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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Eva- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
DeAnna- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sydney J.
April 29, 2017
Beautiful packaging but wrong color
POSTED BY:
Sydney J.
April 29, 2017
I did a strand test before dyeing my whole head, and I'm glad I did because the color was vastly different than it appeared in the swatch when I was took the survey online. I ordered the light brown with copper colden tones, but it turned out as a very dark brown with no golden or copper undertones. This was very dissapointing!
Sydney- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Malia P.
April 28, 2017
Don't like
POSTED BY:
Malia P.
April 28, 2017
It was no where near the color I asked for and it started to feel like putty in my hair. It was hard to wash out .
Malia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Gail M.
April 28, 2017
Product
POSTED BY:
Gail M.
April 28, 2017
Its not what I expected . Need to cancel all further shipments thank you
Gail- We’re sorry that our color did not meet your expectations. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
ANA J.
April 28, 2017
not what I expected
POSTED BY:
ANA J.
April 28, 2017
easy to follow instructions. Generous amount of product. not bad price at all. But, that was about it. Not only was the color way darker that what I had, but I lost the shine on my hair. Now it looks flat , dull, and much darker. I am very disappointed!
Ana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Lisa C.
April 28, 2017
Red/orange outside
POSTED BY:
Lisa C.
April 28, 2017
I was attempting to get rid of red/orange hair when outside. I received my shipment yesterday and colored my hair but it still looks orange outside. Do I have to go darker?
Lisa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angela C.
April 28, 2017
Hair fell out
POSTED BY:
Angela C.
April 28, 2017
My hair started falling out at the root the week after my first and only esalon coloring. I now have half the volume of hair. Hoping it grows back.
Angela- Thank you for contacting us and sharing your feedback. We apologize that you have experienced more hair loss than normal. Hair color should not cause hair loss and in rare cases, sensitivities can develop over time after using certain products. We recommend consulting with a physician regarding this matter to investigate any outside factors that could be causing more hair loss than normal. Again, we apologize for your experience.
POSTED BY:
Kat S.
April 27, 2017
Terrible experience
POSTED BY:
Kat S.
April 27, 2017
the colour is the worst I ever had, the roots came out completely different to the rest of my hair, and it seemed not to colour my length at all , terrible stuff, made my hair feeling like a have a 1kg of lard on them , the shampoo did not made a foam , all hair felt like I did not washed them for a year!!! total waste of money and my hair feels horrible too!!!!
Kat- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
charlotte S.
April 27, 2017
could be better
POSTED BY:
charlotte S.
April 27, 2017
Still pulls out the red pigment in my hair. I want to cover the gray with my same light brown color, while not pulling out the red pigments. I can do this well with color off the shelf.
I am asking for a refund for my last purchase and to cancel my shipments.
Charlotte-We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have already credited your account with one complimentary hair color credit. Again, we apologize that you were not happy with your color.
POSTED BY:
Sherie M.
April 27, 2017
Not the color I wanted
POSTED BY:
Sherie M.
April 27, 2017
I looked like a bright copper top penny at the age of 59!. Was not the strawberry blonde I requested. :-(
Sherie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Bi G.
April 27, 2017
Itchy scalp after application
POSTED BY:
Bi G.
April 27, 2017
Had to interrupt the coloring process as my scalp burnt and was itching too much. This was the 2nd time that this happend. Not happy at all
Bi- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details.
POSTED BY:
Rebecca E.
April 27, 2017
Hair color was ok
POSTED BY:
Rebecca E.
April 27, 2017
The color didn't turn out like the picture showed. The roots were more brown, the middle was more red red and the ends were more copper. I liked the red red color but it wasn't the color that I wanted. I wanted copper.
Rebecca- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Genette S.
April 27, 2017
Not great gray coverage
POSTED BY:
Genette S.
April 27, 2017
Loved the color... however, within just two days of application, my gray was showing again. That's the WHOLE reason I color my hair to begin with - to cover my gray hair. Bit disappointed.
Genette- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
erin D.
April 27, 2017
Awful experience
POSTED BY:
erin D.
April 27, 2017
I was so excited to try this service and I am so upset right now I don't know why I even tried. I ordered a cool blonde tone and my hair is freaking orange! I had to rinse my hair for 45 minutes and shampoo it 4 times to get the thick cakey feeling out of my hair. Really sad because I hate going to the salon and I am going to have to go spend 200 bucks to fix this awful color
Erin- We’re sorry that you were unhappy with your hair color and that it was difficult to rinse . Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Paulette H.
April 27, 2017
My Hair color
POSTED BY:
Paulette H.
April 27, 2017
I really want to like this product, because it is So convenient! But I'm just not getting the results I want (I'm really picky when it comes to my hair) And this product is making my hair super dry & frizzy.
Paulette- We’re sorry to hear that your results did not turn out as you expected and your hair felt dry and frizzy. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sherilyn S.
April 27, 2017
Coverage is great and product user friendly!
POSTED BY:
Sherilyn S.
April 27, 2017
The color was off. Was at best a medium brown to dark. Not Golden.
Sherilyn- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Karima C.
April 26, 2017
This home color wasn't for me
POSTED BY:
Karima C.
April 26, 2017
I was very excited to try a custom hair color coz I wana get the color that goes well for me but I was very disapointed when I tried it. The smell of the color is very strong and made my allergy worse. The texture is sticky and doesn't wash off my hair even after two shampoos. My grays started to show up after one week or less which was so inexpected though. I also had lots of pimples on my scalp since I started coloring my hair with E salon color. I never had this issue before. This is definitely not dit me.
Karima- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Penny P.
April 26, 2017
Not staying
POSTED BY:
Penny P.
April 26, 2017
This hair color is not holding, it's fading entirely to fast
Penny- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Verna D.
April 26, 2017
Red head
POSTED BY:
Verna D.
April 26, 2017
I waited a long time to color my hair. I am used to being lighter. Now I'm a redhead!
Verna- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
Missy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kerry H.
April 25, 2017
Bad
POSTED BY:
Kerry H.
April 25, 2017
Product received in good time all looking great quality, so initially impressed.. Followed instructions to the letter.. My hair has been left like someone has tipped a chip pan over my head, repeatedly wash has done nothing to remove the oil slick that is now my hair.. Also the ends are now dry and brittle, kind of horse like in texture.. Colour not much different from when I started. Very sad!
Kerry- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs
POSTED BY:
Alexis B.
April 25, 2017
Turned my hair a brassy orange
POSTED BY:
Alexis B.
April 25, 2017
Ordered a warm blonde and followed all of the directions. My roots are now a very brassy orange instead of a blonde color at all. I was better off with my natural dark/dirty blonde than dying them to be orange.
Alexis- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
laurie V.
April 25, 2017
good color, that lasts, but very greasy.
POSTED BY:
laurie V.
April 25, 2017
I have used lots of different colors over the decades. This one left a horrible greasy feel. It took me several shampoos to wash it out and later that day I could still feel some very, very greasy spots. But the color has lasted and it feels soft.
Laurie- We’re super sorry that your recent hair color left your hair feeling greasy—and thank you for bringing your experience to our attention!
Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
POSTED BY:
Andrea
April 25, 2017
1st time user
POSTED BY:
Andrea
April 25, 2017
The product arrived well packaged and clear instructions, in my case I was advised to colour sections at the roots and after the recommended time use remainder whilst showering to work through ends for only a minute or so. I found it was a lot of mixture left over once roots were treated and whilst I used it as advised to work through rest of hair it was probably more than needed. I was disappointed that it didn't completely cover my grey, the stubborn bits around the temples, perhaps it needed longer than the time specified but as a first time user of this product I was reluctant to leave on longer than advised, I like the colour and time will tell if it fades, shampoo and conditioner was a nice touch although don't think they suited my very fine hair that well, Once I've had the colour for a few weeks I'll decide if I want to re order but overall it's a nice product that's easy to use.
Andrea- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Dedra B.
April 25, 2017
Doesn't work on grey hair.
POSTED BY:
Dedra B.
April 25, 2017
My hair is premature grey and I have colored it for 20+ years. I finally let it grow out but it it made me look older than I feel.
I ordered a red copper shade. It looks great on the ends that were still colored red. I left the color for 40 minutes on the silver and looked good till I washed my hair. Now it is a dull red brown I will have to redye my hair to get an all over decent color.
Dedra- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Fyel C
April 25, 2017
Deceiving
POSTED BY:
Fyel C
April 25, 2017
I opened my credit card statement and was surprised when I saw the second the charge from esalon. When I purchased the first time, it was not clear that they will delivered every mont automatically and automatically charged you for it. I just remembered answering the question that I color my hair every 3 weeks. I think that is very deceiving to the customer.. I am disappointed on this kind of service and this way that company operates, they don't make it clear to you and charged you at the back end.
Fyel- We apologize for your negative experience. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call.
POSTED BY:
Nancy M.
April 24, 2017
Won't be purchasing again.
POSTED BY:
Nancy M.
April 24, 2017
I have just used this product for a 2nd time and I won't be purchasing again. Both times it left my hair gummy, stringy and dried out. Brushing it was impossible..pulling out clumps of hair! I had to re-wash it 3 times to get all of this stuff out. Very unhappy and will be requesting a refund.
Nancy- We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Alison F.
April 24, 2017
Disappointed
POSTED BY:
Alison F.
April 24, 2017
I'm disappointed in the overall color and after 1 week it's already fading and the roots and underneath appear white. My natural color is blonde. I was expecting a better product.
Alison- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Dana- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lisa P.
April 24, 2017
Color does not stay
POSTED BY:
Lisa P.
April 24, 2017
My gray was back within a couple of days. Not for me!!
Lisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Allison R.
April 24, 2017
To Orange
POSTED BY:
Allison R.
April 24, 2017
I asked for strawberry blonde and my hair turned orange, so then the next color that they gave me made my hair blonde and then when I asked for more red in my hair, the lady was rude on the phone and told me that all they could do was send it to me but it could turn my hair pink so I finally cancelled
Allison- We apologize that your color formulation tinted your hair an unwanted orange shade. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee.
POSTED BY:
Noelle L.
April 24, 2017
Faded quickly
POSTED BY:
Noelle L.
April 24, 2017
I was excited to get the product in the mail. The box, shipping and packaging were all perfect. It was professional and looked great. The main problem is the product itself. It did not cover my grays and the bright red faded within a week even with using the color enhancing treatment. I was very disappointed with the coverage. Sorry!
Noelle- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Althea H.
April 24, 2017
Not what I wanted.
POSTED BY:
Althea H.
April 24, 2017
The mixture was gray and didn't change my color or cover my gray. I wanted a light blonde color and only got a few places where my own color was lightened. The white areas of my hair are still very white. It did however soften my hair which was a pleasant surprise. Will try one more time if they remix it for me for free.
Althea- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Lisa P.
April 24, 2017
After just reading reviews
POSTED BY:
Lisa P.
April 24, 2017
I thought I was doing something wrong but other people are saying that their hair felt sticky. I washed it with all the shampoo enclosed and still couldn't dry it. I used baby shampoo and the color stayed in. I called and spoke to someone and last week I saw that I was due and it was mailed out, been waiting and now it says automatic delivery cancelled? I didn't cancel. I asked about a leave in conditioner and that was last time I spoke with you. Now I just can't wait. Good product except for the sticky feeling I got about half the time.
Lisa- We’re sorry that your color application left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jeannie D.
April 24, 2017
Too blonde
POSTED BY:
Jeannie D.
April 24, 2017
It is too blonde. We should try an Ashier color but we need to go back a little darker.
Jeannie- Thank you for your feedback. One unique benefit of our service is that we can easily adjust your formulation based on your comments. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
Carolyn C.
April 24, 2017
Color
POSTED BY:
Carolyn C.
April 24, 2017
Color was ok, but didn't cover Gray well. It has a lot of unpleasant odor and my scalp was very itchy for several days after using the product.
Carolyn- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Marianne F.
April 23, 2017
Color
POSTED BY:
Marianne F.
April 23, 2017
I didn't get the color I wanted and choose to know longer be a member
Marianne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valarie B.
April 23, 2017
COLOR WAS 180 degrees in the WRONG DIRECTION
POSTED BY:
Valarie B.
April 23, 2017
The custom color took my from my my vivacious red to anemic brown. Ugh! Never again.
Valarie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Jodi J.
April 23, 2017
Not satisfied
POSTED BY:
Jodi J.
April 23, 2017
Got my custom color and was not what I was expecting! Did not cover grey at all! My hair is now two different colors!
Jodi- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
dora K.
April 23, 2017
Custom Hair Color
POSTED BY:
dora K.
April 23, 2017
I like the color that I choose but it has lightened up a lot since I did it.
Dora - Sometimes hair color can fade or lighten based on your exposure to elements in your environment such as sun, water, and the chemicals in your shampoo. As our color is custom formulated each time you order, we can always adjust it lighter or darker based on your preference!
POSTED BY:
Andrea K.
April 23, 2017
Not completely satisfied
POSTED BY:
Andrea K.
April 23, 2017
I followed the instructions. Two days later, the grey on my hairline has begun washing away when I clean my face. It was also very drying of my hair.
Andrea- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lea C.
April 23, 2017
Didn't know I was signing up for monthly automatic refills..
POSTED BY:
Lea C.
April 23, 2017
Didn't know I was signing up for monthly automatic refills..Nothing at the time of original purchase notified me that I was going to be automatically refilled monthly. I do not want this automatic renewal and charge monthly
Lea- Thank you for your feedback. We apologize for your disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We work with you again in the future.
POSTED BY:
Jessica L.
April 22, 2017
Disappointed :(
POSTED BY:
Jessica L.
April 22, 2017
Unfortunately, the hair color made my hair feel very dry and brittle after using. I was really surprised by this, because I had such high hopes for esalon. I have cancelled my future shipments.
Jessica- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have contacted you for a color reformulation or refund, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
.
April 22, 2017
turns dark brown hair ORANGE
POSTED BY:
.
April 22, 2017
how do you sell brown hair dye that comes out orange? nasty cheap product. never again.
Lisa- We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see that we have reached out to you regarding this matter. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Christy B.
April 22, 2017
Not as good as advertised.
POSTED BY:
Christy B.
April 22, 2017
I tried to follow the directions as closely as possible. It wasn't as easy as they made it sound. Coloring in sections wouldn't be my first choice of application. Would have been better if they instructed to put it on all at once and work it through with the hands. It covered my gray well at first, but faded out of the gray strands pretty quickly. Not impressed with overall performance. But the price was good just to try it.
Christy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Tracy- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Irene B.
April 21, 2017
Found it difficult to wash out
POSTED BY:
Irene B.
April 21, 2017
I found this hair colour really difficult to wash out and the texture of my hair was strange after applying it :(
Irene- We’re sorry that you were unsatisfied with the texture of your hair after coloring. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Diana V.
April 21, 2017
gray coverage
POSTED BY:
Diana V.
April 21, 2017
the color is nice but the gray coverage is not enough; still having resistant gray coverage, would like more coverage, and shine.
Thanks
Diana- We apologize that you were disappointed by the gray coverage of your hair color order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jan H.
April 21, 2017
Color doesn't last
POSTED BY:
Jan H.
April 21, 2017
I purchased this about a month ago. At first I loved it the color was awesome, looked natural and didn't smell bad while we put it on. But the color faded away rapidly, even when using color safe shampoo and the recommended conditioner. Within 3 weeks it was gone from my hair. I don't wash my hair every day, I do condition it however, and it was the conditioner that I got with my color. I'm going to give it one more try, but I've been really disappointed with this product as far as staying power.
Jan- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Teresa C.
April 21, 2017
Color
POSTED BY:
Teresa C.
April 21, 2017
It wasn't the same color I had been getting, it was more red, the shampoo was thicker and the color was thinner more runny, it turned out pretty tho, just letting you know it wasn't the same as what I had been getting
Teresa- We appreciate your review. At eSalon, we prefer a gel-based formula because it is spreadable and allows clients to purchase more color at less of an expense. We understand that gel-based dye can be a bit more runny than clients who prefer cream might be accustomed to. If you ever need application tips, our experts are here for you.
POSTED BY:
Judith S.
April 21, 2017
Just not salon color and not for me
POSTED BY:
Judith S.
April 21, 2017
I expected salon color as I color other friends hair w professional color. This was just not a great color. I expected better.
Judith- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shannon L.
April 21, 2017
Not the color I wanted
POSTED BY:
Shannon L.
April 21, 2017
I loved the packaging and the price and the personal level and the overall idea! Unfortunately, I thought with the color I chose (copper blond) and the color I had (light brown), that I would get the right results but instead it turned my hair a dark red. I had better luck using Sally products to receive that same color. So I was very upset.
Shannon- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results. Per our Satisfaction Guarantee, we would love to discuss how we can improve your eSalon experience. We will be reaching out to you shortly to assist you further.
POSTED BY:
Tania S.
April 21, 2017
I was not satisfied
POSTED BY:
Tania S.
April 21, 2017
So i have shoulder length hair and very thick and frizzy. The dye did not dye my whole hair completely. I made sure to follow the instructions and everything and the previous color i had on is still on my ends, so no it didn't die my end it just dyed my roots. So i wasn't satisfied..
Tania- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
T.M.
April 21, 2017
No 100% guarantee! Buyer beware
POSTED BY:
T.M.
April 21, 2017
I placed my order and provided a picture of my hair. The color arrived and I tried to apply as directed, however, there was not enough product to fully cover my hair. After the application was done and my hair was dry, the color was not what I ordered. I contacted the company and they apologized and provided me with a credit for a free order. When I tried to place my order to receive the color i had originally wanted, I was told I could not get enough color to fully treat my hair due to the length. The credit only covered the roots and one bottle of color. The only time I could receive the second bottle needed to color my hair at no additional cost was during my initial order. It would now cost me $10 more to get enough product to color my hair. That seems ridiculous to me. First, I provided a picture of my hair length on my first order. I was unaware I would need additional product at that time since it was my first time. I should have been told I needed more product then. Second, the color provided was incorrect, this was not an error made by me. I was sent the wrong color. Why do I need to pay more money to get it corrected. Shouldn't this be considered my initial order? - No refund was offered. I let them know I would not pay any additional money. My only option then was to cancel my order. I would not recommend buying from this company or beware, there is no 100% money back guarantee.
Tamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Misty B.
April 20, 2017
Color Faded
POSTED BY:
Misty B.
April 20, 2017
Within just a few days of coloring my hair the color had faded so bad the ends of my hair were pink. I had to have my hair professionally colored and cut as I had job interviews the following week, and did not think pink hair would make a good impression, so not only did I spend the money on hair color from this site, I spent another $70 to get it fixed.
Misty- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Keryn M.
April 20, 2017
Fur coat with no knickers
POSTED BY:
Keryn M.
April 20, 2017
The system was very good but sadly the longevity of the hair dye was dire. My usual high street purchased dye last a lot longer than this dye which is very sad as I'd have loved to have continued with it.
Keryn - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Penney B.
April 20, 2017
Disgusted!
POSTED BY:
Penney B.
April 20, 2017
Excruciatingly disappointed! Thankfully I realized my roots were going to be much darker than my last coloring. I was able to even out the color by adding shampoo to my remaining color and applying it after 10 minutes of process time! I'm at least 5 shades darker than where I had been with no red as was my preference. My hair isn't in any better condition then when using Preference brand products. I no longer wish to be a customer and have canceled future shipments. Thank you for the opportunity to try your product.
Penney- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Shania A.
April 20, 2017
Sad
POSTED BY:
Shania A.
April 20, 2017
Happy with my hair color for the 1st week then it turned blah blah and it felt like it killed my hair bad. Super sad with this hair coloring product.
Shania- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lori W.
April 20, 2017
My hair turned red not copper
POSTED BY:
Lori W.
April 20, 2017
I wanted to have my hair color similar to what it as when I ordered but the system said I had to do copper before I could do the same color my hair was because my roots were so dark.
Lori- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
eydie S.
April 20, 2017
To dark
POSTED BY:
eydie S.
April 20, 2017
Much darker than expected, but the quality of product seems excellent so I will try with another color
Eydie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Jane T.
April 19, 2017
Good Service, product quality poor
POSTED BY:
Jane T.
April 19, 2017
I really like the concept of eSalon and was keen to find a higher quality hair coloring option that was less expensive than visiting the salon. Tried coloring 3 times- liked the intial color- but within 2 weeks the color had changed drastically. Appreciate the good customer service I received, but this product did not work for me.
Jane- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we sent you a complimentary reformulated color. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Valorie V.
April 19, 2017
Not satisfied
POSTED BY:
Valorie V.
April 19, 2017
This is not the hair color I was expecting I wanted my hair color to be medium blonde to light blonde
Valorie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Mary V.
April 19, 2017
I am not really satisfied.
POSTED BY:
Mary V.
April 19, 2017
My gray hair around my face did not color well. I even added more color solution and left on longer. It still did not color???
Mary - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Sarah B.
April 19, 2017
Decent Product, Poor Color Selection
POSTED BY:
Sarah B.
April 19, 2017
I liked the products but even after speaking with them I still cannot understand what the problem is. If I tell you I've been coloring it light blonde then give me a light blonde. Not light brown. If it is a difference between highlighting and regular color then tell me which one I need. If you don't have the capability them tell me. I can walk into my stylists shop and say blonde and I come out blonde. This is advertised as having the range of colors then refuse to make more than a 2 shade difference in color. I'll just go back to paying my stylist. At least then I know what the color will be. So, as long as you aren't trying to change you hair by only 2 shades, not a bad service. If you are changing by 2 shades, stick with your stylist.
Sarah- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Cheryl D.
April 19, 2017
It was waaaaay too dark
POSTED BY:
Cheryl D.
April 19, 2017
I asked for a burgandy type of color or as close as possible. It came out the darkest brown... almost black!!! Not happy!
Cheryl- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
gail P.
April 19, 2017
Not as expected
POSTED BY:
gail P.
April 19, 2017
I was promised natural golden brown. My hair is dark brown after using their custom, formulated color. I emailed asking for a refund and a replacement and was told I should adjust my color settings on the site. I went to the site to cancel my membership and learned that they do offer refunds and replacement if you're dissatisfied, unless you're me. If you're me you are advised to update your preferences.
Gail- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We offered a complimentary reformulation, however, if you prefer a refund we understand. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Amanda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Sue F.
April 19, 2017
Root touch up?
POSTED BY:
Sue F.
April 19, 2017
Colour was okay although my greys/whites seemed to go a bit ginger. But I was expecting it to be a thicker consistency and to have bowl and brush to do roots in between full colour, not sure how this is purchased?
Sue - We're sorry to hear your coloring experience with us was less than excellent. We've added a free order credit to your account so that we can formulate a color that will keep your roots from going gingery. You can purchase our professional Coloring Tools - which include a brush and a bowl - from our store. Look for our email for more information.
POSTED BY:
Alina A.
April 18, 2017
product
POSTED BY:
Alina A.
April 18, 2017
the product was great lasting about 45 days until my greys started coming in. I think the color was a little to dark for me.
Alina- We're sorry that your most recent color order was a little to dark for you. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Tammy N.
April 18, 2017
Great Gray Coverage But.....
POSTED BY:
Tammy N.
April 18, 2017
I love how well it covered my gray. I love how soft my hair is after coloring.
But the color was much darker than expected and I'm not satisfied with the fact I gotta keep it for now cause I don't feel it is flattering to me . :(
Tammy- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, sent you a complementary reformulation. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Karissa M.
April 18, 2017
Hair color
POSTED BY:
Karissa M.
April 18, 2017
Im very upset, that I trusted your site! your company says that they are professional hair colorists.. I highly doubt that! I have bought hair color better than your product at the store.. I'm not trying to be rude but this is not okay! to claim that your product is one of the best!! From NY and LA.. really I feel I should get a refund!
Karissa- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we sent you 2 complementary reformulations. Again, we’re sorry that you were unhappy with your experience.
POSTED BY:
Karen J.
April 18, 2017
did nothing for my hair.
POSTED BY:
Karen J.
April 18, 2017
I was disappointed in the color. No one even noticed a difference
Karen - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lisa B.
April 18, 2017
Not a good purchase
POSTED BY:
Lisa B.
April 18, 2017
The color was much lighter and redder than what was ordered and did not cover my roots. I thought that I would give it a try. But, I am going back to using Garnier Nutrisse which is cheaper and a better product.
Lisa - We apologize that your hair color turned out lighter and redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Lori - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
.
April 18, 2017
Cancel my next order
POSTED BY:
.
April 18, 2017
I am not happy with the results I had after applying your products. I want a refund and I'm going to return the shipment you sent me.
Diane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lorrian I.
April 17, 2017
Flat and dark outcome, but superb gray coverage
POSTED BY:
Lorrian I.
April 17, 2017
The color did away with all my grays, but came out incredibly dark in all but bright sunlight. I ordered copper mahogany dark brown, and it looks almost black indoors.
Lorrian - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Patricia- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
Linette- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
kevin C.
April 17, 2017
Too much red and orange
POSTED BY:
kevin C.
April 17, 2017
This is the 4th time you have got color wrong. Starting to think that noone reads the review and just keeps sending similiar colors that all pretty much are the same and not what I am asking for. It is more than the waste of time than it is the money. Kevin
Kevin - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
jody B.
April 17, 2017
worse than box color
POSTED BY:
jody B.
April 17, 2017
I bought this to fix my hair after a beautician botched a color job twice and colored my brunet hair red. My hair still has quit a bit of red in it and my scalp is still died even after several washings. My hair feels like straw and has had very little improvement even with hot oil treatments and deep conditioning. I will never buy this color again. But I am glad it works for other people.
Jody - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Dawn - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Lucky13
April 17, 2017
Color-resistant grey
POSTED BY:
Lucky13
April 17, 2017
I had high hopes that the eSalon personalized hair color would take care of my grey hairs that are starting to show up with a vengeance, but the color seemed to wash completely out by the end of the second week. I followed directions like my like depended on it but the greys won the battle. I think I actually had better luck with some of the other hair color on the retail market and I colored it about three weeks ago and the greys are slowly returning - at a slower rate than when I tried the eSalon hair color. It was worth trying, and my personal hair color adviser was so very nice! Unfortunately, it just doesn't work for me.
Lucky13 - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Crystal B.
April 16, 2017
Much to light and horrible brassy.
POSTED BY:
Crystal B.
April 16, 2017
Not user friendly and customer service argued with me. Very unhappy.
Crystal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
LYNETTE W.
April 16, 2017
Not my color expectation
POSTED BY:
LYNETTE W.
April 16, 2017
While the product instruction and mixing was simply, the color wasn't to my specification in that it wasn't quite bright enough for me.
Lynette - We're sorry to hear we didn't get the color perfect the first time around. Per our Satisfaction Guarantee, we've added a free order credit to your account. You can use this credit to get a free hair color that is brighter and closer to what you were looking for. We've sent you a follow-up email with more information.
POSTED BY:
Janelle I.
April 16, 2017
color wasn't what expected
POSTED BY:
Janelle I.
April 16, 2017
Sent multiple messages to adjust color. Too much red and too light. Color failed to match and was unsuccessful
Not pleased with communications
Janelle - We're sorry our color adjustment still wasn't quite right. We've added a free order credit to your account so you can try again at no charge. If you feel like you are having difficulty explaining what you want over email, you can always speak with your licensed colorist over the phone. Look for our follow-up email for more information.
POSTED BY:
Tracy S.
April 16, 2017
Still got grey !
POSTED BY:
Tracy S.
April 16, 2017
Like the packaging, directions, easy to use, and color. But 4 weeks later its like the color just disappeared off my temples and I have an inch of grey. Just thought this would be the ticket to cover it for the full 6 weeks between colorings. Darn
Tracy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
kate I.
April 16, 2017
Not what I expected sorry
POSTED BY:
kate I.
April 16, 2017
Sad story(. I was hoped to got exactly the same four that I ordered (ash) but in the end I become yellow/red blond.. Very dissaponted ((
Kate - We're sorry your color faded in a way that was not what you expected. To maintain your color, we recommend using sulfate-free shampoo and conditioner for color treated hair. You can also use our Tinted Love Color Enhancing Treatment in Blonde Neutralizer to help minimize red and yellow tones in hair as it fades over time. We've added a free order credit to your account so you can try again for free. Look for our follow-up email for more information.
POSTED BY:
Dee W.
April 16, 2017
Wrong Color
POSTED BY:
Dee W.
April 16, 2017
the color had too much red tint for me and was a lot darker than I was wanting.
Dee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Leann G.
April 16, 2017
Worst I have ever used
POSTED BY:
Leann G.
April 16, 2017
I have never used a color that I could barely rinse out. I had to shampoo my hair 3 times to get all of the product out of it. It was ridiculous. It matted to my scalp and wouldn't rinse off no matter what I tried!! The color came out fine its red as I wanted but I could have spent less money and been just as happy if not happier with the result. Will not buy a second time!!!
Leann- We’re sorry that your experience after your color application was not what you expected. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Ardella D.
April 16, 2017
Not Happy with the color--
POSTED BY:
Ardella D.
April 16, 2017
I ordered dark brown with a tint of red --- WAAYYY more red than expecting, not just a tint. And as far as the dark brown, that is non existant!! Won't be ordering again. Also very drying to my hair!!
Ardella - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
J katherine S.
April 16, 2017
Not the right color
POSTED BY:
J katherine S.
April 16, 2017
I did not like my color, color was not what I expected.
J Katherine - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jessica C.
April 16, 2017
Panic Attack
POSTED BY:
Jessica C.
April 16, 2017
This is not the right product for me. It was one of the most toxic smelling colors I've ever used. Then when I went to wash it out, my hair clumped into dread that were thick and sticky. The product would not wash out. I had to spend almost an hour in the shower with a comb to try to get it out. All the while my head kept getting heavier because the water was causing it to become a paste like gooey substance. No, I will not be reordering.
Jessica- We’re constantly improving our service based on what clients like you are telling us, so thank you for sharing your feedback regarding the odor. We’re sorry that your hair felt sticky after your color application. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kim C.
April 16, 2017
Pretty Awful
POSTED BY:
Kim C.
April 16, 2017
I did a strand test (Thank God) and my hair was tinted red as I expected it would. The developer was a weak 15 volume. Not happy at all with this product. It is drugstore boxed color, has a terrible smell and burns your scalp.
Kim - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Adela G.
April 15, 2017
Nothing changed
POSTED BY:
Adela G.
April 15, 2017
I have sent messages and adjustments of color and still received no reply. not a good experience
Adela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Regina J.
April 15, 2017
Gummy
POSTED BY:
Regina J.
April 15, 2017
The product gummed up in my hair, and it took forever for me to get it out.
Regina - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kymber G.
April 15, 2017
Not enough hair color
POSTED BY:
Kymber G.
April 15, 2017
Cannot apply I have a well. I was only given emulsion & grey coverage. Long hair to color entire hair. Cancel!
Kymber - We're sorry to hear you felt you didn't have enough to color your hair. Our colorist looked at your photos and comments and formulated the color based on that input. Since you have highlights in your hair that you didn't want to cover, we sent you one bottle of color for your roots only to make sure the grays are at bay but the highlights stay. We see you've already spoken with a member of our team who has worked with you to find hair color perfection.
POSTED BY:
.
April 15, 2017
SCAM!
POSTED BY:
.
April 15, 2017
The product is terrible. and they continue to take your money on monthly basis sending you unneeded hair color, placing on your account. Its a scam just to keep your credit card number so, they keep sending you unneeded hair color.
We apologize for any confusion regarding our service. We see you've already spoken with one of our representatives who has given you instructions to return your order and a refund for the product. We don't want to send you a color you aren't in love with, and we're glad you reached out to us so we could get this resolved.
POSTED BY:
Brittany M.
April 15, 2017
Not what I asked for
POSTED BY:
Brittany M.
April 15, 2017
I asked for all over color and received root touch up. I asked for red and got brown. I do not feel listened to and the color is meh at best. Box color is better.
Brittany - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Kelly S.
April 15, 2017
Beware- greasy hair
POSTED BY:
Kelly S.
April 15, 2017
I wanted to love this product, I color my hair professionally once a month. I could not rinse out the productmy hair had a waxy residue and textire. Never again!
Kelly- We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
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