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The color result is great, but something has made my hair extremely greasy even after 5 shampoos. Is this caused by the gloss color for the ends and how can this be prevented?
Jenni - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy.This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Melanie M.
January 23, 2017
It didn't lighten my hair one bit!
POSTED BY:
Melanie M.
January 23, 2017
I'm naturally medium/light blonde and I wanted to keep my sun kissed summer color but this did not even lighten my hair at all and darkened it darker than my natural color. I am completely dissatisfied. The purple tone adjuster didn't take out any brassiness or gold tones either. I guess this is not for me. I'd like a refund, I'm that upset. Not to mention my second order came completely smashed with the bottle contents leaking all over the inside of the box. I'm mortified that I have to walk around for 3 weeks until I can do something about it. I guess this service isn't for blondes. Sad, because I truly wanted it to work!
Melanie - We apologize that you were unhappy with your experience. We see that you contacted us about these issues and we're currently working with you to ensure we resolve each matter to your satisfaction, including issuing a refund. Your experience as a client is important to us.
POSTED BY:
Angela O.
January 23, 2017
Not Satisfied
POSTED BY:
Angela O.
January 23, 2017
I like the color but my fair feels and looks like wax. It's terrible.. it's looks greasy from using this color.. I can't use anything to get rid of that waxi look and feeling. Guess it will just have to wear off..
Angela - We’re sorry that your hair felt waxy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Terry - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Mary H.
January 22, 2017
custom hair colour
POSTED BY:
Mary H.
January 22, 2017
Did not colour any of my grey and left my hair more grey/ lilac.Will never buy again waste of money
Mary - We apologize that your color results didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Gillian C.
January 22, 2017
Increasingly disappointed with it day by day
POSTED BY:
Gillian C.
January 22, 2017
At first, I thought my color looked good, though overall, it was darker than I wanted. I had strawberry blond with medium brown roots and asked to match the roots and go a bit more copper, but what I got was more of a dark reddish brown, not as bright as I wanted. In the warm overhead lighting of the house, it looked pretty good, so I filled out the survey saying I was satisfied. But then, I was outside in daylight and found myself in front of a mirror where I saw for the first time that my roots were still significantly darker than my hair. In that lighting, it was very noticeable. That really bummed me out. When I mixed the color with the developer I was dubious about how brown the roots color looked. I couldn't see how that color would get my roots light enough to match, and now I know my instincts were right. The more I look at my mismatched roots and ends and the darker color overall, the less I like it. And in daylight, without the warmth of incandescent lighting, the overall color is quite dark. I'm pretty disappointed.
Gillian - We see that you have reached out to us personally with this feedback and your colorist is currently consulting with you on your goals for a reformulated color. We truly apologize that you were disappointed and we look forward to designing a formula that will best suit your needs.
Cynthia - We're truly sorry to learn your hair has been feeling dry. We would love to help, so we'll be reaching out to you shortly.
POSTED BY:
Janet P.
January 22, 2017
Hair left feeling heavy and greasy looking
POSTED BY:
Janet P.
January 22, 2017
After only doing a couple of strand tests I was very disappointed the colour left my hair feeling. Really heavy and had a greasy feel to it which has taken 3 shampoos to get back to normal. I will not be using this product again.
Janet - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Cindy S.
January 22, 2017
Color not right
POSTED BY:
Cindy S.
January 22, 2017
Too much gold in color. I thought we had fixed this?
Cindy - We apologize that your most recent order had too much gold. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Amber K.
January 22, 2017
color not right
POSTED BY:
Amber K.
January 22, 2017
i asked for light cherry auburn but it had to much red in it making my hair brighter than before. red needs toned down.
Amber - We apologize that your most recent order came out too red. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Julie R.
January 21, 2017
Made my hair dry
POSTED BY:
Julie R.
January 21, 2017
This product smells wonderful but I noticed my hair felt very dry when trying to style it.
Juile - We're sorry to hear that you were disappointed by the results your Made For You hair color, and that your hair felt dry. Because you were unhappy with the results, we have gone ahead and sent you a complimentary Nourishing Hair Mask. We will reach out to you shortly with more information.
POSTED BY:
Linda S.
January 21, 2017
wrong color
POSTED BY:
Linda S.
January 21, 2017
Color was not what I wanted. Instead of medium blonde my hair is now reddish!
Linda - We apologize that your color turned out differently than you expected. We see that you have reached out to us with this feedback and your colorist sent you a complimentary reformulated color. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Crystal C.
January 21, 2017
Not good
POSTED BY:
Crystal C.
January 21, 2017
Bought this, followed the directions to a T, I still have roots and grey all it did was slightly darken my highlights and made them a golden brown🤢. So not happy
Crystal - We're sorry to hear that your color turned out differently than you expected. We see that you have reached out to us with this feedback and your colorist sent you a complimentary reformulated color, per our Satisfaction Guarantee. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Keri S.
January 20, 2017
Orange
POSTED BY:
Keri S.
January 20, 2017
My roots are orange unfortunately.not sure why the root developer was only a 15 when I stated that my natural color initially is a dark blonde and my shafts color was a light blonde. I'm pretty sure I needed a stronger developer. But I followed your directions and ended up with orange roots.
Keri - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color and offered our professional advice. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Cheryl-Ann A.
January 20, 2017
It came fast
POSTED BY:
Cheryl-Ann A.
January 20, 2017
Came fast, the color did not last. I followed the directions and the color did not last very long will go back to doing what I did before! Tried to cancel my order entirely and it is very difficult there is not place to do so, thus is very frustrating.
Cheryl-Ann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Terri Z.
January 20, 2017
Not happy
POSTED BY:
Terri Z.
January 20, 2017
Not happy with the way the color turned out. I was wanting to cover some grays and stay close to my natural color, unfortunately that didn't happen. I will not be continuing with any future orders at this time.
Terri - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit you can retrieve at any time. Again we apologize, as we are committed to delivering the perfect results for you.
POSTED BY:
Christy M.
January 20, 2017
Nothing like what I asked for
POSTED BY:
Christy M.
January 20, 2017
Chose a blondish brown with a hint of red. My hair is now orange. No more mystery colors for me:(
Christy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Wendy S.
January 20, 2017
hair color
POSTED BY:
Wendy S.
January 20, 2017
the color was off, it was lighter than my roots. One bottle is not enough to cover my roots. I have a lot of hair.
Wendy - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Rebecca D.
January 20, 2017
Not as expected
POSTED BY:
Rebecca D.
January 20, 2017
I have been dying my hair for years and this is the first product that ever caused issues on my scalp. There was no smell which was important but it did not cover all my greys like I feel it should have. I used the shampoo and conditioner but my hair felt extremely dry after one day. Between the sores on my scalp and the dry hair I don't feel this product is for me.
Rebecca - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you've already reached out to us and received a refund and further helpful information. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Summer S.
January 20, 2017
Love the color but still see grey hair at roots!!
POSTED BY:
Summer S.
January 20, 2017
I love how soft and unprocessed my hair feels immediately following the use of your color. I really like the color too, it's a shame that I can still see grey hair shimmering through at my roots... I have better luck with the cheap box dye I buy at the store.... I tried...
Summer - We're sorry that your most recent color order did not cover the gray at your roots. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
joan B.
January 19, 2017
To dark
POSTED BY:
joan B.
January 19, 2017
I really wanted a lighter blond, this one was to dark
Joan - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Ginny B.
January 19, 2017
A little dark
POSTED BY:
Ginny B.
January 19, 2017
This latest color seemed darker. I am also having a problem with fading and losing shine throughout my hair within the first two weeks.
Ginny - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Dianna M.
January 19, 2017
Gloss purchased and used
POSTED BY:
Dianna M.
January 19, 2017
I'm uncertain if it was the gloss or if the formula changed somewhat but my hair ended up being a lot darker than the previous 2 times I used your product :-(
Dianna - We’re sorry that your results came out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Claudia P.
January 19, 2017
First time using
POSTED BY:
Claudia P.
January 19, 2017
I really love the color I have with this. However after a few washes, I've noticed my roots are losing color quickly. I only used the dye about 11 days ago and some grey is back. I also only wash my hair 2 times a week, so it's had 4 washes.
Claudia - While we're glad to hear you liked the color, we apologize you color faded so quickly. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Melissa T.
January 18, 2017
TOO DARK
POSTED BY:
Melissa T.
January 18, 2017
Not for me - VERY unhappy and my hair is damaged and frizzy
Melissa - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Julie - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have already reached out to us and we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Wendy F.
January 18, 2017
Gray hair
POSTED BY:
Wendy F.
January 18, 2017
It doesn't cover the gray very well. After one wash, it washes out around my temple and ears.
Wendy Sue - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
AAMM
January 17, 2017
Really wanted to love this site
POSTED BY:
AAMM
January 17, 2017
This site sounded amazing, until I colored my hair :( It came out NOTHING like I had ordered. I filled out the questionnaire, mentioned I had recently colored my hair (no roots yet), my order came with a bottle for roots I didn't have. I still followed instructions to the T (they are the professionals they should know, right?) and my hair came out darker than my natural hair (was supposed to be lighter)!! I sent in a request to my "stylist" mentioning how wrong they got it and NOTHING. Haven't heard a peep from anyone. This was 3 days ago. The best thing is I decided to splurge on the clips and brush set. Pretty sad. I have been disappointed before, thought this would be different. WRONG.
75 of 77 people found this review helpful. Did you?
AAMM - We apologize that your color turned out differently than you expected and for any misunderstanding. It seems you did not receive the personal response your colorist sent after reading your message. We adjusted your formulation and instructions for you and sent a free reformulated color shortly thereafter. Again, we’re sorry that you were unhappy with your experience and look forward to your feedback on your tailored reformulation.
POSTED BY:
Holland U.
January 17, 2017
Too drying
POSTED BY:
Holland U.
January 17, 2017
It's just too drying and although you may say it needs to open the cuticle, after that it didn't really deposit the color (and I followed the instructions to a T)
23 of 23 people found this review helpful. Did you?
Holland - We're sorry to hear results felt dry and did not seem to deposit well. We'd like to bring your attention to massaging the leftover mixture into your hair all over until it feels creamy before you add water and rinse, as this is crucial to keeping your hair moist. We'd love to redesign your color to suit your coverage needs, so we'll be reaching out to you shortly to offer a complimentary reformulation, per our Satisfaction Guarantee.
POSTED BY:
Carrie C.
January 17, 2017
Didn't cover the grey
POSTED BY:
Carrie C.
January 17, 2017
I absolutely love the color BUT it didn't cover my grey hairs. My intention and hope with beginning to dye my hair again (after not having dyed it in 6 years) was to specifically hide the new grey areas. I love the color so much I just wish it had held onto the grey strands.
20 of 21 people found this review helpful. Did you?
Carrie - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kelley L.
January 17, 2017
very gummy
POSTED BY:
Kelley L.
January 17, 2017
Not ok. Very gummy took me 2 hours to wash out gummy, about 50$ in baircare products to fix my colors
25 of 27 people found this review helpful. Did you?
Kelley - We’re sorry that your hair felt stiff after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jacqueline L.
January 17, 2017
Unhappy customer
POSTED BY:
Jacqueline L.
January 17, 2017
I was all excited about using esalon to color my hair. My excitement turned into anger after using the color sent to me. It was the wrong color. I'm extremely disappointed. Unfortunately I wasn't aware they keep sending the color. So now I am throwing away money
Jacqueline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that you contacted us to let us know you were unaware of auto-delivery and received a refund accordingly. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Renee P.
January 17, 2017
Gray hair coverage
POSTED BY:
Renee P.
January 17, 2017
I don't how long your hair color is supposed to last but in my hair it lasts two weeks. I'm better off buying the cheap permanent hair color at Walmart at least it lasts.
Renee - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sue B.
January 17, 2017
Custom hair color
POSTED BY:
Sue B.
January 17, 2017
The color this time didn't seem to color as well as it did last time.
Sue - We’re sorry to hear that your hair color did not cover the same as last time. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results for your personal needs. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results.
POSTED BY:
Loren S.
January 17, 2017
Not what I expected
POSTED BY:
Loren S.
January 17, 2017
I ordered strawberry blonde, but the color did not so much strawberry as just medium blonde. It was so much like the color I already had that no one could tell that I had colored my hair at all. While the customer service has been excellent, and the actual color process was so much better than box color, I wish the color I received had been closer to what was stated.
Loren - We apologize that your blonde was not as warm as you expected. We see that you already contacted your colorist and we sent a free reformulated strawberry blonde color. We can't wait to hear your feedback on your custom adjustment!
POSTED BY:
Kristy D.
January 16, 2017
Hard to remove
POSTED BY:
Kristy D.
January 16, 2017
The color is ok but it is hard to washout of my hair. I have three boxes that I have not used under my sink. I have tried to cancel delivery but could not. I hope it is canceled this time...$25 dollars is adding up when I can't use the product.
62 of 64 people found this review helpful. Did you?
Kristy - Thank you for your feedback. We apologize for any confusion and see that you already successfully cancelled further deliveries. Additionally, we would like to draw you attention to the step in your Personalized Instructions that takes place after your timing and before you rinse, as this will help you remove any color residue from you hair. Again we apologize, and we hope this information is helpful!
POSTED BY:
jennifer M.
January 16, 2017
Colour much too dark
POSTED BY:
jennifer M.
January 16, 2017
I was nervous about using this as it said to only put on roots to prevent making other hair darker and then just before rinsing massage into other hair this should be for 1 minute which is what I did my roots are a horrible gingery colour much darker than before its awful i wanted lighter not darker very disappointed
9 of 10 people found this review helpful. Did you?
Jennifer - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Corina R.
January 16, 2017
Not the color I asked for
POSTED BY:
Corina R.
January 16, 2017
I made request for a caramel color. I got a dark brown. Not happy with my color at all.
Corina - We apologize that your color came out differently than you expected. We see that you have reached out to your colorist, who has offered recommendations for your desired look. Again we apologize, as we value your experience.
Terrible product it is harsh, dried-out hair, and causes breakage. After using the product my hair was so damaged. Don't use this on your hair! I used this over a month ago and am now struggling with getting my hair back into healthy shape. It's try, lacks luster and shine and looks awful. I followed the directions exactly. In addition, it was missing product it says it comes with a conditioner, but that was never in there. My first shipment arrived and the color bottle was leaking all over my doorstep. It was a mess. I will say, that the customer service was wonderful! I immediately called them, and they immediately send out a replacement shipment. They were polite and very accommodating. My interaction with the customer service team was Top Notch. That is the only good thing I have to say about eSalon. The product itself is one that I would never recommend anyone try. My hair is a ruined mess and it is going to take me a long time to get it back to its once healthy, lustrous , shiny condition. Basically, all I can do is wait till the damaged hair grows out. 1 order does not provide enough product for long hair. My hair is a little longer than shoulder length and there was not enough product to adequately cover the amount of hair I had. I needed two orders in order to adequately cover the amount of hair I have. The product is liquid color as opposed to a cream color . It's basically just like what you would buy in the grocery store, only with more steps and with harsher chemicals. my case this was a double process. You administer 1 series of color and then another series of color. It's time consuming and forces you to process your hair with these awful chemicals twice. I'm not a beautician. I'm not in the beauty business. I don't have any connection with any hair color Product Company. I'm just a regular consumer who thought I'd give this innovative product a try. The idea and eSalon advertising sounded promising. I read many bad reviews and should have listened
Erica - Thank you for taking the time to share your feedback with us. We see that your colorist reached out to you personally about your experience to offer guidance on your application and we are set to send a free order to you once your hair is ready. We truly value you as a client and look forward to delivering the perfect experience for you.
POSTED BY:
Agnieszka C.
January 15, 2017
Really bad product
POSTED BY:
Agnieszka C.
January 15, 2017
I am really unhappy with the colour . Turn out too dark and did not cover my grays. Hair felt like as if cover md with silicon
Agnieszka - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Christine S.
January 15, 2017
Will never use this again
POSTED BY:
Christine S.
January 15, 2017
Feels like vaseline is in my hair and I can't get it out grossed out will never use this again....and that's after 2 washes and 2 rinses
Christine - We’re sorry that your hair felt greasy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp.Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Barbara H.
January 14, 2017
Hair color
POSTED BY:
Barbara H.
January 14, 2017
Just received my product today. Boy was I surprised when I saw the list of ingredients! I WON'T be using this product!!!! Do you want me to return it or should I just throw it away???? Please advise what to do with product. Thank you!
Barbara -We’re sorry that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Launa - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Linda J.
January 14, 2017
Turned my hair brassy/red-orange!!!!!
POSTED BY:
Linda J.
January 14, 2017
I asked for a lighter color and more gray coverage. The color I had previously wa LJ-06-15VOL. . It was never brassy... It was changed to LJ-07-20VOL. I hate the resulting color.. I'm cancelling my membership; I'll find a better color elsewhere. It's a shame, because my daughterr and I have been members for over 2 years now. DISAPPOINTING!. The 20 volume was too strong.
Linda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
eyleen T.
January 14, 2017
Total coverage
POSTED BY:
eyleen T.
January 14, 2017
The color doesn't color/cover the greys as it should even when left on for the recommended time. Also I've noticed the color fades a couple of weeks sooner than it should.
Eyleen - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Eileen W.
January 14, 2017
Color
POSTED BY:
Eileen W.
January 14, 2017
Feel like each new batch that comes is different not same color and still having trouble with the gloves made for very small hands
Eileen - Thank you for your feedback. We would be happy to assist you with your experience personally and will be reaching out to you shortly. We look forward to assisting you!
POSTED BY:
Deborah W.
January 13, 2017
Hair color
POSTED BY:
Deborah W.
January 13, 2017
When I first put the color on it looks fine. It comes off on the towel after a few showers. I don't like the dull color after a few weeks. Leaves a stain on my head.
Deborah - Thank you for your feedback. We see that you shared your feedback with your colorist and we adjusted your color accordingly. Additionally, we recommend that you rinse out your conditioner with cold water to help prevent color transfer onto towels. We hope this information is helpful and look forward to your feedback on your new color!
POSTED BY:
Amber K.
January 13, 2017
Regret
POSTED BY:
Amber K.
January 13, 2017
I am sorry to say I will not be ordering esalon color anymore. I love the color except I should not have to color every 2-3 weeks. I can buy my box color and it dosnt wash out at all. I do have esalon color safe shampoo but your color still washes out. You can see it come out with the shampoo.
Amber - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Eleyna B.
January 13, 2017
Not enough hair color to color entirety of my hair
POSTED BY:
Eleyna B.
January 13, 2017
I did not receive enough hair color to color all of my hair. I have extremely thick hair and I had the entire left side of my head without color. The color itself was what was I was looking for, but I just did not have enough to do my whole head. Definitely disappointing.
Eleyna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, your colorist has reviewed your comments and has made any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Skye B.
January 13, 2017
Turned my hair cherry chocolate
POSTED BY:
Skye B.
January 13, 2017
I just tried your product and was very excited for positive results. My color before dying my hair today was a caramel brown with blond high lights and medium brown roots. My goal as specified was to return my hair to it's natural color, a golden medium brown. The hair dye turned my hair a deep maroon brown with crimson highlights. It definitely does not look natural and it is excessively red. I am not satisfied with this product and would not recommend it.
Skye - We apologize that your color turned out differently than you expected. We see that you already reached out to us and we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions once you retrieve your credit. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
J B.
January 12, 2017
Sticky
POSTED BY:
J B.
January 12, 2017
My hair was left with a very sticky feel and it took forever to wash out. It felt like I dyed my hair with petroleum jelly and my tub looks like it too. The color is about 3 shades redder than I anticipated. Very disappointing.
16 of 17 people found this review helpful. Did you?
J B. - We’re sorry that you were unsatisfied with the shade of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Deb B.
January 12, 2017
Too dark, too expensive
POSTED BY:
Deb B.
January 12, 2017
The shade was too dark. it's much darker than I expected a "light" brown to be! I feel that I can get the same or better results using a store-bought box of coloring. Also too expensive. Please cancel future orders.
Deb - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You color. We're always looking to improve our service and products, and truly value everything our clients say. We have suspended your account per your request; but we hope to continue helping you find hair perfection in the future!
POSTED BY:
Tammy M.
January 12, 2017
Too dark
POSTED BY:
Tammy M.
January 12, 2017
This color was too dark and the red didn't show up at all. It tuned out very dark and color was flat.
Tammy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kelly Z.
January 12, 2017
Confused!
POSTED BY:
Kelly Z.
January 12, 2017
My original order was for a deep red/violet... that was great! Then i received my 2nd and the color was completely different. When I called about the color I was told it was because of the gloss (Im not sure if thats the right term)
I want my COLOR, not gloss, to be a red/violet. Is that possible? IF not, I want my order canceled!
Kelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shayla G.
January 12, 2017
Color was fine.
POSTED BY:
Shayla G.
January 12, 2017
Color was fine, was almost what I had wanted out of it. However, the past three times I dyed my hair using esalon, it had left my hair feeling overly moisturized or really oily/greasy, no matter how much I scrubbed at it. It took four or five days for it to return to its normal texture and for me to be able to blow dry and style it to see how the color actually turned out.
Shayla - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Debra W.
January 11, 2017
Not a Red Head
POSTED BY:
Debra W.
January 11, 2017
Everyone I dealt with was polite and seemed to want to be accommodating, however, I feel that I was not truly listened to concerning my desired color. I stressed with detailed info and pictures that my experience with coloring my hair is undesired red tones. I was assured that a color could be designed for me that would eliminate this outcome. I had 4 tries of using this product and two adjustments, I provided detailed feedback and included pictures of my hair after using this product. All 4 times my hair color came out red. Sometimes the red was darker but still very red. I also was discouraged with the grey coverage. I started this process in August 2016 it is now January 2017. I have cancelled the order that was scheduled for February 2017. I wish I could rewind and never attempted to try this process.
25 of 26 people found this review helpful. Did you?
Debra - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, supplied complementary reformulations for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Megan H.
January 11, 2017
Color did not stick
POSTED BY:
Megan H.
January 11, 2017
I have not dyed my hair for 5 years, and was finally ready for a change. I was so excited to try this product, because I mean for $10 that's a great deal. Unfortunately for me, it was too good to be true. The color did not stick, I followed the instructions, down to the Pro Tip, of using the shampoo with hair dye mixed in to lock it in.
Megan - We’re sorry that you were disappointed with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color modification options and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Tonya - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Camille M.
January 11, 2017
Soft black/blue
POSTED BY:
Camille M.
January 11, 2017
Definitely not the blue/black I wanted...It was more of a rinse..sadly disappointed.
Camille - We’re sorry that you were unhappy with your color results. When coloring with dark hair, any tonal shades added will always be very subtle as a reflect only visible under light. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Joann O.
January 11, 2017
Worst hair color ever
POSTED BY:
Joann O.
January 11, 2017
I did everything your instructions said and this did not change or even color my hair . I wasted good money on a terrible product
Joann - We're sorry that your most recent color order did not provide the change you expected. Upon reviewing your profile, we see that you shared your feedback with us and we have credited your account with one complimentary hair color credit. Once you retrieve this credit, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Mary C.
January 11, 2017
Wrong color
POSTED BY:
Mary C.
January 11, 2017
Supposed to be red. It's dark blonde, now I have too out and find something to cover it
Mary - We apologize that your color did not turn out as red as you expected. We see that you contacted your colorist and we sent you a free reformulation for a redder color, per our Satisfaction Guarantee. We look forward to hearing about your results!
POSTED BY:
Robin P.
January 11, 2017
Not the color I ordered to red
POSTED BY:
Robin P.
January 11, 2017
I love the product my hair is very shiny ad silky but it's not the color I ordered it's way to red.
Robin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kayla F.
January 10, 2017
Staining
POSTED BY:
Kayla F.
January 10, 2017
Do not like how hard it is to get hair color stains off my skin.
Kayla - Thank you for your feedback. We apologize for the experience you had with our product staining your skin. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Dianne B.
January 10, 2017
deeply invested nourishing hair mask and color
POSTED BY:
Dianne B.
January 10, 2017
hair mask was hard to work with, not enough instruction and the two color products did would not blend properly in the bottle - had to put them in a bowl to mix together and use brush to apply
Dianne - We’re sorry that you were disappointed by the results of your color application and our Deeply Invested. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kristen M.
January 10, 2017
Why is it impossible to cancel this service?????
POSTED BY:
Kristen M.
January 10, 2017
I cancelled this last year. I got no email saying that they would ship, just a charge to my account that I did not authorize.
Kristen - We're sorry to hear that about that you've had diffuculty attempting to cancel your account. We have reviewed your account and see that you were able successfully contact us and a representative helped you. Per our Satisfaction Guarantee, we had gone ahead and refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Corinn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lisa F.
January 9, 2017
Hair color didn't change like I wanted it to
POSTED BY:
Lisa F.
January 9, 2017
When I sent in photos and changes for my hair color, I thought there would actually be a change in what my color would look like once I finished coloring. The color basically looked the same as last time I colored it with eSalon. I wanted it darker and redder. The results turned out fine for the color it is - a nice brown. However, it wasn't what I thought I ordered. I guess I'll try again at a later date.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
.
January 9, 2017
Did not like
POSTED BY:
.
January 9, 2017
Too red- had to recolor with store bought color to make light brown
Wendy - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Heidi H.
January 9, 2017
brought out my natural red highlights
POSTED BY:
Heidi H.
January 9, 2017
brought out my natural red highlightS. and when i told eSalon about this they didnt understand and told me not to dye over already dyed hair. when I didnt! i then explained myself again. They copied and pasted theyre response and sent it again with no change and then sent the same color dye to me again. im beyond upset!!!
Heidi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joy L
January 8, 2017
Still brassy
POSTED BY:
Joy L
January 8, 2017
My hair appears brassy and dried out even with color shampoo and conditioner.
Joy - We apologize that your hair color turned out drier and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results and we'd like to help rehydrate your hair. We will be reaching out to you shortly. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you!
POSTED BY:
Maureen R.
January 8, 2017
color
POSTED BY:
Maureen R.
January 8, 2017
the color is still missing the mark, it wasn't as light as I like it, if you could go more blonde, than more orange, that would work.
Maureen - Thank you for your feedback. We have passed your request for your adjustment onto your colorist to consult with you before your order ships. We look forward to working with you!
POSTED BY:
Kimberly B.
January 8, 2017
Color is ok
POSTED BY:
Kimberly B.
January 8, 2017
Like the box presentation the product was sent in.
The color was ok. I requested beige blond. No red tones or yellow tones.
However, I had them.. Made my hair very dry.. Had to apply a deep conditioner.. If I compair my regular hair color to this . Mine was better and more convient. This product might work for someone who don't mind ordering hair color on line.
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
JoAnn S.
January 8, 2017
Doesn't cover my grey.
POSTED BY:
JoAnn S.
January 8, 2017
The hair color is great; however, it does not cover my grey.
JoAnn - We're sorry that your most recent color order did not provide you with the grey coverage you were hoping for. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
glenda D.
January 7, 2017
What happened.
POSTED BY:
glenda D.
January 7, 2017
When I requested this hair color, never, never, never did I mention anywhere that I wanted RED hair...and that is exactly what I have. How did this happen.....I look like an idiot!!!!!!!!!!!!!!!!!!!!!!
Glenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Erin B.
January 7, 2017
Color
POSTED BY:
Erin B.
January 7, 2017
I treated my roots as suggested and they came out slightly lighter than the rest of my hair. The allover color looked dark- like I loved but was brassy from day one.
Erin - We apologize that your hair color turned out lighter and brassier than you expected at your roots. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and will reach out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Irene M.
January 7, 2017
Didn't color roots well
POSTED BY:
Irene M.
January 7, 2017
Need more brown, less dark blond and red. I pull red color naturally so I need some slight bit of green to counteract. Willing to try again but not happy with first color at all.
Irene - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Amanda W.
January 7, 2017
Color didn't stick
POSTED BY:
Amanda W.
January 7, 2017
So I love everything about this service -the user-friendliness, the quick delivery, the price, the packaging, even the shampoo and conditioner for after-coloring- but the color I applied didn't take anywhere but my roots, so now I have reddish/copper roots and dark brown hair, which is a bit funky looking. Maybe it is because my hair has been dyed, or it was just too dark for what I wanted -since I followed the application instructions to a T- but the dye itself just didn't work for my hair.
Amanda - We're glad to hear you otherwise enjoyed our service, but we apologize that your color turned out differently than you expected. Upon reviewing your account, we see that your colorist reviewed your comments and adjusted your formulation accordingly. We look forward to your feedback on your customized modifications!
Abigail - We apologize that your color did not provide your expected results. We see that we have received your feedback and sent a free reformulation based on your feedback and would love to hear your thoughts on the modifications. We hope to hear from you soon!
POSTED BY:
Cheryl C.
January 6, 2017
No cover for Gray
POSTED BY:
Cheryl C.
January 6, 2017
I followed the directions and the color washed out in less than 2 weeks and showed the gray. I'm in the process of seeing if the colorist can advise me for the future.
Cheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Stacey C.
January 6, 2017
Not even close to a match
POSTED BY:
Stacey C.
January 6, 2017
I was excited to try my "custom" color. It was to be a very dark violet brown to closely match my current shade. At the time of application, my regrowth was about 3/4 of an inch and more than 70% gray, as my profile states. End results; some regrowth became a light orange/gold and the rest took no color at all. My hair feels like straw and looks terrible. I will be going back to my Sally's shade.
Stacey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Thelma K.
January 6, 2017
Not happy with product.
POSTED BY:
Thelma K.
January 6, 2017
My first order was like glue in my hair....was hard to get it all washed out. My last one was leaking in the box. The developer was leaking all over the box.
Thelma -
We’re sorry that your hair felt like glue after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and offered a free order credit for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Angela R.
January 5, 2017
I am very disappointed with the color
POSTED BY:
Angela R.
January 5, 2017
In the beginning the color was not what I had asked for. I originally wanted black base with hints of violet. I received an email requesting to take it down to a darkest brown that was closer to my natural color, which is not what I wanted. so I told them go ahead and do it, because they said it would look like I wanted it to look. After I put it on my hair I had Auburn roots medium brown middle of my hair and a little bit of a hint of violet toward the roots. all that would have been perfect if it had been black to purple but I did not want Brown. I was told it would be adjusted. I now go and look at my account again and I see that they still have red in my formula my hair is naturally an auburn color I don't want red, if I wanted red I would not be coloring it. I'm going to give it one more shot and if I'm not satisfied this time I'll go back to buying it in the store. I just noticed they say they will reship to correct it. No one offered to do that for me. Hmm
Angela - We are sorry to hear you were unhappy with your first color. We see that you recently reached out to us with your feedback and were offered a free reformulation and personal consultation with a colorist. We are committed to delivering results you'll fall in love with, and look forward to proving it to you!
POSTED BY:
Sheila P.
January 5, 2017
Not any better then what I normaly buy.
POSTED BY:
Sheila P.
January 5, 2017
I have to say the color matched perfectly. However, it did not cover all of my greys. I think I will stick with what I have always used.
Sheila- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laci J.
January 5, 2017
Color off
POSTED BY:
Laci J.
January 5, 2017
It's way too dark brown, there is no warmth to the color. I would like a color a few tones lighter with warmth
Laci - We apologize that your color was not as warm and light as you expected. We see that your colorist has received your feedback and reached out to you with our adjustments for your next order, which will be free of charge. Again we apologize you were unhappy with your results, and we look forward to delighting you!
POSTED BY:
Michelle M.
January 5, 2017
Color lasted about 2 weeks
POSTED BY:
Michelle M.
January 5, 2017
The coloring covered the grey, but was short lasting. After 2 weeks the red had washed out and my color was brownish.
Michelle - We apologize you your gray coverage and color were not lasting. We see that you have a current order, so we have issued a refund and will send today's order as a free reformulation better suited to your needs. We look forward to your feedback on your adjustments!
POSTED BY:
Audrey C.
January 5, 2017
Allergic Reaction
POSTED BY:
Audrey C.
January 5, 2017
Color caused rash and itching. Need to discontinue service.
Audrey - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application, per the test instructions we include in every order's Product Safety & Usage guide. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Amanda M.
January 5, 2017
Did not meet expectations.
POSTED BY:
Amanda M.
January 5, 2017
The kit came with everything it said it would and the products came all nice and neat and worked for the most part. After only 3 washes though, all of the color was gone. All it had done was taken out the last color i put in and i was back to natural. The only thing i really liked was how well the stain remover wipe took care of the mess.
Amanda - We apologize that your color did not turn out as you expected, and would be happy to help. We have added a free order credit to your account and your colorist will review your comments to adjust your formulation accordingly. If your colorist has any questions, they will contact you. Again we apologize, and we look forward to providing you with a color that will better suit your needs.
POSTED BY:
Zzzzzzz Z.
January 4, 2017
Hair color stinks
POSTED BY:
Zzzzzzz Z.
January 4, 2017
The match wasn't even close to what I wanted. I now have orange hair and am very disappointed.
Kathy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ginger
January 4, 2017
Not even close to the color I wanted
POSTED BY:
Ginger
January 4, 2017
I explained in advance that I wanted to make my hair a bit more red and asked for the color mix to be redder to lighten and brighten my hair up. I was told it couldn't be done over darker auburn colored hair. It literally didn't even enhance my hair color. I ended up going to my local professional cosmetology store and was advised on only needing to by red color of my choice and a developer in 30 lift, which did provide the red I was trying to achieve. So, the colorist that replied to my original message was totally wrong and I paid for a coloring mix that did nothing for my hair. I can even provide before and after pics to show how the color y'all sent me did nothing to my hair.
Tina - We apologize that you were disappointed with the results of your formula and appreciate you sharing your feedback. We see that your colorist has reviewed your feedback and is currently reaching out to you to see how we can best adjust to suit your color goals. We look forward to working with you to deliver your desired results.
Debbie - We’re sorry that your recent color application did not yield the results you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs, free of charge. We look forward to hearing your feedback on your new results!
POSTED BY:
Indira C.
January 4, 2017
Not the Color I wanted
POSTED BY:
Indira C.
January 4, 2017
The color failed to deliver. Although they encouraged me to work with them, I prefer to try something else.
Indira - We’re sorry that you were unhappy with your color results. While we understand you would prefer to try something else, we will be reaching out to you shortly to offer options for another time in the future if you are open to them. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sherri B.
January 3, 2017
Still Not Right..
POSTED BY:
Sherri B.
January 3, 2017
Color was much to darker than I wanted. Wanted more red and extreme gray coverage for my stubborn grays. After 2 washings after color...Hello Grays! What? I think I'm Done!! Did Everything right and still Wrong!:(
Sherri - We’re sorry to hear that your color did not provide the redness and gray coverage you were expecting. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see that your colorist has reached out with you to help us ensure the formulation best suits your needs. We look forward to delivering results you'll fall in love with!
POSTED BY:
Maite L.
January 3, 2017
Feels like you are putting a waxy mask on your hair
POSTED BY:
Maite L.
January 3, 2017
The color did not work for me. Its was way too dark. As a result I ended up with darker roots and darker locks around the face (where gray hair is more prevalent) than the rest of my hair. Also, I don't like the texture of the coloring mixture after you rinse it out of your hair. It feels like a tough wax mixture that will not wash away. Took me a half bottle of shampoo to wash it off.
Maite - We’re sorry that you were unsatisfied with the shade of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Meghan - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your coverage needs, free of charge. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Cheryl A.
January 3, 2017
Back to the salon
POSTED BY:
Cheryl A.
January 3, 2017
The product is easy to use and smells nice, however, it did not cover gray hair well. About the same as an over the counter product. Looks like its back to the salon
Cheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan B.
January 2, 2017
Trying to get it right
POSTED BY:
Susan B.
January 2, 2017
I love the product and the staff but I am trying to get the color right. They r a lot of help. I am going stick with them bc I like the product it makes my hair so shiney. Just hoping I can get the right color soon..
Susan -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Andreia Cristina B.
January 2, 2017
Grey hair
POSTED BY:
Andreia Cristina B.
January 2, 2017
Unfortunately, it did not cover my roots well. I still had most of the white/grey hair uncovered.
Andreia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
tammie S.
January 1, 2017
I was sent a dark blonde but it was clearly dark red not what I wanted
POSTED BY:
tammie S.
January 1, 2017
I really want to try and color my hair at home but I do not want it red I am not sure what I can do now or in the future when it needs coloring I cannot walk around a red head.Please help what can I do to fix this?? I like the esalon concept just wish the color was not red.
Tammie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Stacy D.
January 1, 2017
Custom color? Wrong!
POSTED BY:
Stacy D.
January 1, 2017
I was contacted by Esalon saying they basically didn't think my chosen color was right for me so I allowed them to 'change' it for me. Big Mistake! I hate my color & been forced to look at this ugly (real dirty looking) blond color every day! No one would look good with this color- it's awful!
Stacy- We apologize that your color turned out differently than you expected. We see that you have spoken with your Colorist regarding this matter and we are currently processing a complimentary reformulated color for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
June S.
December 31, 2016
Not too happy this time around!
POSTED BY:
June S.
December 31, 2016
I used my hair dye on Dec. 15 and I followed directions as I did the last 2 times. This time when I shampooed, conditioned it and then rinsed it all out it felt very matted. For the next 7 days I had to rinse it with water and used a comb to get all the product off. Never had a problem the last 2 times. Not sure I want to use this again.
June- Thank you for sharing your candid feedback with us. We’re sorry that your hair felt matted down after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit to your account in accordance with our Satisfaction Guarantee. We have also reached out to you with suggestions to resolve this issue. Again, we apologize that you were unhappy with your experience.
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