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66,541 Client Reviews |
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Nice colorI love that there was separate color for roots, however it didn't cover my grey very well and roots were lighter than rest of hair. The rest of my hair looks great though. Color is nice a warm and shiny 0 of 0 people found this review helpful. Did you? |
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Rich ColorAfter having a bad experience with expensive salon color, I decided to try eSalon. The price was good and I liked that it ships directly to your home. I filled out all the questions for my first order and waited for it to arrive. It was packaged well and instructions were simple. The color was very good, no harsh smell. The color was rich and provided even coverage. The price is fair although it has gone up to $24.95 this month and I'm not sure why. Not sure if I want to continue at that price. The only con is that the color seems to fade rather quickly, even using color-safe shampoo. I would, however, recommend giving this product a try. I am happy with my purchase and am on my third consecutive order. 0 of 0 people found this review helpful. Did you? |
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True colorCovers grey easily 0 of 0 people found this review helpful. Did you? |
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Great color blendLoved the 2nd round eSalon made for me as far as color. Can't get past the fumes though. And the shine did not seem to last past 3. I use quality shampoo. 0 of 0 people found this review helpful. Did you? |
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User friendlyI love it. Unfortunately i get a red tint with any hair color. I was hoping for a miracle. It's much better but still a slight red tint 0 of 0 people found this review helpful. Did you? |
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Great colorI am 65, have been coloring my hair since I was 16. This color doesn't fade, is easy to apply, better than any drug store products. I wish there was a way I could get 25% more product with each application. I have thick hair, and run out of product half way thru the back of my head. 0 of 0 people found this review helpful. Did you? |
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best grey coverageOnly dye I've used in years that cover my grey and doesn't fade 0 of 0 people found this review helpful. Did you? |
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Love This Hair ColorHolds the color better and covers the grey better than the drugstore box. It also does not lighten out as fast. 0 of 0 people found this review helpful. Did you? |
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GREAT COLORFROM MY VERY FIRST TREATMENT TO MY MOST RECENT ONE TO DATE MY EXPERIENCE HAS BEEN OUTSTANDING. ESALON ASKS ME EACH TIME BEFORE SHIPPING IF I WOULD LIKE TO MAKE CHANGES, THEN THEY LET ME KNOW WHEN MY ORDER SHOULD ARRIVE, ALWAYS SPOT ON, SECURE PACKAGING WITH ALL THE SIMPLE SUPPLIES INCLUDED. I RECEIVE MANY COMPLIMENTS SINCE USING ESALON AND MOST IMPORTANTLY, I LOVE MY HAIR. I AM NOT BEING PAID IN ANY WAY TO WRITE THIS REVIEW, I AM JUST A VERY HAPPY CUSTOMER AND FYI, IT IS POURING DOWN RAIN IN OREGON. 0 of 0 people found this review helpful. Did you? |
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No smell and shiny!I do love the quality of your hair dye. What's frustrating is that you don't send what we order! The color always comes out too dark! My medium brown comes out like black. 0 of 0 people found this review helpful. Did you? |
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Best productI wouldn't change to another product 0 of 0 people found this review helpful. Did you? |
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Great productIt's a little more expensive than the box color, but even my hairdresser noticed the improvement! 0 of 0 people found this review helpful. Did you? |
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Long lastingThis last longer than any other color I used but it did take a tweak or two to get it right. 0 of 0 people found this review helpful. Did you? |
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Quality of the Hair Color Product.This product seems to be a professional level product for the public to use. Drug store hair color products did nothing for my gray except tint it yellow. This is the ONLY hair coloring that completely covers all my gray hair. However, since it's a liquid, it's very messy to use. In the directions, if you're still stating for the last step, to get into the shower to rinse the dye off, then I still think you're wrong in your instruction. I wouldn't want to turn around only to discover that the back of my body is also dyed brown. 0 of 0 people found this review helpful. Did you? |
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custom colorI have depth to my hair color that I didn't have before. 0 of 0 people found this review helpful. Did you? |
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Great colorVery close to what I wanted. I will probably leave it on longer next time because it didn't really cover the gray well 0 of 0 people found this review helpful. Did you? |
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First time userGood color, but need to leave on roots longer and then rest of hair longer. Will try it again and see what happens 0 of 0 people found this review helpful. Did you? |
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GREAT COVERAGEcovers grays and last weeks longer than store bought color. 0 of 0 people found this review helpful. Did you? |
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ExcellentReally good, unfortunately gray coverage was not great but overalls I was pleased wtb the clout combination, service and product 0 of 0 people found this review helpful. Did you? |
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Conni TI love the color, the price is a little high. Though I'm happy with the results 0 of 0 people found this review helpful. Did you? |
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Great ColorLove the hair color but do need a larger portion as I have very long hair. 0 of 0 people found this review helpful. Did you? |
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Custom hair colorI really like this product, just tired of coloring myself, so I'm taking a break! 0 of 0 people found this review helpful. Did you? |
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love it....butI wish it was priced lower.. Started off $10, now almost $30....too much 0 of 0 people found this review helpful. Did you? |
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Pleasantly surprised!I am now 4 weeks post-color application and there is NO evidence of roots. I am blown away by the color match. I DO have a few gray hairs peeking through so my only complaint is that they broke through about week 2 and I would love to improve on that,but otherwise definitely exceeded my expectations. 0 of 0 people found this review helpful. Did you? |
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Nice colorI think we have found the best color. If it doesn't wash off right away exposing the grey at my temples, we'll be good. 0 of 0 people found this review helpful. Did you? |
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Best colorCovers grey like a salon experience! 0 of 0 people found this review helpful. Did you? |
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Great colorThe adjusted color captured what I desired for the outcome. The one negative is the directions. It needs to be rewritten so it doesn't sound like a scolding on following the process on how to color. Overall satisfied customer. 0 of 0 people found this review helpful. Did you? |
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Satisfied but asked for some tweaksI got my first box of made for me color. First, the presentation was fantastic. Directions were easy to follow, albeit a bit daunting because my first color required one bottle for root application and one for ends. Total time from start to finish took me a little over an hour. I asked for some tweaks on the color as the roots were lighter than I wanted and more orangey tone. Also could tell where the bulk of my grey was. The colorist responded that they'd tweaked my next formula to make it darker and with a different tone and more grey coverage. What I CAN say is almost a month later the color is still there. It has not faded out as the box dyes ALL did for me. Time will tell with my next formulation bit for now I'm a happy customer. Much more cost effective than a salon visit every 4-6 weeks. 😊 0 of 0 people found this review helpful. Did you? |
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Best Color for Gray CoverageMy grays were covered thoroughly and lasted until my hair grew out. The color was just watt wanted and it lightened just a enough to let the sun reflect off my hair. 0 of 0 people found this review helpful. Did you? |
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Great colorI love the color, the only problem I keep having is it fades pretty quickly. My colorist has been working with me on each new order to adjust. The product is of good quality, and the instructions are very easy to follow. Very happy with the decision to go with esalon. 0 of 0 people found this review helpful. Did you? |
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Quality Product!Great product just like salon but better. Definitely must try and color doesn't turn brassy as it fades. 0 of 0 people found this review helpful. Did you? |
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Great color, easy to apply.Always change the color to my specifications. 0 of 0 people found this review helpful. Did you? |
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Just for meThey follow your exact requests and notify you in advance of shipment so you can make changes to your formula if you'd like 0 of 0 people found this review helpful. Did you? |
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Nothing like itI have had my hair colored at salons before and after 3-4 weeks it starts to fade and turn grey again. But with e-salon my hair still has its beautiful color after at least 6 weeks and is still shinny and sleak. I love e-salon and would recommend to everyone. 0 of 0 people found this review helpful. Did you? |
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I like it, wished it was a wee lighterThe color was a little darker this time and tends to be more brassier than I like it but I did get my highlights in good this time so it does lightness some. I don't so much want to go blonde because I've never been a strawberry blonde ... Its great, just never paid 25.00 for one-time color use. On my budget, its a wee bit high. 0 of 0 people found this review helpful. Did you? |
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Best Brunette Match!I've never had as good a match to my natural medium brunette color and no brassiness! 0 of 0 people found this review helpful. Did you? |
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Consistent colorI never have the brassy, dark color I would get from drugstore brands. 0 of 0 people found this review helpful. Did you? |
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A great hair colourI have been using this hair colour for about a year now and it is the only one that covers grey completely. It is possible to adjust the colour if you fancy a change and the results are really good. My only concern is that using the colour is quite messy and even though I cover as much as I can in the bathroom I still end up with splashes everywhere. 0 of 0 people found this review helpful. Did you? |
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great colorI think color is awesome but new growth coverage I'm still having to color more frequent on root coverage. 0 of 0 people found this review helpful. Did you? |
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Still Red ToneI was really excited about this product , but still has a lot of red tone wich I don't like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKlara - We're truly sorry that our Made For You color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a formulation that you love. We hope to continue helping you find hair perfection! |
Perfect!Your folks did what my hairdresser couldn't. You get me!! 0 of 0 people found this review helpful. Did you? |
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Fantastic so pleasedall my friends think I get my hair done at the hairdressers 🙎 0 of 0 people found this review helpful. Did you? |
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Best color matchYou could never get a more authentic color match with a box ptoduct. I am extemely pleaded with my color and service esalon ptovides. 0 of 0 people found this review helpful. Did you? |
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Color great! Gloss bit too wateryI love this hair coloring system, its professional class, and the color itself. I only wish that the step 2 (the gloss) was less watery. It usually causes me to make a big mess. 0 of 0 people found this review helpful. Did you? |
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No shineColor was ok but no wow factor. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Consistently perfect colorThe only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye. 0 of 0 people found this review helpful. Did you? |
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Grat coverageI love that the color is wonderful, it has great gray coverage! But the developer was too strong for me. 0 of 0 people found this review helpful. Did you? |
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The color is absolutely perfectI love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes. 0 of 0 people found this review helpful. Did you? |
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Best shade everGet a lot of comments on my hair 0 of 0 people found this review helpful. Did you? |
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Love Hair Color.... but, too expensive!Love eSalon Hair Color... but, too expensive! Today, I purchased 4 of a named brand hair color for the same price as one eSalon Hair Color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNovap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon. |
Changes requested were perfect!My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future! |
ColorWould like to go a little lighter next time but I love this one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you! |
perfect colorThe color is great, but neither this time it didnt cover well the grey hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Nice colorI really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Lots of complimentsShipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you! |
Nice ProductProduct results in great hair color & is easy to use. My only issue is cost, especially with shipping charges. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future! |
Love my color!It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future! |
Perfect matchI had a problem with coverage of the gray, but interactions by email helped take care of it. 0 of 0 people found this review helpful. Did you? |
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hair colorLove the color...doesn't cover my gray as well as I would like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Easy to work with - phenomenal resultsI am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience! 0 of 0 people found this review helpful. Did you? |
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Good Hair ColorHair color is good and lasts a little longer than drug store versions. Just can't seem to get the color exactly right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grey came backThe color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Did not do muchApplied hair colour like in the videos and left it for a while, after washing the hair it did not cover the grey hairs and there wasn’t much of a difference on the rest of the hair, also it came with little amount of colour, for thick long hair it wasn’t enough. Smells nice tho and leaves hair soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra C. - Thank you for your feedback. We are truly sorry that you are disappointed by your hair colour. Your satisfaction is very important to us, we want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI love the colour, love the ease of use BUT after 2 weeks the colour has faded dramatically and the grey is showing through. I was hoping for a cheaper way to colour my hair away from a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda H. - Thank you for your feedback. We are so sorry to hear your colour did not meet your expectations. We want to work with you to find a resolution, and have your hair looking its very best. We have reached out to you via email to remedy this situation. Please keep your eye out for an email from us for your next steps. |
AwfulNot like my natural colour at all, false red colour that is so far from my natural colour😫 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah F. -Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to remedy this situation. Please keep an eye on your inbox for more details. |
DisappointedDisappointed colour lasted 3 wks has made my hair dull and flat 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire H. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Not goodI asked for Cherry Cola and I got light brown with a hint of red. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen O. - Thank you for your feedback. We are truly sorry that you were not satisfied with the result of your hair colour. Upon reviewing your profile, we see that you have already discussed your concern with our Team Members. Please let us know if there is anything else with can help you with. |
Not happyThe colour didn’t cover my white hairs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHirah R. - Thank you for your feedback. We are so sorry that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We will reach out to you via email to remedy this situation. Please keep your eye out for an email from us shortly. |
Ends RefresherThe color of Ends Refresher was light ginger ! How could it be possible to sent such a color when the main color is much, much darker? Moreover, there were not even instructions on how to use it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPAULINA W. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We see that one of our Expert Colourist has adjusted your formulation and reached out to you via email. Please, let us know if you have any further questions, we're always here to help! |
ends were almost pink lookingWanted it to be subtle but some parts look almost pink 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosie H. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not what I asked for and patchynot the colour I was promised, i applied it fine I have dyed my hair and others at home so many times and never had a colour so patchy. really upset I actually don't know how I'm gonna fix this and I'm going away in 4 days. awful awful hair colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail W. - Thank you for your feedback. We are truly sorry to hear that you are disappointed by the result of your hair colour. We see that you have already discussed with one of our team members regarding your concern. Please let us know if there is anything else we can do to help! |
Customised colorAt first I was happy with the product and it seems to last longer than over the counter hair dye. I made some changes to the color and for some reason I started having an allergic reaction from it after applying I’d get a dry itchy scalp and red spots. Had to stop using. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Nicole, We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
CANCEL MY SUBSCRIPTIONPLEASE CANCEL MY SUBSCRIPTION . I ask to cancel my subscription three months ago. They are still billing me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatye - We’re so sorry to hear that you were disappointed to receive a hair color. Please keep your eye out for an email from us for your next steps! |
Love the productI do love all the products, the issue I have is shipping! I have received damaged packages twice. It is very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re truly sorry to hear that! We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
New colourThe root dye came out a bit dark and my hair seems to have a lot of mixed colours at present 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Pamela! I'm so sorry to hear your color came out darker than expected. Please check your emails, we got back to you to help you further. |
Do not orderI made an order months ago and cancelled my subscription as this was not right for me. I have since been billed and changed for a cancelled subscription!! I am also told I will need to pay a return fee when I haven’t even received the item yet. Bad customer service and unauthorised payments taken! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Becca! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |
Sent old Process:(Hi-the last order I just used and got was a two step process and not a good fit for me. Can we please go back to the lighter one step process? I’m going to have to fix this somehow bc my ends ended up orange and getting the second color through was difficult. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hate itreally can’t stand this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not accurateThe color I got was not accurate to what I had requested (medium copper mahogany). Unfortunately it came out pretty dark and mahogany - no copper tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not covers my greys well.Did not covers my greys well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jennifer! I'm sorry to hear the color didn't cover your greys. Please check your emails, we got back to you to help you. |
Didn’t cover the white hairI expected more coverage. Next day after applying the color, all white hair was showing . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover the white hair!The color set did not cover my white hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrina - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI'm sorry, but my hair now has a reddish tent to it. And normally, my hair is almost black. I am very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Damaged my hairWhen my first box arrived it was missing items and, most importantly, instructions. I followed a friend’s esalon instructions, which didn’t mention that you shouldn’t overlap with previously colored hair. I had a chunk of hair professionally bleached over a year ago, Feb 2024, and my hair was still very healthy, no breaking. However, since using the box and applying to the bleached section of hair, it’s become dry and brittle. I didn’t know there were instructions online as they are near impossible to find. So maybe it’s not entirely on esalon, but the lack of instructions and missing half of my box did not help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Taylor, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
confused with optionsGreetings I was befuddled to receive 2 different colors in the box (remember I am a layman not a salon worker) The first was for the roots which matched my natural color-which i havn't been since I was in high school, Im 51; then, there was a more coppery tone to wash thru the length of hair. In the esalon defense a color chart was supplied to recognize the difference but why would I use two different colors? Anyway I used the 1st color, my more natural root color and brought that thru my hair which is a lovely tone however not the color I was hoping for. Maybe too complicated for my skill level....u asked 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not a fanThis was an adjusted color for me after working this my colorist. This color was to match my color and it doesn't match and my greys were not colored at all along my face. Very disappointed and won't be returning as a customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreyDoesn't touch grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNannett - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Stil not rightToo dark and not golden medium brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNeysa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is beautiful but just last 2 weeksI Love the color but after 2 week my white hair star showing again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair turned orange.I don’t know what happened. The first bottle that they had sent me foamed up purple. I’ve never had a hair color turned that color. My hair turned orange. I have very dark hair, so it was just my roots. But I look like a freak. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Very bad.I didn't get any colour change 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Arun! We are sorry to hear you didn't get any color change. Please check your emails, we got back to you to help you further. |
Nice color but short livedI'm going to give this another try, but I've used this twice and both times the color is beautiful, but fades. I expect it to fade some, but this color seems to fade within 2 to 3 weeks after coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
UnsatisfactoryDidn't cover greys and colour is dull looking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Danielle! I'm sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you. |
My hair color is different from the dyed roots.Not bad, but the paint washes off very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Olha! I'm sorry to hear your color washed out. Please check your emails, we got back to you to help you further. |
I did not want more than one and they sent it anywayI have been trying for weeks to get my $ back as they send you color monthly without permission. I told them I didn't even try the first one and I don't want a 2nd hence please refund my money. So far, no money. I am going to try the product that I got on the first order and review the good, the bad and the ugly. I wondered why they called me to see if I needed help with the application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Not covering greysDisappointed, not covering greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Shirley, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ruined my hairYou are told your hair photos are sent to a colourist which is a lot of rubbish . I have emailed you several times . Your dye has turned my roots ginger and my ends almost black I want fully refunded and sent a dye to fix this or I will be seeking legal advice and leaving another review on trust pilot 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marley! We are so sorry to hear about your results. Please check your emails, we got back to you to help you further. |
Color didn't lastI really loved the initial color- but now that it has been a couple weeks the color has completely faded and my hair is left lighter and brassier than before. I wanted an ash brown to take the red out, but now it seems worse than before. Really disappointed as I have had good results with this hair color before. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Amelia, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ran outI didn't have enough for my whole head I had to squeeze and scrape what I could from the bottle to finish my roots and ends because my hair so extremely thick and wavy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |