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I changed my formulation, spoke through email with a colorist and even submitted pics of what I wanted. They confirmed my colors would be changed. It came as the same color as was previously received. When I complained they offered to refomulate it for next time and wanted me to send pics again and go through the whole process again. Mean while I have a color I paid for, won't use and they wanted me to pay for another new color. No way! Disappointed at the run around and lack of guarantee follow through!
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Daniel J.
June 28, 2018
Don't do it
POSTED BY:
Daniel J.
June 28, 2018
They will keep all your info, bank, credit card etc. They will bill you an d keep sending you product, rip off
Daniel - There are a lot of options for you with eSalon! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The biggest advantage of our hair color plan is that you receive 20% off of every order! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help.
POSTED BY:
Bev S.
June 28, 2018
No show!
POSTED BY:
Bev S.
June 28, 2018
Did not receive my first order which meant I havent used the second order yet as went to salon to colour. Disappointing!
Bev - We’re so sorry to hear that you did not receive your customized hair color kit. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Donna L.
June 28, 2018
Not the correct color for me
POSTED BY:
Donna L.
June 28, 2018
I wanted to adjust my color from a dark brown with reddish highlights to more of a chocolate brown color. That is not what I received. My color is a flat dark, dark, dark brown now. I don't like it at all.
Donna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle E.
June 28, 2018
Demi-Permanent dried my hair out
POSTED BY:
Michelle E.
June 28, 2018
My hair became very dry, I followed and pre-read the directions in the box(not rocket science). No response from my "Colorist" . I had to go buy a moisture mask for my hair :0( This is the first Demi that ever dried my hair out which it was drying like a permanent color would be(maybe mix-up) and the color was more brown than red(sad face). I only use Demi on my locks. Super hopeful this would save me from the salon time, unfortunately this was a terrible experience back to the salon for me..
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sheila E.
June 27, 2018
Did Not Cover My Gray
POSTED BY:
sheila E.
June 27, 2018
Disappointing. Messy and resulted in little noticeable improvement.
Sheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Karen W.
June 27, 2018
Color
POSTED BY:
Karen W.
June 27, 2018
I have medium blonde hair. I follow the exact instructions for the copper cover. After processing, the only difference was a few strands of copper hair.
Please cancel any further shipments.
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Erin S.
June 27, 2018
Something went wrong
POSTED BY:
Erin S.
June 27, 2018
I followed all the instructions and this was more brown and less reddish brown. So now my hair is brown.
Erin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Debbie P.
June 27, 2018
Root touched up
POSTED BY:
Debbie P.
June 27, 2018
I followed instructions and it didn’t fully cover the gray. I will have to touch up again
Debbie - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Kerri A.
June 26, 2018
Took me 3 days to get it washed out of my hair
POSTED BY:
Kerri A.
June 26, 2018
In filling out the questionnaire an saying that I have long thick curly hair I was excited because i thought that i would be sent enough product to color all of my hair and and whatever else would be enough. The shampoo and conditioner packets were maybe 1/2 a tbsp and did not even begin to cover my hair. This product is so waxy, day one my hair looked like i hadn't washed in in a month! It was heavy and greasy, day 2 my roots,were still clumpy and greasy and my ends looked like crap. Finally after 3 days I think it is all rinsed out, I'm not happy at all
Kerri -We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Deanna T.
June 26, 2018
Color
POSTED BY:
Deanna T.
June 26, 2018
The color does not stay on roots very long it seems like I get two weeks and then the gray starts coming out on the roots.its very upsetting. This is my last order . Please send now and I don’t want anymore. I want to cancel my contract. This is the last order. Send now please and I don’t want anymore orders. Thanku
Deanna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Jacqueline H.
June 25, 2018
Not Happy At All
POSTED BY:
Jacqueline H.
June 25, 2018
Product was very runny. Making it hard to apply with a brush/bowl set. Better designed for bottle application. Color selected was a Blonde with Copper. It was to take my very light blonde hair and make it a bit more of a strawberry blonde. I got mid level brown almost auburn. I'm VERY disappointed in the color. It will take months for this to fade out, or risk damaging my hair to strip or bleach it back to normal. This was a waste of $40.
Jacqueline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jessica T.
June 24, 2018
Darker than expected
POSTED BY:
Jessica T.
June 24, 2018
My hair prior had a at home dye treatment that faded to coppery red. I wanted to get back to my natural color, which is a dark brown. I did my hair last night and the color looked almost black (which I am ok with), but that damn red is still there too. Was hoping to get rid of that completely.
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa F.
June 24, 2018
Results were not as expected
POSTED BY:
Lisa F.
June 24, 2018
I used the color chosen for me, and my hair is still a reddish tone. In my opinion, this color did not help. I was advised to use a color with ash in it. Not sure if this was neutral. I have brassy tones to my hair as I did before.
Lisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Amy B.
June 23, 2018
Not impressed
POSTED BY:
Amy B.
June 23, 2018
The smell was awful, there wasn’t enough color for my long hair, my hair felt terrible after using the shampoo and conditioner, and the color faded pretty quickly to show my previous highlights. Not for me.
Amy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Margie D.
June 23, 2018
Very upset customer!!
POSTED BY:
Margie D.
June 23, 2018
I don't understand why you would ask for any remarks after you place an order because it seems like you ignore them any way. I asked if you could please send me the same thing I purchased in the past and if possible please just add a little more gold highlights and you put more copper in it. I'm very upset because it seems like you didn't even care to pay attention to anything I asked of you. Now I'm stuck with this color that I don't like at all. I can't believe that I trusted you to listen to me. From, Margie Dougherty
Margie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kayla J.
June 23, 2018
DID NOT RECEIVE ORDER
POSTED BY:
Kayla J.
June 23, 2018
My order said it was delivered yesterday, but I have received nothing.
Kayla - Thank you for reaching out! We are sorry to hear that your color order was not received. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
colorado5280
June 23, 2018
Too Red
POSTED BY:
colorado5280
June 23, 2018
This was eSalons 4th attempt to eliminate the red tint added by coloring. My hair was previously natural; never colored. The eSalon process is a complete guessing trial and error process. All color sets have made my once golden brown hair, look red. Their 5th attempt is in process now. Wondering how other online products compare. :/ So far, disappointing coloring product.
Lane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Robert S.
June 23, 2018
ugh!!
POSTED BY:
Robert S.
June 23, 2018
My color was supposed to be light brown.
my hair is now dark brown! I could have done better at Rite Aid.
Robert - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cindy M.
June 23, 2018
adjustment not good
POSTED BY:
Cindy M.
June 23, 2018
After getting my second color had adjusted was suppose to be light blonde however it went darker and had to much of a blue tint in it yuck..... don't want to do this again....
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joanna K.
June 22, 2018
Meh
POSTED BY:
Joanna K.
June 22, 2018
The color is good, however, it won’t rinse properly out of my hair. I followed the instructions exactly, and have scrubbed my hair 3 times since dying it. There is still a residue that feels waxy and looks incredibly greasy. I’m getting so frustrated.
Joanna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
JULIE K.
June 22, 2018
Easy enough
POSTED BY:
JULIE K.
June 22, 2018
The color was a little off and I think I should have left it on even longer to help with the gray coverage but overall happy with it. Will know more after my 2nd order with the color adjustment
Julie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Andrea B.
June 22, 2018
Didn't get what I asked for
POSTED BY:
Andrea B.
June 22, 2018
Didn't get what I asked for, advised of color change and they still sent whatever they wanted
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Marianne B.
June 21, 2018
Coverage
POSTED BY:
Marianne B.
June 21, 2018
The color formulated is good but I have stubborn grays and it doesn't cover well or last for me.
Marianne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Jean E.
June 21, 2018
Last application came out way too dark
POSTED BY:
Jean E.
June 21, 2018
This is really hard for one person to manage. While I like the color and cost, I will go back to salon just for ease of applucation
Jean - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
Victoria W.
June 21, 2018
Faded almost immediately
POSTED BY:
Victoria W.
June 21, 2018
Sadly this color needed to be applied twice and still did not stay for longer than 3 weeks. My hair is now back to the color it was before I colored my hair, all of the red is gone.
Victoria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Brenda L.
June 21, 2018
Brassy
POSTED BY:
Brenda L.
June 21, 2018
I will say that this formulation covered the grey however it was so brassy the color wasnt great. I am cancelling future orders. Thanks for trying
Brenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn W.
June 21, 2018
Fake red
POSTED BY:
Dawn W.
June 21, 2018
Color was way off this time. Instead of a strawberry blonde it turned out a bright fake red.
Dawn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Christin M.
June 21, 2018
Wrong Colour
POSTED BY:
Christin M.
June 21, 2018
After reading so many positives reviews I couldn't help but give eSalon a try. But as the saying goes - if it sounds too good to be true it probably is. The packaging was gorgeous, the product came nearly a week early, the instructions seemed a little off to me .. my hair was black, colour stripped and redyed so rather red in colour. I needed to neutralize the red and get back to my natural ash dark blonde. Instructed to leave dye on my roots alone for upwards of 30 minutes despite already being the colour I was attempting to get to and a whopping 3 minutes on the rest of my hair and not as straight due but as diluted and washed in as if it were a shampoo didn't seem like long enough to both neutralize the red tones and correct the colour. Let alone do so evenly. Despite my uncertainty I did just that and sure enough I now have a caramel light brown head that is horribly inconsistent rather than a nice dark ash blonde throughout. Very disappointed and do not recommend.
Christin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Crystal J.
June 20, 2018
Color doesn't last
POSTED BY:
Crystal J.
June 20, 2018
I like that u receive everyrhing in the packe5, but color doesn't last more than a week. .
Crystal - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Laurin R.
June 20, 2018
Confused to receive the incorrect color again
POSTED BY:
Laurin R.
June 20, 2018
I was really disappointed with my most recent color set. I have ordered three different times so far: the first time, the color was not exactly what I was looking for (but the directions were easy to follow, the product was of good quality, and I was happy with the results for the most part), so I left notes for the next shipment; the second color set I received was perfect! I could tell that the colorists read and considered my notes, and sent me exactly what I was looking for - I was stoked! For some reason, this third set I received was a similar color to the first again...and the directions advised me to color ONLY my roots, then pull color through the rest of my hair at the very end. I was glad that I decided to pull color through a bit sooner than that, because when I was finished washing and drying my hair, my roots were definitely a different color than the rest of my hair (and not even the color I was hoping for). :(
I was really thrilled with my results from the second order I placed, and want to continue with that exact formula every time. If we could ensure that, I would be a happy and return customer! Thank you for your help with this!!
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Laura M.
June 19, 2018
Not sure what happened
POSTED BY:
Laura M.
June 19, 2018
After my recent color with the new packaging the texture of my hair was not right. Usually my thick hair becomes silky and this time it was like I could not get the product out of my hair. It took several washes to get it to the after color texture I am accustomed to.
Laura - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Maria A.
June 19, 2018
It was
POSTED BY:
Maria A.
June 19, 2018
way to dark .. I have been coloring my hair for the last 30 years so I kinda know the process by now. The product was good and had ease of application however, the color itself was way to dark. It does not have any high or low lights on it, it is just uniform monotone color.
Maria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jennifer A.
June 18, 2018
Absolutely hate the color
POSTED BY:
Jennifer A.
June 18, 2018
I totally hate the new color and will not be ordering again.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ariel I.
June 18, 2018
Too dark
POSTED BY:
Ariel I.
June 18, 2018
I asked for an adjustment to make it lighter w more red or violet but it was just dark brown
Ariel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kerry D.
June 18, 2018
No, just no
POSTED BY:
Kerry D.
June 18, 2018
The color did not turn out as expected. The end result looks brassy. I hate it.
Kerry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Zoe N.
June 17, 2018
I hated it
POSTED BY:
Zoe N.
June 17, 2018
It was a lot lighter, I hated it and no longer want to use this service, but funny enough I am having a hard time finding a place to cancel.
Zoe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lisa H.
June 17, 2018
Too dark
POSTED BY:
Lisa H.
June 17, 2018
I asked for the color to be lighter this time still way to dark. If I can’t get the color I really want I won’t order again.
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tonya L.
June 17, 2018
It's ok for the price
POSTED BY:
Tonya L.
June 17, 2018
In the beginning I really liked this company, but for some reason, the last 3 times, it takes me over 30 minutes in the shower to wash it out of my hair (and I usually still can't get it all out until round #2). It makes my hair feel all clumped together for the rest of the day.
Tonya - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Randi B.
June 17, 2018
Did not cover greys
POSTED BY:
Randi B.
June 17, 2018
Super disappointed in new color didn’t cover greys. Super disappointed
Randi - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Valerie L.
June 16, 2018
It's a nice color.
POSTED BY:
Valerie L.
June 16, 2018
Its a nice color..but it's not red enough! I want it to be a more red ..red ..as red as I can get it without bleaching it! It's more of a copper red right now. Needs to be a deeper brighter red if possible.
Valerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Joy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosa F.
June 15, 2018
Not good
POSTED BY:
Rosa F.
June 15, 2018
I am happy I was refunded due to not being happy with my results. What I’m not too pleased with is the fact that this company promises.... I mean PROMISES to find a custom color that works for you, but if you ask for help too much they cancel your account and say “sorry can’t help you” and your left with brittle hair that looked better before you ever used esalon.
I recently tried they’re light set, I followed all the instructions to the T, and surprise... it didn’t work. I emailed them and just simply said hey Your super expensive light set didn’t do anything.... at all, and within minutes they sent me a refund , full price, along with an email saying “ we can’t do your color, sorry” so on that note, esalon 1 does not take criticism, I’m telling you your kit doesn’t work and your dismissing me and 2 is not custom , they’re colors are codes and if they don’t find a code that works , they send you on your way, it’s false advertising. So thanks esalon, at least you refunded me. But false advertisement isn’t how you KEEP customers
if it would be possible to give minus stars or at least no stars i would. i am very unhappy. my hair was light blonde with hints of yellow and my own colour, reddish, copperish blonde. i ordered a root kit to make my hair a cool blonde, grey, silverish white blonde. i spent all this money and effort to end up exactly my own haircolour, copper blonde, warm, bronish/red. everything i don´t like!! not at all what i ordered, am sad and dissappoint i messed up my hair. very unhappy. wonder if i have ben sent the wrong colour.
Marieke - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bobbi T.
June 15, 2018
It was ok
POSTED BY:
Bobbi T.
June 15, 2018
It was ok. Covered my roots well and the color was right. Very dull though. Gonna try one more time.
Bobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Nora P.
June 15, 2018
Goop
POSTED BY:
Nora P.
June 15, 2018
Tried hair color several times. It became like paste trying to wash out!
Nora - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Michele D.
June 15, 2018
Please cancel my order
POSTED BY:
Michele D.
June 15, 2018
I have cancelled this before and I keep getting this product. Stop sending this please
Michele - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Michele M.
June 15, 2018
I did not like this product.
POSTED BY:
Michele M.
June 15, 2018
I had my cousin who's a stylist apply the color and followed all guidelines as suggested...cool water to wash my hair, special color safe shampoos, ECT..but despite that the color began to fade after 2 weeks or so. In addition to that it was supposed to be a violet shade and it wasn't even close to that. Also, my hair is now brittle even though we followed the directions exactly as they were written. I don't often dye my hair and have never had this problem in the past. My hair was healthy, thick and shiny. Now it's rough and frizzy. I would like a refund.
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Patricia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Brandi S.
June 13, 2018
First try
POSTED BY:
Brandi S.
June 13, 2018
I love the ease of picking a color and having it shipped to me whenever I'm ready. My color didn't turn out the way I was hoping, I picked too dark of a base color. I don't know why but it seemed like it took forever to get the color out of my hair. I had to rinse and wash my hair 5 times in one night because it just wasn't coming out.
Brandi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Sam K.
June 13, 2018
Green was not the shade I wanted!
POSTED BY:
Sam K.
June 13, 2018
Was a lot darker than expected and was incredibly difficult to remove. It also left my hair with a definite green tinge. Whether the green beats the orange tones that are usually left is debatable. I had to go to the supermarket to get another colour to cover this. My worst colour ever and after 3 attempts, this is my last.
Sam - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sabrina T.
June 13, 2018
Not right color
POSTED BY:
Sabrina T.
June 13, 2018
It was not the color i was looking for..... want it redder but there's still too much brown in it.
Sabrina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Emily B.
June 12, 2018
Wrong color
POSTED BY:
Emily B.
June 12, 2018
I asked for a cooler blonde. I also had said that I pull red really bad. But now I have a red blonde and am definitely not happy with the color.
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marie P.
June 12, 2018
Doesn’t cover gray
POSTED BY:
Marie P.
June 12, 2018
I put in my profile that I had hard to cover gray and that my hair was very long. My grays were not covered and I did not even come close to having enough shampoo or conditioner to wash dye out. I will never use again.
Marie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
diane C.
June 12, 2018
demi is not temporary color do not be fooled as I was
POSTED BY:
diane C.
June 12, 2018
after nearly a year with salon,the color became increasingly redder!!Several attempts to correct were made to no avail..finally it was STRONGLY SUGGESTED I seek professional assistance.Long story short,$160 later most,not all the color is removed,the rest will have to regrow,something I was trying to avoid,with semi permanent.
My hair is nowhere near what it should be and so buyer PLEASE BEWARE...the color charts online cannot adequately portray what you will end up with.A very expensive and frustrating experience not to mention the damage to my hair!!!!
Diane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kellie L.
June 12, 2018
Just Ok!
POSTED BY:
Kellie L.
June 12, 2018
Nothing wrong with the color, but lacks shine and can’t see the Golden tones in the color.
Kellie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
JoLean F.
June 12, 2018
Didn’t work
POSTED BY:
JoLean F.
June 12, 2018
I ordered soft black (blue) was not blue at all, washed out really fast.
JoLean - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Amber L.
June 11, 2018
Color Mix up
POSTED BY:
Amber L.
June 11, 2018
In the past, my purchases have been just fine. However my most recent shipment of color was not. The #2 bottle was not the color I wanted. My hair ended up bright red orange, and not the red brown that i have been getting. It was very disappointing.
Amber - We value your feedback, and truly appreciate you reaching out. We apologize for the disappointing experience you had with our hair color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Chelsea O.
June 11, 2018
Too dark
POSTED BY:
Chelsea O.
June 11, 2018
The overall color was much darker than the last color mix I received. I went from a very nice copper to an Auburn with almost zero red or copper to the tone. Definitely not happy with this coloring experience compared to previous ones.
Chelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Candi B.
June 11, 2018
Too much red
POSTED BY:
Candi B.
June 11, 2018
I asked to go back to my previous color, which was little less brown & little more red. This color was waaaaay too much red!!
Candi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca R.
June 11, 2018
Not crazy about the new packaging
POSTED BY:
Rebecca R.
June 11, 2018
The new packaging sucks! The color leaked. The toner bottle I couldn't get tight enough I guess and it was coming up out of the neck. It's a big bummer. The shampoo and conditioner packets are way harder to open especially with wet hands. The color still looks great, but I am very disappointed with the new look and packaging.
Rebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Linnea H.
June 11, 2018
Dark/gray coverage
POSTED BY:
Linnea H.
June 11, 2018
Too dark, want gray coverage but would like some subtle texture in colors.
Linnea - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Pam M.
June 11, 2018
Didn't cover gray
POSTED BY:
Pam M.
June 11, 2018
I was not impressed with the coverage. It did not cover my gray. I need to color again after a few days. The packaging is nice and easy to follow but it didn't work well for me.
Pam - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Robyn H.
June 11, 2018
I'm crying
POSTED BY:
Robyn H.
June 11, 2018
My white hair has changed to muddy brown.
The team either doesn't look at my photo or just thinks I should have muddy brown hair.
Robyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katharine H.
June 10, 2018
Not Copper Enough and won't wash out.
POSTED BY:
Katharine H.
June 10, 2018
I ordered this hair color previously and it was a decently bright copper red. This time I feel slightly like a brunette with some red highlights. I knew it might be slightly darker the way I dyed it but it is waaaay darker and barely even red. It was quite disappointing since last time it went mostly well.
However both times it was nearly impossible to wash out of my hair. I used all of the shampoo given and then had to use my own to just get the stuff out of my hair. Then I woke up this morning with parts of my hair still feeling weird and had to wash my hair again. I have no idea how that will affect my hair in the future.
Katharine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Kathryn B.
June 10, 2018
Really loved the presentation but didn't do much for my hair.
POSTED BY:
Kathryn B.
June 10, 2018
When my package arrived I was so estatic to unbox it. I have to give it to esalon for making hair color so fun and personal, I loved the whole concept and they really make sure your coloring experience is seamless. I just didn't love the color. It's not at all what I imagined. Maybe my hair needed more time to process, etc. but this shade of blonde only slightly diminished some brassy tones. Wish it would have done more.
Kathryn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Lisa C.
June 10, 2018
Used to love it, now...
POSTED BY:
Lisa C.
June 10, 2018
I have been a faithful eSalon customer for years, but I’m considering moving on. This product redesign is to blame. I hate when companies can’t leave a good thing alone.
1. Too much unnecessary plastic is making the environmentalist in me twitch.
2. Redesign colors and fonts are bland and I can’t quickly tell products apart like I used too.
3. New developer bottle pinhole is too, too small. I have to adjust it myself with scissors which sometimes results in too much product being dispensed.
4. New color bottle has a wide mouth that you are trying to pour into a smaller developer bottle, making that precarious.
I just don’t understand why they took something so wonderful and made it worse.
Lisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Susan P.
June 10, 2018
Waste of money
POSTED BY:
Susan P.
June 10, 2018
I had such high hopes. I always explain to the colourists my greys are difficult to cover. I’ve had many trips back and forth to the salon when the colour didn’t ‘take’. Unfortunately eSalon colour was one of those colours that didn’t do the job.
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Suky C.
June 10, 2018
Somewhat disappointed
POSTED BY:
Suky C.
June 10, 2018
I have been using this product for almost 8 months to a year. sadly, this does not cover my grays like it claims. I have emailed regarding "adjusting" the color for coverage. However, nothing has changed. I have tried their root cover up and that was a bigger disappointment. It made my hair look dirty, didn't cover and if i ran my fingers thru my hair the dye got all over my hands!!!! Eventually i would have dark spots all over my face, i was horrified being in public and eventually noticing the spray had flaked all over my face. i will give this product a little more time but I'm thinking if you have stubborn hair this may not be for you. I follow the instructions, and even leave it a little longer and as soon as i get out of the shower i can still see some grey!!! I am supper frustrated.
Suky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Katharine F.
June 10, 2018
Colour was disappointing and faded very quickly
POSTED BY:
Katharine F.
June 10, 2018
My first colour was much darker than I had expected. I was not offered a refund or free second colour, despite their guarantee of this. The colour then faded within a week anyway and has left my hair a dull brown. I had more compliments on my hair colour after using a shop bought box dye and will be going back to that in future.
Katharine - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Tammy B.
June 9, 2018
Dark
POSTED BY:
Tammy B.
June 9, 2018
Came out darker than rest of my hair. Left a heavy residue on hair after many washes.
Tammy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna J.
June 9, 2018
Worst hair dye ever
POSTED BY:
Anna J.
June 9, 2018
When I selected my hair color shade I chose a shade of orange-red. I just dyed my hair and it is splotchy, waxy and ashy brown. This was the worst hair dye I have ever used. I can’t believe just how terrible my hair looks and feels. I will have to have it fixed professionally.
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia G.
June 8, 2018
Not the colour I wanted
POSTED BY:
Patricia G.
June 8, 2018
I wanted a brighter colour - more orangey, like in my profile picture. I got a very dark orange.
Also, my hair got too dry.
Patricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Laura W.
June 8, 2018
Great color, but limited staying power
POSTED BY:
Laura W.
June 8, 2018
I just started with eSalon. I love the hair color. The instructions are great, and hints on the web site are very helpful. The only issue... this color is very diminished after a few hair washes. It is great the first day, but fades rapidly. I wash my hair about twice a week, not daily, so the fading is unexpected. If this could be improved, I would happily raise my rating.
Laura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Linda R.
June 8, 2018
Hair color
POSTED BY:
Linda R.
June 8, 2018
I like the violet tint but it was to much for me, I’m thinking I just like the deeper red color
Linda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
wanda H.
June 8, 2018
Did not last
POSTED BY:
wanda H.
June 8, 2018
After about 6 weeks color lightened quite significantly. Hair is dark brown, now a week out til next shipment hair is more reds and blondes. And all grey very noticeable. Will try again with changes to see if better.
Wanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Kathy D
June 8, 2018
Light ash brown or dark ash brown or darker blonde.
POSTED BY:
Kathy D
June 8, 2018
Not good coloring...didn't cover all my grey hair wasn't satisfied the first time.
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
May C.
June 7, 2018
Made my hair stiff like a broom brush
POSTED BY:
May C.
June 7, 2018
Used it and it didn't do what it was supposed to. Plus it made my hair really stiff and sticky. Feels like I put a whole tube of gel/bottle of hair spray on my hair. I will just stick to the German product I use (at least I know it does the job).
May - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lourdes L.
June 7, 2018
Grays
POSTED BY:
Lourdes L.
June 7, 2018
It was a nice color, but it didn't cover a lot of my grays.
Lourdes - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathy A.
June 7, 2018
Gray
POSTED BY:
Kathy A.
June 7, 2018
Didn't cover good enough,goldish still blending thru
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Melinda B.
June 7, 2018
Loved the color
POSTED BY:
Melinda B.
June 7, 2018
Loved the color. However, it only lasted about a week. Color washed out almost immediately. Within three weeks there was no trace of the color left. Cancelled my future orders.
Melinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Tia A.
June 7, 2018
Frizzy dry.
POSTED BY:
Tia A.
June 7, 2018
Scalp tingled, eyes watered during application. Color ended up a red orange especially in the sun. Hair is dry and frizzy. Disappointed.
Tia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley G.
June 7, 2018
Sticky and greasy
POSTED BY:
Ashley G.
June 7, 2018
Last time I chose a different color and I didn't have any problems! I wanted a dark brown this time which the color turned out beautiful, but my hair feels like there is a thick film on it and it looks greasy like I haven't showered in days. It leaves sticky and oily residue on my hands and people kept asking me tonight at work if my hair was wet and it was really embarrassing. What can I do to fix this??
Ashley - We’re sorry that you were unsatisfied with your recent custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Elizabeth M.
June 6, 2018
Gray coverage is medium
POSTED BY:
Elizabeth M.
June 6, 2018
I have grays around the hairline on my forehead and I have reviewed videos on website to ensure I’m coloring the right way and I have fallowed instructions and still can see grays same day I color my hair
Elizabeth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Crystal B.
June 6, 2018
May 2018
POSTED BY:
Crystal B.
June 6, 2018
I'm not as happy with the product as I was when the package included two coloring steps. I'm new to this though, I first colored my hair at age 50 with your product so I really have nothing to compare it to. I also think that having 2 conditioning packets as an option in the kit may be a good idea. Thank you.
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Chandnee N.
June 6, 2018
the colour lasted 1 wash i would like to stop but not able to no direction
POSTED BY:
Chandnee N.
June 6, 2018
colour not suitable for me, please stop all future order
Chandnee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Holly M.
June 6, 2018
Nice color
POSTED BY:
Holly M.
June 6, 2018
It's a nice color, but not as intense as I thought it would be. There isn't much of a difference and nobody seems to notice.
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
charlotte E.
June 5, 2018
Hair color
POSTED BY:
charlotte E.
June 5, 2018
I liked the color, did not cover the gray well, and I carefully followed the directions.
Charlotte - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
WENDY D.
June 5, 2018
Not good
POSTED BY:
WENDY D.
June 5, 2018
My roots are much much lighter than the rest of my hair which looks like the color it was before. Not happy at all!
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa Y.
June 5, 2018
Color came out OK. The highlight kit was really a waste of time
POSTED BY:
Lisa Y.
June 5, 2018
The color came out OK. It seems to fade rather quickly. The highlighter kit was a waste of time as the highlights barely changed the color of my hair. I can't really even tell much of a difference. Too much money for the kit.
Lisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Amy N.
June 4, 2018
Orange
POSTED BY:
Amy N.
June 4, 2018
This color still has too much red or brassy tones. My hair turns out more reddish than I like.
Amy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Karolina S.
June 3, 2018
My colour seems to disappear within first week
POSTED BY:
Karolina S.
June 3, 2018
At first I loved my new colour and the application was really quick and easy,my roots and rest of hair blended lovely but after second wash in week and half the colour is almost gone. I was expecting much longer lasting reasult for permanent colour hair dye.
Karolina - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Deborah G.
June 3, 2018
Not happy with the color.
POSTED BY:
Deborah G.
June 3, 2018
The color was much too dark gray and did not color evenly. Further the color is very flat with no shine
whatsoever. I am very unhappy with the look. Truly this is the ugliest color result I have ever had and now can't wait for it to wash out.
This will be my last order.
Deborah Gard
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Tammie P.
June 3, 2018
Not the color I expected
POSTED BY:
Tammie P.
June 3, 2018
I specifically asked for a new formula in the shade of WHITE ASH BLONDE. I received a shade close to the color of a pecan shell with an auburn tint.
My hair was somewhat gray and medium blonde. Now, it’s just awful. I’ve used this product before with ok results. But this time, it’s seriously disappointing. And NOT worth what I paid.
Please refund my money. I’m finished with your company. Too many chances and never good results.
Tammie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rhea K.
June 2, 2018
Quality control issue
POSTED BY:
Rhea K.
June 2, 2018
I have been a customer for several years. My April order was a disappointment. The redesign has shampoo and conditioner in identical packages which makes it hard for those who shower without glasses. In this order I got two conditioners and no shampoo. Likely because packaging is the same and the packer did not notice. The opening on the developer bottle was so small I had to stop and get a pin to enlarge it.
It was my intention to send these concerns via a contact us link but could not find one or any way to email customer service on the site. Thus, all can now see these issues.
Hopefully this was a one time issue.
Rhea - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Diana D.
June 2, 2018
Good but doesn't last as long as a salon
POSTED BY:
Diana D.
June 2, 2018
The color was good, a true 4, but the color doesn't last as long as when I get my hair colored at the salon.
Diana - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Kathleen C.
June 1, 2018
Not enough
POSTED BY:
Kathleen C.
June 1, 2018
With long thick hair it is not enough product.
Lorell gives you more conditioner to last a few washes for less money and more dye.
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberlee T.
June 1, 2018
Total red stain not the color I chose
POSTED BY:
Kimberlee T.
June 1, 2018
I have red stain throughout my hair I asked for copper this is not copper I like natural looking hair colour and this is far from it not happy at all
Kimberlee - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amada V.
May 31, 2018
STICKY DIRTY FEELING
POSTED BY:
Amada V.
May 31, 2018
THE COLOR IS PERFECT BUT I HAVE WASHED AND RINSED OUT MY HAIR SEVERAL TIMES AFTER COLORING AND IT FEELS GREASY AND STICK. ARE THERE ANY SOLUTIONS TO GETTING RID OF THIS???
Amanda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carol C.
May 31, 2018
Didn’t work for me
POSTED BY:
Carol C.
May 31, 2018
After reviewing my color choice with a consultant, we decided on dark blonde. It turned out light blond with an orangey cast. Now, just a few weeks later, it is significantly lighter. Looks terrible!
Carol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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