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I decided to give esalon a try due to their advertisement of custom just right color. I like to color my hair with chestnut undertones & loathe, for myself personally, red undertones or highlights of any kind. I conveyed this on my preferences and even detailed a note to that effect and after I dyed my hair, it was filled with ugly red undertones. Now I have to keep dying over this hideous mess until it clears. Hopefully by December. My personal experience with esalon is that they have a great concept & I love their packaging, but they just don't know how to follow through and do what they advertise; to give you the color you want.
Berta - We’re sorry that you weren't satisfied with your initial color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and hope you consider using our service again in the future.
POSTED BY:
Georgia S.
June 2, 2017
Color
POSTED BY:
Georgia S.
June 2, 2017
I am not pleased with the color. I asked to cancel but it has not been done. The gold is to yellow and not natural at all. It looks so fake in the daylight.
Georgia - We're sorry to hear you aren't happy with the color! We'd be happy to send you a more subtle golden tone to give you a natural glow! We've added a free order credit to your account. Look for our email for more information!
POSTED BY:
Michele B.
June 2, 2017
color great - however
POSTED BY:
Michele B.
June 2, 2017
it truly dried out my hair - which is already harsh and dry - even more! Just not for me..
Michele- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kim P.
June 2, 2017
Not what I expected
POSTED BY:
Kim P.
June 2, 2017
This came with enough product to apply. But my roots and ends are different colors! My roots are the color I wanted (dark brown), but my ends are more of a murky black. Thought it was a trick of lighting, but alas it is not. I was really hoping to love this!! Needless to say, I do not.
Kim- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jan P.
June 2, 2017
Need color change!
POSTED BY:
Jan P.
June 2, 2017
Tried this color again and it's just too red for me! Please adjust my next order and remove the color that makes my brown hair red! Thank you!
Jan - We're sorry to hear your formulation was too red! Your colorist has formulated a new shade that will help with this. We can't wait to hear how you like your new custom blend!
Jessica - We're sorry to hear your color didn't cover your gray! We've added a hair color credit to your account so we can provide you with longer lasting coverage at no charge! Look for our email for more information.
POSTED BY:
Joseph R.
June 2, 2017
Color didn't last
POSTED BY:
Joseph R.
June 2, 2017
I needed to recolor after 2 weeks. Very dissatisfied. Boxes at CVS last longer
Joseph - We're sorry to hear you experienced fading after 2 weeks!We see you've already worked with one of our associates to get set up for a free order adjusted to help with fading. We're glad we were able to help!
POSTED BY:
Susan L.
June 2, 2017
Color too dark
POSTED BY:
Susan L.
June 2, 2017
Color was black. Did everything same. Previously was dark brown either gold tones. This time black no gold tones. Looks goid but like previous better.
Susan - We're sorry this color turned out darker than your previous order. If you overlapped the root formulation with your previously colored hair this might be why. We've forwarded this information to your licensed colorist so your next order can be adjusted to get you back to a color you love!
POSTED BY:
Cherie R.
June 2, 2017
Reds all the way! I DON'T WANT RED!
POSTED BY:
Cherie R.
June 2, 2017
I warned the colorest that my hair tends to turn red with most color and that I needed ash tones. Well I used their "great color" but apparently no one listened! It turned out very RED with RED HIGHLIGHTS! I was hoping for dark ash blond.
NEVER again!
Cherie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Marsha T.
June 1, 2017
Not Ready to Give Up
POSTED BY:
Marsha T.
June 1, 2017
I'm not sure my message got through to you that the medium ash brown you did for me is too dark and still has red tones. I have since had my hair highlighted and now need a light ash brown color. I hope the next formula works better. I am in my 60's and a dark color is just too harsh for me.
Marsha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tilly D.
June 1, 2017
Not impressed
POSTED BY:
Tilly D.
June 1, 2017
Didn't cover all grey, hair left dry, lost shine. Won't be buying again!
Tilly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Judy L.
June 1, 2017
it was okay
POSTED BY:
Judy L.
June 1, 2017
the color was way darker then my natural color and my original requested asked a question about grey coverage options but I never got a response on that, just a box of color. I was hoping the "salon person" would be a bit more helpful. Not sure I'll go this route again........and if I do I'll have to figure out how to get a lighter color mix.
Judy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kassidy R.
June 1, 2017
Loved the color, but it faded within a week
POSTED BY:
Kassidy R.
June 1, 2017
I'm pretty disappointed in the longevity of the color. The color was amazing, but it did not last regardless of using color-safe shampoo and conditioner.. it lasted about a week. I'd love to continue with this service, but I can't if it's only going to last me a week. :-(
Kassidy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Susan L.
June 1, 2017
Strong ammonia smell and dull hair!
POSTED BY:
Susan L.
June 1, 2017
This product is runny and difficult to use. It ran down on my forehead and neck. Followed directions exactly and got very dry dull hair. Canceling today!
Susan - We're sorry to hear you found the product difficult to use. Pouring the color into a bowl and applying with our free Color Tint Brush can help control where the color goes and how much goes on your head at a time. In case anything does drip, pre-apply your forehead, neck, and ears with our complimentary stain guard to protect your skin from staining, and then wipe with the included stain removing wipes. We see you've already spoken with one of our associates, who was able to help you with your account.
POSTED BY:
Tammy M.
June 1, 2017
Color
POSTED BY:
Tammy M.
June 1, 2017
Thought I would be happy with my color this time. It was perfect the first 3 or 4 day and then faded to a reddish brown. Not happy at all!! I'll definitely be going back to using my previous hair color products!
Tammy- We’re sorry to hear that your results did not last as long as you were expecting Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Anita S
June 1, 2017
It was a little dark
POSTED BY:
Anita S
June 1, 2017
It seemed a bit darker than the last time if colored my hair - would it be possible to lighten it a little?
Anita- We are always happy to adjust your color to better suit your needs. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Julie G.
May 31, 2017
Not worth it
POSTED BY:
Julie G.
May 31, 2017
The box color that I buy at Walmart lasts longer. I colored my hair 10 days ago and it is already faded.
Julie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dawn P.
May 31, 2017
Wasn't impressed
POSTED BY:
Dawn P.
May 31, 2017
The color was WAY darker than I thought it would be!
Dawn - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Bev R.
May 31, 2017
Disappointed....
POSTED BY:
Bev R.
May 31, 2017
This is the third time I've colored my hair with the eSalon product and I still am not even close to the color I wanted. I've always had blonde hair whether it be natural, highlighted, or colored. However, the color from eSalon is more red than blonde. They say they've adjusted the color for me each time but it turns out the same each time. I like the product because it is easy to do but I'm very frustrated that I cannot get the color I want. My main reason for coloring my hair is to cover the grey, which it does. However, the color is not what I'm trying to achieve.
Bev- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Holly W.
May 31, 2017
Made my hair darker than my natural
POSTED BY:
Holly W.
May 31, 2017
I wanted to lighten my light brown roots. Instead, the color darkened them by quite a bit.
Holly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Grace K.
May 30, 2017
Hair color
POSTED BY:
Grace K.
May 30, 2017
I colored my hair this weekend and the color came brown. Very disappointed.
We need to change the color to a light shade of Blonde and I only left it on for 40 minutes
Thank you
Grace
Vanessa is my colorist and I asked specifically for a color that I used last year at this time and she completely disregarded my request and gave me some stupid response like I have never colored my hair before and I haven't used esalon before. I have been using this for over a year now but this will be my last. I feel like because I didn't reorder the highlights she is responding in such a petty manner. I will not use this device again.
Susan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karie L.
May 30, 2017
Not enough red.
POSTED BY:
Karie L.
May 30, 2017
I will start by saying that I do love the shampoo and conditioner that comes with the dye!! However, this last order that I received has turned out to be a bit of a disappointment for me. My hair color is more brown than I like. The first kit that I received had the "top coat?" And that seemed to make my hair a brighter red. That is more along the color that I am looking for. Will probably cancel because I can get a consistent color from the store.
Karie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Katie D.
May 30, 2017
Nothing special
POSTED BY:
Katie D.
May 30, 2017
I don't love not hate my new color I did want it more golden for a warmer chocolate brown and it's not and it isn't shiny my main concern is the texture of my hair is now coarse and gummy feeling at same
Time..customer service was good just wish I loved the product
Katie - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Nancy W.
May 30, 2017
Wanted to love it!
POSTED BY:
Nancy W.
May 30, 2017
The hot roots were killer. I went back to Umberto when my sweet husband sweetly told me that the top of my head was a bright light orange color in the sun. Not a good look. The Umberto light brown took care of the roots and blended everything together nicely.
Nancy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
brittany G.
May 30, 2017
Good color but be careful
POSTED BY:
brittany G.
May 30, 2017
I loved my color but soon after using this my hair began to fall out. I thought it was other things and tried to remedy it. But it has continued and nothing seems to help. I have now stopped using the color but my hair is definitely much much thinner. I'm really worried that it has done permanent damage.
Brittany- Thank you for sharing your feedback, We apologize that you have experienced more hair loss than normal. Hair color should not cause hair loss and we recommend consulting with a physician prior to coloring your hair again regarding any outside factors that may be causing hair loss.
POSTED BY:
Devon F.
May 30, 2017
Matte Ash Brown = RED
POSTED BY:
Devon F.
May 30, 2017
the color was standard do at home hair color. I was pleasantly surprised that I didnt need both entire bottles as I usually use two packages of color because I have a LOT of hair. however, the color was not at all as expected. I dont know if the browns have lightener in them or what, but I was trying to go slightly darker and ashier than my normal hair color and instead went slightly lighter and with very red undertones. There's nothing "ash" about this color! Very disappointing. The dye itself was also very drying for my hair and there wasn't nearly enough conditioner in the little packet to re-moisturize, so I ended up having to do a deep conditioning mask to re-moisturize my hair and make it back to normal.
Devon- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Doris G.
May 30, 2017
hair color
POSTED BY:
Doris G.
May 30, 2017
My hair turned a awful color will not ever order again!!!
Doris - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tabetha M.
May 30, 2017
Not covering grey
POSTED BY:
Tabetha M.
May 30, 2017
Despite following directions, including wait times, I still have the pesky grey hair trying to peek through.
Tabetha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sophie M.
May 30, 2017
not the good color
POSTED BY:
Sophie M.
May 30, 2017
hello,
i need a color like the photo i updated today
is it possible?
thank you
sophie
Sophie- Thank you for your comment. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Nicole Y.
May 29, 2017
It's a two person job / go to a professional
POSTED BY:
Nicole Y.
May 29, 2017
I ordered a color slightly redder than what I was originally and I ended up with red roots and dark brown lengths it was a mess and it being a holiday weekend I had to go buy another color to cover it. I guess if you have someone to help you "paint" your roots it may work better. But I have shoulder length hair and a lot of it so doing just my roots and seeing that the back was properly covered was impossible. And I did follow the directions exactly and I did contact them about the horrible turnout they responded within a day, but it being a weekend I had places to be and couldn't wait for their reponse and then them telling me they'd needed pictures I am assuming so they could send me a fix for the issue, like I said I wasn't going to walk around looking like a skunk so a trip to Rite Aid was all I could do to fix it. I am extremely disappointed as I've seen so many youtubers rave about this product but then again they are sponsored, and if they'd had a similar issue to mine they could have had it fixed even professionally and gone on with their video saying how amazing it is. I guess there is a reason none of them stick with it and all the ones I've watched go back to the professionals after one use. It's also very messy.
Nicole- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Lisa K.
May 29, 2017
Color started out great, then faded. Customer support faded, too
POSTED BY:
Lisa K.
May 29, 2017
I was really nervous at first, being that I was new at coloring my hair and I was going from blonde to mahogany. The resulting color was stunning! The instructions were spot on (follow them to the tee and you won't be disappointed!) and easy to follow. Unfortunately, by the end of 2 weeks, the ends of my hair (a chin length bob) had begun to fade. By the end of 6 weeks (the time I'd chosen between colorings) my stunning mahogany on my ends and the middle had gone to a lifeless medium brown. OK, so I expected the recoloring to fix this. After following the instructions given in my first recoloring, my faded ends remained, and were even more visible now in that my roots had been revived to the beautiful mahogany.
I contacted customer service, who asked me to send pictures, which I did. I immediately received an email confirming receipt of my pictures, saying someone would be "reformulating my color". Huh? That doesn't help me now. As a result, I've decided to discontinue my relationship with esalon.com. It's just not a great fit between us.
Patti - We're sorry to hear your order was a littler darker than you wanted. We see you're already working with your colorist to formulate a new color. We can't wait for you to try your new custom blend!
POSTED BY:
Shutha K.
May 29, 2017
Doesn't work
POSTED BY:
Shutha K.
May 29, 2017
Went through the process of picking my hair color, thickness etc...all this color did was add a browner tint to my hair. Nothing like the picture/coloR I choose.
Shutha - We're sorry to hear you weren't impressed with your first color application. We've added a free order credit to your account so you can try again with a color adjusted to bring more of a pop to your color! Look for our follow-up email for more information.
POSTED BY:
.
May 29, 2017
Hair products
POSTED BY:
.
May 29, 2017
Just fine until you try to xl your account! In NO PLACE can you xl out of the system and remove your credit info!! I even went to EDIT to try and take my card info out and removed everything only to have it all return, my credit card number, my address and my phone number!
Peggy - We're sorry to hear you're having trouble changing your personal information. We'd be happy to help you control the information in your account. We're sending you an email with further instructions.
POSTED BY:
lisa S.
May 29, 2017
Not for me
POSTED BY:
lisa S.
May 29, 2017
The color turned was bad made my hair look grayish green
Lisa - We're sorry you didn't have a good experience with your first color application. We see one of our associates has already contacted you concerning your account. We're glad we were able to help!
POSTED BY:
Donna D.
May 29, 2017
A big dissapointment
POSTED BY:
Donna D.
May 29, 2017
Not what i expected. Loved my previous hair colors but wow two toned hair?? Did directions as was to the very last word. Lighter warm brown got my roots a darker brown with red highlights length of hair was more a warm but medium warm brown no ted highlignts. Idk ..but hae to recolor. Otherwise the colors b4 were been and fantastic just skin tone didnt fit red. O well maybe a bad batch. But I do highly recomend as my orders b4 were just awesome ..
Donna - We're sorry to hear your last order didn't turn out as expected. Per our Satisfaction Guarantee, we've added a credit for one free hair color to your account so we can help you fix it. Look for our email for more information.
POSTED BY:
Sidney W.
May 29, 2017
Custome color
POSTED BY:
Sidney W.
May 29, 2017
Color too dark brown,, I wanted more reddish, or coppery color, do not like color I got.
Sidney - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kim C.
May 29, 2017
Covered gray But not for me!
POSTED BY:
Kim C.
May 29, 2017
It covered my gray. But left my hair dry and brittle. I will not reorder.
Kim - We're sorry to hear you experienced dryness. We see you've already spoken with your licensed colorist who was able to help you get a credit for a free order. We hope we can help you find hair color perfection!
POSTED BY:
Mary Ann H.
May 29, 2017
Burning Sensation When Applied
POSTED BY:
Mary Ann H.
May 29, 2017
This product caused a burning sensation to my scalp. I have cancelled all future orders.
Mary Ann- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Keely S.
May 29, 2017
Beautiful color just too strong for my hair.
POSTED BY:
Keely S.
May 29, 2017
My hair became very dry after 2 applications. The ends feel like dry hay!! I work hard to keep healthy hair with products and TLC. I would like to cancel completely. Thank you.
Keely- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Deana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lori C.
May 28, 2017
Custom Hair Color
POSTED BY:
Lori C.
May 28, 2017
The last three products have left a film on my hair that weighs down the hair and leaves it feeling greasy. The base color also doesn't take to my hair.
Lori - We’re sorry to hear that you were unhappy with the results of your custom colors. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane H.
May 28, 2017
Where's the red?
POSTED BY:
Diane H.
May 28, 2017
I loved the color when I got my first order. This time around, it came out with barely any red. And I had a very hard time rinsing it out. So disappointing.
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Yvette - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Maria Q.
May 28, 2017
HORRIBLE MADE MY EVENT THE WORSE DAY HAIR COLOR
POSTED BY:
Maria Q.
May 28, 2017
HORRIBLE MADE MY EVENT THE WORSE DAY HAIR COLOR
I TRUST YOU. I ASK FOR MY REGULAR COLOR. I SEND A PICTURE WITH
MY LIGHTS.
THE RESULT A BLACK BLACK BLACK COLOR. THAT CHANGE MY PERSONALITY AND
MY FACE FRAME. I HAD TO RUN TO BUY AND REDO WITH A BLOND COLOR DID NOT WORK STILL VERY BLACK YET. I WENT TO MY NICE WEDDING (WAITED FOR 6 MONTHS EVENT) VERY UNHAPPY, DISAPPOINTED OF MY APPEARANCE. I WILL NEVER NEVER NEVER ASK FOR YOUR PRODUCTS AGAIN. WASTE OF MY MONEY BUT FOR THE MOST I REALLY I DID NEVER FORGET AND FORGIVE YOU WHAT YOU DID TO MY HAIR.
DO NOT EXPECT ANY MONEY FROM ME
I TRUST YOU. I ASK FOR MY REGULAR COLOR AND I SEND A PICTURE WITH MY HI LIGHTS. I NEVER ASKED TO CHANGE OR TRY SOMETHING ELSE.
Maria- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Susan C.
May 28, 2017
hair turned red
POSTED BY:
Susan C.
May 28, 2017
following your instructions my hair still turned red!!! I wanted warm blonde. I will buy my products from another supplier in the future
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura L.
May 28, 2017
Lasting
POSTED BY:
Laura L.
May 28, 2017
Very disappointed the color didnt last my grey's come out with in a month so I dont think I will continue with this product
Laura - We're sorry to hear your color didn't cover your grays! We can adjust to help with this, and have added a credit for a free hair color order to your account. Look for an email from us soon.
POSTED BY:
Martina D.
May 27, 2017
Stop
POSTED BY:
Martina D.
May 27, 2017
I cancelled future orders only to find another shipment coming. I hate the color and product...stop shipping.
Katharine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Grace D.
May 27, 2017
Not the color I wanted
POSTED BY:
Grace D.
May 27, 2017
The color I wanted was strawberry blonde what I got was more auburn. I asked to match my current hair color and color greys, but this color was too dark. The roots look are a bit lighter than the ends and I followed the directions to the T. I really would have liked my first time to have been more positive. I also got worried as I shampooed it as it was so dry and sticky, but once I put in the conditioner it got soft and nice. As it was developing I was a bit worried as it was a bit dark, but I had hoped it would lighted up once it dried, but it hasn't. Instead of light brown maybe it should have been dark blonde? I'm not sure?
Grace - We're sorry to hear your first color application wasn't exactly what you were looking for. We see you've worked with your colorist to create a new formulation that's just right. We're glad we were able to help!
POSTED BY:
LiReesa W.
May 27, 2017
Like color, but feeling sticky!
POSTED BY:
LiReesa W.
May 27, 2017
So I've applied color (with a brush), followed the instructions to the letter, washed and conditioned- and I'm a STICKY MESS. I can't even run a comb through my tangled mess of hair. Now, from what I can see in the spots that are not matted down, the color seems to be exactly what I asked for. Unfortunately though, I don't think I'll be ordering from eSalon again, as I will be spending my Saturday night trying to figure out how to return my hair to a normal texture. *update: after googling solutions (there were many posted, as this apparently happens more often than I thought) olive oil ended up being my saving grace!! I can show my face now!*
Reese- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Stephanie W.
May 27, 2017
Gray coverage
POSTED BY:
Stephanie W.
May 27, 2017
I noticed about a week after I colored my hair the Gray in the front by my bangs and on my Crown started to show through again
Stephanie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
None N.
May 27, 2017
Great gray coverage but...
POSTED BY:
None N.
May 27, 2017
The color covered gray hair very well but 1 bottle of color, shampoo and conditioner not enough for hair length. Hair shiny and soft but there was no evidence of the purple color I selected. I uploaded a photo so colorist should have advised me if I my hair would not dye my hair the color I selected.
April - We're so sorry to hear your first color order didn't live up to your expectations. We sent two bottles of color with your application, but if you need a third, we can always add another bottle, just ask your colorist! If you need more shampoo and conditioner packets, you can add extra packets to your kit through our shop page. We also sell our shampoo and conditioner in full sized bottles! We've added a free order credit to your account, so we can send you a reformulated color that will ramp up the purple tones. Look for our email for more information.
POSTED BY:
Kim D.
May 27, 2017
Very unsatisfied
POSTED BY:
Kim D.
May 27, 2017
Color was horrible, not the shade i had requested, left my hair feeling like straw, grey coverage is horrible and I am already showing Grey again after only a week. Got better results from the $7 drugstore box brands.
Kim - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lee B.
May 26, 2017
Grey hair coverage not good
POSTED BY:
Lee B.
May 26, 2017
I ordered permanent colour to have sufficient coverage for my grey hair. The colour was fine initially; my hair was also soft and silky. After 3 weeks however, all my grey hairs (entire shaft) are noticeable. I have always had my hair coloured in a salon using permanent tint and my grey hairs did not show after. I was expecting the same since it's supposed to be permanent colour.
Lee - We're sorry to hear your color faded too quickly. We see you've already spoken with one of our licensed colorists who was able to work with you to formulate a new color that should better suit your needs. We look forward to hearing how you love your new formulation!
POSTED BY:
Rita L.
May 26, 2017
Did not work for my hair.
POSTED BY:
Rita L.
May 26, 2017
I followed instructions but the result was unsatisfactory. My hair did not absorb the color particularly my grays. I will not use this product again....ever.
Rita - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Tina B.
May 26, 2017
Super Oily!!!
POSTED BY:
Tina B.
May 26, 2017
I followed all the directions, put the first bottle on the roots and then the second on the ends. My daughter used what was left from the first bottle to do a pikaboo in the underneath of he hair. Both of our hair was super grease. you could squeeze the oil out on your hand when my hair was dry! I used your shampoo plus mine because yours was not enough. I had to wash my hair 5 times to get the oil out of my hair. On the upside it did color my hair and the gray roots. But I highly doubt I will use this again.
Tina - We’re sorry that you were unsatisfied with your eSalon experience and your hair color left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
shelly P.
May 26, 2017
?????
POSTED BY:
shelly P.
May 26, 2017
I am trying to like this product but don't see much difference between this and clariol . Just the price . I'll try again .
Shelly - We're sorry that you have not been satisfied with your custom blended hair color. We'd love a chance to wow you, so we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that you will love!
POSTED BY:
Yolanda A.
May 25, 2017
Scam
POSTED BY:
Yolanda A.
May 25, 2017
I didn´t received my first order and... surprise! Just received an email with a new order??? WTF?
Automatic shipping orders...???!!! I´d never check this. I talk with my bank to refuse the payment, and I'm trying to unsubscribe my account, but is impossible...
Could you do it?
Amazing.
Yolanda - We apologize for any confusion regarding our service. We want to assure you that we have cancelled and fully refunded your second order. We have also reached out to you to make sure we can send you a replacement for the first order that didn't get to you.
Cheryl- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
April J.
May 25, 2017
I don't like the way it leaves my hair
POSTED BY:
April J.
May 25, 2017
After coloring my hair is stiff and I have to use extra conditioner. I also think it's too brown and not red enough.
April - We’re sorry that your hair color did not provide you with the results you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Connie H.
May 25, 2017
Too dark
POSTED BY:
Connie H.
May 25, 2017
Covered gray beautifully but color too red. Not going to use again. Gray is easier
Connie- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Catherine M.
May 25, 2017
Itchy
POSTED BY:
Catherine M.
May 25, 2017
Though my color is pretty it's not what I wanted and my hair is really dry and now my scalp itch constantly
Catherine - We're sorry to hear that your first color experience with us was less than excellent. We see you're working with your colorist to adjust the color to better suit your needs. We hope you love your new formulation!
POSTED BY:
Jean N.
May 24, 2017
Color
POSTED BY:
Jean N.
May 24, 2017
This color was to light , I need to go back to first color.... with a drop of red in it!!! Is that possible?
Jean - Thank you for your feedback! We see you've spoken with your colorist who has adjusted your color to your request. We're glad we were able to help you find your perfect shade!
POSTED BY:
Terri H.
May 24, 2017
Remove me from this site.
POSTED BY:
Terri H.
May 24, 2017
Initially I loved your product, however, for the last 3 deliveries, I have had problems with the hair color. 1) it stained my skin, and it took about a week for it to fade (this was in addition to the stain remover in the kit) 2) the color didn't last and within 2 weeks my roots were very prominent 3) on the last delivery the color was more of a dark brown than auburn.
Please remove me and my financial information from your website.
Thank you.
Terri- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jennifer F.
May 24, 2017
Good end color, poor process
POSTED BY:
Jennifer F.
May 24, 2017
In the end, I do like the color of my hair. However, it took me a full 30 minutes to rinse the dye from my hair. I literally ran out of hot water before the water started running clear. Additionally, the dye collected at my roots and I had to use my fingernails to scrape it out of my hair. I was super happy with the product until it came to wash it out. I followed the directions to a T, but still had this issue.
Jennifer - We’re sorry that your hair color was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Felecia T.
May 24, 2017
not what I ordered
POSTED BY:
Felecia T.
May 24, 2017
This is still the same color from the first order. I had changed the color but got the same wrong color. THe color came out almost black. Not a happy camper.
Felicia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Halise C.
May 24, 2017
Had almost no color change on my hair
POSTED BY:
Halise C.
May 24, 2017
I am very disappointed with the product. My hair color has not changed at all. I hope they will refund the purchase as they promised
Halise - We're sorry to hear you were disappointed in your color! We're reaching out to you to help you redeem your Satisfaction Guarantee. Look for our email for more information!
POSTED BY:
shawn S.
May 23, 2017
hair color
POSTED BY:
shawn S.
May 23, 2017
My hair still has a red tone after about the 5th time I wash it and I'm using your shampoo and creme rinse so I know it's not those products.
Shawn - We're sorry to hear your hair is still pulling warm tones. We see your colorist has reached out to you and sent you a free order with our strongest red neutralizing properties. We hope to hear your feedback on this new color soon!
POSTED BY:
Laurel F.
May 23, 2017
not returnable unless you pay $12 for shipping.
POSTED BY:
Laurel F.
May 23, 2017
I was never told volume 20 is the only developer available. I cant use this kit!
Laurel - We wanted to assure you that you shouldn't have to pay to return your unused product. We see you've already spoken with one of our associates who helped you get your refund without having to pay any return shipping fee to the post office. We're glad we were able to help!
Sheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Catherine B.
May 23, 2017
gummy root color that wouldn't wash out
POSTED BY:
Catherine B.
May 23, 2017
The root dye wouldn't wash out, even after six shampoos and scraping my scalp with my nails. I had to use apple cider vinegar to get the dye out of my hair, so I do not recommend it, and I will not be using it again.
Catherine - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Laura K.
May 22, 2017
no thanks
POSTED BY:
Laura K.
May 22, 2017
no matter how much I rinsed and re-rinsed my hair it was left with a horrible waxy like feeling. color was left on my towels, I have never experienced anything like this
Laura - We’re sorry that your hair was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Vilma H.
May 22, 2017
Roots
POSTED BY:
Vilma H.
May 22, 2017
My roots already starts to looks gray again. I thought with this product gonna take more time.
Vilma - We're sorry your first application didn't provide enough gray coverage. We see your colorist has reached out to you and has formulated a new color that should last longer and stronger. We hope you love your new custom color!
POSTED BY:
sha R.
May 22, 2017
Colour
POSTED BY:
sha R.
May 22, 2017
The product is fine I am just having trouble getting the colour right it is still to dark despite telling them this
If the colour was right I would give the product packaging instructions delivery the full five stars
Sha - We're sorry to hear you've yet to get the perfect shade! Per our Satisfaction Guarantee, we've added a credit to your account for a free hair color order. Look for our follow-up email for more information.
POSTED BY:
Jessica N.
May 22, 2017
Meh
POSTED BY:
Jessica N.
May 22, 2017
It's okay. Not any better than what I've bought in store though. Cool concept. Wish I loved it
Jessica -We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
DARRELL W.
May 22, 2017
DISLIKE YOUR COMPANY'S OPERATIONS/PRODUCT.
POSTED BY:
DARRELL W.
May 22, 2017
YOUR COMPANY HAS A SATISFACTION GUARANTEED POLICY WHICH DON'T HOLD UP. YOU BILLED ME TWICE IN ONE MONTH, AND DIDN'T CALL ME IN FIVE MONTHS FOR A REVIEW ON THIS PRODUCT,BUT AUTO BILLED ME EVERY MONTH.NOW WHEN I GET A CHANCE TO CONTACT YOU FROM MY HOSPITAL VISIT,I ONLY CAN GET MY LAST AUTO ORDER REFUNDED, NOT FIVE MONTHS OF AUTO ORDERS AND THIS PRODUCT WAS NEVER TOUCHED.REVIEWS DON'T REALLY MATTERS,JUST GET AN AUTO PAY FROM YOUR CUSTOMER'S BANK ACCOUNT,WHICH WASN'T AUTHORIZED REPEATED EVERY MONTH.FALSE ADVERTISEMENT!!!!
Darrell- We apologize for any confusion about our service. Since you indicated that you were unaware of our service, we have cancelled your service and current order, as you requested and issued a refund for your previous order as well. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jennifer C.
May 22, 2017
Hated this product!
POSTED BY:
Jennifer C.
May 22, 2017
The root color and end color didn't match. It took 5 times to get the oil residue out of my hair and I couldn't even brush through my hair the first 2 times I washed it. Beyond disappointed with this product will not order again!
Jennifer - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Liz N.
May 22, 2017
Disappointed!
POSTED BY:
Liz N.
May 22, 2017
Ordering and shipping were smooth and that's where the good experience ended. Mixed color according to directions, applied and left for indicated time. When it was time to rinse my hair felt sticky and oily. I thought after a wash the texture of my hair would go back to normal. Wrong! I had caked on greasy product on my hair and scalp. I have washed and conditioned my hair 5 times today to try to get rid of the film and still feel it on some parts of my hair. Also color did not take evenly. Was hoping that this would be a good solution for root touch up for greys between salon appointments but will not try this again because of the horrible sticky film left on my hair.
Liz - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
EMILY W.
May 22, 2017
What coverage?
POSTED BY:
EMILY W.
May 22, 2017
I specifically said i needed to cover some gray and that my hair was previously colored red. Both things I wanted to cover. Both things are very much still visible after coloring my hair. I haven't even washed it since coloring yet. VERY disappointed.
Emily - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mic L.
May 21, 2017
Not for me
POSTED BY:
Mic L.
May 21, 2017
My roots were lighter then the rest of my hair. It was very uneven and I didn't get enough solution to cover my hair. I wish it would've worked for me.
Mic - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
A j d
May 21, 2017
Good product
POSTED BY:
A j d
May 21, 2017
This product is good I bout hit second time but I don't why it did work now
A J - We're sorry the color wasn't consistent. We see you've already spoken with your colorist and they worked with you to come up with a solution. We're glad we were able to help.
POSTED BY:
Barbara L.
May 21, 2017
Rip off
POSTED BY:
Barbara L.
May 21, 2017
All it did was turn my hair orange. Did not cover my roots at all.. please cancel future orders
Barbara- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Claire D.
May 21, 2017
Disappointed...
POSTED BY:
Claire D.
May 21, 2017
I stated I had long hair... colour only covered top layer if I had known I would have ordered two but as customised I assumed this would be taken into account when I filled my details in. Root coverage was poor and remained a lot lighter than the rest of my hair.
Mic - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Annette B.
May 21, 2017
Did nothing for me
POSTED BY:
Annette B.
May 21, 2017
I followed the directions exactly and even had a friend help me but this product did nothing to change my current hair color. I would not recommend this product to anyone that has hair that is resistant to color.
Annette - We're sorry to hear you didn't like your first color application. We see you've talked with one of our representatives who has helped you redeem our 100% Satisfaction Guarantee. We're glad we were able to help!
POSTED BY:
Barbara T.
May 21, 2017
Color was fabulous
POSTED BY:
Barbara T.
May 21, 2017
I loved the product at first. The color came out amazing and did not fade. The issues I found later was it was drying out my hair and became brittle, breaking easily. I have always had very thick hair and all of a sudden my hair seemed thin and flat. You can now see where the hair has broken at different lengths. changing a few things up for a bit and hoping it was not the product that made the change in my hair.
Barbara- We’re sorry to hear that your results did not turn out as you expected. We can confirm that you're hair color plan has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Aimee W.
May 21, 2017
I asked to resume my 10 volume and you send 20 volume
Aimee - We apologize for any confusion regarding your order. We see you've already spoken to your colorist, and they have readjusted your orders to come with the requested 10 volume developer. We look forward to hearing how you like your new formulation!
POSTED BY:
Barbara N.
May 21, 2017
odd formula
POSTED BY:
Barbara N.
May 21, 2017
this order had a strange waxiness to it. It did not rinse easily and left a film on my tile I had to use ajax to remove. It also left a stickiness on the gloves and was just not at all like the previous order or any other hair color i have ever used. Event the color on my hair line/skin was very difficult to remove and i could scrape it with my fingernail like wax.
Barbara - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Rowena B.
May 20, 2017
Disappointing
POSTED BY:
Rowena B.
May 20, 2017
I used this company twice and for some reason I never got the colour that I wanted (violet). The first time I ended up with a reddish tinge to my hair and the second time, after speaking with the colorist and getting the formula 'adjusted' I ended up with a very dark brown. I saw other reviews with the same complaint and I wonder if this dye does not work as well with some types of hair or with previously coloured hair...
I did like the shampoo and conditioner however, especially the conditioner as it made the hair very silky.
I will not bother with ordering again as I will probably be better off buying a dye off the shelf for half the price!
Rowena - We are sorry that your hair color turned out too dark and not the color you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jennie W.
May 20, 2017
Poor
POSTED BY:
Jennie W.
May 20, 2017
Color turned out dull, the purple Sheen was non existent...I'm very disappointed as I followed the directions exactly as they read.
Jennie - We're sorry your first color was a miss. We've added a free order credit to your account and sent you an email with more information. We hope this next color is a hit!
POSTED BY:
karyn G.
May 20, 2017
Do not recommend this product.
POSTED BY:
karyn G.
May 20, 2017
I did not like this dye at all. It smelled toxic, stained my bathroom, fingers, and forehead, and left my hair feeling thick with waxy buildup that would not wash out.
Karyn - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
Rosa R.
May 20, 2017
Oh no
POSTED BY:
Rosa R.
May 20, 2017
My hair color seemed darker as I wanted lighter. Maybe I left it to long or I would have gone a shader lighter.
Rosa - We're sorry the color was darker than you wanted. We've added a free order credit to your account and your next order will be adjusted accordingly. Look for an email from us with more info!
POSTED BY:
alexandra P.
May 20, 2017
This was the worst experience I have ever had in hair care
POSTED BY:
alexandra P.
May 20, 2017
Wish I could have my regular color back......instead my hair is a bright awful orange and will need to seek professional help to get is partly normal. I am very unhappy and wish I had never done this.
Alexandra - We're so sorry to hear you had a negative experience with your first color. We see you've spoken with one of our representatives who helped set you up to receive a free reformulated color. We hope your next color application is perfect!
POSTED BY:
Michaela W.
May 19, 2017
Its Not For Me
POSTED BY:
Michaela W.
May 19, 2017
I used E Salon for the first time and was not impressed with my color that I received from them. I wanted it to be more blond. The color said light blond so I expected it to be the color that I already have in my hair. It didn't turn out that way. It almost has a red tint to it. I also struggled to color my hair by myself. For me its best to have a professional doing my hair, I guess I have to spend the money to have it done right. I heard that E Salon is a good company and I am sure they are, but its just not working for me. Also, please cancel my future orders please.
Michaela- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
frances C.
May 19, 2017
Hair Color
POSTED BY:
frances C.
May 19, 2017
I am still kind of brassy on top and darker on the bottom . My hair stylest says that an Ash color would be the best. She mentioned #7 or #6 . I am not sure what that means
Frances - We're sorry to hear your color was still brassy on top and darker on the bottom. We'll be forwarding these comments to your colorist to make sure your next color is adequately adjusted. To ensure your ends don't get over darkened or over processed, make sure you apply your color to your roots only. This should help going forward.
POSTED BY:
Madeline M.
May 19, 2017
Hair color
POSTED BY:
Madeline M.
May 19, 2017
The roots are getting the color but my ends fade to blonde so quickly
Madeline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karen B.
May 19, 2017
Shipped in error
POSTED BY:
Karen B.
May 19, 2017
I cancelled the last purchase and it was shipped anyway, and my credit card was charged. Unfortunately, my sister was intrigued by the product and opened the box, therefore I cannot return it. The last time I used it, it irritated my scalp and had an ammonia smell to it.
Karen - We apologize for the miscommunication regarding your account. We see you've already spoken with one of our associates who helped you find a way to return the order for a refund.
Dawn - We're sorry to hear the color wasn't purple enough. We'd love to send you a color with bright purple tones! We've added a credit to your account for a free hair color order. Look for our follow-up email in your inbox.
POSTED BY:
Jean L.
May 18, 2017
Color came out very dark
POSTED BY:
Jean L.
May 18, 2017
I did not have a good experience with the product.
The first time my grey hair turned out too much red color. They send me another color to fix the red color to medium brown with little bit copper tone.
I received this month and my hair turned out too dark, dark brown. I need to send them email to adjust the color. Maybe I should cancel the order.
Jean- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
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