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Amanda - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. We hope to continue helping you find hair perfection!
POSTED BY:
Kathryn B.
April 6, 2018
Damaging to hair
POSTED BY:
Kathryn B.
April 6, 2018
This color seemed very harsh and damaged my hair despite following the directions to a T.
Also, the color was brassier than expected.
Kathryn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kacey S.
April 6, 2018
Store bought is better
POSTED BY:
Kacey S.
April 6, 2018
The color is good itself. However I do not like the thick residue that it leaves behind. I have to spend so much time scrubbing the dye off my scalp with esalon more than any other dye I have used. Not a product I will continue using
Kacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lindsay W.
April 6, 2018
I have had some serious problems with eSalon hair color.
POSTED BY:
Lindsay W.
April 6, 2018
Both times that I tried eSalon hair dye (once in salon and once at home), the dye faded really quickly - within a week or two - and my hair became less manageable each time. I even bought and used only eSalon shampoo and conditioner for months, but I could barely run a brush through my hair at the roots after I showered. When I dyed my hair at home, I followed the instructions to a T, but manageability got worse after that application. I have since purchased other shampoo / conditioner products to try and remove the dye and help my hair become more manageable again... it is a slow process, and I've never had this much trouble with my hair in my life. I was greatly disappointed - I really hoped that eSalon would be the magical 'salon quality' product I was looking for, since I just don't have the time to sit for hours in a salon. The concept is fantastic... the product not so much.
Lindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
.
April 5, 2018
Bad product
POSTED BY:
.
April 5, 2018
I will never use your product, I would never use a product that would stain any part of me that wasn't my hair.
Deborah - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer G.
April 5, 2018
Bad service
POSTED BY:
Jennifer G.
April 5, 2018
After not getting the first color completely right, esalon credited me on my account to get another one since the first one didn't turn out. It was horrible, I had to immediately redye it again. After emailing someone about the 2nd one, I was ignored about my needs and wants in the email exchange and was told I was basically getting sent a root only application anyways, besides the fact. So it was altogether a waste of my money, and if they mess your hair color up the first time, they won't just give you another one. Its not 100% color happiness guaranteed. I won't ever purchase from here again because of bad customer service the 2nd time around.
Jennifer - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kassity T.
April 5, 2018
Green Tint
POSTED BY:
Kassity T.
April 5, 2018
Hair ended up with a green tint on the ends and orange at the roots. I followed instructions to the letter. Ended up going to the salon for color correction. I did like the stain guard and color remover wipe.
Kassity - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. We have reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Gloria C.
April 5, 2018
not the desired color
POSTED BY:
Gloria C.
April 5, 2018
my color turned from nice burgundy red to cocoa color, it doe not look bad but not what i was looking for
Gloria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Georgette C.
April 5, 2018
Discontinue
POSTED BY:
Georgette C.
April 5, 2018
I am not satisfy with color and would like to discontinue. Please do not send any more products.
Georgette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy M.
April 5, 2018
I want to love it
POSTED BY:
Amy M.
April 5, 2018
I love the idea of esalon. Customized hair color that is delivered to you. Here is what I found "good" about this product. Everything you need for home coloring is provided. The color was rich and actually did not fade. My problems: While the color was rich and very shiny , it was not the color I wanted. I wanted light ash brown. It was far too red for me. I tried 3 adjustments to the color and it actually ended worse than the original color. To be fair I did not speak with a representative but conveyed my dissatifaction via email. I may have continued to try to tweak the color if I had not developed such a bad scalp reaction to the hair color . It started with dryness of both the hair and scalp and ended with scalp breakouts, eczema type flaking and scaling, and hair loss. Perhaps I will try again in the future if they change their formulation. It is a great idea and a seemingly well run company.
Amy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Kelly C.
April 4, 2018
No different then drugstore haircolor
POSTED BY:
Kelly C.
April 4, 2018
No different then drugstore haircolor. In fact I liked the drugstore hair color better. Your color did not cover my grays and it stated so fast into warm Tom’s when I like cool towns. Thanks but no thanks
Kelly - We apologize that you were disappointed by the warmth in your color and gray coverage. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Lynn K.
April 4, 2018
Changed my color
POSTED BY:
Lynn K.
April 4, 2018
My first recommended color was too dark. I really didn’t care for it, and colored over it within a week with A L’Oréal Superior grey coverage med blonde color. I thought I’d try a lighter color, so I just tried it. The color is much better. I followed the directions exactly, but it doesn’t cover my gray as thoroughly as the L’Oréal product does. Now what?
Lynn - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Jami S.
April 4, 2018
Recent hair review
POSTED BY:
Jami S.
April 4, 2018
I am not completely satisfied. The color isn't light enough. It doesn't seem to have changed the color.
Jami - We apologize that your color wasn't light enough Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process.
POSTED BY:
Beth L.
April 3, 2018
Too dark, not enough red.
POSTED BY:
Beth L.
April 3, 2018
This is the same problem I have with going to salons for coloring. I can say exactly what color I use and what works, but I'm second-guessed on my color. It then comes out far too dark with not enough red. It's either mixed wrong or the wrong developer is used and I'm stuck with a darker color for several weeks until I can do it again. I don't really feel like punting this back and forth for who knows how long so I'll just go back to my normal product.
Beth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Trudi C.
April 3, 2018
Color was pretty, but...
POSTED BY:
Trudi C.
April 3, 2018
Didn't cover grey and there was some sort of chemical reaction going on that made my hair gummy or sticky, have no idea. It took a week to get it out every time.
Trudi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brandye H.
April 3, 2018
Bad color
POSTED BY:
Brandye H.
April 3, 2018
I wanted a light brown instead I got a almost chestnut color.
Brandye - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica R.
April 2, 2018
Not good enough
POSTED BY:
Jessica R.
April 2, 2018
I’ve had some problems with my colour and the lovely staff at esalon have tried to resolve them but it’s not been good enough. I wasn’t going to write a negative review but they keep emailing me asking me to review, so I will. The first colour was great but it burned a bit on my scalp. After I said I wanted to lighten up my colour they said they couldn’t help me but could provide me with a lighter colour for my roots to blend out the darker colour. I was skeptical as to whether this would work as my roots are only a bit lighter than my colour anyway but they offered to send a root retouch for free so I agreed. It didn’t make a lot of difference to my colour and the burning sensation was worse so I got in touch to let them know. They switched my colour to demi-permanent and I paid £20 with delivery for the next root kit. This is very expensive for what you get but I felt beholden to them as I had gotten the free one last time. The demi-permanent colour had no effect, my natural roots didn’t soak up the colour at all. The instructions were confusing too as it said not to put any of the colour on my ends or they would go darker, but also to put the remaining colour on my ends near the end of the processing time! After the failed colour, I bought a box of nice and easy for less than a fiver and it did the job nicely with no side effects.
I’d say if you want the same colour every time this might be a good service for you, but be careful if you are sensitive (I’ve never experienced a reaction to hair dye before!)
Jessica - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicoletta D.
April 2, 2018
Not what I expected
POSTED BY:
Nicoletta D.
April 2, 2018
After reading so many great reviews, I decided to buy this product. First of all it is not easy to put the colour on your hair, then the smell of ammonia is quite strong, usually it isn't because my hair are dark and I use a dark colour. The colour itself seems right, slightly darker than what I wanted but fine.
The biggest problem was to get it off my head. A nightmare!
I used so much shampoo but still I could feel the product on my scalps.
After drying my hair, I could still notice something gummy in my fingernail. Sorry but not happy.
Nicoletta - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Danielle F.
April 2, 2018
Great color but didn't cover all the gray
POSTED BY:
Danielle F.
April 2, 2018
I was disappointed that my store bought color did a much better job covering my gray than this product that I paid more than twice the price of.
Danielle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Heather W.
April 2, 2018
You might end up with an expensive color correction at Salon
POSTED BY:
Heather W.
April 2, 2018
I asked for Dark Blond. Color faded to frizzy orange in 6 weeks, using Matrix color safe shampoo system. Tried again, similar results. Third time, I asked them to neutralize the red. Color was Neutral Dark Blonde for a week, but faded to reddish dark blond. Going more and more reddish. Apparently the most expensive color to color correct for at the salon. Can't tweet the color enough for me. Some clients stuck with the color correction process for 6+ times!
Heather - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
EHEH - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Zuliana N.
March 31, 2018
not happy
POSTED BY:
Zuliana N.
March 31, 2018
did not like the result or the strong smell will not use again
Zuliana - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Tanya B.
March 31, 2018
Poor coverage
POSTED BY:
Tanya B.
March 31, 2018
I have seen eSalon on numerous social media profiles and they always seem to have positive feedback, so I thought that I would give them a try. I was extremely disappointed with the results. I followed every step of their ordering process, even sending them "before" picture of my hair so that they could help me with my color selection.
I received my kit in the mail in a timely manner and was excited to see my results. The instructions were clearly explained, although the process was much messier than other hair dyes I have used in the past. I applied the color and timed every step as directed. Once completed, I was disappointed to discover that their color did not cover my greys! Upon my very next hair washing (with color-safe shampoo, I might add) the remaining color washed out. I will not be keeping my subscription with eSalon, nor would I recommend them to friends and family. It was a waste of time and money!
Tanya - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Hope R.
March 31, 2018
Not any better than drugstore haircolor
POSTED BY:
Hope R.
March 31, 2018
Didn't cover grays any better than Loreal. Hair color looked same as when I purchase drugstore hair color
Hope - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Kelly N.
March 31, 2018
Disappointed
POSTED BY:
Kelly N.
March 31, 2018
Pretty color, not worth it. Dyed it a month ago and to this day, I see color washing out every time I shampoo - even with expensive, sulfate-free, color protecting products. Not worth the price of the product to me. Will not be using again.
Kelly - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Carol D.
March 31, 2018
Very Disappointed
POSTED BY:
Carol D.
March 31, 2018
I was extremely disappointed with the coverage of the hair colour, it did not cover the grey hair at all and I followed the instructions. I will definitely be cancelling my subscription.
Carol - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
elizabeth R.
March 31, 2018
please cx future orders
POSTED BY:
elizabeth R.
March 31, 2018
please cx future order this don't work for me, thank U
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth B.
March 31, 2018
Awful and impossible to wash out
POSTED BY:
Elizabeth B.
March 31, 2018
The process of dying the hair was OK but trying to wash it out was pretty much impossible, it left my hair tangled and made it feel like I had oatmeal mixed with glue in my hair for weeks, it looked horribly oily and unwashed no matter what shampoo I tried or how much I shampooed it. Anyone who touched my hair commented on how weird it felt for about two weeks after I used this product. I may have just got a bad one but my usual store bought box worked better, makes my hair feel better and leaves a better result.
Elizabeth - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
sue F.
March 31, 2018
What Happened?
POSTED BY:
sue F.
March 31, 2018
I’ve used salon before with good results. This order was disastrous. I’ve lost a lot of hair, and the rest simply is odd! Normally color helps add body. It’s so thin! I will be canceling future shipments.
Sue - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sherry Z.
March 30, 2018
Never again
POSTED BY:
Sherry Z.
March 30, 2018
I am delayed in writing this review because I was just getting on line to cancel my association with your company before you send me any more hair coloring. I have been getting my coloring from you for over two years and have even used you to put high lights in. However, the last batch of coloring you sent me nearly ruined my hair. I could not rinse the coloring out. I follow instructions to the letter. However, when the water hit my colored hair my hair bunched up into greasy dread locks. I rinsed until the water ran cold and the shampoo did not lather up and did not break up the clumps of dread locks. I finally just shampooed my hair 3 times with bed head until I got the color out. Then I gave it 3 days rest and put swimmer shampoo in my hair and set in a steam room then washed my hair and conditioned and conditioned. I have not died my hair again since February but it is still very dry and it is a good thing I have a lot of it because I am still loosing a lot of hair with every shampoo. It is past time to get my hair done again and I will have to go to a professional to have that done because now my hair has a different texture to it. Frankly I am very scared.
Sherry - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Myka J.
March 30, 2018
Didn't cover gray for long
POSTED BY:
Myka J.
March 30, 2018
Followed the directions for covering gray. Gray was showing within 2 weeks.
Myka - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Emily
March 30, 2018
No change
POSTED BY:
Emily
March 30, 2018
My hair shade is medium brown and the shade I ordered was a medium ash brown. I knew my color wouldn’t drastically change, but my hair is the exact same color as before. I did a strand test and my color never changed. The product did make the one strand I dyed shiny and soft, which is nice, but I will not be dying the rest of my hair.
Emily - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Hannah T.
March 30, 2018
Worse at home kit I've ever tried!
POSTED BY:
Hannah T.
March 30, 2018
This is literally the worst at home kit I've tried. I wouldn't have minded the mess and hassle it took to do all the bloody steps but then to not even get colour pay off anywhere near the colour I selected from the available options. Better off sticking to the drugstore box dyes! I'm so disappointed and to top it all off my hair didn't even smell nice at the end like other at home kits! Really wish I hadn't bothered.
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christie M.
March 29, 2018
Bad color
POSTED BY:
Christie M.
March 29, 2018
I had light brown hair, sent a picture for light brown, and got a color that made my hair at least two shades darker. I wrote and asked if it could be replaced with a color I liked before, but never got a response. I don't think I'll order again. In addition I've now washed it three times with esalon color safe products and the color's washing out really uneaven. I'm thinking I'm not going to order again. This is my third order and I've always had great service in the past - and great color. Not sure what happened.
Christie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stepheney S.
March 29, 2018
Products and process are great. Color was too dark.
Stepheney - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Emily R.
March 29, 2018
Colour was too dark
POSTED BY:
Emily R.
March 29, 2018
I wanted to go lighter and more red. I ended up with brown hair with a tint of red that faded far too quickly.
It came beautifully packaged though and the instructions were very easy to use.
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
orinda M.
March 29, 2018
Not even close
POSTED BY:
orinda M.
March 29, 2018
Wanted light brunette color for roots only. Now I have blonde roots and darker brunette hair. Looks terrible. Nice packaging.
Orinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Ruthlyn H.
March 28, 2018
Allergy
POSTED BY:
Ruthlyn H.
March 28, 2018
I did a skin test and had an allergic reaction to this product so was unable to use.
Ruthlyn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Kathia C.
March 28, 2018
NO COVER ANY GREY HAIR
POSTED BY:
Kathia C.
March 28, 2018
PREVIOUSLY I REQUESTED MY FORMULA TO COVER MORE GREYA HIAR, I MIGHT HAVE MAYBE 10 GREY HAIR ON THE TOP OF MY HEAD ON RANDOM PLACES. IT IS NOT THAT I HAVE PLACES WITH FEW OF THEM, OF THAT MY ROOTS SHOW GREY.HOWEVER, I REQUESTEDD THAT, THIS IS THE SEOCND OR THIRD TIME I COLORED MY HAIR, AND THIS COLOR NOT EVEN COVER A "COPLE OF GREY HAIR I HAD ON MY TOP HEAD EVEN WHEN I MADE SURE I WAS PUTTING THE COLOR THERE ONT HE ROOTS AS INSTRUCTED. I AM VERY DISSAPPOINTED , I DONT THINK THIS IS WORKING FOR ME ANYMORE.
Kathia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We have sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Debbie M.
March 27, 2018
Terrible
POSTED BY:
Debbie M.
March 27, 2018
I followed the instructions to a ‘T’. However, my hair was left thick and mat-like afterwards; it wouldn’t dry. The colour did not take at the roots. I’m now booked in for an emergency appointment at the hair dressers to get this rectified.
Debbie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Heather G.
March 27, 2018
Disappointed
POSTED BY:
Heather G.
March 27, 2018
The color was dull and darker than expected. It looked dry, no shine at all. I had to go get some box dye to redo the color, and thankfully it turned out much better—and cheaper
Heather - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tina K.
March 27, 2018
Color too dark but hair felt healthy
POSTED BY:
Tina K.
March 27, 2018
The color came out too dark. I would recommend if you are already coloring your hair to let the colorist know what you have been using and send a picture of your hair color that you prefer. Mine came out too dark because I said that my natural color is medium brown (which it is, but I color my hair light/med copper). I should have followed my instincts and picked the color I wanted my hair to be. My hair did feel and look really healthy afterwards.
Tina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
.
March 27, 2018
Terrible Residue
POSTED BY:
.
March 27, 2018
Dye left a terrible greasy residue in my hair. Color not great either.. Just not for me.
Jennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria T.
March 26, 2018
Destroyed my hair
POSTED BY:
Victoria T.
March 26, 2018
The colour was much darker on the roots than the ends and although I followed the instructions and timings precisely it has caused significant damage to my hair which is now incredibly dry and breaking off.
Victoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nici S.
March 26, 2018
Did not cover any of the grey
POSTED BY:
Nici S.
March 26, 2018
It is as if I used nothing- No grey coverage- no color stay. I have been coloring my own hair for years- My dad was a barber for 40 years- I grew up in the industry- I did exactly as directed. Not for me.
Nici - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Amy E.
March 26, 2018
Didn't cover as well as the box dye I was using
POSTED BY:
Amy E.
March 26, 2018
Didn't cover the ends of my hair leaving it two tones
The color would have been beautiful had it colored correctly
Amy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Sian M.
March 25, 2018
Product is good, the colour was bad
POSTED BY:
Sian M.
March 25, 2018
Service and the product itself was great but the colour was wrong, it looked nothing like the picture and didn't even have the same undertones. I strongly dislike my colour now.
Sian - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharmeta C.
March 25, 2018
So disappointed!
POSTED BY:
Sharmeta C.
March 25, 2018
Im so disappointed in my hair color this shipment. I received one bottle of developer and one bottle of color, expecting it to be the same color as the last shipment I followed the directions accordingly. I now have a weird ombré color: darker roots & my ends did not take any color whatsoever. As I stated, I followed the directions accordingly & now I’m going to have to pay to have my color done again.
Sharmeta - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Kathleen M.
March 25, 2018
Color
POSTED BY:
Kathleen M.
March 25, 2018
The color that was prepared for me did not cover my roots or grays. It also washed out of my hair on the next wash. Very dissatisfied. I do not want to receive your product anymore.
Kathleen M
Kathleen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
diane D.
March 24, 2018
gray hair coverage
POSTED BY:
diane D.
March 24, 2018
After a week of using the product, the gray hairs at my roots were almost completely visible again. I have had better and longer lasting coverage from Madison Reed, professional colorists, and even drug store products that were 1/3 of the price. I followed the directions to the letter and use color safe shampoo/conditioner (every other day). I will give eSalon products one more try but if I experience such a poor performance again, I will cancel all future orders. I see my next shipment is not until next week. I have so much gray coming through on my roots I may have to buy a box color just to get through the next couple of weeks. Extremely dissatisfied!!
Diane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michelle F.
March 24, 2018
Not the color I was expecting
POSTED BY:
Michelle F.
March 24, 2018
While convienent and easy to apply, I was expecting a lighter and brighter red color than I got. It actually was hard to tell I had even colored my hair unless I was under direct light and coming from brown to a red, I would think there would be a difference
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Judy L.
March 24, 2018
Didn't last!
POSTED BY:
Judy L.
March 24, 2018
The last color that I ordered started showing grey's within a couple of weeks! The other orders worked fine...I was Not happy!
Judy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Megan A.
March 24, 2018
100% Sorry I signed up. . .
POSTED BY:
Megan A.
March 24, 2018
To start, I've never had a sensitive scalp. Never had issues with chemicals on my skin, even when I was 10 and my mom said a perm was "gonna look great!". When I applied my personalized Esalon color to my hair it seriously hurt. The burning sensation was ridiculous. And it's no wonder because the fumes coming from the product were beyond noxious even being in a well ventilated area of my home. I powered through the 1st bottle and wait time. And the same thing happened with the 2nd application and wait time. Got in the shower and "glossed" as recommended. When I rinsed the dye out I could literally feel by back burning from the product and my head felt like it was on fire. It legit felt like I had a million tiny cuts on my scalp and someone poured rubbing alcohol on my head. Severely unpleasant. Shampooed and condotioned. Combed through my hair and let it air dry. When it was pretty much dry I took a look at the color and my roots are currently bright carrot orange and the rest of my hair is my same normal brown with a purple tint. I'm absolutely unimpressed. The only pleasant thing about this experience was that I didn't spend alot on my first box (but I'm sure I'll make up for that when I go to the drugstore to remedy this disaster) and that the shipping time was super fast. To be clear--I never write bad reviews. I never write good reviews. I either like something or I don't and I'll either continue using a product or I won't. I'm not someone that complains. I let it go and move on. However, this situation has really taken me to the point where I feel like I need to say something. Overall, ladies and gentleman this was the most unpleasant experience I've ever had with in-home hair color. Such a waste of my time.
Great job Karen W. 😩
Megan - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Alyssa W.
March 24, 2018
Didn't get it right twice
POSTED BY:
Alyssa W.
March 24, 2018
I hadn't colored my hair for a long time and decided I wanted to make my medium brown hair and bit more vibrant. I was hoping it would have golden tones and indicated that. After my first coloring my hair seemed more auburn than golden and I was disappointed. eSalon apologized and said they would send me a corrected color free of charge. I just spent my night applying that color and instead of toning down the red it seems only to have enhanced it! I think I've had better luck using a box! I will likely need to go to a real salon to fix this and I definitely won't be ordering from here again.
Alyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We hope to continue helping you find hair perfection!
POSTED BY:
Leticia M.
March 23, 2018
Nice color
POSTED BY:
Leticia M.
March 23, 2018
I like the color, just didn’t like that the color stayed in my scalp for a day
Leticia - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Holeigh H.
March 23, 2018
It's not for everyone.
POSTED BY:
Holeigh H.
March 23, 2018
Im a dye hard do it yourselfer and thought this was a genius idea!! The color did not turn out correctly though. I had orange roots and a weird color for the rest of my hair. I followed the instructions to a T and I was not happy. I didn't realize they would continue to send me the same hair color until I received a box in the mail just now, and was charged 25$. Make sure you don't have any auto stuff until you enjoy your color.
Holeigh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Michelle L.
March 23, 2018
No satisfaction with unflattering color
POSTED BY:
Michelle L.
March 23, 2018
I received a color that was very unflattering. I immediately sent a message to customer service and received a message that they would adjust it with my next order. so meanwhile I am supposed to live with a bad color for a month? Twice before I asked for a color adjustment and received the same formula. I quit.
Michelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
Veena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tanaya R.
March 22, 2018
Looks to good to be true.
POSTED BY:
Tanaya R.
March 22, 2018
I was super excited when I ordered. I had really done my research and felt I made a good choice. I think the questions they asked were good. But when I opened the bottles to mix the product it had really harsh chemical smell, which I read was less with this company. I liked everything in the box. Once I started coloring I realized that it was more brown than red. I specifically selected red, my natural hair is brown, but I was more on the red side. The directions said 15min wait time, however I know it takes my hair longer to take so I let it sit longer, by doubing my time. And when I was done coloring my hair was not red, but more Brown with a hint of red. So not very happy. Then I also noticed when washing my hair is was very slimy and clumpy to the touch. I have washed it 3x now and still it feels gross. I could have used a $3 box dye and have a better experience. I guess the reviews did pan out in my favor this time. Won't be buying anymore product.
Tanaya - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret W.
March 22, 2018
Haircolor Fading
POSTED BY:
Margaret W.
March 22, 2018
Went on vacation just after I colored my hair .. I know I was in Caribbean sun but only the front color in my hair was affected by completely fading out...of course this is where I do have the most gray/white ...and consequently less body ... what do you suggest ... should I just buy a make due store color and touch up ... do not need to do whole head and take on the expense of a new delivery... Margaret Whte
Margaret - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Heather R.
March 22, 2018
Nice product. The stylists are horrible.
POSTED BY:
Heather R.
March 22, 2018
The product itself was nice. The color turnout wasn't. I have been trying to get my stylist to adjust the color again to my liking and haven't heard a response in almost 2 months!! Won't be back!
I did my hair a couple of days ago, it covers my greys (which was my goal) but people keep asking me if I dyed my hair red, which was really really not my goal. I’m hoping the red will fade with a couple of days? It’s a great product, but was just the wrong color for me.
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Suzanne - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
JANET L.
March 22, 2018
LOVE LOVE LOVE
POSTED BY:
JANET L.
March 22, 2018
was easy to use but wasn't enough color to do my long hair .
Janet - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Alice B.
March 22, 2018
Did not provide good enough grey coverage
POSTED BY:
Alice B.
March 22, 2018
I ordered a red mahogany colour, but unfortunately, on my hair it came out a violet colour because my hair is such a contrast - very grey roots and very dark ends. So unfortunately not for me.
Alice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Diane B.
March 22, 2018
Turned out reddish, not what I wanted
POSTED BY:
Diane B.
March 22, 2018
Not what I was looking for. Color I ordered was light ash brown. After following directions, color turned out a light reddish brown, especially in the sun. I don’t like reddish/ auburn hair. I was looking for a light ash brown. Have gotten better results with store bought light ash brown. I do have to say it covered my gray though
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
.
March 22, 2018
Sorry, but not for me
POSTED BY:
.
March 22, 2018
I found the smell of ammonia just too overwhelming - even next to a wide open window I felt like I was suffocating. Also incredibly hard to rinse out - very sticky, took 7 or 8 shampoos to get it out of my hair.
Anat - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzanne H.
March 22, 2018
Worst haircolor ever
POSTED BY:
Suzanne H.
March 22, 2018
The color was nowhere near what it was supposed to be, it's not horrible but it's not what I either wanted or expected. Also, it had the absolute worst smell of any color I've ever used. I've been coloring my hair all shades of the rainbow for over 35 years and this smell nearly made me pass out. Will not be using this service again.
Suzanne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Pamela P.
March 22, 2018
Not happy
POSTED BY:
Pamela P.
March 22, 2018
My last color seemed to be cheap. Left my hair dry dull and had no shine no wow factor. I was no pleased at all. Very dissatisfied!
Pamela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Crystal S.
March 22, 2018
It's OKAY
POSTED BY:
Crystal S.
March 22, 2018
I like the product but just can't get the color I'm looking for. The first time i used it it was way to dark, my hair turned out brown. The last time i used it it was to red. I wanted violet and got flame red. I wish they could get the color i am looking for.
Crystal - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shana M.
March 22, 2018
Not good color
POSTED BY:
Shana M.
March 22, 2018
Did not cover grays and was not violet it’s actually black plus color came out in one week better off with the box brands
Shana - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Amy E.
March 22, 2018
Love the color
POSTED BY:
Amy E.
March 22, 2018
I LOVED THE COLOR HOWEVER IT ONLY COLORED MY GREY'S FOR A FEW DAYS! VERY DISAPPOINTED.
Amy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Aoife S.
March 22, 2018
Disappointing Results
POSTED BY:
Aoife S.
March 22, 2018
I was really excited to try this product but I was really unhappy with the results. I ordered soft black/blue to dye over brown roots and auburn dye. My roots and ends came out a decent black (no blue at all) but the middle 3 inches or so of all my hair was just a slightly darker red than it was already dyed. I've also been dyeing my hair on my own for about 25 years and have never ended up with the mess I got with this product. It ended up everywhere, the step that has you rinsing out in the shower just made it worse (and took 6 shampoos before the rinse water ran clear) and 24 hours later I still haven't gotten it all off my skin.
Aoife - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kim N.
March 22, 2018
Weird waxy feeling.
POSTED BY:
Kim N.
March 22, 2018
My hair color barely changed and was left with a waxy film covering it.
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine S.
March 21, 2018
Grey Coverage
POSTED BY:
Christine S.
March 21, 2018
The color was good
But it did not seem to cover the gray very good. So it was a wash.....
For that reason I will need to color again in the next week or two
So please send my next color our soon
Christine - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Joyce Q.
March 21, 2018
Overall
POSTED BY:
Joyce Q.
March 21, 2018
Ok the first colo was way to darker they adjusted it was still darker and this time it was just a hair dark . Hope they get it right this time
Joyce - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy A.
March 21, 2018
A little dark, needed time to try it twice,
POSTED BY:
Tracy A.
March 21, 2018
I liked the kit and all the supplies included, this helped as I did not need to buy more items. The specifically mixed color ended up being too dark for my preference, but its a chance to go a little opposite and darker brown. I did not use it correctly the first time. I have used it twice now and the instructions are a little different from other hair color brands. I did it better the 2nd time. I am not sure if I want to purchase more, will think about it.
Tracy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mindy E.
March 21, 2018
Everything Was Awesome But the Color
POSTED BY:
Mindy E.
March 21, 2018
I am so bummed I don't like the color - I really loved everything else about the kit that I received. So nice to have everything at my fingertips - including the gel and the wipe to help prevent/deal with staining, the directions were simple, everything was so quality. I even love the shine of the color, it's so lovely, but I just don't like the color itself. It doesn't seem to have tonality to me - it's a flat brown and I expected a more vibrant color - especially when it shines so wonderfully. Don't get me wrong, the color is fine and I'm fine with keeping it until the next time I have to dye my hair, but it's really just fine and I'm not excited about it.
Mindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Terri L.
March 20, 2018
Great color, bad directions
POSTED BY:
Terri L.
March 20, 2018
Since I have colored my hair before, the directions said to apply color to my roots only and add color to the rest in the shower for 2-3 minutes. This resulted in my roots being a different color from my ends. I contacted customer service and they sent me a complimentary shipment. Unfortunately the directions again resulted in my roots being darker than my ends. They were not able to solve to problem.
Terri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cynthia B.
March 20, 2018
Great color/washes out fast
POSTED BY:
Cynthia B.
March 20, 2018
I love the color it matches my hair color perfectly,but doesn’t last. After one wash I can already see my roots. And I used your shampoo and conditioner. Not really worth the price difference from over the counter hair color.
Cynthia - We apologize that you were disappointed by the color coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Naomi N.
March 20, 2018
Made no difference to my colour
POSTED BY:
Naomi N.
March 20, 2018
Followed the instructions to the letter but it made no difference to my colour whatsoever. I was hoping for ashy brown (Ash Pearl) hair, but I still have dark roots with lighter/reddy ends. I've asked for another batch to see if leaving it on for longer makes a difference (the pack only allowed 15 minutes development time in total) and will update my review once I've heard back from customer service.
Blimey - that's customer service - a phone call within 5 minutes and another free pack on the way! I'll post back about the colour when I've tried again :)
Terrible inconsistent color, stinky product, bad customer service
POSTED BY:
Kelly M.
March 20, 2018
The color turned out a horrible bright orange and was all blotchy and the root coverage didn't even cover my roots. I saw nowhere that their guarantee was only good for 30 days, my first two emails were ignored and I was signed up for autoship which I did not want. On top of this it was a super huge pain to apply (much worse than any other home color I've used). All around terrible and I will definitely not be a returning customer nor will I be recommending this.
Kelly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
teresa S.
March 20, 2018
Too Dark
POSTED BY:
teresa S.
March 20, 2018
Not at all what color I chose. Darker than indicated! Ugg
Teresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Bridgett C.
March 20, 2018
Too golden
POSTED BY:
Bridgett C.
March 20, 2018
It was too golden I didn’t like it at all. Just cancel my subscription
Bridgett - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
.
March 20, 2018
VERY runny
POSTED BY:
.
March 20, 2018
Your hair color seems to get runnier and runnier. I also do NOT like the new container for the color - its mouth is larger than the container into which it is poured!
Tami - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Michelle R.
March 19, 2018
Disappointed
POSTED BY:
Michelle R.
March 19, 2018
I ordered this and applied it as directed. The color was a runny mess. It kept running down my face as I applied it and got into my eye and burned. Not to mention the stains it left all over my face, neck and arms. It also ruined by bath rug as it was running faster than I could clean it up. Made a mess of my shower. I have never used a product that was so runny to use. My color came out very dark. Not what I thought it would be. I would appreciate a refund and maybe some information of what could have happened with this color. Thank you.
**UPDATE: Esalon refunded my money and was so accommodating. I decided to try the product one more time. I will let you know how it turns out. Thanks.
I follow the instructions maybe the next time I’ll try a lighter color. My roots I waited the recommended my roots are lighter than my ends. Over all I’ll try them again.
Heather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Loreley B.
March 19, 2018
horrible
POSTED BY:
Loreley B.
March 19, 2018
I had to re-wash my hair 5 times that day and lost a million hair, as the colour was extremely hard to get rid off. It took me a whole week to get back to normal without all the greasy hair. It was a horrible experience!
Loreley - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
DG625
March 19, 2018
Overall Good Products, Actual Color Result Different than Expected
POSTED BY:
DG625
March 19, 2018
Overall, good quality products, Color result not as expected. Great, easy to follow instructions.
DG625 - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Keri-Ann K.
March 19, 2018
Die sticks to scalp
POSTED BY:
Keri-Ann K.
March 19, 2018
Looking to cancel my orders. I have tried this 3 times and each time the die sticks to my scalp. It's impossible to rinse out even when following your instructions closely. It is a gooey, clay like substance that I have to scrape out of my hair. It takes 3-4 washes after the dying wash to get this completely out and not looking greasy and unwashed. I mentioned this prior to my last order and did not get any additional information on this besides what is in the written instructions. This product does not work with my hair for some reason.
Keri-Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly H.
March 19, 2018
When I look at my hair, I feel sad....
POSTED BY:
Kimberly H.
March 19, 2018
...not the effect I was hoping for. This color looks NOTHING like the colors online. I ordered a warm blond, and my hair looks like mud except not as shiny. I followed the directions to a t. Now I just have a really depressing, muddy, dull head of hair. Yuck.
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jane F.
March 19, 2018
Stop
POSTED BY:
Jane F.
March 19, 2018
I had such high hopes for this product!
My color did not give me dark blond it gave me the fake red color. I’m so disappointed
Jane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jane M.
March 19, 2018
My fault
POSTED BY:
Jane M.
March 19, 2018
The first hair color in February was utterly perfect. But I was wanting a little more this and a little less that and they did exactly what I asked. This is the best hair color. I should not have asked them to change anything. So the three star is for my messing it up
Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rosalie M.
March 18, 2018
Color
POSTED BY:
Rosalie M.
March 18, 2018
Was to dark i wanted a choc. Brown rich i got black with copper red highlights please cancel my next orders also dryed my hair out
Rosalie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Ashley J.
March 18, 2018
Killed my hair.
POSTED BY:
Ashley J.
March 18, 2018
This hair color would not wash out of my hair and left it greasy and waxy! I finally got it out with dawn dish soap and the color destroyed my hair. Do not recommend this at all! :(
Ashley - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Josefina F.
March 18, 2018
Didn’t cover grey very well
POSTED BY:
Josefina F.
March 18, 2018
I liked the color but it didn’t cover my gray hair very well plus the color washed out pretty quickly. I probably won’t order again
Josefina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Victoria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Emma J.
March 17, 2018
Hair feels sticky after dying
POSTED BY:
Emma J.
March 17, 2018
If followed instructions exactly iv had to wash my hair 3 times and it feels like a sticky residue is stuck in my hair. The water is running clear so don't think it's any left over dye. I would like a refund please as I don't think I will be ordering again or recommending
Emma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy C.
March 17, 2018
Hard to use
POSTED BY:
Wendy C.
March 17, 2018
Did not find it easy to do and get the same results from home kits at half the price
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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