Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
The convenience of the product is great, however the color fades very quickly. Within four weeks, without noticeable growth of hair, the product washes out.
Mary - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Sarah M.
April 14, 2017
Horrendous Communication
POSTED BY:
Sarah M.
April 14, 2017
My color was too light on the roots and I am quite disappointed with the service. I received an email saying that my hair color was adjusted to be lighter. However when I called (because I did not want it lighter), there was no adjustment made to the color.
In addition, when I received the color, the instructions stated to place the hair color all over (2nd bottle). I had previously received an email saying to only apply the color to the roots.
Then when I contacted the help support, my color profile was updated but a refund/ or credit was not processed.
Sarah - We're sorry that your first color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Mary C.
April 14, 2017
First time
POSTED BY:
Mary C.
April 14, 2017
Followed directions (most times I don't ). Hair darker than expected, but looks good. Will definitely do again.
Mary- We're so happy to hear that you're enjoying your Custom Hair Color]! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
DiAnn C.
April 14, 2017
Color
POSTED BY:
DiAnn C.
April 14, 2017
I like the color but it takes me about 4 shampoos to wash out of my hair? It is very difficult to get out for some reason.
DiAnn- We’re super sorry that your recent hair color left your hair feeling waxy or greasy—and thank you bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
To thoroughly remove the color in the future, we recommend that you deeply massage the color at your scalp with a touch of water for 2-3 minutes, prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-safe clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further.
POSTED BY:
Amanda R.
April 14, 2017
Just not what I'm going for. Plus the colorist doesn't follow my directions.
POSTED BY:
Amanda R.
April 14, 2017
I was looking for a dusty violet, or even lavender shade when I began. My first color came out more like a deep auburn than anything. I requested more of a violet shade, and my second coloring came out a deep burgundy. Still not the lavender/violet shade that I was going for. I requested a new adjustment to the color, specifically asking that all red be removed from the dye and that the level of violet be increased. While the violet content did go up, so did the red content. By the time they get it right, my hair's going to be fried, and I'll have spent hundreds. I'm just going to take myself to a local hair salon and have it done right in one shot. I think this site is built more for those who are looking to cover gray, rather than someone like me that is looking for some flair and a pop of color.
Amanda - Our eSalon color line is a natural hair color line, so unfortunately we don't have very vibrant pearl or violet tones.We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Melissa B.
April 14, 2017
Not a good experience!
POSTED BY:
Melissa B.
April 14, 2017
The product was very drying to the hair and the color did not turn out to look like the color that I chose. Has a green hue. Will be seeing a professional after all. Very disappointed.
Melissa- We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
Erin H.
April 14, 2017
Still having trouble getting the right color..
POSTED BY:
Erin H.
April 14, 2017
I've noticed my gray coming through in appr 4 weeks. Not new growth, fading off the gray. This that I just put on is what was sent to my complimentary for my roots. I applied to roots and after 20 minutes put the remaining on the rest of my hair. It is just too dark. I need my next order to be lighter and a tad more red.
Erin - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for and an increased red tone.
POSTED BY:
Amy B.
April 14, 2017
Dried my hair out
POSTED BY:
Amy B.
April 14, 2017
I followed your directions exactly. My color was flat and my hair was dry.
Amy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Laurie P.
April 13, 2017
The color is very bland!
POSTED BY:
Laurie P.
April 13, 2017
The color is so awful. I have another set already and I will definitely NOT use it. PLEASE CANCEL ANY FUTURE ORDERS. THANK YOU!!
Laurie - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mary G.
April 13, 2017
Made absolutely no difference to my natural color.
Mary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Deborah H.
April 13, 2017
Disappointed
POSTED BY:
Deborah H.
April 13, 2017
All over color was a dull, solid brown, had no highlights even though there was suppose to be. Bad smell, left hair feeling hard ,slimy, nasty.
Deborah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
Jennifer J.
April 13, 2017
Too Dark/Auburn
POSTED BY:
Jennifer J.
April 13, 2017
This color made my hair too dark and auburn-looking. I was expecting a red copper color and this almost looks purple!
Jennifer - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
Susanne- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shawna M.
April 13, 2017
Drug Store Color/Salon Pricing
POSTED BY:
Shawna M.
April 13, 2017
So disappointing to try this color and have it be nothing as described. I purchased it to have the brassy tones blended out and ended up with the same pre color only deeper than I started with. I even had my hairstylist apply it so it would be correctly applied. Pretty packaging, hyped up results, disappointing experience.
Shawna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laura E.
April 12, 2017
Wrong color
POSTED BY:
Laura E.
April 12, 2017
This color that was changed came out too orange .. wasn't the deep auburn that I wanted. I ended up having to purchase a medium brown to redo my hair so that it wasn't as horrible as it was with the custom color that you sent.
Laura - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Carol M.
April 12, 2017
it was ok at first
POSTED BY:
Carol M.
April 12, 2017
my hair became damaged, i used your shampoo and canditioner and leave in conditioner right from the start, but my hair became brittle.
the worst that happened is I went swimming in salt water one time color was 80% gone.. really not happy
Carol - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
JOANN B.
April 12, 2017
I USED 2B PECAN
POSTED BY:
JOANN B.
April 12, 2017
Actually, I cannot recall what I looked like before I turned gray all over. I found a Natural Instincts brand hair coloring box label though. I used to be a Pecan brunette. Kind of a dishwater blonde, but not exactly.
Joann- Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Cindy K.
April 12, 2017
Still too dark
POSTED BY:
Cindy K.
April 12, 2017
I want a light brown to dark blond, somewhat caramel.
Cindy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kelly H.
April 12, 2017
Horrible....
POSTED BY:
Kelly H.
April 12, 2017
After following the directions to the letter, I rinsed and rinsed and rinsed until the water was clear. ..or so I thought. Used the sad dollop of shampoo and conditioner as instructed and it was like the conditioner would not wash out. I had to wash my hair 4 more times with regular shampoo just to get the grossness out then just to see the color had faded my hair by then.
Kelly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lucelly K.
April 12, 2017
It didn't convince me !
POSTED BY:
Lucelly K.
April 12, 2017
The first formula you made was ok the this last one I think that it didn't have any change . My hair got darker !
Lucelly - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Rebekah K.
April 11, 2017
Not as expected, quick fade
POSTED BY:
Rebekah K.
April 11, 2017
I wanted to match my highlighted ends to my naturally darker roots. My color ended up with an auburn hue, which I did not want or like. The color began fading within the first week. I loved the packaging, instructions, and helpful personnel. However, the product did not suit my expectations.
Rebekah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Machelle G.
April 11, 2017
Not what I expected
POSTED BY:
Machelle G.
April 11, 2017
After getting my color I followed the instructions word for word and step by step. The color I wound up never showed because it was the same color as my natural hair color. I do have to say that I don't have grey hair now. I'm not sure I will try this again.
Machelle - We're sorry your color did not provide enough of a change from your current color. We see you've already spoken with one of our associates and we are working on formulating a different color that will bring you closer to your goals at no charge. We hope this next color will be your perfect match!
POSTED BY:
Martha S.
April 11, 2017
Color review
POSTED BY:
Martha S.
April 11, 2017
The hair color I ordered didn't color my resistant grays very well and it didn't leave my hair feeling soft and looking shiny. The top faded after only a week or so. Going back to ordering from Madison Reed, which colors much better and doesn't seem as harsh on my hair.
Martha - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Annie D.
April 11, 2017
Doesn't cover my gray
POSTED BY:
Annie D.
April 11, 2017
I have tried this is 3 times and although the second coloe was better it does not cover the gray so I have to use a touch up. So thanks for the free one but I don't think it works on me.
Please drop my order from here on in. I don't want to do my hair twice a month, to much on my hair.
Annie - We’re sorry to hear that your hair color didn't turn out like you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Autumn H.
April 11, 2017
Quality is good.
POSTED BY:
Autumn H.
April 11, 2017
Good quality but had terrible time washing out. Trying color adjustment cause First delivery wasn't the right color.
Autumn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Christina G.
April 11, 2017
Terrible! Do not order!
POSTED BY:
Christina G.
April 11, 2017
Tried this service for 3 months, despite multiple requests, color was never right! Stopped using and went back to $8 drugstore color. Much better value!
Christina - We’re sorry to hear that your hair color didn't come out like you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
TRACY K.
April 11, 2017
Hair Loss
POSTED BY:
TRACY K.
April 11, 2017
After using this product for the second time, I experienced a great deal of hair loss. After applying the product and leaving it on as instructed, washing it with eSalon product, my hair was left with this waxy, gooey mess. It took me over 2 washes to get it out of my hair. I would not risk using the product again, as I do not want to lose more hair.
Tracy - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Roseann K.
April 11, 2017
Color was off
POSTED BY:
Roseann K.
April 11, 2017
The color was not the golden brown I was expecting. It had too much of a red tint which I didn't want.
Roseann - We're sorry that your most recent color had too much red tone. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Courtney K.
April 11, 2017
Too dark
POSTED BY:
Courtney K.
April 11, 2017
My hair is already dark. I wanted my color lighter
Courtney - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Katherine C.
April 11, 2017
Color off
POSTED BY:
Katherine C.
April 11, 2017
Hair color was very red and even using color safe shampoo it has faded unevenly (3 distinct shades from crown to tip)and incredibly fast, looks worse than any drugstore color I have used . Not impressed at all
Katherine - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
debbie L.
April 10, 2017
color treated hair
POSTED BY:
debbie L.
April 10, 2017
the color is not dark blonde as requested it is brown and it doesn't cover the grey hairs as promised.
Debbie - We're sorry to hear your order was too dark and didn't cover your grays. We see that you've already spoken with one of our licensed colorists who has created a new color and formulation to address the issues you had. We hope you love your new formulation!
POSTED BY:
Diane K.
April 10, 2017
Unhappy with my color
POSTED BY:
Diane K.
April 10, 2017
I have blonde hair and have tried many of the retail permanent hair colors for blondes and I seem to always get a red tint to my color. The same thing has happened with my trial order. The product seems nice and the instructions are clear, but I just really don't like the red tint to my hair.
Diane - We apologize that your hair color turned out brassy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Anne-Marie H.
April 10, 2017
totally wrong colour
POSTED BY:
Anne-Marie H.
April 10, 2017
Read great things about this company. First order dyed my hair a totally different colour, not at all the colour I ordered. Not at all impressed. No personal interaction nobody called to apologise or discuss, poor customer service.
Ann Marie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Victoria Z.
April 10, 2017
Did not like it
POSTED BY:
Victoria Z.
April 10, 2017
This color was not what I expected it dried my hair out and didn't do much to my hair color
Victoria- We’re sorry to hear that your hair color wasn't what you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lisa C.
April 10, 2017
Too lite
POSTED BY:
Lisa C.
April 10, 2017
Loved the product but, too lite my roots of gray were covered but, too lite
Lisa - We’re sorry to hear that your color came out lighter than you expected. We have received your request for a deeper color with the same gray coverage. Your colorist will review your comments and adjust your formulation for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your reformulation!
POSTED BY:
Valerie N.
April 10, 2017
Extremely hard to wash out!!!!!!!!!!!!!
POSTED BY:
Valerie N.
April 10, 2017
This product is extremely hard to wash out. Had to wash my hair three times and condition it three times before most of the product was out. Almost had a panic attack with this product. will not purchase this again.
Valerie - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jana D.
April 10, 2017
Not Good
POSTED BY:
Jana D.
April 10, 2017
I bought March 2, 2017. Waited until today to color my hair. Was excited. Did as the instructions told me. I have grey and some lighter areas that are hard to cover. Washed out the color. Seemed very rough textured and kind of dry. Did the conditioner. Hate it. My roots are brassy tone and not an even color throughout. Some of the ends of my hair is burned... which I have NEVER had that happen. Am not happy and not sure what I am going to do.
Jana - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Grace H.
April 9, 2017
Great color but didn't last
POSTED BY:
Grace H.
April 9, 2017
The application was easy, color match was great, but the color didn't last more than 2 weeks.
Grace - We're sorry to hear the color didn't last as long as you were expecting. We'd love to try again, so we've added a credit to your account for a complimentary order to be reformulated for better coverage. Look for our email for more information.
POSTED BY:
yodna M.
April 9, 2017
I wish more colors to choose from
POSTED BY:
yodna M.
April 9, 2017
I thing if you have more color will be great, my hear is darker now than the color I use...
Yodna - We wanted to let you know that we make each color custom from pure tones. Wed have literally thousands of different shades that can be adjusted in ways that premade color can't even dream of. Simply contact your custom colorist to have a consultation about the myriad of ways you can change your color!
POSTED BY:
Angela N.
April 9, 2017
Wrong color
POSTED BY:
Angela N.
April 9, 2017
I really wanted this to work. The packaging was nice, the product was easy to mix and apply. Unfortunately, it was great on the roots but it got on the end of my hair which is now a light gray color. It was supposed to be a blonde. :( I'm going to contact the company to see what can be done. Hopefully it will work out.
Angela - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and hope to work with you again soon.
POSTED BY:
Bettina P.
April 8, 2017
The color great
POSTED BY:
Bettina P.
April 8, 2017
Even though I follow the instructions to the t I still did cover my gray
Bettina- We’re sorry to hear that your hair color order didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
rebeccah B.
April 8, 2017
Not what I expected!
POSTED BY:
rebeccah B.
April 8, 2017
I had such high hopes for this! I had heard so many good reviews! But sadly my experience was less than par. I followed the instructions to a T! My roots did not dye completely, I still see somewhat my natural color. The worst part is I have washed my hair TWICE now and it still smells and has an odd texture. I do have to say that the smell was bearable, better than what you get from the store that's for sure!!
Rebeccah - We’re sorry to hear that were unhappy with your hair color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
jennifer G.
April 7, 2017
Color is good but won't wash out
POSTED BY:
jennifer G.
April 7, 2017
I enjoyed the color, convenience, and items provided but the color just wouldn't wash out of my hair after dying. I scrubbed and scrubbed. Shampooed multiple times and I kept finding more. I also didn't think the quality of the dye block or shampoo or conditioner. I switched to Madison reed and have great color, great kit(even has a cap), no issue with dye washing out and love the dye blocker and shampoo and conditioner. I wanted to love esalon but I should have switched sooner.
Jennifer - We’re sorry that you were unsatisfied with your eSalon experience and the hair color and it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Tracy C.
April 7, 2017
Disappointing
POSTED BY:
Tracy C.
April 7, 2017
My hair doesn't colour very easy but your colour gave me hope but unfortunatly it didnt do any better than any other bottled hair colour. My roots came through within a few days.
Tracy - We're sorry to hear that your first application didn't provide enough gray coverage. We make each color custom, and we'd be happy to send you a reformulated color that should do the job. We've added a free order credit to your account and sent you an email with more information.
POSTED BY:
Jerri B
April 7, 2017
Revolting color
POSTED BY:
Jerri B
April 7, 2017
I chose Dark Blonde (Ash) to color my mostly gray hair. The result was a revolting red brown. I'm so disappointed because I was hoping it would be pretty. Now I'm going to have to hide my hair until the color fades. I rated one star. If I could have chosen less, I would have done so.
Jerri - We're sorry that your most recent color order wasn't the color you wanted. Upon reviewing your profile, we see that we have already spoken with you and credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Samantha B.
April 6, 2017
Dissapointed
POSTED BY:
Samantha B.
April 6, 2017
I have dark brown hair and the color I picked was suppose to help lighten it a bit and give it a nice violet/red hue. Did the strand test and it looked pretty good. So I dyed the rest of my hair today and I'm so disappointed with the color. Definitely doesn't look like the color I chose at all and you wouldn't even know I dyed my hair at all unless I'm out in the sun. Even then there's only a slight color difference. Inside, my hair actually looks darker!
Samantha - We're sorry to hear you were disappointed with your first order. eSalon's Satisfaction Guarantee ensures that you will love your color, so we've added a credit for one free order to your account that will automatically apply to your next hair color order. We've also forwarded your notes to your colorist, so they can adjust your formula to better suit your needs. Look for our follow-up email for more information!
POSTED BY:
Samantha C.
April 6, 2017
To dark
POSTED BY:
Samantha C.
April 6, 2017
I don't like this product. It has turned my hair very very dark which is going to cost me a fortune to have fixed!
Samantha- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
gail S.
April 6, 2017
sorry did not like this Hair application
POSTED BY:
gail S.
April 6, 2017
Found the application to be too difficult to remove after application and did not like the colour at all
Gail - We’re sorry that you had difficulty removing the color from your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
debbie k L.
April 6, 2017
Want to cancel this
POSTED BY:
debbie k L.
April 6, 2017
The only thing I like is the color, it doesn't last more than a week, and it leaves a greasy film on my hair for 3 days! I want to cancel this,
Debbie - We’re sorry that your hair felt greasy after your color application and did not provide you with lasting coverage. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Joann D.
April 6, 2017
Poor customer service
POSTED BY:
Joann D.
April 6, 2017
I tried the product 3 times. Burned my head 3 times and turned my roots orange. When I sent the info to the colorist, I was told I was not applying it correctly, but that they would make some changes with the next shipment. Nothing appeared to change with that shipment. It did not cover all the grays and my grays were showing well prior to the next shipment. I have dyed my hair with home color that lasted longer and colored my hair uniformly at a much cheaper price. I also requested to go lighter and was told that was not possible. I bought a lighter color from Walmart for $8 which lightened my hair with no problems.
Joann- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sally T.
April 5, 2017
Greys
POSTED BY:
Sally T.
April 5, 2017
I follow the directions and your color does not cover my greys, and if it does they come back within the week! I probably will not order again, this isn't the first time this has happened
Sally - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Dana B.
April 5, 2017
Coloring was fine. Color was wrong.
POSTED BY:
Dana B.
April 5, 2017
The product applied fine and was easy to use, but the final color was too dark. My natural color is a very light Swedish blonde, but even after my communication with the colorist indicating I wanted to go lighter, my final color was darker than what I had. Now I am sadly stuck bronze right before my spring vacation.
Dana - We're so sorry to hear your color was not your perfect match. It looks like one of our representatives has already reached out to you to work with you on sending out a color that will better suit your hair color goals. We look forward to sending you your dream color next time!
POSTED BY:
Connie P.
April 5, 2017
Made my hair very sticky
POSTED BY:
Connie P.
April 5, 2017
I really love the color of my hair but I have never had a hair color make my hair feel sticky. I don't know what to do to make it feel soft. I have rinsed it twice and have even used my own conditioner and it still hasn't worked.
Connie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Nancy M.
April 5, 2017
Light brown
POSTED BY:
Nancy M.
April 5, 2017
I ordered a light brown and my hair turned a dark brown.
The procedure was easy enough to do but not happy about how the color turned out
Nancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Sara H.
April 5, 2017
Disappointed
POSTED BY:
Sara H.
April 5, 2017
It had a very harsh smell while mixing the stuff together, while trying to wash it out in the shower it was very stiff and very hard to wash out my hair is still hard and stiff and I had to use my fingernails to scrape up the stuff off my scalp I'm very unsatisfied.
Sara- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Necla S.
April 4, 2017
I am a bit disappointed
POSTED BY:
Necla S.
April 4, 2017
I am a bit disappointed with the product as when I wash my hair the blackness of the colour is still there even after 5 weeks, root of my hair is also black which means when I touch my hair my nails are getting black for the first 4 weeks, is not very pleasant feeling! They have changed the colour of my next order and I hope that would change the result for the next time.
Nevertheless, very quick response from their customer services, which is good!
Necla- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Casandra N.
April 4, 2017
Burned my scalp
POSTED BY:
Casandra N.
April 4, 2017
I can't give this a positive review as it chemically burned my scalp.
Cassandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Rosalynn H.
April 4, 2017
Disappointed
POSTED BY:
Rosalynn H.
April 4, 2017
I was disappointed. Color was pretty but washed out after 2 shampoos.
Rosalynn- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Paula- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Elizabeth- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane L.
April 4, 2017
Harsh
POSTED BY:
Diane L.
April 4, 2017
I found this product to be very harsh on my hair. The smell while using it was very much like ammonia - stinging to the eyes. My hair has been unusually dry since using the color. Also, I indicated in my preferences that my hair tends to show copper tones when lightening and I did not want copper tones, and yet alas, I have copper tones prevalent in the new color. Not for me.
Diane- We’re sorry that you were unhappy with your color results and found the color to be harsh on your hair. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lea W.
April 4, 2017
It fades so fast!
POSTED BY:
Lea W.
April 4, 2017
I color my hair every three weeks because of my gray. Well before I need to color because of my gray, I need to color because the color has faded so much. There is no excuse for a color fading that quickly. I use color safe shampoo and conditioner. I kept tweaking the color hoping it would help and it didn't. When I contacted eSalon, they tried to sell me products to fix it. If I was coloring every eight weeks, I could understand that, but not for every three weeks. I've cancelled my auto-delivery.
Lea - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
elizabeth S.
April 4, 2017
Wish I could rate 0
POSTED BY:
elizabeth S.
April 4, 2017
This was absolutely horrible. Washing the color out took forever and felt disgusting. My hair was so dry after washing I had to condition several more times. The color was also nothing like the color I was looking for
Elizabeth - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Crysta D.
April 4, 2017
Coverage and richness was poor
POSTED BY:
Crysta D.
April 4, 2017
The coverage and richness was poor; wanted a rich and shiny brown with no copper but seemed as if I didn't get any coverage at all.
Crysta - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Isabel P.
April 4, 2017
Not happy
POSTED BY:
Isabel P.
April 4, 2017
I wanted a lighter hair color. It's exactly the same as mine. Didn't cover any of the grey hairs. And still has a red undertone. Which was the thing I did not want. I was expecting something better and more accurate since they ask for a photo.
Isabel - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Krissy E.
April 3, 2017
Love the color but not the grey
POSTED BY:
Krissy E.
April 3, 2017
I love the color I was sent, but my grey hair at the hairline was back in TWO DAYS.
UPDATED: I have used my second box now, and followed the new instructions for improved grey coverage. It did work a little better, but the box from the drugstore still works better as far as the grey coverage goes. I am bummed because I was willing to pay more to have it delivered, and I really liked the color. But after two unsatisfactory uses, I am going to have to cancel.
I used this dye for the first time yesterday, usually I just use a packet dye. I followed the instructions of application, doing my roots first and then the rest of my hair. when applying the dye I noticed that it felt very slippery, like silicone. When I was rinsing it out and washing my hair my hair felt very 'stiff' and unusual, also when washing out, whereas with other products there is usually just dark water running off, with this there was a residue that formed little clumps in the bathtub. After washing and conditioning my hair, I blow dryed it and my hair was very oily and greasy so I had to wash it again twice. After this it was ok. the colour is ok, has gone on evenly but I will see how long it lasts for. The other problem was that I founded it stained quite badly compared to my usual product. I hadn't used the stain guard on the back of my neck and therefore had to scrub this area with an exfoliating brush to remove the stain. Based on this experience I will be sticking to my usual product.
Victoria - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Donna K.
April 3, 2017
Not the right color
POSTED BY:
Donna K.
April 3, 2017
The first color mix was good but this last mix made my hair brown and dry.
I'm a level 6 auburn please send original mix next order
Donna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Robin R.
April 3, 2017
Not what I wanted!
POSTED BY:
Robin R.
April 3, 2017
Hair color was not what I ordered. I ordered golden blonde and got dirty brown with green undertones. My hair was dull and no longer soft like my other box color.
Robin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Melissa E.
April 3, 2017
Good and not so
POSTED BY:
Melissa E.
April 3, 2017
The order and shipping process was quick and easy. However, after following the enclosed instructions I ended up with orange hair with more noticeable grays.
Customer service was quick with adding a hair color credit but i still have no idea how to fix this!
Melissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Chris Z.
April 3, 2017
Little Darker than I wanted
POSTED BY:
Chris Z.
April 3, 2017
The color was good, just a tad too dark this time around.
Chris- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jennifer B.
April 3, 2017
Something is different
POSTED BY:
Jennifer B.
April 3, 2017
I don't know what was different, but the solution burned/stung my skin on my head. The feel against my skin was also different. I think my colored has been the same. I do not know why. If my next color is like that, I will not re-order.
Jennifer- We’re truly sorry to hear that you experienced reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for The skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have cancelled your service per your request.
POSTED BY:
Malissa B.
April 3, 2017
Gummy residue
POSTED BY:
Malissa B.
April 3, 2017
I wanted to love this but it's really a problem. Application was easy enough but removing this product from my scalp has been impossible. There is this gelatinous film on my scalp that despite scrubbing my head it doesn't want to come off. In addition my hair feels like it is coated in wax. Literally this gelatin like substance is not coming off my head despite trying for almost an hour. This is a mess and I don't know what to do. I would like my subscription canceled and my money refunded. I'd also love to know how to get this disgusting residue off my scalp and out of my hair. So sad it did not work out.
Malissa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Natalie J.
April 2, 2017
Wouldn't re order
POSTED BY:
Natalie J.
April 2, 2017
I ordered a red/auburn colour - it came out as dark brown. Colour stained my skin ( colour remover wipe didn't work) and my bathroom. After following all instructions carefully (& using the shampoo & conditioner provided) my hair was left feeling awful - dry, tangled & clumped together. I had to wash it twice again with my own products to get it feeling and looking 'normal' again.
Natalie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Satu M.
April 2, 2017
Made my hair very greasy and cant wash it out
POSTED BY:
Satu M.
April 2, 2017
Ordered soft blue black but there is no even hint of blue. That is not worst thing tho. I followed instructions and when washed, I was massage until hair colour felt creamy. i start washing and washing and its stuck like glue. Finally water runs completely clear but my hair is still feeling like someone is poured glue on my head. I washed shampoo and used conditioner. Let hair dried naturally but it looks very greasy, this has never happened before with any hair colour. I hope this is not going to ruin my hair completely. Also all shine is gone and its very matted.
Satu - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Rachel C.
April 2, 2017
Smell was overwhelming, product harsh
POSTED BY:
Rachel C.
April 2, 2017
Not for me. The smell made my eyes water despite all windows open. I found the application process faffy. The product burnt my scalp and made it painfully prickle during application . My hair, which is fine and quite thin, has been terribly dry since application, the instructions were followed to the letter. Did the realise an auto order was in place as will not be using g the product again.
Rachel- Thank you for contacting us and sharing your feedback. we apologize that you were dissatisfied with your eSalon experience. We have reached out to you regarding this mattee in accordance with our Satisfaction Guarantee.
POSTED BY:
Kellie C.
April 2, 2017
Disappointed
POSTED BY:
Kellie C.
April 2, 2017
I really like the site, I think the whole idea behind it is awesome. However, the color I got ended up being almost the same color as my hair with a hint of copper to it. I wanted to go a bit lighter. It's definitely not lighter, it's actually a bit darker since it took out my natural highlights. I'm disappointed.
Kellie - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Robin C.
April 2, 2017
Thick oily residue and color not consistent
POSTED BY:
Robin C.
April 2, 2017
I tried three times. They adjusted the color the second time and the third one has a blue gray tinge. I thought the shampoo and conditioner were causing the thick oily residue that would not wah out with three washings so I tried it without using the shampoo and vonditioner and it is so thick my hair will not dry all the way after washing it twice. I don't want to dry it out like I did last time by washing with dawn dishwashing liquid so I am letting it wear off, keeping my hair in a bun. I am having a difficult time finding where to cancel too. DON'T ORDER.
Robin - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Tabitha G.
April 2, 2017
Doesn't look as dark on my hair as before
POSTED BY:
Tabitha G.
April 2, 2017
The color is not as bright and not as much red in the color as previous times.
Tabitha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Candis D.
April 2, 2017
Terrible product for me
POSTED BY:
Candis D.
April 2, 2017
I really wanted this product to work. We always do when we buy from off the web and believe what we read.
This product made my hair brittle and dead. No shine or bounce. Within a couple of days my hair begin to fall out. I have been dying my hair off and on since I was 16. I am 65 now. So it isn't like I don't know how to use a coloring product. I am praying my hair will recover. My friends are asking what did I do to my hair. So what this product has done to my hair is very noticeable. Oh please let it grow out and be ok!
Candis - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Gabriela C.
April 2, 2017
Bad experience
POSTED BY:
Gabriela C.
April 2, 2017
Im opened and not included plastic gloves,not shampoo,conditioner and not real uniform color just the roots has a good color the rest of my hair loock dark. Why just the first one came correctly.
Gabriela - We apologize that your application came out differently than you expected, and we'd be happy to help you locate the accessories in the small box labeled "Perfect Match Kit". We will be reaching out to you shortly to offer you a free hair color order to correct your results and look forward to working with you!
POSTED BY:
.
April 2, 2017
Dries out hair
POSTED BY:
.
April 2, 2017
Wondering what harsh chemicals are in this mixture. I had a lot of breakage after my hair dried out so badly
ldecker37- We’re sorry to hear that you were not happy with your experience with our product. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
C R.
April 2, 2017
Jet black disaster!
POSTED BY:
C R.
April 2, 2017
My hair is still black, I don't know how I'm going to be able to change the color! The color was wrong so I went from brown hair to black! Coloring my roots will just make the rest of my hair darker.
C.R. - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Anita P.
April 1, 2017
Last color
POSTED BY:
Anita P.
April 1, 2017
Was a little upset it didn't hold it color this time was out before 2 weeks.
Anita- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
April S.
April 1, 2017
Shade/roots
POSTED BY:
April S.
April 1, 2017
I like the overall color but after a few washes. I wish my roots weren't so light brown as it frames my face and makes me look older. Can we make the overall result less brown?
April - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Claudia S.
April 1, 2017
Not what I expected
POSTED BY:
Claudia S.
April 1, 2017
It was great getting my own little salon via mail. However, the final color was not what I expected or what the picture/model showed.
Claudia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sloane D.
April 1, 2017
Poor gray coverage
POSTED BY:
Sloane D.
April 1, 2017
I was disappointed by the gray coverage. I was really clear that I wanted this to cover my gray roots and it did for a few days and it started to let the gray show through, and I use haircare products for colored hair. The rest of my hair, where I pulled it through, was a lovely color but I bought this specifically for the gray coverage. On another note, I think your packaging is great and makes the coloring experience feel special.
Sloane- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ofelia R.
April 1, 2017
Nice
POSTED BY:
Ofelia R.
April 1, 2017
I really like the color and the way my hair feels for weeks but after the 2nd week, my greys where showing again
Ofelia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mellissa C.
April 1, 2017
not the color I wanted
POSTED BY:
Mellissa C.
April 1, 2017
I was not happy with the color from my kit. It did not look anything like I expected
Mellissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
michelle R.
April 1, 2017
No-no
POSTED BY:
michelle R.
April 1, 2017
Roots ended really dark..no chocolate color...looks black and now I have 2 tone hair. Front looks black and some sort of chocolate on the back. Definitely not happy.
Michelle- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Karen M.
March 31, 2017
Custom Color for Brown/Auburn Haircolor
POSTED BY:
Karen M.
March 31, 2017
I liked the box with the instructions and stickers,. The hair color was perfect for a week or two and then the greys began to show as with any color that I can pick up at any retail store!!! So I must say I was not impressed with the color lasting any longer than any other brand of color. I was really not impressed with the highlighting golden....it washed out the color of grey....much too light for my liking!!!
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shannon D.
March 31, 2017
Doesn't wash out easily
POSTED BY:
Shannon D.
March 31, 2017
I like the idea of the product, the customer service is really great and I'll keep a box for the occasion time I can't get over to the salon. My issue came with the product when it was time to wash it out of my hair. It had a strange plasticizing effect near my scalp and was very difficult to wash out, with several shampoos needed before I felt comfortable. I wondered if I had left it on too long and so I was even more careful with directions and time during my next color cycle. The exact same thing happened. It didn't seem to do any damage but it was alarming and made me slightly distrust the product. I asked a couple professional colorists if this was common with certain types of color and the said no.
I also asked for "more red, a little brighter" on my second try but my coworkers said my hair was more brown than normal. The color was nice, just not what I had asked for. I won't be using this on a regular basis like I had planned but for occasional all fill-in it's fine.
Shannon - We’re sorry that you were unsatisfied with the coverage of your custom color and made your left your hair feeling gummy Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Susan K.
March 31, 2017
Will not order again and am requesting a refund
POSTED BY:
Susan K.
March 31, 2017
I thought I would give e-salon another try. Very big mistake. 1. it did not cover the grey hair well at all. 2. The color caked up on my scalp in area and needed to rewash my hair several times-even then there is still some residue. 3. And most importantly, it cause a lot of excessive hairloss. I was shocked how much hair fell out. I want a refund for this product and will not be ordering again.
Susan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mabel
March 31, 2017
Horrible color that fades quickly
POSTED BY:
Mabel
March 31, 2017
This color fades extremely quickly, especially on grays. Save your time and money and buy something else!
Mabel- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs
POSTED BY:
Linda H.
March 31, 2017
color and shampoo
POSTED BY:
Linda H.
March 31, 2017
Did not like this product. Limp hair after use and color not as I had asked in original order. I asked for more violet. I use Vidal Sassoon and have for a year and love it. The shampoo is no better. I use Kenra and have for a few years and love it. Cancel my orders and refund my money. Send me a return label if necessary to return whatever
Linda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Suzi D.
March 30, 2017
Colour disaster!
POSTED BY:
Suzi D.
March 30, 2017
I requested a vivid red colour and now have very BROWN hair. I have coloured my hair red for over 20 years and have never been so disappointed in a product. Custom colour????? Did you actually take any notice of the info I input regarding my preference...?
I am sorry but I am just so dissatisfied.
Suzi - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Elspeth P.
March 30, 2017
Just ok
POSTED BY:
Elspeth P.
March 30, 2017
The color that was put together is what I expected from the feedback I was given despite trying to communicate that I would need a bit more. The color is too ashy and dull and is about a shade darker than it was previously. Is there a way to correct this on the next set of color?
Elspeth - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Julie Q.
March 30, 2017
Change
POSTED BY:
Julie Q.
March 30, 2017
Would like to Change to a color that will cover my grays..any suggestions?
Julie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for
Stacey- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
susan L.
March 29, 2017
color too golden
POSTED BY:
susan L.
March 29, 2017
This color is golden, too light, & my hair is frizzed! The color I want is brown, because I spend a lot of time in the sun and it gets bleached easily. right now when photographs are taken I look blonde. I was an auburn color growing up.!
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
