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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caren - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristine B.
abril 5, 2019
Custom Color Set
PUBLICADO POR:
Kristine B.
abril 5, 2019
On a positive note this comes packaged so wonderful! Very good directions that are easy to follow. The color is NOT great. This was my first purchase from this company. I specifically explained what my goal was for my hair. I wanted brown then add chunky highlights. I explained I get my hair done at salon and it comes out great for about a year then something happens and I end up with carrot red brassy looking color. I hate red/brassiness for hair color. Well, here I go again. The color still came out very brassy. I sent a note and picture and have not heard anything back. It’s not worth going through all the trouble yourself if the outcome is the same...red. I will be canceling my membership.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robin T.
abril 5, 2019
Sent a second
PUBLICADO POR:
Robin T.
abril 5, 2019
I liked the dye from esalon, however I did not lije the use of my debit card for another order sent 3 weeks later. I haven't yet received a reply. I had to go in to stop my "plan" which was never seen on my first order. Now I'm afraid to order from them again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robin - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany S.
abril 5, 2019
Wrong
PUBLICADO POR:
Brittany S.
abril 5, 2019
I’m disappointed. I really had high hope. My roots didn’t turn out right. I did everything right coloring and I also selected everything right on here to get the right color and it turn my roots almost a dark reddish color instead of violet black.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brittany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Wendi B.
abril 5, 2019
Skunk
PUBLICADO POR:
Wendi B.
abril 5, 2019
I’ve used it twice and both times it did not cover my roots, which are white. I look like a skunk. I’m not into using this product again. Please cancel.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Wendi- Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right for you! You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cynthia M.
abril 5, 2019
Hot roots
PUBLICADO POR:
Cynthia M.
abril 5, 2019
I love my first formula dark brown,copper,mahogany love it. But using the bottle 2 I now have HOT ROOTS. After doing my hair i noticed that it was get really red, and find the paperwork
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for contacting us! We are so sorry to hear that your color was applied against instructions. Both bottles sent with your first shipment were meant to be used in the same application per your instructions. Bottle 1 was for your Roots as indicated, and Bottle 2 (Custom Ends Refresher) was for the previously dyed parts of your hair. We would expect hot roots to result from using your ends bottle on your roots. Please keep an eye on your email. We will be reaching out shortly to help resolve this for you.
PUBLICADO POR:
Leslie B.
abril 4, 2019
Color Review
PUBLICADO POR:
Leslie B.
abril 4, 2019
The color was medium blonde but my hair had an ash tone to it and the roots were strawberry blonde. Will not be using your product again. Cancel all orders now and future orders.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Leslie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary K S.
abril 4, 2019
Custom Color Set
PUBLICADO POR:
Mary K S.
abril 4, 2019
Product didn't cover roots, didn't work right. I get better results for less from retail store products. Canceling!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mary - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say.
PUBLICADO POR:
Caron M.
abril 4, 2019
Colour isn’t rich enough. Has washed out within 2 washes
PUBLICADO POR:
Caron M.
abril 4, 2019
Colour has washed out within two washes and is now a disappointing pale orange.
Over the last 10 months or so esalon has started tomsiLoint with the reds
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Caron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melissa A.
abril 4, 2019
Wrong color
PUBLICADO POR:
Melissa A.
abril 4, 2019
I wanted a medium to light blond. I got red.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Bridget C.
abril 4, 2019
Film covering my hair
PUBLICADO POR:
Bridget C.
abril 4, 2019
It took about 30-45 minutes to wash this out of my hair. After I was done, my hair felt crunchy towards the ends and very greasy (like a film) all over the rest of my head. I have washed my hair 4 times in the last 24 hours to make my hair feel like normal hair. I finally fixed it with DAWN DISHSOAP! Every other shampoo did nothing. After all of this, my hair is the exact same color! I followed directions and followed the How to videos. I just want my hair back to normal. :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bridget- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jasmyn T.
abril 4, 2019
I hate it
PUBLICADO POR:
Jasmyn T.
abril 4, 2019
Dried my hair out wish i never got it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jasmyn- We never like to hear that our customers are unhappy with their color which is why we have a color happiness guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Gail S.
abril 3, 2019
won't try it
PUBLICADO POR:
Gail S.
abril 3, 2019
I refuse to use this as nothing comes showing you what color you might expect so I am not going to even try it. SOmehow they also have me on automatic delivery which I never signed up for - PLEASE TELL ME HOW TO CANCEL THIS!!!!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Gail - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color care representative to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marites M.
abril 3, 2019
Disaapointed:(
PUBLICADO POR:
Marites M.
abril 3, 2019
I was so excited when I received my box but then I ended up disappointed. The color is too dark from the color I have chosen from your list when I sign up/chose the color I want for my hair. I like everything that was sent to me even the feel/texture of hair after, just not the color/outcome.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Marites - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly R.
abril 3, 2019
Awful!!!
PUBLICADO POR:
Kelly R.
abril 3, 2019
My color was supposed to be dark golden brown....it was black!!!! It is so thick and slimy, it took 4 rinses and a wash to get it all out of my hair!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel P.
abril 3, 2019
color is great
PUBLICADO POR:
Rachel P.
abril 3, 2019
It covers they gray but it does not last till my next shipment. My gray is already showing at the hairline framing my face.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rachel- Thank you for reaching out! You are currently on a 4 week frequency. After you color, the hair continues to grow at a rate of about 1/2 inch per month, and regrowth is completely normal and expected. We have reached out to you with further information. Thanks for choosing eSalon!
PUBLICADO POR:
kelly A.
abril 3, 2019
What the WAX ??
PUBLICADO POR:
kelly A.
abril 3, 2019
After reviewing ALL literature enclosed in my custom color kit, I followed the instructions and began coloring my hair (which I have done in the past with store brands) and much to my surprise during the last step and rinse out my hair was coated in a HEAVY waxy substance. It was as if someone had melted a candle and poured it into my hair. It was embedded in my nails and in a comb I used to try to get it out. It would not rinse out even with HOT water for over 10 minutes, and took 3 shampoo ings to remove. Very surprised by this. Sadly the outcome of my hair color was dull and heavy. I would advise e-salon to mention this in its literature if this is a normal process in there coloring product. But I cant for the life of me understand what this type of waxy substance would be for, in coloring your hair.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kelly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cj R.
abril 3, 2019
Not satisfied
PUBLICADO POR:
Cj R.
abril 3, 2019
Not happy with the color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cj- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer S.
abril 3, 2019
Did not love
PUBLICADO POR:
Jennifer S.
abril 3, 2019
Definitely, think it's a great concept but it lacked in 2 areas.
1. I feel it was not enough product
2. Color was much darker than the picture showed
It has now been over a month and the color has not lightened by much.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michele M.
abril 3, 2019
Washes out
PUBLICADO POR:
Michele M.
abril 3, 2019
Does not cover gray at all.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representatives to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Wes tx gal
abril 3, 2019
Not for me
PUBLICADO POR:
Wes tx gal
abril 3, 2019
After 2nd wash my color faded.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diana A.
abril 3, 2019
hopefully 3rd time is a charm
PUBLICADO POR:
Diana A.
abril 3, 2019
So excited about my personalized color kit. The kit had everything they show. But the color was not what i was hoping for. Neither was the shine. I was looking for that deep "pop" color of copper. But i got more of an orange than even a red....i also have a problem keeping my gray covered and i really did not see a difference in how long my gray stayed covered with esalon compared to a box color. seem to work about the same.
Forgot about adjusting the color of my next order..until i rec'd email it was on its way . So, i sent in request of change. keeping my fingers crossed that my next order (3rd times a charm) will make me as happy as these other customers on these reviews. If the color, shine and coverage of gray doesn't knock me over then saving $$ and going back to box color.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Diana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen C.
abril 3, 2019
Not the best shampoo
PUBLICADO POR:
Carmen C.
abril 3, 2019
I was not impressed with the shampoo and conditioner. The shampoo provided did not lather and it left a thick, sticky residue. My hair was matted and was impossible to brush the tangles out. I had to re-wash and condition my hair with my regular hair product. Depending on how long and how well the color last, I may cancel my subscription.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carmen- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly to discuss further. Thanks for choosing eSalon!
PUBLICADO POR:
Cricket M.
abril 3, 2019
Too much red
PUBLICADO POR:
Cricket M.
abril 3, 2019
I like that my hair is a little lighter, but it’s too red
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cricket- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has reached out to discuss your color further and help get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Deborah M.
abril 2, 2019
This formula was too dark.
PUBLICADO POR:
Deborah M.
abril 2, 2019
Hello,
I requested a change to make the color just a bit darker. This one was too dark, I was not happy. I have requested a change for the upcoming order. I hope it is not too light or too dark, but just right.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Deborah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
No More Red
abril 2, 2019
Yikes!
PUBLICADO POR:
No More Red
abril 2, 2019
Hello red ... hello dead! My healthy mahogany hair is now circus red and dried out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for reaching out! We are so sorry to hear that your recent application has produced undesirable results. Your color is a Darkest Brown Red Mahogany, and if applied as instructed, this could not produce such a bright result as the base of the color is darkest brown (one of the darkest shades offered). You did receive a 2nd bottle that was brighter and intended for the previously dyed parts of your hair that could produce the bright results described if applied differently than your instructions. We will be reaching out shortly to discuss your color further. Thanks again!
PUBLICADO POR:
MELISSA C.
abril 2, 2019
Toned down previous color but did not color my natural hair
PUBLICADO POR:
MELISSA C.
abril 2, 2019
I have long brown roots now, because this product didn't take to my natural hair atts all.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen G.
abril 2, 2019
Do not buy!
PUBLICADO POR:
Karen G.
abril 2, 2019
Will burn your scalp and colour is nothing like pictures or what you ask for! Would NEVER use again!! Have turned off plan and still get emails!! Take me off database or I will put my review all over social media!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Karen- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We can confirm that we have unsubscribed you from our mailing list, so you won't receive any further automatic shipments. Please let us know if you need any further assistance!
PUBLICADO POR:
Ardell D.
abril 2, 2019
Not the right color
PUBLICADO POR:
Ardell D.
abril 2, 2019
I am not happy with the color I used. I like my hair blonde and it is light brown. I also could not rinse the product out it took me 20 minutes to rinse. I feel after I was done my hair felt like it had nothing but oil. Could not dry it. It was too oily. I wanted light blonde and got light brown.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ardell- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alicja K.
abril 1, 2019
its not a cloud I ordered! not even close!
PUBLICADO POR:
Alicja K.
abril 1, 2019
I asked for copper, nice, stand out the colour. instead, what I have is a dull brown colour. It's not even close to what I have asked for. I can achieve better results from any high street shop. For this process, i expected something nearer the salon results, nice deep, rich colour. its a complete waste of money and time, I'm travelling tomorrow and now will not have time to change my colour. Massive disappointment.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alicja- Thank you for your feedback on your color. At eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Meghan W.
abril 1, 2019
Pretty Color but disappointed
PUBLICADO POR:
Meghan W.
abril 1, 2019
I love how the color turned out, the color just did not last. It tured a brassy color 2 1/2 weeks in with almost a red undertone. I use a color protective shampoo and conditioner that is sulfate and paraben free so that is not the cause of the fading. Very disappointed in the product especially with its almost $30 cost.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Meghan- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your color is not wearing as expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Minnzy C.
abril 1, 2019
Bad customer service
PUBLICADO POR:
Minnzy C.
abril 1, 2019
Did not like the color and the attitude of the stylist
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Minnzy- Thank you for reaching out! We are so sorry to hear that your studio service did not meet your expectations! It appears that you came into the appointment wanting to go lighter all over. We had advised before your appointment and at your appointment that color chemically does not lift or lighten other hair color. It appears you proceeded with the service (matching your current color) against your colorist's recommendation to visit a traditional salon to achieve your originally expressed goal of going lighter all over. We are always happy to adjust based on your feedback if we are able to, however since color chemically cannot lift or lighten other hair color, we recommend visiting a traditional salon if your desired result is still to lighten your existing base. Please feel free to reach out to [email protected] if you have any questions or need any assistance!
PUBLICADO POR:
Gabrielle H.
abril 1, 2019
Pretty, but washes out quickly for me
PUBLICADO POR:
Gabrielle H.
abril 1, 2019
The initial color is good, but my hair will not hold the red. I've tried for a couple months and after the first couple days, if I want any of the red hues, I have to use a tint rinse. This could be my hair, but I've had red before and never had this bad of washout, but it could also be the fact that my job requires me to have my hair slicked back and pulled tight, so product (and washing) is a daily chore. Either way, the red is gonna have to go. Super easy to apply and use, though, and gorgeous initial color.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Gabrielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Crystal A.
abril 1, 2019
My color
PUBLICADO POR:
Crystal A.
abril 1, 2019
I love the color but my hair is very oily. I cant seem to get it out. I have tried washing it with 3 different shampoo's. It also is hard to brush now.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Crystal- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly.
PUBLICADO POR:
Shawn S.
abril 1, 2019
Incredibly Drying but good coverage
PUBLICADO POR:
Shawn S.
abril 1, 2019
I have used eSalon color for several years. This time I knew something was different. As soon as I went to rinse the color out of my hair I could feel the rough, incredibly dry texture of my hair. Rinsing it only made it worse feeling. Once hair was dried the color coverage was great as always but my hair feels and looks like dried out straw. My hair was in very good health prior to this color application. I purchased a deep treatment mask and used pure argan oil but it is still very dry. Unsure if I will order my next color from this company.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shawn- Thank you for your feedback. We are so sorry to hear that you feel our product dried your hair. We can confirm that our formulation has not changed. We are always looking to improve our service and products, and we truly value everything our clients say. We recommend deep conditioning treatments regularly to maintain hydrated, healthy hair that can tolerate further chemical processing if you wish to continue coloring. Please feel free to reach out if you have any questions or need any assistance!
PUBLICADO POR:
Stacy M.
marzo 31, 2019
Ash Brown
PUBLICADO POR:
Stacy M.
marzo 31, 2019
I wanted to love this experience. The coloring process was simple with this. I went for an ash brown, as it’s a little lighter than my former color; however, the color ended up making my hair a lot darker, than my former color. Buying a box dye to fix, in a few weeks.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deborah N.
marzo 31, 2019
Very Disappointing
PUBLICADO POR:
Deborah N.
marzo 31, 2019
Left my hair extremely dry and dull and feeling like it still had some type of thick film on it - definitely did not feel clean and definitely had no shine. My hair is naturally very shiny so this was not good! I immediately shampooed and conditioned with my own products and got a cleaner feel and some shine back, but not like with my regular store color.
Sticking with my usual store brand which truly works so much better.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Deborah - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kimberly G.
marzo 31, 2019
Not at all what I asked for!
PUBLICADO POR:
Kimberly G.
marzo 31, 2019
I specifically requested a color to keep my hair ashy and light. I wanted light to medium blond and as ashy as you could make it because my hair turns gold/brassy so easily. My custom color I received turned my hair a Chestnut color! I am so unhappy and will never use this service again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina B.
marzo 31, 2019
Permanent cokour
PUBLICADO POR:
Tina B.
marzo 31, 2019
Was pleased with initial colour which completely covered grey hairs but after 3 washes greys were back!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cindy S.
marzo 31, 2019
Too light.
PUBLICADO POR:
Cindy S.
marzo 31, 2019
Looks terrible. Worst decision ever. Will not be doing this again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindy- We truly appreciate your feedback. We are sorry to hear that your desired result was not achieved! Fortunately, adjusting darker is an easy fix! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gwendolyn L.
marzo 31, 2019
Color Too Dark
PUBLICADO POR:
Gwendolyn L.
marzo 31, 2019
I asked the colorist to add a bit of red or copper to my hair color but the color I received looked the same as before.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gwendolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We can confirm that a colorist added a small amount of copper per your request (a very small amount was added per your comments and to help you avoid hot roots). One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tamara W.
marzo 31, 2019
Terrible
PUBLICADO POR:
Tamara W.
marzo 31, 2019
Please do not send any more of the product!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tamara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Betty H.
marzo 30, 2019
Change colors
PUBLICADO POR:
Betty H.
marzo 30, 2019
Auburn. I want to change my color. You had a abeautiful picture on Facebook. That I want to try it was a Auburn hair,and blond foils though out and on a brown base hair. And violent foils.Betty hunter
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna B.
marzo 30, 2019
Loved it UNTIL....
PUBLICADO POR:
Anna B.
marzo 30, 2019
I used eSalon for about 5 years. LOVED the multi-faceted color, the texture, the gray coverage. After about the 4th year, it would no longer wash out of my hair in the shower. An eSalon colorist told me to mix baking soda in with my shampoo which I did. That worked for a short time and then I couldn't rinse the color out of my hair - It looked greasy and dirty and barely moved...like a thick gel had spilled on my head.
I'm VERY disappointed this happened because I loved the color. I'm waiting for eSalon's creme-based formula to become available. Hurry up with the testing!!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts and we will be sure to email you as soon as the enhanced formula arrives. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan T.
marzo 30, 2019
Not really like my natural color...
PUBLICADO POR:
Megan T.
marzo 30, 2019
I really was so excited about this. I was hoping to get close to my natural color which is hard to do with a box. The only time I have had luck is at a salon. I ended up with reddish medium-brown, when I’m a sandy light brown. The color I got is the same color I always have when I’ve boxed dyed it before.
Meh.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda W.
marzo 30, 2019
Take me off your mailing list!
PUBLICADO POR:
Linda W.
marzo 30, 2019
I never want to see an e-mail from eSalon again. You sent product without an order. You made unauthorized charges to my visa and I was charged for shipping to return product and was not credited shipping on your end costing me $12 and the hassle of driving to the post office.
Your hair color is sticky and caused blisters on my scalp.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for reaching out! Upon reviewing your account, we see that you took advantage of our promotional offer extended to clients joining our recurring service, which is why a 2nd order processed according to your selected frequency. A courtesy reminder email for this order was sent 5 days before that order was billed. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you have already worked with a customer service agent, and we have unsubscribed you from our mailing list per your comments. Please feel free to reach out if you need any further assistance!
PUBLICADO POR:
Marnie H.
marzo 30, 2019
Don’t work
PUBLICADO POR:
Marnie H.
marzo 30, 2019
It dont work
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Chrystle R.
marzo 30, 2019
Not for me at all
PUBLICADO POR:
Chrystle R.
marzo 30, 2019
This product was a complete waist of my time. Absolutely no color change to my hair at all. I get better results from the 4 dollar bottles at my local drug store. Also not enough product for my length and definitely no where near enough shampoo or conditioner . Just over all was extremely unhappy and will not be resuing.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Chrystle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
connie K.
marzo 29, 2019
To much red
PUBLICADO POR:
connie K.
marzo 29, 2019
Still to much red in this color, even after I requested there not to be, 😥
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Connia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Patricia K.
marzo 29, 2019
Needs a change to much red tint
PUBLICADO POR:
Patricia K.
marzo 29, 2019
I want light brown and then the highlights not brunette dark with red
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- Thank you for your feedback on your color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
sue W.
marzo 29, 2019
The grey came back after only 12 days!!
PUBLICADO POR:
sue W.
marzo 29, 2019
Looked really good right after I used it, however, the gray is already back and it was only 2 weeks! I only washed my hair 3 times during the 2 week period after the color--I only use quality shampoo made for color-treated hair.
I followed the instructions carefully too--I'm very unhappy with these results. How do I cancel my renewal?
Thank you
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sue- Thank you for reaching out! Hair grows at a rate of about 1/2 inch per month, so it is completely normal to see regrowth after 2 weeks. There are no adjustments that can slow or prevent regrowth, and adjustments for better gray coverage on hair that has been dyed equate to darker color. We will be reaching out shortly to discuss this further. Thank you for your time!
PUBLICADO POR:
Arracel T.
marzo 29, 2019
It could be better
PUBLICADO POR:
Arracel T.
marzo 29, 2019
I didn't get the result that I am expecting from the first hair color that I order. It doesn't cover the entire hair just only a few parts and it doesn't fully cover all of my gray hair just only a few and some still light in color. I am not satisfied as I didn't get the desired color that I want to. I am expecting more from this product as I pay more than the store brand. Hopefully, the next hair color that I order will work this time.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Arracel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy N.
marzo 29, 2019
Damage shipping and wrong color
PUBLICADO POR:
Wendy N.
marzo 29, 2019
I received first shipment damaged. I got a replacement for it and it was damaged. No reply to second damaged shipment. Pieced together one kit from the two damaged ones. My hair turned dark brown almost black. I ordered a reddish brown.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
We truly appreciate your feedback. Upon reviewing your profile, we see that your second damaged shipment was replied to by one of our Color Experts to resolve your concern, we're sorry if you did not see that response. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
jennifer L.
marzo 29, 2019
MUCH darker and redder than expected for a dark blond
PUBLICADO POR:
jennifer L.
marzo 29, 2019
Had hoped to lighten my hair up a shade or so into a warm blond shade, but the color that I recieved developed into a darker copper auburn mix red base...about a shade darker than my normal tone and noticably quite red...absolutely no golden tones. My hair was completely free of any dyes or bleaches for the last few years. The color was pretty but definitely not for my complexion or what I had been excited to try.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra F.
marzo 28, 2019
Not Impressed
PUBLICADO POR:
Sandra F.
marzo 28, 2019
Was not happy with the end results. Wanted it to be a much lighter shade, which you all do not offer.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa D.
marzo 28, 2019
Not great
PUBLICADO POR:
Lisa D.
marzo 28, 2019
While the color was awesome.... The dye really damaged my hair... Now 5 weeks later doing deep conditioner treatments every week I'm still dealing with a mess... I'm scared to try it again.... I followed the directions step by step.... I will say... It's the best color I've had before just not worth the damage.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Hannah R.
marzo 28, 2019
Didn't cover all the gray
PUBLICADO POR:
Hannah R.
marzo 28, 2019
The colour is lovely and rich, but it didn't cover some gray
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Hannah - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jacqueline M.
marzo 27, 2019
Gray coverage
PUBLICADO POR:
Jacqueline M.
marzo 27, 2019
The gray coverage doesnt last it looked good the first day and rinsed right out
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heidi B.
marzo 27, 2019
Roots only held color for about a week. Then looked a light color of the shade
PUBLICADO POR:
Heidi B.
marzo 27, 2019
Have used this product in the past and just started using it again. Last month the color only lasted about a week. My roots then looked a pale color of the shade. Very disappointing
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heidi - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
marzo 27, 2019
I like the colour
PUBLICADO POR:
Nicole B.
marzo 27, 2019
The colour is fine but the shampoo and conditioner they gave made my hair feel very dry was fine when I re washed the next day with my usual shampoo and conditioner
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nicole - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Theresa G.
marzo 27, 2019
Reddish color instead of beige blonde
PUBLICADO POR:
Theresa G.
marzo 27, 2019
Sorry to say your product is not for me. I was disappointed in the formulation as the color is more reddish than ash/ beige blonde.I think I’ll stick with brands that have worked in the past for me. Also after coloring , my hair felt sticky and heavy. I rewashed with the extra shampoo I purchased. I would like to stop receiving your product and be removed from this program of automatic shipping. I noticed your cancellation isn’t any where visible on your website,that says volumes about the service and the product
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm you have cancelled your hair color Plan. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sima T.
marzo 26, 2019
Stop
PUBLICADO POR:
Sima T.
marzo 26, 2019
I don’t want anymore orders to be shipped. The color is totally wrong
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sima- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara R
marzo 26, 2019
Super disappointed
PUBLICADO POR:
Barbara R
marzo 26, 2019
This last order, I was super disappointed. I've been here for awhile. This last order did not cover grey
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PUBLICADO POR:
Stacia K.
marzo 26, 2019
Color Fade wayyyyyy too fast
PUBLICADO POR:
Stacia K.
marzo 26, 2019
Last night I used the new color you mixed for me. After dying the color was SPOT ON! Dark, but lots of red hues, I loved it!!! However it faded wayyyy tooo fast. Not sure if you've changed your products or what. I've done business with you for several years and I'm sad to say I will be cancelling my subscription and returning to my salon, because the constant fading of your products has become unbearable.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Stacia - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Gina B.
marzo 26, 2019
color was horrible
PUBLICADO POR:
Gina B.
marzo 26, 2019
not even close to a color I would have choose absolutely horrible
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gizeli S.
marzo 26, 2019
Poor color mixing skills
PUBLICADO POR:
Gizeli S.
marzo 26, 2019
The title explains my opinion about your services .
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gizeli- Thank you for reaching out! We see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Twila N.
marzo 25, 2019
Hair color
PUBLICADO POR:
Twila N.
marzo 25, 2019
This custom product is not going well. The color only lasts about two weeks. Not happy.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Twila- Thank you for your feedback! We are sorry to hear that your color is not lasting as long as you have expected. Hair grows at a rate of about 1/2 inch per month, so it is normal to see regrowth (you have just been doing root touch-ups) at the 2 week mark post-coloring. Adjusting for better gray coverage on the hair that you have colored equates to making the color darker. Please keep an eye on your email. We will be reaching out shortly to discuss your color further and see if an adjustment to your color is necessary. We look forward to working with you!
PUBLICADO POR:
Dawn R.
marzo 25, 2019
Personal color mix
PUBLICADO POR:
Dawn R.
marzo 25, 2019
The color is much better than the store, but it brought out too much red and was darker than my color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm that you were sent the same shae received last time. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katelyn D.
marzo 25, 2019
Does not cover grays
PUBLICADO POR:
Katelyn D.
marzo 25, 2019
I wrote in my description that I wanted this product to cover my gray hair and I did receive an email from the company saying that it would. I dyed my hair yesterday and 90% of my grays are still there. This is so disappointing especially when I followed the instructions exactly.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Katelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Emma M.
marzo 25, 2019
Feels horrible
PUBLICADO POR:
Emma M.
marzo 25, 2019
Colour was lovely but after rincing and conditioning it feels horrible I had to re wash it twice before my hair wasent sticky anymore 30mins just rincing is abit ridiculous.. 😔
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly!
PUBLICADO POR:
Megan R.
marzo 25, 2019
Didnt last
PUBLICADO POR:
Megan R.
marzo 25, 2019
The color that I received didnt last but a few weeks, that with using the tinted. The color didnt last and I'm unhappy with the outcome
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alison P.
marzo 25, 2019
Really messed my hair up!
PUBLICADO POR:
Alison P.
marzo 25, 2019
I followed in the instructions to a T. When I got out of the shower, my hair was a huge matted mess and it felt like it had a thick layer of goo on it. I got back in the shower and shampooed it two more times and did a deep conditioner. It feels slightly better now, but I think it fried my hair! I also ordered ash blonde and it’s not ash. Definitely has yellow tones. Not happy!
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Alison - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Therese L.
marzo 24, 2019
Brassy
PUBLICADO POR:
Therese L.
marzo 24, 2019
I still have too much orange and brassy hair :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Therese - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Claire W.
marzo 24, 2019
Didn’t really want dip dyed grey hair!
PUBLICADO POR:
Claire W.
marzo 24, 2019
My hair has gone a weird dip dyed grey colour. It’s orange at the roots and grey after that - it looks truly awful. I also didn’t want or ask to be put on a monthly plan and didn’t know anything about this until the money was taken from my credit card. Now I have another box of the dye that turned but hair grey which I obviously won’t be using. I’m so unhappy and disappointed in this product and am now having to pay to go to a salon to get them to fix it!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Robin F.
marzo 24, 2019
Color bleeds
PUBLICADO POR:
Robin F.
marzo 24, 2019
I really loved the ease of coloring and no stained forehead, however I have now ruined the second nail color because my hair stains them. So mad that’s $80 down the drain. I wore gloves after getting the 1st color ruined. So it must come from running my fingers through my hair. Not buying again
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Robin- Thank you for your feedback. We are sorry to hear that our color is staining your nail polish, and we apologize for any inconvenience. We're always looking to improve our service and products and truly value everything our clients say. Thanks for reaching out!
PUBLICADO POR:
Brenda L.
marzo 24, 2019
Color
PUBLICADO POR:
Brenda L.
marzo 24, 2019
Color wasn’t what the picture showed
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Brenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Virginia M.
marzo 24, 2019
The color did not cover the white hair I have coming in.
PUBLICADO POR:
Virginia M.
marzo 24, 2019
I believe I need a darker shade.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Virginia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Pamela W.
marzo 24, 2019
Disgusted
PUBLICADO POR:
Pamela W.
marzo 24, 2019
I recieved my kit on January 23, used it March 15th. My hair is red, not brown not med brown, it is RED.
I am not happy with this at all. For 35.00 you would think the kit would color as it says, NO IT IS RED.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Pamela- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We can confirm that your formulation did not have added red. We did not receive a photo along with your order, however the results described indicate that your natural color is darker than indicated in your profile. When lifting from that natural level, warm underlying pigment is revealed, and this pigment is reddish for brunettes. We always recommend submitting a photo in natural lighting when ordering online, so that a colorist can review your canvas prior to formulating. You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimm
marzo 23, 2019
Not as good as it gets
PUBLICADO POR:
Kimm
marzo 23, 2019
Went through the process and it did absolutely nothing to my hair. Waste of time and money!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimm - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Allison S.
marzo 23, 2019
Wasn't exactly what I was going for
PUBLICADO POR:
Allison S.
marzo 23, 2019
It didn't give me the shade I was wanted I wanted to lighter than my hair already was. To me it looks the same
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Allison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Julia R.
marzo 23, 2019
Take "TWO"
PUBLICADO POR:
Julia R.
marzo 23, 2019
Was super excited to get this done & be gone with the grey hair, To my dissapointment the greys on crown & temple area did NOT take color as they proudly advertise. As for the color mix, it was "alright...." But what i was hoping for a deeper Plum-blackish color. This was brown wirh a suttle dull plum like tint...... Not what id hope for.
Im going to give it a second shot w/hopfully some changes to tje mix.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has reached out to get this resolved for you. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Emily W.
marzo 23, 2019
The product didn’t work
PUBLICADO POR:
Emily W.
marzo 23, 2019
I would not want to purchase this again
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa M.
marzo 23, 2019
Custom Hair Color personal color
PUBLICADO POR:
Lisa M.
marzo 23, 2019
Given two stars because the color was too dark for me. It did a good job coloring my hair. But it was just too dark for my natural color. Made me look "washed out". I didn't reorder the product. Haven't colored my hair since I tried this. Thank you.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie C.
marzo 23, 2019
Color deceiving
PUBLICADO POR:
Valerie C.
marzo 23, 2019
My color was dark brown, cooper & violet.
Turned out black.
I have tried everything To lighten.
I’m now having to spend more money to place high lights so I fmdont looked so washed out.it wasn’t even worth the 10-12 I spent. So very disappointed your ads had me so excited.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Valerie - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Color Care Representative to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Coya M.
marzo 22, 2019
Not happy with the product
PUBLICADO POR:
Coya M.
marzo 22, 2019
The color was beautiful, but my grays came through in less than 2 wks. It faded so quickly. Since then, I bought my usual from Walgreens & 3 wks later I can barely see the grays.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Coya- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
sandra B.
marzo 22, 2019
It did not work for me
PUBLICADO POR:
sandra B.
marzo 22, 2019
No gray coverage, it was like I didn't do my roots. Bad product. Very disappointed!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Margaret R.
marzo 22, 2019
Where is my order
PUBLICADO POR:
Margaret R.
marzo 22, 2019
Have yet to receive my order!!!😕😕😕
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Margaret- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
June M.
marzo 22, 2019
not what color I ordered
PUBLICADO POR:
June M.
marzo 22, 2019
it's way too light. and once again I am disappointed with your company.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
June - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
nancy N.
marzo 22, 2019
New Product Inferior From the Original
PUBLICADO POR:
nancy N.
marzo 22, 2019
Previously eSalon provided a kit with one color for roots and a second color refresher/sine enhancer for ends. The result was great. My hair had great color and shine. The new kit has a single color for roots only and the result is OK. but the depth of color is not there and no shine, Disappointing. I like the custom color but the result is not different from off-the-shelf box color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the most recent color kit. We see that you are now getting our custom Light Set and the second bottle will cover your highlights. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa S.
marzo 22, 2019
Color turned my hair RED!
PUBLICADO POR:
Lisa S.
marzo 22, 2019
I am very disappointed. This is not the first time my hair has been totally brassy after coloring my hair. I will not be sending back the kit I have not opened and expect a full refund for both. I do not plan to order from eSalon again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ramona L.
marzo 22, 2019
Didn’t cover gray
PUBLICADO POR:
Ramona L.
marzo 22, 2019
Color was dull and too dark. Didn’t like it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ramona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rosemary T.
marzo 21, 2019
do not recommend.
PUBLICADO POR:
Rosemary T.
marzo 21, 2019
Did not like it. Color was pretty, last only one week then gray had already showing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rosemary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are happy work with you to meet your hair color goals. We will be reaching out shortly!
PUBLICADO POR:
Betty C.
marzo 20, 2019
Wrong order
PUBLICADO POR:
Betty C.
marzo 20, 2019
You sent me something i did not order and i emailed you twice about sending it back at your cost and sending me the color mix i always get with no response from you at all. All i did was restart my plan the last time you sent the order and it was something i never ordered before. I told you if i did not get a response from you i would be done ordering from you. in three weeks i heard nothing so i am done with you do not send me any more emails because i am unsubscribing. You will not get a good review from me.
Bcurry
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Betty- Thank you for contacting us! We are unable to locate any emails from you regarding this issue, however we are always happy to help! We will be reaching out shortly via phone to help sort this out. Thank you for reaching out!
PUBLICADO POR:
Lisa R.
marzo 20, 2019
Came out too dark
PUBLICADO POR:
Lisa R.
marzo 20, 2019
I Think it is just the consistency of my hair, because it sucks up color like a sponge.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution. Thanks again!
PUBLICADO POR:
Nancy C.
marzo 20, 2019
Just ok
PUBLICADO POR:
Nancy C.
marzo 20, 2019
It is good and does what it says, but I have noticed some changes in my hair since using. I need to investigate this further to find out if it is me, or perhaps just not the correct fit for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nancy- Thank you for your feedback! We have reviewed your account and look forward to adjusting and crafting your next custom color soon. Please feel free to reach out if you need any assistance!
PUBLICADO POR:
Lucia G.
marzo 20, 2019
Not DIY at all
PUBLICADO POR:
Lucia G.
marzo 20, 2019
I had to canceled my subscription after the first try because it was so difficult to do it myself and it damaged my hair. I followed the video instructions and it still turned out horrible. A lot of my hair fell off that I had to rinse it after five minutes. Don't know if the chemicals were to strong or I took to long doing the roots. I always use ammonia free products to do my hair since my hair is too delicate. If you have the soft, thin, and shiny baby hair definitely recommend you don't try this. I cried when I noticed big chunk of hair came off in three different spots not to mention that now my hair is dry and lost it's shine and volume, it worked for my sister but not for me : (
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lucia- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations. We always recommend strand testing for hair that is particularly delicate, as hair that feels fragile should be treated with extra care. The demi-permanent formulation sent is ammonia-free. We are so sorry to hear that you feel it did not suit your needs. It appears we have previously worked with you per our satisfaction guarantee. Please let us know if you need any further assistance!
PUBLICADO POR:
Adrienne L.
marzo 20, 2019
Not satisfied
PUBLICADO POR:
Adrienne L.
marzo 20, 2019
Unfortunately I am not satisfied with the “permanent” color I was sent. It was nice to receive an extra set of coloring which was used on the ombré of my hair but it did not take at all. The color washes out of my hair within a week. I am not sure if this line is a “Demi” or “permanent” color line. I loved the convenience of the color coming to my house for me to do it myself but this is not professional quality and the price doesn’t make it worth it if it doesn’t take or last.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Adrienne- Thank you for reaching out with your feedback! We are so sorry you have not achieved the coverage for your previous bleach you were seeking! Previously bleached hair is more porous and cannot retain color the same as non-bleached hair, and it requires regular glossing with a color that has base in it if covering those highlights is a goal. It is inevitable that the color will fade fastest over bleached areas, and it important to wash as little as possible using only color-safe products to preserve your color over bleached hair. We are happy to work with you to adjust your formulation to better suit your needs per our satisfaction guarantee. We will be reaching out shortly to further discuss your color needs. Thank you for your time!
PUBLICADO POR:
jenett S.
marzo 20, 2019
Didn't cover my grays for long
PUBLICADO POR:
jenett S.
marzo 20, 2019
This didn't cover the grays for long.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jenett- Thank you for your feedback! We are sorry to hear that your recent application did not deliver your desired coverage. We are always happy to adjust based on your feedback, and we can confirm that a colorist has adjusted your next shipment for better gray coverage per your comments. Please let us know if you need any further assistance!
PUBLICADO POR:
Ann F.
marzo 19, 2019
Poor
PUBLICADO POR:
Ann F.
marzo 19, 2019
The color washes out in 4 washes not impressed but thank you for everything you've done to help.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ann- Thank you for your feedback! We are sorry to hear that your color is fading faster than expected. We have worked with you to adjust your formulation to better suit your needs per our satisfaction guarantee, and we are happy to continue to do so. We appreciate you taking the time to work with us!
PUBLICADO POR:
Luz A.
marzo 19, 2019
did not blend nor get the correct hair color
PUBLICADO POR:
Luz A.
marzo 19, 2019
This product only caused my hair to go a darker brown instead of the auburn it was supposed to. I followed direction by direction and my hair looks exactly the same. It made lots of my hair fall out and was not beneficial at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Luz- We’re sorry to hear your desired result was not achieved and that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
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