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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Laura - We're glad you feel our products are great, and we'd love to increase the Pearl tones in your color. We wish to inform you that our Pearl is very subtle and only appears as a reflect under light, and will be reaching out to you shortly with more details on your adjustment. Your next color order will be a complimentary reformulation, per our Satisfaction Guarantee, and we look forward to crafting it for you!
POSTED BY:
Elizabeth S.
February 7, 2017
Dull color
POSTED BY:
Elizabeth S.
February 7, 2017
I tried several times to get my color right but, it never changed. I wanted a nice chocolate with a hint of some red. I really like a mahogany color. It came out drab. I also ordered the gloss and all that was, was another color with 20 volume developer. my hair is completely dried out from it. This is my last order from e-salon. I really wanted to like it but, it justed didn't work for me.
Elizabeth - We’re sorry that you were unhappy with the results of your color. We see that your colorist reviewed your comments and sent you a complimentary formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Cindy C.
February 6, 2017
It covered the grey really well. Everything else looks about the same.
POSTED BY:
Cindy C.
February 6, 2017
I'm going to have to call you because there isn't enough room for me to explain & ask questions. Thank You, Cindy
Cindy - Thank you for your feedback. We'd welcome the opportunity to speak with your personally. You can reach our US office toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday. We look forward to hearing from you!
POSTED BY:
patricia H.
February 6, 2017
Not satisfied with this product
POSTED BY:
patricia H.
February 6, 2017
I want to cancel my subscription and do not want to receive anymore shipments
Patricia - We apologize that you were dissatisfied. We see that you contacted us and we helped you turn off your Color Plan and offered you a complimentary reformulation, per our Satisfaction Guarantee. Your experience is very important to us and we're happy to help any way we can.
POSTED BY:
Chantal K.
February 6, 2017
Brassiness
POSTED BY:
Chantal K.
February 6, 2017
I've made no changes to my hair and my last two shipments of hair color have pulled way too much warmth in my hair color. I never had this problem with my previous shipments. I had to purchase a toner over the counter to counter act the brassiness.
Chantal - We apologize that your color was coming out differently despite no changes to the formula. Hair is personal and can change over time. We see that you reached out to your colorist and we send you a free adjusted hair color. We can't wait to see your results!
POSTED BY:
Angela B.
February 6, 2017
First colour application
POSTED BY:
Angela B.
February 6, 2017
The colour was ok, but I think it would be better slightly lighter.
Angela - Thank you for your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Delia O.
February 6, 2017
Very good products
POSTED BY:
Delia O.
February 6, 2017
Very good products but my next shipping is in March and I already showing my roots, and I need the color lighter tham the one was sent. I showing my greys already
Delia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your gray coverage and desired color. So we have credited your account for one complimentary hair color order. We look forward to providing you with a color that will provide the results you’re looking for.
POSTED BY:
Christine L.
February 6, 2017
Not what was expected😕
POSTED BY:
Christine L.
February 6, 2017
Color is very light and dull. Was hoping for more color. Not sure i will order again.
Christine- We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Susan R.
February 6, 2017
gray did not cover well at all
POSTED BY:
Susan R.
February 6, 2017
when I covered my roots they turned only red the rest is dark looks funny followed directions use bottle 1 on roots bottle two on length
Susan - We’re sorry to hear that your hair color came out differently than you expected. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see your colorist has already adjusted based on your feedback. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you!
POSTED BY:
Ginny W.
February 6, 2017
Did not cover grays.
POSTED BY:
Ginny W.
February 6, 2017
I was excited to try this hair color. I ended up being very disappointed with the results. I looked in the mirror and still saw my grays shining away. I had so much product on my head...there was no reason for grays to not be covered. I would not order this dye again.
Ginny - We’re sorry to hear that your grays were not covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
SHARON A.
February 6, 2017
faded immediately.
POSTED BY:
SHARON A.
February 6, 2017
This faded immediately. Second time in the last few months. Guess it's back to the drugstore.
Sharon - We're sorry that your most recent color faded faster than you expected. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Abby O.
February 6, 2017
Where is the color?!
POSTED BY:
Abby O.
February 6, 2017
I started with dark brown hair. Apply applying the custom hair I ended up with dark brown hair. No color.
Abby - We apologize that you did not see a difference after applying your color. We'd love to make a change for you, so we've added a complimentary hair color credit to your account, per our Satisfaction Guarantee. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you.
POSTED BY:
Betty D.
February 6, 2017
The color was different than imagined.
POSTED BY:
Betty D.
February 6, 2017
It was a bit too red for my taste. I'm used to being a golden blonde. I don't think I would try again.
Betty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Courtney H.
February 5, 2017
Lovely color but didnt cover
POSTED BY:
Courtney H.
February 5, 2017
I requested my natural color only brighter and better and you did it!
Unfortunately the grays weren't affected at all.
Courtney - We’re sorry to hear that your hair color did not provide you with the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Crystal B.
February 5, 2017
Orange not Blonde
POSTED BY:
Crystal B.
February 5, 2017
My hair doesn't turn out blonde it turns out orange! Don't order from this company they never answer the phone so canceling your order is a nightmare!
Crystal - It is important that you be able to reach us, however our 8:00am-6:00pm office hours are on Pacific Time, so we recommend that if you call us outside of those hours you leave a voicemail or email us. We apologize that your hair came out orange and your results are very important to us. We see you already canceled redelivery and we will be reaching out to you to offer our assistance with your recent order.
POSTED BY:
Sue M.
February 5, 2017
Still gingery
POSTED BY:
Sue M.
February 5, 2017
My hair still ended up looking gingery. Cancelled my order.
Sue - We’re sorry that your color wound up too red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sandra M.
February 5, 2017
color died as fast as boxes you buy at the dept store
POSTED BY:
Sandra M.
February 5, 2017
I tried the color twice (both times were too dark) and first time the color faded. I left the color on the time that was directed. The second time i left longer then the instructions thinking the color would last longer (because i have thick hair) and it faded within a month. I emailed about the issue and never received a response.
Sandra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Lorie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mirely Z.
February 5, 2017
Did not work
POSTED BY:
Mirely Z.
February 5, 2017
The color did not work on my hair. My hair still black
Mirely - We apologize that your color formulation came out differently than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Tiffany C.
February 5, 2017
Heavy wax residue- Disappointed
POSTED BY:
Tiffany C.
February 5, 2017
I was very excited to try out esalon as I have seen this advertised in multiple places and it is very affordable. I was very pleased with the specialized instructions and specialized label on my hair dye bottles. Although I was extremely disappointed with the hair dye. I got permanent hair dye and It would not wash out of my hair and left massive amounts of wax in my long hair. My hair wouldn't even dry completely and was very sticky and waxy. I always dye my hair and have never had this happened until now. I will not be buying again. I read another review on here that this has happened to another customer.
Tiffany - We're pleased to hear you enjoyed the benefit of our specialized service and we're sorry to learn you felt a waxy residue in your hair. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance.
POSTED BY:
Kathy B.
February 4, 2017
coverage of gray roots
POSTED BY:
Kathy B.
February 4, 2017
This is the first time I used eSalon hair color and I have to say I was less then pleased with the results. It definitely did not cover my gray roots completely.
Kathy - We apologize that your color did not provide proper gray coverage. We've added a free order credit to your account and we see that your colorist has already made the correct adjustments for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
robin E.
February 4, 2017
Not enough product to even begin in my hair.
POSTED BY:
robin E.
February 4, 2017
I've tried to leave a "note", but website will not accept and let me leave note for my colourist.
Robin - We apologize for any confusion. You are able to leave notes for future orders once your processing order has shipped, and if there is a current order processing you can contact us directly to change your order to ensure we receive your message in time. We see that you successfully contacted your colorist, who adjusted your order to send you the correct amount of product for your hair. We look forward to your feedback on your results!
POSTED BY:
Angie H.
February 4, 2017
My hair looks horrible...ugh!
POSTED BY:
Angie H.
February 4, 2017
When I opened the box I was really impressed. Everything was great till I started to dry and I could see the color. My roots are a washed out red and the rest of my hair didn't change at all. I was very upset. I followed the directions and had a friend that was a cosmetologist apply the color. I don't want to order again unless I can be explained to exactly what went wrong. Thank you. I would like a refund too.
Angie - We’re sorry that you were disappointed with your initial results. We have reviewed your account and see that your colorist has received your feedback and reached out to you to explain your results. We see you accepted our free reformulation offer over a refund, per our Satisfaction Guarantee, so we then processed a complimentary reformulation designed to better suit your needs. We truly value your experience as a client and hope to receive your feedback on your reformulation soon.
POSTED BY:
Diane V.
February 4, 2017
Poor poor company/ overall so unorganized and bad CS
POSTED BY:
Diane V.
February 4, 2017
This company won't last, shipped order in 2 days, but didn't not arrive until 10 days later, too late had to go else for coloring.The accessory dept does not coordinate with the coloring dept, wanted to add something to my order for color before it shipped, they said the order number doesn't exist, so I spoke with CS rep, she told me the it's too area and do not coordinate together, one dept does not work with the other.
hen why do you have that option to add to an order on uur website??? Next asked for the cape, this was the add on, 2 emails and called and advised they were sold out,9 WHY DIDN'T YOU EMAIL THAT) asked be on waiting list, they said no waiting list call back in 3 months!!!!
what you don't keep hair color capes in stock, no wait list, call back to see if we have it, really poor company, won't last!!!sorry I tried it, it's been one issue after another, still haven't tried the color, it came too late.....,
Diane - We apologize for any confusion! We do not have a separate color department from accessories and we did not offer our Protective Cape to you because we're currently tinkering with it before we restock it. We see that we contacted you personally and were able to assist you afterwards.
POSTED BY:
Cathie H.
February 4, 2017
Bad color
POSTED BY:
Cathie H.
February 4, 2017
My color was so dark. Even darker then my natural hair color
Cathie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Anastacia C.
February 4, 2017
Nothing!!!
POSTED BY:
Anastacia C.
February 4, 2017
I expected a salon experience in getting the color I wanted but really I could have bought a drugstore box to get the same result... nothing happened. My hair color is black and guess what... still black. Im not really surprised; I know bleaching is usually required but I hoped this would be different. My experience is probably not the same for everyone but if you can't give me the color I asked for, then don't offer it as a option.
Anastacia - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Mo A.
February 3, 2017
Hair color
POSTED BY:
Mo A.
February 3, 2017
I liked the colour but I wouldn't call it permanent as it washed out after 3 weeks, so no I'm not very impressed
Mo - While we are glad to hear you liked your color, we’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulation that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kelly J.
February 3, 2017
This time the product made my hair feel and look different.
POSTED BY:
Kelly J.
February 3, 2017
My hair felt very different and the I did not like the end result. I did a root touch up and the color variation is noticeable and seems to almost look like there is more of a green hue ot it. I wasn't happy with this product this month. Seemed to have better results in the past.
Kelly - We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you personally to offer assistance. Again, we apologize that you were unhappy with your results and look forward to helping you.
POSTED BY:
Laurie S.
February 3, 2017
Did not cover grey roots correctly
POSTED BY:
Laurie S.
February 3, 2017
Followed the instructions explicitly. Left the color on roots around face and down part line the longest. The color in those areas turned brassy after 2 washings. Can tell they are lighter than rest of hair.
Also my hair did not stay soft and shiny after 4th washing... I get better shine and silky feeling for 6 weeks with L'Orielle premium color and it's half the price.
Laurie - We truly value your results and we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that you contacted us with your feedback and your colorist made the adjustments you needed and sent you a free reformulated color. We look forward to your feedback on your complimentary order!
POSTED BY:
Amy R.
February 3, 2017
Hair color
POSTED BY:
Amy R.
February 3, 2017
Don't like how the color is comi.g out and my roots are always lighter.
Amy - We’re sorry that your roots had been coming out lighter. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Your results are important to us, and we look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Joan J.
February 3, 2017
Strawberry blonde
POSTED BY:
Joan J.
February 3, 2017
I was looking to lighten my original hair colour and cover up a few grey hairs. I didn't expect my hair to look strawberry blonde bout dark blonde especially after getting a call from my colourist asking if I was looking to go strawberry blonde as my original choice in her opinion would turn it that colour 😩 So when l took her advice and went with dark blonde imagine my surprise when hey presto l get strawberry blonde 😂 This is also my first experience of dying my hair. I think l will be going back to my own colour hair once this grows out.
Joan- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Angella M.
February 3, 2017
A little more red than expected
POSTED BY:
Angella M.
February 3, 2017
I wanted a purple highlight, but it turned out red. They were going to adjust the color, which I like, but all of a sudden today I noticed the gray roots really showing through. I normally use Loreal Feria hair color & that color lasts longer than the eSalon color did.
Angella - We're glad to hear you enjoyed the benefit of our ability to adjust your color. We'd like to assure you we can adjust your color and instructions for better gray coverage in addition to making your tones appear less red. We've added a free order credit to your account, per our Satisfaction Guarantee, and look forward to crafting your new custom order!
POSTED BY:
Jacqui G.
February 3, 2017
Disappointed
POSTED BY:
Jacqui G.
February 3, 2017
I was excited to try this product after all the hype, although product arrived quicker than expected the result was very disappointing. It did make a slight colour difference to my roots but as for the rest of my hair made absolutely no difference to the colour at all. Would not use this product again.
Jacqui - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Karen L.
February 3, 2017
it was ok ,
POSTED BY:
Karen L.
February 3, 2017
not enough gray coverage because it was not light enough and didn't blend well with rest of hair. I followed the directions and only did the roots . not overly satisfied sorry to say .
Karen - We apologize that your results did not meet your expectations. We see that you shared your feedback with your colorist, who then sent you a complimentary reformulation, per our Satisfaction Guarantee. We look forward to your feedback on your tailored adjustments!
POSTED BY:
nancy K.
February 3, 2017
review haircolor
POSTED BY:
nancy K.
February 3, 2017
The product was very easy to use, but the color was wrong for me. Luckily, I had the semi-permanent one, so it washed out after a while.
Nancy - While we are glad you found your kit easy to use, we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit because you reached out to us. We look forward to crafting your reformulation!
POSTED BY:
MONICA D.
February 3, 2017
Was not impressed.
POSTED BY:
MONICA D.
February 3, 2017
The product did not color any better than some over the counter products I have purchased.
Monica - We’re sorry that you were disappointed by the results of your color application. We see upon reviewing your account that you reached out to us and we refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Heather G.
February 3, 2017
First time, very unsatisfactory
POSTED BY:
Heather G.
February 3, 2017
Unfortunately this product did not live up to the hype. The colour was not at all Copper Golden as it was labeled. The smell was so awful I literally could not open my eyes at times during application. Burning, stinging, watery eyes do not make for a happy process. However, the customer service team was excellent, and I am willing to try the product again.
Heather - We're glad to hear you've enjoyed our customer service and apologize you were unhappy with your first try. Since our color is made fresh, we recommend that clients apply it in a well-ventilated area for comfort. We see that we have sent you a free reformulated hair color based on our Satisfaction Guarantee and we can't wait to see your results!
POSTED BY:
Marian V.
February 3, 2017
It changed
POSTED BY:
Marian V.
February 3, 2017
My color went from bright orange copper to a somber red. Not happy and I tried it 3 times hoping for my color to come back. Good day
Marian - We're sorry you were dissatisfied with your experience. We see that your colorist has advised you we cannot send any further color because your color goal is clearly lighter than we had anticipated and we would be unable to reach it. While we don’t want to lose you as a client, we would rather not send you an order that doesn’t deliver the results you expect. We have issued a refund, per our Satisfaction Guarantee, and hope you accept our apologies.
POSTED BY:
Kathy B.
February 3, 2017
Cancel
POSTED BY:
Kathy B.
February 3, 2017
Please cancel any future orders. I like the coliseum but not the coverage
Kathy - We are pleased to hear you liked the color, but we’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to offer you a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your gray coverage and hope to deliver results you'll fall in love with.
POSTED BY:
Jennifer S.
February 3, 2017
Not really good
POSTED BY:
Jennifer S.
February 3, 2017
Really didn't like the hair color it turned my hair more brown than red. Truly not happy
Jennifer- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
BECKIE B.
February 2, 2017
color is awful...
POSTED BY:
BECKIE B.
February 2, 2017
This color is awful.. it will not color my hair instead of being blonde it turned gray.. I don't want your product anymore. I had rather use wal mart color.
Beckie - We truly value your experience as a client and we’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Danielle D.
February 2, 2017
Great color, but damaged my hair
POSTED BY:
Danielle D.
February 2, 2017
I used esalon for the first time last month and was pleasantly surprised by how easy it was. The color arrived at my door with thorough instructions and everything but the gloves! I had a friend help apply the color and loved it. I darkened my hair from a mousey brown to a deep brown with violet undertones, and the color looks great. However, while marked Demi-permanent, I believe it was permanent color. My hair is so damaged from this product, and when I went to my hair dresser to liven it up again, she said a Demi-permanent would have begun to fade already, while my color is still very pigmented. So bottom line: the colors esalon offers are well-mixed and promise quality, but perhaps not without the cost of damaged, dry, burnt hair.
Danielle - We're so pleased to hear you loved your color, but apologize that your hair felt dry. We can assure you we sent Demi-Permanent color, however the issue you describe seems to be stemming from a crucial step in your coloring process, after your timing and before you rinse. We would love to help you and will be reaching out to you shortly.
POSTED BY:
Kimberly F.
February 2, 2017
Not for Me
POSTED BY:
Kimberly F.
February 2, 2017
I can get the same color and condition from a box I buy at the drug store.
Kimberly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
jayne B.
February 2, 2017
COLOR DID NOT MATCH
POSTED BY:
jayne B.
February 2, 2017
MY HAIR COLOR DID NOT MATCH THE COLOR ON COMPUTER. My hair turned a really dark brown
Jayne- We’re sorry that your hair color came out differently than you were expecting. In reviewing your account, we see that your colorist has already adjusted you to a lighter color based on your feedback. We have added a non-expiring credit to your account. This will automatically apply to your next hair color shipment. We look forward to crafting you a custom reformulation that will provide your desired shade.
POSTED BY:
Stephanie S.
February 2, 2017
First use
POSTED BY:
Stephanie S.
February 2, 2017
This is my first time useing this product and Im not happy at all with the color. very displeased.
Stephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Nora - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
katrena G.
February 2, 2017
Not even close
POSTED BY:
katrena G.
February 2, 2017
My hair color came out dark brown with some red highlights basically
Katrena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jahnna C.
February 2, 2017
Couldn't get all the color out
POSTED BY:
Jahnna C.
February 2, 2017
The actual color turned out great but I had to wash my hair 6 times to get all the gel color out. I followed the instructions exactly and it stayed in my hair and made it feel sticky. I will not be purchasing this esalon color again. Way too much work!!!
Jahnna - We’re sorry that your custom blended hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Tara H.
February 2, 2017
Quality going down hill
POSTED BY:
Tara H.
February 2, 2017
The first couple times I ordered things were great. The last two orders were terrible, color faded VERY QUICKLY. I specifically stated I did not want a brassy look and that is EXACTLY what I got. Its unfortunate because I really thought I found a product that worked great for me. But the quality of the product is not the same from the first couple orders. I will just have to keep looking.
Tara - We apologize that your results had been coming out differently though we had not changed the color. Hair is personal and can change over time. We'd love to make this up to you with an adjusted complimentary reformulation per our Satisfaction Guarantee, and will be reaching out to you shortly.
POSTED BY:
tamara W.
February 2, 2017
not my color
POSTED BY:
tamara W.
February 2, 2017
Way too much red/horrible red color. Not even close to what i expected or ordered. My color looks Fake
Tamara - We apologize that your hair color selection turned out redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
N H.
February 2, 2017
No stars!!
POSTED BY:
N H.
February 2, 2017
Worst experience ever!! Wrong color, not enough shampoo n cond. couldn't get it out of my hair. 4 different kinds shampoo and 2 washes per kind.
N - We’re sorry that you were disappointed by the results of your color application. We see that there is a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
coleen W.
February 2, 2017
Nice color. lots of compliments
POSTED BY:
coleen W.
February 2, 2017
I am having issue with extremely dry hair since using all these products.
Coleen - We're glad to hear you like your color and have been receiving compliments! We're sorry to hear your hair has felt dry and we would love to help. We will be reaching out to you shortly!
POSTED BY:
Tandolyn C.
February 2, 2017
Great if you want hair so waxy you can't brush it!
POSTED BY:
Tandolyn C.
February 2, 2017
I liked the color blend, however, my hair was disgusting for about 3 weeks after coloring. After washing my hair 9 times in 7 days (with clarifying shampoo) I had no color left. I loved the packaging and the instructions were easy to follow.
Tandolyn - While we are glad you otherwise had a good experience, we’re sorry that your results felt waxy and for any difficulty you experienced in removing residue. We see that you have reached out to us and we helped guide you through a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that per our Satisfaction Guarantee, we added a free order credit to your account. Your experience is important to us, and we look forward to delivering the perfect results for you.
POSTED BY:
Melissa R.
February 2, 2017
Doesn't cover my gray for long
POSTED BY:
Melissa R.
February 2, 2017
I colored my hair 2 days ago and the gray in front at my hairline & part is already gray again. I cannot justify spending my money for something that doesn't work for me. The first 2 applications did the same thing & now the 3rd. I am highly disappointed.
Melissa - We’re sorry your formula didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that has been better tailored for your hair. So we have credited your account for one complimentary hair color order. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for!
POSTED BY:
Aley M.
February 1, 2017
Not good for long or graying hair.. Not Salon quality
POSTED BY:
Aley M.
February 1, 2017
The color seemed great at first but it didn't last long and seemed to wash out and dull in some areas and not others.. It also didn't cover all of my grays and the he ones it did were completely gray again from roots to tips with in 2 weeks of coloring each time.. Also never seemed to have enough color to completely cover my hair because of the length and thickness. I was told I would have 2 bottles per shipment and complete 100% guaranteed gray coverage. This product may be good for average length and non grayibg hair but it did not live up to the promises told to me or the hype... The only time I had multi deminsions and shine was when it was fading in several areas and I used BioSilk on it.. Also the shampoo that you offer isn't very good for extended use and for the size of the bottle not a great deal.. I found Nexxus of that's 4 times the amount for the same price or less and is so much better for my hair.. I will say that your customer setvice is 5 stars! When your company charged me and shipped a order to my old address I called and you guys immediately refunded me and promptly changed my address in your system. I had already changed it online but apparently it didn't save or get transferred to the shipping department but the lady I spoke to was more than friendly and helpful.. I've never had a nicer and smoother interact from CS from online sales... keep that up and maybe inprove your product some and you've got a goldmine!! Thanks
Aley - While we're pleased to hear you had a great experience with our customer service, we're sorry to hear that your formula did not provide the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results and excellent coverage for you individual needs. Again, we apologize you were unhappy with your results and hope to provide you with a tailored color that can provide better gray coverage.
POSTED BY:
Barbara F.
February 1, 2017
Re. Hair color
POSTED BY:
Barbara F.
February 1, 2017
I'm sorry but the last color was not good it looked very orange
Barbara- We’re sorry that you were unhappy with the results of this order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
STEPHANIE G.
February 1, 2017
WASTE OF $$$ An I feel like I was suckered
POSTED BY:
STEPHANIE G.
February 1, 2017
this was the most disgusting experience ever!!!1 the color stuck to my hair like glue and would absolutely not rinse out. I ended up have to use shampoo several times in order to be presentable. It looked like I had stuck my head in a vat of motor oil. gross... so I am sure that washing it lead to the color not staying but for about two weeks, if that... I am so upset that I wasted my money and that it was not made clear to me that when you order, you are enrolled in recurring shipments, so now not only did I waste one round now it is double my money wasted.... I would give less than one star for this product.... Can't cancel soon enough and absolutely do not recommend!
Stephanie - We are truly sorry that you were unhappy with your experience. We truly value you as a client and we would love to help with you both issues in addition to issuing a refund for you. We will be reaching out to you shortly.
POSTED BY:
Eszter V.
February 1, 2017
Not Sure
POSTED BY:
Eszter V.
February 1, 2017
Hi, I am not sure about the color. It's still not what I really had in mind. But given the options when I select the color, I don't know how to define it. It feels a little dull red.
What I'd like is a coppery reddish but not too light. Maybe Chestnut would be a good way to describe?
Eszter - Great suggestion! Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a copper, shiny color that will better suit your needs.
POSTED BY:
Alicia D.
January 31, 2017
NO change
POSTED BY:
Alicia D.
January 31, 2017
No change in color to what was already on my hair. It was a very messy process easier to have the salon do it next time.
Becky- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Annette- We’re sorry to hear that you were unhappy with the results of your custom color. One unique benefit of our service is that we can adjust your custom formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joy C.
January 31, 2017
Color was ok you just did not provide enough of the treatment.
POSTED BY:
Joy C.
January 31, 2017
You did not provide enough treatment to do my roots in order to get good coverage. I was not able to do my entire roots. You need to increase the amount of color treatment in order to do a through job
Joy - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Pam S.
January 31, 2017
It's OK
POSTED BY:
Pam S.
January 31, 2017
The color was just OK, but the color only lasted through 3 shampoos using a sulfate free shampoo. Will not get any more because I can use a store bought color that lasts alot longer.
Pam - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Barbara E.
January 31, 2017
Really Undecided
POSTED BY:
Barbara E.
January 31, 2017
I put my hair color on, it was supposed to be auburn, it smelled great. It looked like it was going to be a great burgundy color. After letting it set for the time specified, I started to wash it out. My hair came out worse than usual, and it really scared me. Also, as I washed my hair, my hair started to feel really stiff, not soft like usual. I put the shampoo on, and then the conditioner. At this point, I started to worry that my hair was burned. After the conditioner, it felt a little better, but not normal, not even like with other hair color. I got out of the shower, and when I looked in the mirror, I couldn't even see much of a color change. My roots were still way darker than the rest of my hair. There wasn't much red in my hair at all. I have gotten used to the color, but I don't believe that I will purchase again.
Barbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tamra S.
January 31, 2017
Just Okay
POSTED BY:
Tamra S.
January 31, 2017
Harder to use than my drugstore brand foam, more $$, and looks the same, except less shiny.
Tamra- Thank you for sharing your feedback. We are always looking for ways to improve our service based on that clients like you are telling us. You can always talk to on of our Colorist here about your hair color needs.
POSTED BY:
Debbie J.
January 31, 2017
This particular color not the best for grays
POSTED BY:
Debbie J.
January 31, 2017
I really wanted to ADD color to cover gray and match my roots, but the particular color used this time (my darkest for all-over color in past) lightened the non-grays. Will have to go darker if I try just roots again.
Debbie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
mhairi S.
January 30, 2017
Initial Colour good, didnt last
POSTED BY:
mhairi S.
January 30, 2017
the initial colour was really good, however just after a week after colouring and colour has completely disappeared and faded back to normal colour. not worth the money
Mhairi - We apologize that you were disappointed by the coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a credit to your account for a complimentary reformulated hair color with increased coverage. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Daralyn P.
January 30, 2017
This color turned out dull and was much darker than I anticipated.
POSTED BY:
Daralyn P.
January 30, 2017
The color did not appear vibrant nor near the requested color referring to the photo and description I submitted.
Daralyn - We’re sorry that your results were not as light and vibrant as you anticipated. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
wendy S.
January 30, 2017
Didnt see any notice in my hair color change.
POSTED BY:
wendy S.
January 30, 2017
The directions sent didnt make to much sense to me but I followed them anyway. The directions told me to only die my roots not the rest of my hair. Which my natural color roots where not even 1/4" showing. Then add the rest of the color remaining the bottle to the rest of my hair in the shower for one minute. Which when I did this step I was suppose to get a rich foam lather? This did not happen. The only color change was to the very top of my head at my roots. The rest of my underlying roots did not change at all. Nor did the rest of my hair. My hair looked exactly the same has I started. My husband even asked "thought you where coloring your hair" Would not recommend this product. I'll just go the the hair colorist.
Wendy - We’re sorry that you were unhappy with your color experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied.
POSTED BY:
Donna D.
January 30, 2017
New customer
POSTED BY:
Donna D.
January 30, 2017
I was a little hesitant to purchase the product due to the cost but I thought I would try it anyway hoping that it would provide the long term effects that I wanted.
I used the product on January 18, 2017. It is now 12 days later and my grays are already coming through around my hairline and in my part. The products that I used from the drugstore usually lasted at least 3 weeks before starting to show through. I am a bit disappointed with the product and not sure I will continue to use this.
Donna- We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Rachel E.
January 30, 2017
Not satisfied
POSTED BY:
Rachel E.
January 30, 2017
I saw the ad in facebook and it said it will come with the comb applicator which was not included. Followed instructions,15 minutes on roots and 10 minutes on ends. The gray hair on my temples was still gray,top part of my hair was still medium brown and the ends were the only one that got darker. I dont want to receive more shipments after this purchase
Rachel- We’re sorry to hear that your hair color faded faster than you expected and did not include an application brush. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results with an complimentary application brush. We see that we have already credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
cindy K.
January 30, 2017
Color
POSTED BY:
cindy K.
January 30, 2017
Didn't color the gray around my face. Followed directions but color didn't take any better than other brands. Shade of color was ok.
Good shine
Cindy- We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Diana M.
January 30, 2017
could be better
POSTED BY:
Diana M.
January 30, 2017
I find that this color, while it does cover my stubborn grays, changes the grays to a reddish tone and leaves my hair very dry and unmanageable. Salon hair color leaves my hair shiny and manageable.
Color was nice and even as a demi-permanent did a good job covering grey. Unfortunately found it to be extremely drying. I've never experienced such drying with the professional colors I've received. Will not purchase again, nor would I recommend.
Shawn - We apologize that your eSalon experience has been unsatisfactory. Since the results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
carly G.
January 29, 2017
Great customer service. Arrived on time.
POSTED BY:
carly G.
January 29, 2017
Color is close to what I am looking for but it is rather flat and one dimensional. The OTC color I was buying and using up until now gives me multi faceted tones and what looks like natural highlights.
Carly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Melanie A.
January 29, 2017
Will never buy this again
POSTED BY:
Melanie A.
January 29, 2017
I am in my late thirties and have been coloring my hair for many years I have never had a color leave my hair feeling so rough and Like Straw than I did with this product. I had to wash my hair and condition it 3 more times with salon shampoo and conditioner after using their shampoo and conditioner and it still does not feel nice. The color is blotchy. My hair is not shiny and feeling smooth and silky lIke it usually feels after I have colored it. will not recommend will not be buying in. I did like the stain blocker though
Melanie - We are truly sorry to learn your results felt dry and did not look seamless. We see that you have already reached out to us and we advised you on a very crucial process in your Personalized Instructions prior to rinsing and after timing that you may have missed. We'd love to make it up to you and deliver excellent results, so we've added a free order credit to your account, per our Satisfaction Guarantee.
POSTED BY:
Keely T.
January 29, 2017
Gummy residue
POSTED BY:
Keely T.
January 29, 2017
I've heard great things about esalon, but it didn't work with my hair. It left this gummy waxy texture that is impossible to get out. I've washed three times now yet it is still in there from the scalp down and I keep pulling it out. I have fine hair and maybe it is too much product?
Keely - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Brenda H.
January 28, 2017
Not great
POSTED BY:
Brenda H.
January 28, 2017
I was disappointed that the color wasn't what I wanted, and now after 1 week my greys are already showing through. I am very disappointed and will never buy again.
Brenda - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laura G.
January 28, 2017
Wasn't crazy about it
POSTED BY:
Laura G.
January 28, 2017
Colour looks a bit pinky tinged. I followed the instructions to the letter. Not happy with the outcome especially at a total cost of £21.95. I could of got a colour from the chemist for a fiver that came out nicer.
Laura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jackie H.
January 28, 2017
Lovely colour but....
POSTED BY:
Jackie H.
January 28, 2017
Didn't blend away my grey hair. I have very minimal grey and thought the demi-permanent would do the trick....however the grey still shouted 'hello' loud and clear 😫. Otherwise the colour was lovely elsewhere.
Jackie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Iris - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Becca - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Faith H.
January 28, 2017
horrible
POSTED BY:
Faith H.
January 28, 2017
My hair felt horrible after using this hair colour I have never had my hair feel this bad after colouring it I have conditioned it 3 times and it still feels horrendous I am very unhappy with the results and won't be buying it again
Faith - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience
POSTED BY:
Samantha W.
January 28, 2017
Didn't really work..
POSTED BY:
Samantha W.
January 28, 2017
It's arrived on time which was great and I was super excited for it but it didn't really dye my hair red at all, it's not even tinted red. it just made it a darker, more solid brown. Kinda disappointed:/
Samantha - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Diane V.
January 27, 2017
First time was wonderful, first root touch-up not so much...
POSTED BY:
Diane V.
January 27, 2017
First time I used the root touch-up product. Loved the initial app, but this first touch-up is not "sticking" as well, and doesn't have a the same shine - flatter and duller in appearance. Disappointed, as initially I thought thIs was going to be a game changer!
Diane - While we're glad we impressed you, we apologize that you were not seeing as much coverage and shine. We would be happy to make a tailored adjustment for your hair's personal needs, so we've added a free order credit to your account per our Satisfaction Guarantee. We're committed to delivering game-changing, consistent results for you, and we look forward to delivering them.
POSTED BY:
Lee K.
January 27, 2017
Not a conditioning hair color
POSTED BY:
Lee K.
January 27, 2017
I do not like the fact that I washed my hair twice and applied the conditioner provided. It still stained my towel, and that was towel #2 that had hair color stains on. Additionally, it was very drying and I did not like the quality of my hair post color. I will not continue with the esalon program - though I love the idea - it is not the quality I want.
Lee - We apologize that you experienced dryness and color transfer. We see that this best way to prevent both of these issues is in your Personalized Instructions, after your timing but before your rinse the color out. We'd love to replace your towel and restore your hair, so we'll be reaching out to you shortly.
POSTED BY:
Faye G.
January 26, 2017
Flat colour and just as messy as any other home colour.
POSTED BY:
Faye G.
January 26, 2017
If you think there is anything special about this then you will be disappointed. The colour is flat - nothing like any of the images around the site. It's as messy to do as any home colour. It costs twice as much and they want you to keep buying so keep your details online so you can't just forget about it as it'll turn up and you'll have paid - so beware of that and cancel between orders so you don't get caught out. Don't waste your money - for twice as much you can go to a standard local hairdresser - for half as much you can buy a box from Boots or Superdrug - either option is preferable.
23 of 25 people found this review helpful. Did you?
Faye - We apologize for any confusion regarding your service and we're sorry your color was not as dimensional as you expected. We see that originally, you signed up for scheduled deliveries at a 20% off discount and requested a color change for your next order, though you have now turned off deliveries. Your colorist has reached out to you personally to explain your color adjustment options based on your feedback, and we look forward to working with you to deliver the perfect experience.
POSTED BY:
Sarah S.
January 26, 2017
nope
POSTED BY:
Sarah S.
January 26, 2017
Red hues wash out my skin tone, which is why I always go for darker and blue tones. I asked for violet, but got red violet.
Sarah - Thank you for your feedback. Unfortunately because natural brunettes' natural red pigment will show through if violet color is applied, we feel that you will find the results you are looking for at a salon. We have gone ahead and issued a refund for your color purchase, per our Satisfaction Guarantee, which we hope you accept with our apologies.
POSTED BY:
.
January 26, 2017
Allergic reaction.
POSTED BY:
.
January 26, 2017
I had a horrible allergic reaction to this hair color. This hasn't ever happened with other hair color. I did the test, no problems. Then, miserable for an entire week!!!
Jill - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Misty E.
January 26, 2017
love that it comes in the mail & is cheaper then going to a salon by far
POSTED BY:
Misty E.
January 26, 2017
I give 3 stars because I sent a note to my stylist here about what colors I love, dark deep reds & purple, & got a more copper orange tone. Yuck! The color also did not even match the pictures I submitted. Did she even look?? I will try again & hopefully be listened to.
Beyond that... the color stayed in quite well. Did not fade & definitely perment if you order the perment color.
Misty - We’re sorry to hear that you were unhappy with the results of your custom color and we would never wish you to feel that we had not reviewed your personal comments and pictures. It sounds like you need an adjustment in your formula, so we would love to send you a complimentary reformulated color designed to better suit your hair's needs. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the deep burgundy you're looking for.
POSTED BY:
Ann Marie
January 25, 2017
Didn't really deliver color as expected
POSTED BY:
Ann Marie
January 25, 2017
After my first attempt with this product I didn't get the desired results. I called and sent an email without any response as to how to fix the botched color. Disappointed after high hopes.
Ann - We apologize that we had not initially received your messages, but upon reviewing your account we see your colorist made personal contact with you. We then sent a reformulated complimentary hair color, which you now love! We're so pleased to hear we could deliver the results you were looking for.
POSTED BY:
Jit T.
January 25, 2017
Not good for fine hair.
POSTED BY:
Jit T.
January 25, 2017
The color was exactly what I wanted, but unfortunately it left my (fine) hair feeling very dry. I would therefore not use again, as the condition of my hair is important.
Jit - We're sorry to hear your results felt dry. Our color is applicable for all hair types, and we'd love to help you with your individual needs. We will be reaching out to you shortly to offer assistance.
POSTED BY:
Shannon A.
January 25, 2017
Not the same
POSTED BY:
Shannon A.
January 25, 2017
I normally love the way my hair turns out after coloring it, but this time the color did not stick to parts of my hair.
Shannon - We’re glad to hear you've enjoyed your overall experience, but apologize that your application delivered uneven results. We’d love to remedy this by sending you a complimentary reformulation to help you. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Patricia P.
January 24, 2017
It doesn't cover my white hair. The last color was not what I wanted.
POSTED BY:
Patricia P.
January 24, 2017
Color doesn't grab my white hair no matter how long I keep it on. Last color wasn't what I wanted, The color doesn't even last 3 weeks. please cancel all further orders.
10 of 11 people found this review helpful. Did you?
Patricia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Vickie M.
January 24, 2017
covered well but total wrong colour
POSTED BY:
Vickie M.
January 24, 2017
I have been left with copper tinges in my hair and my natural hair is usually ash toned.
9 of 10 people found this review helpful. Did you?
Vickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Cheryl H.
January 24, 2017
Last color
POSTED BY:
Cheryl H.
January 24, 2017
The color was darker than I like.
It needed more blonde. It looked like dull brown.
Cheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lydia G.
January 24, 2017
Being a licensed hairdresser I thought I would see what this was all about
POSTED BY:
Lydia G.
January 24, 2017
The first problem I noticed choosing your natural hair color. The majority of the time the customer does not no their natural hair color. When selecting your color what you believe to be dark light red purple ect. May not be the same to the color specialist mixing your color that is why several times the color ends up too dark. It should be pointed out that if you have colored your hair this will not work if you want to lighten your hair you cannot use hair color to lighten pre colored hair that is why the new growth turns out one color and the ends are the same as they were previously. They should also inform people with long hair that they will need to purchase more than one bottle because it will not be enough to color all their hair. I purchased my color the directions given to put on my new growth or fine but whenever I pull color through the ends I do not use a 20-volume developer that damages your hair you only need to deposit color they should provide a lower volume developer to refresh your color on the ends. They should explain for people with gray hair that want good coverage around their hairline they should apply to the hairline completely and thoroughly first then proceed with the application on the rest of the hair. Not impressed with the shampoo and conditioner provided would recommend using what you know works well with your hair. Overall this is an average product not much different than purchasing your color at the drugstore. Downfall to this you don't get a photo of what the color looks like or a color swatch that you would be able to see in a hair salon. This is good for people that just do all over color don't expect anything great it's just average.
Lydia - We apologize for any confusion regarding our service. As a custom service, every client is assigned a personal colorist to help with their selection once they complete their first order. We also design every product application and amount based on the client's hair, so first-time clients with long hair who need an allover application receive a free bottle for their ends with the appropriate developer. We hope this information is helpful and that you feel welcome to consult with your assigned colorist anytime in the future about your personalized experience.
POSTED BY:
michelle O.
January 24, 2017
Not as dark as I wanted
POSTED BY:
michelle O.
January 24, 2017
I Wanted more blue tones. But I got the same color as my last order even after writing a note for adjustments. However they did ship fast and I was able to dye my hair on time. Please let me know If I am unable to make it darker
Michelle - We’re sorry that your color was not as dark and cool-toned as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Linda B.
January 23, 2017
Not Enough to do the job
POSTED BY:
Linda B.
January 23, 2017
very easy to follow instructions, but there was not enough of the bottle 2 colour for my hair thickness and length, so i now have very patchy colouring. there was also not shampoo or conditioner to finish the job
Linda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We will be reaching out to you shortly.
POSTED BY:
jo O.
January 23, 2017
Brown
POSTED BY:
jo O.
January 23, 2017
No matter what the colour always comes out brown. I'm trying to achieve the same deep cherry red/black colour I get from my stylist
Jo - We apologize that your most recent order did not have the tones you were looking for. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lisa C.
January 23, 2017
Not great just ok and was runny!
POSTED BY:
Lisa C.
January 23, 2017
Thought I would try this after reading online reviews, even though they were mixed. Color was runny, was too dark and left my hair feeling gummy and tacky! It stained my hairline to the point of looking fake, despite having the barrier cream and stain remover cloth, but still left me with hot roots and uneven coverage on regrowth for gray coverage in other spots. No more, not for this price. I will go back to store bought!!!
Lisa - We’re sorry that you were unhappy with your color experience and we would love to help. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied.
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