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Probably one of the worst hair coloring experience I’ve had.
POSTED BY:
Gretchen W.
February 13, 2019
Not very happy with the color at all. If I could attach pictures I would. I stated I would like a color that brightens up my hair, that I don’t like too dark and want to not have any black. My hair color is a medium brown and was currently a little darker than I liked, but not black. Yet After the first coloring treatment with esalon I now have jet black hair. I’m very discouraged and will not be ordering again. Plus the ease of the whole process is a mess. I would be happier with a one step situation and this was many. I’ve used many box colors before with way better outcomes. Also I did use the stain preventive and it didn’t work at all, neither did the one wipe provided. What a mess and I’m very upset! :(
Gretchen- Thank you for your feedback! We are sorry to hear that your color turned out differently than you expected. Please keep an eye on your email. One our of color experts will be reaching out shortly to discuss your color and see how we can get this resolved for you. We appreciate you reaching out, and we look forward to speaking with you soon!
POSTED BY:
Tiffany J.
February 13, 2019
Too dark and some residue?
POSTED BY:
Tiffany J.
February 13, 2019
I order a dark brown and it was almost black. But a very nice dark brown color, I just can’t pull off such dark hair with such pale skin. Also a section of my ends had some kind of waxy residue left on it that I had to wash 3 times and rinse with acv to finally get out. That has never happened to me before.
Tiffany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Janet R.
February 13, 2019
Horrified at my dark locks.
POSTED BY:
Janet R.
February 13, 2019
Under the recommendation from my friend, I was interested to try Esalon out but am horrified that I have gone from a warm rose gold to a flat dark brown, with uneven tones.
Although delivery was speedy from the USA to England. I cannot say that will be recommending Esalon to my friends & family.
I now have an appoint with a colourist to see if she can salvage my colour. God only knows how much this will cost to put straight.
As for Esalon’s “100% guarantee or its on us”, I can’t see how to complain & judging by all the negative reviews online, I will have to put this down to a hard & expensive lesson as I should have done more research prior to ordering from Esalon.
I am one of many dissatisfied customers.
Do your research before joining Esalon.
Janet- Thank you for your feedback! We are sorry to hear that your color turned out darker than you expected. The comments received here concerning your starting color do vary from what was received with your custom color profile, and your starting color indicated (particularly without a photo) is very important for formulating and your ultimate result. Our Color Happiness guarantee is something we stand behind! Please keep an eye on your email- we will be reaching out to help resolve this for you. Thank you for your time.
POSTED BY:
Becky Miller M.
February 13, 2019
It is not what i wanted
POSTED BY:
Becky Miller M.
February 13, 2019
WRONG COLOR HAS NO AUBURN/RED IT IS DARK DARK BROWN
[email protected]
Becky- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Silvia A.
February 12, 2019
No gray coverage
POSTED BY:
Silvia A.
February 12, 2019
Just like the store bought or salon color....this one did not cover the gray but just made it brassy looking...I did explain this problem up front before ordering, and followed the instructions to the letter....but the result was just as disappointing as the rest
Silvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ashley P.
February 12, 2019
Still have grays
POSTED BY:
Ashley P.
February 12, 2019
I wanted to try this product because I thought it would be better on resistant grays while my skin definitely has more color, I still have silver in my hair.
Ashley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ann R.
February 12, 2019
Still not the color I am after
POSTED BY:
Ann R.
February 12, 2019
This is the 2nd time I am trying to get my hair to a medium blond. My instructions are to color my roots with the 1st bottle for 30 min., and then use the 2nd bottle on the length for 10 min.
The roots are darker, it’s been over a week, and the root color is starting to lighten up a little, so it’s not as noticeable, but I wasn’t very happy. I am considering canceling my contract, I am not getting the results I want.
Ann - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sheila P.
February 12, 2019
Not the color I wanted
POSTED BY:
Sheila P.
February 12, 2019
Not the strawberry blonde I had hoped for. Very little change at all in my hair color from what it was prior to coloring. I do like the way my hair feels and the body it has, but otherwise I am disappointed in the product.
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia R.
February 12, 2019
Pros and cons
POSTED BY:
Alicia R.
February 12, 2019
It’s definitely cheaper than a salon, but I usually buy box dye from the store and color my hair myself. This treatment left my hair in hard clumps while coloring. I figured no problem that it will just wash out. Nope! Even while washing, my hair still stayed in clumps. I had to wash and conditioner it twice just to break up the clumps. My hair is definitely not soft anymore. Maybe after a few more washes it will be okay.
I had reddish brown colored hair prior to treatment, and I was trying to aim for a medium brown. I got a reddish medium brown. It’s not bad, but I was hoping to get rid of the red, but maybe I would have had to strip it first. My hair holds red really well.
They sent me two bottles, but I only needed one bottle. My hair is long but fine. I will use the second bottle later and decide then if I will repurchase.
Alicia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather G.
February 12, 2019
Waxy mess!
POSTED BY:
Heather G.
February 12, 2019
I wish I had read the reviews before ordering. My hair was a waxy mess even with following the instructions exactly. I couldn’t get a comb through easily, couldn’t blow dry my hair and it kept leaving the waxy residue on my hands. I seriously had to wash my hair 8 times to get the gunk out. I still had residue but it was manageable.
I’ve been dying and getting my hair dyed for 25 yrs and have never had this experience.
Never again!!
Heather- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bonnie B.
February 11, 2019
Color was completely off
POSTED BY:
Bonnie B.
February 11, 2019
After follow the directions and application process and letting my hair dry naturally, I looked at my newly dyed hair and was very disappointed. The grays in the front of my hair did not take the dye, the color was darker than the original color of my hair and it looks very flat. When washing it with the shampoo, I lost a fist-full of hair. The only reason I did not git it one star is because my hair was not damaged heavily.
Bonnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
DeboraN
February 11, 2019
Hmmm
POSTED BY:
DeboraN
February 11, 2019
I was so excited about my hair color coming in the mail. I did it. Followed instructions BUT my results are not...Well, I don’t like it. I have been wearing my hair up since I did it because I am not happy with the color it turned out. Its way dark and not what it shows on the screen at all. Every time I wash my hair, I still see red in the water. I don’t know what to say. It cover my gray but the coloring is not nice and even. The color I used to get from the grocery store turned as in the box and it was even all over. How can this one didn’t do that?? This color looks bad. I wish it wasn’t the case. I really do. I seriously need to fix it, which is a bummer because I don’t have time to be wasting. Otherwise, I would go waste hours at a hair salon.
Debora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
carol L.
February 11, 2019
The quality is good color is not.
POSTED BY:
carol L.
February 11, 2019
Did not care for the color. Too much red in the mix.
Carol - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily S.
February 11, 2019
Wanted way darker
POSTED BY:
Emily S.
February 11, 2019
I had indicated that I wanted to darken my overall hair color quite significantly (wanted to go to a dark brown color). After I was done coloring you could barely tell that I had done anything. My husband did not even realize I had colored my hair. Very disappointing as I feel I wasted $30.
I will say that the overall shine to the color is very nice.
Emily - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Kerry M.
February 11, 2019
Not the colour I expected
POSTED BY:
Kerry M.
February 11, 2019
Disappointed with the colour.
The shine is good though
Kerry- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Wiktoria E.
February 11, 2019
Not a pleasant experience
POSTED BY:
Wiktoria E.
February 11, 2019
I enjoyed opening my personalised packaging, but the product left my hair in different colour than expected and it was extremely difficult to wash it off. I had to wash my hair free time and despite using lots of conditioner my hair still felt like straw.
Wiktoria- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
NATALIE T.
February 10, 2019
Very confused as to what the heck this color team is thinking
POSTED BY:
NATALIE T.
February 10, 2019
I politely provided a review of the product I received as ESALON ASKED ME TO. The color was great on the bottom half of my ends, which is what I told them. However, I expressed that the roots looked really terrible and not the color that I wanted. Instead of offering to send me a corrected dye to fix the bad 2 toned application, they notified me they made a new mixture, which was the OPPOSITE of what I expressed in the review. They made the entire color the ash brown (which was not ash it was a softener light brown which quickly became red after I dyed it). I am really not pleased with the quality of the dye either as it faded FASTER than boxed dye and my all over hair color is getting as brassy as my hair was before when I hadn't dyed in 6+ months (which looked terrible).
So in conclusion I have 2 toned hair (lighter red top hair) and lengths that are somewhat darker and becoming more brassy. Also should note I use after color sealer to seal the cuticle and prevent oxidizing, wait 72 hours to wash my thin hair after colored hair (which takes dedication because it quickly gets greasy), and use salon formula shampoo and conditioners for dyed hair.
Not impressed with the 100% satisfaction guarantee so far! Going to go out and get a box of dye to fix this before the holidays is what seems to be the answer.
UPDATED REVIEW 2/10/19:
It just keeps getting worse. a 3RD TRY, and the stylists/ customer service associates have ignored me again. I asked for ALL OVER PERMANENT DYE applications on both corrected orders and this 3rd one, they went back and gave me the exact same order as the first order I received which I complained about because it left my head TWO DIFFERENT COLORS.
These people seem to be able to get it right, or follow through or listen to any instruction. I am beyond displeased. They did give me the same COLOR as my first order, and ignored all the rest of the instructions and my entire original complaint.
I’m so unhappy with my results. I take to bleach very easy coming from a dirty blonde natural (untouched!) hair type. And instead of a cool blonde color I was hoping to achieve, I have a horrible ginger strawberry blonde. WTF
Stephanie- Thank you for contacting us! We apologize for any confusion. The product you purchased was hair color, which cannot provide the same results as bleach. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to discuss your color further. Please see your email for further information, and let us know if you need any further assistance!
POSTED BY:
Pamela C.
February 10, 2019
Great color but waxy, doesn't rinse out
POSTED BY:
Pamela C.
February 10, 2019
As others have experienced, the color is great, exceeding my expectations. But have shampooed 4 times since coloring last night and hair still feels waxy. This is especially a problem for me because I have a lot of hair and live in a fairly humid environment so my hair won't dry. I do hope they are able to resolve this issue.
Pamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura L.
February 10, 2019
I got hot roots!!!
POSTED BY:
Laura L.
February 10, 2019
I used the color matched for my hair and now I have hot roots. I am going to have to go to a stylist to have it fixed. Very disappointed ☹️
Laura- Thank you for reaching out! We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care members to help resolve your concern. Please let us know if there is anything else we can do to help!
Nancy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Linda L.
February 10, 2019
Disappointed!
POSTED BY:
Linda L.
February 10, 2019
I was so excited to receive my order. Not so much after using it. Color was way too dark. I had blonde hair and wanted to add some very light Auburn/copper. I even uploaded a picture of my hair color.
I also had to wash my hair literally 5 times after coloring because the products made my hair so greasy/oily.
Disappointed in my purchase. I'll be getting my hair done this week to try and fix it 😐
Linda- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution to better suit your needs.
POSTED BY:
Barbara G.
February 10, 2019
What a crappy hair color
POSTED BY:
Barbara G.
February 10, 2019
Just tried my order and it truly suckz, my hair is so sticky, I can't get a comb or brush through it, it's never ever been like this from the salon or from the many colors I've done myself, I would NEVER RECOMMEND this stuff and will never order anymore!!
Barbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Customer Service Representative to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Catherine W.
February 10, 2019
Don't waste your money
POSTED BY:
Catherine W.
February 10, 2019
The chemical smell of the formula was too strong. The gray coverage began to fade after only one week. The directions were followed as directed.
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please be on the lookout for an email from our Customer Services Representatives to resolve this matter.
POSTED BY:
Melody D.
February 10, 2019
Review
POSTED BY:
Melody D.
February 10, 2019
A little less red next time, although I asked for it. I’ve gotten lots of compliments, just would like less obvious roots.
Melody - Thank you so much for sharing your feedback. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Melissa G.
February 10, 2019
Sticky residue
POSTED BY:
Melissa G.
February 10, 2019
Was extremely difficult to rinse had to wash my hair with regular shampoo at least eight times begin to dry my hair and still had a sticky residue close to the scalp and I've never had a hair dye that sticks to the scalp and stained the scalp as well
Melissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Cara S.
February 10, 2019
Tried again
POSTED BY:
Cara S.
February 10, 2019
I really wanted to get back to eSalon but this formula left my hair really dry.
Cara - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Teniya M.
February 9, 2019
Loved the strand test but did not like the complete turn out.
POSTED BY:
Teniya M.
February 9, 2019
When I did the strand test everything looked great and I thought I would enjoy it but upon completion, I was not in love with the look. It is far too dark due to the light developer used and I feel that impaired the look.
Teniya- Thank you for your feedback! We are sorry to hear that your color came out darker than expected! Please keep an eye on your email for a message from us shortly to discuss your color further and see how we can reformulate to better suit your needs. We appreciate you reaching out!
POSTED BY:
Randi A.
February 9, 2019
Not at all what I wanted
POSTED BY:
Randi A.
February 9, 2019
When I selected a color, I expected red undertones but my hair is basically maroon and I followed the directions exactly. I would never trust this company again with hair color. The color I got was precisely what I DID NOT want. I am incredibly disappointed. I had to run out and buy other dye to fix it. It was embarrassingly red and cheap looking color.
Randi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheyenne W.
February 9, 2019
Wayyyy too dark
POSTED BY:
Cheyenne W.
February 9, 2019
I had balayage done about six months ago and wanted my hair back to one color. My natural color is a dark brown, so that’s what I ordered. After dying my hair, it came out to a very dark brown/black.
Cheyenne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle S.
February 9, 2019
Hard to wash out
POSTED BY:
Michelle S.
February 9, 2019
Product when rinsing seemed to turn to jelly / fat in my hair I felt like I was trying to rinse butter out with cold water I used 1/2 bottle shampoo to get the goo out and lost a large amount of hair
Michelle - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Erlinda S.
February 9, 2019
Bad
POSTED BY:
Erlinda S.
February 9, 2019
I did my hair did not turn the color I want I'm very disappointed
Erlinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kswd
February 9, 2019
Would not recommend
POSTED BY:
Kswd
February 9, 2019
Turned out nothing like the picture. I understood with my darker hair that the coloring may not be amazing as advertised, but I did expect a bit more. After trying to dye my hair twice it was still barely noticeable and what little was in there pretty much washed out after two washes. This product was such a disappointment and I really wanted to love it but I couldn’t ignore how dissimilar my results versus those promised to me were.
Kswd - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Jodi P.
February 9, 2019
The coloring turned out to be just what I had in the first place.
POSTED BY:
Jodi P.
February 9, 2019
I wanted a lighter blonde rather than the mousy brown that I have. Do you recommend highlights or just a whole new color which must be lighter than medium blonde?
Jodi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Barbara - Here at eSalon, we are always striving to create the best products possible. We're sorry to hear that you are looking to cancel. Keep an eye on your inbox for more details.
POSTED BY:
Heather S.
February 9, 2019
Few disappointments, but willing to try again
POSTED BY:
Heather S.
February 9, 2019
The color did turn out great, however, it was not mahogany. The level was right on, but I don't feel there was really much "red" at all. Also, I did not receive two pairs of gloves. I only got 3 gloves total. Which made the last step mighty difficult. (I did not realize I was short a glove until it was that time) Also, I have fine hair that is shoulder length, but it is super thick. I felt like I struggled to cover the last section of my hair, and then I didn't really have enough shampoo to wash it completely.
Heather- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ouafaa W.
February 8, 2019
The color was too dark
POSTED BY:
Ouafaa W.
February 8, 2019
Hi all, the custom color that was made for me was too dark and had a brassier tone and I wish it was a lighter and no brassiness.
Nevertheless, the color was good if the results were what I was looking for.
In the future ordered, can you please fix it to what I want it and to my satisfaction.
Thank you 🙂
Quafaa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cynthia C.
February 8, 2019
wrong color
POSTED BY:
Cynthia C.
February 8, 2019
Color not accurate. I wanted brown and ended up with black ugly hair. I'm embarrassed to go to work how can I get my hair color back? Please do not send me any more products as now I'm stuck with this awful color.
Cynthia - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy T.
February 8, 2019
Not as convenient as you think
POSTED BY:
Amy T.
February 8, 2019
I waited 3 weeks for delivery and then had to go to pick it up as it didn't fit in my mailbox.
Then I found that the package was missing the second bottle. After raising this issue, I was offered a credit to order again, but would have preferred them to just send the missing bottle.
The colour was really good, but the service is not as slick as the product
Amy - Thank you for your feedback. We apologize for the disappointing experience your first delivery. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melanie L.
February 8, 2019
Poor gray coverage
POSTED BY:
Melanie L.
February 8, 2019
And this didn’t really bring my roots and the rest of my hair together at all.
Melanie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Katherine C.
February 8, 2019
Mixed results
POSTED BY:
Katherine C.
February 8, 2019
Poor gray coverage. Love the color, but not working to cover the gray. Left solution on extra 10 minutes, with no better results.
Katherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kristin S.
February 8, 2019
Too drab
POSTED BY:
Kristin S.
February 8, 2019
I love the service and products of esalon. But this color adjustment was way off. Color is flat and drab. Wanted to tone the brassiness but now just a dirty dishwater blonde. Disappointed.
Kristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Heather G.
February 8, 2019
Too dark
POSTED BY:
Heather G.
February 8, 2019
After rinsing and washing and conditioning I Frye’s my hair and my roots are black! I followed the instructions to a T and holy cow this color is far too dark!! The violet shines through nicely on the mid hair and ends but roots just colored to darkly... so now I am going to have to strip it and re-color... pretty upsetting...
Heather - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Angela C.
February 7, 2019
Didn't come close
POSTED BY:
Angela C.
February 7, 2019
The color isn't even close to what it's supposed to be at all. Very unhappy. Have to buy stuff to fix it. Didn't cover my greys and came out bright red and 2 different colors for the roots and ends.
Angela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Maggie S.
February 7, 2019
Color was a little better but still dark
POSTED BY:
Maggie S.
February 7, 2019
The only negative I would have to say is the grays on my hair discolor very quickly with this hair color. Need to design a hair color that is resistant to gray
Maggie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Lisa - Thank you for your feedback. We’re sorry your recent order didn’t provide the coverage you expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you.
POSTED BY:
Melissa C.
February 7, 2019
My hair color is exactly my natural hair color
POSTED BY:
Melissa C.
February 7, 2019
I am not interested in your products. Please take me off the membership. I wanted a extreme change and all I got was my natural hair color
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara H.
February 7, 2019
Custom color set
POSTED BY:
Barbara H.
February 7, 2019
This did not work for me. It did not cover my grey well and I did not feel my color looked like the color I ordered. I would like to discontinue the product.
Barbara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
.
February 7, 2019
Good product
POSTED BY:
.
February 7, 2019
Like the product - but the color doesn't seem to get past red or strawberry blonde
Jolene - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kathleen C.
February 7, 2019
Dissatisfied
POSTED BY:
Kathleen C.
February 7, 2019
After following instructions my hair has PINK streaks throughout!
VERY UNHAPPY!!
Kathleen - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Debbie W.
February 7, 2019
First Order - a Disaster
POSTED BY:
Debbie W.
February 7, 2019
My lightest hair turned gray green (ash). HATE IT. Do not want to order again.
Debbie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Jennifer B.
February 7, 2019
Not the color shown online.
POSTED BY:
Jennifer B.
February 7, 2019
The dye turned into the color I was hoping for but it's more reddish and not really dark. I like more purple which it shows online.
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katie P.
February 6, 2019
Gray Coverage
POSTED BY:
Katie P.
February 6, 2019
The gray coverage didn't seem as good with this color, maybe too light, not sure.
I did cover the strands really well, and left one for amount of time it stated.
Katie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from one of our representatives to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amy C.
February 6, 2019
Disappointed
POSTED BY:
Amy C.
February 6, 2019
To start with the kit doesn't fit through the letter box so I had to collect it from the post office, which is very annoying.
Just because you print my name on the instructions doesn't make it personalised. I found the whole thing very generic.
I also found the dye very hard to wash out of my hair, the shampoo they provide you with didn't help. It took me a few washes to get it fully out. It was leaving a claggy residue at my roots.
The colour is OK, no better or worse that a box dye from the shops. It's quite dark for a medium brown and it still has hints of red in, which I was trying to move away from.
Amy - Thank you for your feedback. We apologize for the disappointing experience.You are fully covered by our Color Happiness Guarantee, and one of our Customer Service Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lyndsey W.
February 6, 2019
Left hair waxy
POSTED BY:
Lyndsey W.
February 6, 2019
I have used this same color a few times now. The first few times my hair felt fantastic and healthy. This last time the product coated my hair and was very waxy and difficult to wash out. I had to wash my hair multiple times with a strong clarifying product before my hair felt normal again. I was highly disappointed. After this experience I went back and read some of the one and two star reviews and see that many people have had this same issue after the first couple applications. Did you change the formula or is this some kind of bait and switch thing?? I do not color my hair often, usually only 2/3 times a year so I know my hair hasn't been over processed. I will not be recommending this product anymore and I will not be using it again.
Lyndsey - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Brittany M.
February 6, 2019
Color not as advertised
POSTED BY:
Brittany M.
February 6, 2019
The first few days I was loving the color except some parts were very light. Almost like a raspberry color. It wasn’t as close to my natural color I wanted. Now it’s already fading and you can tell I colored my hair.
Brittany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Customer Service Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kimberly A.
February 6, 2019
Nothing Special
POSTED BY:
Kimberly A.
February 6, 2019
I'm happy that I got my kit for ten dollars. It's supposedly custom blended, but objectively it's not better than products in the drug store. Actually, I prefer the boxed color that I can find anywhere. I highly recommend you save your money and purchase Feria instead. It's a better product. Disappointing.
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jasmine P.
February 5, 2019
Nope
POSTED BY:
Jasmine P.
February 5, 2019
Was going for a golden medium brown.
I am kind of gingery and my ends didnt take.
Not satisfied
Jasmine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Anna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Betty - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan C.
February 5, 2019
New Customer
POSTED BY:
Susan C.
February 5, 2019
The color for my roots could not cover my stubborn grays around my face.
Unhappy
Susan - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Alison C.
February 5, 2019
Grey coverage
POSTED BY:
Alison C.
February 5, 2019
I colored my hair a week ago and greys have begun to show up. What can be done to have better coverage for at least 2 weeks?
Alison - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Julie W.
February 5, 2019
High expectations
POSTED BY:
Julie W.
February 5, 2019
I was excited to get my color package but wasn't able to try it until a few days ago. I am not so excited any more. It didn't have enough purple in it and it seems to have been too much on my hair as it is frizzy. Soft but frizzy and the color just not good. Dull looking.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan W.
February 4, 2019
Carrot Top!
POSTED BY:
Megan W.
February 4, 2019
I asked for a darker copper colour, and now my hair looks like a bunch of carrots. I’ll never leave Esalon or complain because I simply LOVE IT, except for my current colour! 😔
Megan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura S.
February 4, 2019
The color is awesome, but it was SO hard to remove the product from my hair
POSTED BY:
Laura S.
February 4, 2019
I’ve washed my hair four times now and I still can’t get the dye off my hair. It’s almost like an oily glue goop that makes my hair stick together and it is VERY hard to wash out. I don’t know what is in the dye, but I’ve never had this problem before. I don’t think I’m going to try this again unless they redo the formula.
Laura - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
LARS
February 4, 2019
Wrong color
POSTED BY:
LARS
February 4, 2019
I colored my hair and followed the step by step instructions, I was left with a brown copper color for my roots, which I wanted but then a dark brown purplish/red color for my ends. I am not happy at all. The colors are COMPLETELY different and in no way shape or form should ever be chosen to fade into one another, especially by a "professional". I will never order from this company again. It's better to see what your getting then just someone sending you whatever they want.
LARS - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katelynn M.
February 3, 2019
Exactly what I did not want
POSTED BY:
Katelynn M.
February 3, 2019
I wrote in the notes that my hair pulls red. Guess what color my hair is? An ugly brown-red.
Katelynn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Nicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer L.
February 3, 2019
Nothing like the color I said I wanted.
POSTED BY:
Jennifer L.
February 3, 2019
My hair is nothing like the color I ordered. Watse of money! I had to go to Sally Beauty and buy color again to fix it.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Darlene C.
February 3, 2019
I was so excited to give this hair color a try!
POSTED BY:
Darlene C.
February 3, 2019
I was so disappointed on the outcome, I couldn't wait to shampoo my hair with my reg. shampoo afterward! I'll be staying with my usual home coloring which is much less expensive!!
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Laura F.
February 3, 2019
Hmm.
POSTED BY:
Laura F.
February 3, 2019
Honestly I'm not sure what went wrong. The thing I disliked the most was when I washed the color from the strip of hair I tested my color on. Even after I used the shampoo and conditioner provided my hands and that strip of hair were left feeling greasy. Its been years since I last dyed my hair but I dont remember having that issue with boxed dye from the store. I would like to try again but I'm not willing to pay $25 and wait another week for the box to arrive.
Laura - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Risty B.
February 3, 2019
Maybe they got confused?
POSTED BY:
Risty B.
February 3, 2019
Maybe you sent me what color i have an not what color i wanted? i wanted a much lighter copper tone, slightly mohogony and i have the exact color i already had .. and i didnt have any dyed hair ... its basically a dark brown .. cant see any copper at all just a TINY slight tiny ONLY in the sun Very sad
Risty - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Summer H.
February 3, 2019
Burning
POSTED BY:
Summer H.
February 3, 2019
Color wasn’t even close to what I asked for, but that’s ok, cause it washed out in 2 washes, but the worst was the excruciating burning of my scalp for over a week after dying. I’ve done my hair at home several dozen times with multiple brands and this is the first time I’ve ever experienced the burn that this chemical composition put on my skin. Hands, shoulders, back, no exposed skin was safe. I was protected through the dying process, but just rinsing it out and splashing a bit on these parts of my body was enough to leave a burn, even though I showered after the whole thing. I will never use this product again.
Summer - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lorna O.
February 3, 2019
Gave 1 star because can give less.
POSTED BY:
Lorna O.
February 3, 2019
Tried company years ago. Believe in giving second chances. This time their color expert did worse. Not sure how that was possible but she did. No fixing this embarrassing to go out it is that bad.
Lorna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
Amy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kim Y.
February 3, 2019
I love this product, but...
POSTED BY:
Kim Y.
February 3, 2019
I’ve been using esalon for a couple of years now and I love it, except for one thing. Like many others have said, it is nearly impossible to rinse out. It leaves a waxy clumpy film that takes 5 + washes to finally get out. I keep hoping that they will fix the problem because so many have complained about it, but so far no luck. I am going to try a different company and see if I can get the same great results without the rinsing problem. Hopefully esalon can fix it soon!
Kim - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Natalia C.
February 3, 2019
not good coverage on grays
POSTED BY:
Natalia C.
February 3, 2019
The color is fine but unfortunately doesn’t work well on the grays... didn’t cover much...
Natalia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Emily L.
February 2, 2019
Not a perfect match
POSTED BY:
Emily L.
February 2, 2019
I sent a photo in for help matching my hair color and took my best bet but the color was a bit off. Now I have grey roots and mismatched color roots.
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jolene G.
February 2, 2019
Won’t be doing this again.
POSTED BY:
Jolene G.
February 2, 2019
So disappointed. I held off doing the color for a while and finally did it tonight. While my roots color looks great my ends didn’t seem to grab the color and look weird.
I’m just going to the salon as doing long hair at home is a nightmare.
Three stars because I really liked the root color.
Jolene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Victoria A.
February 2, 2019
Worst experience ever
POSTED BY:
Victoria A.
February 2, 2019
The smell was the start of a bad night. Couldn't finish dying hair, so roots are bright red, rest is old dull red. All fans on in house and all windows open and patio door, didn't help until I dumped the rest down the drain as I showered. Even in shower it burned my eyes and choked me. The dye is runy and ruined clothes and all my bathroom stuff. I prepped as I always do, still ruined everything. Been dying my hair for 16 years, most of those years as red, and never experienced any of this. So angry, and appalled. What a nightmare
Victoria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lynn S.
February 1, 2019
Coverage
POSTED BY:
Lynn S.
February 1, 2019
I just colored my hair yesterday.I followed the instructions and there are areas that are a different color.My hair color was med brown.I ordered a mahogany brown.My husband said he can't even tell that I colored it. There are places where my gray was not colored even though I saturated it with the color.
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jacqueline B.
February 1, 2019
Brown color reformulated
POSTED BY:
Jacqueline B.
February 1, 2019
After 2 weeks, the gray was prominently peeking through at the temples.That has never, ever happened before the reformulation of the requested color.Only the colorist can determine why it happened.
I am clueless.
Jacqueline- Thank you for your feedback! Regrowth is normal at the two week mark, as hair grows at a rate of about 1/2 inch per month. Please keep an eye on your email for further information from us regarding your color and gray coverage adjustments, tips and tricks. We look forward to crafting your next custom color!
POSTED BY:
Brenda L.
February 1, 2019
Staining
POSTED BY:
Brenda L.
February 1, 2019
I like the color but not the way it stained my scalp. I even took it to my hair stylist to let her apply it. I think I would have had a big mess had I tried it by myself.
Brenda- Thank you for your feedback! We are sorry to hear that you were disappointed that the color stained your scalp. This is common with most color (it is less common with lighter blonde shades that have sheerer pigments), as the nature of color is the stain the hair, but our skin can also absorb these pigments. We are happy to assist you if you need any help. Please feel free to reach out to [email protected]! Thanks again for reaching out.
POSTED BY:
Terry C.
February 1, 2019
Not good
POSTED BY:
Terry C.
February 1, 2019
I've already written a poor review. I don't understand why I'm being prompted to write another one. But sure, I'll tell you again that your product stinks! It immediately began to fade in a week, by the third wash! This product is no better than the stuff you buy in the drug store or grocery store. And it is way over priced for the lack of quality product I have received. If I were you, I would not waste my time or money on this product. It is terrible if you are looking for something that will adequately cover your grays and not fade. The color was beautiful, the quality...not so much.
Terry - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharon B.
February 1, 2019
Custom color
POSTED BY:
Sharon B.
February 1, 2019
The color is good the coverage not so good. It does not cover like what I've been using for years. I like that it only takes 30 min but my roots still show and the color doesn't last very long.
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Matilda
February 1, 2019
Root hair color
POSTED BY:
Matilda
February 1, 2019
Still not quite what I wanted in the color. I'm going to wait on getting my next shipment.
Matilda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lisa H.
February 1, 2019
The color was much darker
POSTED BY:
Lisa H.
February 1, 2019
I wanted a medium blond and I got brown :(. Very disappointed. I was not ar all happy not did I get refund. So much for 100% guarantee or it's on them.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dana T.
February 1, 2019
Not what I wanted
POSTED BY:
Dana T.
February 1, 2019
It's not the color I was thought I was getting. I already had great brown medium/dark brown hair with red undertones. I thought I was getting a red copper but what I got was the same color of my natural color so I'm very disappointed
Dana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cecilia T.
January 31, 2019
It's BLACK
POSTED BY:
Cecilia T.
January 31, 2019
Not happy at all (actually cried) I'll make sure to make my review public too.
Cecilia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annique T.
January 30, 2019
Colour is never how it should be on my hair and it doesn't cover greys.
POSTED BY:
Annique T.
January 30, 2019
I have auburn hair and I have tried this product 3 times to give it the benefit of the doubt just in case I didn't do it right or maybe the mix was wrong. I have ordered various medium blonde colours in Copper Pearl and Copper Ash and there wasn't any blonde in my hair when I had finished, in fact it was darker (my natural colour is more golden) and it didn't cover the grey. Auburn hair is notoriously difficult to colour so I think I'm going to leave it to a salon next time.
Annique- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly! We appreciate your feedback!
POSTED BY:
Keeley B.
January 30, 2019
Not made any difference
POSTED BY:
Keeley B.
January 30, 2019
My hair colour is more less the same as it was before only difference now is you can’t see my root growth, was disappointing to say the least, this maybe suited for many people just wanting a top up in there colour but I was aiming for a change of colour
Keeley- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sukhwinder S.
January 30, 2019
Not working
POSTED BY:
Sukhwinder S.
January 30, 2019
Hi my color is not working fir me so i would like to discontinue my orders so pls no more color for me. Thanks
Sukhwinder- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us. Happy Coloring!
POSTED BY:
Joanne B.
January 30, 2019
Family loved it
POSTED BY:
Joanne B.
January 30, 2019
The family loves it...I am not so sure. Still trying to decide. I feel like it was just to close to normal hair color.
Joanne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emily V.
January 30, 2019
To close to my original
POSTED BY:
Emily V.
January 30, 2019
I was so sad that this didn’t work out. I was supposed to get a rose gold for dark blonde. Something that added red to my hair with out it being a crazy transition. Well they matched my hair wonderfully... to well actually. No one can tell that I dyed my hair other than me, hopefully it will work better next time.
Emily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kathleen K.
January 30, 2019
Fake color
POSTED BY:
Kathleen K.
January 30, 2019
My hair turned out exactly like I did NOT want it to turn out. It was supposed to end up being golden, reddish auburn. Instead, it turned out what I call Kool-Aid Maroon. It was embarrassing
Kathleen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ali M.
January 30, 2019
Didn't live up to my expectations
POSTED BY:
Ali M.
January 30, 2019
All the reviews comments and posts made me have really high expectations, so in the result was disappointing. Although it was definitely better then a box dye
Ali- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly!
POSTED BY:
Laura F.
January 30, 2019
First time and wasn’t pleased at all
POSTED BY:
Laura F.
January 30, 2019
Was not the color of burgundy at all not one bit just dark brown
Laura- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carrie P.
January 29, 2019
It's Ok
POSTED BY:
Carrie P.
January 29, 2019
Its ok for the price, just didn't last as long as I'd hoped.
Carrie- We are sorry to hear that your color did not last as long as you expected. Fortunately, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Heather R.
January 29, 2019
No grey coverage
POSTED BY:
Heather R.
January 29, 2019
I followed the instructions and my grey hairs were not covered at all
Heather- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lea N.
January 29, 2019
Disappointed
POSTED BY:
Lea N.
January 29, 2019
I found eSalon to be no better than any other box dye. In fact, I would have been happier with a semi-permanent from the drug store rather than the permanent shade from eSalon that was the only one available in the colour I wanted. Although I admit it was very close to my natural shade, it turned out much more drab than the picture. Furthermore, the product has very strong ammonia fumes and there are much gentler box dyes on the market. Will not use eSalon again.
Lea- Thank you for your feedback! We're so sorry to hear that our product did not meet your expectations. We take our Color Happiness Guarantee seriously, and e'd love to work with you to see if we can adjust to better suit your needs if we are able to! We do have a demi-permanent version of your selected permanent color available, and we'd be happy to reformulate for you. Please keep an eye on your email for a message from us shortly!
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