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This was a terrible colour! After the second wash, my roots are almost back to original colour and my ends are totally dull and shineless. So disappointed!
Kristin L. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you to find a resolution and have your hair looking is very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lauren M.
August 10, 2023
Too expensive
POSTED BY:
Lauren M.
August 10, 2023
The product is fine but not $35 fine. Will be canceling this time.
Lauren - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa S.
August 10, 2023
Not really the colour I wanted
POSTED BY:
Lisa S.
August 10, 2023
Lovely product just not thr colour I was expecting maybe my fault. I've found it's also lightened really quickly but my hair felt lovely after.
Hi Lisa: We are sorry to hear that the color wasn't as expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Madalina T.
August 10, 2023
Didn’t work I’m afraid
POSTED BY:
Madalina T.
August 10, 2023
I had 3 requirements, none was fulfilled. I’ve asked for nothing close to black, because I hate black hair. Also asked for nothing reddish/copper in my colour, and to cover the greys. I got a reddish black, way too dark than my hair colour, nothing ashy/cold, as I have requested, and didn’t cover my greys. Absolutely disappointed. The only thing that I really liked about your products, it was the shampoo. But I wasn’t looking for a good shampoo. Not interested to buy this again.
Hi Madalina; We are sorry to hear that your color wasn't as expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Mary H.
August 9, 2023
It arrived was it’s only positive.
POSTED BY:
Mary H.
August 9, 2023
When mixing the dye it became hot then foaming. It ruined a living room chair since I couldn’t react quickly enough to the chemicals. It’s nice to have the extras but the dye is a nightmare!
Mary - We truly appreciate your feedback. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christie Renegar R.
August 9, 2023
Green
POSTED BY:
Christie Renegar R.
August 9, 2023
I loved the packaging, the simple instructions, and the way it didn't smell bad.. however after it dried my hair has such a green tint to it I am going to have to re-do it to make it work!!!
Christie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Zoe M.
August 9, 2023
warm brown instead of neutral
POSTED BY:
Zoe M.
August 9, 2023
I selected a color, but the colorist changed it so i went with their suggestion. Its much warmer than i typically like. not going to order again
Zoe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stephanie S.
August 9, 2023
THEY MAKE IT HARD TO CANCEL
POSTED BY:
Stephanie S.
August 9, 2023
While I am happy with the haircolor, I am NOT happy with the way they make it hard to cancel your subscription. Not sure I want to continue to purchase from a shady company like this.
Stephanie - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Katherine S.
August 9, 2023
Didn't cover grey roots
POSTED BY:
Katherine S.
August 9, 2023
I left die on roots for the time I was told to and then covered the rest of my hair. The roots didn't take so now left with longer white roots to cover next time but will leave on for longer and use more product on roots.
Hi Katherine! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you to help you further.
POSTED BY:
Leslie L.
August 8, 2023
It came out much darker than expected
POSTED BY:
Leslie L.
August 8, 2023
By itself I'm sure it's a great color, however the color I picked was a couple tones lighter online (and than my current hair color) but it actually turned my hair much darker. It seemed that the tones are much darker than labeled. The label said this is in the medium brown range but it turned my hair more dark brown and not what I was expecting. I will say that the quality did seem better than the normal box hair dyes from the store.
HI Leslie! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Alice W.
August 8, 2023
If this is light brown Im colour blind
POSTED BY:
Alice W.
August 8, 2023
After the last dye which was meant to be mid ash brown came out black, I was advised this time the formula had been adjusted to light ash brown. Still very very dark! Really disappointing
Maricel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gia B.
August 7, 2023
Horrible experience!
POSTED BY:
Gia B.
August 7, 2023
Close my account!
Close my account! Close my account! Close my account! Close my account! Close my account! Close my account!
Gia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Smiley
August 5, 2023
Unhappy with product
POSTED BY:
Smiley
August 5, 2023
Wanted dark blonde with highlights and got dark blonde for roots only
Smiley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Stephanie L.
August 4, 2023
Horrible
POSTED BY:
Stephanie L.
August 4, 2023
I have contacted E Salon 3 times, once the day I colored, again about a week later and then again with the “tell us” email. No response from anyone. The color did not do anything for grey coverage which was my biggest issue, it ended up being much lighter than it should have been and looks horrible. Much lighter than the color showed. It looks worse now than it did with grown out greys. It feels so damaged at this point and it did not feel this way before this color or after any other coloring I have done in the past which was at least a year before this coloring. Completely unsatisfied and just wanted them to remake a better color with the grey coverage it should have but nobody has responded or even bothered to email back to me reaching out 3 times since coloring.
I love the ease of Esalon, the set up is great, but they missed the mark seriously this time and I would like it fixed.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Willie G.
August 4, 2023
Dull color no shine
POSTED BY:
Willie G.
August 4, 2023
I’m not happy with this color hair is dry dull no shine
Willie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Megan C.
August 4, 2023
Just okay
POSTED BY:
Megan C.
August 4, 2023
The ordering process was easy, my stylist was very helpful, and applying the color was easy, but the color is just okay. Usually when I color my hair or have it colored, there's a noticeable difference and my hair is shiny. I barely noticed any change and my hair is still dull. Plus, it faded super fast despite using products safe for color, never going in the sun, and washing my hair no more than 2 or 3 times per week. I don't think I'll be ordering again.
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Evelyn B.
August 4, 2023
Box said Medium Ash Blond, but hair is now Light to Medium Auburn
POSTED BY:
Evelyn B.
August 4, 2023
My hair had a nice shine and healthy texture when I started. The color was just as I wanted it, and I uploaded three photos to the website before my first order. The box arrived and stated it was a Medium Ash Blond. I applied the color exactly per the directions. My hair is now Light to Medium Auburn with very orangey roots. I am wondering if they hire colorblind "colorists" because in no universe would this be considered even close to what I requested. Additionally, the texture of my hair after using this product was extremely dry and somewhat brittle. I have never had issues with this when having my hair done at the salon, or even when I used grocery store box products long ago. Very disappointed, and I definitely do not recommend this product.
Evelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pegi N.
August 4, 2023
It is red
POSTED BY:
Pegi N.
August 4, 2023
The color was supposed to be a honey brown and it is bright red.
Evelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan S.
August 4, 2023
Ruined texture
POSTED BY:
Susan S.
August 4, 2023
I'm not happy with the texture of my hair after using the product. The color was fine, but the texture felt like the cuticle is still open. I've never had this rough texture before. I used the conditioner, but my hair has been damaged after applying the color and a gentle blow dry.
Susan - We’re truly sorry to hear about your recent experience after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maureen H.
August 3, 2023
Not as ordered
POSTED BY:
Maureen H.
August 3, 2023
Colour was not what I ordered. Not sure why colourist would decide to change my selection. Would not order again.
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn P.
August 3, 2023
Color was oxidized (according to my hair hairdresser)
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jappreet N.
August 2, 2023
No shine, blah
POSTED BY:
Jappreet N.
August 2, 2023
It has no shine, my hair looks like matte strings.
Jappreet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jeanna P.
August 1, 2023
not what i wanted at all
POSTED BY:
Jeanna P.
August 1, 2023
I'm very disappointed it is a great system but the color I wanted was not supplied and so it has left me sad and frustrated
Jeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alicia M.
August 1, 2023
I was not completely satisfied with my color. The set was great.
POSTED BY:
Alicia M.
August 1, 2023
The custom color set was great. However, I would have liked a deeper and darker red.
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Sandie G.
July 30, 2023
Uneven
POSTED BY:
Sandie G.
July 30, 2023
I feel that although this is marketed as a custom colour, that isn't truly the case. When choosing the colour I added a picture of my current hair for reference which clearly showed that the bottom half of my hair was more vibrant than the top, but I feel that I was just sent a generic mix for my roots and ends based on my initial choice online rather than doctoring it according to how my hair is currently. I wanted the colour to appear uniform overall but I was given dark blonde/red/copper for my roots, and a red/copper mix only for my lengths. I was cynical before I even started as I felt that the red/copper mix on top of the already more vibrant hair would make the overall outcome unbalanced. Still I proceeded with trust but unfortunately I was right-the resulting colour came out much more vibrant on my lengths, resulting in an uneven overall appearance. A plus is that my hair feels soft and healthy even after colouring!
Hi Sandie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Madina I.
July 30, 2023
It was too red
POSTED BY:
Madina I.
July 30, 2023
I ordered a cold tone; however, at the end the final colour had a strong red shadow, it took almost two weeks to get rid of it.
Hi Madina! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Debra B.
July 30, 2023
Grey coverage
POSTED BY:
Debra B.
July 30, 2023
I followed all of your instructions applied dye to Grey streaks first and made sure that it was well covered it looked great for 3 days then the Grey was back.I used color protection shampoo and rinse. The color should be bright and shiny but it's not. I'm vary unhappy and will not be reordering.
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Becky S.
July 30, 2023
Did not cover grays
POSTED BY:
Becky S.
July 30, 2023
I followed the directions exactly as instructed. The final results were disappointing as I can still see my grays.
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Makenzie O.
July 30, 2023
Color was great
POSTED BY:
Makenzie O.
July 30, 2023
Color was beautiful when it first went on my hair but it’s been a few weeks and my permanent hair color is still washing out and coming off on my towels, it’s very much lighter than it originally was almost to the point it’s not really there too much anymore, maybe I did something wrong and if so that’s on me but I’m not too sure.
Makenzie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie D.
July 29, 2023
The Last Order I Got
POSTED BY:
Debbie D.
July 29, 2023
I have been happy until now. The color didn't take evenly or the color it was suppose to be. The top front of my hair is lighter than the rest also. Not happy at all ! And I did it the same as always. Possible to refund at all ?
Debbie Curran-DeCaro
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sana K.
July 29, 2023
Color was darker than what I wanted
POSTED BY:
Sana K.
July 29, 2023
I love the packaging, it’s so cute and I really appreciate how personalized it was. However, the color is not the shade that I wanted, it’s much darker where as I wanted it much more light/blonde. Another error I noticed that I asked No ammonia since I have thin fine hair and did not want to damage my hair, however, when the box arrived, one bottle (roots) was No ammonia but the other bottle had ammonia. I also did not understand why roots color was semi permanent while the other one is permanent. However, the color is right, it’s the color that I wanted but the shade is different. The shampoo and conditioner are great btw!
Sana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy W.
July 28, 2023
Hair color
POSTED BY:
Stacy W.
July 28, 2023
I was not happy with the red copper color. The color did not stick out.
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Emma K.
July 28, 2023
Communication is poor
POSTED BY:
Emma K.
July 28, 2023
I emailed twice to get this amended and nothing was done. I cancel and I was still charged. I’ve finally called and had a refund but the shipping wasn’t and it’s £7. I had high hopes this for this but sadly I’ll be telling my friends to hold off.
Hi Emma! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sonia B.
July 28, 2023
Shame
POSTED BY:
Sonia B.
July 28, 2023
Had high hopes when l applied it on it seemed so much better than my usual one from Holland and Barrett. It’s been 2 weeks now and unfortunately my grey is coming back so I probably won’t reorder.
Hi Sonia! We are sorry to hear that your greys were back after one week. Please check your emails, we just got back to you to help you further.
POSTED BY:
Rebecca E.
July 28, 2023
Not the colour I requested
POSTED BY:
Rebecca E.
July 28, 2023
I am still I'm shock. I ordered a dark blonde copper.
My hair is now dark brown with hint of red tones. It's nowhere near blonde anymore. I am truly so upset with the outcome
It is nothing like the hair colour I chose.
HI Rebecca! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sheilah W.
July 28, 2023
Disappointed Results
POSTED BY:
Sheilah W.
July 28, 2023
I was excited to try eSalon after everything I had been reading about it. I was impressed with the package I received with the separate items labeled and placed neatly in their respective locations. Everything that could possibly be needed was included. The instructions and application were very simple and easy to follow. I loved the resulting hair color. However, after the first week, I noticed the color was fading faster than I anticipated. By 2 weeks, so much I was wanting to color it again. Thinking i maybe was at fault with the color I selected, I.asked for a different shade. Again, color faded. I tried one more time, and color faded again. Yes, I used shampoo for color treated hair and a weekly treatment conditioner from eSalon for insurance of lasting color. I have a nice straw hat I wear to protect my hair and face when I’m the sun. I will be canceling my hair colors for the future.
Sheilah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Annette D.
July 28, 2023
Terrible
POSTED BY:
Annette D.
July 28, 2023
This is the worst hair dye I’ve ever use since I’ve been dyed my hair for over 20 years. The color doesn’t stay. It washes out within a week. I do not recommend this. I recommend going to your nearest beauty store and continue buying the hair dye that you’ve been loyal to. Try something new, but I know I’m not gonna get my money back even though it says 100% guarantee.
Annette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Karen W.
July 28, 2023
THERE IS NO WAY TO STOP THESE PEOPLE FROM SENDING YOU PRODUCT YOU DO NOT ORDER!!
POSTED BY:
Karen W.
July 28, 2023
E-Salon is a MONEY PIT!! You order ONCE from them and there is NO WAY IN HELL to contact them to CANCEL your order! If you want to be paying for the rest of your life for some shit you only wanted to try ONCE...then you are in the right place... E Salon will take you for your money without your permission and they do not give you a means to get it back or even CANCEL the damn order!!
Karen - Thank you for reaching out! I apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Debra D.
July 28, 2023
Refunding your money
POSTED BY:
Debra D.
July 28, 2023
I will never do business with this company again. I urge all of you to reconsider in ordering. I was charged over $33 for a delivery that I was told I could send back via my mailman, and since our mailman has been with us for years when I handed him to package to be returned to the sender he took care of it as he always has. I have called the company twice trying to get my refund I have canceled my account of course and they're telling me they have not received the product back yet, this is been over one month ago. So evidently with this company the left hand does not know what the right hand is doing. So I'm out the money and for some reason I happen to send back online shopping a different product with another company and lo and behold they received it within 5 days. Stay away from these people if I were you
Debra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deanne H.
July 28, 2023
Terrible conartists
POSTED BY:
Deanne H.
July 28, 2023
Turn off my rebilling!! I hate your website you deliberately have it set up so it takes me around in circles so I can't stop the rebilling! You should be ashamed of your business structure! Conartists!!
Hi Deanne! We are sorry for any misunderstanding with your Color Plan, and any inconvenience online. We just got back to you to help you further.
POSTED BY:
Maite H.
July 28, 2023
Decent Product Wrong Color
POSTED BY:
Maite H.
July 28, 2023
It is better than drugstore colors and it comes with a good amount of product. I have a lot of hair and was able to cover it all. However, it has dried my hair and the color has an orange tint which I wanted to avoid.
Maite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTED BY:
Mornia R.
July 27, 2023
Didn’t Perform Well
POSTED BY:
Mornia R.
July 27, 2023
I am not happy with my coloring kit. I used it and the color in the bottle wasn’t the color I ended up with. There wasn’t any Red/Copper once I finished, not even the many grays I have. It looked like I just dyed it a medium dark brown. My daughter went to the store and got a coloring kit and her results turned out really great and she ended up with the reddish copper color I was hoping my eSalon kit would provide for me. We both have brown hair, matter of fact, her natural brown is actually darker than my hair.
Mornia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Johanna G.
July 27, 2023
Wrong color
POSTED BY:
Johanna G.
July 27, 2023
I said don't like color and anyway sending and pay for that. Ugh
Johanna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Randi B.
July 26, 2023
A little brassy
POSTED BY:
Randi B.
July 26, 2023
I love the highlighting but it came out a little brassy.
Randi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Holly R.
July 26, 2023
Not what I expected
POSTED BY:
Holly R.
July 26, 2023
Based on the answers that I provided and what I wanted, I did not get what I wanted. The color was so much darker than what I wanted and in my opinion did not compliment my skin tone at all. It actually played down my skin tone. I have had way better results from box color bought from a drugstore. The instructions were confusing and the only reason for the 2 stars that I rated were for the smell. It smells amazing!
Holly - We’re sorry to hear that your color came out darker than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
POSTED BY:
Jesy T.
July 26, 2023
A little disappointed
POSTED BY:
Jesy T.
July 26, 2023
It didn't cover my grays as well as I thought it would, considering the price of the product..
Jesy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Alexandra H.
July 25, 2023
Just no
POSTED BY:
Alexandra H.
July 25, 2023
Flat color, too dark, too many requests for the correct color.
Alexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy B.
July 24, 2023
Totally different colour to what I asked for
POSTED BY:
Amy B.
July 24, 2023
I asked for the same colour as in the pics I sent. I have very dark natural hair and it’s dyed red and the ends are pretty faded so quite light red. I like faded as it’s the only time I’ve ever had lighter hair. To note, my current red is red red. The dye I’ve been sent is plum. I didn’t realise this until it was developing in to a nice purple colour - I now have my unwanted very dark hair back with strong plum. Absolutely nothing like what I asked for. I’m just hoping it fades quickly and I can go back to my old dye :(
Hi Amy! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Penny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy H.
July 24, 2023
Does not work well with grays
POSTED BY:
Amy H.
July 24, 2023
I used this is the past, before gray hair. Worked great back then, but now that I’m mostly gray under my color, I have two toned hair. Brown up top and black the rest of the way. Even, with that being said, my hair doesn’t feel damaged and is still feeling healthy, which is why I gave it three stars. Still feel like I look ridiculous.
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cheryl B.
July 24, 2023
Didn't cover grays, very red
POSTED BY:
Cheryl B.
July 24, 2023
So frustrated
New color didn't cover grays and it made my hair red instead of blonde
Very disappointed
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca Q.
July 24, 2023
Color not as expected
POSTED BY:
Rebecca Q.
July 24, 2023
I asked for a light subtle coppery/strawberry color and the dye I was sent made my hair much darker with no tones of red at all.
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cassie W.
July 23, 2023
Went from orange to dark orange..
POSTED BY:
Cassie W.
July 23, 2023
dark blonde went orange brassy.you recommended light brown..oh my sweet lord now a totally dark red brown..ouch. Im 73 and it does zip but make me lookI 10 years older. I STARTED WITH MY LAST PHOTO UGHHH
Cassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie J.
July 22, 2023
Lackluster grey coverage.
POSTED BY:
Julie J.
July 22, 2023
Mediocre results. The process was fine but the color is no better or worse than available boxed colors. The price wasn’t worth it for me.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elaine F.
July 22, 2023
Disappointed
POSTED BY:
Elaine F.
July 22, 2023
The first time I used my colour it was amazing but now it doesn’t seem anything like it.It doesn’t last as long before it fades I leave on the correct time use shampoo and conditioner for coloured hair but it still fades so fast
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle G.
July 21, 2023
Great Coverage but
POSTED BY:
Michelle G.
July 21, 2023
Covered all of my grey but made my hair feel so dry. I will not use it again i'm afraid
Hi Michelle! We are sorry to hear that the color made your hair dry. Please check your emails, we just got back to you.
POSTED BY:
Rachel J.
July 21, 2023
Did not work!
POSTED BY:
Rachel J.
July 21, 2023
I followed the instructions exactly like they said. Was very disappointed at the results. All the color rinsed out and went down the drain along with my money
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mandy Q.
July 20, 2023
This dried out my hair
POSTED BY:
Mandy Q.
July 20, 2023
Normally, my hair feels shiny and glossy after colouring it and it's very dry and flat looking.
Hi Mandy! We are sorry to hear that your hair feels dry and flat after coloring. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sharon P.
July 20, 2023
Colour is great
POSTED BY:
Sharon P.
July 20, 2023
The colour was lovely just expected it to last longer than shop brough but unfortunately the grey appeared just as quick
Sharon - We’re so sorry to hear that you are disappointed by the grey coverage, and we thank you for letting us know. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bernadette O.
July 20, 2023
Not long lasting
POSTED BY:
Bernadette O.
July 20, 2023
I was looking for coverage of my grey hair...grey was covered for about 5 days....very upset
Bernadette - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Cristina M.
July 19, 2023
Does not last
POSTED BY:
Cristina M.
July 19, 2023
After 2 washes the color is gone. Very disappointed
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Abby L.
July 19, 2023
Not quite what I asked for.
POSTED BY:
Abby L.
July 19, 2023
I LOVED the color I got the first time. I tried asking for that color back, but because I needed to change the folor of the roots to a little bit of darker color they told me they had to change the ends as well. I do not understand that!
This time I'm not happy, once again.
Abby - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Valerie S.
July 19, 2023
Not enough Grey coverage
POSTED BY:
Valerie S.
July 19, 2023
Not enough color to cover my hair. Esp the Grey! Plus it's not as red as I like it.
Valerie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joan W.
July 19, 2023
Color
POSTED BY:
Joan W.
July 19, 2023
Poor gray coverage, roots faded out to red, resulting in my having 3 colors of hair--gray roots after 2 weeks, then faded red, then brown. I have taken to wearing hats.
I have sent pictures of my tri-color hair 3 times now, and still not getting the right color.
Joan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kay H.
July 19, 2023
Not Good With Grey Hair
POSTED BY:
Kay H.
July 19, 2023
This is the second time I've used esalon hair coloring. It absolutely does not cover my grey hair.
Kay - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley H.
July 18, 2023
Horrible doesn’t even describe it
POSTED BY:
Ashley H.
July 18, 2023
I took the quiz and told the company I have blonde hair with some brassy pieces I wanted to LIGHTEN. I received dark brown hair color and have completely messed up my hair. I don’t understand how they could get it so wrong. I have a wedding out of town this weekend and have to leave tomorrow and I just can’t wait to take pictures!!
Ashley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa A.
July 18, 2023
You do not allow customers to cancel auto ship.
POSTED BY:
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa A.
July 18, 2023
A - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bobbie L.
July 17, 2023
Hate it
POSTED BY:
Bobbie L.
July 17, 2023
My color was to be dark brown after use it my color is red
Bobbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dania L.
July 17, 2023
Do not recommend
POSTED BY:
Dania L.
July 17, 2023
Really bad didn’t came the was it was supposed to be it even dark more my hair really bad experience 0-10 I give a -10
Dania - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
AAAA
July 16, 2023
Not at all what I asked for
POSTED BY:
AAAA
July 16, 2023
Way too dark, way too brown, doesn't look at all like the photo I sent my "stylist" (which btw you don't get a designated person. I replied to the email sent by my alleged stylist, and someone else entirely replied, because it's just a Zendesk ticketing system of random support employees who probably have no experience in hair color at all). Thankfully I got the demi which in theory will wash out. I won't be trying this again.
AAAA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jake T.
July 15, 2023
Beware of eSalon's Poor Customer Service and Misleading Practices
POSTED BY:
Jake T.
July 15, 2023
I must express my extreme disappointment with eSalon's subscription service. After deciding to try their color plan, I quickly realized it wasn't for me and promptly requested a cancellation before the next charge. Despite this, I was still charged for an unwanted order, and the second shipment was on its way.
I reached out to their customer service, expecting a straightforward resolution, but their response was utterly unacceptable. Not only did they fail to acknowledge their mistake, but they also didn't provide any assurance that my returned item was received or processed for a refund.
eSalon's so-called "Color Care Team" offered no sympathy for their error, instead suggesting I keep the unopened color for an indefinite period. Why should I keep something I never wanted in the first place?
The worst part is their slow refund process, claiming it may take up to 10 days after receiving the return to issue the refund. This is an outrageous delay for an item I never ordered and returned promptly.
I'm deeply dissatisfied with eSalon's lack of accountability, misleading practices, and disregard for their customers' time and money. Their customer service has proven to be unhelpful and unresponsive, making me regret ever trying their service.
I strongly advise potential customers to steer clear of eSalon's subscription service, as they do not value their customers' satisfaction and employ questionable business practices. Save yourself the frustration and find a more reputable and customer-centric haircare provider.
Jake - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of ou Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hi Shabana! We are sorry to hear that your greys haven't been colored. Please check your email, we just got back to you to help you further.
POSTED BY:
Viola S.
July 15, 2023
color
POSTED BY:
Viola S.
July 15, 2023
I've been doing well with eSalon for a while but my most recent color turned out looking a little too light and washed out. I'm not sure if someone else mixed the formula but it was different from the usual color. I need a little more tone or something.
Viola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Eva R.
July 15, 2023
Gray Hair
POSTED BY:
Eva R.
July 15, 2023
This product does not cover gray hair very well. I am very disappointed in this product. It’s too bad because my hair looks so shiny but the whole point if Cole ring my hair is to cover my gray hair.
Eva - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Jen G.
July 15, 2023
Red!!
POSTED BY:
Jen G.
July 15, 2023
Product turned my dark blond golden highlights red! Very disappointed.
Jen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Dolores - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Judith G.
July 15, 2023
Shipped in 110° heat
POSTED BY:
Judith G.
July 15, 2023
I haven't received my color yet, but have received updated shipping information. My order will take over 5 days in upwards of 110° heat. Not sure if I can trust the product after being exposed to these temperatures.
Judith - We're truly sorry that the shipping time is taking longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeannina A.
July 14, 2023
It's a no for me
POSTED BY:
Jeannina A.
July 14, 2023
After being a longtime subscriber to a different at-home color service I decided to compare. I loved the packaging and the cute little touches, such as the sticker to hang up the directions. The directions however were confusing, the color smelled awful and the process was messy. "Dumping the color bowl" over my head in the shower was strange and made a huge mess. The bottom line was my grays did not get covered at all and the overall color was blah. I wanted to love it but had to color my hair again with a different brand. It's a no for me.
Jeannina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia R.
July 14, 2023
Not Sure
POSTED BY:
Patricia R.
July 14, 2023
The tones of the color are nice, however the coverage
Is not that great, trying the demi permanent to see if we get better result
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stephanie H.
July 14, 2023
Great color - NOT permanent!!!
POSTED BY:
Stephanie H.
July 14, 2023
The color was initially spot on!! 3-4 weeks later my hair was exactly the same color I started with. I wash my hair twice a week so I can just imagine how quickly the color would fade out for someone that washes their hair more often.
Stephanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tracey B.
July 13, 2023
Didn't color
POSTED BY:
Tracey B.
July 13, 2023
I ordered the blue black worn the hopes of it working gor my vacation. It did NOT color at all. No change
Tracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
April V.
July 13, 2023
Color Results
POSTED BY:
April V.
July 13, 2023
I have tried at least 4 or 5 different times to get the right color and even sent pictures. I have yet to get the right color. I guess I’m trying something else. Not very happy!
April - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jennifer G.
July 13, 2023
Doesn’t last
POSTED BY:
Jennifer G.
July 13, 2023
The color fades so fast it doesn’t stay more than one or two washes
Jennifer - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
victoria E.
July 13, 2023
Color was not ash black
POSTED BY:
victoria E.
July 13, 2023
My root ended up being brown and did not cover my grays. Disappointed.
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Melinda
July 12, 2023
Color off
POSTED BY:
Melinda
July 12, 2023
My color seems to be off this time. It is a darker color than what I originally ordered. The product seemed off this time. I had some extra in the bottle and it expanded in the bottle. There was a mess in my sink from it bubbling out of bottle.
Melinda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Laura H.
July 12, 2023
color was completely off
POSTED BY:
Laura H.
July 12, 2023
I send a picture ( I have, well had red hair) and it was completely off. my roots look dark brown and my ends look purple ish. So dissatisfied. I reached out and never heard back for a solution or refund.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts are currently in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jaime S.
July 12, 2023
Meh
POSTED BY:
Jaime S.
July 12, 2023
I was really excited to try this again but was left unsatisfied. Color was pretty at first but somehow it lightened my roots instead of darkening and did not cover the few greys I have. Not happy with my results.
Jaime - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
RJ F.
July 12, 2023
Website makes it impossible to cancel plan all together
POSTED BY:
RJ F.
July 12, 2023
Amazon just got sued for making it too difficult to cancel membership. Your website does not have any clear instructions or place to cancel membership altogether and I’m going to file a better business bureau report for this. I don’t care how great a product is, if I can not easily navigate my account it is a red flag you do not stand by your products because you make customers jump through hoops or give up and more product gets shipped even if it’s not wanted at all.
RJ - Thank you for reaching out! I am so sorry to hear that you have experienced difficulties with our site! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Brenda C.
July 11, 2023
Awful
POSTED BY:
Brenda C.
July 11, 2023
When I dye my hair I don't want to read a book I want step 1 step 2 ect. Then i tried to read and needed a magnifying glass I read and read to see how long to leave the dye on hair and never found it then I opened the wipe to get off excess and it left white foam so I didn't know what was color and what wasn't so I used my own Seabreeze and why would you waste time with a "let me hold that sticker". Wow I am never gonna order again this was a waste.
Brenda - We are so incredibly sorry to hear that your experience was not as you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
chantel O.
July 10, 2023
I'm going right in the middle
POSTED BY:
chantel O.
July 10, 2023
I am only one day in but basing my reviews on my initial reaction. My first observation....MESSY. the third process is sooooo messy. i stood in the white shower, pouring the water filled leftovers on my head and kept looking around at all the red dye that was going everywhere in the shower. the walls, the knobs, the shelves, the foor. it almost gave me so much anxiety wondering if it was going to come out. Phew, it did tho. That's nice to know if ever use it again. Second observation....after using Overtone for years, the smell of E salon was overwhelming....at points, it made me tear up bc the ammonia was so strong. Makes me question what i just put in my hair. Third observation, the color is very dull and my roots came out a lot lighter than my hair.
I'm the type of person that can pretty much roll with anything....i've been almost every color, every length. So I'm not totally against trying it again but feel like i may switch back to overtone for the health of my hair.
Chantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patti E.
July 10, 2023
Beware that you're signing up for a continuing subscription
POSTED BY:
Patti E.
July 10, 2023
I ordered the custom care kit but changed my mind about coloring my hair myself. Since I asked for the kit to be custom-made for me I didn't pursue getting a refund. I had no idea that I had signed up for a continuing subscription until I received a second coloring kit in the mail and saw that it had been charged to my bank account. When I called eSalon to explain that I was not aware that I was signing up for a continuing subscription, the agent told me to take the kit to the post office, mark the package refused, and it would be returned to eSalon and I would get my refund. That sounded kind of sketchy to me but I didn't think I had any alternative but to followed those directions. Well, when I tracked the package today I learned that the post office had disposed of the package, that it couldn't be delivered to or wasn't accepted by eSalon. I did check my esalon account today and it doesn't appear that I'm still enrolled in the continuing subscription but who knows.
Patti - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sondra B.
July 10, 2023
Color
POSTED BY:
Sondra B.
July 10, 2023
The only thing that dyed was my ends which were a lighter color then my roots. So now I have brown roots prolly around 2 inches and then red length. I followed the directions to a T and still didn't work!
Sondra - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Samantha M.
July 10, 2023
Poor product
POSTED BY:
Samantha M.
July 10, 2023
Product has changed significantly and does not last like it used to. It faded and showed gray hairs within 4 washes.
Samantha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicola H.
July 9, 2023
Grey coverage
POSTED BY:
Nicola H.
July 9, 2023
Its a good product comes off skin very well in shower but im dissopointed it doesn't cover grey hair well you can still see my grey hair. I followed the instructions and he didn't cover my grey hair. I like the product but won't be buying again
Nicola - We are sorry to hear that you were disappointed by the gray coverage. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please, check your email to get this resolved for you right away. We look forward to crafting you a custom reformulation that will provide increased gray coverage!
POSTED BY:
Dana G.
July 9, 2023
Color is beautiful, but not meant for me.
POSTED BY:
Dana G.
July 9, 2023
I sent in pictures of the color I used to have, which was not achieved by highlights nor stripping, simple dye (I could not figure out or remember what color I used). Along with current photo. I wound up with dark hair, I imagine they looked at my roots only. I’m back to square one, and color does not fit complexion which makes skin more ruddy and aged looking. My hair is very fine, so highlights at this point would be out of the equation.
Dana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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