My first trial turned out ok. The color was an ok match but a bit too red/warm. Also, it is critical if you are very gray to keep color on more like 45 mins instead of 30. They sent me a second color free bc mine was red and did not penetrate enough. I kept second batch on 45 mins which was good but see my pic. Still very red. Not correct color when I requested more ash.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laurie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Patricia S.
noviembre 10, 2018
Red hair
PUBLICADO POR:
Patricia S.
noviembre 10, 2018
I want blonde hair now
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara D
noviembre 10, 2018
open container
PUBLICADO POR:
Barbara D
noviembre 10, 2018
I was going to dye my hair but opened the package and the color portion was open and spilled all over the bottle. I didn't want to use it as the seal is broken.....what to do!!
thank you
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Colleen R.
noviembre 10, 2018
It was horrible
PUBLICADO POR:
Colleen R.
noviembre 10, 2018
I have never had a problem coloring my hair ever. This was a joke
Color was ugly and never covered or dyed evenly
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Colleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura Beth J.
noviembre 10, 2018
Too expensive and complicated. Wont let me take my credit card off or cancel
PUBLICADO POR:
Laura Beth J.
noviembre 10, 2018
Like when I can buy it in the store and juggle what I have been used too for years. Had too many components to make it cost more.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura Beth - Thank you for your feedback. We apologize for the disappointing experience you had with applying your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Desiree S.
noviembre 10, 2018
My hair turned orange.
PUBLICADO POR:
Desiree S.
noviembre 10, 2018
This product turned my roots orange and didn't do anything to the rest of my hair. Disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Desiree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine R.
noviembre 9, 2018
Too damaging
PUBLICADO POR:
Christine R.
noviembre 9, 2018
The color looks great but my hair was getting all knotted from it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Christine - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kelly K.
noviembre 9, 2018
Ruined my hair...
PUBLICADO POR:
Kelly K.
noviembre 9, 2018
The demi ruined my hair. Instead of an apology or tips to try to fix I get a strongly recommend that I quit using their product. This company stands behind their product until it goes wrong. That is great. 3 years of babying and growing put my hair to have to cut it to a pixie cut.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cristina M.
noviembre 9, 2018
Covered greys but wrong color
PUBLICADO POR:
Cristina M.
noviembre 9, 2018
I ordered a medium ash brown and I ended up with the darkest brown nearly black. Yes it covered my greys but it was far from the expected color. I left it on 30 min roots and just a couple minutes for the rest as directed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cristina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Beth L.
noviembre 9, 2018
You take the good with the bad points
PUBLICADO POR:
Beth L.
noviembre 9, 2018
I have used the color for a while and it is fine. It makes my hair incredibly limp for the first day and a LOT falls out. I have tried to ask questions but about these issues but there is no way to do that. I tried the highlight kit and it torched my hair (not in a good way) . It became terribly brittle and the ends split badly. I would never use that again but I have continued to use the color because it is a good price and I have gotten good at it. The website is the worst though. Two big things that any website should have is 1. search and 2. contact us. This has neither. EVERY time I have tried to find something on this site I have left in frustration and today is no exception.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Deborah B.
noviembre 9, 2018
Deborah B review
PUBLICADO POR:
Deborah B.
noviembre 9, 2018
Did not like the color at all,don't want it anymore.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Deborah - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shauntina R.
noviembre 8, 2018
My hair fell out. lots of hair fell out.
PUBLICADO POR:
Shauntina R.
noviembre 8, 2018
The color was nice, but I need my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Shauntina - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Susan D.
noviembre 7, 2018
Not like the previous shade
PUBLICADO POR:
Susan D.
noviembre 7, 2018
This color was okay, not as rich as the last one sent. It doesn't last as long either. For the money I spend, I'd expect the color to not fade so quickly and my gray also starts showing at the roots 2 weeks later. Im not happy and won't order again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sandra H.
noviembre 7, 2018
color did not match my hair at all
PUBLICADO POR:
Sandra H.
noviembre 7, 2018
Would be a good service but after twice the color still doesnt match my roots..My roots are red and my hair is black.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sandra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Sam H
noviembre 7, 2018
losing too much hair
PUBLICADO POR:
Sam H
noviembre 7, 2018
Alix - not sure what to do!! losing a lot of hair my hair looks frizzle and dry. have bald spots. went to few hair and colorist they all agreed the high level of ammonia on developer its the cost. the amount of hair I'm losing brushing and detangling is depressing.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sam - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Bonnie B M.
noviembre 6, 2018
Anybody Home?
PUBLICADO POR:
Bonnie B M.
noviembre 6, 2018
Very disappointed in product considering price point. Sent a good photo of light blonde lavender color. Tried to match up color as best as possible.
Product turned my hair burgundy, only washed twice a week and color last was very poor, leaving me with a dark brassy blonde.
Sent a letter to get help along with photos to no response but happy to send me that color again for $28, would rather invest in a salon.
Customer service is a high priority to me, if you can’t do that what’s the point of investing in your product.
You also have to contact them during their business hours to unsubscribe.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Bonnie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Erin B.
noviembre 6, 2018
Disappointed
PUBLICADO POR:
Erin B.
noviembre 6, 2018
This really didn't work to provide a rich, saturated color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Erin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Holly S.
noviembre 6, 2018
Color was great, ammonia smell was strong
PUBLICADO POR:
Holly S.
noviembre 6, 2018
The color my stylist created was perfect for a first attempt! Loved the color. The gray coverage seemed good as well. However, the ammonia smell was very strong, and I noticed more breakage than normal which was disappointing.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Holly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Autumn P.
noviembre 5, 2018
First custom color was great!
PUBLICADO POR:
Autumn P.
noviembre 5, 2018
The second was a disappointment. I followed the directions to a t but my hair turned a mousy brown color . Very displeased.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Autumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie H.
noviembre 5, 2018
Sticky
PUBLICADO POR:
Stephanie H.
noviembre 5, 2018
I have used this service a few times in the past. This month was not great. After coloring as per the instructions, I was left with a thick wax like substance. I had to go to a professional to get it fixed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stephanie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Stephanie R.
noviembre 5, 2018
Not copper blonde- green toned light brown
PUBLICADO POR:
Stephanie R.
noviembre 5, 2018
I had medium blonde hair with a subtle blonde baylage, and natural strawberry undertones. I wanted a dark blonde copper for fall. The color did not come out as expected, it is more of a beige light brown with green undertones (and almost no copper.) the color application was pretty even, but was also very damaging- I took 10 minutes to apply and left it on the recommended 15 minutes. I’m surprised at the unusual amount of damage for only a demi permanent. I’m not very happy with the end result, and it certainly is not salon quality.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashley C.
noviembre 5, 2018
didn't like the color did color grays good
PUBLICADO POR:
Ashley C.
noviembre 5, 2018
Did not like the color didn't cover Gray's good
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Ashley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle B.
noviembre 5, 2018
Didn't colour hair good.
PUBLICADO POR:
Michelle B.
noviembre 5, 2018
Hi
I coloured roots only and the colour is alot lighter then my Dark brown almost black hair. My grey hair is very stubborn. i tried attaching pictures several times but kept saying invalid. Is there another way to send pictures
Thanks
Michelle Burt
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
denise P.
noviembre 4, 2018
only root coloring at a lower price
PUBLICADO POR:
denise P.
noviembre 4, 2018
the product covers gray hair well and the time needed is good, however it is expensive and there is too much product for one coloring. I would like about half as much at half the cost, I don't need the paper hangup each time, but I do like the color remover and the vaseline like material to prevent stains on skin. do you have anything like this. I am getting close to cancelling do to the high cost and wasted product. You could send out a 2 month supply at once.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Denise - Thank you for reaching out! There are a lot of options for you with eSalon. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jamie P.
noviembre 4, 2018
Wash out
PUBLICADO POR:
Jamie P.
noviembre 4, 2018
Color did not last. Within two weeks you could not tell I had colored my hair. I like the color to start with just wish it didn’t wash out so quickly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jamie - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Debbie A.
noviembre 4, 2018
Please DO NOT send me anymore hair colors
PUBLICADO POR:
Debbie A.
noviembre 4, 2018
I didn't care for this product at all. Tried twice and each time color turned my hair orange. Not only that, but I explained to the person mixing colour for me that my hair pulls oranges, yet they still give me colors that turn my hair orange. I don't want to use this product anymore.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
diann W.
noviembre 3, 2018
Sorry
PUBLICADO POR:
diann W.
noviembre 3, 2018
The color came quickly but it wasn't quite right for me, though this is not esalon's fault. In general, I felt the product was a little difficult to use, what with first applying to the roots area, then the rest of the hair. The worst part was pouring the remaining product mixed with water over my head in the shower. I promptly got it in my eyes and had to rinse them thoroughly--my fault. The main thing is, I found the color to be no better than a product I have used previously so it's not worth it for me to continue.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Diann - Thank you for your feedback. We apologize for the disappointing experience you had with your color application. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nancy L.
noviembre 3, 2018
Did not like
PUBLICADO POR:
Nancy L.
noviembre 3, 2018
I was suppose to go a medium blond and it turned out darker than I have ever colored my hair, it doesn't even look good on me, very disappointed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber C.
noviembre 3, 2018
Gummy and sticky hair
PUBLICADO POR:
Amber C.
noviembre 3, 2018
I'm honestly mad at myself how long I used this for. The first time in 5 years I was unhappy with my color they ignored my complaint and I did not get a refund or replacement. I picked up some Garnier to attempt to fix my roots and was amazed my scalp did not sting and my hair didn't require rinsing for 20 minutes...and then over and over to get the gumminess out. Sometimes I had to use dish soap. This stuff is all I had used so I didn't know how awful it really was. I have unsubscribed, thank goodness.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Selina A.
noviembre 2, 2018
RESIDUE
PUBLICADO POR:
Selina A.
noviembre 2, 2018
Although the colour was a great match, I have washed my hair twice and have been left with dark residue all over my scalp. I am not very happy about this. I am not sure on the ingreedients of the colour mix, but it is very strong and smells like ammonia!! My normal hair colour does not contain this so I will continue to use that instead. Sorry but this is not for me.
5 de 5 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Selina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. This is absolutely not typical of our product, and we take your feedback seriously. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Katie M.
noviembre 2, 2018
Still not quite right
PUBLICADO POR:
Katie M.
noviembre 2, 2018
I still can’t decide if the copper tones I continue to get with this color are a result of how I am applying it, or the coloring that I received. Or maybe it’s just my hair. Whatever the case, I still can’t seem to get the results I’m looking for, which is no copper tones and more Ash tones. I really like the convenience of esalon, but I’m thinking of going back to drugstore box color or spending a bunch of money at a salon to get the color I want. Any suggestions?
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debbie P.
noviembre 2, 2018
Too expensive
PUBLICADO POR:
Debbie P.
noviembre 2, 2018
It’s no different than the one I get off the shelf at Walmart
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
.
noviembre 2, 2018
AWFUL - FRIED my HAIR!
PUBLICADO POR:
.
noviembre 2, 2018
AWFUL - Fried my Hair and turned it orange!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
M. S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Trinity B.
noviembre 2, 2018
Read the fine print
PUBLICADO POR:
Trinity B.
noviembre 2, 2018
If I could put 0 stars I would it is definitely in the fine print that they will charge you monthly or very three months they do not let you cancel your order until it gets shipped to you and you then have to return it and wait ten days for a refund this is the most frustrating customer service I have ever had to deal with.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Trinity - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amanda E.
noviembre 2, 2018
Still doesn't cover the grey for too long!
PUBLICADO POR:
Amanda E.
noviembre 2, 2018
It did make my hair feel good and soft and the color was perfect but I am only 2 weeks out from doing the color and the greys already showing. Disappointed it didn't last any longer than box stuff you can buy at the store.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amanda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Helen B.
noviembre 1, 2018
Very hard to wash out of my hair
PUBLICADO POR:
Helen B.
noviembre 1, 2018
I love my colour and have been a customer for many years, but I have to agree, I have to wash my hair several times to get the colour out, after the first wash it's all stuck together, perfectly described by another lady like "glue". It takes a few washes over the next week to get it back to normal. I persevere as I love the colour but do hope you can look at this or the instructions for taking off the colour. Many thanks, Helen.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Helen - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Erica P.
noviembre 1, 2018
Fading
PUBLICADO POR:
Erica P.
noviembre 1, 2018
My color looked great for the 1st two weeks but it is fading out way to fast. I followed the directions exactly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erica - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Denise B.
noviembre 1, 2018
Matty hair
PUBLICADO POR:
Denise B.
noviembre 1, 2018
After using your hair color kit only once I was not happy. My hair matted like it had peanutbutter in it. Then until all color product was 6 weeks old it has finally quit matting when I wash my hair. And color did NOT last two weeks on my hair. Grey was all over even in long strands. No I dont won't your product anymore.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sheila G.
noviembre 1, 2018
Awful smell
PUBLICADO POR:
Sheila G.
noviembre 1, 2018
This is the third time I ordered and the last. The smell was awful stung my eyes, scalp was burning and very unpleasant. Contacted them to get a refund and no response. Just a sorry it happened and next time to be in a well ventilated area. No really, this isn’t my first rodeo esalon I know that. In my opinion make sure you really make sure they are using products that want harm you before you order and waste your money.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sheila - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amber B.
noviembre 1, 2018
Really stuck to my hairline and scalp
PUBLICADO POR:
Amber B.
noviembre 1, 2018
It was a little bit too dark this time and the dye really stuck to my scalp and hairline despite the use of the product flat avoid and later correct this. The dye also seems to be fading very quickly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melodie R.
octubre 31, 2018
It was a horrifying experience
PUBLICADO POR:
Melodie R.
octubre 31, 2018
I’ve colored my hair at home many times. After doing everything as per the instruction I stood in my shower 40 minutes and it still would not come out of my hair. I totally freaked out. Thick gel on my scalp and in my hair. Please cancel me right away
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melodie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
ronetta N.
octubre 31, 2018
too dark
PUBLICADO POR:
ronetta N.
octubre 31, 2018
it was to dark
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Ronetta - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mildred Spruill
octubre 30, 2018
Please Cancel My Future Orders
PUBLICADO POR:
Mildred Spruill
octubre 30, 2018
I have not been happy with my color in a long time
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mildred- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda D.
octubre 30, 2018
This site is horrible.
PUBLICADO POR:
Brenda D.
octubre 30, 2018
I have looked for over 20 minutes to figure out how to cancel auto delivery. I will just stop payment card.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Aimee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rita C.
octubre 30, 2018
Color
PUBLICADO POR:
Rita C.
octubre 30, 2018
For some odd reason the past two shipments I have received, I haven't gotten any compliments. Which I usually do and they're amazing about how much My Hair Shine. My hair has been so dull
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Suzanne V.
octubre 30, 2018
first too dark, then just right, now too dark again
PUBLICADO POR:
Suzanne V.
octubre 30, 2018
i specifically asked to make the shade lighter and you guys did great the second time. then my third time was right back to too dark. i was told it was my fault for coloring all over. i don't feel like the colorists listen to me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Suzanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teresa W.
octubre 30, 2018
hair color
PUBLICADO POR:
Teresa W.
octubre 30, 2018
I will probably cease ordering from you, I dread coloring my hair and avoid it due to the lasting gumminess that adheres to each strand of hair. I dont even like my color! I want to be reimbursed for my entire last order, I have actually been unhappy with my hair color experience since May. I plan to go to a salon again.
I will give you a single last ditch chance to get rid of the goopy mess...... and change hair color to pre May color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Teresa- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Joy F.
octubre 29, 2018
Not enough product
PUBLICADO POR:
Joy F.
octubre 29, 2018
They sent me a small bottle which is not enough for my long hair. They asked how long and how thick my hair was before I ordered and yet they still sent a tiny bottle. I didn’t use it because it means I will have to order another bottle. I am going to return it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Joy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so we can discuss your color needs. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Erin M.
octubre 29, 2018
Didnt work for me
PUBLICADO POR:
Erin M.
octubre 29, 2018
I was not pleased with the overall experience. Following the instructions, it was extremely messy, and the resulting cover faded very quickly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Erin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Julie C.
octubre 29, 2018
The color didn't work out
PUBLICADO POR:
Julie C.
octubre 29, 2018
While I liked the kit in general, the color didn't turn as I hoped. The instructions were easy to follow and the box was packaged nicely. I appreciate that you sent 2 sets of gloves and they were good quality. The color came out more copper than I would have liked but overall it is even through out and it did cover my gray. We will see how long it lasts.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Julie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, please keep your eyes out for an email from us to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Felicitas B.
octubre 29, 2018
Not for me
PUBLICADO POR:
Felicitas B.
octubre 29, 2018
I cannot use peroxide, I almost fainted with the smell. I am afraid I cannot use your product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Felicitas- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We want to make this right, and will be reaching out to you shortly.
PUBLICADO POR:
Terri S.
octubre 29, 2018
Didn’t cover regrowth
PUBLICADO POR:
Terri S.
octubre 29, 2018
Your hair color didn’t cover my gray regrowth. It took the base, so my regrowth was orange.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Terri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, please keep your eye out for an email from us to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Maria V.
octubre 28, 2018
Beautiful Custom color presentation
PUBLICADO POR:
Maria V.
octubre 28, 2018
Presentation of the box and contents was beautiful. Color was great. The finish feeling of my hair not so nice. It felt so dry and it was not shiny at all. Actually dull. So disappointed there.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie W.
octubre 28, 2018
Stay power poor.
PUBLICADO POR:
Julie W.
octubre 28, 2018
Very disappointed in stay power of color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary Ann M.
octubre 28, 2018
color set
PUBLICADO POR:
Mary Ann M.
octubre 28, 2018
Leaves my hair too dry
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Mary Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Nicolette W.
octubre 28, 2018
It was terrible
PUBLICADO POR:
Nicolette W.
octubre 28, 2018
The dye will not come outta my hair I have washed it 4 times and my hair is still messed up
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nicolette - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly E.
octubre 28, 2018
Meh...
PUBLICADO POR:
Kimberly E.
octubre 28, 2018
Color on repeated order has a heavy red hue which wasnt represented in my standing original request which was for black with hint of blue. The product received and applied turned out to be reddish black. -Not the requested color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elaine K.
octubre 28, 2018
Drafted money and didn't have my permission to do so.
PUBLICADO POR:
Elaine K.
octubre 28, 2018
I ordered one hair color and now your billing me every month for hair color...I didn't give you permission to draft my account so for the month of October you took money from my account you owe me my money back.....I will be reporting you for scaming me out of money....Do not send me any more color and you are NOT to draft from my account....
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Elaine - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a customer service representative to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey B.
octubre 28, 2018
I love eSalon & the original color the stylist made for me.
PUBLICADO POR:
Tracey B.
octubre 28, 2018
The original color had like 75% violet/purple in the mix. I would like to see more percentage of this violet shade but do not know how to ask. I will call soon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Tracey - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
FELICE V.
octubre 28, 2018
One Star only!
PUBLICADO POR:
FELICE V.
octubre 28, 2018
Your E-Salon hair color did not cover my gray roots. Your, colorist made an attempt to make some changes with the color and length of time for color to stay on the roots. This was the second attempt and it is apparent the your color is not working on my hair. The ends look great but it never covered the roots.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Felice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Danielle M.
octubre 27, 2018
Wrong Color
PUBLICADO POR:
Danielle M.
octubre 27, 2018
I ordered the Amethyst Purple and love how my hair feels but the color is all wrong! My hair is reddish brown and I wanted it to be dark brown with a hint of purple. So upsetting.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Danielle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
K. H.
octubre 27, 2018
Unimpressed with color result
PUBLICADO POR:
K. H.
octubre 27, 2018
Color result is a very long way from what I wanted. Far too much gold! I dislike the result intensely and am grateful I opted for demi over permanent color for this order. I will still be stuck with this for far too long. I’ve had better color results from a store bought rinse. This is a messy process, and with 2 different color mixes for roots and ends, a far more time consuming and complex procedure than I expected. The color did however did turn relatively even, so perhaps the extra step is worthwhile, provided of course, the color is what you’re aiming for. The shampoo and conditioner are nothing special. I don’t believe I will be continuing with a subscription.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
K.H. - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Margaret S.
octubre 27, 2018
Worst Experience Ever
PUBLICADO POR:
Margaret S.
octubre 27, 2018
So there needs to be a prominent warning in your products regarding what happens when you add water to the remain colour and then apply it on your hair in the shower. The fumes gagged me and I could NOT stand the burning in my eyes, nose and throat. This should NEVER be done in an enclosed space. I could barely get out of the shower dripping wet w hair color dripping off me - to take a breath of air that wasn’t fumes. Why would you not put a notice on your products about the fumes?? Aside from that - nothing happened. My color did not change around the roots or scalp or ends. It is exactly the same. I won’t even mention how dried out my hair is. Ive never experienced this before. You have a great idea but fail on the execution. I should have known given that you didn’t even spell my name correctly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Margaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Roisin O.
octubre 26, 2018
Don’t ruin your hair
PUBLICADO POR:
Roisin O.
octubre 26, 2018
Please please please do not buy this product. Just pay that bit extra and go to a hairdressers or go to Asda and just get a decent box dye!! My hair is ruined. It’s dry and strands keep falling out. I’ve taken so much care with my hair for a year now and this has erased all of that hard work of keeping it healthy. I’m annoyed with myself for falling for this brand.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Roisin - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine R.
octubre 26, 2018
Too dark
PUBLICADO POR:
Christine R.
octubre 26, 2018
Color was too dark and left my hair feeling processed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anita H.
octubre 26, 2018
Color
PUBLICADO POR:
Anita H.
octubre 26, 2018
Very hard to use the color selection and I always have to call in. Still dealing with the color issue.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Anita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brandie L.
octubre 26, 2018
Soft hair or I would have rated it a 1 🌟
PUBLICADO POR:
Brandie L.
octubre 26, 2018
So yeah it was my first time, it was hard to rinse out but all color is for me, nothing terrible like I keep reading about. Left my hair softer than ever after a hair color. The bad part is the color didn't come close to the picture online. I do plan on contacting them and I'm sure they will fix it and I'll change this review. Just thought I'd put this out there.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Brandie - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary I.
octubre 26, 2018
My brown is jet black.
PUBLICADO POR:
Mary I.
octubre 26, 2018
I had high hopes. I went into the esalon studio for my first time, I had a really bad color job done a couple months ago where someone tried to give me a lighter brown, like a chestnut but it came out rusty and with each attempt to fix it, brassy and patchy. It was so damaged I left it for a while to grow out despite the horrible warmth and brass tones. About two inches grew out and my greys started to come out and I decided i wanted to go back to my natural dark brown. Had a consultation and thought i was getting dark brown but my hair turned out pretty much black. Its so dark and darker than my natural dark brown. It looks like i used a box color from the pharmacy... its that kind of black. Im hoping it will wash out a bit after a couple washes?? I did also notice once outside in the sunlight there is deep burgundy tinge in the black which is a color i cant stand. Not sure where to go from here or if it can even be fixed and just has to grow out?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application and truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Miki S.
octubre 25, 2018
A miss for me
PUBLICADO POR:
Miki S.
octubre 25, 2018
I used the light set along with a fall adjustment color this month and it was a miss for me. I have used your salon for quite a while and I expected much more than I received. Also... the pricing for the light set is considerably higher than it should be.
The misses:
Not enough color to do a full head of hair for a seasonal color adjustment.
The light set needs to provide more detailed instructions and a better way to separate the pieces of hair that the light set was intended to be applied. Balayage for home colorists is not easy..... I needed more support/ direction from your salon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Miki - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer M.
octubre 25, 2018
Insufficent coverage
PUBLICADO POR:
Jennifer M.
octubre 25, 2018
Insufficient pigment/coverage of white hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Kim S.
octubre 25, 2018
Didn’t fix issue as weell
PUBLICADO POR:
Kim S.
octubre 25, 2018
I have old highlights and was given 2 separate colors. The end color was pretty but the highlights still showed through a lot Not as blatant but it was still quite noticeable. I was a little sad but I do like the end color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kim -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer S.
octubre 25, 2018
red didnt take
PUBLICADO POR:
Jennifer S.
octubre 25, 2018
the red was on my gloves and my head, but my hair is still brown as can be.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Suzanne O.
octubre 25, 2018
Great color. Unusaly hard to wash out
PUBLICADO POR:
Suzanne O.
octubre 25, 2018
The color I went with is amazing. I did leave it on about 10 min longer than the instructions stated but I had a hard time getting it to wash out. I scrubbed and scrubbed with both the shampoo and conditioner but I could only get it to really come out with a towel. It had turned into a Vaseline texture and just sat on my hair. I had to use my nails to scrap it off my roots and finally a towel. I'm not even sure if it fully washed out. Maybe it is supposed to be like that but I didn't see that in any of the instructions.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Suzanne - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Sarah H.
octubre 24, 2018
Poor service
PUBLICADO POR:
Sarah H.
octubre 24, 2018
Asked for help with color and never received it
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Sarah. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
gabi G.
octubre 24, 2018
Too dark
PUBLICADO POR:
gabi G.
octubre 24, 2018
Unfortunately, this was too dark for me. So much so that you could barely see the red in it, even in sunlight.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Gabi. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Gisela P.
octubre 24, 2018
Product has not arrived
PUBLICADO POR:
Gisela P.
octubre 24, 2018
Have not received product as of today 10/24/18
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Gisela - We apologize for the delay. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debbie C.
octubre 23, 2018
Lt brown color
PUBLICADO POR:
Debbie C.
octubre 23, 2018
It seem to come out too dark. Can there be more blonde in it instead of the darkness of the brown???
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Debbie. Want to tweak your formulation? Simply give us a call or click "Adjust Color" in your account to let your colorist know what you'd like. You can gives us a ring at (866)-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leanne C.
octubre 23, 2018
Turned my brown hair red
PUBLICADO POR:
Leanne C.
octubre 23, 2018
The color turned my brown/dark blonde hair red. Bright red. I contacted customer service requesting to mitigate this asap and was told that my colorist would adjust my next order and if I wanted it sooner, I should change the delivery date. In my opinion, poor customer service. A corrective color should’ve been sent immediately.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Leanne. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sunshine
octubre 23, 2018
Very disappointed!!!!
PUBLICADO POR:
Sunshine
octubre 23, 2018
Very disappointed once again hair is very brassy at roots!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Betty. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Maureen K.
octubre 22, 2018
Big miss on colour
PUBLICADO POR:
Maureen K.
octubre 22, 2018
Asked for lighter and brighter...got dark and dull.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Maureen. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Pamela G.
octubre 22, 2018
Too dark
PUBLICADO POR:
Pamela G.
octubre 22, 2018
I have medium brown hair. I’ve used boxed color for years with no problem until Claiirol messed up their formula. This color is too dark and too red. Help!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Pamela. We truly appreciate your feedback. Upon reviewing your account, we see that you are working with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Esther H.
octubre 22, 2018
Extremity DISAPPOINTED!
PUBLICADO POR:
Esther H.
octubre 22, 2018
The picture when I clicked on the color of my choice is no where near what I recieved!! All you did was darken my hair a shade. I asked for a red. It's just a darker brown, now my natural red highlights are died brown I absolutley hate it. I emailed you and recieved one back saying to send a message above so I replied along with a picture of my hair the color I want, which is what my hairdresser achieved in one session along with my natural hair pic and what I got from your dye so you can see where you went wrong. I haven't heard back. I will close this membership of you don't fix your mistake. I shouldn't have to pay for your mistake even if it was way less costly than going to my hairdresser.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Esther. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabriella A.
octubre 22, 2018
Disappointing
PUBLICADO POR:
Gabriella A.
octubre 22, 2018
I followed the steps completely and the hair color didn't end up being what I thought. It doesn't look like it changed at all. I was expecting something brighter and it ended up being a dull brown color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Gabriella. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bethany M.
octubre 22, 2018
Very disappointed
PUBLICADO POR:
Bethany M.
octubre 22, 2018
I ordered the color to darken it up a bit and boy did it darken I went from having platinum blonde hair to brown I ordered dark blonde not brown...very disappointed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Bethany. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Noemi D.
octubre 22, 2018
Good color
PUBLICADO POR:
Noemi D.
octubre 22, 2018
The first time was great, nice color and it cover my grays pretty good but this time didn’t cover my grays at all
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Noemi! We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy C R.
octubre 21, 2018
Dissatisfied
PUBLICADO POR:
Nancy C R.
octubre 21, 2018
I used the first order yesterday, 10/20/18, and was dissatisfied with the product and the whole process. The ammonia in the hair color was so overwhelming that it made my eyes tear; the process was too many steps to do at home by myself. The rinse part of the process made such a mess in the shower that it took another 1/2 hour to clean. I tried eSalon on a whim based upon reviews and have to wonder about the validity of them.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Nancy. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen E
octubre 21, 2018
Not happy
PUBLICADO POR:
Carmen E
octubre 21, 2018
The color is too dark.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Carmen. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Catherine K.
octubre 20, 2018
did not try color, they adjusted what I ordered
PUBLICADO POR:
Catherine K.
octubre 20, 2018
I ordered something to take my light brown, reddish hair darker. They adjusted it, and I agreed, but there was no way of seeing what they adjusted it to, so I trusted them. It arrived and it is plain dark brown, matte. I cannot change my light brown, reddish hair to almost black overnight. I also do not want something that looks so dead, I chose something with some shine to it. I also have limited time to deal with this kind of thing - 2 toddlers! I hate it when I waste time on stupid things like this.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Catherine. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dorothy L.
octubre 20, 2018
My custom color was not even close to my hair color.
PUBLICADO POR:
Dorothy L.
octubre 20, 2018
I sent a picture of my color when I first sent in a order to try and the custom color isn't even close. I have been traveling between family member in Texas and Arizona and this is the first time I had a change to try your custom color. I was extremely disappointed in the results. You have ruined my hair. I had to go to a salon to get it fixed. I'll never try your product again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Dorothy. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judy H.
octubre 19, 2018
Bad; the color, after 3 washings is not like the pic. not happy
PUBLICADO POR:
Judy H.
octubre 19, 2018
I sent a picture. Sort of strawberry blonde. gold tones I guess. Not what I got at all. It looks brown with a hint of maybe some red casts. Only in the sun. But not in normal lighting. I am not happy with this at all and would like this redone. Please. I don't want to buy a commercial product but this is not me. The former formula just had to be lighter with the copper/red. Please email me!
Judy E. Hall
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Judy. We’re so sorry to hear that you were disappointed by the results of your color application. Your Color Happiness is very important to us, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
M.J. S.
octubre 18, 2018
I don't want red hair!
PUBLICADO POR:
M.J. S.
octubre 18, 2018
After carefully following the instructions in my first kit, I was anticipating a gorgeous dark blonde color on my hair. Dark blonde is my natural color. Instead, after drying my hair, I saw that it was a dark strawberry blonde! I was so disappointed. The results were no better than that from a drugstore kit, even though the esalon kit was considerably more expensive. I am going to give esalon another chance, that is, IF I can find the color I want to try.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello MJ. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Karen B.
octubre 18, 2018
Not the shade I chose
PUBLICADO POR:
Karen B.
octubre 18, 2018
Not at all happy with my colour. I wanted a copper blonde and ended up a red brunette. So dark I hate it!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Karen. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley M.
octubre 18, 2018
Not evenly dyed.
PUBLICADO POR:
Ashley M.
octubre 18, 2018
It was my first time using eSalon and I was pretty excited to try a hair dye that I didn't buy at a drugstore. After using the hair dye it did leave my hair super shiny and silky which I appreciated. But I was left feeling disappointed because after using the 2 bottles of dye on my long hair the color just didn't turn out as vibrant as I expected. The dye hardly took throughout my hair having a very faded tint of color, almost to the point of no color, while my roots turned out ok but I would have liked the color to equally matched.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Ashley. Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lauren E.
octubre 18, 2018
Somewhat unsatisfied
PUBLICADO POR:
Lauren E.
octubre 18, 2018
The product colors well, but was a little too dark for my liking. Hoping my next order will be more satisfying. I think it was a good value for the introductory price, but I’m not sure about paying full price for the remaining orders.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Lauren. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Your Color Happiness is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sarah O.
octubre 17, 2018
No change
PUBLICADO POR:
Sarah O.
octubre 17, 2018
I followed the directions to a T and saw NO change in color of my hair. Very disappointing
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hi Sarah-- thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
TRUDE F.
octubre 16, 2018
The worst
PUBLICADO POR:
TRUDE F.
octubre 16, 2018
I am very disappointed with this product. It is so watery, made the biggest mess ever! Stained my skin and was very hard to get if off even after using your stain remover wipe. And..... the color does not show any red at all
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Trude - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber M.
octubre 16, 2018
Horrible
PUBLICADO POR:
Amber M.
octubre 16, 2018
I will never use this product again on my hair it is so drying and damaging I might as well go buy something from the pharmacy.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
jean B.
octubre 16, 2018
Can't cancel!
PUBLICADO POR:
jean B.
octubre 16, 2018
I tried to cancel the autoship and no one will respond - they continue to bill! Don't do autoship - you can't cancel!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jean - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara G.
octubre 16, 2018
Color to dark
PUBLICADO POR:
Sara G.
octubre 16, 2018
Please cancel all future orders. Color just keeps getting to dark.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
