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Created a wax like film on my hair when washing out. Dried my hair alot especially on my ends. No shine at all after like I usually get from box dye. Honestly feel like it ruined my hair.
Hannah- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jill K.
November 14, 2017
Not quite right
POSTED BY:
Jill K.
November 14, 2017
The stuff seems ok. But not enough better than what I usually use to warrant spending the extra money. And I really don't want an auto-ship. The color was not quite right, but I am sure they would adjust it for next time. But it's too expensive. Did not quite cover the roots of my hair, even though you leave it on the roots for 15 minutes before adding to the ends. I applied specifically extra to the gray around the front of my face and it did not cover it, nor did it cover much of the rest of the gray.
Jill - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Ruth U.
November 13, 2017
Color
POSTED BY:
Ruth U.
November 13, 2017
I really liked the color but needs to be a little more golden brown !!!
Ruth - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. We left your comment in the notes of your account so your colorist can adjust your color for your next order.
POSTED BY:
Lynn J.
November 13, 2017
First time user
POSTED BY:
Lynn J.
November 13, 2017
Even colour but hair feels horrible waxy and sticky😟. Have washed it again only slightly better. Do sticky hair was breaking whilst brushing 😩
Lynn - We’re super sorry that your recent hair color left your hair feeling waxy & sticky and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
POSTED BY:
Katryn O.
November 13, 2017
It was ok
POSTED BY:
Katryn O.
November 13, 2017
I thought the color I picked would have more auburn tones and lighten my hair more. It wasn’t a huge change from my natural color other than coloring my grays, which it didn’t cover all. The color rinsed out over the next several washes even though I followed directions as stated. I was actually disappointed with the end result.
Katryn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Matilda K.
November 12, 2017
Bad Service
POSTED BY:
Matilda K.
November 12, 2017
How in the world can someone contact me!!! I've sent several messages about my hair color yet not one responds, I will just go on facebook and bad mouth the company until someone has the decency to contact me
Matilda - We apologize for any frustration this is causing. Our records indicate that we have replied back to all of your emails. Please check for replies to your original emails. Also please check to see if you have marked us as spam. Anytime you need to speak to someone immediately, please feel free to call us at (866) 550-2424. Again, we apologize for any inconvenience.
POSTED BY:
Rebecca R.
November 12, 2017
Gray coverage
POSTED BY:
Rebecca R.
November 12, 2017
Although I selected a dark color, it did not last long in covering my gray hairs. It quickly washed out and they were noticeable within about 1 -2 weeks.
Rebecca - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Alex J.
November 12, 2017
Disappointing
POSTED BY:
Alex J.
November 12, 2017
Amazing customer service and the packaging the dye comes in is great and included lots of additional things for your $$ (gloves, shampoo, etc.), and I didn't find the dye to be at all damaging or hard on my hair, but the shipping takes like a month and my hair didn't even take to the dye, it didn't do anything - I've been using Demi permanent for years to dye my dark blonde hair to dark brown and this is the first time it actually did not even dye my roots (I even left it in a few min longer than they suggested). I may try a darker colour but likely won't even bother with this brand again - disappointed, waste of time and money
Alex - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jane D.
November 11, 2017
Awful
POSTED BY:
Jane D.
November 11, 2017
Not only does the product suck and it ruined my hair. But when I advised the company, and stated I did not want any more of the product (obviously)....they still won't let me unsubscribe.....
Please think before you buy here!
Jane - We apologize for any confusion. We would like to confirm that your account was cancelled as soon as you contacted us and you never received were sent another color after your original order. We'd love the chance to fix what you didn't like, so we've added a free order credit to your account and are reaching out to you to help.
POSTED BY:
Sarah S.
November 10, 2017
Not the colour I wanted
POSTED BY:
Sarah S.
November 10, 2017
I wanted a golden and was sent brown. To top it off nothing was explained and I've just been sent more colour. So unknown to me is signed up to be send colour every 8weeks. Normally I'm very hot on this kind of stuff so it wasn't made obvious what was going on. Very bad customer service.
Sarah- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Rebecca P.
November 10, 2017
Good color horrible after effects
POSTED BY:
Rebecca P.
November 10, 2017
This had a great coverage and I did get the desired color but it stayed in my hair after 3 washes was really sticky and my hair has fallen out much more than it ever has before.
Rebecca- We’re sorry that your hair felt sticky and that your experienced more hair loss than normal after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Taylor R.
November 10, 2017
Terrible color, way too dark
POSTED BY:
Taylor R.
November 10, 2017
I've heard a lot of great things about esalon, so I decided to try it for myself. I loved the ordering process and how smoothly everything went, however I chose the color medium brown golden copper for my already medium brown hair, and my hair is now DARK brown and has nothing even close to a golden copper hue. It looks terrible. At this point, I don't even know what to do with my hair. I had high hopes for the company, but I'm extremely disappointed and upset at my results.
Taylor - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Rikke R.
November 10, 2017
Good color but dries out the hair
POSTED BY:
Rikke R.
November 10, 2017
Good communication with color specialist but the treatment really damages your hair. The after treatment is not good enough to make the hair soft and shiny.
Rikke - We're sorry to hear you experienced dryness from the color application. To avoid overprocessing your hair, we suggest not overlapping the roots formulation with your previously color hair. To get your hair back into tip top shape, we're sending you a complimentary Keepin' It Rich Moisture Mask. We'll send you an email with more information.
POSTED BY:
Janine W.
November 10, 2017
Color is nice
POSTED BY:
Janine W.
November 10, 2017
Really like my color results. I do feel this product is a bit drying on my hair. The products that come with it are softening, but my hair feels like straw when in rinsing out the color.
Janine - We're sorry you experienced dryness after coloring. We're sending you our Keepin' It Rich Moisture Mask for free with your next order to ensure your hair gets all the hydration it needs. Look for our follow-up email for more information.
POSTED BY:
Angela J.
November 10, 2017
Very dissatisfied
POSTED BY:
Angela J.
November 10, 2017
I Am Very unHappy with this Product I want to CANCEL ALL OF IT It Made My Hair Feel like I had Lard On It for Days and turned my grey red!!!!
Angela - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and cancelled your service. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Pamela R M.
November 8, 2017
Could be better
POSTED BY:
Pamela R M.
November 8, 2017
I believe i had asked for more purple to make it bolder but it ended up redder for a few days and then looked like it always did in the past
Pamela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jen A.
November 8, 2017
Hated it
POSTED BY:
Jen A.
November 8, 2017
I have been dying my hair with boxed die from walmart for years!! I thought i would give this a try and it may be a little better for my hair. I was wrong!! My hair felt like i couldnt get the die out, it was so gressy and unbrushable. I thought well maybe it was a bad box and ill try it again. I did it the night before a wedding i was going to, lets j say i couldnt brush my hair or stlye it for days later because it made my hair so greasy! I hated it!! Never again!!
Jen - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you regarding your experience in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Paisley
November 7, 2017
Color
POSTED BY:
Paisley
November 7, 2017
The color covers the gray nicely. I wish that the color was thicker and not so runny. That would make self application easier and less messy. There needs to be more conditioner included with purchase. I condition my hair twice, once with your product and once with mine. I also think that there should be something included to give hair more shine.
Paisley- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah B.
November 7, 2017
Absolutely Ridiculous
POSTED BY:
Sarah B.
November 7, 2017
I ordered my first trial of this company and was so excited to try it. My first try at dying my hair came out awful. This color was WAY darker than what I asked for and looked nothing like the preview on the website. I followed the directions exactly and this formula dyed all of my roots and only SPOTS on the rest of my hair! I contacted the company and asked to go much lighter for my next color which they say they can't do, they can only go a bit lighter. I said ok to that only to find out that they will only be shipping enough of the adjusted color to color only my roots! Its like they didn't even listen to the problem. So they adjusted my color but I guess they expect me to walk around with splotches of color on the rest of my head? What an ordeal. I cant even wear my hair down because it looks so bad. I really didn't want to write a bad review, I was hoping they would fix the problem the first time but it doesn't look like it. I've emailed the company YET AGAIN and am waiting for a response. I'll update my review after I hear back from them and let everyone know if they have fixed this problem. Overall I have to say I'm just really disappointed in this company. I really wanted it to work out.
*** UPDATE ***
I received a bottle to color my hair all one color. It was still way too dark but it did fade after a while and I will be trying a lighter color for my next coloring. Customer service was nice when they helped me I was just disapointed that I ended up having to have such dark hair. I'm just way to pale for hair that dark.
My color was not adjusted at all. I received the same exact color as I did 11 months ago. I had kept the insert to compare and they are identical. I wish I had checked before I used the color on my hair.
Kellie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lauren K.
November 7, 2017
Help!
POSTED BY:
Lauren K.
November 7, 2017
It’s still coming out red instead of blonde. It looks natural so I’m okay with it for now but what is the best thing to do to make it blonde and not red?
Lauren - We’re sorry that your color is still coming out red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
joanne M.
November 7, 2017
Not that great
POSTED BY:
joanne M.
November 7, 2017
I tried it after seeing the ad, the color I got was not right I figured I wasn't getting anymore so I thought, a few mths later i got another box I used it and cancelled the account ,then I get a notice there going to send it again I told them I didn't want it and had cancelled my account, I was just looking at ad's on my phone and eSalon. Was there so I checked to see if my account was still active and it said my next shipment is coming in January. How do I stop this? I will call my credit card to tell them not to pay any further charges from this company.
Joanne - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Holly J.
November 6, 2017
Lovely color to begin with.
POSTED BY:
Holly J.
November 6, 2017
I was pleased the first few months but feel I need to go to the salon to get my hair colored properly now.
Holly - We're sorry to hear that your most recent application hasn't been up to par. As your body or environment changes, this can affect the way color is absorbed. That's why we make our custom product for you, so that no matter how your hair changes your color can change along with it. We're adding a free order credit to your account and sending you an email with more information.
Linda - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Vivianne R.
November 6, 2017
Color fail
POSTED BY:
Vivianne R.
November 6, 2017
Hair color turns darker. Instead of color it’s became black
Vivianne- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
MISS BETHANY R.
November 5, 2017
Love the condition of my hair but colour leaves a lot to be desired
POSTED BY:
MISS BETHANY R.
November 5, 2017
My hair has never looked as glossy and healthy after dying it which is amazing but the dye hasn't covered my old hair colour aswell as I'd hoped. The colour is lovely and the instructions were so detailed and simple.
The only complaint is that the ginger can still be seen underneath the new colour.
Bethany - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Gina M.
November 4, 2017
Good idea but....
POSTED BY:
Gina M.
November 4, 2017
When I colored my hair I followed the directions to a T! However, my hair is now a weird brassy brownish orange color on the roots, and dark brown on the ends. It really doesn’t look great. Before my hair was one tone so there wasn’t much of a variety of color for the dye to latch onto into different ways. I gave it a few weeks to see if it would wash out and blend together and it hasn’t. Also, I ordered a medium brown and it was nothing like the picture on the model. Maybe you could use different models with a choice of skin tone so we can have a better idea of how the color would look on our skin tone? It sucks because I was so excited to find good color that I could do at home.
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Sandra - We apologize we weren't able to achieve the color you desired. At eSalon we sell natural looking hair color, and do not currently offer fashion shades such as vibrant purple. We see you've spoken with one of our representatives who helped you with your hair color dilemma.
POSTED BY:
Lea L.
November 3, 2017
Gray coverage
POSTED BY:
Lea L.
November 3, 2017
I have requested an adjustment on my color due to lack of adequate root coverage on a previous order. The colorist assured me an increase of the toner would take care of my problem. After using the adjusted color, unfavorable results occurred. Will not reorder this product.
Shelley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
laura L.
November 2, 2017
Over a month for color adjustment
POSTED BY:
laura L.
November 2, 2017
I have waited over a month for a color adjustment with no response. My order is getting ready to ship with the same color I wish to adjust. I will be canceling my account.
Laura - We're sorry to hear you have not been receiving our emails! After reviewing your profile, we see that your colorist did review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please remember to add [email protected] to your email's contact list to insure you receive your email communications from eSalon!
POSTED BY:
Mila V.
November 2, 2017
Not Hydrating Enough
POSTED BY:
Mila V.
November 2, 2017
This formula was too drying for my hair. The color was nice, the kit was complete and everything arrived in a timely manner with clear directions and instructions. Unfortunately, in my case, it left my hair extremely dry, brittle and damaged/ prone to breakage. I inquired about more hydration but I didn't receive a response about it. I know that the formula for curly hair has more hydrating ingredients and that's what I needed after trying my first color, but I no response on that.
Mila - We're sorry to hear that your hair feels dry! We see you've spoken with one of our licensed colorists, who was able to help give you advice regarding this going forward. We're glad we were able to help!
POSTED BY:
Jessica S.
November 2, 2017
Thanks for nothing
POSTED BY:
Jessica S.
November 2, 2017
I canceled an order but apparently it's being shipped anyways. Awful customer service.
Jessica - We apologize for any confusion. In reviewing your account, we can confirm a request to cancel your service was submitted yesterday, November 2nd. Per your request, we cancelled and refunded your current order and cancelled your hair color Plan. We hope you consider using our service again in the future.
POSTED BY:
Kayley S.
November 2, 2017
Color did not match requested color
POSTED BY:
Kayley S.
November 2, 2017
I received my hair die and was super excited as in the past I have been happy with the outcome. My hair turned out very golden/red toned and it was supposed to be ash. I followed directions to a T and it covered fine, but the color was not ash as it was supposed to be, and nothing like the picture I chose from when ordering.
Kayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane H.
November 2, 2017
My hair turned out red
POSTED BY:
Diane H.
November 2, 2017
I used the “custom” color that was made and my hair turned red. My husband said “at least it’s not fire engine red” it was terrible
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Cassandra O.
November 2, 2017
Disappointed
POSTED BY:
Cassandra O.
November 2, 2017
My “custom” color was darkest brown intense pearl and it’s nothing close to that. My hair actually looks black with no sign of violet. I really wanted to love the color, but sadly that’s not the case.
Cassandra - We’re sorry that your hair color turn ed out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Cara H.
November 1, 2017
Doesn't last!
POSTED BY:
Cara H.
November 1, 2017
I love the initial color but it just doesn't last at all. Only three weeks (if that!) since I colored and am already seeing greys.
Cara - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
liz B.
November 1, 2017
way too dark . the website makes it very difficult to change hair color
POSTED BY:
liz B.
November 1, 2017
I was sent the wrong color and the website makes it too hard to try to change it.
Liz- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Deanna L.
November 1, 2017
NO shine
POSTED BY:
Deanna L.
November 1, 2017
My hair is literally a flat black after mixing my dark brown with the highlight kit. The first time I ordered, I loved the dark brown I ordered, so I changed nothing. This time, I'm embarrassed.
Deanna - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kyle L.
October 31, 2017
Harsh & Brittle
POSTED BY:
Kyle L.
October 31, 2017
I was very distressed that the demi-permanent color was extremely harsh and made my hair brittle. Regrettably, eSalon does no mix semi-permanent color.
Kyle- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
Yvette R.
October 31, 2017
TERRIBLE COLOR
POSTED BY:
Yvette R.
October 31, 2017
I loved my color but the past few shipments have had an aweful almost strawberry color. I asked for a darker color and I still received this terrible color. I'm so disappointed especially after telling my friends how wonderful your product was.
Yvette - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
NANCY B.
October 30, 2017
Didn't last
POSTED BY:
NANCY B.
October 30, 2017
Didn't last any longer than the grocery store hair colors.
Nancy- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Natalie M.
October 30, 2017
Convenience is great but not the coverage
POSTED BY:
Natalie M.
October 30, 2017
I really like the idea of this program & with their easy guarantee, you can't lose. Unfortunately, even after they reformulated, their product still doesn't cover my grays. It's a bummer because the concept is fantastic.
Natalie-We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Aliki R.
October 30, 2017
not the same
POSTED BY:
Aliki R.
October 30, 2017
I think the effect came out very different the last time i used this.
Aliki- Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair-care needs and how we can best assist you, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
POSTED BY:
Tracy M.
October 30, 2017
Bye, Bye
POSTED BY:
Tracy M.
October 30, 2017
That's what I said to my hair after using this product. My hair is still falling out. :(
Tracy- Thank you for sharing your review. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction.We recommend always doing the appropriate steps by performing a Skin Allergy Test and subsequently applying your hair color. We suggest visiting your dermatologist or allergist again to discuss any potential reactions to the color if it keeps getting worse. You may also consider consulting your doctor about possible alternate causes of hair loss. We have also gone ahead and reached out to you regarding this matter.
POSTED BY:
Frances D.
October 30, 2017
You have NO clue
POSTED BY:
Frances D.
October 30, 2017
I told you my color was too dark so my next order was less gray coverage but still BLACK. You don't know black from brown. I doubt all of your fantastic reviews are REAL. I told you not so dark and warm. You screwed it up again!
Frances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Claudia C.
October 30, 2017
So so
POSTED BY:
Claudia C.
October 30, 2017
The color is nice but not enough gray coverage. What I liked the most was the packaging.
Claudia - We're sorry to hear your first application didn't provide enough gray coverage. We see you've already spoken to one of our licensed colorists, who worked with you to reformulate your custom blend to grab onto those grays! We look forward to hearing how you love the new color!
POSTED BY:
Maria F.
October 29, 2017
STOP USE OF HAIR COLORING
POSTED BY:
Maria F.
October 29, 2017
Since start of using this product, something that's never happened before. My hair is brittle, gray cover is no better than previously used hair products. I will no longer use this product.
Maria- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Maria- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Autumn K.
October 29, 2017
Color was not for me
POSTED BY:
Autumn K.
October 29, 2017
The color doesn’t go well with my skin tone and just doesn’t look right on me
Autumn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jennifer G.
October 29, 2017
Pink hair
POSTED BY:
Jennifer G.
October 29, 2017
The color turned the lighter shades of my hair pink
Jennifer- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rebecca D.
October 29, 2017
Little change
POSTED BY:
Rebecca D.
October 29, 2017
I felt like there was little change in color. It only made significant change where my hair had natural highlights.
Rebecca- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Kathy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Gonca E.
October 28, 2017
I am dissapointed
POSTED BY:
Gonca E.
October 28, 2017
Normally i am really happy with my custom made Color. But the last 2 Colors which i used, was different from the first Colors. The result was not how i normaly expected. The roots are more light red then Brown. I am not sure if you Changed something on the mix. Sorry, but i am relly dissapointed and think to stop the naxt order.
Please can you give me a Feedback about this?
Tank you!
Gonca - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Trina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
STACY L.
October 28, 2017
Too Brassy
POSTED BY:
STACY L.
October 28, 2017
I decided to go back to the salon! Product was too brassy and had no toner to change the color! I need the professionals!
Stacy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Machelle W.
October 27, 2017
Doesn’t last long
POSTED BY:
Machelle W.
October 27, 2017
Still not the exact color I wanted. Was looking for ash and received a dark blonde which has more copper - not giving less because they tried after 3 times. Salons do the same sometime. The color did not last very long - started fading after a little over a week and I don’t wash my hair daily.
Machelle - We’re sorry that your hair color turned out different than expected and faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Theresa I.
October 27, 2017
WARNING... This is an auto charge auto ship company...
POSTED BY:
Theresa I.
October 27, 2017
Just thought I would warn everyone out there looking at this company. I made one order with this company and was extremely dissatisfied with their poor gray coverage since my gray was showing after the first wash. And YES I followed directions exactly and even kept the color on a little longer than ordered and it still didn't hold.
Now, I get an email that my order has shipped? Really! What order? I haven't even been back to the website since my first purchase. And nowhere was it indicated that orders are auto shipped.
This is a scam website, product sucks and they charged my credit card without my authorization.
easy to use...but hair felt very plastic when trying to rinse out color...very hard to dry the first time after coloring...felt much better after I washed 2 days later but color started rinsing away from root after only 3 washes. Stained my upper legs blue...I contacted eSalon w/reguards to this and no response. I will not be using again.
Dawn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Susan H.
October 26, 2017
Just Ok
POSTED BY:
Susan H.
October 26, 2017
I was not really impressed by this product. I can easily get the same color literally anywhere!
Susan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Danielle
October 26, 2017
Turned my hair BLACK, will not order again.
POSTED BY:
Danielle
October 26, 2017
I ordered the darkest brown and followed the instructions to a T, but it turned my hair BLACK. No pigment variation, just dull and flat black. No brown whatsoever. Trying to color correct black pigment damages the sh*t out of your hair B/c it has to be stripped. Now I have to go and get it fixed since I look like Wednesday Addams. I am beyond upset. Cancelling and will NOT be re-ordering or recommend. Refund is definetly requested.
Danielle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mygdalia F.
October 25, 2017
Colorist, "it's NOT our fault you didn't follow directions..."
POSTED BY:
Mygdalia F.
October 25, 2017
My hair is dark brown...not reddish as I requested. Then I am insulted by being told I did not follow instructions, so my hair color is MY fault...granted IT WAS perfect last time. I am VERY disappointed in how I HATE my new color and being INSULTED that i'm stupid and can't follow instructions. I do have 2 BA's and know what I am doing. I have to go out in PUBLIC...social media!
Samantha- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
sheryl N.
October 25, 2017
as i stated earlier i like coverage this time, but it is still to dark,
POSTED BY:
sheryl N.
October 25, 2017
it does not look like the original color that I picked out at the start
Sheryl - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Julie M.
October 24, 2017
Custom hair colour
POSTED BY:
Julie M.
October 24, 2017
Very unhappy with the product and will not use again
Julie-We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jaime K.
October 24, 2017
Hair falling out
POSTED BY:
Jaime K.
October 24, 2017
My hair has started falling out since I’ve started using this product. Unfortunately the chemicals in this product are to harsh for my hair.
Jaime- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Robin F.
October 24, 2017
Not good
POSTED BY:
Robin F.
October 24, 2017
I got a darker color and it still did not cover the gold highlights in the front of my hair. It does make my hair healthier and shines but not the color I want.
Robin- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Angie C.
October 24, 2017
Color I ordered
POSTED BY:
Angie C.
October 24, 2017
The dye I ordered didn't work on my grays , didn't cover them.I need something better, if u cant offer that for me, I'm just going to cancel my order..
Angie-We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Samar E.
October 23, 2017
Bad product
POSTED BY:
Samar E.
October 23, 2017
It riuned my hair. My hair has been falling since i used it 3 monthes ago and i m suffering fixing it
Samar- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Hair loss can be due to a number of factors, do we recommend consulting with a physician prior to coloring your hair again. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Linda G.
October 23, 2017
Didn't cover grey
POSTED BY:
Linda G.
October 23, 2017
Followed direction and still had grey hair along the hairlines and around face.
Linda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Ethel - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Darrelle F.
October 23, 2017
Good color, but damaging
POSTED BY:
Darrelle F.
October 23, 2017
Loved the color and tone, unfortunately I ended up with a lot of breakage.
Darelle- Thank you for sharing your feedback. We apologize that you experienced hair breakage. Hair color should not cause breakage and we recommend treating yuor hair with a deep conditioner mask before and after coloring to help repair and keep your hair healthy.
POSTED BY:
Colleen M.
October 23, 2017
Not Working Out
POSTED BY:
Colleen M.
October 23, 2017
color did not last and was to light to cover grays...
Colleen - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
Sheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tiffany G.
October 22, 2017
Doesn't work for covering gray hair
POSTED BY:
Tiffany G.
October 22, 2017
It doesn't cover my grays which is very disappointing and a waste of money.
Tiffany - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, received a complimentary hair color credit. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Pamela W.
October 22, 2017
Color fading at 1 month
POSTED BY:
Pamela W.
October 22, 2017
I really liked the color but just 1 month out and it's fading already. For the cost, I thought it would last longer.
Pamela - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Robyn S.
October 21, 2017
Disappointed
POSTED BY:
Robyn S.
October 21, 2017
Put color in as instructed first wash I could actually see color running out and one week later the color looked like I never did it. So disappointed... guess I had my hopes up too high.
Robyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tara S.
October 21, 2017
Horrible results
POSTED BY:
Tara S.
October 21, 2017
Dyed my sink the shower, everything it touched even though I cleaned up fast. Turned my brown hair completely black. Really unhappy with the results. Way way too dark.
Tara- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
claudia F.
October 21, 2017
my history wasn't considered
POSTED BY:
claudia F.
October 21, 2017
With this color I changed from dark blonde with reds to light brown. Unfortunately this time I only got one bottle of color, which was barely enough to cover all my hair. As it was a bigger change a few minutes for the ends is just not enough to have one color all-over. I am not happy with this general instruction for every color. I expect more specific instructions and the consideration of the history - as known to esalon. Otherwise I can just get any color box.
Claudia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Ana C.
October 20, 2017
Disaster for ME!
POSTED BY:
Ana C.
October 20, 2017
I'm sure it's not the product, it's me. But I have to break up with you. The color was fine, but I am not meant to color my own hair. Totally ruined my bathroom.
Ana- Thank you for your feedback. We apologize for the disappointing experience you had with your application process. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Norma Jean R.
October 20, 2017
One star because there wasn't an option for NO stars
POSTED BY:
Norma Jean R.
October 20, 2017
I hate the black color that my hair color is now. The first 4 photos are what I had before your product was applied to my hair and I wanted to maintain and keep that color......Now I'm stuck with black hair! I hate this color and want to change it quick.!
Norma- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
eaton L.
October 20, 2017
Gave wrong color for roots
POSTED BY:
eaton L.
October 20, 2017
Just did my roots. Now my grey roots are blonde. Not good since my hair is medium brown. Dont think I Will
be ordering again. Major screw up. Going to CVS and get another color to fix it.
Eaton- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dawnn K.
October 20, 2017
Tried to order color several times.
POSTED BY:
Dawnn K.
October 20, 2017
I've tried to order color several times but your website only wants payment. It's not interested in what color I need or want. I've tried several times but it only wants payment and I have NO IDEA what color i'm ordering..Very confusing on how to order. I've also called the 1-866-550-2424 number during the hours stated they were to be open and a recording says they are "temporarily closed".
Dawnn- We apologize for the disappointing experience. We're always looking to improve our service, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Colby M.
October 20, 2017
Doesn't work
POSTED BY:
Colby M.
October 20, 2017
I purchased hair color and was so excited to try it out. I was incredibly disappointed to use it and find my hair to be exactly the same. I thought maybe I didn't leave it in long enough, so I used the free second bottle to try again the next day, carefully following all the instructions. Guess what: MY HAIR LOOKS EXACTLY THE SAME. My advice is to skip the ripoff and hassle of doing it yourself and pay the salon price to get the color right.
Colby- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
JudyKay R.
October 19, 2017
Color
POSTED BY:
JudyKay R.
October 19, 2017
I enjoy the change in my hair body, the ease of using esalon. The color change I requested resulted in too much red. My true color shoud be medium ash blonde, presently it is strawberry blonde. I am not able to tone it down with Tinted LOVE BLONDE NEUTRALIZER. Please correct.
JudyKay- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tricia N.
October 19, 2017
Too dark
POSTED BY:
Tricia N.
October 19, 2017
I was hoping that after talking through the first custom color the next order would be a little lighter. I really liked the shade of the second bottle in the first order. My hope was to get closer to that second color, which was more golden, in this order.
Tricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Marlee P.
October 19, 2017
Color to brassy
POSTED BY:
Marlee P.
October 19, 2017
I was so looking forward to getting a nice, rich, all over color using the esalon formulated hair color. But this was not the case. I followed directions and instead of a dark blonde cool beige, I ended up with more of a strawberry blonde color. Unhappy and not for me.
Marlee- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Melissa W.
October 19, 2017
Meh
POSTED BY:
Melissa W.
October 19, 2017
The instructions were very clear and the application went fine, but the color is nothing like I wanted or like the picture looked. The color I got was supposed to be a violet/ash brown color, but it turned out just plain golden brown like my hair always looks. And also my greys were not completely covered, they are a little less noticeable, but they are still there.
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and reach out to you regarding your next order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Imogen T.
October 18, 2017
Colour not at all what I was expecting
POSTED BY:
Imogen T.
October 18, 2017
Firstly, the box arrived and I was very impressed with the presentation and what was included. The process was strange, when washing it out, I was worried as my hair felt almost like rubber but this soon washed out with the shampoo and conditioner. After drying, my hair has been left feeling so soft, however, the colour i was expecting was a dark, mahogany, full of rich red tones, however the colour I have can only be compared to an Icy brown with virtually no red tones. This is so disappointing as I could have gotten better results from a shop bought dye.
Imogen- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ruth B.
October 18, 2017
Stained bathtub
POSTED BY:
Ruth B.
October 18, 2017
This formula isn’t any different than anything else except it permanently stained my rented apartment bathtub/shower. Do not send me anymore.
Ruth- We’re sorry to hear about your stained bathtub/shower. Diluted bleach is an effective remedy for removing stains from hair color in the bathtub/shower. It is important to ventilate the room before using bleach on any stains in your bathroom. Dilute the bleach with water and dab the solution with a sponge or cloth to remove stains from surfaces. Bleach wipes are also a fantastic alternative. Again, we apologize that you were dissatisfied with your experience. Since you indicated that you no longer want to receive future orders, we have cancelled your service. We hope you find this information helpful.
POSTED BY:
karen F.
October 18, 2017
Love the color, but....
POSTED BY:
karen F.
October 18, 2017
This is the second time I have tried this product. love the color, how long it lasts and how it covers my greys. However, I can’t get the product to rinse out of my hair even after several shampoos. It feels like a rubber texture on my hands and there is a leftover film on my hair. This did the first time I used the formula but the second time seems to be worse!
Karen- We’re sorry that you were unsatisfied with our customized hair color and that it left your hair feeling filmy. We're always looking to improve our service and products, and truly value everything our clients say. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Sheryl S.
October 18, 2017
Color not consistent
POSTED BY:
Sheryl S.
October 18, 2017
Color is not consistent. My first was perfect a perfect match to my ash blonde. The second and third were a light auburn. Not impresses.
Sheryl- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kay M.
October 18, 2017
Too Dark
POSTED BY:
Kay M.
October 18, 2017
I like your product it covers very well we just don't have the color right yet. Still too dark, a little too much mahogany. I am 70 years old and my roots are now white, so they show immediately, and it seems too dark for my age. Needs to be a little more auburn but not mahogany. Will keep trying, thanks. In between coloring I use Lucky Cooper Roux rinse to cover my roots because I loose too much hair if I color sooner.
Kay - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tammy R.
October 18, 2017
Returned Item
POSTED BY:
Tammy R.
October 18, 2017
Stopped plan and returned item. Have yet to see credit on my card.
Tammy- We are sorry that you haven't seen a credit applied to your card. We have received your request and processed your eSalon refund. Please check your inbox for more details about the refund.
POSTED BY:
Nidia M.
October 18, 2017
Too light
POSTED BY:
Nidia M.
October 18, 2017
I received the soft blue black color and unfortunately it was lighter than I expected. My hair looks like a dark brown tone rather than soft blue black. The shampoo and conditioner were not to my liking either as they had very little lather and my hair did not feel clean. I had to use different shampoo to achieve a cleaner feel.
Nidia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Samantha C.
October 18, 2017
Undecided
POSTED BY:
Samantha C.
October 18, 2017
The color is very nice but there wasnt enough color. My hair is shoulder length and thick which i mentioned. I usually by 2 boxes . i do have grey in the front not alot but it didnt cover it very well. I was happy though that i didnt get the hot roots. I would try it again. I just hope they have bigger bottles for thicker hair
Samantha- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with color that will deliver the gray coverage you’re looking for. Also, we will include a complimentary Color Enhancing Gloss in your next order. We will be sending you more information in an email shortly.
POSTED BY:
brenda G.
October 18, 2017
Color is way too dark.
POSTED BY:
brenda G.
October 18, 2017
Followed the instructions in the box and first the colors were off. My roots are pretty red and the ends where I applied the second bottle they told me tobuse for my ends turned really dark almost black. My hair did feel nice after but the colors are so wrong I am going to have to dye it again it looks bad.
Brenda- We are sorry that your hair color turned out darker and uneven. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Alyssa C.
October 18, 2017
not the color I was expecting/shipping
POSTED BY:
Alyssa C.
October 18, 2017
When I dyed my hair I was expecting a color close to what I ordered. I understand it usually comes out a little darker then I wanted. Well, mine turned out almost black and my tips have a blue hue to it which was not at all what I expected. Then my mom and I ordered ours on the same day and I received mine right away. It has been over a week and my mom still has not received hers.
Alyssa- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Nautochia W.
October 17, 2017
So-so
POSTED BY:
Nautochia W.
October 17, 2017
The color looks great with my hair but after washing, a lot of color is lost. After the second wash, I can see more of my original color. The other batches lasted longer.
Nautochia- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
jessi M.
October 17, 2017
Not great
POSTED BY:
jessi M.
October 17, 2017
This was my first experience with esalon.com's products and it could have been better, coverage was worse than expected, color looks artificial, and it left my hair a little dry. Product did arrive early and was packaged nicely, I am willing to try one more time and adjust my formula, but if the next one is like this- I'm done.
Jessi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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