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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Angel B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margery S.
abril 23, 2020
Sadly didn't cover Grey
PUBLICADO POR:
Margery S.
abril 23, 2020
I gave all the information on my salon color (Brand/forumla) as well as general information about my hair. I watched all the videos (some multiple times) and followed instructions to the T as best I could here on my own....Sadly while it has "muted" the grey it didn't cover it....is there something else I should do? adjustment to formula? just try again? can't see on the website how to reach out to my colorist.....love the idea of this and hope can get more information to make it work better
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Margery S. - Thank you for your feedback. We are sorry to hear that we did not meet your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Izabela P.
abril 22, 2020
Color ist schön aber hålt nicht lange
PUBLICADO POR:
Izabela P.
abril 22, 2020
Schon nach 2 Wochen graue Haare zu sehen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Izabela P. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Anna L.
abril 21, 2020
DO NOT ORDER!
PUBLICADO POR:
Anna L.
abril 21, 2020
Either your products are damaging, or your colorists have NO idea what they are doing. I followed each step perfectly and my hair is fried!!!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anna- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chelsea A.
abril 20, 2020
went brown instead of blong
PUBLICADO POR:
Chelsea A.
abril 20, 2020
I received my color the other day and dyed my hair with the color that was adjusted based on my photo. I was trying to go more blond and the color that is "dark blond" made my hair darker. I don't hate it but my original intent was to go more blond not more brown. Thanks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chelsea- We apologize for the delay in our reply to your review. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Daymara S.
abril 7, 2020
Not received yet
PUBLICADO POR:
Daymara S.
abril 7, 2020
I have note received my order so I cannot feedback to you, I been waiting for a while now so I hope its arrive asap. Thank you
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Daymara S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order was delayed! Thank you so much for your patience.
PUBLICADO POR:
Nathalie M.
abril 4, 2020
Couleur
PUBLICADO POR:
Nathalie M.
abril 4, 2020
Très contente du résultat et dur plus longtemps que les couleurs de supermarché
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nathalie - Nous sommes ravis de savoir que votre couleur vous convienne ! Dites-nous si vous avez besoin de quoi que ce soit. Nous serons ravis de vous aider.
PUBLICADO POR:
patricia G.
abril 3, 2020
Too Dark
PUBLICADO POR:
patricia G.
abril 3, 2020
This is a great product however, the color was too Dark. Will try again. I will go lighter. The shampoo and conditioner were wonderful!! Left my hair soft and manageable.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia G.- We’re so sorry to hear that you were unsatisfied by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Colleen G.
abril 2, 2020
Roots darker
PUBLICADO POR:
Colleen G.
abril 2, 2020
My roots turned out considerably darker than the rest of the hair. I thought they would blend over time but I colored over two weeks ago and my roots are still so much darker RB an the rest
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Colleen G. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and adjust your formula. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Kerianne P.
marzo 31, 2020
Nice kit
PUBLICADO POR:
Kerianne P.
marzo 31, 2020
My custom color, unfortunately, was almost identical to my current color. I have no gray hair just trying to lighten my blonde color a little. But the kit itself is awesome.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kerianne P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alreadyseen
marzo 26, 2020
DON'T !!!
PUBLICADO POR:
Alreadyseen
marzo 26, 2020
I have never had my hair fall out, despite following the directions.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Terrice H. - We appreciate your feedback. We can see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Matthew L.
marzo 21, 2020
Did not cover grey.
PUBLICADO POR:
Matthew L.
marzo 21, 2020
I used as instructed, like all precious dyes. I left it on 10 mins longer than recommended. Only coloured 50% of gray, within 2 weeks all gray was visible. Non gray hair was fine, colour was ok.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Matthew - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
cynthia C.
marzo 11, 2020
Déçue par la nuance
PUBLICADO POR:
cynthia C.
marzo 11, 2020
Je trouve que la couleur se rapproche trop d'un châtain, je ne vois pas vraiment le doré et l acajou. En outre, j'ai suivi les conseils du site et ça a beaucoup foncé ma couleur, ce que je ne souhaitais pas. Par contre l application est facile et les produits "annexes" agréables d utilisation. D habitude, lorsque je fais une couleur, je trouve mes cheveux lumineux. Là, je les trouve plutôt ternes.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Cynthia - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue ; nous travaillerons avec vous afin que vous obteniez la meilleure couleur qui soit. Nous vous avons contacté par email pour remédier à la situation, notre garantie eSalon Coloration heureuse est primordiale pour nous.
PUBLICADO POR:
Kate L.
marzo 7, 2020
Not great
PUBLICADO POR:
Kate L.
marzo 7, 2020
My hair feels great and is less gray, but still grey in problem areas and now purple highlights, which I didn't want. So I have sort of grey, purple, reddish hair now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie odile V.
marzo 3, 2020
color set
PUBLICADO POR:
Marie odile V.
marzo 3, 2020
la couleur que vous m 'avez envoyer est trop foncé ,je voudrais quelle soit plus clair au niveau de la couleur chatain ,pouvez vous changé ,a part cela mes cheveux sont beaucoup plus doux et souple ,et se n'est pas difficile a faire
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie Odile - Nous sommes vraiment désolés d'apprendre que vous n'êtes pas satisfaite par les résultats de votre coloration. Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Lynne M.
febrero 29, 2020
Does not last for at least 2 weeks
PUBLICADO POR:
Lynne M.
febrero 29, 2020
Hello! Thank you for letting me try the product again. As observed before, the solution smells good/ not strong and I loved it. My first bottle
lasted for 6 days and my gray roots were very obvious in less than a week. This second solution, I used it last Feb. 13th, my hair was fresh and clean and I followed all directions religiously. I tried not to wash my hair 3x a week like I regularly do but I washed every 4 days instead, hoping to save the color. Unfortunately, my scalp was very itchy and not used to washing for longer days gap. This time, the gray came quite obviously after 11 days. I would like to keep this product as it smells great to me and the color Is perfect but it does not last longer for at least half a month. It is hard to keep coloring my hair more often if the product does not last longer. Oh, did I mention that that when I used the product 2x, my scalp was burning for at least 5-8 minutes and slowly faded away. I don’t know if this is a normal effect, but I did not have this sensation using other boxed hair dye. Maybe this product is good but it does not work well for me. It might work well with others though. It might be my type of straight, thin and fine Asian hair that’s the problem. Anyway, thank you so much but I will not subscribe. Thanks again!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynne- Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen K.
febrero 27, 2020
color was beautiful but--
PUBLICADO POR:
Karen K.
febrero 27, 2020
I loved the color. But it took out all the volume. I have fine hair and struggle to get volume. Use high end shampoos and conditioners to get a little lift. Useually coloring helps to add some volume but that's not the case with your product. My fine hair won't tease to get volume. Adding stylng product flattens it as well.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle K.
febrero 24, 2020
Hot roots
PUBLICADO POR:
Michelle K.
febrero 24, 2020
Hot roots
Every time I use this color it gives me hot roots
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ginger H.
febrero 24, 2020
Color adjustment
PUBLICADO POR:
Ginger H.
febrero 24, 2020
Im looking for more, of the hair color, similar to Christina Hendricks. I have a good reference photo.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ginger - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gülay K.
febrero 20, 2020
Haargefühl ist gut Farbergebnis schlecht
PUBLICADO POR:
Gülay K.
febrero 20, 2020
Die Farbe hat meine Haare verdunkelt statt aufzuhellen deshalb bin ich enttäuscht vor allem die Haare hinten und innen sind verstärkt dunkel geworden. Das Haargefühl ist besser als andere Colorationen mehr gepflegt
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gülay K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Judith W.
febrero 20, 2020
Fade/Grays
PUBLICADO POR:
Judith W.
febrero 20, 2020
The color was spot on. It did fade quicker than I thought it would. Plus it didn't cover the grays like I hoped it would.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judith- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results with better gray coverage. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Loïse B.
enero 11, 2020
1 ère fois
PUBLICADO POR:
Loïse B.
enero 11, 2020
Je suis déçu car la couleur ne se voit pas
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Loïse - Merci pour vos commentaires. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et nous espérons de trouver avec vous une solution afin que vous obteniez la meilleure couleur pour vous ! En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Si vous souhaitez d’autres renseignements, n'hésitez pas à nous contacter !
PUBLICADO POR:
Mélanie S.
diciembre 30, 2019
Pas de réels changements
PUBLICADO POR:
Mélanie S.
diciembre 30, 2019
J'ai demandé à ma coloriste une couleur d'un ton plus clair, sans que cela ne soit trop flagrant. Il était inscrit sur ma fiche d'instructions que je ne devais pas faire la coloration sur les longueurs, uniquement sur les racine : premiere déception. La couleur nourrit mes longueurs, les rend plus lumineuses. Deuxième déception au séchage : absolument aucune difference, la couleur est voire même un peu plus foncée.
Finalement, ce n'est pas grave, je n'ai eu que des compliments.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Mélanie - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas complètement répondu à vos attentes. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Yseult B.
diciembre 27, 2019
très bofbof
PUBLICADO POR:
Yseult B.
diciembre 27, 2019
ne couvre pas les cheveux blancs
odeur épouvantable qui pique les yeux.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Yseult - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration ; chaque cliente est importante et nous sommes impatients de vous proposer une nouvelle formulation qui répondra mieux à vos besoins. Nous nous excusons aussi pour la gêne occasionnée pendant l’application de votre coloration à cause de l’odeur. Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires ; vous retrouverez plus de détails dans l’email que nous vous avons envoyé.
PUBLICADO POR:
Ashley M.
diciembre 9, 2019
"Lightening" not quite as advertised
PUBLICADO POR:
Ashley M.
diciembre 9, 2019
I wanted to test eSalon's ability to lighten up to 2 shades as advertised, so I requested medium ash blonde as my color; I was going from light brown virgin hair. My color stylist (who I don't blame for the issues I had, just to be clear!) followed up with an email letting me know that the color may not be as cool-toned as I was hoping for, and they provided me various options. I chose to go ahead with my intended color, feeling totally fine that achieving a true ash tone wouldn't be likely.
What I wasn't expecting was my hair staying the exact same tone, but turning a brassy orangey-red! Really not sure why 15 volume developer was used in a situation where a full 2 levels of lightening is desired; you almost always need at least 20 volume, and even that can sometimes only get you 1 shade lighter. Didn't burn my hair off or do much more than eat up a few hours of my day because the $10 deal was dirt cheap, but I overall really don't recommend this service for any sort of lightening. Darker colors are probably much more successful! I'll be skipping eSalon in the future and am heading to a real salon soon to get this fixed up.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ashley M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachel G.
noviembre 27, 2019
Okay
PUBLICADO POR:
Rachel G.
noviembre 27, 2019
It was ok
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rachel - Thank you for your feedback.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda G.
noviembre 25, 2019
Nicht so zu frieden mit der Farbe
PUBLICADO POR:
Linda G.
noviembre 25, 2019
Das blau kommt immer noch nicht zur Geltung. Habe mir mehr davon versprochen. Obwohl ich schon mehr bekommen habe. Lg Linda
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Linda G. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! Ihr Team von eSalon
PUBLICADO POR:
Andrea D.
noviembre 4, 2019
Disappointed
PUBLICADO POR:
Andrea D.
noviembre 4, 2019
My scalp was irritated for a week after using your hair color product. Couldn’t stop scratching. First package sent arrived with contents open.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You customer haircolor. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sina
octubre 31, 2019
viel zu dunkel
PUBLICADO POR:
Sina
octubre 31, 2019
Mein Wunsch war ein einheitliches schönes auf gar keinen Fall zu dunkles Braun auf meinem Kopf. Ich habe gesundes lockiges Haar auf dem Kopf gehabt. Was habe ich jetzt vom färben mit eSalon? Ja genau, dunkelbraunes Haar mit sogar schwarzbraunen Spitzen. Wie das aussieht, könnt ihr euch gerne vorstellen. Plus die schwarzbraunen Spitzen reflektieren nichts, sie sind einfach nur schwarzbraun. Selbst nach mehreren Haarwäschen, da die Farbe sich nach einigen Wäschen noch immer etwas auswäscht, sieht es nicht besser aus. Ich bin einfach maßlos enttäuscht und kann eSalon daher leider nicht empfehlen. Nur der Form halber möchte ich erwähnen, dass die Anwendung ganz einfach war und der Karton wirklich süß hergerichtet ist, zumal auch der eigene Name draufsteht. Hätte es jetzt noch mit der Farbe geklappt, hätte ich mir überlegt die Haare so öfters zu färben, da man einfach nicht Stunden beim Friseur sitzen muss. Gerade junge Mütter haben dazu einfach nicht immer die Zeit.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Sina - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Angelina B.
septiembre 19, 2019
Nothing changed
PUBLICADO POR:
Angelina B.
septiembre 19, 2019
My hair stayed the exact same color when they told me it’d be a few shades lighter
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Angelina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda R.
septiembre 14, 2019
Horrible
PUBLICADO POR:
Amanda R.
septiembre 14, 2019
I started with my very long, completely natural (never colored) hair. I followed the directions exactly, which were to apply the color from root to tip. I ended up with roots that were the color I wanted and the rest of my hair looked like no change happened at all. Hot roots. The next morning I went to a salon and paid a ton of money for "color correction". Although the salon was able to mitigate some of the damage, my hair is still uneven.
I can't believe I trusted this company. It took YEARS for me to grow out my long natural hair. After YEARS of wanting copper hair, I was finally ready to color it. I wish I had just gone to a salon in the first place. Ultimately, I would have paid less, and more importantly, I would have had a whole head of even color.
I can't express my regrets enough.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Selina L.
septiembre 13, 2019
Easy to use but too dark
PUBLICADO POR:
Selina L.
septiembre 13, 2019
The product was easy to use and the instructions and videos very helpful. The color was too dark and it is a challenge to cover the 1/4 recommended.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Selina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
PUBLICADO POR:
Anna M.
septiembre 10, 2019
Color Didn't Take
PUBLICADO POR:
Anna M.
septiembre 10, 2019
I was so excited about this personalized hair color. I followed the directions step by step, but instead of a light blonde my hair came out pretty much the same color with a red-ish tint. I have never known my hair to have any red in it so I don't know how this happened. I grew up in my uncle's hair salon so I have a decent knowledge of the process - guess I should just leave the cut and color to the professionals.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Anna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Charlie M.
septiembre 4, 2019
Eh, barely changed my undyed color
PUBLICADO POR:
Charlie M.
septiembre 4, 2019
Wanted to lighten my red hair a bit, I've done this years ago with store boxes, no problem! Expected the same and was disappointed.
However, I recommend this company as the costumer service is excellent. Try it out, maybe it will work for you!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Charlie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rose Hélène E.
septiembre 3, 2019
NE PIQUE PAS LA TETE TRES DOUX
PUBLICADO POR:
Rose Hélène E.
septiembre 3, 2019
LIVRAISON RAPIDE
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rose - Nous sommes si heureux d'apprendre que vous appréciez votre couleur de cheveux personnalisée! Nous travaillerons avec vous pour atteindre vos objectifs en matière de couleur de cheveux. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes!
PUBLICADO POR:
Lydia F.
agosto 31, 2019
Farbe entspricht nicht der Beschreibung
PUBLICADO POR:
Lydia F.
agosto 31, 2019
Die Haare haben an Glanz verloren und fühlen sich sehr weich an. Die Haare können nicht gestylt werden.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Lydia - In Ihrem Profil können wir erkennen, dass Sie bereits mit einem unserer Farbexperten dbzgl. bereits Kontakt hatten. Bitte lassen Sie uns wissen, falls wir Ihnen sonst noch behilflich sein können.
PUBLICADO POR:
Erin F.
agosto 30, 2019
Splotchy
PUBLICADO POR:
Erin F.
agosto 30, 2019
I have been going to a salon for years getting my hair colored, I had a friend (who’s a licensed cosmetologist) help me with my color. Show me how to do it at home since she’s moving. The smell was unlike any other hair color. It made me tear up constantly it was so strong and foul smelling. And after following the directions after I blow dried my hair was splotchy and the roots were not colored at all. My color my hair black, so it’s super easy to see the roots that were not colored.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alma R.
agosto 29, 2019
Terrible
PUBLICADO POR:
Alma R.
agosto 29, 2019
The day before I was to stand in my nieces wedding, I colored my hair with your product which basically messed up my hair. If I wanted it to be messed up I could have gone to a real salon and had them do it!
I have been coloring my own hair for over 30 year and iv never had this happen to me.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Alma - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sakura
agosto 11, 2019
I thought I was supposed to get the color I asked for
PUBLICADO POR:
Sakura
agosto 11, 2019
I was so excited because it arrived quickly, the packaging was amazing and felt personal. I guess BECAUSE it was personal I was expecting the dark red I asked for. But my hair barely got any red in it. I tried it the second time around & it went away completely. I'm waiting for the second shipment to see what happens.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sakura - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Angela H.
julio 26, 2019
Waxy Gross Feeling
PUBLICADO POR:
Angela H.
julio 26, 2019
After several experiences with a gross oily/waxy residue all over my hair and having to literally spend all evening washing and rewashing my hair and really scrubbing my scalp I've given up on esalon. I reached out to support several orders ago and was basically told that this can happen sometimes, but I've never had it happen with boxed hair color and it hadn't happened for the first few years of using esalon. I still have one set of esalon hair color at home, but after last night I'll be trashing it, for the first time in years I bought a boxed color and it rinsed out easy and sludge-free. It was so much of a relief.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Angela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Angel L.
julio 10, 2019
Color fine... hair condition not
PUBLICADO POR:
Angel L.
julio 10, 2019
The color is fine. My hair is a gunky sticky mess. I followed the directions but ever since dying it my hair is sticky and gunky like it's dirty. I washed with the clarifying shampoo. I soaked in the tub twice, I've showered, it's running clear.... I've washed it several times and my hair is still sticky and dirty feeling. It's grosss... the only thing different is the dye.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angel - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Emma-Jane C.
julio 7, 2019
You changed the formula
PUBLICADO POR:
Emma-Jane C.
julio 7, 2019
Coverage just as good but you’ve changed/removed an ingredient so there is no slippery ‘residue’ when rinsing out. I didn’t mind this as my hair looked fab after colouring and for a few weeks after but now it just looks a bit dry! Please go back!! This is a game changer!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Emma-Jane - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee
PUBLICADO POR:
Terri H.
julio 1, 2019
For some reason, it turned out darker this time.
PUBLICADO POR:
Terri H.
julio 1, 2019
I don't think I did anything different, but for some reason my color turned out significantly darker. I still like it and the tone is beautiful, with the lovely highlights and lowlights. It looks natural and healthy as usual.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Terri- We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexandra S.
junio 26, 2019
it was ok, not exactly the color i though
PUBLICADO POR:
Alexandra S.
junio 26, 2019
The color was not exactly on point, but the experience was very nice, easy to apply and it left my hair soft and smooth like I was applying a hair conditioner not hair color. After rising the color and shampooed my hair no conditioner needed, the hair was left soft, easy to comb and very bright.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alexandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Denise L.
junio 24, 2019
Much too Dark
PUBLICADO POR:
Denise L.
junio 24, 2019
The first 2 months my color was much too dark brown and does not look good with my light complexion and green eyes. I'm almost afraid to try again. But I will give them one more try to get it right. I NEED MORE AUBURN!!!!!!!!!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Manuela M.
junio 15, 2019
No gray coverage
PUBLICADO POR:
Manuela M.
junio 15, 2019
My grays were not covered at all! The drugstore hair color brands do a much better job at coloring grays than esalon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Manuela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Koryn W.
junio 14, 2019
2nd Color application: NO GOOD!
PUBLICADO POR:
Koryn W.
junio 14, 2019
My initial custom color package was wonderful! High quality coverage that lasted and made my hair soft and silky. So I decided to allow my recurring order to continue. My second round of color was no where near the first experience! Right after washing out the color, I still had gray hairs that the color didn’t penetrate even though I applied the color the same way I had done the first time. In addition, my hair felt VERY dry and brittle. It felt like straw to the touch. I don’t know if esalon sends you very good color initially to hook you, and then sends inferior quality products thereafter but I’m very unhappy with my second application and will probably be canceling future orders.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Koryn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda G.
mayo 30, 2019
Hair colour, light blonde, 8beige
PUBLICADO POR:
Linda G.
mayo 30, 2019
I was so looking forward to the colour i had picked. It was easy to mix, and a lovely consistency, but was shocked to see my hair was not a nice cool, light beige blonde, but it was bright Ginger! instead. I must admit i was very dissapointed, and rushed out the next day to buy a shop dye to change it. However i know my hair is very stuborn, and resistant to alot of dyes/ colours etc. This is why i wanted to try eSalon, for a more professional quality.
I absolutely loved the way they package my goods, and was very happy about the overall quality of everything i had ordered. I was a little dissapointed with the application brush, as i felt i could be a bit bigger and firmer. Also, the tint rinse i used was barely negligable in toning down any brassy tones, even after leaving in for 4/5mins. I also found it a bit runny. Apart from that, the quality of everything was very good indeed. I think that maybe it is my hair that is the problem. The clips are fab, the cape was brilliant, and Weekly Retreat is amazing. I even used it on my friends, very thick, stubborn grey hair, that was in the worst condition imaginable. To say it was like straw, was an understatement. After a light trim, i applied Weekly Retreat, and we were both amazed at what it did for her hair. It completely changed it. It was beautifully soft, shiny, and managable. She couldnt believe her eyes. Perfect proof of the quality of this product.
I have now changed my colour to a light ash blonde. So i am hoping this will work better on my hair, when it arrives. The only reason i gave 3 stars, was because the colour came out ginger? nothing like the shown examples. Plus the tint rinse was a little weak in tone, even though i had lightened my hair slightly, to get rid of most of the ginger. It did just about take the edge off, but not enough for my liking. Maybe if you were a very light bleached blonde, it would look lovely.
BUT, i must say, all the products were of exellent quality. Im a happy bunny.🐇
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer T.
mayo 26, 2019
Not quite the color I ordered....
PUBLICADO POR:
Jennifer T.
mayo 26, 2019
My color was supposed to be a dark blonde.....but this is no dark blonde. I'd say medium brown at best. Not a bad color, just not MY color. And grey coverage was pretty good. I'd say about 90% of my grey is gone, but I do see some stranglers on top of my head. Will try again with a lighter color and higher volume and see what happens.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rachel L.
mayo 24, 2019
LIGHT SET REVIEW
PUBLICADO POR:
Rachel L.
mayo 24, 2019
There is no way to leave reviews on the light set (which makes me wonder why?) so I'm including it under my color review. My all over color was great--my colorist took my feedback and ordered a great color for me--medium brown with golden & copper. I loved it...until I used the light set. I was told the only appropriate light set for me was the light to medium brunette. After doing my all over color then the light set, my hair washed out with brassy and orange tones all over. The highlights were just a lighter orange color than the rest of my hair. I followed the instructions exactly for both the all over color and light set. When I called esalon, they said the only way to try to correct the color was to color my hair all over with a neutral light brown color. The colorist said they don't have any other toners like you could get in the salon to correct the brassiness. So my recommendation is if you have copper mixed in your overall color, DO NOT use the highlight set especially the light to medium brunette one. Also if you do use the light set, make sure your strips of hair contain an even amount of the lightener mix from top to bottom, otherwise some parts of the same strip will have brighter and darker spots. Additionally, I don't know why they recommend starting above your ear because then this area sits the longest with bleach on it and ends up being the lightest of all the highlights. I'd probably go back and do that at the end instead of starting with it first and letting it process for so long. Ways esalon can improve the light set-1. make the lightener pouch a cream (powder is messy), 2. share a video of someone with thick and/or curly hair-the girl in the video has thinner, long , light hair. 3-show pictures on your website of people with brown or copper hair who have highlighted their hair with your product 4. allow reviews of the product online
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rachel- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robin E.
mayo 15, 2019
It burned my scalp.
PUBLICADO POR:
Robin E.
mayo 15, 2019
I have really short, fine hair and the process was too strong for me. The colorist suggested a semi permanent process that isn’t as strong. I also requested a color change. Can’t wait for my second order to arrive! Very helpful colorists.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer R.
mayo 13, 2019
Great color and coverage
PUBLICADO POR:
Jennifer R.
mayo 13, 2019
Great color and coverage. Left my hair a bit dry and straw like for several weeks. The color did stay though longer than a regular box color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- Thank you for your feedback! We are so happy to hear that you are loving your color and coverage. We recommend doing deep conditioning treatments regularly to help hydrate the hair in between coloring sessions. Please feel free to reach out to [email protected] if you need any product recommendations, tips or tricks. Thanks for choosing eSalon!
PUBLICADO POR:
dianne D.
abril 2, 2019
color
PUBLICADO POR:
dianne D.
abril 2, 2019
I wanted more golden highlights. I finally colored my hair and it turned out BRIGHT burgundy-red color. I'm freaked out. How do I tone it down?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dianne- Thank you for your feedback! We are so sorry to hear your desired result was not achieved. You selected our Dark Blonde Copper and requested "copper highlights" with your first order. Copper tone cannot provide burgundy-red results, however we are happy to discuss your color further with you to see if we can reformulate to better suit your needs. We will be reaching out shortly!
PUBLICADO POR:
Jazz M.
marzo 17, 2019
Lovely colour, but far too harsh.
PUBLICADO POR:
Jazz M.
marzo 17, 2019
First impressions: I loved the box, loved that everything came so neatly and carefully packed. I also appreciate the personal touches on the products and the name of the hair dye specialist that produced my colour.
The box came with 2 x developer mix, 2 x colour mix, 2 × pairs latex gloves, 1 x stain guard gel, 1 x shampoo sachet, 1 x conditioner sachet, 1 x stain removal wipe, and 1 x dye brush. The developer mix and the colour were both incredibly strong. My eyes were watering and it caused slightly more of a tingle to my scalp than usual, but nothing to worry about as it faded quickly. The mixture was a little runny for application so had to use both, especially since I have long hair!
The instructions were clear and concise to follow, and any questions I might have had were answered in the little pack. The stain guard and stain removal wipe are an excellent inclusion, they both worked brilliantly so I dont have any untoward marks on the tops of my ear or the side of my face! The dye washed out really easily which was nice, and I like the watered-down dye mix beig massaged into the scalp. Made it feel like more of a salon experience, and it's amazing you included two pairs of gloves so that I wouldnt have to keep the gloves on for ages. I also appreciate that the gloves were latex - they were stronger and more form-fitting than many of the cheap plastic, so they held up well. The shampoo and conditioner smelled incredible, and made my hair feel lovely but because I have such long hair there wasnt much to go around. Finally, the colour is incredible, it brings out the copper tones in my hair and makes my natural red hair look even more vibrant.
Ways to improve are few but significant. The string chemical smell is an issue for me, as well as the lack of shampoo/conditioner. Maybe a "long hair" option for 50p extra, so you get extra sachets and not just the one?
Overall, 3/5. I'll be using again, and trying a different colour!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jazz- Thank you for your feedback! We are happy to hear that you are enjoying your custom color results! Our color is freshly mixed and custom-blended per order, so it can seem stronger compared to traditional color that can sit in transport and on shelves for months at a time. We recommend applying in well-ventilated areas whenever possible. Please keep an eye on your email for further information from us. We will be reaching out shortly. Happy Coloring!
PUBLICADO POR:
Constance J.
marzo 15, 2019
Great product
PUBLICADO POR:
Constance J.
marzo 15, 2019
Good color took 2 tries but now just the color I was looking for. Much less $ then salon. Very happy with the result.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Constance- Thank you for your feedback! Our team of licensed colorists is always happy to help adjust your color to better suit your needs. We are so happy to hear that you are enjoying your custom color results! We appreciate you taking the time to share. Happy Coloring!
PUBLICADO POR:
Dominika K.
marzo 14, 2019
Not the colour I was asking for
PUBLICADO POR:
Dominika K.
marzo 14, 2019
I was really looking forward to trying esalon as my usual colour is now discontinued. I've been gradually lightening up my hair over the past four years or so as I didn't want to ruin it with using too much bleach in one go. I selected "light brown copper" as my desired result as the colour didn't seem too far off what I had, and provided a recent picture as well where my hair looked slightly lighter than reality. I was expecting a slight change but still within my style. Oh how wrong was I. Few years of effort undone within 30 minute sof colour development as now I'm back to dark brown. Not sure I want to try a different formula as I've just lost a lot of trust.
Two stars instead of one as the colour comes in a decent amount, is easy to apply, and hair quality after washing out is quite good - it's just the actual _colour_ that is a major letdown despite the long personised ordering process.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dominika- Thank you for reaching out! We are so sorry to hear that your recent application did not deliver your desired result. Your root color was formulated based on the profile information provided as in the photo submitted you were wearing a beanie. The color formulated for the previously dyed parts of your hair (the majority) did not contain any brown (just copper tone). We are sorry that your desired result was not achieved, and we will be reaching out to further discuss your color per our satisfaction guarantee.
PUBLICADO POR:
Erin S.
febrero 18, 2019
Horribly damaged hair after coloring with this kit
PUBLICADO POR:
Erin S.
febrero 18, 2019
I am an avid at-home dyer. I have been dying my hair with various products at home for over 15 years. I thought a professional blend suitable for my hair type would be wonderful. I have curly hair and it tends to be a tad on the dryer side in winter months. I prepped my hair with a few hair masks in the weeks prior to dying and followed the instructions to the letter. While attempting to wash the dye from my hair, it felt like each strand was covered in wax and while the roots and very ends were able to be detangled, the mid section of my hair was a rat's nest. I proceeded to utilize the conditioner sent with the kit, but it did NOTHING. I followed up with a hair mask, intense repairing conditioner, and a leave in conditioner, but it still feels like there is wax covering my hair and it is extremely tangled. Pieces continue to fall out (after the huge amount that fell down the drain during the rinse out process). I am worried I may lose even more and end up with a huge, frizzy, ball of horrid hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Erin- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carrie R.
febrero 16, 2019
Sadly disappointed...please read
PUBLICADO POR:
Carrie R.
febrero 16, 2019
This is the second time in the last month I've used your products. Both times I stated I have red undertones in my natural dish water blonde color. I also have some greys, not a lot, but they are there. The 2nd color which was free, the color was supposed to be adjusted to address my initial concerns, which was grey coverage and NO RED tint, but this time my hair is even more redder than the first time and still no grey coverage. The color I was sent was a medium blonde and my hair color is normally a light ash blonde when I dye it. I asked both my daughter and husband for their honest opinions and they both said this color ages me. I'm 51 years old. I don't need to fast forward my age, I'm trying to rewind it. After 2 attemps and neither time the colors I was sent didn't address either of my initial concerns, I'm going back to Rite aid to get my light ash blonde hair dye. Also, the conditioner is horrible that you include in the package. I actually had a really hard time combing my hair after I got out of the shower. Normally I love the conditioner in hair dye kits and my hair always feels healthier after I dye it, but not with this product. I also had really bad static in my hair and I never have that. The packaging is wonderful and the way it's presented, but maybe spend more time addressing your customer's color concerns and less time worrying about the cute packaging.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carrie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products and truly value everything our clients say. We strive to help our clients achieve their color goals at home, and we are so sorry that we have not been able to help you achieve yours at this time. We appreciate you working with us and your time. Please feel free to reach out if you need any assistance!
PUBLICADO POR:
Katy C.
febrero 14, 2019
Concerned
PUBLICADO POR:
Katy C.
febrero 14, 2019
I haven't actually used the dye yet but after reading reviews I was concerned about what I read. It seems the company automatically adds you onto a repeat order set up. I checked and indeed they have. I also found that they had automatically saved my credit card details, which they had not got my permission for. As I say, I've not used the dye yet but this is not a comforting start!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Katy- Thank you for your feedback! We're so sorry to hear that there was confusion regarding our recurring service. When you order, you are given the option to place a single order at the standard price or to enroll in our Autoship service and receive a promotional discount on your first order on that recurring service. It appears you took advantage of this promotional offer and enrolled in Autoship. Please keep an eye on your email for further information from us. We will be reaching out shortly!
PUBLICADO POR:
Sheryl D.
febrero 3, 2019
Nice color, straw-like hair
PUBLICADO POR:
Sheryl D.
febrero 3, 2019
I liked the color and all of the tips that were available for me to apply the color correctly. In fact, your customer service is top-notch. What I didn't like was how frizzy and straw-like my hair felt after coloring. Since my hair is naturally curly and coarse, I need something that makes my hair feel more soft and conditioned after coloring. The color itself was just a tad light. It colored the gray roots, but didn't match the rest of my hair (This has happened before when using other hair color products.), so I still have roots, they're just light brown. The rest of my hair is darker which will mean that I'll have to apply a touch up product to camouflage the roots until I color again.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Sheryl - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Linda R.
enero 25, 2019
Charged for something I never ordered
PUBLICADO POR:
Linda R.
enero 25, 2019
Custom hair color—sounds good right? And (for a very short time) I could get my first color for $10. When will I ever learn? Box came . Color inside. Ok.
Statement for $32! For kit I never ordered plus I had already paid $10. If you choose to order, Be Careful!!
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dorothy P.
enero 24, 2019
Wanted change got none
PUBLICADO POR:
Dorothy P.
enero 24, 2019
I asked for my color to be changed. it was the same as last time even though I sent clear instructions for the change. I'm done now
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dorothy- Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sandy C.
enero 22, 2019
Want more violet and red base
PUBLICADO POR:
Sandy C.
enero 22, 2019
Want somthing very similar to a color they don't make anymore...l it's called Sparkling Sherry. Also love the color of Cherry Cola...if that helps
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandy- Thank you for reaching out to us here at eSalon! We are currently working on adjusting your next color based on your feedback. Please keep an eye on your email, as we will be reaching out to discuss your requested adjustments shortly. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Miho T.
enero 17, 2019
Really wanted to continue my subscription but...
PUBLICADO POR:
Miho T.
enero 17, 2019
I went to the ESalon in Los Angeles and loved getting my color done with the colorist. She was great, the color was great although my hair felt a little heavy afterwards, and I loved getting the kits sent to me.
I got my first kit at home and meticulously followed the directions. I don’t know if it is because I live in a city with extremely hard water or what but the color turned into a waxy, sticky mess in my hair that would not go away after several shampoos. I could not brush my hair or even dry it properly.
I reached far back into my brain to think about what could restore my hair - chemistry courses!! Oil binds with oil so I massaged my hair in olive oil for 10 to 15 minutes. It was a messy process too but it enabled me to finally wash the waxy sticky residue out of my hair.
I thought this might have been an anomaly so I tried again 4 weeks later and the same thing happened.
I wish the outcome was different because I really wanted to keep using ESalon color!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Miho - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kari B.
enero 3, 2019
Not what I was expecting
PUBLICADO POR:
Kari B.
enero 3, 2019
I was expecting the color to be darker. It said medium brown, but there wasnt much of a difference from my natural dark blonde hair. It was also very coppery which I wasnt expecting. On the plus side, the directions were easy to follow and my hair feels very soft. Guess I will need to go darker next time around
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Kari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janet H.
diciembre 10, 2018
Something has changed
PUBLICADO POR:
Janet H.
diciembre 10, 2018
I've always really loved my esalon hair colour. It had very little odor and I always loved the way my hair felt even right after a colour (which was a first for me). For the past several colours, I have noticed a change. The colour feels really waxy and is really difficult to rinse off after a colour. I don't love the way it feels as I used to. I hope that things go back the way they were or I will have to look for a better product. On a positive note, I've always experienced friendly and efficient service whenever I've called or made changes to my product.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Janet- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Melissa B.
diciembre 1, 2018
Faded
PUBLICADO POR:
Melissa B.
diciembre 1, 2018
My color looked great for the first couple of days. Towards the end of the second week you couldn't even tell I colored my hair. Store bought protuct did better
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Melissa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Linda E
noviembre 17, 2018
I ordered to dark I will need to lighten a shade or so.
PUBLICADO POR:
Linda E
noviembre 17, 2018
I received the color I requested. The color brightness on my computer must have been off. The brown I ordered was darker than I like. On my next order I will order a lighter shade of brown/copper highlights.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tyra F.
noviembre 8, 2018
Gray coverage
PUBLICADO POR:
Tyra F.
noviembre 8, 2018
Its only been 2 weeks and my greys are already starting to show!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tyra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa H.
noviembre 7, 2018
Getting there
PUBLICADO POR:
Lisa H.
noviembre 7, 2018
It has been a process to get the color that I want. It is getting there slowly. It started out not right at all but we are slowly getting on the right track after a few months.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Lisa - We appreciate your feedback. Thank you for giving us a chance to help you reach your color goals! Please let us know if there is anything else we can help with.
PUBLICADO POR:
Julie H.
noviembre 5, 2018
Not Even Close - HATE IT!
PUBLICADO POR:
Julie H.
noviembre 5, 2018
I was looking for a reddish brown color and my color turned out a very dark brown (almost black) which looks awful on me. No red in this AT ALL - not even in the sun. I went through the questionnaire process and chose the color I wanted and even included pictures. I would have achieved better results (and I have) had I purchased a color off the shelf at the grocery store. I have colored my hair many times myself in the past and had no problem achieving the color I wanted. Now I used a colorist and she has never had an issue getting me to the color I wanted. She was ill and had to cancel my appointment and I couldn't get in for 4 more weeks so I took a chance on this. Lesson learned. HATE IT!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Brenda P.
octubre 17, 2018
Face broke out!!!
PUBLICADO POR:
Brenda P.
octubre 17, 2018
My face has never been broken out with acne! Or is broken out terribly now, I believe due to the gel drip protector!!!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hi Brenda. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christa G.
octubre 15, 2018
Second Attempt - A Bit Better than First
PUBLICADO POR:
Christa G.
octubre 15, 2018
Hello Jennifer,
Thank you for reformulating my initial color. I asked for better gray coverage. I compared the online notes from the initial color vs. the reformulation and both sets of notes (that I can see online) are identical. Should I expect to see a difference in the notes that refers to the better gray coverage?
Regarding the results, this second time I used the bottle to apply the haircolor and not the brush/bowl method which I used the first time. I like the bottle application method better. After following the instructions, waiting the 40 minutes, then applying the leftover color to the ends during the rinse process, I am still experiencing a much darker result over the entire head than desired. I am not sure what additional adjustments can be made to the formula, the shampoo, the conditioner or to the method of application. What do you suggest? I would like to see if we can find something that works. Thank you and have a good day.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Christa.Thank you for sharing your review with us. For color adjustments simply give us a call at 866-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. Additionally, you can click "Adjust Color" in your account to let your colorist know what you'd like. We have shared your feedback with your colorist, and they will be in touch with you shortly!
PUBLICADO POR:
houstin P.
octubre 15, 2018
Tester
PUBLICADO POR:
houstin P.
octubre 15, 2018
Super! Cependant, les cheveux ne sont pas sec, sèche très vite et j'ai la sensation de cheveux gras.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Houstin - Merci beaucoup d'avoir partagé vos commentaires, nous nous efforçons toujours d'améliorer nos produits et votre contribution compte vraiment pour nous ici à eSalon. Nous sommes désolés d'apprendre cette mauvaise expérience avec notre couleur. Ce n’est absolument pas typique de notre produit et nous prenons vos commentaires au sérieux. Nous voulons y remédier et nous vous contacterons sous peu. Ne vous inquiétez pas, vous êtes couvert par notre garantie de bonheur des couleurs et nous ferons tout en notre pouvoir pour le résoudre à votre place.
PUBLICADO POR:
Olivia B.
octubre 10, 2018
Didn't cover my grays.... 😕
PUBLICADO POR:
Olivia B.
octubre 10, 2018
I haven't colored my hair in probably 5 or 6 years...I like my natural color.... but now that I have gray friends everywhere, I thought I'd give it a shot!
I did a lot of research on which product to buy, because I've heard my mom, aunts and other people say that gray was hard to cover.... finally settling on eSalon because of the specialized products and amount of detail they provide... And, well, it is hard. Obviously. Because here I am with dyed hair, color is kindof okay... but still have the grays.
And, I paid extra to get the bowl, cape and mixing tools, etc...(planning to continue ordering with autoship) but never got them. So I cant really provide a review for those.
Better luck next time maybe??
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Olivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
ginny S.
octubre 6, 2018
disappointed
PUBLICADO POR:
ginny S.
octubre 6, 2018
Was excited to try your product! I followed the instructions exactly like it says. The results, the roots on top are lighter than the rest of my hair, and my hair, it looks dry and lifeless! I always look forward to my hair getting color because it always feels so silky and shiny, but it just looks dried up :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ginny - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
KATHY G.
septiembre 13, 2018
Change to Mix
PUBLICADO POR:
KATHY G.
septiembre 13, 2018
I have been using this product for some time. Recently can't wash out the thick white cream.
What ingredient has changed to make it not wash out. My hair feels like it has glue in it.
Is it the castor oil?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Beverly A.
septiembre 12, 2018
My color
PUBLICADO POR:
Beverly A.
septiembre 12, 2018
The all over was great. Medium brown works for me, but my gray hair is more red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beverly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Gina M.
julio 27, 2018
Didn’t cover grey
PUBLICADO POR:
Gina M.
julio 27, 2018
Washed out fast and didn’t cover grey
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Gina - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Carrie R.
julio 24, 2018
Wasn't happy
PUBLICADO POR:
Carrie R.
julio 24, 2018
IAM sorry I didn't write this sooner, but when I got ur product in the mail I was so excited, so after I used it the first time, (and it had been bout two years or longer since I dyed my hair), u can understand my disapointment after I used the first bottle, so I did as the instructions said on the time u should wait in between dye jobs and I was not pleased, but I would really like to give u guys another try. I was wondering if I could maybe change my color and if I could get a complimentary bottle of my new color. I don't normally write to company's if IAM not happy with their product, but it hasn't been a good last year and a half, (my house burned down, found out my boyfriend of nine years was cheating on me, than left me on New Year's Eve), just to name a few, so I was looking forward to a little pick me up change. If u would like to check out the fire it's ( on you tube; on January 11th, 2017, at 5:30am, in washougal Washington, with 5 displaced when house burns to the ground.) So I would really appreciate it if u could do that for me. Sincerely; Carrie Russell @
[email protected]
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Carrie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
cheryl W.
julio 21, 2018
COLOR
PUBLICADO POR:
cheryl W.
julio 21, 2018
THE COLOR LOOKED LIKE IT WAS WATERED DOWN AND BARELY COVERED MY GRAYS. MY SISTER IS A TEACHER OF THIS STUFF, AND I NEED VOLUMIZER 30, NOT 20. THANK YOU!!! CHERYL WHITE....
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jazi
julio 15, 2018
New branding is awful
PUBLICADO POR:
Jazi
julio 15, 2018
Let me preface this review by saying that I love esalon. I have been a customer since 2013 and I think the concept and product is amazing! In the past I had so much trouble finding a brand that worked and didn't dry out my hair or product very inconsistent results. My color is spot on every time, my hair is in great condition and I get many compliments on the color.
Ok, now for my critique: I just broke into my newest color order and was shocked to see that the packaging/branding has changed. I am sorry about this but it is awful. It looks very dated, the color scheme is unattractive, and there is now a plastic sleeve that makes me think that you are not considering the environment. I am not sure what precipitated this change, I thought the previous packaging was great - very contemporary.
If someone has bought the company and you can no longer use the previous branding colors/design, please redesign it. It's kind of depressing.
Just hoping that the product itself hasn't changed - I am coloring my hair as we speak.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jazi - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Haley H.
julio 14, 2018
More red than blonde
PUBLICADO POR:
Haley H.
julio 14, 2018
This is my first esalon order. My hair is very shiny now, which is nice. I followed as instructed and it didn't lift much, and is definitely quite red. I was aiming for an average blonde. I don't feel ugly in it, but I also don't love it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Haley - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Haleigh R.
junio 11, 2018
Not what I expected
PUBLICADO POR:
Haleigh R.
junio 11, 2018
I loved the idea of salon quality hair color, with out paying the full price. The color I had picked out and the color I received was two totally different colors. It is an autumn red instead of being a copper red. It is a very beautiful color but it wasn’t the color that was shown. Also my hair feels as if I bleached it to a platinum blonde. The shipping was spot on and I loved that I received two pair of gloves.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Haleigh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Suzanne G.
junio 8, 2018
Easier than most at home color
PUBLICADO POR:
Suzanne G.
junio 8, 2018
I like how easy the color is to apply and the lack of chemicals. My hair always feels great after coloring. However, the color fades REALLY fast! I typically wash my hair once a day so I planned to color my hair one morning and wait as long as possible to shampoo it again. Even enter waiting more than 24 hours for the color to set it still faded dramatically after the first few washes. After about 2 weeks my hair is the same color as before I colored it. O thought E Salon would be more affordable than going somewhere, but if I have to color is every few weeks then it may not be.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Suzanne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Natasha H.
junio 8, 2018
Good Overall Experience, Disappointing Results
PUBLICADO POR:
Natasha H.
junio 8, 2018
Delivery was quicker than expected, presentation was wonderful, the box was so cute and really added to the overall feel of the product. The instructions and personalised labels were a great extra touch. I was concerned about the 2 bottles situation (I'm usually a 3-4 bottle home dye kinda' person and every new hairdresser I go to always thinks they have enough dye but has to go get more at least twice) but the bottles were super big compared to most home dye kits and the mixture wasn't super thick so it was easy to spread.
The smell was stronger than most and pretty unpleasant but you never really expect hair dye to smell nice anyway. But the shampoo and conditioner smelt great - could have done with a bigger quantity for even single time use, though. I found myself using my normal conditioner too, just to cover my hair.
I followed my instructions to a T, even the add water and massage leftover dye over hair and leave for 2-3 minutes. Whilst wet, the results looked promising. Unfortunately upon my hair being dry you can tell and see that it just hasn't taken to some parts very well at all despite ensuring it was covered meticulously - I have no greys either. It's a problem I encounter with a fair few hair dyes but given then "salon" nature of this one, I didn't expect to do so.
Not bad for the introductory price, and I really had hoped for better results, I don't think I will be buying this on the full price subscription unless the colour really lasts and remains somewhat vibrant - but I will have to reapply and cross my fingers that it takes to the areas it did not this time around.
If it had taken properly all over, I don't think I'd hesitate to have this as my go to - even if it fades (red curse) - but the red will have to last out a while for me to consider the full price subscription.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Natasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan D.
mayo 24, 2018
Not so great....
PUBLICADO POR:
Megan D.
mayo 24, 2018
After using this hair dye, my hair was very coarse and felt very dry. As I was getting the conditioner out that they had sent along with the hair dye, it felt as if my hair was very rough. I also lost a lot of hair in the shower which I do usually lose a little bit of hair when I wash my hair but not that much. I do not know if the hair loss was due to the product but I'm just adding it for other people's knowledge. Also, when I use a box hair dye from the store I am able to use it in my bathroom mirror with the vent on. It does stink but when I used this product from eSalon, I had to actually leave the bathroom because the smell was so strong and overpowering. I do like the color and it was effective and coloring grey hairs. But I will not reorder. I do not recommend to this product if you want your hair to be healthy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rainey F.
abril 27, 2018
Best shampoo
PUBLICADO POR:
Rainey F.
abril 27, 2018
Shampoo was awesome. Color kind of dull. hair is staticky. Working with them on that. Trying again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rainey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle O.
abril 14, 2018
Too dark
PUBLICADO POR:
Michelle O.
abril 14, 2018
This kit is great! Very thought out but the dye was too dark, instead of my hair being brown it’s legit black, not too happy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kasey D.
abril 11, 2018
Wasnt worth it
PUBLICADO POR:
Kasey D.
abril 11, 2018
Color washed out on roots and shaft. Drugstore color lasts longer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kasey - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Barbara O.
febrero 13, 2018
Afraid to use
PUBLICADO POR:
Barbara O.
febrero 13, 2018
Tinted Love in same color turned my hair red, not brown. Have to put the color kit in the trash!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon W.
febrero 5, 2018
Had root issues
PUBLICADO POR:
Shannon W.
febrero 5, 2018
My roots came out lighter then normal but the company has fixed my formula
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Britta H.
enero 9, 2018
Not For Me But I Still Think It’s Worth Trying
PUBLICADO POR:
Britta H.
enero 9, 2018
The customer service is truly fantastic. I really wanted to love my color results but I didn’t. I don’t fault the company—I have brown hair with full highlights and just wanted to go back to my natural brown. At the salon, it’s a long process to fill in highlights and can take a few color applications. That being said, the color that was made for me was very nice but didn’t do what I wanted. The lighter highlights ended up red (and that is a color I avoid like the plague).
I called customer service and they were really wonderful. They were knowledgeable, very nice, and helpful. I also did love the packaging and my color arrived quickly after placing the order. I think esalon could be great for less drastic color adjustments and what I wanted is best left for a trip to the salon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Britta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele M.
diciembre 22, 2017
Loved the coverage , color too Dark
PUBLICADO POR:
Michele M.
diciembre 22, 2017
I was very excited to try this hair color. It covered my gray hairs beautifully like at the salon and who wouldn't love that it was so easy to do. .However the Dark Brown I ordered was way to dark on me looks almost black. My husband likes the color on me. but I think I will need to do some adjusting to this color to get it correct for my taste.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele O.
diciembre 20, 2017
Dissapointed in color
PUBLICADO POR:
Michele O.
diciembre 20, 2017
I have always done my hair blonde and I think I had that down pretty well. I decided to switch to a copper red color recently and I am learning all over again. The first few times I did it, my roots processed much quicker than the rest of my hair causing bright red roots and much faded for the rest of my hair. So I started processing the lengths of my hair and then adding it to the roots in the last couple minutes to avoid the “hot roots”. This was the perfect solution but I still hadn’t found the perfect color so I decided to try e-salon. When the stylist gave me a call, she gave me instructions to process the roots first and for longest, and then the roots. When I explained my hot roots, she assured me that wouldn’t be the case with the e-salon color and told me I had to do the roots first (and for longer) and then the ends. She also helped me choose a color. I told her I wanted a pretty fall copper red color (warm but not too bright). The color I was sent was fairly dull, not a warm/bright copper color. I did love the packaging and presentation and have wanted to try the color revive (I think that’s the name?) but I am wary after this experience. I have since used another brand with better luck. I also noticed that the e-salon color was very difficult to rinse out and left a sticky film on my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Penny G.
diciembre 18, 2017
Left with a thick sticky residue on my hair
PUBLICADO POR:
Penny G.
diciembre 18, 2017
I have used the eSalon color multiple times now but this last batch was completely different from anything I’ve experienced before. I had trouble rinsing out the dye, had to wash my hair 3 times before I felt my hair was rinsed thoroughly and didn’t feel a build up on my scalp. When I went to brush my hair it felt like there was a sticky residue remaining. The following day I shampooed twice more. It took about 2 weeks before my hair felt normal. The color was also off. My color is the most vibrant red that is available to me but this batch was more brown than red. I’m going to try it one more time and hope I receive a better batch
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Penny - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Iona D.
diciembre 16, 2017
Disappointed
PUBLICADO POR:
Iona D.
diciembre 16, 2017
I would love to permanently dye my hair auburn in the future, but i wanted to see if it suited me first by using a semi-permanent colour, and i couldn't find any home dye kits which were the colour i wanted, so i was over the moon when i found eSalon because it does custom colour suited to your specific hair. I found the perfect colour and ordered 'light brown (red copper)' in demi-permanent (as i've said i don't want to commit to permanent yet). I had high hopes for this especially as i filled out details on my hair type etc, but when i died it it looked nothing like the colour shown on the website. I know it says that permanent is best and recommended for vibrant colours, but i would have thought that it at least looked more auburn than it did! My hair came out with a slight tint instead and some bits didn't seem to dye well at all looking blonde still. It has now been about 5 months since i've died my hair and whilst most of the colour has gone, my hair still doesn't look as blonde as it did before i died it, even though i would've expected all the colour to have gone now considering it was demi-permanent - although i understand that may just be wishfull thinking and your hair may not go back to it's natural colour after dyeing it. Overall i'm just disappointed it did not meet the expectations i had after seeing other great reviews.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Iona - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Linda D.
noviembre 23, 2017
Colour fades & ends Brittle
PUBLICADO POR:
Linda D.
noviembre 23, 2017
I have been using esalon hair colour since January, I have to say that all of the colours have been lovely when first applied and last for a couple of washes.
I wash my hair with colour care shampoo twice a week but after two weeks the hair colour has almost washed out and my hair is brittle.
I use Demi-Permanent hair colour as I don't want my hair ruined but this seams to be doing just that, I may cancel my future hair colours as I am very worried about the condition of my hair now.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Linda - We’re sorry that your hair felt brittle after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kelly H.
octubre 31, 2017
i like the company & product
PUBLICADO POR:
Kelly H.
octubre 31, 2017
still figuring out the right formula & color, but I really like how the company is very willing to help & work with me. Wish the gray coverage lasted longer, but i've only tried the color once so far. will keep trying!
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Kelly- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kristin R.
octubre 30, 2017
Still not the right color
PUBLICADO POR:
Kristin R.
octubre 30, 2017
This is my third coloring from esalon and the third time that neither my friends or I can even tell that any color has been added to my hair. I think I’m done and going back to store bought.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kristin- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
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