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Jill - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Alayna M.
April 20, 2016
No coverage
POSTED BY:
Alayna M.
April 20, 2016
I am a brunette and this product doesn't cover my roots! It turns my roots into a rust red no matter how long I leave it on! The rest of my hair is fine! It only last two weeks so I hardly call permanent dye
Alayna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Maria - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kathy K.
April 19, 2016
to dark
POSTED BY:
Kathy K.
April 19, 2016
The color I got did not look like the color I picked so when I put it on it was way to dark. I had to go and get stuff to take the color out.
Kathy - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kim T.
April 19, 2016
To light
POSTED BY:
Kim T.
April 19, 2016
Color has faded in less than 30 days. Please do not send anymore.
Kim - We apologize that your hair color turned out lighter and faded sooner than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We have also gone ahead and cancelled your Made For You Hair Color Plan (Auto-Delivery). Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tricia L.
April 19, 2016
Great colour - not enough grey coverage
POSTED BY:
Tricia L.
April 19, 2016
Hi. This is my second application and I really love the colour. The only issue is grey coverage. The first application, I followed instructions but it definitely was not long enough. The second time, I left it in a bit longer ( I thought maybe I was over anxious the first time) but there is still a lot of grey that was not covered and after the first wash, there is more grey showing. If we can adjust for that component, I still really love the colour. Thanks!!
Tricia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
Andrea - We're sorry to hear that you were unhappy with the gray coverage of your custom color. We see that you worked with your colorist to craft a reformulated shade designed to provide the coverage you expected. We hope to hear more of your feedback soon!
POSTED BY:
Brandy L.
April 19, 2016
Great color/Really Harsh on the hair
POSTED BY:
Brandy L.
April 19, 2016
The color that developed was a beautiful color, but I've never used hair before this that was so incredibly harsh on my hair. It was instant split end city...:-(
Brandy - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we've issued a store credit to your eSalon account to go towards a renewing hair care product.
POSTED BY:
Jeannene S.
April 19, 2016
roots were pink
POSTED BY:
Jeannene S.
April 19, 2016
After drying and styling my hair, I check the back and there was a light pinkish strip from the roots to the end. Also, my roots were pinkish. What's going on?
Jeannene - We're sorry to hear that your recent application did not provide the coverage you expected and left your roots with a pink tint. We see that you were able to work with your colorist to craft a formulation designed for increased coverage. We hope to hear your feedback on this adjustment soon.
Brittani - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Shari P.
April 19, 2016
My hair color does not last long enough.
POSTED BY:
Shari P.
April 19, 2016
By the 3rd week my color turns brassy and redish. My natural color is a light brown so I am embarrassed by this color. Also gray hair around my face stays gray when I color it. I am now considering going back to the salon to get my hair colored.
Shari - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Robin - Thank you for your feedback! We are happy to hear you love the product. We apologize that your color turned out differently than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
POSTED BY:
Jamie T.
April 19, 2016
Didn't like color
POSTED BY:
Jamie T.
April 19, 2016
Color was way too brassy, I don't like the red hue.
Jamie - We’re sorry that your hair color turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
vicki N.
April 19, 2016
i love the shampoo and conditioner
POSTED BY:
vicki N.
April 19, 2016
my next order needs to be a shade darker. like the product
Vicki - Thanks for your feedback! Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Jennifer W.
April 19, 2016
Good, but not enough!
POSTED BY:
Jennifer W.
April 19, 2016
I like the color, the delivery and the idea of having a custom blend but my hair is waist length and there was not enough of the product to color the ends. I really needed two of each solution.
Jennifer - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
Robin - We apologize that your most recent order turned out much redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for a medium brown, as you requested. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kathy P.
April 18, 2016
Ends
POSTED BY:
Kathy P.
April 18, 2016
The ends of my hair is still too dark. The roots turned out fine, but I need the length of my hair to be the same color. We need to go lighter even if I use it only on the length and ends of my hair.
Kathy - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
cindy S.
April 18, 2016
Hair color
POSTED BY:
cindy S.
April 18, 2016
I loved this product when first started using but now I notice no covering grey as well as it doesn't last long do you have any suggestions I like this color but need to maybe add something to it to keep the greys on the sides of my hair
Cindy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Debbie K.
April 18, 2016
Needed more copper
POSTED BY:
Debbie K.
April 18, 2016
At first the color had a slight copper/red tone that quickly faded. Now after a few weeks there is no red at all. The medium blonde color is still a very good color, but I really wanted the copper/red to last as long as the med. blonde. Thanks
Debbie - We apologize that your copper tones faded quicker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Angela P.
April 18, 2016
Color Didnt Hold
POSTED BY:
Angela P.
April 18, 2016
Liked the packaging and convenience but as for the color, It did not hold well, roots were much lighter than the rest of my hair
Angela - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Jerry L
April 18, 2016
My recent color
POSTED BY:
Jerry L
April 18, 2016
Color has improved but is still turning to "red tinge". It is not just me as people are commenting to me asking about my red hair.
Jerry - We’re sorry that your color has turned out brassier than you've expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
Joan - We’re sorry that your results turned out with an unwanted red shade. Since you've expressed that you were unsatisfied with your color, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Teresa C.
April 18, 2016
totally diappointed
POSTED BY:
Teresa C.
April 18, 2016
I had just colored my hair before receiving my first order. So I finally tried it last night. It was so much work, messy, and now I have stains on my shower walls. Then when I dried my hair, I have a 2 toned head. Major red in my hair. (only buy color that has natural in the name). too dark. Then to top it off, did not cover white stubborn hairs at ears (that is main reason I tried this). Since they shipped me a second one before I could even test the first one. I am stuck with it. Out the cash because I will not use it.
Teresa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Krista R.
April 18, 2016
No better than the brand I buy at the drugstore . . .
POSTED BY:
Krista R.
April 18, 2016
The color wasn't any different than the color I buy at the drugstore. I didn't find any difference in the two products except that my hair did not come out as soft and shiny as when I use the boxed color from the store and that color costs less. I can't say there's anything wrong with the eSalon product, I'm just not as impressed as I thought I'd be. So it's really neither here nor there with this review.
Krista - Thank you for your feedback. We're truly sorry that your custom color did not provide the shine and softness you expected. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
POSTED BY:
Joanne A.
April 18, 2016
Too strong of a chemical smell
POSTED BY:
Joanne A.
April 18, 2016
The smell almost knocked me out. My hair is more brittle than before and the colour is lighter than I expected.
Joanne - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
michelle S.
April 18, 2016
Will not cover grey hairs
POSTED BY:
michelle S.
April 18, 2016
I've tried now 3x to use your product and it still does not successfully cover my grey hairs. I have been told in the past that unfortunately my greys may be color resistant and for this reason I think I will discontinue unless a stronger formula can be provided. Please do not send me another package until this is reviewed.
Michelle - We’re sorry to hear that you're unhappy with your gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you expect.
POSTED BY:
Trish B.
April 18, 2016
Esalon is horrible
POSTED BY:
Trish B.
April 18, 2016
Not only did the dark blonde color turn my light auburn hair the color of dirty dishwater but it did not cover my gray and now my very thick, healthy long hair feels like tacky, sticky straw! If I could give zero stars I would.
Trish - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Suzanne V.
April 18, 2016
A little disapointed!
POSTED BY:
Suzanne V.
April 18, 2016
I received a product back in January and put it on my hair, it was a lovely vibrant colour. I found that it was not as shiny, nor did it stay as well as my salon job. We just applied the new one and my daughter pout it on last night. There is o way that this was the same shade as my last product, or what I ordered. My hair was dark brown. I do not see any red in it at all!
I am not happy with the product this time and will not purchase again unless you make amends and send the same product that I received last time. I would also like explanation as to why the product is different? If your product is not going to be consistent then it will not suit me to purchase.
Please reply to my email address with an answer and resolution for this.
Thank you
Suzanne - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and have reached out to see how we can better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ileana T.
April 17, 2016
I'm not a happy camper!
POSTED BY:
Ileana T.
April 17, 2016
My hair look darker than the color that I had. I went form only dye my root, to dye my hair completely in order to have the same color. Something was not quiet right at the moment to find and match the color. I uploaded and send my pic during the account setting. So, I don't know what really happen. But, I'm not a happy camper. Probably, I will need to give several days and shampoo my hair during the week to see if I obtained the desire color. I really wanted to love the product, but not today!
Ileana - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
anne maire S.
April 16, 2016
Couldn't use it
POSTED BY:
anne maire S.
April 16, 2016
Really gutted ..my colourist was amazing and we chatted and sorted out what would be the best colour for me, was so excited to get my childhood red hair back..I did the patch test and the smell was so strong and it effected my eye for a few hours..so figured out I was possibly allergic, didn't use it. Told my amazing colourist who was so amazing with me, she said sorry to hear that cancelled my colour subscription and even though I asked another question about my match up she never even bothered answering me..nor did I get a refund...really unhappy with that.
Anne Marie - We’re sorry to hear that you were unhappy with the service you received. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy.
POSTED BY:
Lori K.
April 16, 2016
Not red enough.
POSTED BY:
Lori K.
April 16, 2016
I specifically asked for a coppery, auburn red and my result was a medium brown. I do like that my hair is soft and in nice condition after coloring with this product, but for something that's supposed to be tailored for me, the resulting color was definitely not what I asked for.
Lori - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Christina T.
April 16, 2016
Great color just did not last as it faded right away.
POSTED BY:
Christina T.
April 16, 2016
I loved the color but after that I was disappointed as the color faded right away and did not last.
Christina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
june S.
April 16, 2016
Will never use again.
POSTED BY:
june S.
April 16, 2016
Made my hair fall out. I actually have bald areas.
June - We’re truly sorry to hear that you experienced hair loss and an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
POSTED BY:
Unknown
April 16, 2016
Chemical Reaction
POSTED BY:
Unknown
April 16, 2016
Hair color contains too many chemicals. After using it for a couple of month, I discovered that I am having allergic reactions from it. Having to deal with severe skin rashes and need extensive medical treatment. Very disappointed that this product that costs about 3 times as much as the store brands does not compete with them for consumer safety. Should have stayed with Garnie Fructise. That does not contain all the chemicals this one does.
Carmen - We’re truly sorry to hear that you experienced an allergic reaction that uld haveco been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Kathleen G.
April 16, 2016
Horrible
POSTED BY:
Kathleen G.
April 16, 2016
Made my hair red and brassy when I specific.y said that I wanted to get rid of any red and golden strands.
Kathleen - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lila V.
April 16, 2016
A little darker than I like
POSTED BY:
Lila V.
April 16, 2016
I want to discontinue getting this product. I don't like the color or the way my hair feels afterwards.
Lila - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
ESTHER S.
April 15, 2016
not happy
POSTED BY:
ESTHER S.
April 15, 2016
It was too red.I've asked for medium brown with burgundy touch.
Esther - We apologize that you were unhappy with your latest hair color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
carolyn W.
April 15, 2016
Nice color, but.....
POSTED BY:
carolyn W.
April 15, 2016
Although I followed the directions exactly as written, the color did NOT cover the gray. I wrote into eSalon and did not get any feedback.
Carolyn - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suits your needs.
POSTED BY:
mercedes G.
April 15, 2016
WRONG HAIR COLOR
POSTED BY:
mercedes G.
April 15, 2016
I HAD ASKED FOR MY COLOR TO GO LIGHTER AND APPARENTLY THAT WAS NOT DONE NOW I HAVE 3 DIFFERENT SHADES OF COLOR IN MY HAIR. VERY UNHAPPY FIRST THE DELIVERY IS MESSED UP AND NOW THE SHADE ITSELF.
Mercedes - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Deb - We are so sorry to hear that you have not received your hair color order. We have contacted you and sent you a replacement package to the address you have given us. We hope you enjoy the color!
POSTED BY:
Brenda R.
April 15, 2016
Faded
POSTED BY:
Brenda R.
April 15, 2016
I love it..but it seemed to fade quicker than expected... Why???
Brenda - While we're glad that you're enjoying your color, we're sorry that your results are fading faster than you expected. A member of our Color + Care Team has reached out to you via email to discuss your upcoming hair color order to ensure this application will provide longer lasting results to better suits your needs.
POSTED BY:
Faun W.
April 15, 2016
Color is not lasting as long as it should
POSTED BY:
Faun W.
April 15, 2016
My hair color only lasted three and a half weeks. It used to last longer. Im thinking that maybe I got a bad mix this time . I know they make each one up individually but maybe mine got some bad stuff in it. Or not enough of something that it needed to make it last. Im not very happy...
Faun - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Misty A.
April 15, 2016
Same results as before
POSTED BY:
Misty A.
April 15, 2016
I specifically asked for a lighter, brighter shade of red. I got a copper, almost burgundy. What I was doing before was cheaper and got the same results. Plus, trying to do roots only first on very short hair is almost impossible. I'm very disappointed and want my money back so I can get the correct color I want from Sally's!
Misty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Debs W.
April 15, 2016
Hair colour
POSTED BY:
Debs W.
April 15, 2016
Hi
This time the dye left a horrible think gloopy substance on my hair and it needed lots of washing out. It was very distressing as I thought it wouldn't come out! It's also very dark but again the grey is distinctly lighter.
We’re sorry that your hair had a gloopy substance after your color application and it turned out too dark. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and added a credit to your account, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your recent experience.
POSTED BY:
Pia T.
April 15, 2016
Nice color but did not last long
POSTED BY:
Pia T.
April 15, 2016
The color was nice but did not last very long. I color my hair to cover my gray hair. First initial color looks great but then after a week and a half my gray hair is back. Also the color fades quickly.
Pia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Linda T.
April 15, 2016
Very rich color
POSTED BY:
Linda T.
April 15, 2016
Ample amount of coloring in the bottle but just doesn't last as long as I would like.
Linda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jaqueline O.
April 15, 2016
Not worth the money for a home treatment.
POSTED BY:
Jaqueline O.
April 15, 2016
This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment.
Jaqueline - We’re sorry to hear that you were unhappy with our pricing. Since you indicated that you were unhappy with our service, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Yusaleth L.
April 15, 2016
Not worth the price for a home treatment.
POSTED BY:
Yusaleth L.
April 15, 2016
This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment.
Yusaleth - We apologize for any confusion regarding our service. As indicated on our website, we currently offer new clients an exclusive 50% off their first order when they sign up for our Hair Color Plan. Note that this 50% off discount only applies towards the first order. Thereafter, when you're enrolled in our Hair Color Plan, you still save 20% off our full price. Regarding the hair color amount, we included a complimentary 2nd bottle for the ends of your hair to ensure your first application was seamless. This information was included on the tag on the 2nd bottle and was also mentioned in your Personalized Instructions. If one wishes to add a 2nd bottle to future orders, they can purchase it on a case-by-case basis when necessary. Again, we're sorry for any miscommunication and hope this information clarifies our service.
Kay - We’re sorry that your recent formulation was brassier than you expected and didn't provide the gray coverage you desired. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. We look forward to working with you to create your reformulation and hope to create a color that will better suit your needs.
POSTED BY:
Sara R.
April 15, 2016
Fading
POSTED BY:
Sara R.
April 15, 2016
I've used this custom color before, but it wasn't quite right this time. Too much gold, not dark enough. Color seems to be fading as well...
Sara - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Heather C.
April 14, 2016
SO incredibly disappointed.
POSTED BY:
Heather C.
April 14, 2016
I wanted to be enthusiastic about this product. Even mentioned it to strangers and to my social media followers. Unfortunately, this dye was not what I expected.
I followed the directions exactly. I made sure I had everything perfect just so I could write this amazing review about how this dye would keep me out of the salon. The dye was off the begin with. The texture was odd, the smell was so overwhelming it made my eyes water.
Upon time to wash out. I watched every bit of color go down the drain. What I was left with was the color I had wished for, if it had been washed out with dish soap for 6 weeks. It was weak to say the least, and uneven, though I followed the root to tip instructions.
Where it gets worse. I took an unmixed portion to my stylist, who is also an instructor. I had expressed prior I would be doing this with her approval because she knows I like to play with my own color.
She did a strand test and was in agreement. The dye to her was of poor quality. I could have achieve more with drugstore dye.
I am not sure if this company is going through trial and error, or if they're attempting to fool the uneducated. But I will be following the steps to achieve a refund please. Especially now that it will cost me more money to fix.
Heather - We’re sorry to hear that you were unhappy with your hair color and eSalon experience. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Heather B.
April 14, 2016
Not even close to what I wanted
POSTED BY:
Heather B.
April 14, 2016
You do the survey and answer their questions. You choose your original color, your dyed color, and what you would like. Then someone that doesn't know you decides that the color YOU chose for YOU isn't right, and then they send you what they think you should have. And like a dummy I used it just to find that it is entirely too dark for me and now I am a fair skinned, blue eyed person with dark brown(almost black) hair. Not impressed and will go back to buying store bought dye and getting the colors that I want.
Heather - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Diana - We’re sorry that your hair color faded quicker than expected, and that your hair felt stiff after your application. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Patti B.
April 14, 2016
It was ok
POSTED BY:
Patti B.
April 14, 2016
This time my hair did not take. So am not to happy with results. My grey is already showing. (I use color treated products). My hair is very fine and not that thick. Not sure that I will want to use your product again.
Patti - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to continue helping you find hair perfection.
POSTED BY:
Swa S.
April 14, 2016
Grey hair
POSTED BY:
Swa S.
April 14, 2016
I've noticed as my hair becomes more grey that the color isn't staying covered as well.
Swa - We’re sorry that you were unhappy with the results of your recent orders. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
POSTED BY:
Susan H.
April 14, 2016
Recent orders harsh on hair
POSTED BY:
Susan H.
April 14, 2016
The last 2 products have left the back of my hair tangled and clumpy after using the dye. I'm not sure if something changed in the formula? It is like this through a couple of shampoos and then my hair is normal again.
Susan - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Yesenia V.
April 14, 2016
Love the color
POSTED BY:
Yesenia V.
April 14, 2016
Love the color but don't like that it don't last after a week and 1/2 you can see the gray again!
Yesenia - While we're happy that you're enjoying your color results, we're sorry that it's not providing the gray coverage you're expecting. We see that you've recently worked with your colorist to adjust your formulation for increased coverage. We hope to hear your feedback on this new shade soon!
POSTED BY:
Tiffany A.
April 14, 2016
Wasn't happy with my color this time it took on a brassy color
POSTED BY:
Tiffany A.
April 14, 2016
Was not satisfied for the first time with my color it took on a brassy color and was dull didn't have shine like the previous order.
Tiffany - We apologize that your hair color turned brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Charlotte C.
April 14, 2016
Not Enough Option for Asian Hair
POSTED BY:
Charlotte C.
April 14, 2016
The color they matched for me was black. In my desired color range, I wanted to have light to medium brown, and they sent me black, really black, not a natural looking black.
Charlotte - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Rhonda T.
April 14, 2016
Didn't cover my gray
POSTED BY:
Rhonda T.
April 14, 2016
Was very disappointed because this didn't cover my gray. Even the store haircolor covers it at first, but this showed my gray right after.
Rhonda - We apologize that your hair color did not cover your grays. Upon reviewing your profile, we see that a member of our Color + Care Team has already credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Your colorist will review your comments and make adjustments for increased coverage to your next color order. Again, we're sorry that you were disappointed with your results. We look forward to crafting your reformulation.
Rhonda - We’re sorry that your recent formulation turned out with more red tones than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
DONNA J.
April 14, 2016
Dissapointed
POSTED BY:
DONNA J.
April 14, 2016
Not the color I was hoping for. My hair seems to have no shine, just dull even color
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lindsay M.
April 13, 2016
Not right color
POSTED BY:
Lindsay M.
April 13, 2016
The colors barely showed up in my hair. Very disappointed
Lindsay - We’re sorry that you were disappointed with the results of your recent orders. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. We look forward to creating your next hair color order and hope to provide you with a color that will better suit your needs.
POSTED BY:
Anita T.
April 13, 2016
Custom Hair Color
POSTED BY:
Anita T.
April 13, 2016
This product was sent to correct a mistake that happened, after following the instructions. my roots were still hot, but not as bad as it was before the color. I don't feel as though I should have to pay for the last bottle you sent me, you were trying to correct my HOT ROOTS.
Anita - We apologize that the results of your previous order left you with hot roots. We've reviewed your profile and see that your most recent order formulated to counteract the hot roots was complimentary, in accordance with our Satisfaction Guarantee. We hope this information is helpful.
POSTED BY:
Andrea O.
April 13, 2016
Did not like this product
POSTED BY:
Andrea O.
April 13, 2016
I was very disappointed in the product. Firstly the color was terrible. I had chosen the lightest blond which was the color of my hair and what I ended up with was a 'muddy' blond. Hopefully it will fade after a few washings. I felt the entire color procedure was too difficult. I had been using Loreal Mousse color which is very easy to use compared to this product. I'm sorry this product is just not for me, please cancel the next order I do not want to use this product again.
Andrea - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Amy C.
April 13, 2016
Couldn't wash it out
POSTED BY:
Amy C.
April 13, 2016
The color turned out good, but It was very sticky and it took 3 washes to get all of it out.
Amy - Thank you for your feedback. We apologize for the disappointing experience you had with rinsing your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kathleen R.
April 13, 2016
Fading color
POSTED BY:
Kathleen R.
April 13, 2016
It hasn't been 2 weeks and the color is fading already on my roots. You did a color and time adjustment. I followed precisely. Was pleased how it turned out. But very disappointed in this fading so soon.
Please discontinue my participation
Thank you,
Kathy
Kathleen- We apologize that your color adjustment did not provide the lasting coverage you were looking for. A representative of our Color + Care Team has reached out to you regarding your hair color and account needs. Again, we apologize that your color modification was disappointing.
POSTED BY:
Kathryn D.
April 13, 2016
Dark
POSTED BY:
Kathryn D.
April 13, 2016
I was expecting a lightest blonde with a little pearl. What I got was medium blonde shade. I was hoping it would have been lighter.
Kathryn - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
LaRay P.
April 13, 2016
color didnt last
POSTED BY:
LaRay P.
April 13, 2016
disappointed in length of time color lasted no longer than what box color does about 3 weeks gray color game through faster
LaRay - We’re sorry that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we've credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can deliver your desired results.
POSTED BY:
Marilyn G.
April 13, 2016
Too Brassy
POSTED BY:
Marilyn G.
April 13, 2016
This color I have found to be too brassy. I would prefer a slightly darker and cooler color.
Marilyn - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
lynn L.
April 13, 2016
custon hair color
POSTED BY:
lynn L.
April 13, 2016
I wanted a color a bit lighter than before to hide the increasing gray. I am not convinced it was light enough. I think I need to get a couple of other opinions.
Lynn - We're sorry to hear that your formulation was not as light as you expected. We see that you've recently worked with your colorist to craft a new formulation designed to meet your desired shade. We hope to hear your feedback on this new shade soon!
POSTED BY:
Honey S.
April 13, 2016
The messiest colouring product I have EVER used!
POSTED BY:
Honey S.
April 13, 2016
The formula was runny and dripped on me the entire time. My shower was a disaster zone once I had rinsed out the product from my hair. The process is simple so I know that I didn't mess that part up. I don't know if there was an issue with the formula or something, but I will never use this product again.
I still have the towel on my head as I write this review so I am not even certain of the colour at this point but I am so disappointed with the formula and the application that I had to share my review as soon as possible.
Your immensely disappointed Canadian customer,
Honey Sneep
Honey - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to hear the feedback on your coloring results soon.
Caroline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Lissette - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for.
POSTED BY:
Ann R.
April 12, 2016
Not too happy!
POSTED BY:
Ann R.
April 12, 2016
Still feel the one recently received last week had a greenish tone to it when applied..
Also last colour treatment faded very quicky and left me looking almost grey by the 5 weeks.
Ann - We’re sorry to hear that the results of your recent formulation had a green tone to it. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stacey M.
April 12, 2016
Too dark
POSTED BY:
Stacey M.
April 12, 2016
The color turned dark grey on roots and green on my ends freaked me out rinced out after 10 minutes, the color was a dark blonde NOT lightest blonde. Ive never had that happen with store bought color ever! I will not trust my hair to you again!
Stacey - We’re sorry that your hair color did not meet your expectations and was much darker than you anticipated. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Amy P.
April 12, 2016
Too dark!
POSTED BY:
Amy P.
April 12, 2016
I was pleased with the initial all over color results, but the root refresher is too dark. I followed the instructions exactly for two separate root applications 5 weeks apart & received the same results, a very noticeable difference in color. It looks as if I have really dark roots growing out. I have messaged esalon with my concerns. I'll give them one more shot if the formula is changed & then I'm done. At this time I wouldn't be comfortable recommending esalon to anyone.
Amy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
POSTED BY:
Ginger B.
April 12, 2016
My Last & 1st initial use
POSTED BY:
Ginger B.
April 12, 2016
I was satisfied with it overall. It took out the blonde highlights but didn't cover my gray well at all.
Ginger - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
POSTED BY:
Kimbra I.
April 12, 2016
It's not what I expected.
POSTED BY:
Kimbra I.
April 12, 2016
I colored my hair Sunday and washed it today. It's so red/brassy and I didn't get very good coverage this time. I was going to re-wet my hair and use the tinted love but I didn't have enough time this morning. I have used eSalon quite a few times now and very disappointed this time.
Kimbra - We apologize that your hair color didn't cover your grays and turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide results better suited to your needs. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and look forward to your crafting your custom reformulation.
POSTED BY:
Sherry M.
April 12, 2016
Gray coverage
POSTED BY:
Sherry M.
April 12, 2016
The color was darker than I expected it to be. It's much darker than the example. And almost immediately I could see my gray showing through. This is really the only reason I chose to color. I loved my hair color, but not the gray.
Sherry - We’re sorry that you were unsatisfied with the gray coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jan D.
April 12, 2016
Very easy to apply
POSTED BY:
Jan D.
April 12, 2016
Finding it a little too dark and too much red, it almost has a green tinge to it!!!
Jan - We’re sorry to hear that the results of your most recent formulation was too dark, red and had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to better suit your needs. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
Dawn R.
April 12, 2016
Not really what I wanted
POSTED BY:
Dawn R.
April 12, 2016
Didn't cover my grey as well. I wanted a lighter color
Dawn - We're sorry to hear that the color didn't cover your gray. You'll be happy to know that we can adjust for better coverage. We are also happy to note that your second order was adjusted lighter per your request. We look forward to delighting you in the future!
POSTED BY:
Danielle D.
April 12, 2016
Good product.
POSTED BY:
Danielle D.
April 12, 2016
Overall the product is good. The color did not turn out as light as expected & it's not as user friendly to adjust as it was to get new
Danielle - We’re sorry that you were unhappy with the results of your order. We're always looking to improve our service and products as we truly value everything our clients say and we will take your comments into consideration. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs.
POSTED BY:
Jan S.
April 12, 2016
Gray hair still gray
POSTED BY:
Jan S.
April 12, 2016
The color mix is perfect. The problem is even though I left it on my gray/white roots 5 minutes longer, there was no color change at all.
Jan - We’re sorry to hear that you were dissatisfied with the gray coverage results of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jane F.
April 11, 2016
Gray coverage and color just ok The undertones are still redish and I want blond
POSTED BY:
Jane F.
April 11, 2016
The undertones are still redish and I want blond. The gray coverage is not holding.
Jane - We’re sorry that your color hasn't provided the coverage you've expected and is still too red. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Raul A.
April 11, 2016
Was ok
POSTED BY:
Raul A.
April 11, 2016
Color didn't last long.. it was more black than purplish then started to turn red as it faded
Raul - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
MARTINA P.
April 11, 2016
Bad hair color for me
POSTED BY:
MARTINA P.
April 11, 2016
I was expecting an auburn red and got an auburn brown. The color was way to dark for me.
Martina - We’re sorry that your hair color came out darker than you expected. We've reviewed your account and see that your colorist received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to deliver results to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Angela S.
April 11, 2016
Did not cover gray
POSTED BY:
Angela S.
April 11, 2016
The root color was too dark and the golden color was not different enough. I can count the gray hair on my head and can count every one of them just after coloring. The color did not color my gray even though I started with those when applying color and left the color on for a few more min than instructed.
Angela - We apologize that you were unhappy with the gray coverage of your hair color formulation. We've reached out to you to see how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were disappointed and hope to hear from you soon.
POSTED BY:
Camille G.
April 11, 2016
Disappointed
POSTED BY:
Camille G.
April 11, 2016
I dont know what happened but my color was a little too light this time. I did my roots as always and they came out a little transparent- a little golden instead of medium brown.
Camille - We’re sorry that your color was too light. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
DeeDee G.
April 11, 2016
Red!
POSTED BY:
DeeDee G.
April 11, 2016
The last 2 times I've colored it didn't tone down the red that emerges. The first time I colored, I was so excited, the color was perfect. So, not sure what happend the last 2???
DeeDee - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Peggy H.
April 11, 2016
Can't get the Color Right
POSTED BY:
Peggy H.
April 11, 2016
This is the fifth time now that I have worked with your stylists to adjust the color and again, it's just not right. Although I'm told that it's now the lightest medium blonde, it still comes out too dark. Only begins to lighten a bit after about 4-5 washes.
Peggy - We're sorry to hear that your hair color orders turned out darker than you expected. We see that you've recently worked with your colorist to craft a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon!
POSTED BY:
Jaime B.
April 11, 2016
Will try a different color next time
POSTED BY:
Jaime B.
April 11, 2016
Not sure if it this specific color or maybe i should got darker, but my grey wasnt fully covered at roots...
Jamie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Vanessa O.
April 10, 2016
Damaged Hair
POSTED BY:
Vanessa O.
April 10, 2016
I was very unhappy with the results and quality of this product. I had decent expectations, nothing too high, but nothing prepared me for how damaged my hair would be from this product. I wanted to cry, I lost so much hair and had to have 3-4 inches cut off after. Split ends all over my hair. After cutting so much, I still have damaged hair, it will be years before it goes back to normal. First, the process and product is messy, got everywhere. The color did not take, I followed instructions to the "t". I almost passed out from the fumes and chemicals on my head, absolutely toxic. And I was in a completely ventilated space. Worst of all it damaged my hair and no matter the color that cannot be changed.
I have no idea as I have colored my hair for years but never experienced a product that damaged my hair like this. I have used bleach on my hair in the past and even bleach didn't damage my hair like this. I cannot recommend its use and see all of these positive reviews and am somewhat confused...wonder if it went bad or if the mix was wrong.
Vanessa - We are sorry to hear about your eSalon experience! It sounds as though the product was over-processed on your hair significantly, which lead to the damage. To remedy this, we'd suggest a hydrating mask to help restore the hair in the meantime. Most of the time, if the product is too drying the concentrated color has been applied throughout the hair, which is not recommended. We apologize again for any inconvenience!
POSTED BY:
Kristi V.
April 10, 2016
It burns my head x
POSTED BY:
Kristi V.
April 10, 2016
Please cancel all shipments and orders. This is my second request.
Kristi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We've reviewed your profile and see that a representative has already refunded you for your orders. Again, we apologize that you experienced an allergic reaction.
POSTED BY:
Karen S.
April 10, 2016
Not Happy
POSTED BY:
Karen S.
April 10, 2016
More Burgundy than Red..
Sent emails, and asked for autoshio tobe turned off. Asked for refund but was told too late
Karen - We're sorry that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that one of our representatives has already processed a refund for the hair color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
LISA M.
April 10, 2016
IT WAS OK........
POSTED BY:
LISA M.
April 10, 2016
IT WAS WAY TOO RED FOR MY TASTE. IT DID NOT COVER GRAY AS EXPECTED. VERY DISAPPOINTED AND DO NOT WANT ANY MORE SHIPMENTS. WILL REFUSE/RETURN SHIPMENT THAT WAS AUTOMATICALLY SENT.
Lisa - We apologize that you were disappointed by the red hues and gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Barbara Jean B.
April 10, 2016
Good coverage but...
POSTED BY:
Barbara Jean B.
April 10, 2016
The color is great however I have to wash my hair immediately 2 to 3 times for it to not be sticky.
Barbara Jean - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Niki - We’re sorry that you were not fully satisfied with your hair color results. A member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
carla G.
April 10, 2016
was a bit browner then wanted
POSTED BY:
carla G.
April 10, 2016
it was a bit browner then what i wanted... I would like something a bit more red
Carla - We've received your request for increased red tones and can confirm that your colorist has reviewed your comments and adjusted your color accordingly. We look forward to hearing your feedback on your new formulation.
POSTED BY:
Gessica H.
April 10, 2016
not the color i expected
POSTED BY:
Gessica H.
April 10, 2016
i wish it was more purple/red than brown, but good product
Gessica - We’re sorry to hear that your color did not have enough purple/red tones. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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