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Lisa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Darleen P.
March 29, 2017
lowered rating
POSTED BY:
Darleen P.
March 29, 2017
now that i am settled on med brown, there seems to be nothing special for the high cost. color is flat brown, unlike advertisement shows highlighting color. and the gloves don't fit even though I have requested larger gloves. I will probably be cancelling.
Dearleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Kaci - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jennifer P.
March 29, 2017
Did not meet expectations
POSTED BY:
Jennifer P.
March 29, 2017
The smell is very strong and my hair was left dried out. I would not use this again.
Jennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Shoua H
March 29, 2017
Disappointed
POSTED BY:
Shoua H
March 29, 2017
My color did not turn out as expected. My hair turned out very dark and was not what the expected turnout color of copper mahogany.
Shoua - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ranell W.
March 29, 2017
Not any better than Miss Clairol!
POSTED BY:
Ranell W.
March 29, 2017
I ordered light brown but I got a DARK ash brown. I ask for highlights and shine but I didn't get either. I won't waste anymore money on this product.!!!
Ranell - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Maribel G.
March 28, 2017
Back to gray roots
POSTED BY:
Maribel G.
March 28, 2017
Within a week and my gray roots were back. Not what I expected.
Maribel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
.
March 28, 2017
Not Much to Write Home About
POSTED BY:
.
March 28, 2017
There is a lot of pfaff involved in applying this hair colour; spring clips, dividing your head into quarters etc. The pong is very unpleasant and strong, the colourant dyes anything it comes into contact with immediately. However, the stain lasted longer on the toilet seat than the colour did in my hair. Four weeks and it had completely faded out - the orange blob on the loo seat is still going strong though! It isn't worth the money; the lack-lustre colour isn't as good as I usually get mixing two colours from Avon and it's four times as expensive. Using eSalon colourant' just once' hasn't done a lot for the condition of my hair (or my bathroom....) and lots of my hair came out for quite a while after dyeing, so I'm going back to my usual brand for longer-lasting colour and condition. I was really looking forward to this treat, but I was just taken in by the advertising hyperbole - sadly, it's nothing to write home about. An expensive waste of £28.00.
Rebecca - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Peggy C.
March 28, 2017
Still have gray showing
POSTED BY:
Peggy C.
March 28, 2017
I think I am done buying this hair color. I am seeing gray the same or the next week after coloring. Not worth it to have to color that close together. I don't know if my hair is just not getting covered or what, but I think I need to move on to another color option.
Peggy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Patti A.
March 28, 2017
Great product
POSTED BY:
Patti A.
March 28, 2017
The reason I gave it a lower rating was not because of the product it is a 5 but my color was not right...it was a ash colored blonde rather than golden but it is hard to tell by a picture and they are correcting it for next time.
Patti - We're sorry to hear the color wasn't the golden blonde you were looking for. One of our licensed colorists has already reached out to you and adjusted the color to fit your hair color goals. We hope this new color will be your perfect match!
POSTED BY:
Leah M.
March 28, 2017
Faded fast
POSTED BY:
Leah M.
March 28, 2017
I love the color , my only issue was how fast it faded .
Leah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Ceecee
March 28, 2017
Did I do something wrong?
POSTED BY:
Ceecee
March 28, 2017
Hi
I chose my colour hoping my hair would be luminous but it was dull. I thought I had a free product? A free colour but the hair colour wanted mixing with 20ml. And the root bottle with the other bottle of 20ml. There was so much colour that I needed a 1/3 of the root dye.
Please advise as I am not happy with my brassy dull shade.
Ceecee- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ingrid A.
March 27, 2017
What is the point to send a picture!
POSTED BY:
Ingrid A.
March 27, 2017
I had tried esalon few months ago and was not that satisfied so I had stopped then I gave another try this month. Let me tell you I will not order again. I sent a new picture that clearly showed my dark roots. I asked for a medium brown ash and the color turned out light brown with red. I specifically said I wanted to match my root color and did not want any red. Well it did not happen. Will not order again. My hair felt very weird too after washing it and had to use a lot of condition to make it somewhat soft.
Ingrid - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Pamela B.
March 27, 2017
Unsatisfied
POSTED BY:
Pamela B.
March 27, 2017
Unfortunately, not satisfied. My hair felt extremely dry after one application.
Pamela- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Dolores D.
March 27, 2017
Didn't make my hair the color I wanted
POSTED BY:
Dolores D.
March 27, 2017
My hair seemed to be darker than I wanted it and it didn't have hardly any red in it. They do an excellent job of matching your complextion to the hair color, but this time it didn't turn out the way I was hoping it would.. I should have just went back to the color I first ordered from them in 2014, but my complection may not have matched it. Disappointed in the color but probably was partly my fault because I tried to tell them what color I wanted and I am known to not say exactly what I am trying to say. Anyway that is what one of my sisters told me. I do have to say this product is very gently on your hair, so if you have extra fine or baby fine hair it is a safe product as far as I am concerned.
Delores - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
mary B.
March 27, 2017
Need less red tone
POSTED BY:
mary B.
March 27, 2017
Would like the color to have more brown tones than the reddish tint
Mary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Daisy T.
March 27, 2017
Horrible Gray Coverage
POSTED BY:
Daisy T.
March 27, 2017
It's been two weeks since my color treatment and my hair has returned to it's normal color. The color treatment lifted on my gray after just a week. I would NOT recommend this product.
Daisy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Christina S.
March 27, 2017
Never got my first order :(
POSTED BY:
Christina S.
March 27, 2017
My first order #3328721 I never got. It was for hair color and professional tool kit for $26.95. :( Then I finally get the color Only, no kit and for $20.00 for only color. Not very happy at this point!!!!
Christina- We're sorry that you didn't receive your first order. Upon reviewing your profile, we see that we sent you a replacement order free of charge with the missing items. We look forward to delivering the right results for you.
POSTED BY:
jenifer W.
March 27, 2017
Finally received my order...
POSTED BY:
jenifer W.
March 27, 2017
But I didn't like the color. It made my skin tone look orange. If you're going to order this make sure you know what color you want. Don't ask the color specialists to tweak one for you.
Kelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rebecca S.
March 26, 2017
What is advantage?
POSTED BY:
Rebecca S.
March 26, 2017
I tried this product after a positive review in Allure which makes me now wonder if it was an advertorial. The packaging was nice but you still need a good product. The product left my fine blonde hair feeling like wax. It took 3 shampoos (one with a body wash) to get rid of the waxy feeling. The color was dull and not close to the picture I submitted. After using a drug store product, my hair is shiny and has body. Plus the box color is accurate. And I don't pay shipping. The price for this product is not bad if it delivered good color and nice looking hair. And the concept of "salon" quality color mixed for you and delivered to your home is appealing. Given my experience, I wouldn't use this again.
Rebecca - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kim T.
March 26, 2017
The color I chose is darker than expected. I don't like the overall flat color.
POSTED BY:
Kim T.
March 26, 2017
I followed the instructions to a tee however my desired color is so dark.
Kim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your need
POSTED BY:
Kelly K.
March 26, 2017
Greasy Hair
POSTED BY:
Kelly K.
March 26, 2017
This product overproceesed on my hair. Many areas that feel extremely greasy. Running back to my colorist with tail between my legs.
Kelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Lara R.
March 25, 2017
*2nd review, same as the first, very disappointed*
POSTED BY:
Lara R.
March 25, 2017
I have colored red hair. I have naturally brown hair. When my roots grow in, they are dark, brown. I keep being sent root color that is basically BROWN. WHY? I am trying to cover the roots and make my whole head red, not have darker roots. Second formulation that you sent is almost the same as the first. Will probably not reorder.
i havent cared for the hair color, ts pretty dull. ive been pretty distraught because my husband died and should have stopped sooner, now they are shipping another order i dont want. also they are too expensive.
Sherri - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kelley P.
March 25, 2017
Cancel subscription
POSTED BY:
Kelley P.
March 25, 2017
I enjoyed your products but ended up looking like s calico cat with the last coloring of my hair...dark in some spots ...red in others...I colored my hair (it's light brown ) and my boss asked me if I was going for the red head look. Needless to say I was embarrassed. Please cancel my subscription immediately.
Thank you,
Kelley Panko
Kelley - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Tawania B.
March 25, 2017
Disappointed
POSTED BY:
Tawania B.
March 25, 2017
The gray coverage areas still didn't darken to the primary color. I had red brown roots and dark brown ends. I had to spend $90 at hair cutter for a color correction.
Tawania - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
Esmeralda- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Jake M
March 25, 2017
I am trying to get my wife to try and use your product
POSTED BY:
Jake M
March 25, 2017
6993455 SHIP DATE MARCH 24, 2017 CARRIER USPS
I am trying to get my wife to try and use your product. Hence I placed the initial order. She has not yet used the product. I was going to find out from you what the shelf life would be.
She has not said no to trying the product...... in the meantime you I just got notice that you have shipped another order on 03/24/17. I did not ask for another delivery... I think your product is good and hoping that she might be a customer in the future..
But I definitely do not want this new shipment made on 03/24/17. I would like to return it... If you can't honor this, I am hereby requesting cancellation of my account. Do not send any more of your product. Thanks.
Jake - We have reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Jennifer W.
March 25, 2017
Hair Color
POSTED BY:
Jennifer W.
March 25, 2017
I loved the box a simplicity of the products coming to my door. Was also really happy with the color I received. I also used the color safe shampoo and conditioner. But, 2 weeks later, color fading almost completely out. Maybe its just my hair..
Jennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Deloise F.
March 25, 2017
very disappoined customer
POSTED BY:
Deloise F.
March 25, 2017
My last color turned my hair orange and i had a retirement party to go to. i had to go to a salon to have it repaired and it cost me $90. i have already cancelled autoship as i dont know for sure what will happen. i loved my hair color when i started esalon but very disappointed now.
Deloise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karen Y.
March 24, 2017
Great colour, strange residue
POSTED BY:
Karen Y.
March 24, 2017
The final colour looks great, but washing the product out gave me a worry, as it wouldn't wash out at first and collected at the roots, in a grey goo, which needed a lot of washing to get rid of.
Karen- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Karen M.
March 24, 2017
Custom Color-faded quickly
POSTED BY:
Karen M.
March 24, 2017
First of all since there were two different colors for roots and ends, it was impossible for me to do it myself which defeats the purpose of not going to a salon and saving money. Second, the color was great for the first 5-7 days and then it seemed to fade to a dull brown.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rachel J.
March 24, 2017
Color was great
POSTED BY:
Rachel J.
March 24, 2017
The color itself looks great; however, it hasn't even lasted a month before my stubborn grays have started to show again. I also didn't like the shampoo that well. It made my hair feel wiry and have lots of static.
Rachel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Crystal B.
March 24, 2017
Color
POSTED BY:
Crystal B.
March 24, 2017
Color was very dark. Looks more like a dark brunette than a golden brown. I need it lighter.
Crystal - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kat M.
March 24, 2017
Dissapointed
POSTED BY:
Kat M.
March 24, 2017
I think the product itself is good and gentle to my hair. I really would like to love this product and the convenience of home delivery. BUT they did not get my color right. And that is so dissapointing as I sent pictures of my hair for them to match it as I only need to touch up my roots but need to blend with the rest of my already colored hair which was lighter. Instead they sent me a color so dark that not even 5 minutes on my hair my roots where turning black and had to washed it out. Washing it bled thru the rest of my hair and ruined my highlights. Which I specifically put on my notes when I ordered that I have blond highlights. Now my hair is black and after emailing esalon on what happened, their recommendation... to go to a professional salon if I wanted it lightened. Really? It was done in the salon in the first place professionally and it was lighter! Totally disappointed! Hope you will have a better out come.
Kat - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results
POSTED BY:
Sarah A
March 24, 2017
Love the color
POSTED BY:
Sarah A
March 24, 2017
I finally found a good color that I love, it totally covered all my gray the only problem was it did make my hair straw like as I washed it out but the conditioner which I didn't have enough of made the hair that I put it in soft but what I couldn't get the conditioner in feels a little sticky now that it's dry. I would recommend sending more conditioner for people with longer hair. This is definately salon grade because when I think about it every time I go to the salon after she rinses out my hair she puts in a leave in conditioner for about 5 minutes. I will actually have to buy some for the next time I wash my hair.
Sarah - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and made adjustments for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stacey P.
March 24, 2017
Don't like it
POSTED BY:
Stacey P.
March 24, 2017
I don't like how my hair feels, product makes it feel sticky. The color is ok, but after washing it out, my hair feels stiff, not soft at all. I won't be buying anymore of this.
Stacey- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Amanda A.
March 24, 2017
Not what I expected
POSTED BY:
Amanda A.
March 24, 2017
The color was darker than it suppose to be. Had to spend more money to have it fixed.
Amanda - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Hannah- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Jill H.
March 23, 2017
Just okay
POSTED BY:
Jill H.
March 23, 2017
I am still trying to figure out what is going on with my hair color. We started with the "dark blonde" color which made my hair red. The color correction sent, made my hair a metallic copper. The "devoted to hue" product toned down the metallic tint but still a bit copper. So for this months color application to my roots, they sent a "light drown". The kit did not include a brush so I used an old toothbrush. This color application didn't cause me to gasp when I got it applied then dried, so I guess we are making an improvement. I'm just still very confused and disappointed as my hair is very far from the original color we talked about when I started this journey. Every application feels like I'm spinning a roulette wheel with no control of the outcome. But I can't just stop because my hair is so very far from any color it's every been. I'm just stuck.
Jill - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shelley M.
March 23, 2017
love the color but not as happy with grey coverage
POSTED BY:
Shelley M.
March 23, 2017
the color is beautiful and just what I wanted but the coverage for my grey was not as good as when I get professionally done.
Shelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sherry P.
March 23, 2017
Inbetween color
POSTED BY:
Sherry P.
March 23, 2017
Still looking for an accurate color that is a dark brown color (not black) that doesn't look like a medium golden brown over gray. Starting to feel like that will never happen.
Sherry - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
cindy W.
March 23, 2017
Not so happy
POSTED BY:
cindy W.
March 23, 2017
I have been using this product for a year. The last three times it has not completely coveref my gray. I thought at first i was missing those areas so i had my daughter help me still not all covered this time my husband did it and my hair was saturated even left on 5 minutes longer. Guess what not totally covered.
Cindy - We’re sorry that your hair color did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. . Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Janis M.
March 22, 2017
Don't like
POSTED BY:
Janis M.
March 22, 2017
This is my first order. And I'm not happy with my color 7.04. I thought it would on the blonde/brown side of color. I had blonde highlights with a aurburn color. I wanted an auburn which in my mind is a reddish brown and on my hair.
Janis - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jettie P.
March 22, 2017
Custom Hair Color
POSTED BY:
Jettie P.
March 22, 2017
The color was darker this past time and I don't like it as well.
Jettie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lori S.
March 22, 2017
They just can't seem to get it right...
POSTED BY:
Lori S.
March 22, 2017
I've tried to work with the colorists to get the color I want and they never seem to get it right. Oh well, back to the salon I go.
Lori- We’re sorry that your hair color wasn't what you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Kelly R.
March 22, 2017
Not worth the money
POSTED BY:
Kelly R.
March 22, 2017
Keep sending wrong color. Colorist not listening to request. Waste of mobet
Kelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
donna S.
March 22, 2017
chochlate brown hair colour
POSTED BY:
donna S.
March 22, 2017
after inputting my profile on this site i was offered the colour chocholate brown. i have used this and now my hair is more or less black and will cost me a fortune to try and put right so i would not recommend this service to my friends
Donna - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Whitney P.
March 22, 2017
Good color, but didn't go all the way through
POSTED BY:
Whitney P.
March 22, 2017
I have been having my hair professionally done and filling in the roots with drug store color. I went back to esalon and decided to go from a dark brown to a dark red. They sent me two types of color, one for my roots and one for the rest of the hair which had previous been dyed. The roots and the ends are colored red but the area right after my roots (which had been colored by the drug store color) didn't really take the color. You can't see it if you aren't looking, but I'll probably need to do an all over color again. Also, my roots are a bit redder than my ends which isn't desirable. Maybe the root dye was too strong or the end dye was too weak? Hard to tell.
Whitney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Loretta W.
March 22, 2017
Too red
POSTED BY:
Loretta W.
March 22, 2017
gray does not seem to stay colored for very long around my face and I would like to go back to a light brown with a tint of red. More of an Auburn please
Loretta- We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Kristine- We’re sorry that your hair color was too red. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Tera H.
March 22, 2017
Faded to soon
POSTED BY:
Tera H.
March 22, 2017
The color only lasted a good week on my hair. The gray immediately started showing within 3-4 days.
Tera- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Alison R.
March 22, 2017
Color not accurate
POSTED BY:
Alison R.
March 22, 2017
I was excited to receive my color and then very disappointed when the color turned my roots purple, and didnt show any change to the rest of my hair. I will not be using this product again
Alison- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julie K.
March 21, 2017
Not for me
POSTED BY:
Julie K.
March 21, 2017
A little on the red side & the ammonia smell was so over whelming it was making me choke, won't use this again.
Julie- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Eugenia S.
March 21, 2017
my hair color
POSTED BY:
Eugenia S.
March 21, 2017
nice color however it lasted as long as those box hair colors I buy at the store for half the cost.
Eugenia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sheila M.
March 21, 2017
Poor gray coverage; hair felt dry/brittle
POSTED BY:
Sheila M.
March 21, 2017
Really wanted to like this product, but it didn't cover my gray hairs well and left my hair feeling dry and brittle.
Sheila- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Yee Chong L.
March 21, 2017
I really wanted to like this product
POSTED BY:
Yee Chong L.
March 21, 2017
My color came out darker than i wanted, it doesn't cover up my previous color and it made it look like 2 different colors(i wanted ash but overall it still looks red). However their customer service is quite impressive, i contacted them and they said they could sent me a demi darker shade to cover up my red tones. I really like the whole idea of these and i really wanted to like it, but it just doesn't work for me. Plus i feel like there is still a lot of residue on my scalp after several washes(i even scrub and massage it and wash it twice), but somehow there are still those brown residue on my scalp(it made my scalp itchy throughout the day and when i scratch it i can see brown stuff coming out*i'm sorry if it's gross). It's quite disappointing that i can only chose from the medium brown to dark brown range of color, i really wanted to chose from one of the light brown.
Yee Chong - We’re sorry that your hair color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Diane N.
March 20, 2017
Color is good - didn't cover greys
POSTED BY:
Diane N.
March 20, 2017
I did my roots on Saturday - there are some greys in there but those didn't cover. The color is good overall but I think I'll just stick with L'Oreal.
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
SHERI K.
March 20, 2017
Hair color
POSTED BY:
SHERI K.
March 20, 2017
First off there wasn't enough color to do my whole head it only covered half. Second I made note that my hair turns red with color so you have to watch the mix. Well it really turned red so apparently no one took that into consideration when making my color. So for the cost I believe I will just go back to a salon since I have to go have it highlighted anyway to cover some of the red. The one plus was that it did leave my hair real soft and didn't damage it any.
Sheri - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Alessandra M.
March 20, 2017
more time to cover the gray
POSTED BY:
Alessandra M.
March 20, 2017
I would like to cover the gray for more time. The product just work one month.
Alessandra- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
Esperanza- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Robin G.
March 20, 2017
Gummy Hair
POSTED BY:
Robin G.
March 20, 2017
This was my first time trying this. The color seems okay, but the gunky gummy feeling on my scalp is terrible. I've washed my hair twice since coloring and still gummy. I've cancelled future orders.
Robin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mistella C.
March 20, 2017
Wasn't fully satisfied
POSTED BY:
Mistella C.
March 20, 2017
The color for roots was different than ends. There was a noticible line. Will give one more chance tho. I did like that there was minimum fade and good grey coverage. Jus want it to be right color next time.
Mistella- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Norma G.
March 19, 2017
Not the right shade
POSTED BY:
Norma G.
March 19, 2017
I can tell that the products are high quality and it felt great on my hair but when I washed out the product the color was much darker than I had hoped. There was no dimension to it or even a hint of the 'mahogany' that the color stated - it might have been better called 'darkest black'. Some of my hair has been colored before but even in the roots it was much too dark. I waited the time shown on my instructions but maybe I should have waited half the time.
Norma - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Emma D.
March 19, 2017
Review
POSTED BY:
Emma D.
March 19, 2017
I loved the colour but started to fade by wash 2 the colour is now completely gone after just 2 weeks
Emma - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Daphanie T.
March 19, 2017
Grey coverage
POSTED BY:
Daphanie T.
March 19, 2017
We still can't get my color correct. The medium brown turns out too light due to grey coverage being insufficient. Very frustrating
Daphanie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rachel S.
March 18, 2017
Covered greys for less than two weeks
POSTED BY:
Rachel S.
March 18, 2017
Washed out with color safe shampoo. Matched my natural color really well but disappeared like semi permanent color.
Rachel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Racheal F.
March 18, 2017
DULL
POSTED BY:
Racheal F.
March 18, 2017
I hate my color it is dull and darker then what I was before coloring my hair. I was definitely not color matched correctly, I was suppose to get golden blonde and my hair turned out ASHY. I am so dissatisfied!!!
Racheal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Michelle X.
March 18, 2017
Disappointed
POSTED BY:
Michelle X.
March 18, 2017
I've been meaning to review my eSalon color for quite some time, I think I kept hoping it would improve. My first order was phenomenal, the color came out gorgeous. Unfortunately I was never able to replicate the color with the subsequent formulations.
The third shipment is when I started to notice a significant difference in the product, especially the overwhelming overpowering smell; I've never used a color with such a potent chemical odor. Although I used the color in an open space with the windows wide open, I became sick to my stomach followed immediately by an awful headache - this has never happened before. Adding insult to injury the color was very dull, nothing like the rich chocolate color I achieved with the first shipment.
A few weeks later I learned my 63 year old neighbor also used eSalon, during our conversation we realized we were sent the same "customized " color. My natural hair color is dark brown, her's is a much lighter color with shades of red - even when she colors her hair it's never close to a color as dark as my own. To say I was disappointed to learn my "custom color" was not in fact custom is an understatement; I feel as though to say so is false advertisement.
Finally, my fourth shipment was the last straw as it caused burns to my skin that left me with permanent discoloration on my face (I accidentally touched part of my face with my finger) I should have known that a product with such a powerful chemical smell would be damaging to my skin.
Needless to say I have discarded the remaining color I have and will no longer be utilizing eSalon products.
Michelle- Thank you for contacting us and sharing your feedback. We apologize that you were dissatisfied with your eSalon experience and found the smell of our color overwhelming. We would like to confirm that the ingredients in our color have not changed. We formulate your hair color based on your individual needs and some colors may fall in the within the same color range so they may have the same name but are a different formulation based on your formula ID.
In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
POSTED BY:
Allison H.
March 18, 2017
Color change not achieved
POSTED BY:
Allison H.
March 18, 2017
I reordered the same color as previous order, but included instruction to the colorist to make the color a little darker. Color result was actually lighter than previous application. I was very unhappy with the result of my "custom color" formula update.
Allison - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nannette I.
March 18, 2017
Store brand color
POSTED BY:
Nannette I.
March 18, 2017
This was a color that I could get at Any retail store. I was hoping for a prettier custom color that wasn't a just out of a box shade. This was very disappointing. The people are nice and packaging was nice but the color wasn't. I will just buy from the store.
Nannette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
KIRSTEN F.
March 17, 2017
Ruined my hair
POSTED BY:
KIRSTEN F.
March 17, 2017
I would give zero stars but that isn't an option. The color was dull and lifeless which I specifically called about and after using it my hair was so dry and damaged. I will never use this product again. Very disappointed in the entire experience
Kirsten - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Angelique K.
March 17, 2017
Not as good as it seemed.
POSTED BY:
Angelique K.
March 17, 2017
I loved the color the day that I did it. Every time I wash it, it fades back to almost my pre-color if I don't use the tinted love. I color was next to impossible to get out of hair when I went to wash it. Many of my greys have already lost the color and are showing through. Also the color I got was not solid. My hair has kind of an ombre effect when I was looking for all over color. I stated that I had a lot of grey hair and that it had been more than three months since my last color, so my new growth was close to 4 inches. I personally will not buy through esalon again.
Angelique - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Vonn
March 17, 2017
Great Quality
POSTED BY:
Vonn
March 17, 2017
The quality is there however we haven't quite got the coloring right it's too dark for me . I have natural reddish highlights in my hair therefore making it harder for this color to match.
Vonn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Laxmana - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Becky R.
March 17, 2017
Did not notice a difference at all
POSTED BY:
Becky R.
March 17, 2017
I did exactly what the directions said. Noticed no difference AT ALL.
Now I'm trying to cancel this and they make it near to impossible to do so.
Becky - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Michelle F.
March 16, 2017
Too dark
POSTED BY:
Michelle F.
March 16, 2017
It is leaving my hair a darker brown than the red I was wanting. I know red is a difficult one to get right as there is a lot of "oranges" out there, but this is making my hair so dark that it is completely washing out my complexion leaving me pale faced!
Michelle- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tina F.
March 16, 2017
Be Color
POSTED BY:
Tina F.
March 16, 2017
The color I ordered was not what came.y hair is PINK.
Tina- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
sheila W.
March 16, 2017
cover grey roots
POSTED BY:
sheila W.
March 16, 2017
I have an ombre style hair color... my natural color is medium brown with 40% grey at roots. I color just the roots and then color natural fades to golden color from previous highlights(2 yrs ago). The color sent was a great match but grey roots already showing after 1 week. disappointed...did not last as long as otc Clairol root touch up.
Sheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Pennie O.
March 15, 2017
Wrong color! Very Dull...no shine at all
POSTED BY:
Pennie O.
March 15, 2017
I want to give this a good review, but I can't. It's one star for being inexpensive, nice packaging, great instructions, but this was a waste of my time. My hair came out the exact same color...and it was alot of work for no change in color. My hair felt horrible afterward. I used the two bottles sent for the first time, (one for roots & one for the rest of my hair), gloves, conditioner, and followed the instructions to a tee. I sent a picture of my before hair, explained what I wanted. One of the Copper options for dark hair. I'm disappointed. I'm not really wanting to change the color, even though it's nice that eSalon will work with you. My hair just felt horrible afterward and wasn't shiny at all! I don't want to go through all that work for disappointment again.
Pennie- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Denise A.
March 15, 2017
Disappointed
POSTED BY:
Denise A.
March 15, 2017
Made my hair feel sticky and the stickiness would not wash out.
Denise- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Michele C.
March 15, 2017
Cancelled My Color
POSTED BY:
Michele C.
March 15, 2017
This is only my second time using esalon to color my hair and I am now cancelling my auto renewal because my skin really broke out after using the most recent batch they sent me.
I had itchy, red spots on some of the parts where it touched my skin - I did not let the color linger on my skin either.
Bummer.
Michele- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for your recent color and reached out to you with more details.
POSTED BY:
Suzanne M.
March 15, 2017
Not what it sold
POSTED BY:
Suzanne M.
March 15, 2017
This hair product was not at all what I wanted, or expected. It was not easy for one person to use. The color distribution was difficult because the product was much more runny than I'd anticipated. Even with the greatest of care, dye dripped onto the cape, and subsequently ran down until it reached the floor. The color did not look how I wanted when I finished. I would not recommend this to others, and I most certainly will not bye again.
Suzanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Renata M.
March 15, 2017
Disappointing
POSTED BY:
Renata M.
March 15, 2017
My hair is naturally dark brown. I ordered a copper hair colour. I spoke to an esalon representative and sent a photo through as requested. The lady recommended opting for brown/copper to ensuere that the colour looks natural and is suitable for my current hair colour (i.e since the hair is dark there is no point hoping for a intense copper). Well... the colour has arrived... and now my hair is completely black! Not even a hue of copper or brown for that matter... I hate it, much prefereed the natural brown look i had before. Very disappointed.
The color matched perfectly, it really did . But after applying it, rinsing, using the enclosed shampoo and conditioner ( so many things in the box! 🙂), my hair was limp and lifeless. After a few days, I washed my hair again , hoping that it was, perhaps , the shampoo.... but my hair has remained completely flat and limp. Unfortunately, the color is already leaving the gray areas of my hair.
I was really hoping this would be the answer to spending 85.00 every few months to color my hair. I would use it in a pinch, but not on a regular basis . I'm so disappointed ☹️.
Cynthia - We’re sorry to hear that you were unhappy with your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Janie P.
March 14, 2017
Not for me at all
POSTED BY:
Janie P.
March 14, 2017
I've tried twice with this product. The first time the colour was brassy, so it was adjusted by e-salon. Tried again, very carefully, brushed it on, followed instructions to the letter. It looks patchy as though it's 'taken' in some areas and not others. As for the colour - it looks like cheap drugstore burgandy. See photo. I hate it.
Two days later
I've checked the colour I ordered as I changed it after the first application which was a bit brassy but a better colour. I asked for the brassiness to be toned down and the colour I ordered was a golden brown. So I'm even more surprised that the colour on my head is so dark and what my Mancunian friends call 'Bus-stop-Burgandy,' that cold almost purply shade that shouts: 'I used a box of cheap colourant!' And no I didn't leave it on too long and I applied it with great care.
Grrrr. I am now going to the hairdresser and will have to spend a fortune to fix this disaster. So upset. I will NEVER EVER use this again.
Janie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Gill H.
March 14, 2017
Very disappointing
POSTED BY:
Gill H.
March 14, 2017
Took ages to arrive and was not at all what I ordered or expected.thick uneven colour,far too dark in some places.horrible gloopy conditioner supplied,had to wash my hair twice to get rid of it. Even half price not worth the money.
Gill - We are sorry that your hair color turned out darker than you expected, and that you did not enjoy your eSalon experience. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Leah w
March 14, 2017
I was sent a color with the wrong undertone
POSTED BY:
Leah w
March 14, 2017
After turning my hair orange and giving me hot roots last month I carefully detailed in a series of emails how I wanted my hair to look the following month. I was sent exactly the undertone I asked not to receive and my color was horribly unflattering. I then called someone and spoke with them trying to resolve the issue but my hair is now damaged and I've been sent colors that are clearly not mixed for me over and over again and not to my specifications ( i.e. "I would like this medium golden brown slightly more golden" and then being sent light golden brown. )
Leah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Yadira
March 14, 2017
Rash
POSTED BY:
Yadira
March 14, 2017
the color caused me a rash in my scalp. Bumps that burn and itch. The color was nice and shiny but was not able to continue using it. Not good for me.
Yadira- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Beth S.
March 14, 2017
Didn't cover my gray
POSTED BY:
Beth S.
March 14, 2017
This is my 3rd order. None of the 3 orders have worked for my hair.
Beth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Pamelia C.
March 14, 2017
last order - not GOOD?!?!?!?!
POSTED BY:
Pamelia C.
March 14, 2017
I am uploading a new picture. I am disappointed with it. My hair is all one color, no visible highlights. I did ask for a darker color, but i wanted to keep the highlights the same. Is there anything we can do? I look like I bought a box of color from walgreens, all one color! UCK!!! Help if you can...............
Pamelia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Linda W.
March 14, 2017
My colorist
POSTED BY:
Linda W.
March 14, 2017
My grey came back within two weeks the roots and edges
Linda - We're sorry that your most recent color order did not provide you with the gray coverage you were expecting. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jacqueline C.
March 14, 2017
Do not like
POSTED BY:
Jacqueline C.
March 14, 2017
Not the right colour at all very unhappy do not want a second delivered .
Jacqueline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tammy M.
March 14, 2017
Not the color for me
POSTED BY:
Tammy M.
March 14, 2017
This color is great to match my overall hair color but I wanted to be lighter as more golden. This was truly not what I wanted when I made the request for my color.
Tammy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jeanna C.
March 14, 2017
Confused
POSTED BY:
Jeanna C.
March 14, 2017
The color came out way to dark.....it covered the roots and in most places it turned out even.....but way darker than the color should have turned out. It turned out way more dark brown than the copper color that was shown when ordering.
Jeanna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ruth G.
March 13, 2017
Outcome Was Far From What I Expected
POSTED BY:
Ruth G.
March 13, 2017
Positives: product was very easy to use and of a good usable consistency
Negative: the colour was far from what I wanted, it turned my lightest hair colour steel grey! It also left my hair feeling really dry despite using the conditioner provided. Disappointingly, its really not for me in any way.
Ruth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julie C.
March 13, 2017
Didnt cover my grays
POSTED BY:
Julie C.
March 13, 2017
Hi - i just tried it yesterday and while it covered some of my grays, I'd say 75% are still visible. Did i do something wrong or is this not meant to cover gray hair?
Julie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Hayleigh B.
March 13, 2017
Didn't cover
POSTED BY:
Hayleigh B.
March 13, 2017
I ordered the lightest blonde and it didn't even look like I colored my hair at all. I have pastel colored highlights in my hair and the dye didn't cover them they are still the same color. After applying the dye to my hair and good thing I ordered extra shampoo and conditioner because I had to wash my hair 4 times to get all the dye out of my hair. I have very thick hair & I clicked the icon when I was asked what type of hair I have, so that "extra" bottle of shampoo and conditioner was gone after I washed the dye out of my hair. This was a waste of money that didn't even work!!! I won't be ordering anything from esalon again!!!!
Hayleigh - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Neli M.
March 13, 2017
Fade away
POSTED BY:
Neli M.
March 13, 2017
Fade away same as drugstore color.
I had a overall color before now tips differ from top of my hair.
Neli - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Takako S.
March 13, 2017
It was fine...
POSTED BY:
Takako S.
March 13, 2017
I like the product in general, no after smell, hair seems not dried out, color stay longer than my previous product. But I gave feedback that I wanted to make a lighter color but I got exactly same color for the next shipment, a little bit disappointed.
Takako- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
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