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The only thing that dyed was my ends which were a lighter color then my roots. So now I have brown roots prolly around 2 inches and then red length. I followed the directions to a T and still didn't work!
Sondra - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Samantha M.
July 10, 2023
Poor product
POSTED BY:
Samantha M.
July 10, 2023
Product has changed significantly and does not last like it used to. It faded and showed gray hairs within 4 washes.
Samantha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicola H.
July 9, 2023
Grey coverage
POSTED BY:
Nicola H.
July 9, 2023
Its a good product comes off skin very well in shower but im dissopointed it doesn't cover grey hair well you can still see my grey hair. I followed the instructions and he didn't cover my grey hair. I like the product but won't be buying again
Nicola - We are sorry to hear that you were disappointed by the gray coverage. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please, check your email to get this resolved for you right away. We look forward to crafting you a custom reformulation that will provide increased gray coverage!
POSTED BY:
Dana G.
July 9, 2023
Color is beautiful, but not meant for me.
POSTED BY:
Dana G.
July 9, 2023
I sent in pictures of the color I used to have, which was not achieved by highlights nor stripping, simple dye (I could not figure out or remember what color I used). Along with current photo. I wound up with dark hair, I imagine they looked at my roots only. I’m back to square one, and color does not fit complexion which makes skin more ruddy and aged looking. My hair is very fine, so highlights at this point would be out of the equation.
Dana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly W.
July 9, 2023
Didn't turn out like advertised
POSTED BY:
Kelly W.
July 9, 2023
I used both bottles and the color was not as pictured and I followed directions to the "T". I even left the color on a little longer than it said. Now my hair is unbelievably dry and brittle and I can barely get a brush through it. 10 more minutes isn't going to ruin it like that. This has completely ruined my hair!
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachel P.
July 9, 2023
Your color does not cover my gray/white hair. I am returning the order to you.
Rachel - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. A color expert will be reaching out via email shortly to get you taken care of ASAP.
POSTED BY:
Marya A.
July 9, 2023
Nice presentation but not the results I wanted
POSTED BY:
Marya A.
July 9, 2023
Good price, presentation etc. however my hair was 2 colors (dark brown from the top but lighter about halfway down) because I dyed it previously and left the roots to grow out for ages. Anyway, I wanted my hair to be dark brown and I added pics/explanation that I wanted my hair to be one color all over. The hair dye is nice but my hair is still lighter at the bottom and darker at the top so not really useful.
Marya - We are sorry that your experience at eSalon didn’t quite match your expectations. We take our satisfaction guarantee seriously, and want to get your colour just right. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Please let us know if there is anything else we can do to help!
POSTED BY:
Debby G.
July 8, 2023
Disappointed
POSTED BY:
Debby G.
July 8, 2023
Did not cover my gray. Will not be ordering again.
Debby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary Jane W.
July 8, 2023
Color Uneven
POSTED BY:
Mary Jane W.
July 8, 2023
I am disappointed with this color set. I lost a lot of hair and the color is uneven. I am canceling my membership.
Mary Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Deanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen R.
July 8, 2023
Wrong color!
POSTED BY:
Karen R.
July 8, 2023
I asked for a color that wasn't yellow or brassy and i got a color that was a yellow blonde. Thought I was getting a beige blonde but it wasn't. I cancelled auto ship. Will get a color from Sally's.
Karen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer P.
July 8, 2023
Hair color was not what I wanted. Not even close.
POSTED BY:
Jennifer P.
July 8, 2023
This hair color was supposed to be a blond color, a correction after they messed up the first time and just copied my natural red hair color. Again, wrong color. No blonde, just the same red hair coloring. I don't think this company should be in business. They don't listen to you, accuse you of lying then say they'll make it right and do it all over again. Please don't waste your money here. You are better off cooling it yourself or at a salon, unless you like the headache and heartache they offer up here.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
M. - We are really sorry to hear that you haven't received your order! Upon reviewing your profile, we see that you have already worked with our team to resolve this issue. Please let us know if there is anything else we can do to help!
POSTED BY:
Tiffany H.
July 7, 2023
Didn't cover gray
POSTED BY:
Tiffany H.
July 7, 2023
This did not cover my grays. It also go really hot and started foaming. The bottle would have exploded if I didn't notice. Other than that I liked the product.
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carolyn N.
July 7, 2023
Didn't take at all
POSTED BY:
Carolyn N.
July 7, 2023
Two days after i did my hair it started fading and didn't cover a lot of my gray, will not use again!!
Carolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Irma - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nicole S.
July 7, 2023
Horrible color
POSTED BY:
Nicole S.
July 7, 2023
I will not be ordering this again it’s ugly not what is pictured doesn’t cover grey you lost a costumer and I will tell people not to waste their money
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rayann G.
July 6, 2023
Color good but didn’t cover grey
POSTED BY:
Rayann G.
July 6, 2023
The color was a nice match looked natural but maybe covered 30-40 percent of my grey
Rayann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
MaryEllen S.
July 6, 2023
Bad Color - Not Ginger its a Brassy Light Orange!
POSTED BY:
MaryEllen S.
July 6, 2023
Bad Color - Not Ginger its a Brassy Light Orange!
I ordered the following color: Hair Color 6.4 Light Golden Copper Brown
What I received was a light Red Blonde that made my color Orange. I had to contact a hair stylist to correct the color. I will NEVER order from this company again. 6.4 is NOT Light Redish Blonde. I've Canceled my Auto shipment and will return any orders that are sent to me and I'm requesting a full credit. Bad, Bad, Bad!
MaryEllen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melanie F.
July 6, 2023
Doesn’t look like light brown
POSTED BY:
Melanie F.
July 6, 2023
Was trying to transition to gray. Instead I got darker hair but with highlights.
Melanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria S.
July 5, 2023
It didn't work on my hair ):
POSTED BY:
Maria S.
July 5, 2023
I really wish it had worked for my hair, as I saw many compliments about the brand, but it didn't, it didn't cover gray hair as I thought it would, and it left my hair too dry.
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Kristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen D.
July 5, 2023
Good color, but.
POSTED BY:
Karen D.
July 5, 2023
Color is nice , but it did not do a good job on a lot of my gray.
I used the product exactly as directions stated.
Most of the gray showing is on sides near my face and the back under area.
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Debra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Bonnie L.
July 4, 2023
Color
POSTED BY:
Bonnie L.
July 4, 2023
I loved the color but it is fading fast It’s only been a month
Bonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth G.
July 4, 2023
Very bad for your hair. Don't even try it!
POSTED BY:
Elizabeth G.
July 4, 2023
It has destroyed my hair thanks to them and doesn't even cover the grey hairs. They are also charging my credit card double every month and they don't have contacts to be reached. Shame on you!
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deanna L.
July 3, 2023
No! No! No!
POSTED BY:
Deanna L.
July 3, 2023
Horrible. It’s a scam. Color is all wrong. Never again!
Hi Deanna: We are sorry to hear that your color was wrong. Please check your emails, we just got back to you, your colorist will be reviewing your case in detail to help you further.
POSTED BY:
Liesl R.
July 1, 2023
Still not my colour
POSTED BY:
Liesl R.
July 1, 2023
Thank you for taking the time to try and match my hair colour. I’ve left reviewing the last purchase to see how it turns out first. Sadly, my hair is still very red, bordering on orange. From previous experience I know this will be difficult to get rid of so I am cancelling all future orders so my hair can get a chance to grow out.
My sincerest apologies, but I don’t think your product is right for me.
Hi Liesl: We are so sorry to hear that your reformulation hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Yvonne W.
June 30, 2023
Custom Color Set
POSTED BY:
Yvonne W.
June 30, 2023
I am not sure why it came out really brassy right after I applied.
I was late in dying my hair waited a month after I received my shipment. Did it expire on me?
Now that it's been like 4 weeks since I dyed my hair, it looks horrible. It's extremely dry, brassy, and way to light as it fades.
Please help me.
:(
Hi Yvonne! We are so sorry to hear that your color has turned our brassy. Please check your emails, we just got back to you to help you further.
POSTED BY:
Teresa B.
June 29, 2023
Did not contain hair color
POSTED BY:
Teresa B.
June 29, 2023
I will be returning this shipment tomorrow for several reasons. The color was not in the box and Im pretty sure that I removed the shampoo/conditioner off of the auto ship. And the price of $54 uuhh yeah NO! A huge NO! I understand the price but if what was included in the box was correct I won't be coloring my hair no more. I realize that it kinda late as I just opened the box today. Sometimes life gets busy. I was so surprised at the way the product were just thrown in the box. Huge difference from the 1st shipment that was put together with care. I was going to color my hair tonight however that will have to wait for obvious reasons. This review is in no way reflective of my 1st use of esalon. Only for the May 25 shipment for reasons as stated above. I tried to leave a review for Mar shipment it was not offered.
Update: 29 Jun 2023 response to automated reply from CS. Nobody has contacted me nor is working with me about issues stated above. I have not received any email regarding my review nor about last shipment missing the color. I'm unsure what your looking at in my profile, but I can assure you that nobody is or has been "working" with me.
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle H.
June 29, 2023
HAIR COLOUR
POSTED BY:
Michelle H.
June 29, 2023
I TRIED THIS ONE TIME AND IT SAYS GUARANTEED 100% COVERS GREY MINE DIDNT LAST MAYBE 3 WEEKS AND THEN THEY SEND ME ANOTHER ONE FOR 27.99 WHICH I DIDNT ORDER AND THEN I GOT ANOTHER
. 3 TIMES THEY TOOK MONEY OUT OF MY BANK.. YET YOU CANT CANCEL ANYWHERE SO I'M CONTACTING MY BANK TO STOP THIS I HAVE SENT I BACK TODAY 4 A REFUND WE'LL SEE BUT I CAN'T SEND OTHER 1 BACK AS THEY ONLY GIVE U 30 DAYS TO SEND IT BACK SO IM STUCK WITH 1.. I WONT USE BUT I'M GOING TO SEE IF I CAN AS ITS NEVER BEEN OPENED SO E.SALON BUCK YOURE IDEAS UP ADD A REFUND PAGE AND CHANGE TO 60 DAYS BACK AND NOT 30 DAYS... RANT AND RAGE OVER
.
A SCAM JUST TO GET YOURE MONEY THEY'VE AD OVER 50 POUNDS OUT OF ME REALLY UNFAIR I'M DISABLED AND CANT GET TO POST OFFICE OFTEN
NEVER ORDERING AGAIN
Hi Michelle! We are so sorry for any misunderstanding with your Color Plan, and also with your grey coverage. Please check your emails, we just got back to you to help you further.
POSTED BY:
Punita K.
June 29, 2023
Does not cover gray hair
POSTED BY:
Punita K.
June 29, 2023
This product is probably fine if you want to use it for brightening your existing color but it DOES NOT COVER GRAY HAIR - it has also been annoying to cancel. I cancelled the shipments and they kept coming. I have another shipment in the way after i cancelled this 6 months ago.
Punita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kiely D.
June 29, 2023
Did not get color I ordered!
POSTED BY:
Kiely D.
June 29, 2023
Bad business practice to ship different color without discussing with customer.
Kiely - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn L.
June 29, 2023
Color too light
POSTED BY:
Dawn L.
June 29, 2023
I had asked that the color sent to me would be darker but it was not at all. It did not cover the gray I have around the temples & side burns. Please cancel all future orders .
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gina R.
June 29, 2023
Didn’t work
POSTED BY:
Gina R.
June 29, 2023
I decided to try e-Salon again. I wrote the hairstylist about my first experience (my hair having an orange tint to it). She explained that she changed the product for me. I did EXACTLY what the directions said to do and yet my hair had the orange highlights again. Devastated, I had to go get my hair foxed the next day. Not very impressed.
Gina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda R.
June 28, 2023
Terrible product
POSTED BY:
Amanda R.
June 28, 2023
I'm sure this review won't make their site! I've never had my hair feel so dry while dying my hair! The colour and texture is like TAR!!! thick black tar! Got all over everything! Stained my neck my back, my shoulders! Yes I used the skin protector but you can't use it on your whole body!!! It covered greys VERY well! But I'm assuming that's because it's so full of chemicals seeing as how damaging it is! And the smell burned my nose (literally) and burned my eyes! I have very sensitive damaged hair and now I'm afraid when I wash this out my hair will all fall out and be like straw! Please don't buy this stuff! The reviews must be fake, or it might be ok for different colour hair, and if you don't have greys and don't have to dye your hair often...but if you do dye your hair often and have dry, damaged hair, there's better and CHEAPER products than this!
I was right all my hair was coming out in big chunks and handfuls!!! And after I washed the tar out....which took forever btw! I have never seen the water so thick and brown and not coming out no matter how much you rinse!!! And I washed, and conditioned...AND GET THIS.....My scalp was still black on both sides!!!!! I wish I could add a picture to this review! I took a wet wipe and wiped the hair dye off (this is after about 6 minutes of rinsing, washing and letting conditioner sit, and rinsing again) anyway it looked like when you take a paper towel and check the oil in your car...except it's thick tarry black!!!!!! I can't believe this!!!! My $8-$10 boxed dye is WAAAAYYYY better than this!! And they are charging $35????? For a huge f***ing mess, frustration, anger and completely DESTROYING your hair!!!!!!!! My hair was already thin...I COULDNT afford to lose THAT MUCH HAIR!!! Thanks E-salon for ruining my hair and making my life hell!!!!! I'll do anything to make sure people don't buy this! Cuz now it not only cost me $35 it cost me my hair!!! And however much money and time it's gonna take to repair it!!
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Denise S.
June 28, 2023
Not a Favorite
POSTED BY:
Denise S.
June 28, 2023
I found this custom color to be a little dark on me.
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
BLAISE G.
June 28, 2023
changed formula
POSTED BY:
BLAISE G.
June 28, 2023
this used to be great. what happened? Now it is watery and not enough for one bottle to do my hair. Lucky I ordered a second set by mistake. please change the formula back to original or check your manufacturer. Also gloves were too small and difficult to get on. I have been using this for months and the quality was very good. two bad sets starting in June.
Blaise - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lauren L.
June 27, 2023
Unnatural, uneven neon red.
POSTED BY:
Lauren L.
June 27, 2023
I have been dying my hair for almost half a year with eSalon and I have never once gotten the colour I desired. Every colour was so far from what I was requesting, up until my last that was a neon red when I asked for a red copper. The root colour was not even close to the ends colour so my entire head is different colours everywhere. I have dyed my own hair for over 15 years, so it is not a technique issue. I am humiliated at work and trying my best to hide it. I will be spending even more money on a colour remover and then just going to a real salon to get it fixed. I've spend so much money trying to get the colour I asked for that I could have just gotten it professionally done and liked my hair for the past half year.
Lauren - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Adele H.
June 27, 2023
Red Result, Poor Customer Service
POSTED BY:
Adele H.
June 27, 2023
After a year of fantastic results with this high-quality dye, I requested an adjustment to make the shade a darker blonde for the fall and winter. Instead, my hair turned red. This continued for the next three boxes until a representative finally contacted me. In the email, I was told that the permanent dye was bringing out the red tones in my hair--I don't know why it took three sequential boxes with my feedback saying, "It's still too red; I don't want any red tones" before it dawned on the team to recommend a switch to a demi-permanent. Regardless, the permanent colour does not seem to be chief culprit as the demi-permanent also made my hair redder. The reason for the one-star review derives from the fact that, when the colourist did eventually reach out, I was told that I would need to go to a real salon at my own expense in order to correct eSalon's mistake.
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kitzya L.
June 27, 2023
Didn’t last…
POSTED BY:
Kitzya L.
June 27, 2023
While the color was perfect and this was my 2nd try, it just doesn’t cover my grays. Even from the get go, they are there and within 3-4 days they are back out shining in all their glory. Sadly, I will not be continuing the product :(
Kitzya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sherry C.
June 27, 2023
The brown seems dark!
POSTED BY:
Sherry C.
June 27, 2023
Is there a way to lighten up the brown so the purple shoes up more. Seems like the brown is dark
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Maeve M.
June 26, 2023
Gray coverage is poor
POSTED BY:
Maeve M.
June 26, 2023
I love the color and ease of using eSalon. But it is not covering my grays like other products do. If you have tough grays this may not be the product for you.
Maeve - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kristi S.
June 26, 2023
Still can’t get it right!!
POSTED BY:
Kristi S.
June 26, 2023
I’ve sent pictures, and was specific “I want intense copper”. Their first attempt left my hair looking like a terrible kool aid dye job! It was a faded red and so fake. I ended up using a copper clenditioner to try and restore my hair to its rightful color. Their second attempt has left me with dark red/copper hair. Again, how can they screw this up so badly?! I tried leaving messages, I even left an image of the color I wanted. I like the kit, I like the shampoo and conditioner, and I really like the zero ammonia, though upset it took them till my second kit to remember I wanted only 10% developer; I’m doing a color deposit not a lift and tint! Not sure I want to allow them a third try given you don’t speak with a colorist directly, you play email tag and have to hope for the best. Maybe they do better for others, but my experience left me frustrated, angry, and upset to no end, and given my less then Stella rating I doubt they’ll post it since I’m their own words: We reserve the right to not post your review or remove it for any reason.
Kristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Rhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Zeeba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brigita L.
June 25, 2023
Colour
POSTED BY:
Brigita L.
June 25, 2023
Roots lighter, grey hair still not coloured, expected more intense red as mine was faded a lot but instead it’s darker and looks like my hair wasn’t done at all
Brigita L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gina B.
June 25, 2023
My hair is dry and itchy
POSTED BY:
Gina B.
June 25, 2023
I’m going to be honest, I love the colour but my hair/head has felt awful since colouring it. It’s dry and and frizzy 😑
Gina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ginger P.
June 25, 2023
Horrible hair color!
POSTED BY:
Ginger P.
June 25, 2023
I have been coloring my own hair for over 10 years, with no issues. I decided to try this product, & I’m so disappointed. Literally, after 5 days, you couldn’t even tell I’d colored my hair! Even initially, my roots didn’t get colored well, & the root color was drastically different than the base color provided. Never trying this again, & now having problems trying to cancel my membership. 🙁
Ginger - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anna F.
June 25, 2023
Too dark, not what expected
POSTED BY:
Anna F.
June 25, 2023
The colour it's way too dark, it's more like dark brown with a bit of copper vibrant. I washed hair many times over last 2 days with hope it will get any lighter but didn't help. It's mean that must be good product but unfortunately not the colour I expected and not close to the one on the photo I added.
Lizette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jenny W.
June 25, 2023
Too dark
POSTED BY:
Jenny W.
June 25, 2023
Ordered a light blonde told should get medium as would come out lighter anyway but colour received is too dark
Jassy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sinara O.
June 24, 2023
Damaged glove
POSTED BY:
Sinara O.
June 24, 2023
Glove came completely damaged in box of hair color..
Ripped off on the side and missing one finger..
Sinara - We truly apologize that the glove you received was defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Saramelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Ann - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
S K.
June 23, 2023
The worst!
POSTED BY:
S K.
June 23, 2023
First the color is brown, then the color is way over corrected to a very brassy blonde. I do better on my one at Sally beauty supply. Absolutely a waste of money.
S K - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sara T.
June 22, 2023
Did not dye hair, but sure did damage it
POSTED BY:
Sara T.
June 22, 2023
I used to bottles for my shoulder length hair. The dye got really hot on my scalp, but I still left it for the 35 minutes. When I washed it off, there was no color, but it definitely fried my hair and I lost a good chunk of hair while washing it off. I definitely regret it.
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTED BY:
karrie J.
June 22, 2023
Horrible!! Blotchy and uneven.
POSTED BY:
karrie J.
June 22, 2023
The color was horrible! I followed the instructions exactly, but my hair was two different colors. My roots were so much darker than my ends and my ends were blotchy. I had to color it over with a darker color just to attempt to correct it. Kicking myself for not canceling my membership immediately and now I have another color set on the way. I need a color job, but I don’t trust putting this on my hair again.
Karrie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Stephanie M.
June 21, 2023
Does not cover gray hair.
POSTED BY:
Stephanie M.
June 21, 2023
The color didn't touch my gray roots at all. Drugstore color will it just won't last long but this one didn't even cover at all. The rest of my hair is very nice and I love the color.
Stephanie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak.Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Tiffany M.
June 20, 2023
Terrible
POSTED BY:
Tiffany M.
June 20, 2023
This was my second order, first one was totally fine, covered my grays perfectly, no issues, this order was horrendous. Little to no grey coverage, the color looks atrocious, I’m just counting down the days til I can go get this color corrected I have no idea what happened between first and second order but this quality on the second order is so bad. This will be my final order from this company.
Tiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ingrid E.
June 19, 2023
Nice coverage
POSTED BY:
Ingrid E.
June 19, 2023
Very nice all over color and the products covers your entire head but I would prefer a color with copper. Now I’m a brunette.
Ingrid - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie K.
June 18, 2023
Darkened my hair
POSTED BY:
Stephanie K.
June 18, 2023
I asked to maintain my copper colour.
I received the kit and trusted esalon in the choice as I show on an image what colour I had and which I wanted.
It made my hair brown while it has a intense orangy golden copper.
I’m very disappointed and need to go to fix this, also it didn’t cover the few grey hair I have !
Hi Stephanie! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Tracy B.
June 18, 2023
Don't know what went wrong
POSTED BY:
Tracy B.
June 18, 2023
I really hated this it turned my roots an awful orange color seriously thinking of canceling my membership I don't know how I'm gonna fix this
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
LSUK
June 18, 2023
Didn’t cover grey
POSTED BY:
LSUK
June 18, 2023
Colour was nice and I like how you can really refine it but when I first tried it but it didn’t cover my greys. Did it again a couple of weeks later in case it was my fault, spending more effort and time on the grey areas - same outcome. My grey stripes didn’t hold any colour at all. Pointless purchase and it was very expensive. I could have a better result from box dye from high street chemist.
Stacie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lori S.
June 18, 2023
Not satisfied
POSTED BY:
Lori S.
June 18, 2023
I tried my custom colir it did nothing. It didnt cover my gray roots. What a waste of money and time. We followed the instructions as written. Please help me cancel this subcription
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joanna P.
June 18, 2023
Colour
POSTED BY:
Joanna P.
June 18, 2023
Unfortunately this time the colour was not how I imagined and has literally only covered the greys for 2 weeks. Disappointed.
Joanna P. - Thank you for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kay E.
June 17, 2023
WAY TOO DARK
POSTED BY:
Kay E.
June 17, 2023
My previous order was a light golden brown with blonde and red. I know you will tell me this last order is the same formula, but my hair is now dark brunette! The directions said to leave the color on for 40 minutes which seemed a long time, but I did it.
If this is what is going to happen with each color and I can't count on my hair coming out the same each time, then what's the purpose? Very Disappointed!
Kay - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kara
June 17, 2023
Did nothing for my hair
POSTED BY:
Kara
June 17, 2023
I have dark brown/black hair and it did NOTHING for me. The color didn’t even show at all, it barely even showed on the parts of my hair that were already dyed to a brighter color. Save your money
Kara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amber M.
June 16, 2023
Didn't color
POSTED BY:
Amber M.
June 16, 2023
I used this and it didn't color my hair except the ends. Now I'm left with black looking ends and auburn in the rest of my hair. Will never try this again. I'll stick with professional salons.
Amber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Debbi T.
June 15, 2023
Too dark
POSTED BY:
Debbi T.
June 15, 2023
The first order left my hair sort of reddish after a couple of weeks. This time, left it really dark.
Debbi - Thank you for reaching out! We are sorry to hear that your latest color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Danielle A.
June 14, 2023
Not perfect
POSTED BY:
Danielle A.
June 14, 2023
I tried several different formulas to try and match my natural color but it was never quite right. The product is easy and convenient though.
Danielle - We're truly sorry that our color did not provide the results that you expected and appreciate you sharing your feedback. We are always looking for ways to enhance our color and products.
POSTED BY:
Daisy
June 14, 2023
Doesn’t cover Gray
POSTED BY:
Daisy
June 14, 2023
I’ve tried it 3 times now and it does not cover my grays. It is a lovely color, however a little darker maybe a medium ash blonde and adding Olaplex would be great!!
Daisy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Natalie P.
June 14, 2023
A MESS
POSTED BY:
Natalie P.
June 14, 2023
Does not work for me. It stained my pillow cases for weeks. And even after cancelling after first order I’ve been charged twice since. No where is the a number to call. Unfortunately a really bad experience.
Natalie - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela S.
June 13, 2023
Grey's did not take
POSTED BY:
Angela S.
June 13, 2023
After only two weeks, my greys turned red rather than staying brown. I have lots of grey at my part and I used the special pre-color spray for the grey hair. At first, I loved the color, but it didn't last at all. I am extremely red at my part. I have only used the product once and loved the texture of my hair, but the color needs to last longer. I will try it one more time to see if it will last longer next time.
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Megan S.
June 13, 2023
Bad cover, messy application and lots of waste. Not vegan either!
POSTED BY:
Megan S.
June 13, 2023
I was initially happy with this because I loved the colour but now that my hair has settled I definitely think my roots look darker. I followed the instructions and did the root section first but actually I wish I hadn’t as I’ve never had this problem before with home dyes. I feel like I need to dye it again now but I don’t want to hurt my hair with the extra dye.
It was also incredibly messy! The shower unit was covered due to the last stage of pouring the colour over at the end. Oh and there was a lot of waste!! I have long hair but I had well over half a bottle of each colour left (I actually wish I just used the roots colour on the ends and saved the other bottle for a second dye).
I was annoyed to see this product had silk in it, my fault for not double checking it was vegan but silk is such a cruel ingredient, I appreciate you have a peta certification but I don’t see the need for such a cruel ingredient when there are so many vegan alternatives.
Hi Megan! Thanks for stopping by. We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joanne P
June 12, 2023
Fading
POSTED BY:
Joanne P
June 12, 2023
Color fades within days showing grey. If I wasn’t grey I would like the product
Joanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracey W.
June 12, 2023
I did everything per instructions and didn’t cover my gray
POSTED BY:
Tracey W.
June 12, 2023
Was really excited to color my hair but even following to directions exactly looks off and it did not cover my gray
Tracey - We’re sorry to hear that you were unhappy with the results of your custom color. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rennee B.
June 11, 2023
too dark
POSTED BY:
Rennee B.
June 11, 2023
too dark, I was hoping for a darker shade of medium brown and better gray coverage, I didn't expect an actual dark brown. I thought there was maybe something a little more nuanced, not dark brown.
Rennee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Freda T.
June 11, 2023
A little intense.
POSTED BY:
Freda T.
June 11, 2023
I want dark brown hair color, but...
I'm glad I only left the color on for 11 minutes and not 35 minutes.
Freda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dani M.
June 10, 2023
Once again my hair is black instead of brown!
POSTED BY:
Dani M.
June 10, 2023
Milk Chocolate brown. That was the request and for the 2nd time it is black and horrible. I'm out! Back to Madison Reed.
Dani - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Ariel - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Cassandra N.
June 8, 2023
Soooo disappointed
POSTED BY:
Cassandra N.
June 8, 2023
It’s hard to list everything wrong with it but first off it stinks, the worst smelling hair dye I’ve ever used. It made my hair feel dry, extremely tangled,frizzy and brittle. I followed the instructions exactly, except for I didn’t have enough dye left to do the final rinse with it. That being said I BARELY had enough to cover my hair, my hair is about to the middle of my back. The free bottle is technically a scam because you need both bottles if you’re following the directions so you really don’t get extra. I made sure to saturate my greys but they didn’t get covered, I’ve never had a problem with my old hair dye. And lastly it is way too dark, it was supposed to be medium brown and now that my hair is dry it’s closer to black than brown. I thought that this was supposed to be better than box dye but L’Oréal Féria has never disappointed me like this
Cassandra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Sylvana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cynthia N.
June 7, 2023
Color not what I expected.
POSTED BY:
Cynthia N.
June 7, 2023
Please don't send me any more color/cancel my subscriptions.
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ștefana T.
June 6, 2023
Nice color
POSTED BY:
Ștefana T.
June 6, 2023
I like the color, but what if I want to change it? Why is so hard, almost impossible to change the color? Why is so hard, almost impossible to cancel an order?
This batch seems darker than it had been before.
In general, I find it takes a lot for the water to run clear when wrenching out the color after the set time during the process.
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kate D.
June 6, 2023
Colour faded away quickly
POSTED BY:
Kate D.
June 6, 2023
I’ve got permanent colour but it faded away after 3-4 washes, every time I’d wash my hair the water was never clear, I can see so much product going down the drain. The colour is also much darker than I expected. Cancelling subscription after 2 orders😿
Hi Kate! We are so sorry to hear that your color has faded after a few washes. Please check your emails, your colorist has got back to you to help you further.
POSTED BY:
Shawna J.
June 6, 2023
Zero Color
POSTED BY:
Shawna J.
June 6, 2023
I asked for a Cooper color. I was very clear when picking the color I wanted. For some reason, they decided to give almost no cooper at all so it's basically just an ashy blonde which is what I was trying to change AWAY from. Needless to say I'm super mad about this. Going to have to go BACK to the old fashion of buying from Walmart way because at least then the only one I have to blame is myself when it reacts badly with my hair. Save your money it's not worth it.
Shawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda W.
June 6, 2023
My box was delivered empty
POSTED BY:
Linda W.
June 6, 2023
I was looking forward to receiving a new product for my hair.But all I received was a empty box & a note from the post office saying it was damaged.So now what do I do, I have paid for it and I definitely don't want it try again so cancel any future orders
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janina W.
June 5, 2023
Color was not what expected
POSTED BY:
Janina W.
June 5, 2023
I wanted a dark blond copper tone. Thats what it also Said on the product. Turned out super red!!!! That really sucks since i wanted a fresh up for a Wedding
Hi Susan! We are so sorry to hear that your color hasn't covered the greys. Please check your emails, we just got back to you to help you further.
POSTED BY:
Justyne H.
June 5, 2023
Need help
POSTED BY:
Justyne H.
June 5, 2023
I do like the color, packaging, shampoo/conditioner and all the goodies but for some reason it is not dying the hair around front/side hairline. I'm very frustrated. Please help
Justyne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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