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The color experience was great-it was easy to apply, fast, and left my hair silky, soft, and shiny. However, my custom color did nothing for my hair. It did not look as if I had colored my hair at all;it left maybe a hint of gold that no one but me noticed. Even my family who knew that I was coloring my hair asked what happened to the color because it looked the same after I dried my hair. Also, there was no gray coverage-I have minimal gray...just the odd ones here and there around my temple or popping up in random spots (guess that is what happens right when you turn 40!), but the color didn't hide them at all, which was disappointing and the main reason that I was coloring my hair for the first time in over a year! Oh well...love the product itself, but the color just wasn't for me. I will try again and see if I can get a better match...if not, then I gave it a try!
Stephanie - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jael F.
May 17, 2016
My hair is green
POSTED BY:
Jael F.
May 17, 2016
I did everything on the directions. it didn't work. I have to now go to he hair stylist to fix
Jael - We’re sorry to hear that the results of your most formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. A representative will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
Angela - We are sorry to hear that your hair color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
MM E.
May 17, 2016
Roots way too brassy
POSTED BY:
MM E.
May 17, 2016
My overall hair color is OK, but my roots are so brassy that my hair looks obviously and cheaply colored, and I already need to recolor to address my roots, even the day after I used your color. If my next shipment doesn't get it right (second color adjustment), I will go back to store-bought color because it's less expensive and more effective.
MM E - We are sorry to hear that your roots appeared brassy. Upon reviewing your account, we see that your colorist created a complimentary reformulation for you based on your feedback and that you enjoyed the results! We hope to continue helping you achieve hair perfection!
POSTED BY:
phyllis Z.
May 17, 2016
Different color
POSTED BY:
phyllis Z.
May 17, 2016
You sent me hair color for light blonde which is what the computer that determined my haircolor. I . My hair turned light brown. Not happy about this at all. I thought your mixologist was not great. I'm expected better than this. Would be great if it was the right color. Now my hair is darker.
Phyllis - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Roberta C.
May 17, 2016
Demi permanent darkest brown
POSTED BY:
Roberta C.
May 17, 2016
The color was not particularly nice and unfortunately the hair color made my hair fall out. I think it was too harsh
Roberta - We’re truly sorry to hear that you were unhappy with the color result and experienced hair loss. In rare cases, one can develop sensitivity or allergies to hair color over time. It is also possible for previously bleached hair to become more stressed with added color. If you feel that your hair loss may be a result of an allergy, we recommend following up with your physician. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Randi L.
May 17, 2016
Awful product
POSTED BY:
Randi L.
May 17, 2016
I personally think they put something in the product to dry your hair out so you'll be fooled into buying their other products. Scam.
Randi - We're sorry to hear that the product dried out your hair. We are happy to see that we have issued a refund to you for the product per our 100% satisfaction guarantee. If you have any questions, please feel free to contact us at our help desk at any time.
POSTED BY:
Beth H.
May 17, 2016
Custom Hair color review
POSTED BY:
Beth H.
May 17, 2016
I loved the colour. Even with the length of time it is not covering my white hair.
Beth - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
Roxanna- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color faded faster than you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
Kristina - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Tamara C.
May 16, 2016
Awful Product!!!
POSTED BY:
Tamara C.
May 16, 2016
I have colored my hair for more than 25 years and have used various products. I have never had a product dry my hair out like eSalon's product did. My hair literally felt like straw and the color faded to a nasty brassy color within a week. I had to go pay a hair stylist $120 to fix the damage done to my hair by this product. I would give this product -5 stars if I could. Unfortunately, in order to leave this review, I had to select one star. If you are thinking about buying this product, spend some time looking for real reviews. The ones posted are obviously posted by the company because this product is awful!
Tamara - We’re sorry that your hair felt straw-like and brassy after your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
lorraine Gutierrez G.
May 16, 2016
Not Happy
POSTED BY:
lorraine Gutierrez G.
May 16, 2016
My grays are not covered I wish I could send a picture to show you how unhappy I am. I followed the instructions on my touch up just like I did the first time which promoted me to order for my touch up I'm just nor satisfied and I don't like to see my not fully gray covered unhealthy hair right now
Lorraine - We apologize that you were unsatisfied with your results. We see that you spoke with your colorist who made customized adjustments to your formula. Upon reviewing your results, we're glad we were able to achieve the coverage and color you were looking for!
POSTED BY:
Crystal M.
May 15, 2016
Too dark and turned hair green.
POSTED BY:
Crystal M.
May 15, 2016
I am very unhappy with this product but the conditioner was great
Crystal- We’re sorry to hear that the results of your most recent formulation was too dark and had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
Michelle S.
May 15, 2016
Hair color
POSTED BY:
Michelle S.
May 15, 2016
I asked for a lighter color,the color that it turned out was not light brown,it is to dark for what I wanted.I will try the other products I ordered but I think I have to go now to the salon and get the color I wanted I will rate my other products to see if I will order again thanks,for cutting u should pay for my salon visit.
Michelle- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Leslie B.
May 15, 2016
didn't like at all
POSTED BY:
Leslie B.
May 15, 2016
The color was way too dark. And not what I was expecting.
Leslie- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Maria P.
May 15, 2016
Cancel order
POSTED BY:
Maria P.
May 15, 2016
Sorry my roots came out ok, but when ran through rest of hair my hair has a blue green tint...now have to go to a professional for a toner.I've been coloring my own hair for 20 years and never had a problem... please cancel order...
Maria- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Brenda C.
May 15, 2016
Expected more
POSTED BY:
Brenda C.
May 15, 2016
I purchased this product trying to find something to cover my grey. This product did the same as others and just covered it up for the 1st wash or two and then that was it. I expected more from the priduct.
Brenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Hannah A.
May 15, 2016
Pretty much my same color
POSTED BY:
Hannah A.
May 15, 2016
I sent in two pics and a pretty clear description of what I wanted (brighter and warmer/redder), but the the color I got is barely different from my natural color. If anything, it's a little browner, not redder. The color is good quality and not damaging, but the shade wasn't what I was looking for.
Hannah - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Anita M.
May 14, 2016
4th adjustment to my hair color, still not right!
POSTED BY:
Anita M.
May 14, 2016
From too dark to too light, to too dark again... no happy medium!
Anita - We apologize that your color has turned out differently than you've expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
illona M.
May 14, 2016
Not light enough
POSTED BY:
illona M.
May 14, 2016
Not light enough .... comes out yellowish instead of light blonde.
Illona - We are sorry to hear that your hair color turned out darker and warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kari H.
May 14, 2016
Not for me
POSTED BY:
Kari H.
May 14, 2016
My hair has become very dry from the hair color treatment. I'm cutting my hair and going back to my hairdresser for color and a deep moisturizing and conditioning treatment.. The color isn't what I described to them, it is darker and hardly any red.
Kari- We’re sorry that your color formulation came out darker than you were expecting and did not enough red. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Deborah J.
May 14, 2016
Wrong color, Brassy!!
POSTED BY:
Deborah J.
May 14, 2016
It was dark red instead of a light/med Auburn & very brassy, didn't cover the little white/gray I have or my roots, in fact it made them darker. & YES, I followed the correct steps & times.
Deborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Peggy E.
May 14, 2016
Not what it used to be
POSTED BY:
Peggy E.
May 14, 2016
When I first started using this hair color, I was thrilled with the product. It was a 2 step process then and worked better than any color I'd ever used. Step 2 was a wonderful serum-like liquid that made my hair soft and glossy. The gray was covered for 8 weeks. Without notice, the step 2 glosser was no longer included with the hair color but available if you paid extra for it. Also, unfortunately, my gray didn't stay covered for any more than 3 weeks. Very disappointing
Peggy - Thank you for sharing your feedback with us. We apologize for the confusion caused by the gloss bottles, you are still fully able to order the additional second bottle if you feel that your ends are looking drab. For the root coverage, your hair may now be growing faster or, as your hair continues to turn gray, may be becoming more resistant to color. eSalon is prepared to adjust for these types of changes if they need to be made. Changes to your orders can be requested when you place an order, send and email, or give us a call.
POSTED BY:
Amy R.
May 14, 2016
uneven coloring
POSTED BY:
Amy R.
May 14, 2016
In my order I told them that my hair was resistant to color so I assumed that they took that into consideration when making my formula and instructions. I followed the instructions completely and the only part of my hair that came out colored was the roots. Very disappointed.
Amy - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
POSTED BY:
Christie E.
May 14, 2016
Didn't cover grey
POSTED BY:
Christie E.
May 14, 2016
I like the overall colour, though I was hoping for a touch lighter. It mostly neutralized the red tones from the previous blend. I was a bit disappointed that I could still clearly see the grey strands, particularly by my ears.
Christie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
POSTED BY:
Casey T.
May 13, 2016
Just OK
POSTED BY:
Casey T.
May 13, 2016
I did not see any better results out of this hair dye then the store box dye. Color did not last 2weeks.
Casey - We are sorry to hear you did not see the results you were looking for. Upon reviewing your account, we see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund for the cost of your color and notified your colorist to make adjustments if you try our service in the future. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Melissa W.
May 13, 2016
Lacked gray coverage
POSTED BY:
Melissa W.
May 13, 2016
I liked the color but the gray coverage wasn't enough. Also the smell is horrible and the root treatment burned my scalp.
Melissa - We apologize that you were disappointed by the gray coverage, smell and burning sensation of your hair color order. We're always looking to improve our service and products, and truly value everything our clients say. To minimize the risk of an allergic reaction, we strongly recommend always performing a skin allergy test. It is possible for a sensitivity to hair color to develop over time.
Michele - We’re sorry that your silver hair reappeared sooner than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Malinda M.
May 13, 2016
It didn't take.
POSTED BY:
Malinda M.
May 13, 2016
I went to a hair dresser to fix my hair. Your color messed up my hair.
Malinda - Thank you for your feedback. We apologize for the disappointing experience you had with your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and truly value everything our clients say.
POSTED BY:
TC M.
May 13, 2016
Horrible to use
POSTED BY:
TC M.
May 13, 2016
The product was so runny it dripped everywhere. This was by far the most difficult product to use. I am not going to use this ever again.
TC - We’re sorry that you were disappointed with your eSalon color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Linnea - We are sorry to hear that the color didn't cover your gray as expected. You'll be happy to know that gray coverage is something eSalon can adjust fairly easily. Simply let us know on your next order that you'd like to make adjustments to your coverage. We look forward to delighting you in the future.
POSTED BY:
Marsha W.
May 13, 2016
Makes your hair feel dry and unappealing
POSTED BY:
Marsha W.
May 13, 2016
Feels really gross after final rinse. Feels like you need a whole bottle of conditioner to get it back to normal-Plus the color comes out darker than expected
Marsha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. We're always looking to improve our service and products, and truly value everything our clients say. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Theresa G.
May 13, 2016
Color didn't last
POSTED BY:
Theresa G.
May 13, 2016
Color war great at first, but did not completely cover grays. Color has lightened, it's only been about two weeks and already need a touch up. This product is not worth 20.00. I paid half that at the beginning but will not be reordering will just go back to Walmart.
Theresa - We apologize that you did not receive the gray coverage you were looking for in your first order. We see that when you shared your feedback with us, your colorist made adjustments to your custom formula and we added a non-expiring free order credit to your account, per our Satisfaction Guarantee. We hope that you allow us the opportunity to deliver better tailored results for you in the future.
POSTED BY:
Lauren H.
May 13, 2016
Not my favorite...yet.
POSTED BY:
Lauren H.
May 13, 2016
I liked seeing the breakdown of the color I got. I liked how it was so personalized. I love the concept of it.
I think this color faded quicker than usual, my hair seems thirstier than it usually is, maybe that's common. I do have thicker hair so maybe i didn't have enought for total coverage.
Lauren - Thank you for sharing your feedback. We're glad to hear that you are enjoying the customized nature of our service. We see that you shared your feedback with your colorist, who adjusted your next order for you for improved results. Thank you again for your feedback!
POSTED BY:
Carrie J.
May 13, 2016
Tough grey
POSTED BY:
Carrie J.
May 13, 2016
I did my color last week and my gray is already out. I know I have tough gray around my face and that is why It didn't take.
Carrie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Becky C.
May 12, 2016
Coverage lacks
POSTED BY:
Becky C.
May 12, 2016
The color I was sent does not stay well. I see strands of gray coming out. But the color is perfect!
Becky- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Diane T.
May 12, 2016
color was too dark
POSTED BY:
Diane T.
May 12, 2016
No highlights ...sold color not the right shades for me. Tried two different shades..not happy with either.
Diane- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
marybeth M.
May 12, 2016
Love the color...doesn't last on my grays!
POSTED BY:
marybeth M.
May 12, 2016
The color is great! You make it so easy to make adjustments so I end up with the perfect color. However, I've noticed over the last two times I've colored, that it is no longer lasting on my grays. Not sure why that is.
Marybeth - We’re sorry that you were unhappy with the gray coverage of your most recent orders. We see that your colorist reviewed your comments and adjusted the timing for your color to deliver results better suited to your needs.
POSTED BY:
Janet H.
May 12, 2016
A lot of residue
POSTED BY:
Janet H.
May 12, 2016
It took several trips to the shower to get all of the color out of my hair. It felt very heavy and hard to wash out of hair. I have colored my hair for 30 years and never had that problem before.
Janet - Thank you for your feedback. We’re sorry that your recent hair color left your hair feeling heavy. This heavy feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent this heavy coating.
POSTED BY:
Vivian A.
May 12, 2016
Color is ok
POSTED BY:
Vivian A.
May 12, 2016
Just that the problem is still there. Now I have to wait for the next shipment and my hair is just bad as it is. I think too much hair products for coloring it is messing my hair more. It is only been 2 weeks and I can already see gray hair showing and it's just upsetting.😟
Vivian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Lisa W.
May 12, 2016
Not enough product
POSTED BY:
Lisa W.
May 12, 2016
I was only able to do my roots when I purchased before I was sent enough to do roots and the rest of my hair very disappointed
Lisa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
Gerrie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Emel S.
May 12, 2016
Custom Hair Colour
POSTED BY:
Emel S.
May 12, 2016
eSalon is a brilliant brand with great packaging and smart business model. The dyes usually give a close result. However, the smell of the chemicals is very strong, it makes you worried and probably damages the hair. The colour did not last for too long either. I started to see white hair after 10 days. I was expecting my hair to be darker, closer to my original hair colour. It was nor dark enough, but was darker than before.
Emel - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. In addition to the necessary ingredients needed to add color to your hair, both our Permanent and Demi-Permanent formulations currently include conditioning agents such as vitamin E, B5 and aloe vera, to help soften and strengthen your hair. We hope to continue helping you find hair perfection!
POSTED BY:
Joyce R.
May 12, 2016
Trying to get the RED out for months!
POSTED BY:
Joyce R.
May 12, 2016
Somehow, whatever new color is made for me, I still get too much red and brass. Last go around it didn't cover my grays the way I wanted either.
Joyce- We’re sorry that you are not completely satisfied with your color results. We see that we have adjusted your recent order based on your request to best achieve your hair color needs. Again, we apologize that your color is still to red and did not provide the best gray coverage.
POSTED BY:
Jolie N.
May 12, 2016
I love the color, but I had a reaction to the product
POSTED BY:
Jolie N.
May 12, 2016
Towards the end of my treatment wait time my head started to burn. The color also didn't stick as well as the past, I noticed pesky grays that lost the color faster than normal. I love the color otherwise, but need to re-evaluate if it's worth the reaction to the product itself.
Jolie- We apologize that you experienced a reaction during your hair color application. We have gone ahead and reached out to you regarding this matter and have also refunded you for your last hair color order. Again, we are sorry that you experienced an adverse reaction and did not get the best gray coverage.
Stephanie - We're sorry that your hair color results did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Melody W.
May 11, 2016
Color was a bit dark
POSTED BY:
Melody W.
May 11, 2016
I loved the fact that there was no offensive odor and the color applied very evenly. However, the color I requested wasn't exactly what I received, as the final outcome was much darker than I desired.
Melody - We’re sorry that you were unhappy with the results of your custom hair color. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Maryellen C.
May 11, 2016
I think my request was either not clear or misunderstood
POSTED BY:
Maryellen C.
May 11, 2016
Please cancel my membership. The color was much too red. It was as if my request was ignored. If anything, my hair was lighter and redder not darker and less red. Please cancel my membership. I am not interested in receiving any more shipments. I just read the guarantee. Please refund my last payment
Maryellen- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Cheryl- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Mindy M.
May 11, 2016
Terrible
POSTED BY:
Mindy M.
May 11, 2016
It didn't change my hair color at all. I could still see a definite line at my roots. It didn't cover my gray and it DISTROYED my hair. I'm completely disappointed I this product.
Mindy- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Susan- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you have already discussed your concerns with your colorsist and we have sent you out a complimentary reformulation per our Satisfaction Guarantee. We look forward to hearing your feedback once you try your reformulation.
POSTED BY:
Jennifer L.
May 10, 2016
Not what I was expecting
POSTED BY:
Jennifer L.
May 10, 2016
Unfortunately, I am not satisfied at all with my purchase. The color didn't last any longer than what I was purchasing in the store....roots started to show through again within 2 weeks. I get the same results for 1/3 of the price.
26 of 31 people found this review helpful. Did you?
Jennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Marina D.
May 10, 2016
Allergy
POSTED BY:
Marina D.
May 10, 2016
This product gives allergy + fading too quickly...
Marina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you in April for your last order.
POSTED BY:
paula R.
May 10, 2016
Good product..wrong color.
POSTED BY:
paula R.
May 10, 2016
The color is still too dark. And. pretty red. I just want dark blond. I like the product but not satisfied with the color.
Paula - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Barbara G.
May 10, 2016
Need shorter prep time
POSTED BY:
Barbara G.
May 10, 2016
Process was more compliicated than my other hair color items purchased before. Want things simple, takes too long to color hair.
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
POSTED BY:
Patricia A.
May 10, 2016
Recent hair color purchase
POSTED BY:
Patricia A.
May 10, 2016
Very disappointed with my color purchase. Instead of a dark blond (cool beige), I am now a redhead 😩!
Patricia - We're sorry that your recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order is placed, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Maria O.
May 10, 2016
Still not the color I want
POSTED BY:
Maria O.
May 10, 2016
I wanted to move more to blond, it has been lightened but I do not like the color, the difference is slight but the tint of it I am just not super happy with.
Maria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tracy M.
May 10, 2016
Not quite what I wanted
POSTED BY:
Tracy M.
May 10, 2016
My roots are off from my ends. I noticed the percentages on the bottle for my roots were more golden blonde and less copper and the ends has more copper... It didn't make sense to me when I read it and I used it anyway...,my hair is redder at the ends as the color was prescribed. I don't really like it unfortunately. I'm hoping the ends fade fast!
Tracy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Raquel B.
May 10, 2016
Disappointed
POSTED BY:
Raquel B.
May 10, 2016
My hair only had a slight hint of color not even my husband notice. I'm disabled and was looking for a pick me up.
Raquel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Gail C.
May 10, 2016
Good coverage. but a little messy.
POSTED BY:
Gail C.
May 10, 2016
It lasts pretty long but it is watery and messy to apply.
Gail - Thank you for your feedback. We apologize that your custom color was watery and messy. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Patti
May 9, 2016
much darker color
POSTED BY:
Patti
May 9, 2016
I sent a photo with the color i wanted to get. But what i ended up with is a darker color. In fact, you all call it "Dark Blonde with copper". If you had just made the formula to be the color that was in my photo, i would have been happy with the product. But now I'm stuck with this darker color for months. Not happy.
Patti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kimberly C.
May 9, 2016
Poor coverage
POSTED BY:
Kimberly C.
May 9, 2016
This did not work for me. The solution stung my scalp when applied and the coverage of my gray roots was spotty and overall my hair barely looked like I had colored it.
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Donna B.
May 9, 2016
Just did not care for color product is very good but unless you are one ome no o
Donna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Vaishali F.
May 9, 2016
love color but didn't last
POSTED BY:
Vaishali F.
May 9, 2016
The color was great but after 1 week, I'm seeing gray!
Vaishali- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Elaine E.
May 9, 2016
Too brassy
POSTED BY:
Elaine E.
May 9, 2016
The color is too close to the mistake color and not close enough to my natural color as depicted in the photo with the long hair. :( I don't like it.
Elaine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Cecile S.
May 9, 2016
color orange
POSTED BY:
Cecile S.
May 9, 2016
Just did my hair & my husband doesn't like the color. So on that note, I do not wish to receive any more of this product.
Cecile- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Allison M.
May 9, 2016
Way darker
POSTED BY:
Allison M.
May 9, 2016
Loved the product, but the color was way too dark. I had asked for rich brown and it ended up BLACK.
Allison - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
FRANCES C.
May 9, 2016
Dull hair
POSTED BY:
FRANCES C.
May 9, 2016
The color is still to dark and the condition leaves my hair tangled and full of knots
Frances - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lynne S.
May 8, 2016
not the color i ordered
POSTED BY:
Lynne S.
May 8, 2016
I ordered golden blonde. My hair is now brown. Nothing golden or blonde about it. Not was i was after with summer coming. I tried.
Lynne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather L.
May 8, 2016
Liked color but damaged hair
POSTED BY:
Heather L.
May 8, 2016
I really liked how the color turned out. However, I had a lot of breakage and damage to my hair.
Heather - Thank you for your feedback. We’re sorry that your custom hair color left your hair feeling damaged. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sylvia R.
May 8, 2016
customizing to what they thought I would want
POSTED BY:
Sylvia R.
May 8, 2016
giving me what they thought instead of what I asked for didn't work for me, product and items included nice, but I know what haircolor I would like, and would have been better to get the color I ordered instead of what they thought I would need.
Sylvia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation.
POSTED BY:
Sheree R.
May 8, 2016
Color and cost....
POSTED BY:
Sheree R.
May 8, 2016
The color wasn't as expected and the grey didn't cover completely. My bigger concern it the increased cost. I won't be able to continue if it doesn't meet my expectations for color, grey coverage and time that it's supposed to last.
Sheree - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
POSTED BY:
sherry L.
May 8, 2016
Disappointing
POSTED BY:
sherry L.
May 8, 2016
Way too runny and difficult to apply in the manor of the instructions and I didnt receive my bonus bottles :(
Sherry - We're sorry to hear that you were disappointed by your experience with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
POSTED BY:
Jean R.
May 7, 2016
Colour not right
POSTED BY:
Jean R.
May 7, 2016
I am not happy with the colour, my hair is turning red, l am happy with the condition of my hair,it is not so dry.
Jean - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Nanette M.
May 7, 2016
I was fumigated
POSTED BY:
Nanette M.
May 7, 2016
The fumes were horrible...it ran myself and my family out of the house.
Nanette - Thank you for your feedback. We apologize for the disappointing experience you had while coloring. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
POSTED BY:
Cindy T.
May 7, 2016
Color not holding and hair is dull
POSTED BY:
Cindy T.
May 7, 2016
The product was really great in the beginning, it lasted and my hair remained shiny. However, the past few shipments seem to not have the same quality. The color is not lasting. The hair in my part is turning a dull dark red just a week or two after the application. The color also does not seem to be the same shade it was in the past.
Cindy- We apologize that your recent few shipments have not been 100% satisfactory. One unique benefit of our service is that we can adjust your formulation based on your feedback. We have just reached out to you to see how we can best understand and achieve your hair color goals. Again, we are sorry that your last few orders have not been completely satisfactory.
POSTED BY:
dawn A.
May 7, 2016
SO UNHAPPY
POSTED BY:
dawn A.
May 7, 2016
I have been using eSalon for a few years and loved the fact that it is delivered right to my door. The color which was suppose to be a Golden Mahogany turned out to be a reddish color . I used it and when I tried to change my color I was informed that no they could not do it. But even with that said, I still continued to use the product. My big problem was last August 2015 I received my shipment and put the color on , followed directions as usual. The next thing I know my hair is falling out in clumps. I always had long thick hair, but not anymore. The last shipment sent to me sits in my closet. I assume something was wrong with that last batch, but with that being said I will never use their product again or recommend it. Buyer beware!
Dawn - We are truly sorry to hear that you had a negative experience. As a longstanding client, your experience is important to us, however, since we didn't hear from you about these issues, we were unable to help you per our Satisfaction Guarantee. We would welcome the opportunity to assist you personally at anytime, so please feel free to email [email protected] or call us.
POSTED BY:
Mary F.
May 7, 2016
Custom Hair Color
POSTED BY:
Mary F.
May 7, 2016
Did NOT like!!! Made my hair even darker! Will not order again. Cancel my account & do not send any more!!!
Mary- We apologize that your hair color turned out darker than expected. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future.
POSTED BY:
Sue L.
May 7, 2016
Colour didn't last
POSTED BY:
Sue L.
May 7, 2016
The colour was perfect but lasted just two weeks. The previous one I had lasted for much longer. Really not happy with this one.
Sue - We’re sorry that your hair color faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
DFHASRG N.
May 7, 2016
Color had too much red in it.
POSTED BY:
DFHASRG N.
May 7, 2016
Color had too much red in it. I don't have red normally and do not like red.
Marg- We apologize that your hair color had too much red in it. One unique benefit of our service is that we can adjust your formulation based on your feedback to customize your color. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future.
POSTED BY:
Jennifer K.
May 7, 2016
Does not cover grays
POSTED BY:
Jennifer K.
May 7, 2016
This did not cover my gray. I followed the directions to a T and even had a friend here with me to go over it. My grays turned blond and after two weeks faded out to the rays again even when using the e salon shampoo and conditioner. I would like to cancel my account at this time.
Jennifer - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
MICHELLE W.
May 7, 2016
Did not work
POSTED BY:
MICHELLE W.
May 7, 2016
It didn't put any red in my hair. It barely lightened my hair. Huge disappointment. Never had this problem with store bought dyes for half the price or with my stylist for triple the price.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
mayhiela C.
May 7, 2016
my color
POSTED BY:
mayhiela C.
May 7, 2016
i didnt like the color, i wanted more red and bright. no me gusto el color no es e rojo q queria. parece mas cooper q rojo
Mayhiela - We're sorry to hear that you were unhappy with the hair color. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future!
Sondra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Glenda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mandy L.
May 6, 2016
Grey
POSTED BY:
Mandy L.
May 6, 2016
Not great grey coverage, but otherwise a great product
Mandy - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ioana R.
May 6, 2016
Color was too brown, not enough red
POSTED BY:
Ioana R.
May 6, 2016
I wanted a red color with hints of purple. This was a brown color with hints of red.
Loana - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Lori S.
May 6, 2016
Change
POSTED BY:
Lori S.
May 6, 2016
I've noticed that the last 2 times I've dyed my hair, the gray on the side burn area and on the top has been showing within 2 shampoos, I only wash my hair maybe 2 times which I've always done in the past. One of the reasons I kept buying your product was because I didn't see the gray for quite a few shampoos, has it changed? I've changed absolutely nothing. Although, we did change the color a bit, which I like but would rather try a burgandy/red if that's possible to do. Hopefully I will not have any more issues with the gray hair. Thank you
Lori Scott
Lori - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Katie P.
May 6, 2016
Hair color
POSTED BY:
Katie P.
May 6, 2016
I didn't like this it made my hair a reddish color. My hair color is dark blonde.
Katie - We apologize that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Suzie C.
May 6, 2016
So disappointed
POSTED BY:
Suzie C.
May 6, 2016
Followed the directions to a tee. My roots ended up being a bright orange and it fades more and more everyday. I think I'll go back to my regular box color.
Suzie - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lorraine B.
May 6, 2016
Custom Hair Color
POSTED BY:
Lorraine B.
May 6, 2016
I really liked this product at the beginning but last time I used it I had a problem. After coloring my hair, I rinsed as directed and used the shampoo and conditioner. The whole right side of my hair was coated with thick, sticky, waxy goop. It would NOT rinse out; I had to re-shampoo my hair. I was actually afraid that it wouldn't come out at all. Really not wanting to try using this again.
Lorraine- Thank you for sharing your feedback with us. We apologize that you hair color application left your hair with a sticky, waxy residue. This feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Joanna O.
May 6, 2016
First order WAY TOO DARK!
POSTED BY:
Joanna O.
May 6, 2016
I asked for a Light brown and ended up a dark brown. I am not sure that I have the confidence to try this again. I can mess up my color on my own. :(
Joanna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jenny C.
May 6, 2016
Hard to wash out...
POSTED BY:
Jenny C.
May 6, 2016
Every time I color my hair using this product, I have to rinse repeatedly to get all of the product out. If I don't, my hair dries feeling like straw. Also, my color fades fairly quickly.
Jenny- Thank you for sharing your feedback with us. We apologize that you had difficulty rinsing the product out of your hair and that your color faded faster than expected. A clarifying shampoo can help remove any residual dye from your hair easily and we always have expert tips to help ensure a seamless application. You can always email us or give us a call to talk to your colorist about your hair color goals and we can easily adjust you formulation to help achieve longer lasting results.
POSTED BY:
wendie S.
May 5, 2016
not happy with this at all
POSTED BY:
wendie S.
May 5, 2016
sent 1 bottle for roots and charged best part of £18
Wendie - We’re sorry that you were disappointed by the price your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Ivona H.
May 5, 2016
The ORANGE color
POSTED BY:
Ivona H.
May 5, 2016
The orange color I received was completely ridiculous. I had to bleach it off with another product. I was very disappointed and had to spend additional $100 to go back to my color. I don't want this product ever again!
Ivona- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Aimee P.
May 5, 2016
Still didn't cover grey but for a few days
POSTED BY:
Aimee P.
May 5, 2016
Still didn't cover grey but a few days and fades fast. I would like to cancel my account
Aimee - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has cancelled your Auto-Delivery service, and credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Brandy T.
May 5, 2016
Rapid color fade
POSTED BY:
Brandy T.
May 5, 2016
Color faded rapidly from first wash. Roots were too light. Followed directions to the letter. Disappointed
Brandy - We apologize that your hair color turned out lighter and faded faster than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
POSTED BY:
Gwendolyn L.
May 5, 2016
more red then I want
POSTED BY:
Gwendolyn L.
May 5, 2016
It is still fading to a brown with a little more red than I want
Gwendolyn - You'll be happy to know that the color can be adjusted at any time! Please feel free to contact us at our help desk or by speaking with a colorist as we're always happy to change your formulation to better suit your needs!
POSTED BY:
Ashley J.
May 5, 2016
Getting better
POSTED BY:
Ashley J.
May 5, 2016
I attempted to adjust my color, but it still wasn't as light as I had hoped. I may just not color for a while and try again down the road.
Ashley - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather D.
May 5, 2016
Can still really see my gray!
POSTED BY:
Heather D.
May 5, 2016
I took your test, followed the directions..... I'm not impressed! I still have all my gray which is probably less than 10% of my hair. The color is dull. I don't see any red:( Sad, I had high hopes.
Heather - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
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