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The color did not cover my grays. There was no vibrancy at all! No color! Wgat was this all about anyway? I literally do not even know what was it that this complex did. I had 100% better results from a conventional product from a pharmacy. So dissatisfied and disappointed.
Marco - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Marcy S.
April 9, 2016
Going back to the salon
POSTED BY:
Marcy S.
April 9, 2016
Will not use this product again. Maybe no fault of theirs, but my hair isn't close to the color indicated by my "personal" color analysist. Called my hair dresser in tears.
Marcy - We’re truly sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
A.L. C.
April 9, 2016
The Straw Test
POSTED BY:
A.L. C.
April 9, 2016
Just this morning, I followed the hair coloring directions to the letter. I have wavy/curly hair and don't use a dryer or any other heat producing device on it. After my hair air-dried, which is what it does daily, it felt like sticky straw. I re-rinsed and applied my conditioner which is meant for wavy / curly hair. After it dried, it felt like dry straw. Basically, I'm pretty certain this product stripped my hair of every bit of natural moisture it had. I look horrible and need to figure out what to do. As it is, I've already cancelled my plans for tonight, my last Saturday night of a week long vacation, so thanks for that. :(
A.L. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Hannah M.
April 9, 2016
Does not cover grey hair
POSTED BY:
Hannah M.
April 9, 2016
Love the colour but did not last 1 wash! Grey hairs on roots are back. So disappointed. Colour match is perfect and product easy to use but just doesn't work. Will only use permanent colour moving forward.
Hannah - We’re sorry that your first order did not provide the coverage you expected. We have reviewed your account and see that your colorist received your feedback and processed a reformulation designed for longer-lasting results. Again, we're sorry that you were unhappy with your color results and hope to receive your feedback on your new formulation soon.
POSTED BY:
Beth Ann Doody
April 9, 2016
ruined my hair
POSTED BY:
Beth Ann Doody
April 9, 2016
I used your products and I followed the instructions to the letter and the color is nice but it left my hair with a SUPER GREASY feeling and I have washed my hair numerous times but cannot get rid of the feeling and the residue it leaves in my hands, brushes, and combs. I want to cancel this.
Beth Ann - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs.
Brandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
toinnette H.
April 9, 2016
DId not work well for me
POSTED BY:
toinnette H.
April 9, 2016
I have not put a checmical in my hair for over a year. I wanted a warmer blonde overall tone. The color i got was one not even one step up from my current color. Tha ks but no thanks
Toinnette - We're sorry that you were unhappy with the results of your hair color order. We see that before your order was formulated, your colorist mentioned that we were unable to lighten your hair as much as you desired. You then shared that you still wanted to proceed with the order. However, we truly apologize that you were unsatisfied with your experience.
POSTED BY:
Bella S.
April 9, 2016
Fades
POSTED BY:
Bella S.
April 9, 2016
Can only see purple in sun or under light. Looks brown in pics. When grey comes in, purple really fades. It also resorts back to my underlying brown. Which is odd. Brown lasts over grey. Purple over brown gets back to brown. Dilemma? Maybe a bit more purple? How can it be less fading? I do not want to look like I'm going to a Marilyn Manson concert. I'm 64. Thx.
Bella - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Adrienne H.
April 9, 2016
Not as expected
POSTED BY:
Adrienne H.
April 9, 2016
The color was darker than I expected. Gray hairs returned in three weeks.
Adrienne - We apologize that your color did not provide the gray coverage you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Agnes L.
April 9, 2016
Great product...but only covers my gray hair for 2 weeks.
POSTED BY:
Agnes L.
April 9, 2016
I really like the color and how soft my hair is after using this product. However, the past few times I have used it the color is not covering the grays past 2 weeks. I am finding this frustrating. I have checked my time, made sure the grays are well covered, but despite everything I am having gray show up within two weeks.
Agnes - We’re sorry that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Suzanne
April 9, 2016
Coverage
POSTED BY:
Suzanne
April 9, 2016
Color did not stay on my roots. It's washed away. :'(
Suzanne - We’re sorry to hear that your color washed away. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were not 100% satisfied and hope to provide you with a color that will deliver your desired results.
POSTED BY:
MANDI C.
April 9, 2016
too red
POSTED BY:
MANDI C.
April 9, 2016
I don't like it, still looks a brassy red I don't like it
Mandi - We apologize that your recent hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We hope to provide you with a reformulated color that will better suit your needs.
POSTED BY:
Ruth K.
April 8, 2016
Not enough solution, and not strong enough either.
POSTED BY:
Ruth K.
April 8, 2016
My hair is very, very thick! So there wasn't enough total solution to be able to touch up all my roots. I ran out of the solution before I could cover all the roots. Also the part that I was able to do did not totally color the gray away.
Ruth- Thank you for sharing your feedback with us. We apologize that you did not have enough color for a full application. You can always choose to add a second bottle of color to your order if you feel it is needed for a full application. We want to make sure that we satisfy all of our clients needs, which is why we ask a series of questions that include questions about hair length, gray percentage, etc.
POSTED BY:
Shirley K.
April 8, 2016
Good product
POSTED BY:
Shirley K.
April 8, 2016
I'm just gonna get straight to the point. Product is good. I'd say it is way better than store bought hair dyes. I like how the color didn't dry it dry out my hair specially the ends. However, what I didn't like about this product is 1. Ammonia smell is so strong ( I have never had encountered a product with this strong ammonia smell) when I washed my hair I got chemical conjunctivitis. It burned my eyes so badly and it just totally turned me off this product 2. I only got one packet of conditioner and as you know my hair is way past shoulder length. My hair got all tangled up with your conditioner so, I just decided to use my own. In summary, I like the color but, if I gotta sacrifice my eyes then this is not for me.
Shirley - Thank you for your feedback. We apologize for the strong smell you experienced with your custom color and that it burned your eyes. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
POSTED BY:
Karla D.
April 8, 2016
A change in the latest shipment
POSTED BY:
Karla D.
April 8, 2016
The last shipment did not mix as well as the previous. Also, the color was more rusty and darker.
Even though that darker color was my original color, I am now older and need the lighter, more strawberry blonde than red.
Karla- Thank you for taking the time to share your feedback with us. We apologize that your hair color did not provide the results you were looking for. We see that your colorist has received your comments and adjusted your formulation based on your feedback. You can always let us know if we need to adjust you color and are happy to help! We want to make sure to get your color just right.
POSTED BY:
lisa P.
April 8, 2016
Loved at first
POSTED BY:
lisa P.
April 8, 2016
I loved this color at first. I use Demi permanent color, and I do follow the directions, and use the after care products included in each shipment. But my color has built up and I don't think that it should because it is Demi permanent. I have not yet spoken with eSalon and in additional fairness I did not upload pictures in the beginning. I have uploaded them since. Jury is still out. We will see.
Zelimar- Thank you for contacting us and sharing your feedback. One unique benefit of our service is that we can adjust your personal formulation. We have gone ahead and reached out to you to see how we can best assist you to get your desired color. We want to make sure that we provide you with the best level of service!
POSTED BY:
Evelyn R.
April 8, 2016
Smelly
POSTED BY:
Evelyn R.
April 8, 2016
I can't stand the smell of the product and it puts me off using it.
Evelyn - Thank you for your feedback. We apologize for the strong smell of our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
Sarah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, a member of our Color + Care Team has cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
jackie C.
April 8, 2016
Can they not read?
POSTED BY:
jackie C.
April 8, 2016
I have under lying yellow skin tone. I asked for no red in my hair color makes me look yellow and hair color turns out brassy. Not happy that after I put in request they did just what I asked them not too. One more try that's it and I am done.
Jackie - We’re sorry that your recent formulation turned out brassier than you expected. Upon reviewing your profile, we see that your colorist has thoroughly read your comments and adjusted your formulation for your next color order for reduced brassiness. We hope this new color better suits your needs and look forward to hearing your feedback soon.
POSTED BY:
crystal M.
April 8, 2016
No improvements
POSTED BY:
crystal M.
April 8, 2016
1 The last hair color I received still gave my hair the red tint I am trying to get away from so it did not correct that problem. 2 it didn't cover the grays they just turned a little light golden so were still very noticeable compared to rest of hair. I know you said not to cover the whole hair just do the roots but how will I get rid of red color all over? Honestly the previous color was better.
Crystal - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
regiana M.
April 8, 2016
Orange finish
POSTED BY:
regiana M.
April 8, 2016
I do not like the way that color looks
it kind turns orange!!!! And make my hair soo dry
Karla- Thank you for taking the time to share your feedback with us. We apologize that your hair color did not provide the results you were looking for. We see that your colorist has received your comments and adjusted your formulation based on your feedback. You can always let us know if we need to adjust your color and are happy to help! We want to make sure to get your color just right.
POSTED BY:
S R.
April 8, 2016
Horrible
POSTED BY:
S R.
April 8, 2016
This was the worst experience I ever had with coloring my hair. the stuff did not seem like a hair colour but a paint. After applying it sticked to my hair like a sticky paint that was very hard to get rid off. the shampoo provided in the pack did not help at all. I was panicking and thought I might have to cut my hair. Had to apply my own shampoo at least 5/6 times to get rid off the paint. my shower was full of a thick layered black water that was difficult to clean later on.
S Raj- Thank you for contacting us and sharing your feedback. We apologize that your hair color left your hair with a thick residue. his feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we are sorry that you were dissatisfied with your experience.
POSTED BY:
Susan E.
April 8, 2016
Underwhelming
POSTED BY:
Susan E.
April 8, 2016
My hair felt rough afterwards....dry and no shine. I have better results using a $6 dollar box color than I did with E-salon....grays already showing on my sides after second wash. Not happy at all...very disappointed, had high hopes.
Ruth- Thank you for sharing your feedback with us. We apologize that you did not have enough color for a full application. You can always choose to add a second bottle of color to your order if you feel it is needed for a full application. We want to make sure that we satisfy all of our clients needs, which is why we ask a series of questions that include questions about hair length, gray percentage, etc.
POSTED BY:
Lucy W.
April 7, 2016
not sure what to say!
POSTED BY:
Lucy W.
April 7, 2016
I had hoped that the colour would make my hair as described (lightest blonde) but unfortunately it made my hair orange! Most disappointed.
Lucy - We’re sorry that your results turned out with an unwanted orange shade. Since the color did not turn out the way you expected, we have gone ahead and refunded in the amount of the hair color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
sarah B.
April 7, 2016
Didn't work at all
POSTED BY:
sarah B.
April 7, 2016
I was so excited for my new color and when I was all finished and followed directions perfectly my hair didn't change at all!! It didn't take the color...that's never happened with any box color I've purchased from the store. I was so disappointed!!!!
Sarah - We apologize that you were disappointed by the results of your color application. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tammy B.
April 7, 2016
Liked it, but...
POSTED BY:
Tammy B.
April 7, 2016
Easy to use instructions, color looks nice, but gray coverage doesn't last very long and you are almost required to stay with your "real" hair color. I would have liked to go several shades lighter for summer, but...
Tammy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
ACeJ
April 7, 2016
Color fade
POSTED BY:
ACeJ
April 7, 2016
Did not cover the gray well ; color faded within a week. Previous shipments worked better.
ACeJ - We’re sorry your color didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Vanessa M.
April 7, 2016
Colour
POSTED BY:
Vanessa M.
April 7, 2016
I would like the colour to be more blonde, especially with summer coming. I find it has a bit too much red in it.
Vanessa - Thank you for sharing your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jen N.
April 7, 2016
Didn't get the gray coverage that I did the first time
POSTED BY:
Jen N.
April 7, 2016
I was really pleased with my initial color but my second color experience seemed to fall short. I thought I was being over critical, as I think most of us can be, because after I colored it I could see gray in my roots. Then last week someone commented about my gray hair so this was a kicker for me!! Not happy with my last color! :o(
Jen - We’re sorry that you were unhappy with the gray coverage of your recent order. Since the color did not turn out the way you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to create a color formulation that will provide your desired results.
POSTED BY:
Carol M.
April 7, 2016
Not for me
POSTED BY:
Carol M.
April 7, 2016
The first order was too light and the second order was too dark. I don't want anymore orders.
Carol - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
mary O.
April 7, 2016
Dark blonde hair color
POSTED BY:
mary O.
April 7, 2016
I still am getting reddish roots. It used to be perfect when I first started. If it isn't corrected by the next order I will have to cancel and use a different product.
Mary - We’re sorry that your recent formulations have resulted in unwanted red tones at your roots. We see that your colorist has reviewed your comments and will adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to crafting your reformulation and hope to create a shade that will provide your desired results.
POSTED BY:
Michelle P.
April 7, 2016
Not the color I expected !!!
POSTED BY:
Michelle P.
April 7, 2016
Although I like the color it's not the color I was hoping for or the color I was expecting based on the questions and my color choice. I was expecting a more red no brown.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Linda D.
April 7, 2016
Great Color
POSTED BY:
Linda D.
April 7, 2016
Covered all the gray hair. Though the color turned out darker then I wanted. Other then that I love the product
Linda - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jaime C.
April 7, 2016
Nice color, didn't cover grays
POSTED BY:
Jaime C.
April 7, 2016
I liked the color and I liked how soft my hair was after coloring. I only have a few gray hairs, so I put that in my profile. But the color didn't work on the gray I have and that was the reason I bought the color in the first place.
Jaime- Thank you for taking the time to share your feedback with us. We’re sorry that your hair color did not provide the coverage you were looking for. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders.
POSTED BY:
Elena G.
April 7, 2016
Bottle came leaking. Color too dark.
POSTED BY:
Elena G.
April 7, 2016
Hi! I decided to try esalon cause I dont have time for real salon now that I have a newborn. My husband received the package and left it on the floor by the entrance. First I noticed the stain on a box. After opening I saw that the small bottle was leaking and everything was in black liquid. There was a stain on the floor too! Anyway I used the product cause I was past due for the hair colour. I requested Dark Brown, but colorists changed it to darkest brown. I was notified of the change but was given only 1 day to react. I have a small baby so I'm slow with response, I replied one day after wanting to keep the color i initially ordered but it was late and the shipment was out. I used it yesterday, my bathroom is in stains. I have black stuff falling off my head to my pillow. Its been years since I did hair color myself at home so stains all over is a drawback compared to salon experience. It did cover grey hair, the roots appear darker than then the rest of my hair though, hopefully it will lighten up with sun and washing. The box is nice,stain guard and stain removal are great add-ons. If you are skilled to do it yourself and not mess everything in your house then you can try it. I do prefer real salon experience but may use the eSalon a few more times in the future.
Elena- Thank you for taking the time to share your feedback with us. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders.
POSTED BY:
Dianne S.
April 7, 2016
Stil brassy
POSTED BY:
Dianne S.
April 7, 2016
Color still appears brassy when color starts to grow out even though it has been reformulated.
Dianne - We apologize that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to ensure reduced brassiness. Again, we're sorry you were unhappy with your last order and hope to create a color that will better suit your needs.
POSTED BY:
Zelimar S.
April 7, 2016
Good product but...
POSTED BY:
Zelimar S.
April 7, 2016
When I decided to buy your product I expect that my hair color will be similar as the color I choose in your page. But I have the same color that I had before use your product. Really I was hoping that my hair was lighter and redish.
I like the product but i would like that you could give me a recommendation related to wich of your product i have to considered to get the redish tone that I am looking for.
Zelimar- Thank you for contacting us and sharing your feedback. One unique benefit of our service is that we can adjust your personal formulation. We have gone ahead and reached out to you to see how we can best assist you to get your desired color. We want to make sure that we provide you with the best level of service!
POSTED BY:
Debra H.
April 6, 2016
color doesn't last
POSTED BY:
Debra H.
April 6, 2016
I love the color and how it makes my hair soft , but it does nt last. I m disappointed in that. I've been telling all my family and friends about his I love ylthe way it makes my hair feel but not happy with the longevity on the coverage of my roots.
Debra- Thank you for sharing your feedback with us. We apologize that your hair color has not provided the coverage you have been looking for. We have received your feedback and have adjusted your formulation accordingly. You can always let us know whenever you need a color modification to achieve your desired results!
POSTED BY:
Salena K.
April 6, 2016
Color is pretty
POSTED BY:
Salena K.
April 6, 2016
Damaged my hair, when I rinsed the color out, I also got clumps of hair. I will not be buying from this company again!
Salena - We sincerely apologize that you experienced hair loss that could have been caused by our product. We see that we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
Cheri P.
April 6, 2016
Film on Hair
POSTED BY:
Cheri P.
April 6, 2016
It felt like there was a thick film on my hair, which made it look like I hadn't washed it in a long time. I had to wash my hair 4 times to get rid of the heavy oily look. The color was perfect....I just didn't like the feel of my hair afterwards.
Cheri- Thank you for sharing your feedback with us. We’re sorry that hair color left your hair feeling greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp.
POSTED BY:
Bri M.
April 6, 2016
Brightness
POSTED BY:
Bri M.
April 6, 2016
It wasn't as bright this time, but it may be because I didn't use the gloss on the ends, I wish I didn't have to every time
Bri- Thank you for sharing your feedback with us. We see that your colorist has addressed your hair color concerns. You can always request a color modification in your eSalon account at any time! We are always here to help!
POSTED BY:
jaclyn J.
April 6, 2016
Color
POSTED BY:
jaclyn J.
April 6, 2016
Color hasn't been matching what I've asked for. Has been having to much brown and not enough red/burgundy in my last two orders
Jaclyn - We apologize that your last two order did not turn out as you expected. Your colorist will review your comments and photos and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Samantha R.
April 6, 2016
Good colour
POSTED BY:
Samantha R.
April 6, 2016
Kit arrived very quickly. Colour is good but would prefer greater grey coverage and slightly lighter shade of brown.
Samantha - We are so happy to hear that you enjoyed the service and color so far. You'll be happy to know that we are able to adjust for better coverage if necessary. When logged into your account, you may request a modification at any time on your next shipment! We look forward to blending your color for you in the future!
POSTED BY:
Suzanne L.
April 6, 2016
Uneven haircoloring
POSTED BY:
Suzanne L.
April 6, 2016
I followed the directions, and the roots dyed great, but the time suggested was not long enough to dye the rest of my hair evenly
Suzanne - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Melissa A.
April 6, 2016
Not happy
POSTED BY:
Melissa A.
April 6, 2016
1st it gets delivered but I never received it. 2nd I get a new one sent to me, I'm so excited. After following the directions, I can't wait to see the light golden brown hair but to my extreme dissatisfaction there is no hint of light brown or golden. As a matter of fact, my hair looks slightly darker and extra soft from the conditioner.
Melissa- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Krystal D.
April 5, 2016
NOT EVEN CLOSE AGAIN!
POSTED BY:
Krystal D.
April 5, 2016
I put a picture of what my hair looked like after the last coloring and a picture of what I want. if you are not able to do this color please let me know and I will quit wasting my money and go back to getting my dye from sally beauty and supply
Krystal- We apologize that your most recent order did not turn out as you expected. We see that your colorist has reviewed your comments and adjusted the formulation and/or instructions for your hair color order accordingly. Please let us know if we can assist you further.
POSTED BY:
Sunny M.
April 5, 2016
Color bad
POSTED BY:
Sunny M.
April 5, 2016
Looked green not right color needed to be more golden not brown
Sunny - We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. A representative will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
Valorie - We are sorry to hear that your hair became too dry after coloring. We would recommend using a hydrating mask to help lock in moisture as using chemical treatments of any kind on a recurring basis can dry the hair. We think our **[Deeply Invested Nourish Hair Mask] (https://www.esalon.com/products/v/101/deeply-invested-nourishing-hair-mask)** may be the perfect solution!
This intensive conditioning mask is carefully formulated to help repair and renew damaged strands to soft, hydrated, and strong for a revitalized, healthy-looking shine. Try treating strands before coloring to help prep hair for a seamless, even application. Or nourish strands post-color to help seal in your hue with vibrant shine.
POSTED BY:
Karen R.
April 5, 2016
review
POSTED BY:
Karen R.
April 5, 2016
gray coverage is not great; my hairdresser says my hair is dry; color is darker than desired; but no brassiness
Karen- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Rikki H.
April 5, 2016
Close, but......
POSTED BY:
Rikki H.
April 5, 2016
I like it, but still too brown and ash. I'm looking for more of a chocolatey red..... I guess I can't quite describe it.....
Rikki - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous two orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon.
POSTED BY:
Cecile D.
April 5, 2016
Not what I requested.
POSTED BY:
Cecile D.
April 5, 2016
I requested my color to be lighter - more blond and less red. My hair came out just as red and darker, which was not what I asked for.
Cecile - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous three orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon.
POSTED BY:
Suzanne L.
April 5, 2016
Color
POSTED BY:
Suzanne L.
April 5, 2016
It's covering up some of the grey, but I'm noticing more and more of it showing after I color it. And I'm only talking about a week after.
Suzanne- We’re sorry to hear that your hair color did not provide the best gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Connie
April 5, 2016
Very nice color, as I expected.
POSTED BY:
Connie
April 5, 2016
Very nice color, as I expected. However, my gray hair start to show only after two weeks. Maybe I didn't leave it on long enough, but I followed the instruction to leave in on for 30 minutes. Other than that, I like the color and my hair is soft.
Connie - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation of your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Hollis B.
April 5, 2016
Custom Hair Color
POSTED BY:
Hollis B.
April 5, 2016
My hair looks and feels great after completing the color process. Sadly, I find that it doesn't last very long. Within a week the grey around my temples is back.
Hollis - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Margaret J.
April 5, 2016
Love coloring at home but....
POSTED BY:
Margaret J.
April 5, 2016
this formulation still makes my hair have a slight reddish tinge to it....strawberry blonde is pretty, but I don't care for it on me. The convenience and cost savings to do it at home though outweighs this. If there is a way to remedy this one issue, that would be great!
Margaret- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if we can assist you further.
POSTED BY:
Kelly W.
April 5, 2016
Ok but previous red hair still shows through
POSTED BY:
Kelly W.
April 5, 2016
The hair colour was ok, but not great. I was hoping it would fully cover up the previous red/brown hair dye but it hasn't. My hair is more brown than before but still the red shows through. Also I have very thick hair and didn't have enough hair dye to fully colour my hair.
Kelly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
jasmine F.
April 5, 2016
wasn't satisfied
POSTED BY:
jasmine F.
April 5, 2016
I love the packaging and the color stays on a while but for some reaao the blue doesn't show, I don't see blue in my hair I only see black
Jasmine- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Natasha- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Whitney K.
April 5, 2016
Longevity
POSTED BY:
Whitney K.
April 5, 2016
The color is beautiful but the product is not holding up very long at all. After one week I could see grays again and after 2 weeks it looks like I never colored my hair at all. Very disappointed!
Whitney- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Please let us know if we can assist you further.
POSTED BY:
cheryl S.
April 5, 2016
The color is perfect until the 1st shampoo and it lightens up from there.
POSTED BY:
cheryl S.
April 5, 2016
Is this just haircolor that coats the hair? Or why does it fade so fast?
Cheryl - We’re sorry that your color is fading faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a longer-lasting formulation.
POSTED BY:
Paula H.
April 5, 2016
Color is not long lasting
POSTED BY:
Paula H.
April 5, 2016
My color looks good for a couple of washings, but fades out very quickly.
Paula- We apologize that your most recent order did not last as long as you expected it to. We see that your colorist has reviewed your comments and adjusted the formulation and/or instructions for your hair color order accordingly. Please let us know if we can assist you further.
POSTED BY:
LINDA L.
April 5, 2016
Seemed great on day one; but I saw greys popping up all over after a couple days
POSTED BY:
LINDA L.
April 5, 2016
Seemed great for a couple of days; but I saw plenty of greys popping up all over after a couple days, looking as if I missed a bunch of hair, which I know I didn't because you couldn't see them when I first did the color. The scent of doing it myself was a bit overwhelming (an ammonia like smell that burns my nostrils). I think it's tough doing it yourself while being overwhelmed with this strong scent; but I got help from my husband to get it done.
Linda- We’re sorry that you were unhappy with the results of your eSalon hair color. We see that your colorist has reviewed your comments and feedback. Your Hair Color Plan is currently turned off as well. We always suggest applying your hair color in a well ventilated room to help with any overwhelming smell you may experience. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use, such as Ethanolamine. Please let us know if we can assist you further.
POSTED BY:
stacy H.
April 4, 2016
Hair texture changing
POSTED BY:
stacy H.
April 4, 2016
For some reason my hair falls out in great clumps and my hair texture has changed since using this product?? Any one else having these issues. Thinking of going gray!
Stacy- We apologize that you have been experiencing more hair hair loss than normal and the texture of your hair feels different. We want to confirm that our formulation has not changed. A representative of our Color + Care Team has just reached out to you regarding this matter to see how we can better assist you. Again, we are sorry to hear that your experience with eSalon hair color has changed.
POSTED BY:
Marion N.
April 4, 2016
awful color coverage
POSTED BY:
Marion N.
April 4, 2016
Asked for a slightly lighter brown more auburn in color. Received an awful loose product that was extremely runny and did not cover gray after first washing. Had to go out and get root touch up. Not happy.
Marion - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Melissa A.
April 4, 2016
4th formula and still not covering stubborn grays
POSTED BY:
Melissa A.
April 4, 2016
When I started coloring my hair, my grays were short but very noticeable. After 6 months they have grown so long and the color bottle for my "roots" still isn't covering my grays even though I'm running it down the whole strand. How can my hair be that repellent to every formula? Very frustrated.
Melissa- We’re sorry that you were disappointed by the gray coverage. We have reviewed your account and see that we have received your feedback and see that we have reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results.
POSTED BY:
Erika S.
April 4, 2016
Not for everyone
POSTED BY:
Erika S.
April 4, 2016
The color produced a bad allergic reaction to my head.
Erika - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why we recommend performing a skin allergy test 48 hours before each color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for your color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
POSTED BY:
Kristy N.
April 4, 2016
Color doesn't last
POSTED BY:
Kristy N.
April 4, 2016
I really like the color but it doesn't last any longer than store-bought dyes (my gray returns rather quickly). And store-bought dyes cost are 1/3 the price. For this reason, I am canceling my subscription.
Kristy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Ruth R.
April 4, 2016
Hair color
POSTED BY:
Ruth R.
April 4, 2016
I've had this color changed several times and adjusted the leave on time. But it's always still to dark.
Ruth- We’re sorry that you were disappointed by the results of your color application and color adjustments. We have reviewed your account and see that we have received your feedback and see that a representative has reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results.
Kristie - We're sorry that your recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation for your next order for increased golden tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kathy M.
April 4, 2016
Not happy!
POSTED BY:
Kathy M.
April 4, 2016
I just used my first set last night. The ammonia smell was awful. Not happy with the results of the 2 bottles together. Roots are way darker than the ends. Too much contrast. You can actually see the defining line. Won't be ordering again. Its easier and cheaper to go to a beauty supply store and buy the color and developer and mix it myself.
Kathy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Vivian S.
April 4, 2016
Used to Love it...
POSTED BY:
Vivian S.
April 4, 2016
I started using this product a while back and I loved the results. I requested a lighter shade and something must've gone wrong with the formula because the quality changed completely. I am now at the point of cancelling my order. I have looked for a way to do so but I cannot find a way online to cancel my membership.
The color does not cover my grays anymore. After 2 washes it looks like I never colored my roots. As I said, its kind of sad because I loved this product.
Vivi- We’re sorry your recent order didn’t provide the results and coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Margaret R H.
April 4, 2016
Turned my white roots yellowish and I have dark golden brown hair not good
POSTED BY:
Margaret R H.
April 4, 2016
The first hair color you sent me was absolutely perfect on the roots and the hair ever since then it's been a mess sent it back still no refund
Margaret - We apologize that you were unhappy with the results of your most recent application. Upon reviewing your account, we see that we received your return and refunded you. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lisa C.
April 4, 2016
Bad Experience
POSTED BY:
Lisa C.
April 4, 2016
Where do I start? I was happy with speed of service, customization of color and appearance of product I recieved.
My disappointment is far greater.
My problems started with a long, drawn out ordeal: I expected 2, maybe 3 bottles. Instead I got 2 bottles of color and 2 bottles of developer. This confused me until I clearly read instructions multiple times. I was told to mix bottle of color 1 with a bottle of processor and place on roots for 15 minutes. Then mix bottle of color 2 with second bottle of processor and place on remainder of hair for 10 minutes. Go into shower and add rest of bottle 2, massage through hair (root to tip) and leave on for one minute then rinse. Shampoo with packet provided then condition with packet provided.
During coloring, the chemical smell was so bad I had to go outside. The bathroom vent would not get the fumes out fast enough. My eyes watered.
Afterward, my hair felt dry and rough even though I used shampoo & conditioner provided by Esalon.
I liked the color in the end, but the process is too much. I'd rather get the store-bought permanent color with fruit extract that has very low odor and gives my hair great coverage and shine.
Sorry Esalon.com
Lisa - We’re sorry to hear that you were unhappy with the application process of your custom color. Per our Satisfaction Guarantee, we have credited your account in the amount of your purchase. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results.
POSTED BY:
Mary N.
April 4, 2016
Too dark, not enough voilet.
POSTED BY:
Mary N.
April 4, 2016
My hair ended up too dark & not enough violet. The picture I submit on 4/4/16 isn't very accurate. It actually looks straight black. I need it a bit lighter with more violet ASAP as I leave for vacation 4/27/16 to Las Vegas!
Mary- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Janet D.
April 4, 2016
My first experience
POSTED BY:
Janet D.
April 4, 2016
The first the I wash my hair it was so good I was so happy the hair was looking shiny and soft but after the second wash it was so dry and I dont undertand because I was using the shampoo and conditions from you. But I going to try again to see what happen .
Janet- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jacalyn G R.
April 3, 2016
Product is over advertised; not that great
POSTED BY:
Jacalyn G R.
April 3, 2016
Hair color did not turnout as aspected. I did not like the color and the feel of hair while wet; felt like greasy wet hair. There was a greasy residue on hair and in the rinsed water. Please cancel all future orders and close the account. Thank you, although, I'm not satisfied with eSolon products.
Jacalyn - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Leslie R.
April 3, 2016
Not what I bargain for. I want RED NOT BLACKBERRY
POSTED BY:
Leslie R.
April 3, 2016
I sent a picture of my hair color and wrote to them that I wanted a brighter color and I got just the opposite. A dark almost black red. I am so MAD I did scream.
Leslie- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for your last hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Angela O.
April 3, 2016
wierd texture/ oily!
POSTED BY:
Angela O.
April 3, 2016
My hair had a weird texture and felt very greasy..the color otherwise came out ok..i had to wash it 3x and it still didnt style out very well.
Angela - We’re sorry that your custom color had a weird texture and left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
KVilla
April 3, 2016
Did not completely hide the grays
POSTED BY:
KVilla
April 3, 2016
Disappointed that I can still see the grays in the root area.
K - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Suzanne B.
April 3, 2016
Color issues
POSTED BY:
Suzanne B.
April 3, 2016
Color was lighter at roots then the rest of my hair. The bottom color looks great but my roots are so much lighter. Would like a refund or new color sent at not cost. I posted new pictures with what my hair looks like after b we ingredients colored.
Suzanne - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Teresa M.
April 3, 2016
Not happy
POSTED BY:
Teresa M.
April 3, 2016
I am not pleased at all the last two times my order has been sent I put in at roots leave for 25 minutes add to rest of hair. The color is not taking at all. Hope this time it lasts longer than two week. This isn't permanent. I really want to cancel.
Teresa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Chris - While we're glad that you enjoyed the ease of application, we apologize that your color order did not turn out as you expected. We see that your colorist has reviewed your comment and adjusted the formulation and/or instructions for recent color order accordingly. We hope this reformulated shade better suits your needs and we look forward to hearing your feedback soon.
POSTED BY:
tabatha B.
April 2, 2016
i'm not happy with the color,
POSTED BY:
tabatha B.
April 2, 2016
I followed the directions step by step and did not get the result i expected. My roots are the color i wanted my hair to be
Tabatha- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Elizabeth G.
April 2, 2016
Damaging
POSTED BY:
Elizabeth G.
April 2, 2016
Although, this kit comes with stain guard, and stain remover, it took several days for the stains to fade off of my skin. This product left my hair extremely dry. The color that was suggested to me was dark brown. It turned my hair black. Although, it did tone down the red in my hair I don't recommend this product.
Elizabeth- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and see that a representative has reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results.
POSTED BY:
jenn V.
April 1, 2016
Fried my hair.
POSTED BY:
jenn V.
April 1, 2016
This product fried my hair, was hoping it was just because of the initial coloring. After washing for the 2nd time it even feels worse. I have long damaged hair now, very upset
Jenn - We sincerely apologize your hair felt damaged after your color application. We've gone ahead and issued a non-expiring credit for the cost of your hair color to be used towards any non-hair color product of your choosing. Again, we're sorry you weren't 100% satisfied with your coloring experience.
POSTED BY:
sandra L.
April 1, 2016
HAIR COLOUR
POSTED BY:
sandra L.
April 1, 2016
IT TURNED OUT DARK AND NO COPPER OR LIGHTER BITS THROUGH IT
Sandra - We apologize that your color did not include the copper tones you were expecting. Upon reviewing your profile, we see that your colorist received your comments and adjusted your formulation for your next color order for increased copper tones. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback on your reformulation shade.
POSTED BY:
valerie L.
April 1, 2016
Hair colouring
POSTED BY:
valerie L.
April 1, 2016
The issue I have been having with this product is it washes out within a week. Even using your shampoo, conditioner and color stay
Is this a known issue?
Can anything be done when mixing the solution in your factory to make the color more permanent than a week?
Valerie - We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reviewed your comments and adjust your formulation and/or instructions for your current order that recently shipped. We hope this new formulation will provide longer lasting results and look forward to hearing your feedback soon.
Laurie - We’re sorry that the copper tones in your formulation faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a shade that will deliver longer lasting results.
POSTED BY:
Merinda C.
April 1, 2016
Did not cover gray very well.
POSTED BY:
Merinda C.
April 1, 2016
I was not super happy with the color. I tried it because it is supposed to cover gray better, but it did not.
Merinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Anne S.
April 1, 2016
Color doesn't hold
POSTED BY:
Anne S.
April 1, 2016
I used the product excited for the results. Total disappointment to see the coverage on my greys were light and the overall shine I had gotten from other product was missing. I followed the directions exact. Very disappointing. Will give one more try.
Anne - We're sorry to hear that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We hope to work with you to provide a color that will better suit your needs.
POSTED BY:
Susan R.
April 1, 2016
Not so great
POSTED BY:
Susan R.
April 1, 2016
I have been a repeat customer for a couple of years. The last 2 colors - something has not been right. I have had to shampoo my hair immediately after coloring as it felt like something sticky was still in my hair and I had a hard time getting it out. Also my hair is very healthy and during the past 2 months my hair has been very dry and brittle immediately after color and drying for a bout a week. I'm not sure if you have changed your formula but something is different. Not sure if I'm willing to try again.
Susan - We apologize that your February and March custom blended colors felt sticky, dry and brittle after application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for one of the colors and issued a complimentary reformulation for the second. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Dianne H.
April 1, 2016
Not worth the money
POSTED BY:
Dianne H.
April 1, 2016
The first shipment was ok, it honestly didn't cover the grey any better then the box dye from Walmart. But for a few extra bucks it's not bad. Then comes time to reorder. You even have to buy the tiny packet of conditioner. I will not waste my time or money anymore.
Dianne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie S.
March 31, 2016
Poor color
POSTED BY:
Valerie S.
March 31, 2016
My color washed out after two washes. Do not want any more. Thanks
Valerie - We're sorry to hear that your color results faded after two washes. Since you were dissatisfied with your results, a representative has reached out to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that provides the coverage you're looking for.
POSTED BY:
Amber H.
March 31, 2016
Damaged my hair
POSTED BY:
Amber H.
March 31, 2016
I will not be using this product, as it has damaged my hair. My hair has always been healthy but not after using this product.
Amber - We’re sorry that your hair felt damaged after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Vanesa G.
March 31, 2016
Good experience
POSTED BY:
Vanesa G.
March 31, 2016
Good presentation of the product, easy to apply, everything that you need is in the box. Great gray coverage. But the color didn't meet my expectations, will love to try different one next time.
Vanesa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
natasha S.
March 31, 2016
Cant get a cool blonde
POSTED BY:
natasha S.
March 31, 2016
I tried multiple incarnations of the ashy or cool blonde, specified no orange at all multiple times, but unfortunately each colour came out orange. I have had demi-permanent blonde many times from my hair stylist and it was never orange, but their colour is. My stylist cant understand why I cant get an ashy blonde, since it is easy for her. Also, after six weeks the colour hasn't washed out, it is still orangey. I never do permanent colour, but it looks like I may have to bleach this out if its still there in a month. I tried for months, but each tone looked strawberry (orange) instead of cool ashy blonde. Tired of orangey now. I'm guessing they can do more with their dark colours, but it seems their base blonde colour is orange.
Natasha- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Eileen S.
March 31, 2016
a bit dark
POSTED BY:
Eileen S.
March 31, 2016
lasting ok, color still a bit too dark. My grays on the side showed up in less than two weeks, but that is a problem I have all the time.
Eileen- Thank you for sharing your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We hope to get your hair color just right with your future applications.
POSTED BY:
Barb S.
March 31, 2016
Gorgeous color, didn't last
POSTED BY:
Barb S.
March 31, 2016
I colored two weeks ago and the color was realy, truly natural. However, my gray is already poking through. Covering the ugly grays is my reason for coloring.
Barb - While we're glad that you enjoyed the color results, we apologize that you were disappointed by the gray coverage. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a formulation that better suits your needs.
POSTED BY:
erin M.
March 31, 2016
terrible color
POSTED BY:
erin M.
March 31, 2016
My hair came out a terrible color. I will never do color again. I'll stay with natural hair from now on.
Erin - We apologize that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Rose D.
March 31, 2016
Grays come back to quickly
POSTED BY:
Rose D.
March 31, 2016
I have followed all the directions and use color treated shampoo's and conditioners. My hairstylist said that it looks like you may be putting in to much peroxide and that's why my gray is showing up sooner. Can you reformulate this again? I really love the color, but what's the point in paying more money for the same results I can get from a store bought product.
Rose - We’re sorry that your hair color came out differently than expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope your liking your new formulation.
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