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This product seems to be a professional level product for the public to use. Drug store hair color products did nothing for my gray except tint it yellow. This is the ONLY hair coloring that completely covers all my gray hair. However, since it's a liquid, it's very messy to use. In the directions, if you're still stating for the last step, to get into the shower to rinse the dye off, then I still think you're wrong in your instruction. I wouldn't want to turn around only to discover that the back of my body is also dyed brown.
I am now 4 weeks post-color application and there is NO evidence of roots. I am blown away by the color match. I DO have a few gray hairs peeking through so my only complaint is that they broke through about week 2 and I would love to improve on that,but otherwise definitely exceeded my expectations.
The adjusted color captured what I desired for the outcome. The one negative is the directions. It needs to be rewritten so it doesn't sound like a scolding on following the process on how to color. Overall satisfied customer.
I got my first box of made for me color. First, the presentation was fantastic. Directions were easy to follow, albeit a bit daunting because my first color required one bottle for root application and one for ends. Total time from start to finish took me a little over an hour. I asked for some tweaks on the color as the roots were lighter than I wanted and more orangey tone. Also could tell where the bulk of my grey was. The colorist responded that they'd tweaked my next formula to make it darker and with a different tone and more grey coverage. What I CAN say is almost a month later the color is still there. It has not faded out as the box dyes ALL did for me.
Time will tell with my next formulation bit for now I'm a happy customer. Much more cost effective than a salon visit every 4-6 weeks. 😊
My grays were covered thoroughly and lasted until my hair grew out. The color was just watt wanted and it lightened just a enough to let the sun reflect off my hair.
I love the color, the only problem I keep having is it fades pretty quickly. My colorist has been working with me on each new order to adjust. The product is of good quality, and the instructions are very easy to follow. Very happy with the decision to go with esalon.
I have had my hair colored at salons before and after 3-4 weeks it starts to fade and turn grey again. But with e-salon my hair still has its beautiful color after at least 6 weeks and is still shinny and sleak. I love e-salon and would recommend to everyone.
The color was a little darker this time and tends to be more brassier than I like it but I did get my highlights in good this time so it does lightness some. I don't so much want to go blonde because I've never been a strawberry blonde ... Its great, just never paid 25.00 for one-time color use. On my budget, its a wee bit high.
I have been using this hair colour for about a year now and it is the only one that covers grey completely. It is possible to adjust the colour if you fancy a change and the results are really good.
My only concern is that using the colour is quite messy and even though I cover as much as I can in the bathroom I still end up with splashes everywhere.
Klara - We're truly sorry that our Made For You color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a formulation that you love. We hope to continue helping you find hair perfection!
POSTED BY:
tracy B.
March 12, 2016
Perfect!
POSTED BY:
tracy B.
March 12, 2016
Your folks did what my hairdresser couldn't. You get me!!
I love this hair coloring system, its professional class, and the color itself.
I only wish that the step 2 (the gloss) was less watery. It usually causes me to make a big mess.
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
mattie M.
March 12, 2016
Consistently perfect color
POSTED BY:
mattie M.
March 12, 2016
The only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye.
I love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes.
Novap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon.
POSTED BY:
Mandy K
March 11, 2016
Changes requested were perfect!
POSTED BY:
Mandy K
March 11, 2016
My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color!
Mandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
Christal K.
March 11, 2016
Color
POSTED BY:
Christal K.
March 11, 2016
Would like to go a little lighter next time but I love this one.
Christal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you!
POSTED BY:
corina E.
March 11, 2016
perfect color
POSTED BY:
corina E.
March 11, 2016
The color is great, but neither this time it didnt cover well the grey hair.
Corina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kim H.
March 11, 2016
Nice color
POSTED BY:
Kim H.
March 11, 2016
I really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean.
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Ann L.
March 11, 2016
Lots of compliments
POSTED BY:
Ann L.
March 11, 2016
Shipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color
Ann - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you!
POSTED BY:
Diane K H.
March 11, 2016
Nice Product
POSTED BY:
Diane K H.
March 11, 2016
Product results in great hair color & is easy to use. My only issue is cost, especially with shipping charges.
Sheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
Kayla P.
March 11, 2016
Love my color!
POSTED BY:
Kayla P.
March 11, 2016
It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out.
Kayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
Gwen D.
March 11, 2016
Perfect match
POSTED BY:
Gwen D.
March 11, 2016
I had a problem with coverage of the gray, but interactions by email helped take care of it.
Stacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Alexis S.
March 11, 2016
Easy to work with - phenomenal results
POSTED BY:
Alexis S.
March 11, 2016
I am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience!
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Susan E.
March 11, 2016
Grey came back
POSTED BY:
Susan E.
March 11, 2016
The color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars.
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Catherine H.
March 10, 2016
What was promised
POSTED BY:
Catherine H.
March 10, 2016
The color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer.
Catherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Abigail W.
May 4, 2025
Not what I asked for and patchy
POSTED BY:
Abigail W.
May 4, 2025
not the colour I was promised, i applied it fine I have dyed my hair and others at home so many times and never had a colour so patchy. really upset I actually don't know how I'm gonna fix this and I'm going away in 4 days. awful awful hair colour
At first I was happy with the product and it seems to last longer than over the counter hair dye. I made some changes to the color and for some reason I started having an allergic reaction from it after applying I’d get a dry itchy scalp and red spots. Had to stop using.
Hi Pamela! I'm so sorry to hear your color came out darker than expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Becca J.
April 29, 2025
Do not order
POSTED BY:
Becca J.
April 29, 2025
I made an order months ago and cancelled my subscription as this was not right for me. I have since been billed and changed for a cancelled subscription!! I am also told I will need to pay a return fee when I haven’t even received the item yet.
Bad customer service and unauthorised payments taken!
Hi Becca! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further.
POSTED BY:
Kathleen S.
April 28, 2025
Sent old Process:(
POSTED BY:
Kathleen S.
April 28, 2025
Hi-the last order I just used and got was a two step process and not a good fit for me. Can we please go back to the lighter one step process? I’m going to have to fix this somehow bc my ends ended up orange and getting the second color through was difficult.
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Loretta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carly EK
April 26, 2025
Not accurate
POSTED BY:
Carly EK
April 26, 2025
The color I got was not accurate to what I had requested (medium copper mahogany). Unfortunately it came out pretty dark and mahogany - no copper tones.
Carly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Elaene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Irina - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tricia C.
April 24, 2025
Wrong color
POSTED BY:
Tricia C.
April 24, 2025
I'm sorry, but my hair now has a reddish tent to it. And normally, my hair is almost black. I am very dissatisfied.
Tricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Taylor W.
April 23, 2025
Damaged my hair
POSTED BY:
Taylor W.
April 23, 2025
When my first box arrived it was missing items and, most importantly, instructions. I followed a friend’s esalon instructions, which didn’t mention that you shouldn’t overlap with previously colored hair. I had a chunk of hair professionally bleached over a year ago, Feb 2024, and my hair was still very healthy, no breaking. However, since using the box and applying to the bleached section of hair, it’s become dry and brittle. I didn’t know there were instructions online as they are near impossible to find. So maybe it’s not entirely on esalon, but the lack of instructions and missing half of my box did not help.
Hello Taylor,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin T.
April 21, 2025
confused with options
POSTED BY:
Erin T.
April 21, 2025
Greetings I was befuddled to receive 2 different colors in the box (remember I am a layman not a salon worker) The first was for the roots which matched my natural color-which i havn't been since I was in high school, Im 51; then, there was a more coppery tone to wash thru the length of hair. In the esalon defense a color chart was supplied to recognize the difference but why would I use two different colors? Anyway I used the 1st color, my more natural root color and brought that thru my hair which is a lovely tone however not the color I was hoping for. Maybe too complicated for my skill level....u asked
Erin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karen K.
April 21, 2025
Not a fan
POSTED BY:
Karen K.
April 21, 2025
This was an adjusted color for me after working this my colorist. This color was to match my color and it doesn't match and my greys were not colored at all along my face. Very disappointed and won't be returning as a customer.
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Nannett - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Neysa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria F.
April 19, 2025
The color is beautiful but just last 2 weeks
POSTED BY:
Maria F.
April 19, 2025
I Love the color but after 2 week my white hair star showing again
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Beth L.
April 18, 2025
My hair turned orange.
POSTED BY:
Beth L.
April 18, 2025
I don’t know what happened. The first bottle that they had sent me foamed up purple. I’ve never had a hair color turned that color. My hair turned orange. I have very dark hair, so it was just my roots. But I look like a freak.
Beth - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Hi Arun! We are sorry to hear you didn't get any color change. Please check your emails, we got back to you to help you further.
POSTED BY:
Gretchen M.
April 16, 2025
Nice color but short lived
POSTED BY:
Gretchen M.
April 16, 2025
I'm going to give this another try, but I've used this twice and both times the color is beautiful, but fades. I expect it to fade some, but this color seems to fade within 2 to 3 weeks after coloring.
Gretchen - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Hi Olha! I'm sorry to hear your color washed out. Please check your emails, we got back to you to help you further.
POSTED BY:
Nancy D.
April 15, 2025
I did not want more than one and they sent it anyway
POSTED BY:
Nancy D.
April 15, 2025
I have been trying for weeks to get my $ back as they send you color monthly without permission. I told them I didn't even try the first one and I don't want a 2nd hence please refund my money. So far, no money. I am going to try the product that I got on the first order and review the good, the bad and the ugly. I wondered why they called me to see if I needed help with the application.
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
Hello Shirley,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Marley M.
April 11, 2025
Ruined my hair
POSTED BY:
Marley M.
April 11, 2025
You are told your hair photos are sent to a colourist which is a lot of rubbish . I have emailed you several times . Your dye has turned my roots ginger and my ends almost black I want fully refunded and sent a dye to fix this or I will be seeking legal advice and leaving another review on trust pilot
Hi Marley! We are so sorry to hear about your results. Please check your emails, we got back to you to help you further.
POSTED BY:
Amelia B.
April 7, 2025
Color didn't last
POSTED BY:
Amelia B.
April 7, 2025
I really loved the initial color- but now that it has been a couple weeks the color has completely faded and my hair is left lighter and brassier than before. I wanted an ash brown to take the red out, but now it seems worse than before. Really disappointed as I have had good results with this hair color before.
Hello Amelia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amanda W.
April 7, 2025
Ran out
POSTED BY:
Amanda W.
April 7, 2025
I didn't have enough for my whole head I had to squeeze and scrape what I could from the bottle to finish my roots and ends because my hair so extremely thick and wavy.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire I.
April 6, 2025
Didn’t change colour as requested at all
POSTED BY:
Claire I.
April 6, 2025
Followed instructions to the letter, my hair looked the same as before although it did cover my roots/greys, my old highlights were literally still there - gave up and caved in to a shop bought box dye, very disappointed as this was the second time after being unhappy with first colour outcome. Didn’t even bother using the highlight/balayage kit I bought.
Lorraine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Anne M.
April 2, 2025
Watch out . They place you on a reorder time and send it out.
POSTED BY:
Anne M.
April 2, 2025
This is a scam order trick to keep your money and you do not even know it. Just go to a salon or drug stone instead. They charge $34.51 for the "supposed order.
Anne - We’re truly sorry that our service did not meet your expectations. We take our clients' feedback to heart and have reached out to you via email. Keep an eye on your inbox for more details.
POSTED BY:
Oksana S.
April 2, 2025
You mismatched a color
POSTED BY:
Oksana S.
April 2, 2025
Hey guys, your colorist did a horrible job.
You sent me a much lighter color and completely wrong shade than my original color.
I am very dissatisfied with your try!
Oksana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lily N.
April 2, 2025
didn’t dye my hair
POSTED BY:
Lily N.
April 2, 2025
it didn’t dye my hair at all after following all instructions - last color i did from y’all was awesome, but my hair is still just red
Lily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Regina - We’re sorry to hear that your hair color is not covering greys as expected. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Fiona M.
April 1, 2025
Got order I don't want
POSTED BY:
Fiona M.
April 1, 2025
This was charged without my consent still trying to organise return, do not recommend
I have posted on Facebook advising people not to fall for this scam.
Sent a mail saying do not deliver
Hi Vera! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Tiffany S.
March 30, 2025
Did not cover gray
POSTED BY:
Tiffany S.
March 30, 2025
I have grays around my forehead and my biggest issue is covering them. Well this didn’t work either. And my hair has a very red tint to it when the color was brunette. I can get the exact same result for half the price at the drug store. Very disappointed
Tiffany- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Olivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ionie A.
March 28, 2025
Not happy
POSTED BY:
Ionie A.
March 28, 2025
Was not happy with the colour seems to have changed to more copper and sending just one bottle does not cover my hair which is very long so I now have two different colours
Hi Ione! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Amy S.
March 28, 2025
Awful
POSTED BY:
Amy S.
March 28, 2025
I finally got round to using this, I need someone to help me so had to wait until someone was available. It has only covered some of the greys, the ones at my parting are still very much grey. It has not changed the colour on my lengths at all. I ordered a chocolate brown, but my hair has the same reddish brown it had before. My hair feels like straw. I won't be using again.
Hi Amy! I'm so sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Sarah R.
March 28, 2025
Made my hair so dry
POSTED BY:
Sarah R.
March 28, 2025
Colour was to light, tried to go back and change my options but it wouldn’t let me.
Biggest issue was how dry it made my hair, never had anything like it. Felt like straw while washing out, didn’t like that I could only have the option of purchasing when I wanted, instead was only given the option of continuous purchasing.
Found somewhere else that is more user friendly and a product that didn’t make my hair feel like it was going to snap.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy Z.
March 27, 2025
DOES NOT COVER GRAYS
POSTED BY:
Stacy Z.
March 27, 2025
I would NOT RECOMMEND if you have any gray hair at all, I specifically told them I have hard to cover grays when ordering. I colored for the first time yesterday and I’ve gotten better results from a drug store box coloring kit. Sent an email and all they said was sorry we will adjust for next order. Well that doesn’t help me now and the reason for the color was my 50th bday. Guess I won’t be coving my grays for my birthday. What a HUGE DISAPPOINTMENT
Hello Stacy,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen A.
March 26, 2025
Color was great again
POSTED BY:
Kristen A.
March 26, 2025
The first time there were two bottles of color one for the roots one for the ends. My hair is thick and medium length i had plenty. The second month was only one bottle of color. I have a pretty decent chunk that didn’t get colored properly because i didn’t have enough so that was kind of disappointing. I didn’t know it wasn’t 2 bottle each time.
Kristen - We’re so sorry to hear that you were disappointed by the products your received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Casey M.
March 25, 2025
Turned my hair orange!
POSTED BY:
Casey M.
March 25, 2025
Worst hair color ever. Even boxed dyes from Walmart are better!
Hello Casey,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bianca P.
March 24, 2025
ORDER NEVER RECEIVED
POSTED BY:
Bianca P.
March 24, 2025
Unfortunately am unable to review this order and I have still not received it!
Bianca P. - We appreciate your feedback here at eSalon! We appreciate you being so patient with us, and we are so sorry to hear your order has not arrived. However, upon reviewing your profile, we see that you have already worked with our Customer service team to resolve your concern. Please let us know if there is anything else we can do to help!
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