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Gaby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tammy Jean M.
May 3, 2018
I never Have any luck .. and I tried this time
POSTED BY:
Tammy Jean M.
May 3, 2018
Did not change delivery date but somehow it got changed , and I got something I didn’t like the first time .. I canceled my order , can’t have your company sending me stuff when ever they want .. still don’t have the color right .. I’ll just go back to the hair store , stinks cause I got charged 2 on the early for I color I didn’t like or would use . So basic,yet I threw it away ... shame on me for believing in you
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rose S.
May 3, 2018
Absolutely livid. Do not buy.
POSTED BY:
Rose S.
May 3, 2018
Sent me a bottle for my roots and a different bottle for the rest of my hair. Now my roots are light brown and the rest of my hair is dark. I'm crying and so pissed for even giving this a try.
Rose - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth P.
May 2, 2018
Custom Color Set
POSTED BY:
Elizabeth P.
May 2, 2018
It made my scalp itch. I'm not comfortable using it.
Elizabeth - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lucy M.
May 2, 2018
Orange and yellow brass
POSTED BY:
Lucy M.
May 2, 2018
The bass color I was given turned my hair brassy orange and yellow. Very disappointed. The packaging and instructions were great. Very easy to understand. This is my second attempt at a base color from esalon and they were both wrong.
Lucy - Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa C.
May 2, 2018
The Developer was not sealed correctly and leaked all over my box w/accessories
POSTED BY:
Lisa C.
May 2, 2018
This is my first box of the new design/product and the developer was not sealed properly. The seal while intact, the screw top was not and leaked all over my stuff. The box was a soggy mess and developer was everywhere. Not to mention I lost half of my developer. I normally rave about you guys but so far with the new product/design, very unhappy. And I requested twice before that my color be changed and I was sent the wrong color. You used to have great customer service and call anytime I had a color change (which has been maybe 3 times in 4 years) I've sent 2 messages and heard nothing. Very disappointed.
Lisa - We never like to hear that our customers are unhappy with their color or our service, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria E.
May 1, 2018
Didn't cover greys
POSTED BY:
Victoria E.
May 1, 2018
Didn't cover my grey very well and was a bit too light and too golden. Wanted a darker ash tone. Hope the change of colour will help cover my grey better.
Victoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Cara M.
May 1, 2018
Not for site publication - but I can't find your contact information
POSTED BY:
Cara M.
May 1, 2018
I usually like the color and experience with eSalon. This package however is seemingly unuseable - I can't open the developer no many how many jar openers I try. It seems fused together somehow.
Cara - Thank you for your feedback. We apologize for the disappointing experience you had with the color cap. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl C.
May 1, 2018
2nd order not like the 1st...
POSTED BY:
Cheryl C.
May 1, 2018
This time the color did not last. Gray hair came back within 1 week. Disappointed but I will try one more time, my 3rd because the 1st time color was beautiful, lasted and my hair felt so soft.
Cheryl - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy T.
May 1, 2018
Need to fix the waxy residue!
POSTED BY:
Tracy T.
May 1, 2018
I have washed and scrubbed my hair SEVEN times since coloring it yesterday, I am unable to remove the wax residue on my hair. This should not be the case. The color looks wonderful, however, I cannot deal with the waxy feeling! I can barely get a comb through it!
Tracy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Dawna C.
May 1, 2018
New to esalon
POSTED BY:
Dawna C.
May 1, 2018
I just tried esalon for the first time. The first shipment did not arrive after a few weeks so I called and a new order was sent out right away. I have mixed feelings. First the pros. My hair is nice and soft and looks natural. The colour turned out different at the roots than the ends. I was hoping to achieve more of a blend but this didn't happen. My biggest concern was the product fumes were so strong that I had a reaction with my eyes. It didn't irritate my scalp, but I could hardly open my eyes. They were burning and tearing throughout the process and I had a headache the remainder of the day. This was disappointing as the product leaves your hair with lots of shine. Not sure if I will reorder due to the intense fumes and colour issue. I want to be able to achieve a consistent overall colour and I would also like to be able to go lighter.
Dawna - We’re so sorry to hear that you were disappointed by the results of your color application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lori T.
April 30, 2018
Not quite what I was looking for
POSTED BY:
Lori T.
April 30, 2018
I was hoping to cut out some of the red and bring back more of my blond when I asked to change the color. The make up of the color guide sent looked right but it did not work that way
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa G.
April 29, 2018
Didn't like
POSTED BY:
Lisa G.
April 29, 2018
Color is way too red. Not even a dark mahogany! Not even close. I stressed the love of a dark rich color. Didn't get it. I have hot roots. Very unhappy with color.
Ok, so I received a new adjusted color. Now its way too brown. More mahogany is needed. At least my roots aren't a hot red! See 2 new photos. One shows hot red roots the 2nd dark brown hair. I sent pictures of what I wanted.
At first I was not pleased with the color as it was too dark but I must say that after 1 week I have been getting really good compliments about my hair. So Stephano please disregard previous review and would like to continue with the original color selected for me if possible.
Ruth - We're so happy to hear that you're enjoying your customized hair color! We will make sure to let your colorist know. We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
sandra S.
April 28, 2018
Very poor coverage
POSTED BY:
sandra S.
April 28, 2018
Has not covered my grey hair at all will be going back to a box dye
Sandra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Susan M.
April 28, 2018
Felt damaging
POSTED BY:
Susan M.
April 28, 2018
This color looks good but made my hair feel really dry after.
Susan - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
lauren G.
April 28, 2018
Instructions are wrong and confusing
POSTED BY:
lauren G.
April 28, 2018
I keep receiving instructions to do a root color and I don’t need a root color . My gray is not shown at the roots but in peices all in my hair so I need a full color instructions . And I want to color my hair black . It use to be black and I like it to be black again not dark brown . I told them I wanted it darker but they still sent me brown
Lauren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna G.
April 28, 2018
Allergic reaction
POSTED BY:
Anna G.
April 28, 2018
I had an allergic reaction and could not color my hair. I was also not impressed with the smell.
Anna - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Debra N.
April 28, 2018
I liked the color. I have mixed my own before.
POSTED BY:
Debra N.
April 28, 2018
The one problem was because of grey roots on top of hair, roots were lighter. This was a more liquid type feeling to use and I really did not mind. Trying to decide what to use so roots and when color is all the same. So will be even with products purchased. Any suggestions would be helpful. Since using tablet and computer crashed. Not to save about uploading pictures for E salon. Help would be appreciated.
Debra - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Stacy P.
April 28, 2018
Not what I was expecting
POSTED BY:
Stacy P.
April 28, 2018
Wanted to lighten my hair and was told the lightest I could get was dark blonde. Which actaully kinda made my hair even darker. Plus it doesnt wash out at all and leaves my hair feeling like I have 10 lbs of oil dried on it even after the next day. I just washed my hair about 5 times when I was showering just to get it to feel somewhat normal again. I dont think I will be getting another shipment. It didnt work for me, I do appreciate the concept but hopefully others will have better luck than I did.
Stacy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen R.
April 27, 2018
The color was too light and too warm.
POSTED BY:
Kathleen R.
April 27, 2018
My specific request was for dark brunette and I left a note for ash metallic. The color was much lighter than my current color with golden tones and following the directions my roots and around my face are lighter than the length of my hair. Extremely disappointed.
Kathleen - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kim S.
April 27, 2018
Color was washing out with 4 days
POSTED BY:
Kim S.
April 27, 2018
Hello, I have been with you all for over 2 years, my last color wasn't the same as the past. Within 4 days it was already washing out. I don't wash my hair daily, I'm maybe 3 times a week. Disappointed.
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Rebecca B.
April 27, 2018
Gray coverage was just ok left the areas brassy.
POSTED BY:
Rebecca B.
April 27, 2018
I was disappointed by the failure to cover my gray better. It barely covered and the area looks brassy. The other areas look very good.
Rebecca - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Melissa H.
April 26, 2018
Not up to scratch
POSTED BY:
Melissa H.
April 26, 2018
I was happy with the feel and quality upon application. However after two days I noticed the colour had faded off any greys and around the roots. Looks like I need a colour again. Very disappointed.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vikki L.
April 26, 2018
Terrible
POSTED BY:
Vikki L.
April 26, 2018
Left a gross layer of gunk on my hair. I washed it once already and stuff was coming off under my nails. It still feels nasty and I can't wait to shower tonight and try to scrub it all out again. Will not purchase again.
Vikki - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Cecilia R.
April 26, 2018
Not exactly what I was looking for
POSTED BY:
Cecilia R.
April 26, 2018
The roots of my hair are now reddish and this is exactly what I was scared of and wanted to absolutely avoid. the overall color is ok but I am not enthusiast of the result..
Cecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
karen M.
April 26, 2018
Flawed
POSTED BY:
karen M.
April 26, 2018
Lovely colour. A bit of a faf to do bgut was worth it.....until it faded after 4 weeks, A little disappointing.
Karen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Thaila L.
April 26, 2018
Quality awesome but color still too dark
POSTED BY:
Thaila L.
April 26, 2018
I like, no I love the quality of the product. I get compliments on how shiny and healthy my hair looks.
I just think because I have freckles and my skin is a weird tone, dark hair color just makes me look "older" not quite sure how to describe it.
I thought maybe having a funky colors like violet would be better if I was going to stick with the dark but I think I'd prefer to just go light.
Thank you,
Thaila
Thaila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie O.
April 25, 2018
Darker with more grey coverage
POSTED BY:
Stephanie O.
April 25, 2018
Still pulling copper and washing out with grey showing after two weeks.
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kate G.
April 24, 2018
Color fell a little flat this time.
POSTED BY:
Kate G.
April 24, 2018
Normally my color is a bit darker and less one dimensional.
Kate - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Jonnie D.
April 24, 2018
0 change
POSTED BY:
Jonnie D.
April 24, 2018
I have fairly dark hair, and I know that it can be hard to color it, but I feel I gave a very accurate representation of it's darkness and there was no change at all with the hair dye. It looks exactly the same as it did before I dyed it. I'm really disappointed because reviews made me think that it would work really well. My expectations were already very low because of past hair dye that didn't work, but this was just a big disappointment.
Jonnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Mary L.
April 24, 2018
not happy with the color
POSTED BY:
Mary L.
April 24, 2018
Very disappointed with this product will be cancelling. Tried twice, cancelling order, and membership
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle T.
April 23, 2018
Color doesn’t seem correct
POSTED BY:
Michelle T.
April 23, 2018
I colored my hair dark brown so imagine my surprise when it come out black.
Michelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Temple
April 23, 2018
The POWER OF YOUR WORDS
POSTED BY:
Temple
April 23, 2018
Ive been using this product for yeArs and its a great product. The main reason ive enjoyed it so much and endured putting on my own color is your clever marketing and use of WORDS like LOVE and UNCONDITIONAL...WHY ON EARTH WOULD YOU CHANGE YOUR CLEVER PACKAGING with clever words and red, black, white TO THE BORING bland look that is straight out of cheapsville that came with my last order?? PLEASE GO BACK!! Omg! Bad decision!! The product is still good but you took the ZING out of it.
Temple - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Abigail R.
April 23, 2018
Completely wrong colour for me
POSTED BY:
Abigail R.
April 23, 2018
As much as I loved the anticipation and actual presentation of receiving my bespoke colour with complete kit, I was not happy with the colour. Described as light brown copper, I’m left with medium dark brown with a hint of red warmth. I followed instructions to a T and so disappointed after years of maintaining a bright beautiful vibrant red/copper colour, I’m left with a mundane brown. The colour didn’t even take to all of my hair so what’s worse is there are some very noticeable patches. Not something I’m willing to take responsibility for after in excess of 10 years home colouring, I know my own hair. Really disappointed, I’m not sure how I will get my hair back to its normal red colour. Will be cancelling subscription unless a lighter colour can be created free of charge for me quickly to resolve this colour.
Abigail - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jill I.
April 23, 2018
Color
POSTED BY:
Jill I.
April 23, 2018
I never had a hair color oxidize so quickly as this dye did. The brand I buy at the drugstore lasts at least 5 weeks. Yours started oxidizeing within the second week. Very unhappy.
Jill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Julie B.
April 23, 2018
I won't be using this color again
POSTED BY:
Julie B.
April 23, 2018
While I am please with my hair color, I was completely freaked out about the texture of my hair after I shampooed and dried. My hair felt like with was still wet and had a waxy, gummy feel. I looked on the website and could not find FAQs on the website and only found the solution once I googled e-salon gummy hair. It was there that I discovered an answered question on another website that suggested trying a clarifying shampoo. The shampoo worked but cost me an additional $8. This was an interesting experiment but I think I'm headed back to the salon for my next color.
Julie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Holly G.
April 23, 2018
Color review
POSTED BY:
Holly G.
April 23, 2018
The color came out a bit red instead of the "purplish" tint I was hoping for.
Holly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Krys P.
April 22, 2018
Thick, greasy texture
POSTED BY:
Krys P.
April 22, 2018
I’ve been using Esalon off and on for about 4 years. Something (a new formulation?) has left my hair hard, greasy, and difficult to dry. My hair wouldn’t dry after coloring. It was still wet the following morning, so I re-washed it, hoping to remove whatever was causing the heavy, greasy texture. It’s not at all soft or silky as it used to be. It still looks greasy, wet and heavy after re-washing. The color is good, but I don’t know why it feels so wet and heavy.
33 of 40 people found this review helpful. Did you?
Krys - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Karen B.
April 22, 2018
LIGHT BROWN
POSTED BY:
Karen B.
April 22, 2018
After being recommended to go for dark brown by the colourist I disagreed and said I think I should go for light brown. Thank goodness i did because the light brown turned out very dark chocolate. I then had to have it bleached to lift the very dark brown .Also after all the hype about e salon colours being better quality than shop bought colours there was absolutely no difference and the colour was dull and flat.. In fact my hair felt much better and less brittle using Garnier. Not impressed and cancelled subscription.
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire J.
April 22, 2018
Hair sticky and too dark
POSTED BY:
Claire J.
April 22, 2018
This is my second time dying my hair through eSalon and my experience is very different from the first. The first time, everything went well except the color was maybe just a little too red, no big deal. For this next round, I asked that the color be a bit cooler / lighter. Well, now I’m here with dark brown hair that feels like it has honey in it. I’ve washed my hair 3 times and I can’t get it out. I can barely brush my hair or get my fingers through it, it gobs together in one big mess and feels disgusting. I keep trying to brush it out but I’m just ripping more of my hair out. I don’t know what to do. But I won’t be using their hair dye again and I would like a refund. Update: For anyone else that experiences this, the Neutrogena Anti-Residue Shampoo worked.
Claire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Ronayne H
April 22, 2018
Rayne
POSTED BY:
Ronayne H
April 22, 2018
Though a little darker than i wished and not quite the colour i wanted...i would give this company another go...am not disappointed my hair feels and looks nice..just want the next colour to be perfect.
Rayne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Pat C
April 22, 2018
Not enough color to completely finish my hair
POSTED BY:
Pat C
April 22, 2018
I recently cut my hair shorter about 2 inches shorter, and still I found that I didn't have enough color to completely finish my hair. It's very disappointing. I don't mind the packaging changing, but it seems like we're now also getting less product.
Pat - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather B.
April 22, 2018
Color
POSTED BY:
Heather B.
April 22, 2018
I think I didn’t have enough or I need to leave in longer because it only got rid of gray at the top of my head. The underneath layers still have gray. And as always, it makes my hair a little bit darker instead of lighter.
Heather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
lucia B.
April 22, 2018
Dd not like
POSTED BY:
lucia B.
April 22, 2018
Did not think this hair color any better than the ones off the counter. I would like to cancel receiving others in the future
Lucia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rebecca A.
April 21, 2018
New Look is eh?
POSTED BY:
Rebecca A.
April 21, 2018
So I haven’t actually colored my hair yet (I schedule my colors to come about a week before) I’m thinking and hoping the product will be just as good as before the packaging changed. But I have to admit the new look just seems, glum. I’m not sure but the colors just seem gloomy if that makes sense. Not really liking the change yet. If it grows on me I will continue my subscription but I’m a very visual person so we shall see?
Rebecca - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Kim J.
April 21, 2018
Not pleased; first time though
POSTED BY:
Kim J.
April 21, 2018
My color wasn’t right this time. I think you went back to original color..... too dark and just not good.
Kim - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Belle C.
April 21, 2018
First order wasn’t so great..
POSTED BY:
Belle C.
April 21, 2018
My experience wasn’t the greatest, but I’m very glad plans can be tweaked for all kinds of reasons and orders are very custom. After my first application, the color took incredibly long to rinse out and stop bleeding. For two days, it looked great and beautiful and healthy. Afterward, for an unknown reason, my hair felt so dry and brittle even while using color safe shampoo and conditioner. I then had to do three (!!) deep conditioning treatments to get my hair back to feeling as smooth as before. I came on here today to end my plan as it just wasn’t up to my expectations, but they offered to give me a new kit to make up for the last one. Hopefully they see what I was dissatisfied about and try to fix it.
Belle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
dona want
April 21, 2018
did not like
POSTED BY:
dona want
April 21, 2018
sorry i did not like it at all from the smell of ammonia very difficult to stop the plan i want my details removed but have not vbeen able to get them off here
Dona - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Andria Y.
April 20, 2018
Hair color is ok.
POSTED BY:
Andria Y.
April 20, 2018
However, this color continues to not color my gray hair.
Andria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Pat K.
April 20, 2018
Darker than ususal
POSTED BY:
Pat K.
April 20, 2018
The hair color seemed a little darker than it has in the past
Pat - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Carmen M.
April 20, 2018
Didn’t blend with my roots
POSTED BY:
Carmen M.
April 20, 2018
My color on the ends is still way too dark. There’s a difference between the new growth and the ends
Carmen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Maxine H.
April 20, 2018
Never received all those items, returned 2 pkgs
POSTED BY:
Maxine H.
April 20, 2018
Credit due on returned two hair dye boxes returned to this vendor. It seems they sent a second before I used the first..Have chosen to keep my white hair ..2 pkgs returned and as a senior 89 yrs I expect fair treatment and total credit for two ...if they are honest...
Maxine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Allyson N.
April 20, 2018
Did not cover grey
POSTED BY:
Allyson N.
April 20, 2018
Was ok - It was my first try - and I followed all the directions - the color turned orange on the grey.
Allyson - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy S.
April 19, 2018
New developer bottle
POSTED BY:
Cindy S.
April 19, 2018
I felt that there was less color with the new developer bottle as I barely had enough color to complete the process.
Cindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Carol L.
April 19, 2018
Hair color didn’t last
POSTED BY:
Carol L.
April 19, 2018
For some reason this time around the hair color faded.
Or rather didn’t last that long.
I’m pretty grey now - usually lasts way longer...
Carol Lee
Carol - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Terry G.
April 19, 2018
Sticky business
POSTED BY:
Terry G.
April 19, 2018
I LOVE the color but it always has a tacky feel. I've followed all directions each time, even keep a clarifying shampoo on standby. This order was my last. I won't give it another try.
Terry - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Laura B.
April 19, 2018
Great color - strong odor
POSTED BY:
Laura B.
April 19, 2018
The odor is severely triggering my asthma, but the color and cover is amazing!
Laura - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jeanne F.
April 19, 2018
Color
POSTED BY:
Jeanne F.
April 19, 2018
Last color was good but did not cover gray to well
Jeanne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Sheila M.
April 19, 2018
Too red
POSTED BY:
Sheila M.
April 19, 2018
I am looking to go with blonde/gold. Also It seems that my grays come through within two weeks of coloring my hair.
Sheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Cindy H.
April 19, 2018
Customer support
POSTED BY:
Cindy H.
April 19, 2018
Previously made a comment to customer support about shampoo & condintioner packets are not enough for long hair. When I oriniginally signed up, I stated I had long hair. I have received larger pkts once and the reason I requested them again. Unforuanetly, the response I received was they are crediting my next shipment to include additional packets but in the future I need to purchase them. Please let me say that I really like the convenience of home delivery. But I pay twice what I used to pay then I receive the response I spoke of and makes me wonder why they even asked for my hair lenght in the beginning if they didn't intend to provide enough of all supplies. I like the product but I'm not sure how much longer I will continue. If you hair is short, you will really like the product and will have ample product. But if your hair is long be warned your expected to spend more money.
Cindy - Thank you for your feedback. We apologize for the disappointing experience you had with our Shampoo and Conditioner packets. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Suzanne C.
April 19, 2018
Don’t like new packaging
POSTED BY:
Suzanne C.
April 19, 2018
I’ve been super happy with your service up until my last order. The color bottle was leaking all over and I received two packets of shampoo and no conditioner.
Suzanne - We're truly sorry that your custom color kit arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Candace - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jaci K.
April 17, 2018
Not liking the new formula
POSTED BY:
Jaci K.
April 17, 2018
The new formula is much thinner than the old one. I nearly ran out before I was done with all of my hair. It dripped a lot!
Jaci - We value your feedback, and truly appreciate you reaching out. We can confirm that the color formula has not been changed. However, we're always looking to improve our service and products and hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Carrie H.
April 17, 2018
Still showing gray hair
POSTED BY:
Carrie H.
April 17, 2018
My grays aren't covering
I did put on the area first and followed instruction
Disappointed
Carrie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Shekinah M.
April 17, 2018
Not the colour I wanted.
POSTED BY:
Shekinah M.
April 17, 2018
It not only slightly burn my scalp, the colour wasn’t what I excepted it to be.
Shekinah - We’re so sorry to hear that you were disappointed by the results of your color application. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details.
POSTED BY:
Jackie B.
April 16, 2018
Disappointed
POSTED BY:
Jackie B.
April 16, 2018
I found the kit easy to use and the colour saturation is good. My disappointment is the colour itself. It makes me feel dull and boring. If this is my best colour then I'll continue using shop bought.
Jackie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather S.
April 16, 2018
Not So Happy
POSTED BY:
Heather S.
April 16, 2018
I have been an Esalon customer for a few years and am noticing that the product has become continually more watery with each shipment. The product is so watery now that it is very hard to apply and it runs down my head and face continually during the 30 minute processing time. I am not sure what the reason for the watering down is but I am definitely coming to a point where I am not certain I will use this product anymore.
Heather - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shayna C.
April 16, 2018
Not good
POSTED BY:
Shayna C.
April 16, 2018
While I should have checked what ‘surprise pricing’ I would receive after my first purchase, I wasn’t expecting an online hair colour to be the same price as it costs for my stylist to make a home visit. Also, the bigger issue is this does not cover grey, which is why I colour my hair in the first place. I would essentially need to recolour my roots every 1-2 weeks with this product, which I’m not happy to do. I now have 2 additional boxes of colour going into the rubbish - what a waste :(
While the service is speedy, the product is not good for what my needs are. Possibly ok for first time colourers who don’t require to match current colour.
Shayna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Mary M.
April 16, 2018
Not enough color
POSTED BY:
Mary M.
April 16, 2018
I didn’t receive enough hair color! The bottle sizes seem much smaller now and I ran out of color for my roots.
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Robin - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Rhonda L.
April 16, 2018
On the fence..
POSTED BY:
Rhonda L.
April 16, 2018
while the service is first class.....the color itself did not cover my gray! Very disappointed.
Rhonda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Helen U.
April 16, 2018
Stain remover used to work
POSTED BY:
Helen U.
April 16, 2018
I have been using E salon for about a year. I was happy with it the hair color will stain on sinks floors or tile but the stain remover always did its job, the last two orders they have stopped working and I'm trying to cancel my account and can't find how to do it because I cannot have stained sinks and tiles
Helen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Wendi W.
April 16, 2018
Wendi winfrey color
POSTED BY:
Wendi W.
April 16, 2018
I am happy with the color but really want a light brighter red. Like the redhead in this email.
Wendi - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Wendy J.
April 15, 2018
Not impressed
POSTED BY:
Wendy J.
April 15, 2018
I gave the color that I chose 3 tries. The last two, I requested for less brassiness. Unfortunately, my hair is still brassy with the adjustments. I used the color enhancing mask to help diminish this but it is not helping the tone either. I have nothing bad to say about the products, just disappointed that I am not satisfied with the color even with the adjustments.
I ordered my kit; went through the online questions, posted a photo of myself etc. I specified in the notes that I like my hair to be bright, more ginger and less red. My dye colour was set as copper blonde. What I've actually got is a dark browny Auburn.
My hair is dull, not vibrant and tonal like it is with off the shelf color. It's not even shiny and golden ginger in sunlight. It seems to have almost brown in it. But its dull and lifeless.
On top of that, I applied the dye, followed the instructions and used the timer...
I then did the shine step where you fill the bottle of remaining ends dye with water and use it to rinse your hair before washing out. It hasn't added shine nor broken down any residue (which is talked about in the instructions but not something I've ever come across in 17 years of dying my hair).
I washed my hair out using their shampoo and my normal one as it didnt feel or look clean. I then conditioned with their conditioner. This left my hair feeling plasticky. I towelled off my hair and then added leave in conditioner to the ends (which I always do) my hair felt strange, like it was stuck together or had too much hair gel in it or something. I tried to blow dry my hair and it just felt like a semi flexible solidly stuck together mess...like insulated cable!
I had to immediately go and try to wash my hair again. I shampooed twice and conditioned once, spent extra time rinsing too, all with my normal products. I could not get the crown area clean. I styled my hair and went out as I was in a rush. There was just this bit at the back that looked super greasy/ full of product and felt sticky and awful once it was dry. next morning and some of my hair is looking dry af like straw . The middle and back looks lank and greasy and messy. I've washed again today (that's 3 washes since dye yesterday) and it STILL looks greasy/ full of product (it isnt). I have no idea what this has done to my hair but I won't use it again.
Mhairie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christia K.
April 15, 2018
Great colour awful residue
POSTED BY:
Christia K.
April 15, 2018
Great colour, great grey coverage. Good smell, nicely packaged. But a waxy residue remains in the hair after colouring. I had to wash my hair more than 10 times to get it out. Easier to use a different brand.
Christia - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Denise B.
April 15, 2018
Too dark
POSTED BY:
Denise B.
April 15, 2018
Spite of having filled out all the info and uploaded a photo on natural light, my color customization was too dark. I did not like the results because although colored my grey I now look older. It is darker than I use to have in a salon. I was quite clear that I would like to have more red added yet got more brown. Instead of having a dark brown with red highlights, my hair is awfully BLACK. And yes, I followed all the instructions.
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stephanie S.
April 15, 2018
It's ok
POSTED BY:
Stephanie S.
April 15, 2018
My kit did not contain the classic shampoo, it had 2 classic conditioners in it. I followed instructions step by step, but my roots did not change color. The bottom half of my hair, especially where i had balayage highlights, dyed to the expected color. I do love the color, i just wish it would have been consistent from root to ends.
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Teresa C.
April 14, 2018
not for me
POSTED BY:
Teresa C.
April 14, 2018
can't match my color, washed me out went way way to dark for my liking ! Will not be reordering
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
rachael C.
April 14, 2018
The new branding makes me sad
POSTED BY:
rachael C.
April 14, 2018
I’ve been a long time customer. I have always loved the color and the customer service is spot on. But the new branding feels cheap. The labels look like they were printed on my old printer from about 10 years ago. The new shampoo and conditioner is just like any generic color brand you get at the drug store. What happened to the Heart Lock it? The old packaging felt unique and cool. I feel like I got sent a box of Clairol. I’m not leaving you because your product is solid. But I miss feeling like I was being sent something unique and different than every other boring drug store brand.
Rachael - We truly appreciate your feedback. We’re always looking for ways to improve our client experience. Before the rebrand, one of our taglines was “Mix. Match. Love.” but what we do is so much more than simply matching you to a pre-existing color. We craft an individual formula that’s made for you, and only you. And what we offer is more than just color alone; our team of in-house colorists offer guidance, advice, and support every step of the way. With the rebrand, we wanted to create a language and a visual identity that reflects our craft and the relationships we build with our clients.
POSTED BY:
Vanessa B.
April 14, 2018
not good.
POSTED BY:
Vanessa B.
April 14, 2018
I ordered a red violet colour and my hair went dark ginger! Not what I wanted,I will Not be continuing to use this service as it is no better than a shelf pre made colour..
Vanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Vanusa F.
April 14, 2018
color did not match
POSTED BY:
Vanusa F.
April 14, 2018
it was supposed to be a dark brown with red under tone, it was not the case. It appears a dark black brown hair, no red.
Vanusa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Laura W.
April 14, 2018
Color not what was promised
POSTED BY:
Laura W.
April 14, 2018
I ordered dark brown intense pearl violet and red. I didn’t receive this. I only have darkest brown color very disappointed that no one from company would respond to emails With they should fix my color or issue a refund for this mistake
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandy R.
April 13, 2018
NOT what I asked for, NOT happy at all
POSTED BY:
Sandy R.
April 13, 2018
The color I previously ordered was not what I had asked for, I was sent brown & purple. I had asked for black with a purple overtone/highlight. Since using the hair dye you folks sent to me my hair has been falling out in clumps, when I brush my hair I now have to sweep/vacumn the floor. I'm really terrified that I may go bald. PLEASE DO NOT SEND ME ANY MORE OF YOUR PRODUCT
Sandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kelly - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annemarie M.
April 13, 2018
Very disappointed
POSTED BY:
Annemarie M.
April 13, 2018
This is the fourth kit I have used. I am a medium golden brown and esalon has, up to this point, done a great job matching my color and covering my gray. I use the kit each time first on my roots and finish all over, following the directions explicitly. This time my golden brown is gone and darkest monochromatic brown (almost black) is what I am left with. I am so very disappointed because esalon’s formulation is the first color that really stays in my hair - so that means I am really stuck with this color for quite some time. It is harsh looking and not at all near my natural color. I look like a gothic vampire and it’s NOT Halloween.
Annemarie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
GENEVIEVE W.
April 12, 2018
Horrible
POSTED BY:
GENEVIEVE W.
April 12, 2018
This is horrible hair color that has left my hair dry and gummy feeling. I am canceling my service with you.
Genevieve - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Lianne J.
April 12, 2018
Not happy
POSTED BY:
Lianne J.
April 12, 2018
I colored my hair and it did not make any change. Furthermore, it’s does not look colored
Lianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Miko S.
April 12, 2018
Allergic
POSTED BY:
Miko S.
April 12, 2018
Hello. Loved your color BUT I’m afraid I’m allergic to your color products. I did do the skin test and it was positive. I used the color anyways cuz I was desperate to try. But it looks like this will not work for me. UNLESS you can come up with something I won’t have a reaction to. I may just have to go grey natural. Can you still help me?
So for now I put off my next order till May. If no solutions can be made , you’ll have to cancel my account.
Thank you very much. Miko
Miko - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. We are happy to hear that you performed a skin allergy test 48 hours before this color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Cricket S.
April 11, 2018
So I need it much redder
POSTED BY:
Cricket S.
April 11, 2018
Can I change my mind? I think I want it a whole lot redder.
Cricket - We value your feedback, and truly appreciate you reaching out. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sylvia A.
April 11, 2018
Shade not right
POSTED BY:
Sylvia A.
April 11, 2018
The last box I received was much darker once dyed.
Sylvia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Cheryl G.
April 10, 2018
Hard to use
POSTED BY:
Cheryl G.
April 10, 2018
Product was extremely drippy and difficult to keep out of your eyes and clothing.
Cheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Darlene W.
April 10, 2018
Not for me
POSTED BY:
Darlene W.
April 10, 2018
After 2 weeks the color is washing out and now my hair is mostly an orange/blond. Going to hairdresser to try and fix it.
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of us to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna B.
April 10, 2018
Eehhhh
POSTED BY:
Donna B.
April 10, 2018
I just felt like it didn't pop on my hair, very plain and still struggling with gray coverage
Donna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Linda R.
April 9, 2018
New Hair Color
POSTED BY:
Linda R.
April 9, 2018
We used the color kit exactly as the instructions said. I chose a light brown.
I had some grey roots and they turned golden, but the rest of the color was fine.
This product really burned my scalp. Probably harsher due to covering some grey.
Linda - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judith G.
April 9, 2018
Wrong color team ignoring my request.
POSTED BY:
Judith G.
April 9, 2018
I had sent previous emails and photos that I do not like color and it was the wrong color for me. I tried to adjust it and I was ignore. I just got my order again with the same color that I have requested a change of it. Obvios nobody saw or read my emails. I would like to cancel my account and request a refund please
Judith - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Keep an eye on your inbox for more details.
POSTED BY:
Addy C.
April 9, 2018
Disappointed
POSTED BY:
Addy C.
April 9, 2018
I found this hair colour no different to the shop brand box after 1 week i can see my grey appearing the colour was to dark not as expected the condition of my. Hair was no different to the shop box s!!
I would rather pay the extra and vist hair salon and get my hair done properly
Very disappointed with hair colour
Plus all products I purchased
Addy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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