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Not to say i did not like it but definite would like to stick to the old color i had originally, the color i received made my hair looked washed out. Kinda (bla) the color is not good for me.
Naria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shanna Cuellar
August 5, 2016
My color was suppose to be dark Brown mahogany red with red gloss my hair color.
POSTED BY:
Shanna Cuellar
August 5, 2016
My hair color is now black that's what it looks like no mahogany red in it at all ?So what or how am I to do now any help as soon as I can get it would be nice please let me know what it is I'm to do thank you
Shanna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jackie L.
August 5, 2016
Color came out so bad!
POSTED BY:
Jackie L.
August 5, 2016
I got medium blonde (asked for ash to tone down brass) Had a bad feeling about using it, should have paid attention! The color is nothing like a natural color! muddy red orange brown. Followed directions to the letter.
Jackie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nadia K.
August 5, 2016
Not the color I asked for
POSTED BY:
Nadia K.
August 5, 2016
This color is brown and dull, nothjng coppery blonde about it! Also I asked my order to be changed to dark brown months ago, even uploaded photo explaining what I wanted. It seems like no one listened or bothered with it. I just wasted $30 on something I can't use..
Nadia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sheila
August 4, 2016
Not desired color
POSTED BY:
Sheila
August 4, 2016
Whoever processed my request seems like they didn't understand the color I wanted. My hair got way darker and redder when I wanted it to be somewhat the same color(light brown with caramel tones). I was very excited, now I am very disappointed :-(
I just woke up and saw my hair in daylight... Ugh I hate it. I reduced the rating from 2 stars to 1. I wish there was no stars. I hate it!!! I had beautiful caramel colored light brown hair and all I wanted was a Match. They couldn't even tell from the picture I sent them apparently. I hate it so much!!!!
Day 3 update. Omg I hate it even more. It's the middle of the summer and j lost all the beautiful gold from my hair. It's dark brown. What part of light golden brown didn't the color "specialist" get is beyond me. How? Really how? Now I'm going to wait for 6 weeks before I get my hair fixed which is the end of the summer. You ruined my summer fun hair. I hate it :-(
Sheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Barbara D.
August 4, 2016
It Damaged My Hair
POSTED BY:
Barbara D.
August 4, 2016
I would not recommend this product. It damaged my hair. It's been three months since I've used this product and my hair is still dry and brittle and my hair has still not recovered to the condition it was before I used this product. My hair has been damaged.
Barbara - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lynn O.
August 4, 2016
Not pleased with result of color or condition of hair.
POSTED BY:
Lynn O.
August 4, 2016
After using the product my hair was dull and dry with no highlights. I received a better result with an over the counter product which I normally use. The color was not bright, turned out very dull and dingy. Would not recommend this product.
Lynn - We’re sorry that your hair felt dull and dry after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rose S.
August 3, 2016
Horrible
POSTED BY:
Rose S.
August 3, 2016
My roots and ends are two different colors. My roots are the color that I asked for, but my ends are a greenish brown color, and it looks horrendous.
Rose - We’re sorry that your hair color came out uneven with a green hue on the ends. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Mariellen T.
August 3, 2016
Will never use again
POSTED BY:
Mariellen T.
August 3, 2016
This product made my hair,dry and dull. My hairdresser was shocked to see my hair with no luster or shine. I have had to give my hair intense conditioning treatments to get it healthier. Will never use again.
Mariellen - We’re sorry that your hair felt dry and dull after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Deborah S.
August 3, 2016
Ruined my hair
POSTED BY:
Deborah S.
August 3, 2016
I used your product and turned my hair black ...I went tout a salon to fix it and they had to make my whole head dark not the light brown that it usuallyis so now I have to wait months to even go lighter because they did a stran test and it turned orange ......never .again and you should at least get a pic of the persons hair and match it better .....I now have very dark hair and I'm not happy .....the salon said that your product does not have the products you claim ...
I just paid 175.00 to get it to look half way decent and it is going to be months before I can even for high light ...
.
Deborah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Anesa D.
August 3, 2016
Doesn't live up to expectations
POSTED BY:
Anesa D.
August 3, 2016
I bought this product hoping that it would be better then the products I have been buying from the beauty supply store. This hair color didn't last any longer then the $4.00 box I bought at ulta. After the fist wash (using the recommended shampoo and conditioner purchased through esalon) the color was noticeably faded. I was very disappointed with how much fading there was. I gave esalon 3 attempts at adjusting the formula but there wasn't any difference. Just keep buying the drug store hair coloring products- you will get the same results for less money.
Anesa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Deborah B.
August 2, 2016
Very disappointing!!!!!!!
POSTED BY:
Deborah B.
August 2, 2016
This colored my hair orange How disappointing. It was a mess. Then I added the mask and this was a total ugly mess.
Deborah - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Audrey Z.
August 2, 2016
Base color is too brassy still
POSTED BY:
Audrey Z.
August 2, 2016
I have been trying to work with eSalon to get them to help me. They seem responsive to a point, but when I continue to struggle with the issue after many attempts, I thought they could tell me, "Well, try this instead." They did suggest Tinted Love, but still it doesn't subdue it enough. I thought, well, maybe I request two colors, to use one as a highlight to mute the brassiness, and no none read my request.
Audrey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sheila M.
August 2, 2016
It's the most deceiving
POSTED BY:
Sheila M.
August 2, 2016
It's not what I expected just like some other it doesn't last. I'm disappointed, one week later I see grays, while it promise to last longer than a week.
Sheila M. - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we attempted to work with you to create a complementary reformulation. We received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kelly K.
August 2, 2016
Too brown
POSTED BY:
Kelly K.
August 2, 2016
I would prefer to have more of a medium auburn color
Kelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Laurie C.
August 2, 2016
Product was reportedly shipped twice, but I have not received either shipment.
POSTED BY:
Laurie C.
August 2, 2016
Very disappointed to have waited weeks for a re-shipment of my color kit that did not arrive the first time only to be let down twice.
Laurie - We’re sorry that you were disappointed by your experience and that you never received your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Melissa T.
August 2, 2016
Really unsatisfied
POSTED BY:
Melissa T.
August 2, 2016
Dislike the hair color, not even close to the color I wanted. My hair turn a dark brown color, not a happy customer at all!!! Want to cancel all my orders
Melissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karen T.
August 1, 2016
Not that good
POSTED BY:
Karen T.
August 1, 2016
Sorry but this hair color/product is no better than the supermarket brands. Doesn't have staying color plus my hair lost its shine completely! Also hate the color the colorist recommended, said we couldn't go the color we wanted (come on, I have been coloring my hair more than 30 years) but I said, OK, she is the expert, right? It's terrible! Plus NO STAYING POWER. To bad.
Karen T. - Thank you for your review. We apologize that you were dissatisfied with your hair color order. We see that you've since worked with your colorist to adjust your formulation. We are happy to see that you have continued to use our service and allow us to create your custom color.
POSTED BY:
Victoria F.
August 1, 2016
Custom Hair Color
POSTED BY:
Victoria F.
August 1, 2016
great company..Not my color to dark. Disappointed.
Victoria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Syndie W.
August 1, 2016
COLOR
POSTED BY:
Syndie W.
August 1, 2016
I want RED hair, I have expressed I want RED hair! instead I have dark, almost black with very little hints of RED. Only can see in extreme bright light! So far I am not happy at all. The first color I got wasn't much different. On the second order I spoke to them on the phone....... guess they didn't understand. I want to go from my natural med brown to RED. Store bought can do that, the Solon can that. Good luck on the color, I am not satisfied.
Syndie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
TERESE R.
August 1, 2016
hair color
POSTED BY:
TERESE R.
August 1, 2016
i was expecting a more vibrant color and I didn't like the condition of my hair after.....
Terese - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
CS W.
August 1, 2016
Not satisfied
POSTED BY:
CS W.
August 1, 2016
This product did not even cover up my roots. I choose a color with a tad of red and there is not a peep of it in my hair and I am predominantly a light blonde with natural darker roots
CS W. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for!
POSTED BY:
Jill W.
July 31, 2016
Very unhappy
POSTED BY:
Jill W.
July 31, 2016
I used the color following the enclosed directions. It did not cover my gray hair! It also dried out my hair. Very dissatisfied!
Jill - We're sorry to hear that you were unhappy with the coverage offered by your custom color. We see that you spoke with a representative who added a free hair color credit to your account, per our Satisfaction Guarantee. We look forward to crafting your reformulated shade designed for increased gray coverage.
POSTED BY:
christina A.
July 31, 2016
poor quality hair color
POSTED BY:
christina A.
July 31, 2016
i was very unsatified i nused it for the first time and it was like i poured a bottle pof babyoil on my hair it was so greasy it was rediculous im will not order any further orders not sure what is in it but absolutely awful i am giving it a very poor review and i don't normally say anything but i could not stand by have that happen to someone else i even told my girlfriend to send hers back which i referred her to try it like me wrong suggestion!!!!!!!
Christina A. - We’re sorry that your hair felt our hair color was greasy during your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
LA F.
July 31, 2016
color
POSTED BY:
LA F.
July 31, 2016
I have tried for over a year to get my color right.
I am not a satisfied customer at this point.
At one point you made my hair so dark I
Had to go have it professionally lightened.
Send new pics and starting over explaining over, and over, and over.
Less brown more RED. I AM A RED HEAD.
brown to copper. To much copper then red.
THEN IM ORANGE.
well guess what. I have to have it corrected professionally again.
I give up.
I don't know what to say.
You did have it right a few times. But if I asked for change it didn't work.
Sorry. Not satisfied.
If you look back and see how many times I wasn't satisfied and gave you a chance over and over.
I guess the guarantee doesn't apply all the time.
Will I try you again.
I really don't know.
Would I recommend you to someone.
If they have Straight up black or brown hair yes.
LA - We sincerely apologize that you have been disappointed with your color results and had to have your color corrected in a salon. We'd love to make it up to you, so we've reached out to you via email to see how we can assist you, per our Satisfaction Guarantee.
POSTED BY:
Aaran Q.
July 31, 2016
Not enough color
POSTED BY:
Aaran Q.
July 31, 2016
The color I got was lighter than the picture I provided & came out much redder than expected. Also, there wasn't enough gloss color to cover the length of my hair (I have very long hair). I probably won't renew my order based off of this, but I haven't decided.
Aaran - We apologize that your hair color turned out lighter and more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Yvette D.
July 31, 2016
My color turned to be black
POSTED BY:
Yvette D.
July 31, 2016
I am very disappointed with this coloring experience, I asked dark brown and I event explained in the that I was looking for a chocolate brown and my hair turned out all black, I have never had this color and I would have to spend a lot of money to have a color specialist at a salon to fix the color, and aside from all the chemical exposure which is not good for my health and my chronic fatigue disease.
Yvette - We're sorry that your most recent color order was too dark. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
kim C.
July 31, 2016
Didn't change color
POSTED BY:
kim C.
July 31, 2016
I used the product you sent me. And my hair color didn't change. I can't tell a difference at all. Maybe a Lil more redder than it was on top of head at the roots.
Kim - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julie D.
July 30, 2016
Not what I asked for
POSTED BY:
Julie D.
July 30, 2016
I asked for a lighter color and it's exactly the same as before. I'm not wanting blonde but about 2 shades lighter. I'm pretty unhappy with this shade.
Julie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
marjorie S.
July 30, 2016
Too dark too red
POSTED BY:
marjorie S.
July 30, 2016
Its just not right. My grays turn redish after a few washes
Marjorie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lindsey S.
July 30, 2016
Unfortunately disappointed
POSTED BY:
Lindsey S.
July 30, 2016
I'm not sure how this went wrong. I ordered a darkest brown color for my hair, which is mostly already overall a dyed darker shade of brown. I applied color to roots as instructed and then waited the given time, later applied the color to my ends and waited..Followed after rinsing instruction. I couldn't tell till my hair was dried that the parts that had faded from my old color from a few months ago were not even darker (I naturally darker brown hair with ash blonde streaks, so when color fades, I've noticed that streaked area tends to do so first). One of the reasons I wanted this product regularly was to do my roots of course, but also at this time I wanted to cover that streaked area, from time to time into a darker shade, a shade of darkest brown.. It wound up a medium kind of mousey brown at best on that area. Very little change whatsoever, if at all. I suppose I will be just going to the stylist this next time.
Lindsey - We apologize that your hair color came out more uneven and lighter than you expected. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We hope to hear from you soon.
POSTED BY:
Linda D.
July 29, 2016
YUCK!!
POSTED BY:
Linda D.
July 29, 2016
it was not the correct color it looks bad I can wait for it to be cut in the morning and they I can strip this crappy color in 10 more days!
Linda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Irene M.
July 29, 2016
Good colour
POSTED BY:
Irene M.
July 29, 2016
I am finding the product a bit strong for me.
I did not realise I was signed up for repeat orders!
Irene - Thank you for your feedback. We apologize for the disappointing experience you had with our color and that you were unaware of being on auto delivery. Or records show that you have successfully turned off your Auto Delivery. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
mandie N.
July 29, 2016
Horrible
POSTED BY:
mandie N.
July 29, 2016
Wasn't a subtle red....was a brassy red. Would definitely not use again !!!
Mandie - We’re sorry that your color turned redder than you expected. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Stephanie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
ERIKA R.
July 29, 2016
Not want it want they keep sending me a very dark color
POSTED BY:
ERIKA R.
July 29, 2016
Color I been requesting is a light brown and I been getting almost a black tone , it isnt covering my GREY hair at all
that makes me sad.
Erika - We are sorry to hear that your hair color turned out darker than you expected and making you sad. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Cynthia M.
July 29, 2016
Color
POSTED BY:
Cynthia M.
July 29, 2016
Hair color is exactly what I want, but it seems to fade within a couple of weeks because my greys return. Especially around my hair line. I know it isn't due to growth because my length is the same and no new growth is seen.
Cynthia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Karen F.
July 29, 2016
Way too dark!
POSTED BY:
Karen F.
July 29, 2016
The first shipment contained a free color for a dual process and the color was fabulous. Next shipment, color single process) was really dark. I am not using the one I was shipped and went to a hairdresser to fix it. Disappointed. Probably cancelling.
Karen - We are sorry to hear that your hair color turned out darker than you expected. We see your colorist reviewed your comments and has been working with you to adjust your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Anna W.
July 29, 2016
pink hair!
POSTED BY:
Anna W.
July 29, 2016
i sent a photo, got my kit, followed the directions exactly and ended up with pink hair. not a happy customer
Anna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Paula C.
July 29, 2016
Did not cover my grays at all.
POSTED BY:
Paula C.
July 29, 2016
My hair had no color or chemicals on it and yet this product did not cover the grays. I was willing to lose some of the pretty summer sun highlights in order to cover the gray, but this did not work. All instructions were followed to the T.
Paula - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jenny M.
July 29, 2016
Very Bad Quality Hair Color
POSTED BY:
Jenny M.
July 29, 2016
I noticed that it wasn't working well when 30 minutes passed and I didn't see the roots any lighter. I followed directions and didn't get good results at all. It did not cover grays at all and my scalp and hair are still extremely dry from the product. I will not be ordering again in the future. My hair is too important to have another bad experience!
Jenny - We agree that your hair is important, and we apologize that you were disappointed with your experience. We have notified your colorist that you would need an adjustment in the future, and would recommend uploading a current photo as your profile selections do not match your description. We have issued a refund for the cost of your color, per our Satisfaction Guarantee, and apologize again that you were dissatisfied.
POSTED BY:
Heather F.
July 28, 2016
I love the color but ..
POSTED BY:
Heather F.
July 28, 2016
The color is amazing but it doesn't cover my grays very well. The E-salon is awesome because they will be sending me a complementary reformulation. I cant wait to see if it covers my stubborn gray.
Heather - We’re sorry that your hair color did not provide the gray coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Mary T.
July 28, 2016
Last hair color
POSTED BY:
Mary T.
July 28, 2016
I have loved all my other colors just this last one was way to dark and I change nothing with my order.
Mary - We apologize that your recent formulation came out darker than you expected. We'd love to send you a reformulated shade to better suit your needs, so we have added a non-expiring complimentary hair color credit to your account. This credit will automatically apply to your next color order. We look forward to adjusting your shade and hope to hear more of your feedback in the future.
POSTED BY:
Rosalia M.
July 27, 2016
Wish it lasted more
POSTED BY:
Rosalia M.
July 27, 2016
I have highlights and I don't use regular shampoo. I use hair cleaner with no sulfates and I clean my hair twice a week. The grey coverage starting fading quicker than expected. It lasted longer than store bought product, but less than when I have my roots done at the hair salon. Other than that, love the color and the convenience.
Rosalia - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. We have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
denise S.
July 27, 2016
Not enough pigmentation to color my hair to my desired color.
POSTED BY:
denise S.
July 27, 2016
I am canceling my account and will not order again. I sent pics of the color of my hair and sent a pic of the desired color I was seeking. I'm not saying this is a bad product but it does not work for me and my gray hair. I followed directions and even extended time left on as I know I have a lot of gray. While this product may or may not contain more pigment then shelve bought colors but not enough to achieve the color I was seeking. I went to a hair salon and had it corrected to the color I wanted.
Denise - We’re sorry that you were unhappy with the gray coverage after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. We would love to still work with you to getting the right blend. We hope you consider using our service in the future.
POSTED BY:
Donna L.
July 27, 2016
Did not fully cover the gray
POSTED BY:
Donna L.
July 27, 2016
I love the color but it did not sufficiently cover my gray even from day one. The gray around my temples did not color at all. Overall, I will continue with the color but will try to add something to help it cover the gray better.
Donna - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Hollis L.
July 27, 2016
Way too dark
POSTED BY:
Hollis L.
July 27, 2016
I have only used the first box (the 2nd one is still in my bathroom cabinet) and it was way too dark. I've been meaning to call/write to see if I can return the 2nd box (still in shipper). Please advise as to the process of trying to get a refund? Thank you~
Holly
Hollis - We apologize that your results were too dark. We see that you reached out to us and we notified your colorist that you need an adjustment, in addition to refunding the second order. Thank you for sharing your feedback.
POSTED BY:
Mariella T.
July 27, 2016
I wouldn't use the shampoo and conditioner included
POSTED BY:
Mariella T.
July 27, 2016
The color isn't so bad, but the shampoo and conditioner left a tacky feeling in my hair which left it in clumps and very hard to style. I had to wash it again the next day.
Mariella - We’re sorry that you were unsatisfied with our products and that they left your hair feeling tacky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
R M.
July 27, 2016
You didn't get my hair color at all!
POSTED BY:
R M.
July 27, 2016
My hair is DARK brown with white around the face. This color is unusable. Also, I had no idea I signed up for auto re-order--what a scam. No more for me.
R.M. - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Jessica T.
July 27, 2016
Misleading Coloring Contents
POSTED BY:
Jessica T.
July 27, 2016
Love the product, hate the customer service and misleading website.
Made my first order in June and was very happy with the product. However, when my second shipment in July arrived it did not include the applicator brush. Which is shown on the website to be included with the order for all the price points. So I sent in a support ticket and didn't hear anything back for 2 weeks, so I put in another and got an email back saying that the coloring kit doesn't include the application brush. I sent them a picture of their website showing that it "includes all the tools you need" (which includes the application brush) and they said that is only with your first order, well it doesn't indicate that on their website.
So, instead of dealing with a misleading website and subpar customer service, I am canceling my subscription. If this is how they handle a $1.25 application brush I don't want to see how they handle a mistake in hair color!
Jessica - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
kellyann H.
July 27, 2016
No longer happy with color
POSTED BY:
kellyann H.
July 27, 2016
No longer happy with gray coverage or with the length of time color stays
Kellyann - We’re sorry to hear that you were unhappy with the gray coverage results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Peggy S.
July 26, 2016
Like the product just hard for it to cover my grey
POSTED BY:
Peggy S.
July 26, 2016
Product is great but still hard time getting it to cover my grey
Peggy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Amanda B.
July 26, 2016
my last colour
POSTED BY:
Amanda B.
July 26, 2016
I am disappointed with the colour as it is a lot duller than previous and my hair lost the shine it had
Amanda - We apologize that you feel our color was more dull than your previous orders. We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon!
POSTED BY:
Erin C.
July 26, 2016
Great color/bad application
POSTED BY:
Erin C.
July 26, 2016
This is the third time I've used the esalon service for my hair color. They have tweaked my color to one that I do really like however the application part of it is not one that I enjoy. I understand I am not a professional but I have loads of experience in both applying my own color and having my color professionally done. The first time using it I don't recall any issues, the second time using it I couldn't get the color to rinse out, it felt like it seized up on my scalp and I literally had to scrub my scalp extremely hard with my nails in order to get it out. I actually emailed about it and was told to use a clarifying shampoo. I just applied this again today (thinking maybe I did something wrong or I was just the unlucky recipient of a faulty mix) and the same thing happened again. I had to scrub to get the seized product off my scalp. I followed the directions extra cautiously because of the last time and it still happened. I love the final color but am angered over the experience and unfortunately will be cancelling my subscription as a result. I'll fork over the extra cash to have it professionally done as I now lack confidence in myself and the products I purchase for home use.
Erin - While we're glad that you enjoying your color results, we sincerely apologize that you felt the hair color seized up on your scalp and was difficult to remove. Since you've expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Phyllis J.
July 26, 2016
Nice color on paper
POSTED BY:
Phyllis J.
July 26, 2016
This was my first time purchasing from e-salon, I followed all instructions to the tee and the only thing it did was slightly tint my hair! I am very unhappy with the product!
Phyllis - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Cathy P.
July 25, 2016
Fades fast
POSTED BY:
Cathy P.
July 25, 2016
I absolutely love the color the first week or so. But then it seems to immediately fade
Cathy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Melanie-Dawn F.
July 25, 2016
Time, $ & Results
POSTED BY:
Melanie-Dawn F.
July 25, 2016
The second shipment was twice the price as the first, it dried my hair out and it doesn't last very long.
Melanie-Dawn - We apologize for any confusion with our pricing! We currently offer new clients 50% off when they sign up for our Hair Color Plan (Auto-Delivery). Under this promotion, your first hair color was only $10 (rather than $20), plus $4.95 shipping, for a total of $14.95. Based on your profile, we see you recently placed a new order. We hope this formulation better suits your needs. We look forward to hearing more of your feedback soon.
POSTED BY:
Teresa M.
July 25, 2016
New hair color choice
POSTED BY:
Teresa M.
July 25, 2016
It was ok, but I would have preferred to be able to see more burgundy tint to it
Teresa - We see that your colorist carefully reviewed your comments and adjusted your formulation for the increased burgundy tones you requested. We hope this formulation is more suited to your desired color and hope to hear more of your feedback soon.
POSTED BY:
Aneta S.
July 25, 2016
Color tone
POSTED BY:
Aneta S.
July 25, 2016
The tone was not ashy enough for me. I really wanted an ashy cool tone, i tried to adjust my color 3 times for my next coloring, but the color i was receiving was still not what i was expecting. I think i will be sticking to a hair salon intead.
Aneta - We apologize that your hair color did not turn out as ashy and cool as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
My Email S.
July 25, 2016
Hair Feels Full of Product
POSTED BY:
My Email S.
July 25, 2016
I will start of by saying the colour is great, I am just disappointed by how horrible my hair feels. I had now washed it 3 times (in one day) and it still feels sticky from product I am hoping the 4th shampoo will get the rest out. Also the mess!!!
The application of root touch up was great but when it came to step 2 it was far too runny and went everywhere, so much so I had to stand in the garden as it was dripping all over the place. I dye my hair a lot with home colours and it has never been as bad.
Its disappointing but I will not be using it again
Kim - We’re sorry that your hair felt sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Wendy M.
July 25, 2016
It didn't color all my hair!!
POSTED BY:
Wendy M.
July 25, 2016
It only colored my roots not the rest of my hair. I'm so dissatisfied and my hair looks terrible.
Wendy - We truly apologize that your color came out uneven. We've forwarded your comment along to your colorist who will carefully review it before crafting your reformulated shade. We hope to hear your feedback on this updated color soon.
POSTED BY:
Jamie D.
July 25, 2016
Roots turned red
POSTED BY:
Jamie D.
July 25, 2016
This shipment was disappointing. My roots are blondish-red, while the rest of my hair is dark brown. I've had to cover it every morning with root touch up.
Jamie - We're sorry that your recent shipment did not offer the coverage you expected. We see that your colorist reviewed your comments and adjusted your formulation to increase coverage and reduce brassiness. We hope to hear your feedback on this reformulation soon.
Gloria - We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon.
POSTED BY:
Heather W.
July 25, 2016
I didn't place this order but it arrived I got charged and I won't ever use it,
POSTED BY:
Heather W.
July 25, 2016
I got charged for auto delivery but I has turned off auto delivery after my first purchase now this arrived and I've been charged for something I don't want, I didn't like the color the first time, I'm not using it again especially at that price . so now what do I do I'm just stuck with a product I don't want or like and got charged for it. Do not send me any more products
Heather - We are truly sorry you were unhappy with your color as well as for any confusion, as we value your experience as a client. We see that your first order included an optional discounted service, and because we had not heard back from the reminder email we sent ahead of time, we prepared your order for you. Upon reviewing your account, we see that your service has been turned off and you returned your order for a refund. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Cherie M.
July 24, 2016
I hated the color! I said ash and I got reddish.
POSTED BY:
Cherie M.
July 24, 2016
Hair feels nice and shiny but color is horrible!!!
Cherie - We apologize that your hair color turned out more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Michelle - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Lynda P.
July 22, 2016
Hair colour
POSTED BY:
Lynda P.
July 22, 2016
I was very.disappointed with the hair colour- it was to.dark and not really.for.a.dark coloured redhead. Overall would.not.recommend it
Lynda - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Serene J.
July 22, 2016
It still made my hair RED
POSTED BY:
Serene J.
July 22, 2016
I specifically asked that it not make my hair red tone and it did.
Serene - We apologize that your hair color turned out more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jacinta M.
July 21, 2016
Allergic reaction
POSTED BY:
Jacinta M.
July 21, 2016
Please cancel my account as I had an allergic reaction to your colour and can't seem to contact you to cancel!
Jacinta - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you contacted us over the phone after creating this review and we were able to help you. Again, we apologize.
POSTED BY:
Mary B.
July 21, 2016
Color wasn't even close to mine
POSTED BY:
Mary B.
July 21, 2016
The color didn't wven match closely to my color. It was way too dark. I also canceled my order, but I see now that I have a new one on the way. GRRRR
Mary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per your request, turned off your Auto Delivery and refunded your order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tita R.
July 21, 2016
I do not like the color su sugest totally dark
POSTED BY:
Tita R.
July 21, 2016
The color it is not the same
I comes too dark did not used it, i won't used it anymore.
Tita - We're sorry that your application yielded darker results than you expected. We see that you have reached out to us and we have issued a refund, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied.
POSTED BY:
adriana C.
July 20, 2016
It's ok
POSTED BY:
adriana C.
July 20, 2016
At the beginning was good, then it wasn't working like at the begging. The color doesn't cover my grey roots .
Adriana - We apologize that you were disappointed by the results of your color application. We see your service has been cancelled and your most recent order has been refunded. Again, we're sorry that you were unhappy with your experience.
POSTED BY:
Jennifer A.
July 20, 2016
Fades
POSTED BY:
Jennifer A.
July 20, 2016
Colored hair on a Saturday, by Tuesday already fading. This is my second try with product and my last.
Jennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Anjuman Z.
July 20, 2016
Not great!
POSTED BY:
Anjuman Z.
July 20, 2016
Gives lovely coverage to begin with but my grey roots were back within days! Not happy!
Anjuman - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lisa P.
July 20, 2016
The color
POSTED BY:
Lisa P.
July 20, 2016
The color was fine but Im thinking that I wanted it to have a little more red/mahogany in it - I want it alittle darker but with the red/mahogany - any suggestions?
Lisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and made the proper adjustments to your color before sending out your next order. Again, we apologize that you were unsatisfied with your color.
POSTED BY:
jan W.
July 20, 2016
Pretty color but too dark
POSTED BY:
jan W.
July 20, 2016
I had asked for a lighter blonde for summer and it is at least a shade or two darker of a blonde. I would like the next to be lighter than the blonde you have been sending all year.
Jan - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Ellen N.
July 20, 2016
Tried new color
POSTED BY:
Ellen N.
July 20, 2016
I changed my normal color to a dark brown with a purple tint to it. While the product covered my hair well, it did NOT change my color at all. I followed the directions to a tee, I event timed each step with my phone to get it right. My hair is colored and it looks nice but their is no difference from my usual color. I was really looking forward to a different look for the summer, and I have to say I am disappointed, :(
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane H.
July 20, 2016
grey roots
POSTED BY:
Diane H.
July 20, 2016
I can't seem to get the roots covered well. I was going to a lighter color, but still did not like. Guess I need to stay w/ a dark auburn, which I do really love. But, time before last that did not cover my roots well either.
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carmen D.
July 20, 2016
Something is wrong!
POSTED BY:
Carmen D.
July 20, 2016
Two times the coloring clumped up in my hair like a waxy substance that took 3-4 washing with shampoo other than the shampoo provided. The first time it happened I figured it was me and I had read the directions wrong. The second time I especially paid attention and followed directions. It still clumped. My hair is normal, color treated (every 2 months for root touch-ups), a bit dry but not abnormal. I use minimum styling products just a touch of hair spray or flat iron protection. I air dry my hair. Sorry but two times having this problem is worrisome.
Carmen - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jan D.
July 19, 2016
Not satisfied
POSTED BY:
Jan D.
July 19, 2016
Less supplies for more money,I'm not good with that order.
Jan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
Jen Y.
July 19, 2016
Not really designed for dark black Asian hair.
POSTED BY:
Jen Y.
July 19, 2016
This is the third tweak I've made to my custom hair color. I really want purple-ish hair (there used to be a L'Oreal Feria deep purple color) but my dark black Asian hair really needs to be bleached before taking on any color. At most, it gave a slightly red-brown sheen/tint to my hair.
Jen - We apologize for any confusion. Our color can be used by clients of any background and any hair type, but regardless of either of those factors, the violet we create is subtle and can only be seen as a sheen under light. Our experts agree that you will need to visit a salon to achieve the vibrant purple you are looking for. While we don't want to lose you as a client, we would rather deliver different results than you expect, and we hope you accept our apologies.
POSTED BY:
Nicole T.
July 19, 2016
why i dislike the product
POSTED BY:
Nicole T.
July 19, 2016
I was very disappointed in the product. The color of my hair did not change at all, it didn't even change the gray hairs. None of the lavender was visible, in fact the only thing the product did was dry my hair out badly.
Nicole - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Joan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for recent order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Catherine M.
July 19, 2016
HAve even used first one and was in no way
POSTED BY:
Catherine M.
July 19, 2016
Was in no way told this was on of those auto shipment plan. I haven't used first one I got and will gladly return it! You have no authority to bill my debit card!!!
Catherine - We’re sorry that you were disappointed with our service and we apologize that you had missed the details of our Auto Delivery program while placing your order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Amy R.
July 19, 2016
Custom Color
POSTED BY:
Amy R.
July 19, 2016
I just used this new color, and it looks a little too dark. I will wait to see how it looks after a couple of washings.
Amy - We are sorry to hear that your hair color turned out darker than you expected. We look forward to hearing more feedback on this new formulation soon.
POSTED BY:
Laura M.
July 19, 2016
Not happy
POSTED BY:
Laura M.
July 19, 2016
This time I only received one bottle, I never confirmed I wanted one bottle but used it to the instructions thinking it would be the same! The colour was fine, but after just two washes it had faded and now after 3 washes it's gone out of my hair altogether, I'm very disappointed with this, would like to cancel my orders and request a refund.
Laura - We’re sorry that you were disappointed by the results of your color application.We send a second bottle with your first order complementary. After your first order you can purchase the 2nd bottle to refresh your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Rose C.
July 18, 2016
Color not what I expected !
POSTED BY:
Rose C.
July 18, 2016
The color was way off I wanted berguandy not brown there was no red to it wasn't happy with the color !
Rose - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Margaret R.
July 17, 2016
Colour Hair Colour
POSTED BY:
Margaret R.
July 17, 2016
This bottle didn't seem to take as well as the previous bottle and seems to be fading very quickly. I don't know if keeping it on my hair for longer would rectify this but I am a bit disappointed with this one.
Margaret - We apologize that your color did not stay as long as expected. We see that you contacted your colorist about this matter and we made adjustments that you love! We value your experience as a client, and we're glad we were able to match you with the right formula for you.
POSTED BY:
Michelle D.
July 17, 2016
Minimal coverage
POSTED BY:
Michelle D.
July 17, 2016
I colored my hair June 29th and it's now July 17 less than 3 weeks since I colored and my grey hair is already showing to the point where I need to re color.
With my normal hair color I can go 4 maybe 5 weeks without having to re color. I would definitely not purchase this again. Especially since the price jumps from $10 to $20
Michelle - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Marcy M.
July 17, 2016
Too dark too brassy
POSTED BY:
Marcy M.
July 17, 2016
It's too dark and still too brassy. I can't see the golden in it. I'd rather have a medium brown, much more golden with a hint of copper.
Marcy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jessica D.
July 17, 2016
Please lighten
POSTED BY:
Jessica D.
July 17, 2016
The color was much too dark brown. My hair is lighter brown with natural copper highlights and salon blonde highlights. Please make the brown lighter and increase the copper some or add dark blonde.
Jessica - Thank you for your feedback. We see that you contacted your colorist and we adjusted your color for you. Upon reviewing your account, we're glad to see you enjoyed the results of the changes we made!
Debra - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shawn M.
July 15, 2016
Not desired color after 2nd attempt
POSTED BY:
Shawn M.
July 15, 2016
This was the 2nd attempt to go to medium brown and my husband said I looked like an orangutan! Definitely was not planning on the orange head of hair! :(
Shawn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Diane L.
July 15, 2016
fadeing
POSTED BY:
Diane L.
July 15, 2016
Well it's fading fast this time and a bit too light
Diane - We’re sorry that you were unhappy with the results of your order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Pam K.
July 14, 2016
Not a good experience
POSTED BY:
Pam K.
July 14, 2016
This really dried out my hair and caused red tones. The ammonia smell was so strong. I would never do any blonde shades again. I would try brown shades at some point just to see the difference.
Pam - We’re sorry that your recent formulation dried your hair more and turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Sara P.
July 14, 2016
Great idea but needs some tweaking
POSTED BY:
Sara P.
July 14, 2016
I love the idea of having my hair color on a timed schedule, and delivered straight to my house. I like the custom blending. My one complaint is that it is not nourishing at all to my hair! I can get store bought color that leaves my hair much softer and it doesn't make my hair feel like straw.
Sara - Thank you for your feedback. We apologize for the disappointing experience you had with your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have credited your account for one complimentary hair color order and have reached out to you with directions on how to redeem this credit.
POSTED BY:
Hollie M.
July 13, 2016
Mixed Feelings.
POSTED BY:
Hollie M.
July 13, 2016
So I was going from bleach blonde to black and decided to go with eSalon as I'd seen many videos on YouTube about how great their products were.
The first package I had included a "filler" color of red which is needed before going dark again, and then a demi-permanent "Soft Black" to go over top.
At first I was extremely unhappy, the color applied black but didn't come out as black. I ended up with a mousey brown color that I really disliked, so I contacted my colorist.
I have to say, eSalon's customer service is incredible, super friendly and helpful and has a really nice personal touch which is great.
I then got sent out a permanent Soft Black with blue tint color as I had requested, free of charge in line with eSalon's policy which I thought was amazing.
After applying that according to the instructions, I rinsed it out and voila, had such shiny beautiful black hair just like I wanted!
Now here is my problem, not even two weeks later my hair has faded almost entirely back to the original mousey brown it was that I disliked.
I'm devastated, as this color was supposed to be permanent, and anyone who has ever dyed their hair black knows how very permanent that color usually is.
I'm extremely disappointed as I thought this would be the best route for my hair but alas it has been a whole load of back and forth between dying and then the product not living up to my expectations.
This could just be my hair and it may be that it just doesn't work with it, but I have to say to have a "permanent" color fade almost totally within two weeks is extremely disappointing.
Although I would say my experience wasn't the greatest I know there are plenty of people who have had great experiences with this company and products.
Unfortunately for me I wont be purchasing again.
Hollie - We are so glad that you enjoyed your color and customer service experience, but apologize that the free Permanent color we sent faded so fast. Based on the information you provided, your hair needs more time to recover from the bleach you used prior, as damaged hair will not take and keep color as expected. Again, we apologize, and we hope you resume with us once your hair health is restored.
POSTED BY:
gee gee
July 13, 2016
Refund is impossible
POSTED BY:
gee gee
July 13, 2016
I waited two weeks, no product; requested a refund and turned off auto order. I was offered another delivery which would also take nearly two weeks; after my written request to cancel that order, I receive notice that another shipment is on the way.
I just want my money returned in full, without this "less shipping" business! Can you do that?
Gee Gee- We apologize for any confusion. Orders we send to US clients do not take two weeks to arrive; it appears the USPS lost your order and we offered a free replacement. Upon reviewing your account, we see that you reached out to us and we issued a refund for your first order per your request, and you have returned the free replacement we had been under the impression you had requested. Your experience as a client is important to us, and we hope you accept our apologies.
POSTED BY:
janice A.
July 12, 2016
Disappointed
POSTED BY:
janice A.
July 12, 2016
I found this colour too dark and it put me off. But I am willing to give the esalon experience another try.
Janice - We apologize that your color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
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