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Shannon- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pgrant
April 20, 2020
Does not work
POSTED BY:
Pgrant
April 20, 2020
I have hard to color gray. I made sure I noted this on esalon. My box from the grocery store works better! This was a waste of time and double the cost. A lot of my gray did take the color and the ones that did look blonde. I did everything just like the directions and I am not new to using box color. Try another brand don't waste you money!
Pgrant- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary
April 20, 2020
Did not cover grey and poor service
POSTED BY:
Mary
April 20, 2020
I followed the instructions. Product did not cover my grey at all. I was not offered a refund but told they would adjust the formula and send me a new kit (which I would pay for). Several weeks later, the new kit hasn’t come. I’ve used a store before and it works better and is less of a hassle.
Mary- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sharon S.
April 20, 2020
This shipment never arrived. Today's date is 4/20.
Sharon- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Kellyn S.
April 20, 2020
Too warm.
POSTED BY:
Kellyn S.
April 20, 2020
No matter how many times I asked or with what words, all of the colors turned out far far too warm, and was brassy right off the bat. Not a good product.
Kellyn- We apologize for the delay in our reply to your review. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Courtney W.
April 20, 2020
February’s Color
POSTED BY:
Courtney W.
April 20, 2020
It was a little too red/orange. While I liked it and got a lot of compliments, I’m wanting something a bit for blonde (not too blonde) with a slight hint of red.
Courtney- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
jill G.
April 20, 2020
TAKES TOO LONG FOR DELIVERY!
POSTED BY:
jill G.
April 20, 2020
I'd love to offer this a 5*****, but the delivery system you've chosen takes too long, nearly 2 WEEKs...
If you fix this, likely more STARS coming your way.
2nd Order, same slow delivery.
I'm sure you can do better, just sayin'
Jill- We apologize for the delay in our reply to your review. We're truly sorry that our shipping times were longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Ana C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
ASHLEIGH H.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly M.
April 20, 2020
Hesitant
POSTED BY:
Kelly M.
April 20, 2020
I was scared to try this new product at first, it took me a week to open the box, the instructions were really clear, many steps to it and I thought the process was going well until I washed it out and it stained my bathtub. My hair looked dark more black than any blue and a bit dry. It did look natural on me, regular black color. After a week I noticed the color seemed to be fading, which was disappointing and my whites were appearing, Not sure I want to retry knowing the cleanup that awaits me.
Kelly M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Cynthia A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the communication from us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Sharon M.
April 19, 2020
Color
POSTED BY:
Sharon M.
April 19, 2020
I loved the over all color. But the roots still show and this time they have a light brown texture with grey in it. Overall it was ok and I going to try just one more time
Sharon M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia P.
April 19, 2020
Super dark
POSTED BY:
Patricia P.
April 19, 2020
You ruined my hair, I had a 7, and you recommended a 6 for my dark natural color
And now it is totally black. Horrible color
Patricia P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deanna B.
April 19, 2020
Unsatisfied
POSTED BY:
Deanna B.
April 19, 2020
I was under the impression that this color was "brown" with "purple highlights" but I was very wrong! There wasn't a glimpse of purple of any sort in my color & it didn't even color all my silver (Not grays lol) So I will not be reordering from your company...I'd rather let my silver come in & show my wisdom👩🏻🦳 Thank you for trying though!
Deanna B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathy C.
April 19, 2020
High Hopes But Little results
POSTED BY:
Kathy C.
April 19, 2020
My color was a cool blonde. It was applied as described. The processing of color looked good - very similar to salon, but the end result was very disappointing. My natural hair is very gray, almost white and the eSalon color had no impact on roots at all. Even with a 20 vol developer, no change, other than my hair felt a bit dryer. Sorry - As I said, high hopes, but did not work at all for me.
Kathy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joanne W.
April 19, 2020
Not Happy
POSTED BY:
Joanne W.
April 19, 2020
Colour was not at all my colour. My scalp developed itchy bumps after using this. Will not be ordering again. Have yet for them to follow up on their 100% guarantee!
Joanne W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Tripti S.
April 19, 2020
Roots are still gray
POSTED BY:
Tripti S.
April 19, 2020
I had someone apply color to my hair carefully, covering all the grays. After I washed my hair by the provided shampoo and conditioner, most of the roots were still gray. I timed it and kept the color on for 40 mins. I am not sure what should I have done differently, but the outcome was not satisfactory. I thought i will apply it again, but in few hours the color foamed out of the bottle. So, I still have all my grays even after doing everything right and following the instructions. Very disappointed with my first order.
Tripti S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lili S
April 19, 2020
It was ok
POSTED BY:
Lili S
April 19, 2020
Not as bright or as orange as I would have liked or as orange as what I get from my drugstore colour. I guess I really should have talked to a colourist. Lesson learned. Next time.
Lili S - Thank you for your feedback. We are so sorry to hear that we did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jacqueline C.
April 19, 2020
Too red
POSTED BY:
Jacqueline C.
April 19, 2020
I was so excited to try this, but the color is nothing like I expected, which is part of the risk I anticipated. It's very pretty, but it's RED. I was not going for red at all. My hair is super soft, so that's a plus. The product was a little harsh for my sensitive skin/scalp and in my stand alone shower the fumes were burning my eyes a bit.
Jacqueline C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Theresa H.
April 19, 2020
Color
POSTED BY:
Theresa H.
April 19, 2020
I finally received my color we did a test area color seemed ok. We did the process as directed. Humm color didn't cover the grays well and its not a dark and more red than mahogany. When I placed the order I was almost 5 weeks from last professional color, by time I received color I was almost another 4 weeks. Giving me almost 9 weeks since color so a lot more. gray. Applying color was easy just not thrilled with color as it is more strawberry than mahogany. I figured since im working from home now was a good time to try something darker richer,.
Theresa H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan K.
April 19, 2020
I am not thrilled with this product. How can I cancel my account?
POSTED BY:
Susan K.
April 19, 2020
I need to cancel my account. Please let me know how to be removed from your contact list.
Susan K. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah O.
April 19, 2020
Didn't Cover Grey
POSTED BY:
Sarah O.
April 19, 2020
The color itself was perfect. After one week the color isn't staying on the grey. So bad coverage. However, the overall color is still good.
Sarah O. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application, however we are pleased to know that you are satisfied with the overall color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah O.
April 19, 2020
Good thing we are in quarantine
POSTED BY:
Sarah O.
April 19, 2020
Not happy at all. My hair was a light auburn. This dye made it feel crunchy and turned it dark brown, black in some areas. Except the greys. Those are still there.
Sarah O. - We appreciate your feedback here at eSalon, and we are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria M.
April 19, 2020
grey after first wash
POSTED BY:
Maria M.
April 19, 2020
I have just washed my hair for the first time after the coloring and all the gray hair reappeared in the partition as if I hadn't color it .
Maria M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
laiken B.
April 19, 2020
color didn’t turn out
POSTED BY:
laiken B.
April 19, 2020
I got this with the thought of wanting to dye my hair dark blonde. I got the semi permanent dye because if i didn’t like it then it would wash out. Once i got my kit it was put together very nice and easy to understand what to do but my hair turned out very orange and not dark at all. I have emailed support and they have not answered me after a week.
laiken B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather N.
April 19, 2020
Wrong color sent
POSTED BY:
Heather N.
April 19, 2020
I asked for a change in my color and was sent the same exact color that I have been using. I am very unhappy with the color.
Heather N. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kerri K.
April 19, 2020
Copper Hair Again
POSTED BY:
Kerri K.
April 19, 2020
I made it very clear that my hair tends to regretfully turn copper and asked for a blue, or ash base. No success
Kerri K. - Thank you for your feedback! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lindsay B.
April 19, 2020
Absolutely terrible colour, and I don’t know how to fix it
POSTED BY:
Lindsay B.
April 19, 2020
Not even remotely close to what I had imagined or my natural colour. My ends are darker than my roots in a terrible cherry red. My roots are a lighter Cooper brown and lighter than my ends, but blotchy colour. The copper latched on to my front and the grey are now brown. But not a brown that is the same as my natural dark medium brown. There is nothing consistent, natural looking or close to an medium brown with some Cooper. The red given to touch up my ends is so unbelievably fake looking I haven’t had hair this bad since I started dying my hair in junior high. I’m not even sure how I’m going to fix this with all salons being closed because of COviD.
Lindsay B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vi T.
April 19, 2020
didnt work
POSTED BY:
Vi T.
April 19, 2020
literally my hair is the same color as when it first started ....
Vi T. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
SPARKLE
April 18, 2020
Absolutely awful
POSTED BY:
SPARKLE
April 18, 2020
This was terrible . Turned my hair an awful colour and I followed the instructions exactly !Totally wasted my money. Wouldn’t recommend to anyone. So disappointed. It sounded a brilliant program but clearly isn’t . If you are in two minds don’t do it !
SPARKLE - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lillian B.
April 18, 2020
This was supposed to lighten my hair and it made it darker!
POSTED BY:
Lillian B.
April 18, 2020
I followed all the instructions carefully and fully. This did not lighten my hair a couple of shades as promised. It made my hair noticeably darker. If 20vol developer isn’t strong enough for some people’s hair, that should be better acknowledged on the site!
Lillian- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Linda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Mary- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy H.
April 18, 2020
First time
POSTED BY:
Tracy H.
April 18, 2020
A little messy.....Doing two lots.
Easy to muddle bottles as they both say developer and not for example a or b / 1 or 2 step on them.
A lot of waste on shoulder length fine hair.
Thanks.
Tracy H.- We’re so sorry to hear that you were not satisfied with the application of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Valerie N.
April 18, 2020
Not Blonde at all
POSTED BY:
Valerie N.
April 18, 2020
This was a correction color after the first coloring came out brassy. This came out looking strawberry blonde. Just awful!!!
Valerie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Susanne J.
April 18, 2020
To dark, no copper/gold
POSTED BY:
Susanne J.
April 18, 2020
Hair is shiny and feels good. I wanted to go more of a medium copper. This came out a little darker than my original color. So now just a medium/dark brown. Disappointed
Susanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Clara M.
April 18, 2020
Was not what I ordered
POSTED BY:
Clara M.
April 18, 2020
I modified my color for this past order bc there was no blue in my black/blue. I finished coloring my hair over an hour ago and it is pure black and did not even cover my grey on top. I want my money back
Clara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Razan K.
April 18, 2020
Not happy
POSTED BY:
Razan K.
April 18, 2020
I chose the color I wanted via the color chart- it looks nothing like that at all. Its darker, I even screenshot the color I wanted- it was closer to the color I had before. I am very unimpressed. I followed the instructions to a tee. My birthday is coming up and although it doesn't look like it got botched- it doesn't look like what I wanted or had picked out. I should have stuck to box coloring instead. Very unimpressed.
Razan- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stella M.
April 18, 2020
It does not cover grey hair as it should.
POSTED BY:
Stella M.
April 18, 2020
The product smell is strong and at the end it did not cover grey hair as expected.
Stella- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Brittany S.
April 18, 2020
Not exactly what I was hoping for
POSTED BY:
Brittany S.
April 18, 2020
I went through and entered my hair and color information as accurately as possible. My hair was golden and I wanted more of an ash color. When I received my Dark Blonde Ash color I didn't expect it to be spectacular, but I expected it to change. The result was just a more noticeable golden color. It was supposed to be a darker color compared to what my hair was. The least I expected was less gold and more ash or even just a darker blonde. Unfortunately I will have to recolor or use a color remover now.
Brittany- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
debbie D.
April 18, 2020
Color/ skin tone
POSTED BY:
debbie D.
April 18, 2020
Everything was good except for the color. The hair color was too dark, and did not look good with my complexion. I did not have any problems other than that.I don't know if I can go lighter next time, or if I will need to have it applied by a professional next time.
Debbie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Maria- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jazmin L.
April 18, 2020
Not the desired color
POSTED BY:
Jazmin L.
April 18, 2020
I ordered a pearl mahogany color after I read a review recommending this product. While the instructions were easy to follow and the product was very gentle on my scalp (I usually have issues with dyes stinging and itching), my roots, which were quite prominent with my previous hair color, are the just as dark, while the dye is not nearly as red as advertised. The color is more of an ash brown. This would absolutely be a product that I recommend to others if the color has been correct.
Jazmin- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sheri M.
April 18, 2020
Didn't cover gray
POSTED BY:
Sheri M.
April 18, 2020
I was very disappointed that my color did not cover my grays. I have a pixie cut and it made it even more noticeable. I will not be purchasing this product again.
Sheri M. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jennifer G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jenny S.
April 17, 2020
It was darker than I wanted but good coverage on the gray
POSTED BY:
Jenny S.
April 17, 2020
It was darker than I wanted but good gray coverage, it should come with a cape, the color gets everywhere and not easy to wash off. I would go lighter next time.
Jenny S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Darlene S.
April 17, 2020
Takes too long to get product shipped
POSTED BY:
Darlene S.
April 17, 2020
Order apr 5 ... still have not received on Apr 17. Need better shipping procedure
Darlene- We apologize for the delay in our reply to your review and truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosa W.
April 17, 2020
Hair too dark for the dye
POSTED BY:
Rosa W.
April 17, 2020
I really wanted this to work. But unfortunately after following all the instructions I can't even see a tint of colour peeping through. Part of the problem as well was that the colour I chose was the lightest one that was available, as the colours lighter, which my hair probably needed, were unavailable to me. My hair is black and I had high hopes for esalon that it would work. Very sad not to be able to give a good review.
Rosa W. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura D.
April 17, 2020
awful
POSTED BY:
Laura D.
April 17, 2020
I have no way to contact esalon so i will do it via a review. This hair color which was meant to cover the grey on my roots did NOTHING. ZERO coverage of grey hairs. Dont waste your money.
Laura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Priscilla M.
April 17, 2020
The color doesn't last long
POSTED BY:
Priscilla M.
April 17, 2020
The color at the top of my head started to fade after my second shampoo
Priscilla- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jolene J.
April 17, 2020
They do not even look at the pictures you send...
POSTED BY:
Jolene J.
April 17, 2020
terrible color match and would never trust this company again! I will stick to my salon and style experts!!
Jolene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Suzanne N.
April 17, 2020
Doesn’t cover grey
POSTED BY:
Suzanne N.
April 17, 2020
I am very disappointed with the lack of grey coverage. Also the website says it is 100% guaranteed but there is no one to answer you they say high call volumes.
Suzanne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bradie B.
April 17, 2020
Color Faded Quickly
POSTED BY:
Bradie B.
April 17, 2020
I was pleased with the application process and liked the color. However, the color faded really fast and I use a top of the line color safe shampoo. I would love this if the color would only last a while longer.
Bradie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joanne G.
April 16, 2020
My mistake
POSTED BY:
Joanne G.
April 16, 2020
Please do not send me anymore hair color. I was under the impression your hair color was more natural ingredients and less chemicals. That is my mistake not yours. Everything else about eSalon was great but unfortunately I need a more natural ingredient hair color. Thank you for your time spent, Joanne G
Joanne G. -We truly appreciate your feedback here at eSalon! We are so sorry to hear that our color did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tera M.
April 16, 2020
No!!! Don’t do it
POSTED BY:
Tera M.
April 16, 2020
Turned my hair brassy orange. Never again.. now I’m screwed until the salons open up again
Not worth it, don’t do it
Tera - We apologize for the delay in our response to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jennifer - We apologize for the delay in response to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria H.
April 16, 2020
Black color
POSTED BY:
Victoria H.
April 16, 2020
I like the color and everything that came with it but my hair was very dry and felt like hay straw after rinsing it out.
Victoria - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sharon G.
April 16, 2020
GRAY HAIR
POSTED BY:
Sharon G.
April 16, 2020
Did not cover gray hair as well as I first thought it did. After several washes, the gray was back. Otherwise color was good and the condition my hair is in is good.
Sharon - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather B.
April 16, 2020
Wrong color
POSTED BY:
Heather B.
April 16, 2020
My hair turned out a dark brown......I have red hair. Not happy with it at all.
Heather- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nancy C.
April 16, 2020
Went a tad red/orange
POSTED BY:
Nancy C.
April 16, 2020
Love coverage without odor but this time my color is more red than golden brown.
Nancy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Oneida O.
April 16, 2020
Brassy
POSTED BY:
Oneida O.
April 16, 2020
Prefer ash blonde but when I dyed my hair the color was to brassy. My hair looked like a copper red color. I thought maybe it was just the first time but no it was every time. I wrote a request online for an adjustment but the color was not adjusted. Not happy.
Oneida O. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
hazel H.
April 16, 2020
nice shampoo
POSTED BY:
hazel H.
April 16, 2020
color was a little to light..does not cover grey very well please cancel my future orders
Hazel H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Carole T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
LISA H.
April 16, 2020
Did Not Cover Gray
POSTED BY:
LISA H.
April 16, 2020
The color itself was spot on and easy to use, unfortunately, it did not cover a fair amount of my gray. Very disappointed since I waited almost 2 weeks to receive this. Followed the directions to a "T", perhaps keeping it on longer to process? Unsure since it stated 30 minutes. Will have to re-color soon. Unsure if I would try this again.
Lisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carin S.
April 16, 2020
Not great at all
POSTED BY:
Carin S.
April 16, 2020
Red color had a purple tint to it and way over complicated to use. I wouldn't use it again
Carin S. - We truly appreciate your feedback, and we are so sorry to hear that our color and overall experience with us did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tina W.
April 16, 2020
Roots turned out brassy
POSTED BY:
Tina W.
April 16, 2020
Although the overall colour is nice, my roots are quite brassy. It just didn't provide the coverage I need.
Tina W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of our color application. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kacy E.
April 16, 2020
Not the right shade and no gray coverage
POSTED BY:
Kacy E.
April 16, 2020
I spent a lot of time adding pictures, explaining what I was looking for. None of this was taken into account for my “custom” blend and I’m almost positive the shade was just sent as is with no customization. When I stated that the color didn’t work for me (was not even close to the shade I asked for, gave me hot roots, and didn’t cover grays) I was basically met with insinuations that I was too old to get the shade I wanted, the colorist stating that the models in the photos I sent “didn’t look like they were also trying to cover grays”. I’m 34. Maybe this is a good solution if you want exactly the shades they have available, but if you are looking for customization or the kind of consultation/thought you’d get in the salon, look elsewhere. I’m just gonna try blending my own with products from Sally’s, little tip that maybe these “master colorists” could use: when blending yourself, use the percent of a natural color (i.e, brown) corresponding to the percent of gray hair you have. So, for me I have about 20% gray, so I’m planning on using 20% brown, the rest bright red (my desired shade). Good luck! Hope your results work better than mine!
Kacy E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Giovanna G.
April 15, 2020
Still no good coverage.
POSTED BY:
Giovanna G.
April 15, 2020
Not good gray coverage at all.
It seems like if si ask for one thing I don’t get the other one.
Giovanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Navpreet S.
April 15, 2020
It can get better
POSTED BY:
Navpreet S.
April 15, 2020
I am not fully satisfied with the color of my hair, I think it can get better!
Navpreet - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele B.
April 15, 2020
Did not cover grays
POSTED BY:
Michele B.
April 15, 2020
I was very impressed with the delivery time, but the product fell short it did not cover my grays. I hope people have better luck because this really could be a great product
Michele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brittany H.
April 15, 2020
It’s far from medium blonde!
POSTED BY:
Brittany H.
April 15, 2020
My hair is brown with a red/orange root tint! So unhappy right now.
Brittany - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly M.
April 15, 2020
Aaaaaaacccckkkk
POSTED BY:
Kimberly M.
April 15, 2020
So much of my hair fell out and the color I was left with was a dull reddish brown blahhhh. Never should have tried this
Kimberly - We apologize for the delay in our response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melody M.
April 14, 2020
I really like the hair coloring kit
POSTED BY:
Melody M.
April 14, 2020
I thought I would try shampoo and conditioner and also the leave in conditioner but the conditioner smells like hair coloring doesn't work still makes my hair dry the leave in conditioner doesn't work for my long thick and curly hair wasn't impressed
Melody M. - We're truly sorry that our Universal Leave-in and Color Care Shampoo & Conditioner did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs!
POSTED BY:
Kubra K.
April 14, 2020
The colour is amazing but...
POSTED BY:
Kubra K.
April 14, 2020
I’m editing my review because it’s now been 2 weeks since I’ve done my colour and my grey are all out already. I thought the colour would last a bit longer than 2 weeks.
The colour and products are good but just don’t last as long as I would hope for.
Kubra K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Liz M.
April 14, 2020
Bold and bright
POSTED BY:
Liz M.
April 14, 2020
Plenty of product - great added things like 2 pairs of gloves and the stain wipe The colour was too bold for me and will need to tone it down - I also found the product very drying for my hair and used a lot of conditioner every wash since -
Liz M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sue H.
April 14, 2020
Unsatisfactory
POSTED BY:
Sue H.
April 14, 2020
I have only just used the first colour package and am not happy with the result as the colour is very dark AND before I had time to contact you to cancel any more products being sent I received the second package! This is very upsetting as I tried to cancel any other packages but could only delay the delivery date as there was no way on your system of stopping further deliveries. Please accept this message as my formal instructions that I do not wish to receive any products from you with IMMEDIATE EFFECT!
And you will remove all my personal and card details from your database on receipt of this message and will confirm by email that you have closed my account with you and that you will not take any further monies from my Bank Account. I am self-isolating at the moment so I am unable to return the second box at this time. I have tried on several occasions to call you but all lines are busy. Please respond ASAP - regards Sue Harding
Sue H. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Caroline R.
April 14, 2020
Way too dark and not what I thought I was getting
POSTED BY:
Caroline R.
April 14, 2020
My previous hair color, a box color, was a medium auburn I liked and received many compliments on. The color in my eSalon kit, applied according to their instructions, is a solid dark brown which looks unnatural and is not what I ordered. I am very fair, have very pale eyes and had natural auburn hair, which suited my coloring, for the first two decades of my life. This color makes me look older than I am and is way too dark for my complexion.
I am very unhappy with it and will not be ordering from them again. What I will be doing today and tonight is trying to remove the color so I can start over and use my box color again as it is less expensive and gives me the results I want.
Caroline R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Nicole G.
April 14, 2020
Much darker
POSTED BY:
Nicole G.
April 14, 2020
Much darker than anticipated, also more red than blonde.
Nicole G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Pierrette T.
April 14, 2020
One shade lighter please
POSTED BY:
Pierrette T.
April 14, 2020
Cannot get used to the darker shade. I do like the color but wonder if it could be just a bit lighter. I would like that.
Pierrette T. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Trista G.
April 14, 2020
No red at all
POSTED BY:
Trista G.
April 14, 2020
Luckily my hair turned out close to my natural color, but that means 0 red tones.
Trista G. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts have been in contact via email to assist in this process!
POSTED BY:
Toni J.
April 14, 2020
Color Too Dark
POSTED BY:
Toni J.
April 14, 2020
This color was supposed to have red and mahogany in the brown but all I see is dark brown.
Toni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bow P.
April 14, 2020
Didn’t Cover All my greys
POSTED BY:
Bow P.
April 14, 2020
I really wanted this to work but it did it cover all my greys. I’ll try it one more time but if it doesn’t do the job I will not purchase any more.
Bow - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela B.
April 14, 2020
Awful
POSTED BY:
Pamela B.
April 14, 2020
They literally sent me the wrong color and my hair was fire red. This is the fourth mistake and I’ve had it
Pamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Josephine D.
April 14, 2020
Unhappy
POSTED BY:
Josephine D.
April 14, 2020
In the middle of my hair started turning grey within a week and a half I feel I should get my money back
Josephine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathleen M.
April 14, 2020
Not at all what I asked for
POSTED BY:
Kathleen M.
April 14, 2020
I asked for a light -med blonde, I indicated that I wanted to be close to my current color, what I got was terrible!!! It’s red, brassy, ashy, and dark!!! And it’s dull as can be!!
The worst color ever! Never once did anyone get in touch w me before shipping, to discuss anything.
DO NOT RECOMMEND
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
JoAnn C.
April 14, 2020
My hair color
POSTED BY:
JoAnn C.
April 14, 2020
My hair is too dark and very red. I am not at all happy with all this red
JoAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Ilkya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Carolyn H.
April 14, 2020
Sorry
POSTED BY:
Carolyn H.
April 14, 2020
I was unable to apply the color for an even look. I don't blame your product. The directions were great, and I'm pleased with the top color. I'm just not up for this challenge.
Carolyn - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection.
POSTED BY:
Kathy M.
April 13, 2020
Color fix
POSTED BY:
Kathy M.
April 13, 2020
I had a bad experience with my first shipment and so my salon expert sent another color however it basically was same as previous 'very frustrating 'cant afford to do anymore with it currently
Kathy M. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily L.
April 13, 2020
DO NOY BUY- Turned my roots orange
POSTED BY:
Emily L.
April 13, 2020
Ordered light blonde and applied to my roots as instructed. Was horrified to see once washed that my roots had turned bright orange, which look horrific. Ladies do not buy this, go to the salon instead! Will cost me a fortune to rectify and has undone years of good work on part of my hairdresser! Highly unimpressed and will not be recommending to anyone!
Emily L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Taydis L.
April 13, 2020
Good color
POSTED BY:
Taydis L.
April 13, 2020
Color overall was good, did not work for my gray hair tho.
Taydis L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lucile W.
April 13, 2020
Why my color want color my gray hair
POSTED BY:
Lucile W.
April 13, 2020
My color don't last. My gray hair is back after a week.
Lucile W. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin M.
April 13, 2020
I bought this because I was told it does NOT have bad chemicals
POSTED BY:
Erin M.
April 13, 2020
I'm so bummed. I am breaking out like crazy. I looked for a product that would not have the PPD additives or any harsh chemicals. Madison Reed promised that I would love this product and I've done nothing but scratch my head, my neckline and its even effecting my eyes, ears, forehead--basically everywhere. The presentation of product is nice, I like the color, although I wanted dark ash brown--the blue black is tooooooooooooooo dark. I didn't even put all of the color on. Once you go black, black you cant do anything else. The color was too much and I'm breaking out like crazy. So Madison Reed lied. They are just like any other product---full of harsh chemicals that will probably give me cancer. Not right that they lied.
Erin M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had a bad experience with a hair product. However it seems that you have eSalon mixed up with Madison Reed. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Customer Service to resolve your concern. Please let us know if there is anything else we can do to help!
Charin R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bev J.
April 13, 2020
Not the color I wanted and expected
POSTED BY:
Bev J.
April 13, 2020
The online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated.
Bev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
JOANNE L.
April 13, 2020
just ok
POSTED BY:
JOANNE L.
April 13, 2020
I'd appreciate a refund. not as great as I thought it was going to be, just ok
Joanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Luigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue A.
April 12, 2020
Tough greys?
POSTED BY:
Sue A.
April 12, 2020
I was going fir a neutral light briwn. The salon team recommended I do a two step process with a gold filler first. Unfortunately this has left me with a very brassy light brown. Further it doesn’t cover my greys, just makes them brassy. It will wash out quickly . I’m frustrated as I either end up with very bleached white streaks when I get it professionally or I end up with a color that is not natural and very brassy when I do it myself. I’m wondering if I’ll just have to go a full year and grow out my natural color with lots of grey.
Sue A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katrina L.
April 12, 2020
High hopes, sorrowfully disappointed
POSTED BY:
Katrina L.
April 12, 2020
I was really looking forward to this product. I was so happy when it came and couldn’t wait to try coloring my hair for the first time. It didn’t change my hair color at all. I followed all the instructions but after applying all over my head, waiting 30 minutes, blending, and washing everything out, and drying my hair, nothing happened. Same color before and after, absolutely no change. Very upsetting waste of time and I hope I can get my money back. Unfortunately their custom color didn’t work on me.
Katrina L.- Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimm
April 12, 2020
Lack of moisture
POSTED BY:
Kimm
April 12, 2020
When I colored my hair it seemed to make my hair feel brittle & dried out
Kimm - We’re so sorry to hear that you were not satisfied with the after-effect of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
