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Hi Sarah! We are sorry to hear your color turned out brown. Please check your emails, we just got back to you.
POSTED BY:
Jennifer M.
March 16, 2024
Too red
POSTED BY:
Jennifer M.
March 16, 2024
I’m pretty sure I said on the initial form I filled in that I didn’t want red in my colour. I’ve done my colour and I have dark auburn hair, not the dark blonde it says on the product. Therefore, I won’t be using this service again!
Hi Jennifer! We are so sorry to hear your color didn't turn out as expected. Please check your emails, we just got back to you.
POSTED BY:
Dily B.
March 15, 2024
If I could, I would give zero stars
POSTED BY:
Dily B.
March 15, 2024
Poor product. No actual cover, after one wash the greys were so visible. Really wouldn’t recommend. Plus it is very difficult to find out how to cancel the subscription.
Hi Dily! We are sorry to hear your color didn't cover your greys. Please check your emails, we just got back to you to help you further.
POSTED BY:
Jess N.
March 15, 2024
Loved the colour but didn’t touch the grey
POSTED BY:
Jess N.
March 15, 2024
I have a lot of grey hair around the frame of my face so I concentrated the roots colours around my face but unfortunately when I washed and dried my hair the grey frame remained.
Hello Jess,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
Hi Ashleigh! We are sorry to hear the product wasn't enough for you. Please check your emails, we just got back to you.
POSTED BY:
Wendy S.
March 15, 2024
Demi-Permanent Review
POSTED BY:
Wendy S.
March 15, 2024
I'm not ready to transition to permanent color yet, so I use demi-permanent to blend my greys. I liked the coverage and color of this product. However, on my next order, I adjusted my color to be lighter and the resulting order was actually darker than my first. I had to contact customer service and have them resend a corrected order. That was a pain. Also, on reorder, you have to pay extra for a second bottle of product for your ends. For permanent color, it makes sense to just send one bottle for roots, but with demi-permanent, it all washes out, requiring you to redye your whole head. The price ends up being over $40 per application of demi-permanent every 6 weeks (or however often you color). This is still likely less than in a salon, but more expensive than a demi color from Sally. I haven't decided whether to continue with eSalon.
Wendy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your formula just right!
POSTED BY:
Koy M.
March 15, 2024
Doesn't last long
POSTED BY:
Koy M.
March 15, 2024
I was really excited to try this out and is disappointed. The color did not last long and after washing the dye off I noticed not all my grays were covered. Not satisfied with the product.
Koy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura A.
March 14, 2024
Not the outcome I expected.
POSTED BY:
Laura A.
March 14, 2024
Left my hair reddish I even left the color on longer as it takes longer for my hair to pick up color. Used toner and it only took out the brassiness but not the red overtones. Trying to D/C future product and it only allows me to postpone on stop all future orders. The product was good value for the price and was packaged very nice.
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julie r
March 13, 2024
Disappointed
POSTED BY:
Julie r
March 13, 2024
Color was a disaster I followed the instructions to find my hair was a bright shade of red. Following day I able to visit hair salon and fix the problem. This was a very expensive color fix. Recommend definitely not.
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Vicki G.
March 13, 2024
Color was not satisfactory
POSTED BY:
Vicki G.
March 13, 2024
The color resulted in too much ash. I’ve had to wash it several times to tone the ash down.
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jess W.
March 12, 2024
Awful
POSTED BY:
Jess W.
March 12, 2024
I followed all the steps on creating my colour, my hair never even changed with the colour then I used the lightening kit with toner as directed. My hair is green/yellow!!
It looks awful!!
Patricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Alena S.
March 12, 2024
Expensive
POSTED BY:
Alena S.
March 12, 2024
I found the coloring system way too expensive.
I did not feel that the color lasted any better/longer that store bought
brands.
Therefore, I am cancelling my membership at this time.
Alena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Naomi Q.
March 11, 2024
If you have thick hair you will need 2 or 3 sets to do your hair
POSTED BY:
Naomi Q.
March 11, 2024
It took 2 times to get the color how I wanted it. The way to order is frustrating because there is no way for me to order more than 1 "set" at a time. The wording on the kit is very ambiguous to me as well and i have over 20 years of retail experience. The kit says it comes with 2 bottles of each and no the set comes with one and the end refresher comes with one. If i have a set and an ends refresher in my cart(which im getting charged for separately) alot of people would assume that 3 bottles of color will be coming, not 2. But my instructuons says my "kit" comes with 2 bottles. My hair is VERY thick and I needed 2 kits last time to get coverage and after emailing them them sent me 2 kits at one time. I didn't know I would have to place 2 totally separate orders(twice the shipping and alot of wasted packaging, the box is cute but sooo much bigger than nessary) to get enough of my root color to properly do my hair, just hit 2 in the cart but there is no optionfor that. Why can't they just adjust my kit to have a larger bottle? And why are you gating-keeping my color??? My hairstylest asked me the color and I couldn't answer her??
Naomi - Thank you for sharing your feedback. We are happy to hear you are enjoying your color. We. take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out by email to discuss your account.
POSTED BY:
Esther G.
March 11, 2024
Terrible experience
POSTED BY:
Esther G.
March 11, 2024
I ordered a medium blonde and got my roots totally orange. Absolutely shocked and sad. I'm not going to try again!
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Ally - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Line P.
March 9, 2024
My order never came and never heard from there customer service
POSTED BY:
Line P.
March 9, 2024
I ordered my color on Feb 17 and it was shipped on the 22nd, I never received the order and could not track it through royal mail, as when going on the link it simply said tracking not possible. Then I wrote to customer service my order never came and there was the possibility to get a new one shipped gor free, but after doing this a week ago I never heard it is shipped and also never received a message from customer support or anything. How to say it sounds like a scam I have gotten charged and received no products so unless it magically shoes up or I get my money back then I would highly complain and take this further.
Hi Faye! We are sorry to hear your color was warmer than expected. Please check your emails, we just got back to you.
POSTED BY:
kelly H.
March 9, 2024
Did nothing
POSTED BY:
kelly H.
March 9, 2024
I used root color only to cover grays and it did nothing. Absolutely nothing. Very disappointed. I followed instructions exactly and no change to grays whatsoever.
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Hayley M.
March 9, 2024
Poor coverage
POSTED BY:
Hayley M.
March 9, 2024
My roots are already showing. £27 is too expensive when the colour doesn't last long
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Huda M.
March 9, 2024
I’m not happy about results
POSTED BY:
Huda M.
March 9, 2024
I received first order To repair my hair colour because I have long hair black colour with lighter end , I was very busy and didn’t colour antil received second order, both orders not enough for my hair because it was too long and I wrote this note when I did order and my hair colour changed in only roots and end hair but middle hair stay dark . I’m very annoyed for result.
Hello Dawn,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly A.
March 8, 2024
Madison Reed is better
POSTED BY:
Kelly A.
March 8, 2024
The color was wrong. Most importantly, my scalp immediately started burning and it still burns a day afterwards. This is never happened before and it didn’t even cover my grays which there are only a few of them, I completely saturated them with the dye and kept it on longer than the recommended time but yet they still were not covered. I cancelled my membership and going back to Madison Reed.
Kelly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Tarita M.
March 8, 2024
Redish
POSTED BY:
Tarita M.
March 8, 2024
I need to remove the golden from my last order. My hair came out red, not golden. I've had the happen once before without the golden as well. I sent in a new photo. I need the dark roots and grey hair coverage. I do still want light blonde as this is the color I was born with. I'd like my order to ship right away as I'm having family pictures taken soon. Thanks
Tarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
AbbyLane
March 7, 2024
OOPS DIDNT GO SO WELL
POSTED BY:
AbbyLane
March 7, 2024
My first try was not good. As per instructions, Step1, after mixing the bottles the dye began to coalaglate. Using approx. 1/4 of the bottle I discontinued use. Step 2 again the same thing not as bad. The color that did take was okay, would have preferred a little more blue for highlight and accent. To be fair I recorded my kid in Nov.2023. Not sure if that would have made the issue. However I was excited to try your product, and would love to give it another try. Please help me .. You patients and time regarding this matter is greatly appreciated. Sincerly, Abby Lane
Ellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Donna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Irene P.
March 5, 2024
Completely the wrong colour! So upset
POSTED BY:
Irene P.
March 5, 2024
I placed an order for a light to mid ginger. The colour on the reference photo matched my hair, and I even provided a photo of my hair to help the colourist. The dye that arrived is COMPLETELY the wrong colour - it's so dark that my hair is now BROWN, despite it claiming to be a ginger hair dye. The colour looks absolutely horrendous on me, my hair feels dry and frizzy and it has never looked or felt WORSE. I'm absolutely wrecked as it took me so long to get my hair to a colour I liked after it being dark for so long, now I've got to go through that process all over again! So for anyone else wanting an accurate result and amazing feeling hair like this company claims their dyes will give you, look elsewhere! What a waste of time and money.
Hi Irene! We are so sorry to hear the color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Beth D.
March 4, 2024
Bad all the way
POSTED BY:
Beth D.
March 4, 2024
I have dyed my hair alot in my past so I know what to do and how to do it in this the instruction were somewhat confusing but I didn't have any problem using it but my color I don't like my husband who picked it out said he picked something else not this color it also made my hair feel horrible I stopped my plan because I can go to Walmart and get a dye kit spend less I would get what I would want and my hair would feel alot better
Beth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Donna W.
March 4, 2024
Color is wrong for me
POSTED BY:
Donna W.
March 4, 2024
I want to cancel this subscription, the color is so wrong for me. Too bright. Please do not send me another shipment, I will refuse it and send it back. Also, you have charged my credit card and stating the you will be sending the product. so do not send the product and credit my account.
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jaymee M.
March 4, 2024
Roots did not take
POSTED BY:
Jaymee M.
March 4, 2024
Disappointed roots did not take like they should have. They are super light compared to the rest of my hair
Hello Jaymee,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! (:
POSTED BY:
Esther C.
March 4, 2024
First Use
POSTED BY:
Esther C.
March 4, 2024
This was my first experience using the eSalon color set. It is different than what I am used to and was a little messier than I was ready for but thankfully I received 2 sets of gloves in the box (thanks for that!). The color itself turned out beautifully however my grays were stubborn and after a week are already making their debut. That being said I do have experience with coloring my hair and I did leave the color on the roots (grays) an extra 15 minutes but those stubborn hairs don't want to be overshadowed.
I will give eSalon color a couple of tries to see if I get better coverage but if not I may have to return to the other subscription color I was using before.
Hello Esther,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Wendy R.
March 4, 2024
Not what I expected
POSTED BY:
Wendy R.
March 4, 2024
This didn’t cover my gray and I’m not satisfied with this company.
Wendy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joanna J.
March 4, 2024
Doesn’t last
POSTED BY:
Joanna J.
March 4, 2024
I followed the directions when coloring my hair. Did not stay on long so bought the touch up spray. Thought it would last more then two weeks.
Hello Joanna,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! (:
POSTED BY:
Donna W.
March 4, 2024
Darker than my past color.
POSTED BY:
Donna W.
March 4, 2024
My first time using eSalon hair color. I wasn't happy with the results. Much darker than I thought it should've been, didn't cover my Gray well. The good thing is I'll wait 2 weeks and Color with my choice of brand that I've used for years. As they saw... "stick with what you know!"
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. We appreciate you reaching out!
POSTED BY:
Tamara E.
March 4, 2024
Initially received the incorrect color
POSTED BY:
Tamara E.
March 4, 2024
The color I had originally ordered was changed by my first colorist. I addressed the error and was sent the correct color however it was not ammonia free (which is what I ordered the first time). Too much of a hassle…will be canceling my subscription.
Tamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
LINDSIE D.
March 3, 2024
Very disappointed
POSTED BY:
LINDSIE D.
March 3, 2024
I dont know what happened the product had such a red colour sitting on my head was worried it would be too red but it didn't even colour my grays at all. Very disappointed...I have better results from box dye from the dollarstore
Lindsie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hello Jumana,
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and cancelled your Color Plan. Please keep an eye out for an email regarding the cancellation. (:
POSTED BY:
Patricia C.
March 3, 2024
Color changed no customer service
POSTED BY:
Patricia C.
March 3, 2024
The last order of asked to return to a previous color. The box of color o received was not the previous color I had. It fried my hair and my colorist is ignoring me. I have skipped to boxes because they are ignoring me and I sure don't want the same thing I just had but can't get anyone to respond much less change it back.
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marilee S.
March 3, 2024
Color not right
POSTED BY:
Marilee S.
March 3, 2024
The quality of product seemed to be good but the color was wrong and now I have strawberry blonde hair. Also didn’t fully cover gray. I’d asked for ash tones or champagne color and this was bright yellow. Hard to tell when selecting colors online. Not sure what to do to correct
Hello Marilee,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. (:
POSTED BY:
Kelley K
March 3, 2024
Not impressed
POSTED BY:
Kelley K
March 3, 2024
The color was too dark. I really didn't see much difference in your hair color and the hair color I pay $10 for at Walmart. It didn't cover my grays well at all. The booster conditioner leaves my hair greasy the next day. The only thing I did like is that there is no color wash out in the water on your next shampoo. I will not be ordering this product again.
Hello Kelley,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (:
Patricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
Hi Tina! We are sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Sandi E.
March 1, 2024
Horrible coverage
POSTED BY:
Sandi E.
March 1, 2024
This product does not cover grays at all!
I end up with a caramel colour over my grays & grays that were not touched.
(My hair is dark brown)
No matter how much they try to adjust my order, it’s always horrible.
This is not a salon level product. My hairdresser has no problem covering my grays with professional salon product.
Do not waste your money, as I have so many times!
Sandi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vikki R.
March 1, 2024
Color not uniform.
POSTED BY:
Vikki R.
March 1, 2024
I soaked my hair in the color…poured globs onto my hand after doing it all over and making sure all my hair was saturated. But afterwards, when my hair was dry, I saw that parts ( in the front left quarter) were not the same color…as if I hadn’t applied any color at all! It may be that I need to leave it in longer. Next time, I will apply the color to that area first and leave it in for longer than the instructions say.
Hello Vikki,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Krystal P.
March 1, 2024
No change
POSTED BY:
Krystal P.
March 1, 2024
Requested a whole coloring Kit and only received a root and tips touch up kit. I couldn't even tell I touched up couldn't see a difference in hair after applying product
Krystal - We’re so sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Niamh V.
February 29, 2024
Did not arrive, no response from esalon
POSTED BY:
Niamh V.
February 29, 2024
I was to receive this order before an event.. it didn’t arrive to Ireland where I live, and I reached out to the customer service through the website over a week ago and have not received a response. Really disappointed.
Niamh V. - Thank you for contacting us. We are so sorry to hear that your order didn't arrive. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Nelia S.
February 29, 2024
very bad
POSTED BY:
Nelia S.
February 29, 2024
The color completely disappeared after the first wash.
Nancy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red/brassy than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Kari W.
February 28, 2024
Maybe I need an update
POSTED BY:
Kari W.
February 28, 2024
Unfortunately this time around I still had grays right after coloring. This wasn’t the case for my previous months which were exactly the same formulation so I don’t know what went wrong this time.
Kari - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Sasha Z.
February 28, 2024
The hair color was completely crushed and colored my clothes, the parcels
POSTED BY:
Sasha Z.
February 28, 2024
The packaging of this is awful, it's a very cheap plastic bag with holes in it, probably thinner than Chinese sauce. It spilled all over the place, all over the box, and damaged my clothes too. Do not recommend this company and surprised they are still in business doing shipping and packaging like this.
Sasha - We truly apologize for the inconvenience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shelby D.
February 28, 2024
Canceled all future orders
POSTED BY:
Shelby D.
February 28, 2024
Color not Evan close to my color
I canceled my membership
Don’t send anymore orders
Thank you
S Denton
Shelby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Adele N.
February 28, 2024
Never received my order
POSTED BY:
Adele N.
February 28, 2024
I've never received my order and still don't have any reply from your company. It's a pity and very dissapointed. I was actually so looking forward to test this out as hair coloring prices has gone through the roof!
Adele
Laura - We’re so sorry to hear that you were disappointed by lack of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Magdalena B.
February 27, 2024
Treating badly the customer
POSTED BY:
Magdalena B.
February 27, 2024
I didn't receive my second item, yet they withdrew money from my account without my knowledge nor permission. Now, the third time, they withdrew money again and I deeply hope that they'll have the courtesy to return my money for two months, without charging me for their failure. This is why TRUST YOUR HAIRDRESSER!
Magdalena Biela, Finland
Hi Magdalena! We are so sorry to hear your order hasn't arrived, and for any inconvenience with our service. Please check your emails, we just got back to you to help you further.
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Pamela A.
February 27, 2024
Blotchy and uneven color
POSTED BY:
Pamela A.
February 27, 2024
My sister and I did my hair. She dyes her hair a lot and has an effective technique. Unfortunately, in spite of the meticulous care she took, the color ended up uneven and blotchy. Not at all satisfied. Looking to end membership if the next set does not perform better. Please help me! Pamela
Pamela - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Michelle D.
February 26, 2024
Subscription is a con your added without even knowing!
POSTED BY:
Michelle D.
February 26, 2024
Arrived late! Beware! Before purchasing they will place you on a subscription
Hi Michelle! We apologize for any misunderstanding with our Color Plan. This is optional, and it can be adjusted, postponed or cancelled at any time. Please check your emails, we just got back to you to help you further.
POSTED BY:
Giulia L.
February 26, 2024
Weak coverage
POSTED BY:
Giulia L.
February 26, 2024
The color was good but it didn’t cover my stubborn grey hair on my temple, even though I followed the direction and the timing.
Giulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hi Sarah! We are sorry to hear your color is too dark. Please check your emails, we just got back to you to help you further.
POSTED BY:
Diane M L.
February 26, 2024
Excellent Customer Service!
POSTED BY:
Diane M L.
February 26, 2024
Had to cancel my next order & subscription due to unexpected allergic reaction to haircolor. I do have a sensitive scalp but thought this product would be ok. Called customer service & the CSR was extremely helpful & caring. Everything canceled w/o a fuss or hassle. I am disappointed as the products are extremely well crafted & my actual hair turned out very well. I wish all companies treated you w/ the same professional courtesy & respect.
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa L.
February 25, 2024
Colour
POSTED BY:
Lisa L.
February 25, 2024
The colour was really nice but there wasn't enough for my hair
Hi Lisa! We are sorry to hear your color wasn't enough. Please check your emails, we just got back to you to help you further.
POSTED BY:
Donna A.
February 25, 2024
Quiet disappointed
POSTED BY:
Donna A.
February 25, 2024
I ordered soft black/blue followed instructions and left product on for time specified but cant see any blue tones atall in the hair… and i was worried it was going to look to blue from the colour of the mixture in the bottle. it’s covered the greys though.
Donna A. - Thank you for your feedback! We're so sorry to hear that your colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Renee K.
February 25, 2024
Sad
POSTED BY:
Renee K.
February 25, 2024
I had high hopes but my hair looked so dull and drab after my permanent color. It looked better prior. I will not be continuing. It looked nothing like what I picked which wasn't far from my natural color.
Renee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thank you again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marlene K.
February 25, 2024
Didn’t cover gray at all
POSTED BY:
Marlene K.
February 25, 2024
Color is fine but really disappointed on the lack of gray coverage.
Marlene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Donna H.
February 24, 2024
Did not like the color
POSTED BY:
Donna H.
February 24, 2024
It did not cover all of the gray and was dull. Also was not auburn enough.
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa R.
February 24, 2024
Love the color
POSTED BY:
Lisa R.
February 24, 2024
It didn’t cover my gray hair in front even though I put more color on and left on longer
Hello Lisa,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Saila I.
February 23, 2024
Grey still there
POSTED BY:
Saila I.
February 23, 2024
Packaging was really nice but when I used my colour was not satisfied 😕 did not cover my greys left it longer still the same was very disappointing
Hi Saila! We are sorry to hear your greys weren't fully covered. Please check your emails, we just got back to you to help you further.
POSTED BY:
Danielle S.
February 23, 2024
Not Enough dye
POSTED BY:
Danielle S.
February 23, 2024
My hair is thick and half way down my back so one bottle of color wasn't enough to cover all the red so now there are blotches of red in with the brown. Not happy.
Danielle - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to remedying this for you. Keep an eye on your inbox for more details.
POSTED BY:
Lory D.
February 23, 2024
Great product- too dark for me
POSTED BY:
Lory D.
February 23, 2024
The product is easy to use and covered most of my grays. This color was too dark for me, more solid black than dark brown.
Hello Lory,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (:
POSTED BY:
Tracy M.
February 23, 2024
Extreme disappointment
POSTED BY:
Tracy M.
February 23, 2024
The application of the hair
color was very easy. However, it caused extreme itching and dryness to the scalp. Hair is now falling out. Not only do I not want to reorder but am requesting a full refund.
Hello Tracy,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
AMANDA C.
February 22, 2024
Not the colour expected
POSTED BY:
AMANDA C.
February 22, 2024
Colour wasn't as expected at all. Not copper like the picture shown
Hello Lisa,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
POSTED BY:
Dee S.
February 21, 2024
Color doesn’t stick for more than 2 weeks
POSTED BY:
Dee S.
February 21, 2024
I’m finding that within 2 weeks the greys are coming through at a rapid rate. Has the formula been changed?
Hello Dee,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Kristin K.
February 21, 2024
I had high hopes for this colour.
POSTED BY:
Kristin K.
February 21, 2024
My experience was disappointing. I followed the instructions as given and outcome wasn't great. Poor coverage. Some of my greys and roots did take the colour at all.
Hi Kristin! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Dana I.
February 21, 2024
Loved the color but it did not cover my gray
POSTED BY:
Dana I.
February 21, 2024
The color was just a beautiful color but it did not cover my gray and this was a permanent color. I left it on 30 minutes as well.
Would love to know how I can continue with this color and make sure it covers the gray.
Hello Dana,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tami S.
February 21, 2024
Didn’t work
POSTED BY:
Tami S.
February 21, 2024
I followed the instructions and the color did not cover my grays.
Hello Tami,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Rachel H.
February 21, 2024
Disappointing end result
POSTED BY:
Rachel H.
February 21, 2024
Sadly the colour didn't match as well as I was hoping.
It didn't cover my greys as well as I'd hoped either.
Rachel H. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Jessicca L.
February 21, 2024
Not the colour I wanted
POSTED BY:
Jessicca L.
February 21, 2024
Unfortunately I’ve been left really disappointed with the results of my colour. I requested an ashy strawberry blonde and sent in photos of my current colour. After a really long delay in getting it sent to me, it’s come out brown and the lengths of my hair are a different colour to the roots, and much darker than I’m used to. I requested the lightest colour available to me.
I wish I’d just stuck to my usual box dye. I’d hoped esalon would give me a lovely natural colour that I’d love but I’m left hating my hair and they don’t seem too concerned.
It’s also quite frustrating that they say they give you a second bottle of colour for FREE!!! And even sticker it as being free… when in fact it’s for the ends of your hair?!? I had to reread the instructions 10 times to check I hadn’t missed something. There was lots of product left over in both bottles of colour. One bottle could have easily done one application but the ends and roots colour are different.
I didn’t want to leave a negative review, I was hoping esalon would respond to me via email to try and rectify it as per their satisfaction guarantee but as they haven’t, so I am sharing my experience here.
Jessicca L. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you are disappointed by your hair colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Wendy O.
February 21, 2024
Very disappointed
POSTED BY:
Wendy O.
February 21, 2024
I followed all directions on covering my grey but when I got out of the shower and dried my hair my grey was still there! It wasn’t a good color I asked for a soft black with a violet shade what I got was a dark brownish red color. My grey is still there too. Sorry not for me!
Hello Wendy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Hannah H.
February 21, 2024
Nice, but too dark
POSTED BY:
Hannah H.
February 21, 2024
I was expecting brighter and redder, it looks nice, but it’s too dark and brown.
Hello Hannah,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Max J.
February 20, 2024
Asked for Auburn. Ended up with pitch black hair. How?
POSTED BY:
Max J.
February 20, 2024
I'm so confused how this happened. I'm also disappointed in myself for trusting esalon knew what they were doing. My hair texture feels amazing though. That's why I gave 1 star.
Maxine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Ingrid P.
February 20, 2024
I wasn't satisfied with the high value and it doesn't deliver what it promises.
POSTED BY:
Ingrid P.
February 20, 2024
the product does not cover 100% gray hair as promised 🥹
Hi Ingrid! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you to help you further.
POSTED BY:
Mandy T.
February 20, 2024
Horrible review
POSTED BY:
Mandy T.
February 20, 2024
The roots color did not color my roots AT ALL ,and my color was soft blue black. Im extremely disappointed, I also did not know that you would be taking money out of my account for the next months installment payment, i would like a full refund and how i go about getting that done. Thank you
Mandy taylor
Hello Mandy,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Miriam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anna E.
February 20, 2024
Wildly off on the color I was expecting
POSTED BY:
Anna E.
February 20, 2024
I have dark brown/black hair, I was very clear I wanted root coverage for greys only in my natural shade. This color was way off what I expected when they sent it the first time, it’s practically copper! Annoyingly I have received a second bottle of this stuff without realizing that it’s a subscription service. Overall a generally annoying experience which has mucked up my hair and cost me $70
Anna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Daniela S.
February 19, 2024
Hair color
POSTED BY:
Daniela S.
February 19, 2024
Product is not for me. My roots stay light and my hair goes dark. Very great customer service, however. All hair is different, and my hair is a brat!
Daniela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisette N.
February 19, 2024
Color was a match
POSTED BY:
Lisette N.
February 19, 2024
Great color matching. Gray coverage not quite as good. I had to order a touch up kit 2 weeks after dying because the gray was still very pronounced.
Hello Lisette,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jasmina B.
February 19, 2024
Colour ok, covered grey, but gave me allergic reaction
POSTED BY:
Jasmina B.
February 19, 2024
Did 48 hour patch test prior to dying my hair. Positives: covered all my grey hair , colour is okish , not one I wanted but can live with it. unfortunately I have developed allergic reaction so I cannot use the product going forward.
Hi Jasmina! We are so sorry to hear you've experienced an allergic reaction. Please check your emails, we just got back to you to help you futher.
POSTED BY:
Dextra C.
February 19, 2024
Not at all as advertised
POSTED BY:
Dextra C.
February 19, 2024
This was absolutely not worth the investment. I responded to an email asking my color preferences and what I was wanting to achieve. I wasn't looking to change anything, just maintain my current red color. The color I received ended up being a slightly reddish brown. I've been coloring my hair with professional color for over 20 years. I have never been so disappointed, and I regret giving this brand a chance. It also didn't even color my ash blonde roots, which normally soaks up color like a sponge. As soon as I can figure out how to unsubscribe (because that's apparently hidden), I will be. What a rip off.
Dextra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Raven A.
February 18, 2024
Not what I ordered but looks ok
POSTED BY:
Raven A.
February 18, 2024
The colour looks nice but it’s not what I expected- my hair was dark blonde and it’s now a light brown with a tinge of copper - I didn’t want to change to light brown I thought I was getting intense copper - The base colour was too dark so it’s completely changed my hair and taken it way darker than I wanted or felt comfortable with - I don’t know how to fix it
Hi Raven! We are so sorry the color is not what you expected. Please check your emails, your colorist has got back to you to help you further.
POSTED BY:
Heather P.
February 18, 2024
Do NOT buy!!!
POSTED BY:
Heather P.
February 18, 2024
Literally the WORST at home dye I’ve ever used!!! My husband has been dying my hair at home since Covid..easiest color match ever blue black…LITERALLY ZERO gray root coverage…it turned it freakin BROWN like light brown!!! Canceling subscription immediately
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy L.
February 17, 2024
Scam
POSTED BY:
Wendy L.
February 17, 2024
Signed up to unwanted subscription impossible to cancel
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