I have just coloured my grey roots with the first kit provided. I have followed the instructions exactly. Unfortunately it has barely coloured my roots. Also, the smell was too strong and makes me headache.
So disappointed!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ivie S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer P.
marzo 30, 2020
avis
PUBLICADO POR:
Jennifer P.
marzo 30, 2020
je vous ai tout indiqué 3 fois par mail!c'est trop compliqué de le prendre en compte purée, on va pas y passer la nuit sérieusement! vous avez déjà tout dans le mail précedent!!! vous ne répondez pas à mes questions et vous restée bloquée sur les mauvaises info
je vous ai donné toutes les instructions, car sur votre site je ne parviens pas à vous répondre
donc on reprend encore 1 fois les mêmes éléments :
merci d'envoyer une complète et pas que pour les racines svp, la couleur a viré il faut rattrapé tout ça. je veux un Chatain foncé naturel svp, pas de reflet doré ou autre,
2 flacons sont nécessaires et 2 soins car 1 seul comme au premier envoi ne suffit pas vu ma longueur, j'imagine que c'est de plus logique et que vous auriez du y penser.
pourriez-vous avancer la date d'envoi svp au plus tôt, c'est n'importe quoi mes cheveux?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jennifer P. - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Nos experts coloristes vont entrer en contact avec vous par e-mail et seront heureux de vous aider dans ce processus.
PUBLICADO POR:
Julia O.
marzo 30, 2020
Gray hair
PUBLICADO POR:
Julia O.
marzo 30, 2020
I’m not 100% sure if this is normal or not, but it only have been 2 weeks I’d dyed my hair and my gray hair is already showing up!
Did I do something wrong or is it just not the right dye for my hair?
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Julie O. - We appreciate your feedback and we are glad that you had a chance to discuss it with our Color Experts. Thank you for your understanding.
PUBLICADO POR:
louise B.
marzo 29, 2020
Not Dark beige blonde, but reddy brown
PUBLICADO POR:
louise B.
marzo 29, 2020
I have light brown and grey soft regrowth from highlights. I ordered dark beige blonde. Followed instructions exactly, left with reddy light brown tinge. It isn't terrible, it is blended, but it just isn't want i wanted. I really dislike brassiness, so am disappointed that ordering a cool beige tone has resulted in brassiness and is much darker than expected.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
louise B.- We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bernadette G.
marzo 29, 2020
Deception
PUBLICADO POR:
Bernadette G.
marzo 29, 2020
Ne couvre pas les cheveux blancs..et couleur fadasse pas du tout venitien
J souhaite résilier
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Bernadette G. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Dilip K.
marzo 29, 2020
Still red tones
PUBLICADO POR:
Dilip K.
marzo 29, 2020
Unfortunately your adjustment did not get rid of the orange and red colours now it’s just a maroon red, I Appreciate everything you’ve tried but like I said ash colours are the only colour that works better for me which was my initial choice and which I’ve not been able to try per your choice . I would be willing to try the medium Ashbrown ,my initial choice at your cost. if this is unacceptable then I will just move on. Feel free To send a return label for the unused portion of the other colours thanks Dilip.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Dilip K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynn W.
marzo 29, 2020
Medium Blonde
PUBLICADO POR:
Lynn W.
marzo 29, 2020
This is my order and I was so excited to color my hair. I was disappointed because some of my gray hair still showing. When I ordered I said 100% gray.
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Solange K.
Respuesta de nuestros expertos
Lynn W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jillian B.
marzo 29, 2020
Still had brassy hair
PUBLICADO POR:
Jillian B.
marzo 29, 2020
After my third time my hair was still brassy. I cancelled my subscription. It was very shiny so that’s why I give it two stars.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jillian B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sarah B.
marzo 28, 2020
Ich wusste es...
PUBLICADO POR:
Sarah B.
marzo 28, 2020
Ich hatte meine haare nun 2 mal verfärbt obwohl ich die frage davor sogar im friseur Bedarfs laden geholt hatte. Ich dachten nun ich gebe der Sache hier mal eine chance. Ich hatte ganz genau beschrieben was ich möchte. Was mir geschickt wurde hat meine haar einfach nur dunkler und matter gemacht. Ich hatte extra geschrieben ich möchte heller und KNALLIGER werden. Ich bin wirklich unzufrieden weil meine haare jetzt zum dritten mal gefärbt wurden und ich nicht die Ton habe den ich moechte und nun zum dritten mal aufhellen muss.
Bitte um Geld Rückgabe!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sarah B. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Reva L.
marzo 28, 2020
Didn’t cover my grays
PUBLICADO POR:
Reva L.
marzo 28, 2020
I followed the steps they said and 2 days later graters r showing I’m disappointed. Grays r why I cover my hair plus I want more shine
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Reva L. - We appreciate your feedback and we can see you had a chance to discuss it with one of our Color Experts. We are happy that we could help you on this matter.
PUBLICADO POR:
therese H.
marzo 28, 2020
couleur
PUBLICADO POR:
therese H.
marzo 28, 2020
bjr je n aime pas ma couleur je viens de la faire ce matin et le resultat n est pas ce que je souhaiter .trop de doré et mes tempes ne sont pas totalement recouverte , de la couleur y en avait suffisamment
de plus je vous demande de suspendre les livraisons jusqu a nouvel ordre car en confinement je n ai pas besoin de couleur toutes les 4 semaines ne sortant pas j en vois pas la necessité.
merci bien a vous
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
therese H. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Sheryll C.
marzo 28, 2020
Not good
PUBLICADO POR:
Sheryll C.
marzo 28, 2020
Didn't color my gray
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sheryll C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Molly C.
marzo 28, 2020
could of went to drug store alot cheaper
PUBLICADO POR:
Molly C.
marzo 28, 2020
sent dark auburn
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Molly C. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vivian T.
marzo 28, 2020
Nothing like I ordered
PUBLICADO POR:
Vivian T.
marzo 28, 2020
Very disappointed, Color was supposed to be a bright copper blond but it barely covered my grey roots and regrowth and left them a horrible light brown and the rest of my hair it dulled and darkened the bright copper it already was. I used to use a garnier nutrisse color in vibrant light copper 74 but they stopped making it in the usa so I have been buying it from the ukraine on ebay where it is sold under a different name, I was hoping esalon might be my answer but unfortunately not. It looks like I am going to have to pay to go and get my hair sorted out now at a salon as I dont know what to do with the way it has turned out.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Vivian T. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maria C.
marzo 28, 2020
Not right color
PUBLICADO POR:
Maria C.
marzo 28, 2020
I always love my hair color. They always make my color the way I want. But this past order it was wrong. My color is mahogany. Last order the color looks more like black!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Maria C. - We appreciate your feedback and we are glad that our Color Team could help you find the right color formulation. Thank you for your patience.
PUBLICADO POR:
Vivian B.
marzo 28, 2020
Damaged Hair
PUBLICADO POR:
Vivian B.
marzo 28, 2020
This was my second time to color my hair with E-Salon. I followed the directions and after I shampooed and conditioned my hair, I had to wash it again and it still felt waxy. Couldn’t get all the color out. Called customer service and they suggested I use baking soda with the shampoo and that should take care of the issue. While it helped, I still had to wash my hair 2 more times, so 6 times in all to get all of the color out and I was left with damaged hair. I called back again and they said they would send me some repair shampoo and conditioner.
Before this I had hair below my shoulders and I ended up having to cut my hair short to right at my neckline because it was so damaged.
I will not be using this product again.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Vivian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela O.
marzo 27, 2020
nicht zufrieden
PUBLICADO POR:
Angela O.
marzo 27, 2020
Habe eine Haarfarbe bestellt, die zu hell ausgefallen ist und den Ansatz nicht abgedeckt hat. War mein Verschulden. Eine neue Haarfarbe konnte ich mir nicht bestellen, ging nicht weil ich einmalig eine Farbe wollte um zu probieren, der Betrag konnte aber nicht mit Rechnung bezahlt werden. War nicht möglich. Eine telefonische Auskunft ist auch nicht möglich und per E- Mail gibt's nur standardisierte Antworten die nicht auf die Probleme eingehen. Krönung des Ganzen: Ich kann das Konto nicht löschen, ich möchte dort kein Kunde mehr sein. Gesamturteil jedenfalls für mich: unbefriedigend
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Angela O. - Vielen Dank für Ihr Feedback. Wahrscheinlich haben Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bei Fragen können Sie sich gerne jederzeit an uns wenden.
PUBLICADO POR:
Kimberly F.
marzo 27, 2020
packaging and hair dye.
PUBLICADO POR:
Kimberly F.
marzo 27, 2020
I give it a 3 star because I liked how it was packaged and the directions. I have dyed my hair many times. When I placed my order I stated that when I dye my hair a darker brown it has red tint and when I dye it lighter it has a orange tint. Not pleased with the color . My hair was like a orange color and then you send me another one. Very dispointed with this product.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kimberly F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
denise H.
marzo 27, 2020
Still gray
PUBLICADO POR:
denise H.
marzo 27, 2020
the service was great but the coverage was not good at all. So I can't depend on a product over the mail that doesn't work for me, I still have to fix my uncovered gray.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Denise H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina H.
marzo 27, 2020
Way darker than what I selected
PUBLICADO POR:
Christina H.
marzo 27, 2020
I was unable to get to the salon before the 2020 corona virus state shut down. I ordered a color that was medium brown, and told my colorist that I wanted something to get the red out. She adjusted the color and I was sent DARK brown because she thought the original color I selected would be too "warm". I have nothing against warm, it was the reddish orange color I didn't want. I am almost fully gray, so now I have dark red where I was gray and almost black for the rest of my hair. I am sad that I was sent such a dark color. After what seemed like an eternity of back and forth with the consultant, she said to patch test the color before hand but I couldn't stand waiting another week with no color for my hair, so I tried it. It is going to take many times going back to the salon to get this back to what I wanted.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Christina H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emilie C.
marzo 27, 2020
Bien mais
PUBLICADO POR:
Emilie C.
marzo 27, 2020
C'est une belle couleur mais pas celle que je souhaitais
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emilie C. - Merci beaucoup pour votre commentaire. Nous sommes désolés que votre dernière coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Tracey L.
marzo 27, 2020
Colour didnt last
PUBLICADO POR:
Tracey L.
marzo 27, 2020
Loved the colour but it only lasted 2 weeks trying lighter colour next time
See what happens
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Tracey L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margarete J.
marzo 27, 2020
Farbe
PUBLICADO POR:
Margarete J.
marzo 27, 2020
Bin mit der Farbe nicht zufrieden der Ansatz ist dunkelbraun und der Rest schwarz. So wollte ich das nicht. Wollte kein braunschwarz sondern dunkellila oder dunkelkirsche. bin sehr enttäuscht und werde bei Ihnen nichts mehr bestelken
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Margarete J. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Aurore P.
marzo 27, 2020
Déception ++++
PUBLICADO POR:
Aurore P.
marzo 27, 2020
Bonsoir j'envoie un message un peu tard car je viens de finir ma couleur, cette semaine j'étais très contente car ma commande a été très vite envoyer ,mais je suis vraiment très déçue du résultat !!!!!
J'ai demandé une coloration qui s'apparente au plus près du rouge que j'avais et je finis châtain foncé je ne recommanderais pas chez vous et ne vous ferai pas de très bonne pub!!! je suis dégoûtée, il va falloir que je démaquille mes cheveux pour pouvoir refaire une coloration par-dessus!!!! en ces temps de confinement il est très compliqué de se procuer des colorations, je me faisais une joie d'avoir une couleur personnalisée.... en habitant seule c'était la seule joie que j'avais de cette semaine, entre le travail et la solitude....suis très triste, déçue et pas contente du tout....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Aurore P. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Geeta S.
marzo 27, 2020
Was not what I expected
PUBLICADO POR:
Geeta S.
marzo 27, 2020
Like it says will last up to 28 wash it doesn’t even last 3 wash all my gray hair starts to show up in front forehead
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Geeta S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lissa W.
marzo 27, 2020
Keine reaktion
PUBLICADO POR:
Lissa W.
marzo 27, 2020
Ich habe zwei Nachrichten geschrieben das ich nicht zufrieden bin mit dem Ergebnis und es kommt nichts, ich habe noch Fotos hinzugefügt vielleicht schaut sich das jetzt einmal jemand an bitte
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lissa W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Lezlie M.
marzo 27, 2020
Horrible
PUBLICADO POR:
Lezlie M.
marzo 27, 2020
It didn't cover my grays at all and the color was WAY too light. Surprising since all of the reviews said it was quite dark.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lezlie M. - We appreciate your feedback, and we are glad that you could discuss it with one of our Color Experts. Thank you for your patience.
PUBLICADO POR:
Kristi N.
marzo 27, 2020
major breakage
PUBLICADO POR:
Kristi N.
marzo 27, 2020
started using esalon when my box color was discontinued. i used it pretty regularly for about a year, it took some time to get color right. quit using it a couple months ago when i noticed chunks of hair breaking off. haven’t colored hair at all recently and still noticing breakage. i have very long hair, considering cutting it short the damage is so bad.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kristi N. - Thank you for your feedback. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jana G.
marzo 26, 2020
Keine Farbe
PUBLICADO POR:
Jana G.
marzo 26, 2020
Leider hat es bei mir kaum die Haare gefärbt obwohl ich es genau so angewendet habe.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jana G. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Linda K.
marzo 26, 2020
Too orange
PUBLICADO POR:
Linda K.
marzo 26, 2020
It seems like the 2 bottles were switched. I DID NOT mix them up. I'm very used to coloring my hair. But bottle one was supposed to be more dark blonde than gold and mahogany but my roots look ORANGE!!! Not dark blonde. Not mahogany. Orange. Not happy whatsoever. And the smell!!! The second bottle was so bad it was hard to breath in the shower for the last step. This was not worth $10 deal, let alone if they want more for another try. Just..... No
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Linda K. - Thank you for your feedback. We are sorry that our hair color didn't meet your expectations, and we're glad that our Color Experts could discuss it with you. If you have any questions, don't hesitate to contact us.
PUBLICADO POR:
Tonia A.
marzo 26, 2020
Not what I thought I was getting.
PUBLICADO POR:
Tonia A.
marzo 26, 2020
Was still dark with some gold highlights. Wanted it lighter like it use to be when I was in my 20's.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Tonia A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristy R.
marzo 26, 2020
Medium Brown-too dark
PUBLICADO POR:
Kristy R.
marzo 26, 2020
I wanted a medium brown and got a dark brown. So unhappy with the darkness.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kristy R. - Thank you for your feedback. We're glad that you could discuss it with our Color Team. Thank you for your patience.
PUBLICADO POR:
Sally J.
marzo 25, 2020
Will not be using again!!!
PUBLICADO POR:
Sally J.
marzo 25, 2020
Initially when applying the colour it really stang my scalp so I didn’t keep
it on for the allotted time.
I’m so glad I didn’t because certain parts of my hair turned more of an ash
blonde which is not what I wanted at all.
So I definitely won’t be using it again.
Will be sticking to my normal trusted brand!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sally J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Randy G.
marzo 25, 2020
Duo Tome
PUBLICADO POR:
Randy G.
marzo 25, 2020
I wanted to love this so much, but my hair ended up coming out two different colors. My roots were probably 3 shades darker than my ends and the overall color was nowhere near where I was hoping to achieve.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Randy G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jodie U.
marzo 25, 2020
N/A
PUBLICADO POR:
Jodie U.
marzo 25, 2020
Quality no different than store bought
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hi Jodie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nadin N.
marzo 25, 2020
Unklarheiten
PUBLICADO POR:
Nadin N.
marzo 25, 2020
Mir ging es wie einigen anderen Kunden auch so das ich es auf den ersten Blick nicht gesehen habe das ich mit einer Bestellung gleichzeitig ein Abo abschließe, habe es dann gekündigt und wäre vlt dabei geblieben wenn man vorher nachgefragt hätte ob grad eine weitere Färbung benötigt wird, denn für fast 30€ ist mir dies alle 5-6 Wochen zu teuer. Über die Farbe kann ich noch nichts sagen habe sie noch nicht verwendet.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nadin N. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Susan E.
marzo 25, 2020
Coarse and damages hair
PUBLICADO POR:
Susan E.
marzo 25, 2020
I followed the directions very carefully, including the "very important final step" of massaging my scalp with leftover color mixed with water for 2-3 minutes in the shower. When doing so, the smell was overwhelming; it made me cough and it made my eyes water. The texture of my hair after washing with the shampoo and using the conditioner can only be described as damaged, coarse and straw-like. I am very disappointed in the condition of my hair following the application of this hair color. The color of my hair itself is great, but I am worried about the condition of my hair.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Susan E. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nicole A.
marzo 25, 2020
Couldn’t color my roots
PUBLICADO POR:
Nicole A.
marzo 25, 2020
It was a lot of steps to not get any lighter..I will stick to regular box color and the salon when they open again. Not worth $30 for no change. Followed directions completely.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicole A. - Thank you for your feedback. We can see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia N.
marzo 25, 2020
Absolut nicht gefallen
PUBLICADO POR:
Julia N.
marzo 25, 2020
Kein woow Effekt, Ansatz war heller als die Länge, also eher überhaupt kein Vergleich zum Vorher, außer dass die Längen etwas dunkler wurden
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Julia N. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Jennifer C.
marzo 25, 2020
???
PUBLICADO POR:
Jennifer C.
marzo 25, 2020
I liked the hair color but I couldn’t get the dye to rinse out. My hair felt like oily, straw for days after dying it. That part I greatly disliked.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Edna G.
marzo 24, 2020
Color
PUBLICADO POR:
Edna G.
marzo 24, 2020
Not happy with the color lasting. Will not order any more.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Edna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara M.
marzo 24, 2020
didn't feel "customized"
PUBLICADO POR:
Sara M.
marzo 24, 2020
as you can see, my roots are darker than the rest of my hair. i wanted an all over, one color look, but the colors sent to me for roots and ends were the same color, and now my roots are still darker. didn't feel like a customized color process after all was said and done. i really like the color my ends came out, but i'm highly disappointed with the roots.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sara M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea H.
marzo 24, 2020
Stars
PUBLICADO POR:
Andrea H.
marzo 24, 2020
I tried to give you four stars but it won’t let Metz
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica G.
marzo 24, 2020
Just like any box color I've tried
PUBLICADO POR:
Jessica G.
marzo 24, 2020
My hair is still orange. I only went up a couple shades, asked for the neutralizer to cut down on brassiness. Not impressed, but not surprised I've never found a color that works for me
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jessica G. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
ASAIRET C.
marzo 24, 2020
Too Dark
PUBLICADO POR:
ASAIRET C.
marzo 24, 2020
Hello,
The color ended up being to dark in comparison to the rest of my hair and created an obvious separation of the new roots and my fading highlights it didn't blend in naturally. Also after washing it the tone turned really red, and in pictures my hair looked burgundy. The quality of the hair color is nice but this was definitely the wrong color and too dark.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Asairet C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
yujin J.
marzo 24, 2020
If you have very long hair...
PUBLICADO POR:
yujin J.
marzo 24, 2020
You must order twice... it’s just little..
I could cover just half of my hair.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Yujin J. - We appreciate your feedback. We're sorry that you couldn't color your hair as expected. Our Color Experts will reach out to you shortly. Thank you for your patience.
PUBLICADO POR:
Karatsakashewai S.
marzo 23, 2020
Hair dye
PUBLICADO POR:
Karatsakashewai S.
marzo 23, 2020
I gave it a 3 star's because I thought because it was a salon hair dye it would last longer too, but I see that it not going the lind time fame before I have to dye again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karatsakashewa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Betty B.
marzo 23, 2020
Not what I wanted.
PUBLICADO POR:
Betty B.
marzo 23, 2020
My color was a little brassy and the gray roots were really light. I haven't used color that often so I'm certain my inexperience was part of the problem.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan F.
marzo 23, 2020
Not correct coloring.
PUBLICADO POR:
Susan F.
marzo 23, 2020
I specifically stated in my instructions that I was ordering the light ash blond because my hair has Gold and Red undertones and I wanted a light blond without any hints of those colors coming through. After coloring my hair was COMPLETELY GOLDEN. I'm extremely disappointed as I was a previous customer and came back to give them another shot and now I'm not sure what to do. Very disappointed
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole V.
marzo 23, 2020
satte Farbe
PUBLICADO POR:
Nicole V.
marzo 23, 2020
satte Farbe - sehr leicht aufzutragen - kleckst nicht - nur brannte sie zu Anfang auf der Kopfhaut. Schöner Gold Schimmer - dennoch ist das Gesamtergebnis einfach zu dunkel geworden.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicole V. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Heidi B.
marzo 23, 2020
I’ve been a little disappointed.
PUBLICADO POR:
Heidi B.
marzo 23, 2020
My last 2 color sets have not covered my gray roots as they usually do. I left the color on my roots for 30 minutes last time, but the result was a transparent looking light red color that doesn’t match the rest of my hair that is a darker red brown. I’m not an expert, so I really need good instruction on this. Heidi B
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Makayla B.
marzo 23, 2020
Didn’t do anything
PUBLICADO POR:
Makayla B.
marzo 23, 2020
I used the recommended colorfill, then followed the directions and added the Demi color to my hair. Neither of the products seemed to work. Not even my lighter ends picked up color. No strawberry blonde throughout any part of my hair. I used the entire bottle and followed post coloring directions exactly.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Makayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxanne Q.
marzo 23, 2020
Medium blonde
PUBLICADO POR:
Roxanne Q.
marzo 23, 2020
This blend is on orange side. It defiantly does not blend with my Natural color. Even though I chose the lighter option when addressed my my colorist, I was under the impression that I was getting color to treat all my hair not just my roots. Even though the roots were my initial concern, I wanted a lighter tone all around, not just my roots and now they have a orange tint. Do not think I will reactivate my auto ship.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Roxanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kimberly H.
marzo 23, 2020
No noticeable color change
PUBLICADO POR:
Kimberly H.
marzo 23, 2020
I tried this twice and sadly have been disappointed. Both times I could not even tell I colored my hair at all. I followed the instructions exactly. Nothing. Customer service was nice, but I am just not pleased with these color products.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rachel A.
marzo 22, 2020
Not requested color
PUBLICADO POR:
Rachel A.
marzo 22, 2020
I'm dissapointed. I requested a more neutral shade with a hint of warmth but the color I received (and followed instructions for using) turned out VERY warm (orangeish). In fact, the color seems very close to the last color I received and wasn't satisfied with. The pic (of my desired color) I attached to my last order is much more of a rich, neutral medium brown base color, and the highlights are a caramel shade. I'll accept another free base color that attempts to meet the more neutral shade I'd like (with a touch of warmth). Otherwise, I'll be canceling my subscription since this isn't working out for me as hoped.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa C.
marzo 22, 2020
Red was flat
PUBLICADO POR:
Lisa C.
marzo 22, 2020
Instead of a deep rich merlot I ended up with a flat muted red , I’m going back cooper colored
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer H.
marzo 22, 2020
Not so happy
PUBLICADO POR:
Jennifer H.
marzo 22, 2020
I was grateful with credits Esalon gave me for more gray coverup ,however my white resistance with these gray hairs are not being fully covered..I will no longer be using esalon..
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
OTERO M.
marzo 21, 2020
INSATISFAITE
PUBLICADO POR:
OTERO M.
marzo 21, 2020
La couleur n'a pas couvert tous mes cheveux blancs : certains cheveux, notamment ceux autour du visage, ne sont pas colorés.
Je souhaite annuler mon abonnement.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
OTERO M - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Debbie Craig
marzo 21, 2020
No change
PUBLICADO POR:
Debbie Craig
marzo 21, 2020
Didn't change the color of my hair whatsoever!!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily D.
marzo 21, 2020
I don’t like it
PUBLICADO POR:
Emily D.
marzo 21, 2020
I don’t like the “liquid” color system.. I need to cancel upcoming shipments and is a nightmare!,,,I wasn’t aware that was an auto ship. 😡
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Penny H.
marzo 21, 2020
Didn’t do it
PUBLICADO POR:
Penny H.
marzo 21, 2020
I wanted a consultant sent a message with email a couple days on fri no reply back
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Penny - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Alissa R.
marzo 21, 2020
Great instructions but color didn’t seem to take.
PUBLICADO POR:
Alissa R.
marzo 21, 2020
Great instructions but color didn’t seem to take. My hair still looks two toned. 😔 I’m disappointed because the reviews were great, instructions were easy to follow, but didn’t get the results.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Alissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
kate W.
marzo 21, 2020
Wasn't what I wanted
PUBLICADO POR:
kate W.
marzo 21, 2020
While the instructions given were very helpful as well as the box came very organized, I did not get the color I wanted. I was a dirty blonde with red undertones and wanted to go lighter, and Im honestly more of a brunette with some blonde and red now which is definitely not what I wanted.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joyce H.
marzo 20, 2020
Loved the color, but grays still there
PUBLICADO POR:
Joyce H.
marzo 20, 2020
I was skeptical about getting a hair color over the internet, but I after I finish coloring, I was shock on how good it looked. I was disappointed in the coverage for my gray hair. Did not cover my gray hairs at all. I have them around my temple of my head. I was very disappointed with that, I had to go get a gray touch up to make it looked good. If it would color my grays hair better, i would probably use it again.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Joyce - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
kathy E.
marzo 20, 2020
No change
PUBLICADO POR:
kathy E.
marzo 20, 2020
Hello, I am very disappointed in the product I purchased. It did not cover any of my grey hair. I followed instructions very carefully, unfortunately didn’t work. The same thing happened the last order I placed. I thought I would give it one more try, but basically same results. Sorry to have you tell you, I’m sure I will not be ordering from you again. 😒 Kathy Eckerle
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anita C.
marzo 20, 2020
It doesn't cover my grays very well.
PUBLICADO POR:
Anita C.
marzo 20, 2020
It doesn't cover my grays very well, I still have quite a few still showing, and it fades out within a week
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Anita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
A F.
marzo 20, 2020
Not what I was expecting
PUBLICADO POR:
A F.
marzo 20, 2020
My hair feels more dry, not happy
The color is not what I was expecting, thought my hair would be more gloden blonde & it looks like its light brown w red tint. Not what I was expecting.....
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
A - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela A.
marzo 19, 2020
Rubbish
PUBLICADO POR:
Angela A.
marzo 19, 2020
Coulour did not even have a hint of purple. Came out flat brown.
Going to try a 2nd time just in case it was 'my hair! '
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne V.
marzo 19, 2020
Bestellung nie erhalten
PUBLICADO POR:
Yvonne V.
marzo 19, 2020
Und keine Reaktion von eSalon
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Yvonne V. - Es tut uns leid zu hören, dass Ihre Bestellung noch nicht bei Ihnen eingetroffen ist! Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Nausica W.
marzo 19, 2020
Kauffehler
PUBLICADO POR:
Nausica W.
marzo 19, 2020
Die Farbe ist viel zu dunkel, kein Kupfer.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nausica W-, Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Hayley H.
marzo 19, 2020
Shipping/customer service
PUBLICADO POR:
Hayley H.
marzo 19, 2020
The shipping was not as stated, when contacted customer service it was my job to figure it out
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hayley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JULIE S.
marzo 19, 2020
Wrong color
PUBLICADO POR:
JULIE S.
marzo 19, 2020
It doesn't look like they made any changes to the color. I said I wanted a lighter, more blond color and my hair still is a reddish mouse brown. Not really into walking around looking like a mouse
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Andrea P.
marzo 19, 2020
My color
PUBLICADO POR:
Andrea P.
marzo 19, 2020
Color didn't last washed out very quickly seemed like a semi-permanent color.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Andrea- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cynthia R.
marzo 19, 2020
Color
PUBLICADO POR:
Cynthia R.
marzo 19, 2020
Was not happy with color, product was great! Good grey hair coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shirley C.
marzo 19, 2020
Not what I thought
PUBLICADO POR:
Shirley C.
marzo 19, 2020
The color is much lighter then I thought it would be and it seems to be sporadic. The top is much lighter and the ends are much darker. The color doesn't seem like it colored correctly. I've never had this issue ith the box color I buy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shirley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lorraine W.
marzo 19, 2020
No Offers after nearly 5 years
PUBLICADO POR:
Lorraine W.
marzo 19, 2020
Hi
I have just changed my address as I have moved house and realised I have been using this product for nearly 5 years and have never been given a discount or offer and it is actually now quite expensive compared to shop bought dyes. I love the product but am seriously thinking about trying something else.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lorraine - We truly appreciate your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with an experience that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra L M.
marzo 19, 2020
I've tried it twice even with adjustment with small amount of pearl..
PUBLICADO POR:
Sandra L M.
marzo 19, 2020
Just cancel this account. I have dissatisfied with 2 orders. very drab color.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Celia E.
marzo 18, 2020
HORRIBLE ! LE COLORISTE N'A PAS DU TOUT RESPECTE L'AJUSTEMENT DE COULEUR DEMANDE
PUBLICADO POR:
Celia E.
marzo 18, 2020
Le coloriste n'a pas du tout tenu compte de ma demande d'ajustement de couleur. J'avais demandé plus de rouge, moins de cuivré, et au lieu de cela, il a réduit le rouge et ajouté beaucoup d'acajou. Honteux, ridicule et pas professionnel du tout !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Celia E. - Nous sommes vraiment désolés que les résultats de votre coloration vous ont déçue. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider d'avantage !
PUBLICADO POR:
Christy W.
marzo 18, 2020
Too dark
PUBLICADO POR:
Christy W.
marzo 18, 2020
Color is too dark and it is making my hair really dry.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Christy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brandi P.
marzo 18, 2020
Medium cool Beige Blonde
PUBLICADO POR:
Brandi P.
marzo 18, 2020
Turned my hair a brassy orangy color, how can we fix this, not too happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brandi- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Ashley F.
marzo 18, 2020
Not satisfied
PUBLICADO POR:
Ashley F.
marzo 18, 2020
My grey's are still showing and yes I dyed it right. The color was just all wrong. The kit is great but just not happy about the color and coverage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Suheyla H.
marzo 18, 2020
Not good coverage for gray hairs
PUBLICADO POR:
Suheyla H.
marzo 18, 2020
Unfortunately it didn’t cover my grey hairs. They are all visible. Also the color isn’t unique in my whole hair. There are differences in some parts, especially previously colored sections appeared different color than my roots. I got disappointed :(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Suheyla- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Carolina H.
marzo 18, 2020
I don’t like the color
PUBLICADO POR:
Carolina H.
marzo 18, 2020
I don’t like my final color, is so dark. The attention and everything was perfect except my final color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Alison S.
marzo 18, 2020
Didn't stick to my hair
PUBLICADO POR:
Alison S.
marzo 18, 2020
I colored my hair with this following all directions. Within 2 weeks of coloring it, my gray was showing and my ash color from my previous color was coming through!!! Today I get an email they charged my card and shipped an "autoship". No email was sent to warn there was an upcoming automated shipment or that I was going to be charged. Horrible experience. Very disappointed. I'm hoping I'll be able to get a refund without disputing with Visa
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Alison - There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dawn (Renea) C.
marzo 18, 2020
Gray coverage
PUBLICADO POR:
Dawn (Renea) C.
marzo 18, 2020
Color did not cover grey roots very well. I have better coverage from beauty 🌎 color.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
susan P.
marzo 18, 2020
Not to good
PUBLICADO POR:
susan P.
marzo 18, 2020
It did not take to my hair, when dry was just the same as before I dyed it
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
severine L.
marzo 17, 2020
Odeur
PUBLICADO POR:
severine L.
marzo 17, 2020
J'aime beaucoup le rendu mais l'odeur d'ammoniaque est très importante
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
severine L. - Merci beaucoup d'avoir partagé votre avis avec nous, nous sommes ravis de savoir que vous aimez votre coloration. Nous nous excusons pour la gêne occasionnée lors de l'application, nous vous avons envoyé un e-mail afin de remédier à la situation.
PUBLICADO POR:
Siham G.
marzo 17, 2020
Leider nicht nach meiner vorstellung
PUBLICADO POR:
Siham G.
marzo 17, 2020
Ich bin leider unzufrieden mit dem farbergebniss , von dem gewünschtem goldton ist nichts zu sehen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Siham G. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Vanessa J.
marzo 17, 2020
The smell was too powerful and dried out my hair
PUBLICADO POR:
Vanessa J.
marzo 17, 2020
I was hopeful that this product would work for me, but was very disappointed. First off the smell was very strong. So much so that by the time I got into the shower it was burning my eyes and nose, and my eyes would not stop watering. This alone would make me not want to use again. On top of that it really dried out my hair, and I am just now able to not have it full of static after 5 weeks. The color faded pretty quickly, and I can see my grey showing again. I am getting one more bottle due to the auto ship. I called to cancel the order, but was told that I could not cancel it even though it has not shipped. I will not be using it. Can you tell me the best place to dispose of this?
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Vanessa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Isobel V.
marzo 17, 2020
No delivery
PUBLICADO POR:
Isobel V.
marzo 17, 2020
Cant write a review as i haven't received it yet
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Isobel - We can't wait for you to try our Customized Hair Color! We have a hunch you'll love it! Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Séverine D.
marzo 17, 2020
Trop foncée
PUBLICADO POR:
Séverine D.
marzo 17, 2020
La couleur couvre bien les cheveux blancs et tient bien mais déçue car beaucoup trop foncée par rapport à ma demande....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Séverine D. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Kristy B.
marzo 17, 2020
Hardest stuff
PUBLICADO POR:
Kristy B.
marzo 17, 2020
It was horrible trying to get it out. Like vaseline . Don’t buy it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Katharina L.
marzo 16, 2020
Die Farbe ist EIGENTLICH super, aber...
PUBLICADO POR:
Katharina L.
marzo 16, 2020
Allerdings ist es alleine tatsächlich eher schwierig, die Farbe den Anweisungen entsprechend aufzutragen. Eine Freundin hat das für mich gemacht. Das Ergebnis war super, die Farbe und die Abdeckung toll, ohne künstlich zu wirken. Allerdings nur bis zur nächsten Wäsche, seitdem kommt das Grau schon wieder klar durch, die Farbe hat sich zum Großteil rausgewaschen, obwohl wir uns akribisch an die Anweisungen gehalten haben.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Katharina L. - Es tut uns leid zu hören, dass die Farbe nicht völlig Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Beverly J.
marzo 16, 2020
Oh no, what happened??
PUBLICADO POR:
Beverly J.
marzo 16, 2020
My last shipment was severely damaged. Most of the items were completely smashed and the package was open when it came in the mail. However, my first shipment was perfect!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Beverly - We're truly sorry that your color did not arrive as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa S.
marzo 15, 2020
AWFUL
PUBLICADO POR:
Lisa S.
marzo 15, 2020
I selected the dark blonde and I got a carrot-top. I have to go to a salon and get this redone because I look like a freak.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca M.
marzo 15, 2020
Didn’t cover gray
PUBLICADO POR:
Rebecca M.
marzo 15, 2020
Didn’t cover gray. I didn’t care for the color I chose wasn’t what I expected. Was easy enough to use but I don’t think it’s something I want to continue using.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
MICHELLE K.
marzo 15, 2020
Color faded real quickly.
PUBLICADO POR:
MICHELLE K.
marzo 15, 2020
The color was bright for a week or so and then lost it’s luster. I don’t want this again. It’s was not worth it.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara T.
marzo 15, 2020
Disapointed
PUBLICADO POR:
Barbara T.
marzo 15, 2020
The color was way off. Despite my pointing out in my initial order and 2 subsequent calls to tweak my color, that my hair pulled gold strongly, my color was extremely brassy. I can do better myself with plain boxed color from the drugstore.
.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Barbara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Aileen M
marzo 14, 2020
Don’t buy this product!
PUBLICADO POR:
Aileen M
marzo 14, 2020
Zero stars. They must have sent me a bad batch of peroxide because the dye dissolved the ends of my hair and it tangled so badly I had to cut six inches from my hair! My scalp burned as well. The product was sticky and hard to get out of my hair even after several shampoos. Save your hair and don’t order this horrible product. What BS to answer me “that one of your hair care specialist have worked with me” This is not true, no one helped me with anything. Do not buy, dishonest company!
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