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Followed instructions...not first time dyeing my hair so was very disappointed in the results...you can still see gray hairs and the color didn't take at all...very disappointed. Have gotten better results from a box. Will be canceling my subscription.
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process!
POSTED BY:
Lisa W.
January 30, 2022
Did Not Cover Gray
POSTED BY:
Lisa W.
January 30, 2022
Well, I wanted so much to love this. Just basically wasted 2 hours working on this only to take the towel off my head and see just as much gray as before. And, yes, I followed the directions to the letter. I am a seasoned home colorist, so it's not like I was working with no experience. Oh well...
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy R.
January 30, 2022
Dark Ends Light Roots Again!
POSTED BY:
Tracy R.
January 30, 2022
Again Followed directions as directed and ended up with dark ends and light roots 😔3rd time using this product hoping for better results each time but just not happening. I even used the spay that helps for all over even color.
Tracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Varpu H.
January 29, 2022
Not the color I ordered
POSTED BY:
Varpu H.
January 29, 2022
My matte ash medium brown hair colour turned my roots into reddish brown, lighter than my own hair! Had to go and buy another brands hair color and do my roots again. Was not pleased.
Varpu H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jackie B.
January 29, 2022
I tried another time .Was not happy
POSTED BY:
Jackie B.
January 29, 2022
I did not like my color .I wanted to give it another try but I am not happy with it .I appreciate you giving me another chance.
Jackie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kathy J.
January 29, 2022
I will not use again
POSTED BY:
Kathy J.
January 29, 2022
I'm sorry but your product made my hair thin out to much, I wash it and now I have to remove hair before I drain the tub
Kathy - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Parvaneh A.
January 28, 2022
No covering grays
POSTED BY:
Parvaneh A.
January 28, 2022
Not satisfied with coverage, have to color less than 2 weeks.
Parvaneh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katherine S.
January 27, 2022
Turned my hair black
POSTED BY:
Katherine S.
January 27, 2022
I wanted to cover my greys and get a slightly lighter bit of brown running through my hair. Instead, after following the instructions to the letter, I have ended up with black hair. Definitely not a product or service I would recommend to anyone I didn’t hate.
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gabriela L.
January 27, 2022
The worse color ever
POSTED BY:
Gabriela L.
January 27, 2022
Unfortunately I am so disappointed with how it turned out. I have been with esalon for a while with the demi permanent color, and always loved how the color turned out.
I just asked to change to the permanent color for better gray coverage, unfortunately the color is completely off.
My hair has a extremely uneven color. Very red roots. I am so self conscious about my hair now.
Gabriela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Clare S.
January 26, 2022
Did not cover greys
POSTED BY:
Clare S.
January 26, 2022
The main thing I wanted from eSalon, besides a refresh, was grey coverage and my colour didn't give me that. Though the lengths and ends are beautiful and my hair does feel smoother if not a little dried out from the chemicals, the most important thing to me is the coverage. So this isn't for me.
Clare S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Edith R.
January 26, 2022
Not to much cover
POSTED BY:
Edith R.
January 26, 2022
This color has not cover my grays I’m not to happy with it
Edith - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Deborah M.
January 26, 2022
Not lasting
POSTED BY:
Deborah M.
January 26, 2022
Very drying, grey coverage lasted maybe 2 weeks max.
The high light kit was great though.
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen M.
January 26, 2022
Not the right color and faded quickly
POSTED BY:
Kristen M.
January 26, 2022
The color barely covered my grays and it was not what I was anticipating as far as color. It also washed up VERY quickly, within 2 1/2 weeks.
Kristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel H.
January 26, 2022
The colour did not cover my grey
POSTED BY:
Rachel H.
January 26, 2022
I was so excited about having a custom colour as I had taken to mixing two different shades of standard hair colour to cover my grey. I am no stranger to hair colouring and did not anticipate any issues. I left the product on for 5 minutes over the recommendation. Sadly it only half covered the grey and now I have to wait a few days before I colour again.
Rachel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ashley F.
January 25, 2022
Didn’t work for me
POSTED BY:
Ashley F.
January 25, 2022
This product didn’t cover my gray at all. I applied as instructed, starting with the roots, even left it on longer. Washed my hair with the shampoo provided and was left with gray roots and red ends. I really wanted to like this product but just wasn’t for me.
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer D.
January 25, 2022
Can’t get it right
POSTED BY:
Jennifer D.
January 25, 2022
Granted my red color has always been a challenge to professionals but when I said I want to go a shade or 2 darker I didn’t mean send me 2 bottles of 60% brown 40% red. When I contacted my “stylist” I got no response so I’ve moved on to another company.
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Brenda G.
January 25, 2022
not in love
POSTED BY:
Brenda G.
January 25, 2022
This made my hair turn a strawmberry blonde that was not advertised and I didn't want. I have been using a toner and still the red is in it.
Brenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Audrey S.
January 25, 2022
Don't like new formula
POSTED BY:
Audrey S.
January 25, 2022
Been a client for years but the changed formula washes out in a couple weeks and doesn't completely cover my gray anymore. My hair is coming out too brassy and seems dry. I always liked the color before but have not been happy with my last few deliveries. The cost had gone up too.
Audrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathleen C.
January 24, 2022
Didn’t cover gray hairs
POSTED BY:
Kathleen C.
January 24, 2022
The grays started showing through the day after I colored my hair even though I didn’t shampoo it!
This is the second time I have contacted Esalon about the problem. It appears my hair color product was processed anyway without changing the developer or strength of the color.
Now you’re trying to send and charge me for the same hair color that isn’t working. I can’t give you my new credit card number until I know the formula has been changed.
I need a colorist to contact me
Kathleen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Amanda B.
January 24, 2022
It’s awful 😞
POSTED BY:
Amanda B.
January 24, 2022
I’m so disappointed the color is totally uneven all over and the end are definitely darker than just a shade darker.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
mary Q.
January 23, 2022
color
POSTED BY:
mary Q.
January 23, 2022
last box i received i was unhappy with it the dye. it did not cover my gray at all.
please credit my credit card. I'm simply not happy with the color, my hair feels dirty too.
Mary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Evangeline H.
January 21, 2022
I did not like the color very much
POSTED BY:
Evangeline H.
January 21, 2022
The color wasn't very rich or multi tonal or shiny. To me it was just like the $10 box of dye I use at target. I was hoping for it to condition give it a healthier look.
Evangeline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Bethan R.
January 20, 2022
Does not cover greys
POSTED BY:
Bethan R.
January 20, 2022
I was hoping that this item would save me from going to a salon. How wrong I was I used this product and my hair feels lovely but my greys are either showing or are a different colour to the rest of my hair
Really disappointed
Bethan R.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Louise C.
January 19, 2022
Not happy
POSTED BY:
Louise C.
January 19, 2022
Requested colour change as the first one already faded after 1 wash and I ended up with patchy hair and I followed instructions to the letter they changed colour by half a shade order said I’d be receiving two bottles as colour was changed!! So to make sure I had enough I order a separate bottle of ends refresher so I’d have three bottles altogether only recieved two bottles so no not happy contacted online customer services and not willing to listen to what I’m saying to say I don’t think I’ll be ordering again.
Louise C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Farah Y.
January 19, 2022
Didn't cover my greys!
POSTED BY:
Farah Y.
January 19, 2022
Didn't cover my greys and custom colour was way darker than expected
Farah Y. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen C.
January 19, 2022
Grey
POSTED BY:
Karen C.
January 19, 2022
Does not hold to grey well within 2 weeks could see grey again
Karen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Carol A.
January 19, 2022
Wrong color
POSTED BY:
Carol A.
January 19, 2022
I ordered a light ash brown and they sent me BLACK. My hair is ruined.
Carol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Frankie H
January 19, 2022
Not so long lasting
POSTED BY:
Frankie H
January 19, 2022
I thought maybe it was just me, but I noticed it didn't last on my grey hairs as long either. About two weeks in my hair looked like it had faded to back to grey quite a bit.
Frankie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jenna W.
January 19, 2022
Gray coverage lacking
POSTED BY:
Jenna W.
January 19, 2022
I followed instructions exactly. Lots of grays still visible. Disappointing.
Jenna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Patricia Lynn C.
January 18, 2022
Fading Color
POSTED BY:
Patricia Lynn C.
January 18, 2022
The color faded after the first wash and the gray was not covered
Patricia - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Heidi B.
January 18, 2022
Will not cover grays
POSTED BY:
Heidi B.
January 18, 2022
I have tried 3 times and even applied to the grays by my ears and let set for 5-10 minutes. Really sad because we got my color dialed in it just won’t cover the gray.
Heidi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Tracie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christina J.
January 17, 2022
Doesn’t cover greys as expected
POSTED BY:
Christina J.
January 17, 2022
Even tho the “team” said they modified the product it only appears that they merely increased the time by 5 min. I tried that last month and it kinda worked so increased the time another 10 min and it basically did the same.
Christina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kim H.
January 17, 2022
Holiday color
POSTED BY:
Kim H.
January 17, 2022
I loved the color and the way it turned out...but i headed to Florida and spent 2 weeks in the sun and the color totally bleached right out of my hair. I don't know if it was the sun and salt water from the ocean and the hot tub...but it's totally gone and im left with streaks from where the Lightner was applied . Makes me 😔
Hi Kim! Thank you for contacting us. We are sorry to hear that your color is gone after spending some time at the beach. Your colorist will review your case, and we'll contact you with a solution. Please check your emails.
POSTED BY:
Cynthia Q.
January 17, 2022
Did’t cover the grey!
POSTED BY:
Cynthia Q.
January 17, 2022
I watched the video, read the instructions fully. I did the front of my head first as that’s were I notice the most grey. I then started at the back and worked forward as had already colored the frame of my face. After following the steps doing all roots for 25 min. Then cover all over for 5 minutes. They tell you to fill the rest of the bottle before showering and pour thru your hair when you get in the shower.🙄 I will say I loved the shampoo and conditioner were nice. But I buy hair color to cover my grey. Disappointed!!
Cynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christy W.
January 16, 2022
What a waste of money!
POSTED BY:
Christy W.
January 16, 2022
I ordered a second box, thinking I did something wrong because the 1st time the color didn't stay in at all. I did follow all instructions, even had my husband help me the 2nd time! STILL NO COLOR. Definitely requesting a refund, what a waste after hearing such good reviews!
Hi Christy! Thank you for sharing your feedback. We are so sorry to hear that the color didn't stay in. Please check your emails, one of our colorist has contacted you to provide a solution.
POSTED BY:
Kristina A.
January 16, 2022
Disappointed
POSTED BY:
Kristina A.
January 16, 2022
Turned out to be a level 1 black on the middle and ends of my hair. The goal was an overall level 5 chocolate brown. There should have been a protein filler added to my box so the porous areas of my hair(mainly ends) did not process so dark. I thought eSalon was not a “one size fits all” hair dye … obviously I was wrong.
Hi Kristina! Thank you for sharing your feedback. We are so sorry to hear that we haven't met your expectations. Not to worry, one of our colorist will carefully review your case to give you a solution. Please check your emails.
POSTED BY:
Laura C.
January 16, 2022
great colour but did not cover my greys :(
POSTED BY:
Laura C.
January 16, 2022
The colour itself is a gorgeous golden brown, but unfortunately despite following the instructions, it did not cover my greys. I don't know if it needs a different formula for resistant greys?
Laura C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marisol G.
January 16, 2022
No gray coverage
POSTED BY:
Marisol G.
January 16, 2022
The color is good but my main purpose was to cover my grays. And this does not cover gray
Hi Marisol! We are sorry to hear that the color didn't cover your grays. Your colorist will review your formula to make some changes to increase the gray coverage. Please check your emails.
POSTED BY:
Cristina J.
January 16, 2022
Not enough product
POSTED BY:
Cristina J.
January 16, 2022
I had to go to Sally’s and buy hair color since this company don’t send enough product to even cover just the roots I have a lot hair.
Hi Cristina! Thank you for contacting us. We are so sorry to hear that you didn't have enough amount of product to cover your hair. We'll review your case in detail to provide a solution. Please check your emails, we have just got back to you.
POSTED BY:
Melissa L.
January 16, 2022
Hated color
POSTED BY:
Melissa L.
January 16, 2022
Honestly I hated the color I got-I also did not know your color was only meant for roots vs an all over color and if I wanted to ever go lighter it wasn’t possible. Also I ordered the highlight to try bc I don’t like the color and cancelled rhe color set but still got it and was charged
Hi Melissa! We are so sorry for any misunderstanding with our color instructions. One of our colorist will carefully review your case to provide a solution. Please check your emails.
POSTED BY:
Anber F.
January 15, 2022
Not good
POSTED BY:
Anber F.
January 15, 2022
Product is not good I only wash my hair about once or twice a week and this dye just washed out so quickly!! Hasn’t even been a month. Not worth it at all.
Anber F.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Estralita J.
January 15, 2022
Wrong color
POSTED BY:
Estralita J.
January 15, 2022
I always choose a burgundy and had complained that the last color didn’t cover my gray. They wouldn’t even refund my money. I have been using this product and recommending it for many years. The next shipment that came in turned my hair almost black. What has happened?
Star J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sarah A.
January 15, 2022
Same as box dye.
POSTED BY:
sarah A.
January 15, 2022
More expensive. Hated the color. And returned the next shipment UNOPENED! *NEVER RECEIVED A REFUNDED. How are you still in business. *ripping people off thats how.
sarah A. - Thank you for taking the time to share your feedback with us! We're truly sorry that our customer service were not satisfied with our service. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Brenda M.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maxine W.
January 15, 2022
Wrong color
POSTED BY:
Maxine W.
January 15, 2022
I never received the color I order and now you sending the wrong one again
Maxine W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hi Leslie, we’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Stephanie R.
January 14, 2022
Awful customer service
POSTED BY:
Stephanie R.
January 14, 2022
Please contact any company but this company. I contacted this company three times to say I wanted to speak with someone before shipment and twice, the company disregarded my request. Three orders were billed and sent to me anyway. This is poor service and unethical asks the girl I spoke with today was less than helpful and when she could have corrected this issue, as usual, nothing was done. BEWARE!!!!!!!
Stephanie R.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with our customer service. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Camryn B.
January 14, 2022
Not black or blue
POSTED BY:
Camryn B.
January 14, 2022
I had high hopes for this after my roommate suggested it….but this didn’t color my dark brown hair black or blue despite the vibrancy I saw while coloring it. The only reason this got 2 stars instead of 1 is because it did cover some of my grays. Not sure if I should adjust the color again or just call it quits and get a refund. So disappointed.
Camryn B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer M.
January 13, 2022
Not worth the hassle or the price
POSTED BY:
Jennifer M.
January 13, 2022
I've used this color several times now and I've arrived at the conclusion that it's no better than a regular, drugstore box color. It actually leaves my hair feeling more damaged than the $12 John Frieda color. The only difference is the eSalon color is much more complicated to use and the process is a much bigger mess. Plus, have mercy does it stink!!! Lastly, it's no more durable than the cheaper at-home colors. I start noticing grays reappearing in as little as two weeks. I'll keep buying other hair care products from eSalon, but I'm going back to my old mainstay for hair color.
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Kerry - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie S.
January 11, 2022
Poor coverage
POSTED BY:
Stephanie S.
January 11, 2022
I have done home dyeing for many years and I have NEVER had my hair come out so streaky and terrible! This was the third kit I had used with them and the second was not good at all, but I gave them another chance. Never again!
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jennifer R.
January 11, 2022
The color was off a bit.
POSTED BY:
Jennifer R.
January 11, 2022
The color was really dull and wasn’t the color I was looking for. Hopefully the change in color will help.
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Malory - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Kristen H.
January 11, 2022
Have not received it
POSTED BY:
Kristen H.
January 11, 2022
It's over a month since I placed my order and I still haven't received it.
Sheree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane R.
January 10, 2022
Still fading faster than I'm used to
POSTED BY:
Diane R.
January 10, 2022
Love the colour but within a couple of weeks it starts to fade have gone slightly darker but still having the same problem, not been in the sun was and condition with shampoo for coloured hair.
Diane R. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tina D.
January 10, 2022
Confused
POSTED BY:
Tina D.
January 10, 2022
So I originally started with this company using the demi permanent color, loved it but, was experiencing mega hair fall out. So I waited two months and decided to use the permanent line, it didn’t do a good job at all covering my white hair, I waited a week to wash and the first wash the color came off my temples! Ugh! I do love the custom color it is beautiful but not strong enough to last on my hair :( I wish e salon made a two week root product just for touch ups like Madison reed.
Tina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Zina M.
January 10, 2022
Dull color
POSTED BY:
Zina M.
January 10, 2022
I requested to change hair color because it was lifeless in the past but they sent me the same thing again
Zina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Kim J.
January 10, 2022
Didn’t cover my grey
POSTED BY:
Kim J.
January 10, 2022
My first use with you didn’t cover my grey. The second time, it worked really well. This 3rd time was back to how the first one worked…. No coverage on my grey. Frustrating.
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Andria F.
January 10, 2022
Even with specific instructions I was sent the wrong color again!
POSTED BY:
Andria F.
January 10, 2022
Even though a long while back esalon sent me a color which was almost exactly the color I needed they continue to change the color without any requests from me. I finally canceled my subscription as I was tired of receiving the wrong color no matter how many times I contacted them. Fast forward about a year and they offered me a deeply discounted price to try them again so I thought if I add a note with EXACTLY the color mix that they once sent me that was perfect maybe I would get the right color this time. I just opened my color box and IT IS STILL WRONG. I don’t even know how this is possible and now I cannot color my hair and have to go through the whole hassle of calling them and getting a refund. AND quickly finding another solution to get my hair done. I guess I should have learned the first time but I really thought if I made it simple and spelled out exactly what I wanted down to the exact color formula I might actually get it.
Andria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Yer Y.
January 9, 2022
Poor gray coverage
POSTED BY:
Yer Y.
January 9, 2022
I enjoyed the personalized packaging but that was about it. My first color was too copper toned for me and the gray coverage was pretty poor. I provided that feedback and my color was adjusted. Just touched up my roots and I can still see my grays, even with the new formula. I’m about 25% gray so I wonder how this works on people who have more. Pretty disappointed. Turned off the plan and will go back to the salon. I feel like out of the box even has better gray coverage.
Yer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Kathryn - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jessica S.
January 8, 2022
No gray coverage at all!
POSTED BY:
Jessica S.
January 8, 2022
The last two colors I’ve received have not covered any of my gray hairs. I’m so disappointed as I’ve had good luck with this color in the past.
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lavonne W.
January 8, 2022
What is happening???
POSTED BY:
Lavonne W.
January 8, 2022
First, the color bottle would not open (even when my husband used pliers on the cap) thus I had to cut it open spilling a lot of it down the sink. Next, the Developer was runny and not the rich conditioning feel of past Developers. I went ahead and applied to my hair, The color came out OK and will hopefully not fade quickly. Please let me know if you have changed formula! This is NOT what I have experienced the last 6 years!!
Lavonne - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amanda D.
January 7, 2022
Disappointed
POSTED BY:
Amanda D.
January 7, 2022
Extremely disappointed this time. I've had excellent results the last couple years with this product but this time not only did the color not come close but I ran out of the product during the process. Needless to say, I'll start shopping around
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marci K.
January 6, 2022
It use to last so much longer….what happened??
POSTED BY:
Marci K.
January 6, 2022
I have been an esalon customer for many years (>5). Recently there has been a change, Color that use to last 6-8wks now fades very quickly (in about 1-2 wks) and my grey coverage is dismal. I am not a happy customer 😕
Marci - Thank you for sharing your feedback with us. We apologise for the disappointing experience you had and for the inconvenience this has caused. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! We have emailed you to help you further, and we thank you for being such a loyal customer!
POSTED BY:
Shellee J.
January 6, 2022
Wrong color
POSTED BY:
Shellee J.
January 6, 2022
Wrong color and it exploded all over the counter and cat walked through it. A real mess.
Shellee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shantel L.
January 6, 2022
Colour was sad
POSTED BY:
Shantel L.
January 6, 2022
Colour this time was very dull had no shine to it made my hair feel likeit was wire. I've put a treatment in and still feels dead. Colour was very flat. My hair normally glows after using your product
Shantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janet S.
January 6, 2022
They Don’t Listen to The Requested Color!
POSTED BY:
Janet S.
January 6, 2022
I did not approve your color changes😁. Please call me, no more emails! Call the client!
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you shortly to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Vicki A.
January 5, 2022
Just used color today
POSTED BY:
Vicki A.
January 5, 2022
Plus is soft shiny healthy looking hair, minus is color is too dark brown & way too many reddish tints still in , difficult to get the soft ash light brown that I'm seeking, is it possible for you to tweek the color, I hope so!!
Vicki - Thank you for sharing your experience with us. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and our team has emailed you to get this resolved. We appreciate you reaching out, and we hope to help you find hair perfection!
POSTED BY:
Susan C.
January 4, 2022
What Happened?
POSTED BY:
Susan C.
January 4, 2022
I guess I'm not alone when I write the color just doesn't seem to last as long as it did previously. I've read some other recent reviews indicating other customers noticed the color doesn't seem to be lasting or seem as rich and lustrous, and I agree. The last two times I've used my color kit, the color seemed to fade quite a bit and looked dull after just three weeks (previously it would last well for a full five!). I don't even wash my hair every day, so that shouldn't be a factor. I looked at my hair yesterday in the mirror, and the color seems to have faded significantly after just 2 1/2 weeks. I use all the same hair care products (for color treated hair) I always have, so nothing is different there. Disappointed.
Susan - Thank you for sharing your experience. We apologize for the inconvenience this has caused. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details, we hope to continue helping you find hair perfection; and thanks again for reaching us out!
POSTED BY:
Lynn T.
January 4, 2022
I hate it
POSTED BY:
Lynn T.
January 4, 2022
Wrong color. Messy, stained by blonde streak! Highest mistake ever! Sent pics and even formula my stylist used and still all wrong! I guess I’ll hide for 8 weeks while it washes out.
Lynn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we hope to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
B G.
January 3, 2022
Semi permanent colour
POSTED BY:
B G.
January 3, 2022
I used the semipermanent colour for some greys but it lasted only for 3 weeks instead of usual 6 weeks. I did not find any difference with other brand hair colours. I guess the permanent colour lasts longer but I always use semipermanent to prevent damage to hair. Not very impressed .
B G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa S.
January 3, 2022
Red roots
POSTED BY:
Melissa S.
January 3, 2022
I adjusted my color to a darker shade and told the team of my color concerns and its not right. I follow the process they have listed and always after using their color my roots are a red shade. Its not a bright red or anything but its not pulling a soft black like the color says. 1st couple of orders I was happy with reults. 6 months into subscription after I use esalon color I haft to purchase a separate color from a separate company to fix my roots to match my ends. I really wanted esalon to work its so convenient but not. Canceling subscription today
Melissa - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Marie - We are sorry that your experience at eSalon didn’t quite match your expectations; and we thank you for letting us know. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah L.
January 2, 2022
Waste of money and my time!
POSTED BY:
Sarah L.
January 2, 2022
Well, I was really excited to try the eSalon color kit. Honestly, I was terribly disappointed! I have never had such dismal results from any hair color!! I have very short hair, almost shaved in the back. After a recent haircut the back was mostly grey, plus root growth all over. I have colored my own hair for many years, so am comfortable with the process. I followed the instructions to the letter, but it barely deposited any color on my hair. In fact, you can't even tell it was "supposedly" colored!! Color usually adds some body to my fine hair, but this added none - proof that no product was deposited on the hair. I will have to recolor it immediately with my usual brand now - not the healthiest thing for my hair.
I tried spraying the roots and back with the Camo Mist, but that was not very effective, either. The roots didn't change much, and the back looked blotchy and irregular.
I don't remember if you have a money back guarantee, but you should refund my money anyway. This was a total waste of money, and more importantly, my time.
Sarah L. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Darlene A. - We’re so sorry to hear that you were disappointed by the gray coverage of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria A.
December 31, 2021
Hair color
POSTED BY:
Maria A.
December 31, 2021
It did not cover all my grey and I was disappointed with the color as well and I feel that the price is too high
Maria A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also totally understand that our pricing can seem a little high. That’s because so much comes with your order! Like salon-quality color, access to a personal colorist, the hand packing of each individual bottle that’s shipped to your door, and all the accessories that come inside your kit so you can color like a pro. The best way to get a bang for your buck is to sign up for a Color Plan so you can get 20% off your order, every order. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
diana B.
December 30, 2021
Color
POSTED BY:
diana B.
December 30, 2021
I had perfect color when first ordering but last order not good. I liked the original and going back I see they have changed it. My hair is more brown on roots and red on ends. Very disappointing
diana B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
HIMA K.
December 30, 2021
Seeing greys after 2 weeks
POSTED BY:
HIMA K.
December 30, 2021
Hi,
With this color order, the amount was not enough. I could not cover all my roots as I started seeing greys 2 weeks from my last color (november). I wash my hair once a week, as always.
I'd like to have long lasting color and enough color for my hair.
THank you!
HIMA K. - We’re so sorry to hear that you were unhappy with your color. Don't forget, your Color Happiness means the world to us. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Stephanie S.
December 30, 2021
Not the color that was described
POSTED BY:
Stephanie S.
December 30, 2021
The color was supposed to be a light ash brown but what it came out as was close to a dark reddish brown. Very disappointed because it isn't even close to the color described.
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hair
December 30, 2021
Washed out
POSTED BY:
Hair
December 30, 2021
I have used esalon for a few months and I used my monthly color set but this month the hair color didn’t seem to stick to my hair. After the recommended time I washed it off but it didn’t seem to dye my hair at all.
Hair. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Adriana M.
December 30, 2021
Something is different
POSTED BY:
Adriana M.
December 30, 2021
I use to loveeeee eSalon. I tried other brands and came back to color my hair with eSalon’s hair coloring. But something has changed in the last few months. I noticed after applying the color that my roots and gray hair where more of a redish brown rather than black like the rest of my hair. I thought I had made a mistake coloring my roots so I tried it again they next month and again the color was way off. Mind you I have been using eSalon continuously for over a year and hadn’t had a problem before. I had my color adjusted twice and saw minor improvements but it still not covering my grays and my roots are still lighter than my ends.
I have an unopened box of the “lighter shade” that I don’t know what to do with it. I definitely won’t be coloring my hair with that.
The money I’m spending in this trial and error process doesn’t justify the end result. I will be cancelling my subscription with eSalon and go back to store bought hair coloring.
Adriana M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rickie V.
December 30, 2021
NOOOO!
POSTED BY:
Rickie V.
December 30, 2021
Got first color, way too dark, complained, told you can't make it lighter, but next shipment would be better. 2nd color, adjusted again way too dark, and too red. Please don't send another color that will botch my hair, have to go to a salon and get it fixed. Just please refund my money. Thank you
Rickie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ELAINE H.
December 30, 2021
Unsatisfied
POSTED BY:
ELAINE H.
December 30, 2021
Made no difference to existing colour. Expensive waste of money
ELAINE H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Carol C.
December 29, 2021
Love the color
POSTED BY:
Carol C.
December 29, 2021
Love the color mix for my hair but seems recently product has changed because the last few color set have lasted just a couple of washes and it's not covering my grays. I have dry curly hair so I don't wash my hair often and when I do I use color shampoo and conditioner so it's a problem with your product, I'm reading other reviews and seeing the same complaint. I've had to use box color from store in-between orders and at the price have to say I'm very disappointed so hope you have a solution for the change or will have to discontinue.
Carol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather K.
December 29, 2021
Nice Kit Awful Formula
POSTED BY:
Heather K.
December 29, 2021
The kit came with everything you need to successfully color your hair at home. The color was worse than a box from Walmart. It immediately started turning blue/black even though my color is medium brown. It was wayyy darker than I had wanted. The good news is that it washes out quickly, so after being too dark for a few days, it’s already fading back to a more desirable color. Basically, everything you don’t want from hair color.
Heather K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teski
December 28, 2021
I am allergic to eSalon hair color
POSTED BY:
Teski
December 28, 2021
I really wanted to love this custom do it at home hair color. The shade (a light cool brown) that was made especially for me was perfect and I dislike taking the time and expense of going to a salon. However, a patch test showed no skin irritation, so I applied the color as directed. When I rinsed off the color, an excessive amount of hair was lost. After drying, my scalp itched for days. Also, the product didn’t cover my grays completely and made my hair texture feel brittle, I thought at first that this was a temporary adjustment to the new hair color, so when it was time to color, I used the color again with the same results. I called an eSalon color specialist and the next formula was changed, and did help with gray coverage, but I kept loosing hair! I then cancelled my order and received an emailed response from their color specialist that said it is normal to loose 200 hairs a day. This may be true, but my scalp still itched and my hair is noticeably thinner now. I cannot use eSalon hair color.
Teski - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sardis P.
December 27, 2021
Terrible.
POSTED BY:
Sardis P.
December 27, 2021
After 3 times of use it's turning my black hair RED!!
Sardis P. - Thank you for your feedback.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gina G.
December 27, 2021
Roots white and brown
POSTED BY:
Gina G.
December 27, 2021
I colored my hair roots with half of each product, follow all the procedures washed it and my hair roots were still white and brown, I had to repeat the same procedure after 3 days. My hair color was still a little white but mostly light brown. My hair color is dark brown. Please make sure I get the same tone for the next one
Gina G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristine V.
December 27, 2021
Disappointed
POSTED BY:
Kristine V.
December 27, 2021
The color is as expected, not as shiny as would have liked but biggest disappointment is that the grays were not covered as needed. As I dry my hair, using a circular brush I can still see the gray line when under the light and hair is wrapped about brush. I have to use the color spray to fully cover. IF it is that way right after doing my hair I am not going to be surprised that it will be even more obvious after a few shampoos. I left it on an extra 10 minutes being careful not to pull to the ends as they are too dark as is. I know how to color my hair, been doing it for a long time Just disappointed, can't seem to get anything that will cover gray completely. I would like to go lighter so the gray wouldn't show so quickly as it grows but that is impossible with the way the it is now.
Kristine V. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Emma J.
December 27, 2021
Awful
POSTED BY:
Emma J.
December 27, 2021
I joined this scheme towards the beginning of the pandemic attracted by the ease of being able to skip an order. As the company has become more greedy, they have made it nigh on impossible to Skip an Order. You just get an unwanted order our of the blue. I thought I had cancelled my account last time but the hair colour keeps coming....I now have 3 x unwanted boxes. Why would they make it so difficult to Skip an Order and Cancel an account other than greed at the expense of customer needs. Avoid!!
Emma J. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maggin L.
December 27, 2021
Expensive
POSTED BY:
Maggin L.
December 27, 2021
I got my kit and I got charged $30 for 1 bottle of color. The price is outrageous
Maggin - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christin F.
December 27, 2021
Poor coverage grey hair
POSTED BY:
Christin F.
December 27, 2021
I loved the first order I received but this last order was rather disappointing. Very poor coverage of the few grey hairs I have which were adequately colored last batch. I’m likely going to cancel future orders & return to the salon in person. At least the salon will correct any mistakes or whatnot for free.
Christin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Heather K.
December 27, 2021
CANT CANCEL IT
POSTED BY:
Heather K.
December 27, 2021
HAVE tried to cancel it but another one just came please cancel thank you
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte G.
December 26, 2021
No longer lasts like it used to!
POSTED BY:
Charlotte G.
December 26, 2021
Something changed and this colour now fades between treatments. It used to be fantastic really covering roots perfectly and always the difference worth paying for over pharmacies products. Disappointing and going to have to wonder why pay more for something much like an off the shelf product
Charlotte G. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rose Suny
December 26, 2021
Unsatisfied
POSTED BY:
Rose Suny
December 26, 2021
I am really disappointed with my hair color. I have ordered mahogany brown before and loved the way it turned out but the formula this time made my hair color too dark with an unwanted tone
Rose Suny - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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