Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Fay - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Elaine L.
September 5, 2017
Nice hair product; horrible plastic packaging
POSTED BY:
Elaine L.
September 5, 2017
Today I received my hair color, plus my order of shampoo, conditioner, and spray root cover-up.
The hair color products were packaged in the usual box with the hard plastic 'tray' holding the hair color bottles and other product for coloring the hair.
The shampoo and conditioner, which are in very heavy plastic bottles with a plastic cap AND a plastic pump (the many times does NOT work). Next, a thick, plastic shrink wrap covers the pump and half-way down the bottle (is this necessary with a 'locking' pump??) This plastic bottle was THEN placed in a thick, printed plastic bag, sealed with a plastic sticker, and placed in the box with the plastic tray. The conditioner was in the same bag.
The small bottle of root cover up spray (aerosol...) was wrapped in a styrofoam sleeve (!) and THEN placed into another thick plastic bag (same type of bag as described above). This bag then placed in the big box with plastic tray.
eSalon: our planet is imploding from global warming and climate change. Whether you believe in it or not, we humans are destroying the planet, and one way is by the use of non-recyclable, non-biodegradeable plastics.
What am I to do with this packaging? the bags are not of a size to re-use (for what?). I can't bring myself to throw them away. I do recycle the color box (cardboard) but the tray?
Your products look very chic and cool, but they are Earth friendly. I don't know if I can continue buying your products if I can't recycle the packaging. As it is, I ONLY buy packaging for all my other home products and everything I can that is recyclable.
There are product packaging designers who specialize in using 100% recyclable materials, or better yet, MINIMAL packaging practices, to help companies HELP OUR PLANET.
Time to focus on changing your packaging? PS I am a marketing professional. You would sell A LOT more product if you could promote the Earth-friendliness of the packaging.
Happy Customer But Looking for An Alternative
Elaine - At eSalon, our company as whole is continuously looking for better ways to improve not only our service but our packaging and sustainability, and we understand your concern.You will be happy to know that our all of our packaging can be recycled, from the shipping box to the bottles! Due to the nature of the products we ship, the USPS has strict guidelines on how these products are packaged for transport. Our packaging uses minimal materials necessary while still maintaining those strict guidelines. You can rest assured will continue to improve our packaging as we discover better methods that will allow us to continue to minimize waste and continue to comply with the USPS shipping requirements.
POSTED BY:
Sonedia Y.
September 5, 2017
Great hair color....but
POSTED BY:
Sonedia Y.
September 5, 2017
I love the hair color, but I need a little more grey coverage! My greys do not get completely covered☹️
Sonedia - We're sorry to hear your first application didn't cover your grays entirely. We make each color custom from scratch for your needs and we will be reformulating your next order to better grab those grays! We look forward to hearing how much you love your new custom blend!
POSTED BY:
Edna V.
September 4, 2017
not happy wih the results
POSTED BY:
Edna V.
September 4, 2017
grays didnt cover well and right away within the first week u can see them coming again not a satisfied customer
Edna - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Katherine F.
September 4, 2017
Purplish?
POSTED BY:
Katherine F.
September 4, 2017
I had my hair bleached about 6 months ago and now had about 4 inches of brown roots. I wanted to cover it all over with a medium copper.
Well, the blond is super purpley (my daughter said it was almost hot pink in the sunlight 😢). Definitely not the natural copper I was looking for.
Katherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Gwendolym G.
September 4, 2017
Paid too much for black hair.
POSTED BY:
Gwendolym G.
September 4, 2017
My goal color is wine. It was slightly achieved with my starting order. This time it went on as the right color and at the end of 30 minutes it was black. Not what i want and i would not pay $20 for black. The color is nice.
Gwendolym - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
Patty - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Deborah M.
September 4, 2017
Fried
POSTED BY:
Deborah M.
September 4, 2017
This product fried my hair! Made it break off now my hair is 3in shorter this product sucks!!!
Deborah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, your service has been cancelled. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Eileen B.
September 3, 2017
Unhappy
POSTED BY:
Eileen B.
September 3, 2017
Did not like the product; my hair was red. I do not wish to receive any more products.
Thank you.
Eileen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Marilyn K.
September 3, 2017
NOT SATISFIED
POSTED BY:
Marilyn K.
September 3, 2017
first of all the timer didn't work, threw that in the trash. second the color did not cover the gray....not a good product and I would like a refund.
will not be extending my subscription.
Marilyn - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
jojo D.
September 2, 2017
Not happy!
POSTED BY:
jojo D.
September 2, 2017
After a color change, the results are still the same.
Very dissatisfied.
Jojo - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Linda W.
September 2, 2017
I didn't like the color you sent me don't send anymore dislike product
Linda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
THYERA B.
September 2, 2017
I should have done the strand test, but I did't and paid the price.
POSTED BY:
THYERA B.
September 2, 2017
I didn't and chunks of hair fell out and a snarl fused together and fell out the next day This product is not for me. please cancel my membership and any future orders
Thank you,
Thyera B
Thyera - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Cathy P.
September 2, 2017
fades quickly
POSTED BY:
Cathy P.
September 2, 2017
I love my color when it's new. But the fading is fast and furious. I use only shampoos without sulfates. I've tried several and the fading is the same.
Cathy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Angel S.
September 2, 2017
Greys Go Bye Bye, but too Gold
POSTED BY:
Angel S.
September 2, 2017
I am 40 years old, I have white course Grey's coming through which are very hard to color. I would give this color product 5 stars for grey coverage, but I would give the actual color 4 stars, it was very close to my request but too gold red. I would give the condition 2 stars because I had to treat it with a deep mask to get out the tangles. Overall, 3 star experience so far. I love that the stylist will work with you to get the right color and you can send messages to her. Great personal attention for an online stylist and the price is very reasonable. Even my local stylist had gotten it too red once, it happens, but she could tone it down right away, which I couldn't do with this product. I wish I could load a photo of my hair to share with others, or see others before and after photos.
Angel - We apologize that your hair color turned out warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Peggy W.
September 1, 2017
not good
POSTED BY:
Peggy W.
September 1, 2017
I wrote several reviews and have had no response. I sent you two colors I mix together both with the word "red" in them and a picture showing color of my hair- you sent me dark blonde and it was not at all close. I requested that you stop emailing me several weeks ago and I am still receiving emails.
Peggy - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and removed your from the email list, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Marci P.
September 1, 2017
Not what I asked for
POSTED BY:
Marci P.
September 1, 2017
I asked for a slightly darker color or stronger formula for better gray coverage. Instead of that my hair was black after coloring! I have medium brown hair, fair skin and blue eyes. I looked rediculous! I had to go to a salon for corrective coloring! ESalon just can't seem to get it right for me.
Marci - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
leslie W.
September 1, 2017
Please cancel my subscription
POSTED BY:
leslie W.
September 1, 2017
My hair did not turn out well with your product. Please cancel my subscription now. No more orders sent to me. I will cancel my card if you do not do so. My hair ws almost black from using your product. Terrible
Leslie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs
POSTED BY:
Jodee S.
September 1, 2017
Made my hair fall out
POSTED BY:
Jodee S.
September 1, 2017
The color was not even close to the picture of myself that I sent. I followed the directions to a tee, and clumps of my hair fell out, the color was dark and ashy, I had to turn the fan on in the bathroom because of the strong odor, and my remaining hair is fuzzy and damaged. I've been coloring my own hair for 30 years, and this has NEVER happened before. Disappointed.
Jodee - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Janice H.
September 1, 2017
Not so great
POSTED BY:
Janice H.
September 1, 2017
When I use Loreal my hair strands seem to thicken, but not with eSalon coloring. Also made my hair too soft for styling. Not happy with results and won't use again. I am 70 yrs old, so that might be the problem.
Janice - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
JoAnne J.
September 1, 2017
Color
POSTED BY:
JoAnne J.
September 1, 2017
I picked strawberry blond. It came out deep strawberry, no blonde even hinted.
JoAnne - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Natalia L.
September 1, 2017
No result but it didn't spoil anything
POSTED BY:
Natalia L.
September 1, 2017
I expected the color to be lighter. I bought number 8 and I think it turned out way darker. Hardly visible touch up on my natural color. The mixture smelled very strong which would be ok if it worked. I'm glad I used it not only on the roots but on some highlights as well. It blended them a little bit. Now need to figure out how to get desired lightness. Hope I didn't destroy my hair with this coloring that didn't work.
Natalia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jacqueline R.
September 1, 2017
Depth of Color
POSTED BY:
Jacqueline R.
September 1, 2017
The color wasn't dark enough to color the gray at my roots. It was the proper tone - golden brown, but not dark enough to color my roots. It looked more dark golden blonde, than golden brown.
Jacqueline - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Maria B.
September 1, 2017
Color
POSTED BY:
Maria B.
September 1, 2017
First color match x was great. After that didn't work as color was different and faded easily,
Maria - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Megan R.
August 31, 2017
My hair was suppose to be red it is now DARK BROWN!
POSTED BY:
Megan R.
August 31, 2017
I have strawberry blonde hair and I was going for more of a copper color. I was so excited for this product. I use the hair dye and it turns my hair DARK BROWN!!!! Not only did it not give me the color I want it gave me a color wayyyyy darker than I was asking for. Not even close to the color I was asking. I am very upset and I will have to bleach my hair to be able to fix it which will cost me more money. What a waste of money. DO NOT order esalon!
Megan - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Janice S.
August 31, 2017
Still not what I'm looking for
POSTED BY:
Janice S.
August 31, 2017
This is still a couple of shades too dark and went a little brassy this time.
Janice - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
liz R.
August 31, 2017
Not for me !
POSTED BY:
liz R.
August 31, 2017
My hair was Ashe blonde before the dye after th dye you sent, it was Dark Blonde , please cancel all future orders !
Liz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Rebecca B.
August 31, 2017
It was OK
POSTED BY:
Rebecca B.
August 31, 2017
....really nothing special and the shampoo and conditioner left my hair extremely dry. Felt like a bird's nest, despite following instructions. Felt like very strong chemicals, not a big fan. Disappointing overall. Also that it's on Auto payment without any consent from me or not obviously pointed out to me if I somehow did consent to that, don't like that either, so watch out for that!!
Rebecca - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nicole D.
August 30, 2017
Stubborn greys
POSTED BY:
Nicole D.
August 30, 2017
I had to leave color on twice as long as the root touch up kits in the stores and my grey showed through less than a week after I colored. Just not worth the extra money in my opinion.
Nicole - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Michele R.
August 30, 2017
Roots
POSTED BY:
Michele R.
August 30, 2017
The color is fine but since my new growth is gray, when I color the roots they looks reddish brown, but I feel it's not covering the roots enough.
Michele - We apologize that your hair color turned out lighter and needs better gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Yvonne D.
August 30, 2017
Color-treated hair
POSTED BY:
Yvonne D.
August 30, 2017
My hair color turned out too dark and now it will be hard to lighten it up.
Yvonne - We’re sorry to hear that your color came out darker than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Janine L.
August 30, 2017
I am a little less in love this time.
POSTED BY:
Janine L.
August 30, 2017
My first experience with this color was wonderful. The second, most recent, color seemed a bit more dull and a little yellower than I would have liked. Either this second formula was bit different or it reacted to my hair differently.
Janine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Medina J.
August 30, 2017
Just not happy
POSTED BY:
Medina J.
August 30, 2017
I like the color but my grey is already showing through and its only been a month...
Medina - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kelly K.
August 30, 2017
UPDATE: Color has faded almost completely
POSTED BY:
Kelly K.
August 30, 2017
I am so upset! You can see bits of my blonde through the brown now. The demi permanent color looks great at first but it fades drastically SO quickly. I am not happy with this product whatsoever
Kelly - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Teresa B.
August 30, 2017
Terrible
POSTED BY:
Teresa B.
August 30, 2017
This is the worst coloring I have ever put on my hair. My hair is burnt and breaking now! CANCEL any thing you have pending for me
Teresa - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nadine E.
August 30, 2017
Horrible color matching...
POSTED BY:
Nadine E.
August 30, 2017
My hair is now pink with weird red tones throughout. I'm extremely upset, I expected so much more than this mess. Now I have to go to a salon just to fix this disaster! Not worth the hype.
Nadine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Darlene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
TeeR
August 30, 2017
Bummed
POSTED BY:
TeeR
August 30, 2017
My first esalon was amazing! It was rich, vibrant, soft and we'll covered. And it lasted quite a Long time!! This is my second time, which meant roots touch-ups only. It seemed to begin great, but within a week (not even a week) the color was fading out fast FAST! ! 2 weeks in, I can hardly tell there was a "touch up" at all :-( . Every bit of the gray that grew out was now very visible. I want to know why initially the application was amazing and why the touch up was not? Maybe my hair is too thick for just one bottle??
TeeR - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Amanda E.
August 29, 2017
They DO NOT pay attention to photos
POSTED BY:
Amanda E.
August 29, 2017
I don't know what happened but they sent me a way too dark red and then when I asked to have it lightened they sent me THE SAME color or what looks exactly like it on me.VERY DISAPPOINTED
Amanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Tracey H.
August 29, 2017
Not bad for first time
POSTED BY:
Tracey H.
August 29, 2017
I would like the color to be a little richer. The color looks good but for my hair it looks like my color when it's a few weeks old (a lil washed out). I would definitely try again
Tracey - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kathy T.
August 29, 2017
need better gray coverage
POSTED BY:
Kathy T.
August 29, 2017
the color was matched well but it did not cover the gray hair as well as I had hoped and faded quickly on the gray.
Kathy - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kely K.
August 29, 2017
Disappointed
POSTED BY:
Kely K.
August 29, 2017
Color does not lasts. Washes off too soon. Within a few days my grays came back.
Kely - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lisa T.
August 29, 2017
Hair color
POSTED BY:
Lisa T.
August 29, 2017
The color looks horrible. I've had to spend so much extra money going to 3 different salons trying to have it corrected to no avail. I can't stand to look in a mirror now. It's awful.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lara S.
August 29, 2017
Horrible
POSTED BY:
Lara S.
August 29, 2017
I have colored my hair for many many years and have never been more disappointed in a product. I ordered auburn and it tinted my hair purple that washed out in one week. People had a "oh dear" look when I first colored it, asking me if I meant to color it that way. Also the final horrible side effects were that my scalp has a slight itchy feel to it still and my hair is now super brittle (I've always had pretty healthy hair). I would give negative stars if I could! I will not be ordereing ever again!
Lara - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Joy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
Sandra - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs
POSTED BY:
Logan H.
August 29, 2017
Didn't touch my highlights
POSTED BY:
Logan H.
August 29, 2017
My initial request for hair color was met with an email that my stylish thought my choice was too dark. Trusting her and the process I didn't reach out. Now after coloring my hair there is no noticeable difference in my hair at all.
Logan - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Tami W.
August 28, 2017
Not enough
POSTED BY:
Tami W.
August 28, 2017
Not enough color for shoulder length hair. Color dull and looked washed out after 2 shampoo's. 2nd application was a bit better. The highlights have turned my hair orange. NEVER again.
Tami - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sue H.
August 28, 2017
I asked for Ash.
POSTED BY:
Sue H.
August 28, 2017
After 3 orders, adjustments, my hair is more yellow than ever. I've let ESalon know to cancel my membership. I also asked for a refund.
Sue - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Chris G.
August 28, 2017
Worst website!!
POSTED BY:
Chris G.
August 28, 2017
I want to change my dann hair color and this stupid website won't let Me! Going to Madison Reed
Chris - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Angela B.
August 28, 2017
This is a mess!
POSTED BY:
Angela B.
August 28, 2017
the color is not great, pretty dull actually. it has taken me 3 days now to ALMOST get the gummy paste out of my hair. this being the 3rd day and 4th wash i still had to rinse it for almost 40 mins. i read about the "gel" color but that is ridiculous. now my hair is weak and brittle, i dont know if it is from the dye or all the washing. if this is an issue you all are aware of why in the world dont you fix it or make sure this information is extremely bold in the instructions or formulate the teeny bit of shampoo you give with it to actually work!
Angela - We’re sorry to hear that you were unhappy with how your hair felt after using your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Glory D.
August 28, 2017
Seems too dark
POSTED BY:
Glory D.
August 28, 2017
Can't seem to het the warm, rich reddish brown I am looking for.
Glory - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Dottie M.
August 28, 2017
SENT BACK
POSTED BY:
Dottie M.
August 28, 2017
Sent back to sender - do not want service - canceled. They charged $25.95 + shipping but now it says online that it's only $20.00 so I am not sure what or when they will refund me.
Dottie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
JDoc
August 28, 2017
I can't seem to get the color I want.
POSTED BY:
JDoc
August 28, 2017
Even after speaking with someone from Esalon my hair is still not a nice color. The color fades quickly and I keep having to dye all my hair to achieve the same color from root to ends. This has become very damaging to my hair. I just had to cut 3 inches off to try and save it.
JDoc - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Meghan F.
August 27, 2017
Awful
POSTED BY:
Meghan F.
August 27, 2017
Messed up my hair and I spent 5 hours in the salon getting it fixed
Meghan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Cindy A.
August 27, 2017
Did not want red under tones..
POSTED BY:
Cindy A.
August 27, 2017
I specifically requested no undertones. The color I chose via the photos was a medium dark golden blonde. After fully following instructions I was totally disappointed in final color. I did not want red tones. I am totally dissatisfied with this professionally mixed color. It does look like I will now have to add blonde highlights to camouflage the red undertones.
Cindy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Leticia C.
August 27, 2017
roots
POSTED BY:
Leticia C.
August 27, 2017
i was hoping that the coverage on my roots would last a little longer. I dyed my hair on monday 8/21 and today sunday 8/28 its starting to show. feel a little bummed thought it would last one more week before it started to show. feel like i need to move up my date on getting my order shipped out. thoughts
Leticia - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Beronica A.
August 27, 2017
Color was too dark
POSTED BY:
Beronica A.
August 27, 2017
I'm dissatisfied with the hair color sent to me. It was too dark, I ordered dark brown and my hair is black. Dreading having to take this color out.
Beronica - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Elisa B.
August 26, 2017
Perfect color!!!
POSTED BY:
Elisa B.
August 26, 2017
I have been trying to get this color for 3yrs. Gone to many different Salons and played over 200$ at each appointment and never came out with what I wanted. UNTIL NOW!! 17.00$ and got exactly what I wanted!! Beyond happy with the color!! Only issue is wasn't enough dye for my hair but in all fairness my hair is ridiculously long (pass my butt) and thick. But still extremely happy!! Customer for life right here!!!
Edit.
My first dye was perfect.. unfortunately the second shipment was more of a red color. I decided to continue with the "autoship" hoping the next one would be better. But this recent shipment, the dye was even more red.. very disappointing as I had been so pleased with the first color.
Elisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
katie C.
August 26, 2017
So disappointed
POSTED BY:
katie C.
August 26, 2017
I was after a red copper, as per what I put in. The result is so dark and doesn't have a tinge of copper in it. It looks no different from the drugstore hair-dyes that are unflattering. Really disappointed.
Katie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Corey P.
August 25, 2017
Color change
POSTED BY:
Corey P.
August 25, 2017
I wanted the color to be more red but instead it was darker brown. I am okay with dark brown for now but if this will be the color, then I want to keep my original color, golden brown with mahogany,
Corey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amanda J.
August 25, 2017
Bad
POSTED BY:
Amanda J.
August 25, 2017
I was not happy with my color at all. I went from a medium brown to black. The hair color totally changed my color instead of keeping it the same
Not happy with results at all.
Amanda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tracy W.
August 25, 2017
Lovely colour
POSTED BY:
Tracy W.
August 25, 2017
Lovely colour I was over the moon with this dye at first. But alas it only lasted 2 weeks before my grey was showing again. And for £14 I could get 2 hair dyes in a supermarket. I don't mind the cost if only a dye would last more than 2 weeks !
Tracy - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jaimi F.
August 25, 2017
Sticky Dye
POSTED BY:
Jaimi F.
August 25, 2017
The color was great but I got a rash from the product. It is also extremely hard to get the dye out of your hair. I had to do 4 shampoos and there was still dye in my hair the next time I showered.
Jaimi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lisa C.
August 25, 2017
Color is still off.
POSTED BY:
Lisa C.
August 25, 2017
If I leave it on for 30 min to cover the gray, it ends up too dark. 10-15 min work's ok but then the few grays don't dye. I am a med brown with blondish highlights. I have long fine hair with natural waves.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kittye R.
August 25, 2017
Added Gold Tone
POSTED BY:
Kittye R.
August 25, 2017
They added Gold Tone to my custom mix. Which I never use because it really brings out the red in my hair.
I did use the red tone down cream, but it did not help much. I left a note for my next order not to add
the Gold Tone. If they do it again I will not be placing a new order again.
What is the point of ordering a custom mix, if they are going to add unwanted color to it.
Kittye - We’re sorry that your recent formulation turned out warmer than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Selina M.
August 24, 2017
Not for Me
POSTED BY:
Selina M.
August 24, 2017
I love the idea of Esalon, I just have very dark hair that doesn't absorb color easily. I wanted to try the pearl mahogany, but my hair is still dark brown with a hint of red. Product didn't work for me and my hair feels waxy.
Selina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Michette P.
August 24, 2017
It's ok
POSTED BY:
Michette P.
August 24, 2017
It does not cover my stubborn grey at my temples. The color is still too warm for me. I really need an ash it is very difficult to find. I have naturally ash blonde hair it has darkened as I age because I am never in the sun..., but it is still not warm at all. I wish I could get a good ash color☹️
Michette - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Erin B.
August 24, 2017
Not Happy
POSTED BY:
Erin B.
August 24, 2017
I used the same color that I've used the other times I've colored my hair. However, this time it came out VERY dark!! I've washed my hair several times trying to get it to lighten up, but it hasn't helped. So I doubt that I'll be ordering again any time soon.
Erin - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Elaine W.
August 24, 2017
Husband's disappointment!
POSTED BY:
Elaine W.
August 24, 2017
I wanted to have a light blondish brown color with a slight reddish tent. Instead I am now a carrot 🥕 top! My hair is medium auburn all over and he hates it. How can I get it more blonde?
Elaine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Lysa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jamie S.
August 23, 2017
completely wrong color
POSTED BY:
Jamie S.
August 23, 2017
I requested color to lighten my natural hair by one shade. I sent pictures and I picked the color closest to my natural hair and the color I wanted to change it to. The "professional" stylist decided my hair was actually darker than what I had chosen so she insisted I go with a different color to achieve the "one shade lighter" that I requested. Of course, it came out at least one shade darker than my natural color. When I asked for solutions, I was told I could buy only one shade lighter (my natural color again), but I couldn't buy highlights without buying another full kit. It seems to me that if they wanted to keep me as a customer they would have offered to ship the new color with highlights if that would fulfill my initial request. Instead, they are getting this bad review and the loss of what could've been a steady customer.
Jamie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Bri B.
August 23, 2017
Doesn't stick
POSTED BY:
Bri B.
August 23, 2017
Ive noticed over the two colorings I've done that the color washes out/fades after just a few weeks.
Bri - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kathleen W.
August 23, 2017
Color turned out with a very red tone.
POSTED BY:
Kathleen W.
August 23, 2017
The procedure was very easy to do. But the color was not what I wanted. A cool Beige dark blonde which turned out to be a red dark blond. I am really hoping they can fix this
Kathleen - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Margaret W.
August 23, 2017
Cancel any additional product
POSTED BY:
Margaret W.
August 23, 2017
I am not happy with your
Product. --- Stop any additional shipments !
I do not want this hair coloring
E Salon product shipped again.
Stop !!
Margaret - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
Kim - We’re sorry to hear that you were unhappy with the way the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Patricia W.
August 23, 2017
color was fine but
POSTED BY:
Patricia W.
August 23, 2017
the product followed by the shampoo/conditioning product left my hair with a coating of some sort - it feels terrible. I need to re-wash it to hopefully get it back to it's previous texture.
Patricia - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Toni P.
August 23, 2017
Does not control frizz
POSTED BY:
Toni P.
August 23, 2017
It simply does not control frizz nor does it keep the curl smooth or hold its shape.
Toni - We're sorry to hear that you were disappointed by your experience with our Feeling Smoothie Anti-Frizz Serum. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
QCubey
August 23, 2017
Not even close
POSTED BY:
QCubey
August 23, 2017
The color was much too light, and INCREDIBLY too brassy! Even the blonde neutralizing treatment couldn't help it!
QCubey - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather W.
August 23, 2017
It turned my hair into hay
POSTED BY:
Heather W.
August 23, 2017
It was horrible- fried my hair. Had to to try several processes to lift out of what was supposed to be light brown from witch black.
Heather - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Raquel E.
August 23, 2017
Not a happy customer
POSTED BY:
Raquel E.
August 23, 2017
I was not a tiny bit happy with the results. It did not cover any of my greys. The conditioner included left my hair greasy and unmanageable.
I want to cancel my account. I wouldn't recommend this product to my friends.
Raquel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
ASHLEY A.
August 23, 2017
Would not rinse out
POSTED BY:
ASHLEY A.
August 23, 2017
I was super excited to try this product but it was a terrible experience. The product was very gummy on my hair and would not rinse out! Even after washing my hair 3 times I still was getting product out when I combed through it. The only redeeming factor for me was the color was the shade I wanted.
Ashley - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Alisha T.
August 22, 2017
Unfortunately did not meet my standards
POSTED BY:
Alisha T.
August 22, 2017
I really wanted this color to work. It burned putting on my scalp and left my hair dull. The color faded immediately after the first wash. Not worth spending the extra cash.
Alisha - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Debbie S.
August 22, 2017
Problem with resistant Gray coverage
POSTED BY:
Debbie S.
August 22, 2017
It did not cover the resistant Gray but i saved a little of the extra hair color and went along the hair line a second time to cover the grey along the front hair line. But the first package when arrives the bottle leaked and they sent a replacement right away. Very easy to do business with but this product is not going to work for me.
Debbie - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jean B.
August 22, 2017
Didn't cover all the grey
POSTED BY:
Jean B.
August 22, 2017
I like the color and that the color doesn't fade but it definitely did cover all the grey. Now Im stuck for 5 weeks with grey showing.
Jean - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rochelle S.
August 22, 2017
Was black on black
POSTED BY:
Rochelle S.
August 22, 2017
Black and black are not custom colors. Unreal. I look stupid. Was supposed to be soft black and something to give me blue ish tone for ends. What happened. I have zero time with my brothers wedding to do anything about it. Also I never got my first box so how on earth could I change a look I never tried.
Rochelle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Helen S.
August 22, 2017
Not for me
POSTED BY:
Helen S.
August 22, 2017
I did not like this product and do not wish to buy any further products. DO NOT SEND ANY FURTHER ORDERS AND DO NOT TAKE ANY FURTHER MONIES FROM MY ACCOUNT AS AUTOMATIC PAYMENT
Helen - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Allison K.
August 22, 2017
orange
POSTED BY:
Allison K.
August 22, 2017
I ordered a dark blonde and it dyed my hair orange. it's great quality but my color is awful. I'm hesitant about ordering again simply because the color was so off compared to what I wanted. Also it isn't very "full coverage" my original color still shows through in some spots.
Allison - We apologize that your most recent order did not turn out as you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Andrea V.
August 22, 2017
Orangey not ash
POSTED BY:
Andrea V.
August 22, 2017
My hair turned out the opposite of ash and I look like an orangutan. Wanted medium brown and if anything I have light orange brown. Disgusting. Never treated hair before this.
Andrea - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Roseldie - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Shaunna H.
August 21, 2017
Disappointed
POSTED BY:
Shaunna H.
August 21, 2017
When i first got this it was awesome. Since the last 4 the color doesn't stay. Not happy. This very well maybe my last time. We will see
Shaunna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rhonda R.
August 21, 2017
Customer
POSTED BY:
Rhonda R.
August 21, 2017
The color was too light and brassy. Did not cover gray well.
Rhonda - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Madison P.
August 21, 2017
Extremely disappointed and upset by this product.
POSTED BY:
Madison P.
August 21, 2017
While I initially had great expectations for this product, I was extremely disappointed. I've been dying my hair on and off for about three years and I decide to try eSalon because I thought it would last longer than drugstore brands and be cheaper than the salon. I was SEVERELY disappointed for two reasons. First off, the hair dye is next to impossible to wash off. It took me one wash with the provided shampoo and four washes with my own shampoo and my hair was still left with waxy black gunk all over it, to the point where it wouldn't even dry. Secondly, the product caused my hair to fall out in clumps and thin like never before. It should be noted that I dyed my hair darker and have NEVER experienced hair thinning or loss from dyeing my hair or any other reason. Upon reading other reviews online after my experience, I found that many other women experienced hair thinning and loss. This product is falsely advertised and I am extremely saddened that my once thick hair is now damaged and thin at the age of 19. I'm completely appalled and urge others not to make the same mistake I did.
Madison - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Penny J.
August 21, 2017
Hair color change
POSTED BY:
Penny J.
August 21, 2017
I wanted my roots to hold color better, but the overall color is darker than my original color. I like the lighter color, but do not want to bleach my hair to lighten it.
Penny - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Brandy C.
August 20, 2017
Way too dark
POSTED BY:
Brandy C.
August 20, 2017
You sent a dark color that ruined my hair! I had it professionally stripped and lightened per your instructions, costing $200. All i wanted to do was cover grey and roots. This is way darker than it should have been and it leached into anything that was light! It now looks like shit and i am going to have to pay $200 AGAIN to get it fixed! I followed the instructions to a t but you did not adjust the color like i asked. I specifically said i had put a lot of blonde in my hair that i didnt want ruined. I even set 3 different pictures. This is not exceptable.
Brandy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jennifer M.
August 20, 2017
Don't want to continue my any future order.
POSTED BY:
Jennifer M.
August 20, 2017
Did not like it. Didn't come out the color I expected.
Jennifer - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Amy J.
August 20, 2017
Wrong color
POSTED BY:
Amy J.
August 20, 2017
The color is not soft black it is a chocolate brown color. It's not the color I ordered. Not happy with this color at all
Amy - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Suzane B.
August 20, 2017
doesn't do the trick
POSTED BY:
Suzane B.
August 20, 2017
Firstly, the customer service team did their best. When I wasn't happy with the first color formula, they sent out another. Alas, it's just not at all the color I was hoping to have... LAST MONTH. Secondly, the stuff feels awful rinsing out. It sticks to your hair and is just horrible to wash out. Yuk. Save yourself the time and frustration and go to the store or the salon.
Suzanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Maria B.
August 20, 2017
Did not work forme
POSTED BY:
Maria B.
August 20, 2017
I was so excited to give my hair the new color, the one that is formulated just for me and 100 % guarantee, well let me tell you that this is not true, my hair is way darker than it was before, waist of money and the color that I had done at the salon. I give this eSalon 1* the only star for packing.
Maria - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
