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Yolanda - We’re sorry that you were not completely satisfied with your first. We have reviewed your account and see that, per our Satisfaction Guarantee, we processed a complimentary reformulation to better reach your hair color goals in October. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Clare C.
November 21, 2016
Colouring kit
POSTED BY:
Clare C.
November 21, 2016
The colour was far too dark, not at all as expected or promised from the website. It also left my hair harder to handle than other colour kits I have used at half the price. I would not recommend and will not be using again
Clare - We’re sorry that your color formulation came out darker than you were expecting, and left your hair hard to handle. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
AK27
November 20, 2016
Colour does not rinse out well
POSTED BY:
AK27
November 20, 2016
It took a lot of shampooing to remove the colour. Plus there are better quality colours available at a lower price. This colour did not give any tones or gloss.
AK27 - We're sorry to hear you had issues removing the color from your hair. We've reached out to you via email to troubleshoot some reasons why this may have happened and some easy solutions. We hope to work with you further to make your color just right for you.
POSTED BY:
Bernice S.
November 19, 2016
Disappointed
POSTED BY:
Bernice S.
November 19, 2016
This color was not better than what I can purchase at the drug store - didn't cover my gray as I hoped
Bernice - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Malouh E.
November 19, 2016
Very Disappointed!
POSTED BY:
Malouh E.
November 19, 2016
I've been a customer for quite sometime now. I asked to adjust the formula of my order. I wanted for my hair to look more reddish than what I normally order but it turned out that the red color is not visible at all - not happy and bad hair day :(
Malouh - We’re sorry to hear that you were unhappy with the results of your most recent custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stephanie O.
November 19, 2016
still getting red and gray coverage isn't great
POSTED BY:
Stephanie O.
November 19, 2016
gray coverage isn't great. I also "pull" red and this hasn't corrected that at all. I had professional photos done for my job the week after using this and the photo is very red.
Stephanie- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage as expected and turned out too red. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to get the color just right. Your Colorist has received your feedback and we have adjusted your formulation to help achieve your desired results. Again, we are sorry that you were not completely satisfied with your color.
POSTED BY:
Shelle S.
November 19, 2016
Brassy
POSTED BY:
Shelle S.
November 19, 2016
This is the second color and it's still too brassy. I wanted dark blonde and ended up with orange
Shelle- Thank you for sharing your feedback with us. We apologize that your color turned out too brassy. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to best under stand your hair color needs. Again, we are sorry that your color did not provide your expected results.
POSTED BY:
Maria C.
November 18, 2016
Dissatisfied Customer!
POSTED BY:
Maria C.
November 18, 2016
Once again" very disappointed of this hair product less than a week I applied my hair color and my grays started to show very unhappy I will not be ordering again.
Maria - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lea K.
November 18, 2016
Covering gray hair
POSTED BY:
Lea K.
November 18, 2016
Color didn't cover the gray hair for more than two weeks. After that I saw white hair at my temples.
Lea - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Theresa F.
November 18, 2016
Aweful!
POSTED BY:
Theresa F.
November 18, 2016
I was so excited to get this color but the first time I tried it my hair turned GREEN!! Only on the ends but I hated it. I ended up using oops to take it out. Then I thought I would give it another try and this time my hair turned ORANGE. I wanted it blonde and it is an ugly orange color. Don't try it!
Theresa - We apologize that your results came out differently than expected. We see that you have already contacted us about this matter and we have refunded you for the cost of your color, per our Satisfaction Guarantee. Your results are important to us and again, we apologize.
POSTED BY:
shirley C.
November 18, 2016
Not colour I expected
POSTED BY:
shirley C.
November 18, 2016
I was really keen to try this new colour but very disappointed, it was meant to be a red mahogany colour, it's more burgundy. I did exactly what the instructions said, been left with lighter bits where grey comes in don't think it's any better than the regular home colour I normally buy at less cost. Will be cancelling future orders, and not keen on idea you have to take a subscription just to try it.
Shirley- Thank you for sharing your candid feedback with us.We apologize that your hair color was not exactly what you were looking for. We want to make sure that we understand all of your hair color needs and get your color just right. We have gone ahead and reached out to you regarding your hair color order in regards to our Satisfaction Guarantee. Again, we are sorry to hear that you were unsatisfied with your color results.
POSTED BY:
teresa M.
November 17, 2016
review hair color
POSTED BY:
teresa M.
November 17, 2016
I just colored my hair 2 weeks ago and m gray is already coming through. also the color is very dark. I asked the 2nd time you all sent to lighten it up and it was not, I am looking to go back to purchasing color via a store.
Teresa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joanna C.
November 17, 2016
That's not what I wished for !
POSTED BY:
Joanna C.
November 17, 2016
Nothing special, didn't stay any longer than any store buy color. Not color as I wished for !
Joanna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Maria D.
November 17, 2016
No good for relaxed hair
POSTED BY:
Maria D.
November 17, 2016
When I bought this product I explained that I relaxed my hair. I even wait till Monday to ask if it was OK to use it with all the peroxide that was included in the box. My hair is long and since I use the color, my hair started to break and tangle. I don't want to use this color anymore, please don't ship it anymore. Thanks.
Maria - We’re sorry to hear that your results did not turn out as you expected. It is okay to use hair color after a relaxer, as long as a minimum of 3 weeks has passed. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Terri S.
November 17, 2016
haircolor
POSTED BY:
Terri S.
November 17, 2016
i am not satisfied the way the color does not cover grays, I would like to cancel my subscription from here on out.
Terri - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So, we have credited your account for one complimentary hair color order. We have turned off your Hair Color Plan and have reached out to you with directions on how to redeem your Free Order Credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Michele E.
November 17, 2016
Not happy
POSTED BY:
Michele E.
November 17, 2016
Not happy. I have canceled my auto delivery and would like a full refund The product damage my hair and I had a lot of it fall out Very upset because this is never happened to me before when coloring
Michelle- Thank you for sharing your feedback with us. We sincerely apologize that you experienced more hair loss than normal and that your hair felt damaged after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Christine R.
November 17, 2016
The color was great but changed the texture of my hair
POSTED BY:
Christine R.
November 17, 2016
Although the color is great, I have tried the product twice. The product changed the texture of my hair making it harder to style.
Christine- Thank you for sharing your feedback with us. We apologize that your hair color was not completely satisfactory. We have gone ahead and reached out to you in accordance with our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry to hear that your hair color experience was not completely satisfactory.
POSTED BY:
Karen R.
November 16, 2016
Too orange
POSTED BY:
Karen R.
November 16, 2016
Hair color the second time I used it turned my hair orange-red.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Angela F.
November 16, 2016
Too much gold
POSTED BY:
Angela F.
November 16, 2016
This was a top quality product. My hair feels great and it was professional quality color--great for grays and matching new roots!! I would give it 5 stars for the right color.
However, it was listed as "cool beige" and I assumed there would not as much red tint in it. I did see the pre-mix said "gold" as an ingredient, but I assumed because it was a teeny-tiny amount compared to the ash and blonde, and since this was a professional service listing the color as "cool", that it would still turn out as a cool blonde and not bronzy.
The color gave me a very bronze tint in my hair like box dyes too. I used Dawn last night to scrub the bronze out, and now its a cool beige blonde, but I will go to Sally's in the future to get the blue base cooler blondes.
Angela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
OLGA C.
November 16, 2016
nice color but kinda darker than expected
POSTED BY:
OLGA C.
November 16, 2016
hair was really hard had to wash again after dried have to see how it turns out
Olga - We're truly sorry that our hair color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you with this. We hope to continue helping you find hair perfection!
Linda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sandra W.
November 15, 2016
Something was not right from the start.
POSTED BY:
Sandra W.
November 15, 2016
When I shampooed out the product the rinse water had a massive amount of scummy frothy soap/dye? I was happy with the color and texture at the beginning, but by the time the first auto-reorder came up I now have dry brittle hair that has been falling out continuously. Luckily I have thick wavy hair to begin with, but not even my argon oil treatments and complete avoidance of heat styling tools, elastics, pins, etc has stopped the daily hair loss. I'm hoping whatever happened isn't at the follicle level and i'll see new growth.
Sandra - Your experience is paramount to us, and we are truly sorry to hear your results felt dry. We see that you proceeded to shampoo the color after your timing, and need to bring your attention to a crucial step in your Personalized Instructions that advises you to massage any unused mixture into your hair until it feels creamy, and wait to shampoo your hair until you have *completely* rinsed out the creaminess. We'd be happy to assist you further with this matter and will be reaching out to you shortly.
Donna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Elizabeth R.
November 15, 2016
Didn't color all my hair.
POSTED BY:
Elizabeth R.
November 15, 2016
The shipment didn't color all my hair. Not just hair line. Places I know were completely covered. When I contacted the company I was told to tell them what happened so they can do better next shipment. I will not receive another shipment because that was not right.
Elizabeth - We apologize that your first order did not provide the coverage you were looking for. We would love to send you a complimentary reformulated color designed to better suit your needs. Your account has been credited for one complimentary hair color order. We have reached out to you via email with directions on how to redeem this credit. We apologize again that the color did not meet your expectations and for any misunderstanding regarding your complimentary reformulation.
POSTED BY:
laura S.
November 15, 2016
The one thing that never works is the color lasting.
POSTED BY:
laura S.
November 15, 2016
I am 47. Started getting gray about 3 years ago... the color lasted for two weeks then the gray is back. please help.
Laura - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
Bonnie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Leah D.
November 14, 2016
i do not recommend
POSTED BY:
Leah D.
November 14, 2016
do not recommend this product waited 10 days for this product read all the instructions and did as exactly how it said and it didn't even go a shade lighter at all and the product thinned my hair
Leah - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Faith W.
November 14, 2016
Last time
POSTED BY:
Faith W.
November 14, 2016
Color does not last long. Gray is back in four weeks. For 20.00 you would think you should get 6 weeks. I use color safe products, and still have to do every 3 to 4 weeks.
Faith - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Tonya S.
November 13, 2016
Not impressed
POSTED BY:
Tonya S.
November 13, 2016
My gray started showing after my 1st wash which was a week later. Will move on to try another brand thank you
Tonya - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kathy S.
November 13, 2016
Good but not the price!
POSTED BY:
Kathy S.
November 13, 2016
I liked how everything was all packaged professionally. Covered the gray. Not liking that it costs double then what I pay in the stores. Not that much difference. Color is very dark.
Kathy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Renata
November 13, 2016
Difficult to reach the tone
POSTED BY:
Renata
November 13, 2016
I was happy with the color quality but it hasn't been easy to change the standard color and request a tone adjustment. It seems to work best with standard colors which sort of defeats the purpose.
Renata - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle E.
November 12, 2016
Did not turn out right
POSTED BY:
Michelle E.
November 12, 2016
I got a custom made color because i wanted to go light blonde. I sent pics of my hair and made notes saying that my hair tebds to turn brassy . Im not surprised with my luck lately of coyrse my gahr didnt turn out right. Its brassy n much much darker than i wanted. I knew that it wouldnt be as light as i wanted since esalon only lightens by 2 shades difference but i feel like it bareley lifgtened n just went brassy..... it looks lije dark caramel or peanut butter. Lol.......ugh
Michelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Shelly V.
November 12, 2016
Same as store bought boxed hair color
POSTED BY:
Shelly V.
November 12, 2016
The bells and whistles are what cost you more, not product. I followed the directions properly, and eSalon did not even cover my grey/white. This hair color gave me the exact same color as the box color I buy at wal-mart, only costs way more. Do not bother!!
Shelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rhoda C.
November 12, 2016
Mistake
POSTED BY:
Rhoda C.
November 12, 2016
I tried changing to a little lighter and it was to light for my hair.
Rhoda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Rochadie V.
November 12, 2016
I would like to cancel all orders.
POSTED BY:
Rochadie V.
November 12, 2016
The color that was sent to me is medium brown and that color is to dark.
Rochadie - We’re sorry to hear that your results did not turn out as you expected. We have cancelled your service, as you requested. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Allison H.
November 12, 2016
Not exactly right
POSTED BY:
Allison H.
November 12, 2016
Was not extremely happy with the color. I had asked before to make it more ash, bUT this time it was again not dark enough.
Allison - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
Christina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stephanie B.
November 12, 2016
Look better at picture given
POSTED BY:
Stephanie B.
November 12, 2016
If you were in doubt as to the color the custumer wants please refer back to pictures or contact us. Not pleased. Not enough to cover all hair and its a drastic change and my hair feels horribly dry now. Not shiny. Very dull. Not salon quality to me. But did like the design of package and concept.
Stephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Edith D.
November 11, 2016
Grey Coverage and doesn't last long
POSTED BY:
Edith D.
November 11, 2016
This hair color doesn't seem to last very long, grey shows through within a couple of weeks. and still too much red in the final color.
I am going to cancel my membership. Thank you
Edith - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm that your service has been cancelled, as you requested. We have gone ahead and reached out to you per our satisfaction guarantee. Again, we apologize that you were dissatisfied with your experience.
Connie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kate B.
November 11, 2016
Color lovely but does not last
POSTED BY:
Kate B.
November 11, 2016
I have now tried 3 rounds of eSalon color. My color formulation has changed several times to try to get it right. While I appreciate the flexibility of the eSalon team, my color just never landed in the right zone. On the one occasion that I really liked the color, it faded within 3 weeks, starting to fade after the first wash. The color was supposed to be permanent and I used the Heart Lock It shampoo and conditioner. Ultimately, this was pretty spendy, non-permanent color.
Kate - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Laurie M.
November 10, 2016
Didn't keep the color change request
POSTED BY:
Laurie M.
November 10, 2016
Awhile back , I asked for a color change, and this time after I colored my hair, it wasn't the correct color .
Laurie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results. We look forward to the opportunity to reformulate a color that will provide the results you’re looking for.
POSTED BY:
Suzi W.
November 10, 2016
complete let down
POSTED BY:
Suzi W.
November 10, 2016
plz cancel my subscription. it wasn't easy and the results are horrible. my roots are so dark now it looks like I need to color my hair AGAIN!
Suzi - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Darcy B.
November 10, 2016
Color
POSTED BY:
Darcy B.
November 10, 2016
The color is great. Even though I followed the directions exactly, it does not last for color on my grey hair
Darcy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Erin H.
November 10, 2016
Did not cover gray
POSTED BY:
Erin H.
November 10, 2016
The color was not bad but it did not cover gray well at all. When it did cover, I feel it was too light and faded after 1 week - not even washing daily. My dark hair had too much red tint in it.
Erin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Amie - We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Laurie J.
November 10, 2016
wrong color
POSTED BY:
Laurie J.
November 10, 2016
The color was much too dark - it needs to be changed. It didn't dry out my hair - just too dark and mousey
Laurie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Imelda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Synderella W.
November 9, 2016
Not for me
POSTED BY:
Synderella W.
November 9, 2016
All I wanted to do was be a red head! They couldn't do that. They wanted to keep sending me brown with hints of red....... I want to be a red head! Not saying the product is bad, it feels great! Looks great even though wrong color for me.
Synderella - We're truly sorry to hear that your application did not meet your expectations and would be happy to delivery the red hair you desire. We will be reaching out to you shortly to best work with you to deliver fiery results you'll love!
Gayle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lee S.
November 9, 2016
Totally different than last color
POSTED BY:
Lee S.
November 9, 2016
Wanted the lighter color I got last time, this is way darker. Very disappointed.
Lee - Thank you for reaching out to us! Upon reviewing your account, we can see that the formula did not change. We apologize that you got an unsatisfactory result and will be reaching out to you right away to see what we can do for you.
POSTED BY:
Kim J.
November 9, 2016
Wish it had lasted longer
POSTED BY:
Kim J.
November 9, 2016
The color was a good match, however, within a week I could see grey hair again.
Kim - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
Nicole - We apologize for any confusion regarding your refund. It looks like one of our representatives has already reached out to you to help you find the refund credit we issued you two months ago.
POSTED BY:
Karen O
November 9, 2016
complete kit
POSTED BY:
Karen O
November 9, 2016
the system is a good idea but my custom color was too orange, better than the first but I don't like the color and the price is a little too high, probably not for what you get but I can buy my color at a supply house for $3.00.
Karen - We apologize your experience was less than satisfactory. We have gone ahead and refunded your order and will be reaching out to you regarding this! Thank you for trying eSalon and we hope you will consider us again someday.
POSTED BY:
Linda V.
November 9, 2016
Difficulty with hair color
POSTED BY:
Linda V.
November 9, 2016
I had such a hard time washing out the color. I used the shampoo and conditioner and it still feels greasy. When it dried, I had a gray streak on my front right side and i have never had gray and other colors showed up. It did not turn the color i expected it to be. I got the lightest blonde and it turned ash blonde which i really do not care for. One time i used garnier hair color, it turned ash blonde also. I would like to give it another try to see if it was just a faulty hair color or i was sent the wrong one. I usually get a much lighter color when i use one from the drugstore, that's why i was thinking maybe I was sent the wrong one. Like i said, I would give it one more chance but I don't want to take much more of a chance for something bad to happen to my hair. I like the shampoo and conditioner and would definitely buy more. I haven't tried the color enhancing treatment yet, but I plan to.
Linda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Kay - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Natalie Z.
November 8, 2016
Hair color
POSTED BY:
Natalie Z.
November 8, 2016
My hair is difficult to color, so I called and spoke with a colorist. The color still turned out horrible! I even sent pictures.
Natalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Vanessa K.
November 8, 2016
Sad
POSTED BY:
Vanessa K.
November 8, 2016
I didn't like the color so different then last time was so wanting a shade lighter and this is not lighter its darker Yucky!
Good Thing Is Its Been Three Days And I Haven't Seen gray yet!
I really needed this color to be right.
Vanessa- Thank you for sharing your feedback with us. We apologize that your hair color did not turn out as expected. Per our Satisfaction Guarantee, we have gone ahead and reached out to you regarding this matter to best understand your hair color needs. Again, we are sorry that your recent color was not completely satisfactory.
POSTED BY:
Nancy J.
November 8, 2016
They autosend
POSTED BY:
Nancy J.
November 8, 2016
I didn't like the first color as the coverage was not very good on gray. I will stick with a salon, and they automatically signed me up for autosend so now I have another which I didn't want for more than 2 times the price!!!
Nancy- Thank you for sharing your feedback with us. We apologize for any confusion regarding our service and that your color did not provide the coverage you were looking for. Per our Satisfaction Guarantee, We have gone ahead and reached out to you regarding this matter. Again we are sorry to hear that you were dissatisfied with your experience.
POSTED BY:
April M.
November 8, 2016
Comparable to the hair color I buy in the store
POSTED BY:
April M.
November 8, 2016
The hair color doesn't seem to color the roots any better than the product I buy in the store. The color is nice and looks natural.
April - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Sharon B.
November 8, 2016
Not satisfied
POSTED BY:
Sharon B.
November 8, 2016
Dye does not last as long as stated. Three weeks and gray is showing again. Let dye sit for 30 mins.
Sharon - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Delaine - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Heidi S.
November 7, 2016
Like the color but....
POSTED BY:
Heidi S.
November 7, 2016
...it doesn't last as long as my previous demi-permanent hair color and noticing hair loss
Heidi - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
sonia C.
November 6, 2016
No gray coverage
POSTED BY:
sonia C.
November 6, 2016
Hello, my most recent formula did not cover my gray at all. I have dark brown hair and it made my gray which is prevalent at my temples and on top of my head wear it parts, golden. I had to purchase over the counter hair color to do my roots. Unfortunately no root coverage.
Sonia - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Roxie E.
November 5, 2016
Red
POSTED BY:
Roxie E.
November 5, 2016
Asked for a particular color, and ended up with bright orange hair. NOt going to be ordering again.
Roxie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Michelle T.
November 5, 2016
Not happy
POSTED BY:
Michelle T.
November 5, 2016
I followed the steps exactly as specified but my color did not come out as expected. Root color did not cover grays completely and was Brown upon completion. Ends color covered well but the color is not the red shade/result I was hoping for.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
BarbaraJean C.
November 4, 2016
Great product-can't get color right!
POSTED BY:
BarbaraJean C.
November 4, 2016
Love the way my hair feels and attention to details in the kit. Don't love the color! I've requested a lighter blonde & I get the same odd silvery drab dark honey that looks BAD.
Barbara Jean - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jackie H.
November 3, 2016
Average
POSTED BY:
Jackie H.
November 3, 2016
Same as any you'd buy off the shelf for less money
Jackie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Angela S.
November 3, 2016
Not what I expected.
POSTED BY:
Angela S.
November 3, 2016
I was not satisfied with this product I will never order from this site again. I will stick with a professional and pay them to get my hair right. The color was awful.
Angela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tammie B.
November 3, 2016
hair review
POSTED BY:
Tammie B.
November 3, 2016
It left my hair very greasy. I thought it was okay, but at this time I will discontinue my membership thanks!
Tammie - We have cancelled your service, as you requested. We apologize if you were dissatisfied with your experience.
POSTED BY:
Juliett G.
November 3, 2016
Simple color
POSTED BY:
Juliett G.
November 3, 2016
The color is great the first week, but the color has a green tinge after a few washs. Hair feels straw like and not well conditioned . Good sevice but not the best color.
Juliett - We are sorry to hear your color had a tinge and that your hair felt dry after your application. We would be happy to fix these issues for you, and will be reaching out to you shortly. Your experience is important to us!
POSTED BY:
Yoko N.
November 3, 2016
My hair didn't retain the color
POSTED BY:
Yoko N.
November 3, 2016
Had a hard time getting the color at the roots. It worked perfectly fine at the tips of my hair but not the upper portion.
Yoko - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carin Renner R.
November 3, 2016
Ginger
POSTED BY:
Carin Renner R.
November 3, 2016
The roots turned ginger/Strawberry blond again.....
Carin - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Angela G.
November 3, 2016
Do not like
POSTED BY:
Angela G.
November 3, 2016
It didn't turn out the color I ordered. (Spoke to someone on phone about hair before ordering) The roots are a totally different color then the rest. It was suppose to be a dark brown violet but turned black. They did refund my money(store credit) so I can't complain about the c.s.
Angela - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Samantha G.
November 3, 2016
Can't get the colour right
POSTED BY:
Samantha G.
November 3, 2016
It's a great product for coverage and quality but I keep asking for the colour to be richer and redder but they can't seem to get it right. I'd now rather go into a shop and choose my own. It won't be as good quality but at least I'll know what I'm getting.
Samantha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sheila M.
November 3, 2016
Boo
POSTED BY:
Sheila M.
November 3, 2016
Too brassy. And didn't cover my grey hairs at my forehead.
Sheila - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Kristine G.
November 3, 2016
Disappointed
POSTED BY:
Kristine G.
November 3, 2016
Color was supposed to be a dark reddish copper, but turn out medium-dark brown. Also, I felt like the color made my hair feel like straw after. It did cover the greys I had though
Kristine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Robin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kim W.
November 2, 2016
Not worth it
POSTED BY:
Kim W.
November 2, 2016
This color is not any better than any other at-home color. I don't want to pay twice the cost of drug store color for only enough for a root touch up.
KIm - We’re sorry to hear that you weren't wowed with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carol W.
November 2, 2016
The color was to dark
POSTED BY:
Carol W.
November 2, 2016
The color you sent was way to dark. I am trying to go lighter. I do want to cancel and not receive any further deliveries.
Carol Witte
Carol - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mary M.
November 2, 2016
Not right color
POSTED BY:
Mary M.
November 2, 2016
I asked for red and instead received a color that was brown with slight red highlights. I am disappointed. I am going to have to go to the store and buy red hair color just to get it back to where it was.
Mary - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit
POSTED BY:
Teresa D.
November 1, 2016
for summer
POSTED BY:
Teresa D.
November 1, 2016
But was still alot of red/orange in it. The overall color only held to my hair about 2 weeks. It has faded alot in just 3 weeks
Teresa- Thank you for taking the time to share your feedback with us. We would love to work with you to get a longer lasting color. We have gone ahead and reached out to you regarding your hair color needs to see how we can best assist you.
POSTED BY:
Martin H.
November 1, 2016
Although said will cover grey, it made my grey lighter
POSTED BY:
Martin H.
November 1, 2016
The end result was like I used store boxed hair coloring. Dried out my hair, color is not dark brown as requested.
Martin- Thank you for contacting us and sharing your feedback. We apologize that your hair color left your hair feeling dry and did not provide the results you were looking for. We have gone ahead an reached out to you per our Satisfaction Guarantee to better understand your hair color needs. Again, we are sorry to hear that your experience was not 100% satisfactory.
POSTED BY:
Robyn R.
November 1, 2016
Disappointed
POSTED BY:
Robyn R.
November 1, 2016
I hate to say but I was so excited to be a part of this awesome idea however I was left very dissatisfied. First, for some reason it took 10 days to get the products from the date I ordered them. Second, despite uploading several pics, the formulated color ended up looking a pinkish red. It was so bad that I had to buy over the counter color to cover it up. So, I had to spend more money and time, not to mention damage to my hair...
I am sure there are plenty of great results out there, unfortunately I was not one of them.
Robyn- Thank you for sharing your feedback with us. We apologize that your hair color turned out different than expected. We have gone ahead and reached out to you regarding this matter to see how we can best assist you. Again, we are sorry that your hair color did not provide your desired results.
POSTED BY:
Linda S.
November 1, 2016
Color
POSTED BY:
Linda S.
November 1, 2016
I found the color to be way to dark for my hair. I have previously colored my hair and indicated as such when signing up. Had to lighten my hair it was so dark. By the time I colored my hair, the next order was on it's way and couldn't be stopped, I now have a box of $25 color I hate. If this is your first order, don't do auto-deliver until you get a color you like or you'll be stuck! Spoke to the rep and they didn't offer to give me my money back, even though it says 100% guaranteed.
Linda- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We have gone ahead reached out to you regarding our Satisfaction Guarantee so that we can best assist you with this matter.
POSTED BY:
joanne M.
November 1, 2016
nice color
POSTED BY:
joanne M.
November 1, 2016
the color was nice but did not cover the gray very well
Joanne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Lynne T.
November 1, 2016
Hair color way too dark
POSTED BY:
Lynne T.
November 1, 2016
I could not get a response from the support team to correct my color so I had to change my product and go back to what I previously have used with much success. Very disappointed in their lack of assistance. You can change the color without ordering sight in seen the new color they have selected for you. Not the way I want to buy a hair color without even seeing what the color should look like. Very unhappy want to return the second order but there is no way to get a hold of anyone. No response to requests
Lynne- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We want to make sure that we take care of all your concerns, so we have gone ahead and reached out to you regarding this matter.
POSTED BY:
Cheri H.
November 1, 2016
Mixed feelings
POSTED BY:
Cheri H.
November 1, 2016
I am very conflicted about hair color. It covers my hair partially every time I use it. I feel like it is better than nothing but it is not the answer.
Cheri - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Charlotte S.
November 1, 2016
Custom Hair Color.
POSTED BY:
Charlotte S.
November 1, 2016
The color was darker than the last order. Everything else was good.
Dee - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Vicky - We apologize that your most recent order was darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kristy C.
November 1, 2016
3rd time not charm
POSTED BY:
Kristy C.
November 1, 2016
I gave e salon 3 chances with pictures and feed back and they never could get rhe color right. Now i am left with discolored hair that i am going to have to have professionally colored to fix it. What i thought would be my answer cost me not only 60+ for 3 colors, but another $175 on a professional coloring and whatever the expensive shampoo and conditioner costs that i'll have to use on hair that will be damaged by lightening the sides (after expessly stating that i can't use ash colors they sent me a light brown with ash or green base that turned my sides black). Baaaad experience, y'all. You'd do better with Nice N Easy.
Kristy- Thank you for sharing your candid feedback with us. We apologize that you were dissatisfied with your hair color experience. We have gone ahead and reached out to you regarding out Satisfaction Guarantee. Again, we are sorry to hear that your hair color did not provide the results you were looking for.
Kristen - We’re sorry that you were unhappy with the gray coverage results after adjustments were made. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Cynthia R.
October 31, 2016
Not the best
POSTED BY:
Cynthia R.
October 31, 2016
Didn't cover my greys, left my hair feeling waxy, even after three washes.
Cynthia - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. We will reach out to you regarding how to remedy this. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Crystal T.
October 31, 2016
Did not last very long
POSTED BY:
Crystal T.
October 31, 2016
In less than a week, the color was coming out and the grays showing. I applied it to my bangs first before the other areas. It did not hold up like it should for my hair.
Crystal - We're sorry to hear that your color did not provide the gray coverage you expected. We would love to send you a complimentary reformulated color for increased coverage, per our Satisfaction Guarantee. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lola C.
October 30, 2016
Dissatisfied
POSTED BY:
Lola C.
October 30, 2016
Product made my hair extremely dry, feeling of unhealthy "straw like". Will not order again. Did not care for shampoo and conditioner as well. Threw it away after first use. Could not get the shampoo to lather.
Lola - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Steph L.
October 30, 2016
Color didn't last
POSTED BY:
Steph L.
October 30, 2016
I was very disappointed in this product. I followed the instructions to the letter and the color still faded very quickly at the roots. I will not order again.
Steph - Your results are important to us, and we apologize that your color faded faster than expected. We would be happy to correct this, so we have credited your account for one free hair color order and notified your colorist about the adjustments you need. Again we apologize, and we look forward to delivering results you'll fall in love with.
POSTED BY:
Gina B.
October 30, 2016
New color
POSTED BY:
Gina B.
October 30, 2016
This color was okay, not the best for me. It was not dark enough and washed out within the first 3 weeks.
Gina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Patricia M.
October 30, 2016
Burned scalp
POSTED BY:
Patricia M.
October 30, 2016
Colored hair with reccommended product. Third time using esalon color. This time, developer and color began a burning sensation almost immediately after applying. Could not leave it on for the reccommended 30 minutes per instructions. Rinsed out after 15 minutes. Now I have scabs and dry dead skin throughout my scalp. Very upset. Won't use again.
Patricia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
sue F.
October 29, 2016
Allergic reaction
POSTED BY:
sue F.
October 29, 2016
Color fine but allergic reaction spoilt the experience
Sue - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Natasha F.
October 28, 2016
Awful, just awful
POSTED BY:
Natasha F.
October 28, 2016
Besides giving the visible parts of my hair unintended horizontal stripes of strawberry blonde, dark brown and mahogany, I have no idea what the back of my hair looks like. The smell while mixing was so strong and unpleasant that I could hardly breathe. It got much better after 5 minutes, and was gone by the time my hair was dry. I dyed it 5 days ago, washed it twice since, and it is falling out already. I'm going to a professional salon this weekend to get a correction...because they can see what they're doing even at the back, and they're trained in this. Very disappointed although the shine spray (ordered separately) was very nice.
Natasha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
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