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Cherie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Scarlet L.
July 25, 2024
Roots and ends dont match - my hair is purple and red
POSTED BY:
Scarlet L.
July 25, 2024
I decided to try esalon as getting my hair done in the salon became too expensive. I sent photographs of my freshly dyed hair and filled out the questionnaire which was great and I was very excited to receive my colour, I had chosen Dark Brown (red/copper).
My colour came there was red/brown/copper in my root mix and only red/copper for my end mix and I did a test strand which came out quite red and I was concerned there was no brown in my colour mix. I messaged the support team to express my concerns about the lack of brown. I was reassured that the colour would be okay and decided to give it a go.
The result of the colour is that my roots are an unnatural red/purple and my ends are extremely red and I am very upset that it looks nothing like the swatch for dark brown (copper/red) on the website. I have also emailed the support team with images of my results.
Hello Scarlet,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandu W.
July 24, 2024
This is not working for me
POSTED BY:
Sandu W.
July 24, 2024
The colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore
Hello Sandu,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sandra D.
July 24, 2024
Gray
POSTED BY:
Sandra D.
July 24, 2024
When I recieve your color it was so thick I could hardly use it my tempos didn't take the color, not happy with your product.
Hello Sandra,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalie P.
July 23, 2024
Was way too dark
POSTED BY:
Natalie P.
July 23, 2024
This is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again
Hello Natalie,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie C.
July 23, 2024
Chemical problem
POSTED BY:
Debbie C.
July 23, 2024
This color was defective I notice that the activater bottle was very warm I mixed the color with it and left the room for a minute Came back to find color Ozzie’s all over counter Very warm
Solution This has never happened with my previous orders I salvage what I could Coverage was no good
Debbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jermony W.
July 22, 2024
Way too dark
POSTED BY:
Jermony W.
July 22, 2024
Straight to the point. I didn't like the color, very dark. Now looking for ways to lighten and or tone up
Jermony - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Karen S.
July 22, 2024
Unscribed me plz
POSTED BY:
Karen S.
July 22, 2024
Plz unscribed me from the account, sorry I just cannot afford the payment every month so plz take me off the list , and yes I like your colours but cannot afford it right now , thanks Karen Sinclair
Karen - Thank you for sharing your feedback. We're happy to hear you're enjoying your custom color and have reached out to you to better assist.
POSTED BY:
Melissa S.
July 19, 2024
It was ok
POSTED BY:
Melissa S.
July 19, 2024
I’ve colored my hair in the past with store bought dyes and wanted to try something different. The process was basically the same as when I’ve colored my hair before and my hair is pretty soft and doesn’t feel damaged at all which is nice. However, the color itself is soooo wrong and odd that the top of my hair is lighter than my lengths even though the top of my head developed longer. I still saw some greys and I wanted a brown with ash tones, but it’s very red toned at my scalp and while less red as you go down my hair, however still has red tone throughout. I don’t want red tones at all which I thought the ash would help with. Not totally dissatisfied but not the results I was looking for either. I contacted them to fix the color so I’ll see what happens. If it doesn’t come out right next time I’m going back to store brand.
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Glendy M.
July 18, 2024
Not good
POSTED BY:
Glendy M.
July 18, 2024
Very expensive for a color that looks like walmart cheap colors . Not worth it the money
Hello Glendy,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Mandy N.
July 18, 2024
No grey coverage
POSTED BY:
Mandy N.
July 18, 2024
I was very disappointed because my roots came out much lighter than the rest of my hair and it did not cover my greys well at all.
Mandy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Heather G.
July 18, 2024
Missing product
POSTED BY:
Heather G.
July 18, 2024
I can not open the color for roots and ends refresh and the developer has been tampered with. The seal was not on the developer all the way and the bottle was leaking. I uploaded a picture on my profile. Opening the color did not work at all. After failing with grip strength I had tried pliers and a bottle opener and the lid of the color has not budged. I have decided to throw color and developer away to be safe.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jody W.
July 16, 2024
Fried my hair
POSTED BY:
Jody W.
July 16, 2024
This was very harsh on my hair and made it very dry and frizzy
Jody - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jo H.
July 16, 2024
Not happy with colour
POSTED BY:
Jo H.
July 16, 2024
Found colour poor and didn’t last long which was disappointing
Hi Jo! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you.
POSTED BY:
Patty T.
July 14, 2024
Not blonde
POSTED BY:
Patty T.
July 14, 2024
When I colored my hair it was a light brown. Suppose to be a medium blonde. Hated it. Took weeks of washing to get it blonde again. However, I thought this was permanent color, should it wash out?
Patty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna W.
July 13, 2024
Extremely strong odour when rinsing
POSTED BY:
Donna W.
July 13, 2024
Made me choke/gag had to stop rinsing and open windows
Hi Donna! We apologize for the inconvenience during the application. Please check your emails, we got back to you to help you.
POSTED BY:
Sophie M.
July 12, 2024
No where near enough product
POSTED BY:
Sophie M.
July 12, 2024
I put in the directions as requested, and I got only enough to cover half my hair so disappointed! The custom colour is extremely dark much much darker than seen in pictures and I sent pictures of my hair off before as a start point! So disappointed
Hi Sophie! We are sorry to hear your color as too dark, and it didn't cover. Please check your emails, we got back to you to help you.
POSTED BY:
Natasha B.
July 11, 2024
Didn’t last
POSTED BY:
Natasha B.
July 11, 2024
My reason for leaving such a low review is because after using the color on my gray roots, then I also dyed my entire head after two weeks of Use the color has already started to fade. That is a huge disappointment to me since this is supposed to be Highly recommended for gray hair I did everything exactly as it was instructed to a T. And I hate to say, but I would not recommend this product to anyone who has really hard gray hair to hold color. That is just my opinion.
Hello Natasha,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angel K.
July 11, 2024
Color did not last long
POSTED BY:
Angel K.
July 11, 2024
Did not cover the grey hair around my face well and after one wash the color on top is already fading and showing some grey. I had high hopes but was very disappointed.
Hello Angel,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Charlotte M.
July 11, 2024
Made me go darker when I wanted to go lighter
POSTED BY:
Charlotte M.
July 11, 2024
I bought the dark blonde hoping to going a bit lighter considering I'm a light brown and its made my hair go darker. Not the happiest as it's gone in the opposite direction as to what I've wanted to go.
Hi Charlotte! We are sorry to hear your color was darker than expected. Please check your DMs, we got back to you to help you further.
POSTED BY:
Laurie L.
July 10, 2024
Beware!
POSTED BY:
Laurie L.
July 10, 2024
I asked for a demi color and got a demi-permanent color without notification. This left me with a variety of color throughout my hair, lines at the roots a different color than the rest of my hair. And because they switched from the demi i requested IT WON'T COME OUT. I JUST SPENT 3 HOURS AT A SALON WITH THEM TRYING TO FIX MY CLOWN LIKE LOOK AND THEY WEREN'T TOTALLY SUCCESSFUL BECAUSE OF THE PERMANENT COLOR THAT WAS PUT INTO THE MIX. $155.00 LATER it is only partially resolved. Totally unacceptable. Beware!!
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Deidra H.
July 10, 2024
Disappointed
POSTED BY:
Deidra H.
July 10, 2024
Did not stick to my roots washed out immediately after doing exactly what it said to do on instructions not happy with my results. Waited two weeks for my order to come in the mail just for disappointment in the end.
Hello Deidra,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Emma F.
July 9, 2024
Loved the colour at first but faded within 2 washes
POSTED BY:
Emma F.
July 9, 2024
I loved my initial result but the strawberry/red faded so quickly that I called ESalon. They gave me a credit and recommended I use the Colour Plan rather than the premixed colours. Thank you ESalon.
Hi Emma! We are sorry to hear your color faded. Please check your emails, we got back to you to help you.
POSTED BY:
Susan W.
July 9, 2024
billed twice
POSTED BY:
Susan W.
July 9, 2024
Billed twice, called customer service and the girl insisted I ordered the same thing within 5 days, I told her I did not, she just kept talking over me so I said to cancel my service, very poor customer service considering I have been using them for years.
Susan - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products and service each and every day. We hope to continue helping you find hair perfection!
Margaret - Thank you for reaching out to us here at eSalon! We apologize for any confusion. We want to work with you to find a resolution and have reached out by email. Please keep your eyes out for an email from us shortly.
POSTED BY:
rachel S.
July 7, 2024
Greys showing after 3 weeks
POSTED BY:
rachel S.
July 7, 2024
Not happy at all as after 3 weeks alot of gray hair is showing now.
Hi Rachel! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you.
POSTED BY:
Virginia D.
July 6, 2024
Poor gray coverage
POSTED BY:
Virginia D.
July 6, 2024
First I’d like to start by saying the color wasn’t what I expected however it was not terrible and I’ve actually received some compliments, but I wanted to have a brown root with my already highlights with the goal being to secondly, cover my gray hair/re-growth. The color was actually the same color as my highlights so it lightened it and I still had a good amount of gray hairs showing (people didn’t notice but I did).
I will definitely have to try this again to see if this will help me save money.
Virginia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Ivy G.
July 5, 2024
Very gold
POSTED BY:
Ivy G.
July 5, 2024
I’m hoping for more cool blonde less gold. I have the goodbye gold product, but it is very drying.
Ivy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Viktoriya V.
July 5, 2024
Horrible company
POSTED BY:
Viktoriya V.
July 5, 2024
So much for your own stylist to color plan. I did my profile for a copper orange, and received the item only to find out the color is brown. I’ve been a copper for 8years now only to have ESalon mess that up and damage my hair! The product smelled horrible and my hair is now damaged.
Very disappointed. I don’t want any credits, just refund my money!
Viktoriya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Terri C.
July 5, 2024
wrong color for me
POSTED BY:
Terri C.
July 5, 2024
I'm not happy with this color. when i ordered this time I thought i was ordering a different color, my mistake, but i did not ask for auto ship. Another shipment came. I want to return and get refunded. Is that possible
Terri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracie I.
July 5, 2024
Disappointed
POSTED BY:
Tracie I.
July 5, 2024
The color did not have any purple hints at all. I like the dark brown but was looking for a little flare.
Tracie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kimberly H.
July 4, 2024
Not if gray
POSTED BY:
Kimberly H.
July 4, 2024
I was definitely not impressed with the coverage of greys it definitely did not cover them mostly at all. Color is okay but not anything I can't come up with myself. Definitely have darker ends than roots. Could be the poor grey coverage, but I'm thinking probably not. I have had my friend color my hair as she was colorist and hair cutter in NYC for years and she managed to get full coverage with no difference in roots and end color. So I'm thinking I will just cancel subscription and go back to paying someone to do for me that will get it correct I gave 2 stars because i did like the kit having extras such as stain remover and blocker of skin coloring as well as shampoo conditioner brush gloves. So that was basically all I liked.
Kimberly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Astra M.
July 3, 2024
Very dark
POSTED BY:
Astra M.
July 3, 2024
Prior to this colour I was ginger, I asked for a light brown/caramel/honey brown as I didn't want to be a dark brown.
I was advised a light brown with the current ginger tones would give same affect, however I would say that I am more a medium ash brown now, no warmth in it and really dark.
Hello Astra,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tracy N.
July 3, 2024
I Still Have Grays Around My Face
POSTED BY:
Tracy N.
July 3, 2024
I still have grays around my face even after I use the custom color set. When I say 'after", this means after I dry my hair after coloring my hair. Maybe it's because I used the Conceal and Cover Root Powder In the morning and colored my hair during the evening? I've attached photos.
Hello Tracy,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ayme B.
July 3, 2024
Not quite what I had in mind... Maybe my description was at fault?.
POSTED BY:
Ayme B.
July 3, 2024
I just wanted to warm up my gray- not delete it. I received a medium blond demi, color that is supposed to wash out. I hope it washes out fast because it looks medium brown on me. I may not have used the right words for what I wanted because this is my first time wanting a change of gray. Maybe warm and neutral light blond streaks would have nailed it? The colors and other products are high quality. Good company.
Hello Ayme,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelsey P.
July 1, 2024
Never could get color wanted
POSTED BY:
Kelsey P.
July 1, 2024
Tried a couple times and it seemed like the hair colorist wasn’t listening to my desired hair color I was trying to achieve. My hair was a dark brown and I wanted to get to a lighter brown after 4-5 times it’s still the same brown. They didn’t ever change the color sent except once to a barely different shade of dark brown. I didn’t want red tones and I got red tones in my dark brown as well. Was going for a lighter ash tone brown.
Kelsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Genelle D.
June 30, 2024
Disappointed
POSTED BY:
Genelle D.
June 30, 2024
I colored my hair 8days ago and it did not cover my grey at all. My grey color started showing within 2 days. I am going to cancel my subscription.
Genelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lori M.
June 29, 2024
Pitch Black & Red in the Light
POSTED BY:
Lori M.
June 29, 2024
Worst colour outcome in 25 years of colouring my hair.
Hi Lori! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Anne G.
June 28, 2024
Harsh on hair and made my hair brassy
POSTED BY:
Anne G.
June 28, 2024
I've been using another at home brand and recently the quality had gone a bit downhill so I thought I'd try this. I've done 3 root colorings and I've found this product to be really harsh on my hair, it feels like straw now, and leaves my hair brassy after about 1 week. I specifically listed that I don't want that when choosing my color but it's just not a good product. I'm canceling future orders and switching bc this is not it.
Hello Anne,
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Bridget N.
June 28, 2024
Color is great but...
POSTED BY:
Bridget N.
June 28, 2024
It didn't cover my gray roots, I colored my hair yesterday with the product you sent me, but had to run to the store and get a color to cover my roots, it was too much for me. Come to think about it I dnt think I was asked about gray coverage!! I wasn't too happy about this!
Hello Bridget,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Traci B.
June 27, 2024
Gray issues
POSTED BY:
Traci B.
June 27, 2024
The color looks great. However the gray did not take. All my gray is still there. I left the color on for the prolong time. I played it on thick and was not shy with the color.
Traci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Augna S.
June 26, 2024
Colour doesn't show
POSTED BY:
Augna S.
June 26, 2024
don't bother buying if you have dark hair. I followed all the instructions and you can kind of see it in the scalp/roots under a light and that's about it. very disappointing. i ordered Medium Brown Copper Golden 5CG and my current colour was third from the right (dark brown / black) and my hair is still basically the same. If you have light hair go for it i guess the instructions are good they provide you with two gloves and stain guard and stain removal wipes and the delivery was quick and reliable, but dark haired folks turn away; a complete waste of money.
Augna S. - Thank you for your feedback. We're truly sorry that our Permanent Hair Color Set didn't meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Angela P.
June 26, 2024
Color and cover up powder
POSTED BY:
Angela P.
June 26, 2024
The color/dye didn’t cover my roots and dried my hair out.
The root color worked well but made my hair dry.
Very disappointed!
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hi Sophie! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Rachel K.
June 26, 2024
Needs a few adjustments
POSTED BY:
Rachel K.
June 26, 2024
Colors not right yet, I think it’s pretty hard to get the right color by looking at photos on a phone. Have sent a few texts to get it changed for next time. Have had auto replies about stylist working on new color but nothing from a real life person!
Hello Rachel,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Paulina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Martina M. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour application. Based on your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia B.
June 26, 2024
Fades quickly
POSTED BY:
Julia B.
June 26, 2024
This hair color is less damaging on my hair than store brands but it fades significantly by the third wash.
Julia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah B.
June 25, 2024
Looks horrible and does not provide grey coverage.
POSTED BY:
Hannah B.
June 25, 2024
This color mix looks totally unnatural (like cheap drug store dye), is WAYYYYYY too dark, and did not provide grey coverage. It looks so bad.
Hello Hannah,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bernadette G.
June 25, 2024
Color Customly Terrible
POSTED BY:
Bernadette G.
June 25, 2024
I went through process and sent a picture of my preferred color. What I received wasn’t even close. My hair should’ve been light medium brown with gold but what I got was nearly a black color. It was shockingly awful black. This company had no remedy other than to use clarifying shampoo and let it grow out on it’s own. Hola if you know how it feels to walk around with a shocking hair color you weren’t expecting. When you order this product you’re experimenting with your hair color. It didn’t turn out good for me.
Hello Bernadette,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vicki F.
June 24, 2024
Zero coverage
POSTED BY:
Vicki F.
June 24, 2024
I followed all directions and even left the color on an additional 7 minutes. It did not cover my roots at all.
Vicki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Brittany H.
June 24, 2024
Too dark
POSTED BY:
Brittany H.
June 24, 2024
I was supposed to be dark blonde and I am brown straight up brunette nothing blonde about it.
Brittany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Cherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alysha I.
June 23, 2024
Colour didn’t hold
POSTED BY:
Alysha I.
June 23, 2024
I initially like the colour However it faded within a few washes and was completely gone. Was a shame as the idea of these dyes is really good
Hi Alysha! We are sorry to hear your color washed out completely. Please check your email, we got back to you to help you further.
POSTED BY:
Royal H.
June 23, 2024
Not what I was expecting
POSTED BY:
Royal H.
June 23, 2024
My hair is medium brown and I asked my stylist for as much copper/red tones as possible for my hair as I wanted to look more natural red-head. I knew since my hair was darker that I wouldn’t be able to achieve anything too bright/lighter but somehow the color I used made my hair super SUPER almost neon red. It looks very unnatural and I was shocked at how it got lighter as if there was bleach in the formula? I would have been more prepared and careful about applying the color if I’d known it would make it so bright and the color came out streaked and uneven despite following the instructions carefully. I definitely don’t blame the product for that part (again, I expected the color to come out darker than my natural hair since typically you can’t go from a dark shade to a light shade without using bleach so I wasn’t as careful as I should have been) I just wish it had come out more natural red/ginger but instead I look like marvels Black Widow and not in a good way. Oh well.
Royal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Donna E.
June 23, 2024
Still too dark
POSTED BY:
Donna E.
June 23, 2024
Requested ligher as come out almost black this one is exactly they same. And when you look at formula on order one bottle for roots os exactly same mix as last one. Very disappointed
Donna E. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us shortly.
POSTED BY:
Trish M.
June 23, 2024
Not for me
POSTED BY:
Trish M.
June 23, 2024
I really wanted to love this entire experience. I love the idea of a personalized color mixed & sent to me esp when I can't get to the beauty store to buy color or I don't have 4+ hrs to sit in the salon while my color processes. My big issue was that they sent me 2 different shades for roots & lgth and the end result gives me an ombre fx where the roots are more rosewood & the lgth is red. Maybe this wouldn't be such a big deal but I hate brown hair on me & I'm likely going to have to have the roots bleached so that when I recolor it will be 1 consistent shade. The formula was also extremely drying & left me losing copious amts of hair for wks. My hair was actually very healthy, all new growth & it's req frequent hair masks & conditioning. The other issue was the odor, it reminds me of hair color 20+ yrs ago, the fumes were so overwhelming I had to put a fan bc it made my eyes burn so badly, I almost just gave up bc I thought it would blind me. I've been debating trying it again but I'm very unsure if my hair can even handle it. I'm maybe interested in the highlighting kit instead.
Trish- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hello Britt,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sarah C.
June 21, 2024
Poor
POSTED BY:
Sarah C.
June 21, 2024
If I could give minus stars I would. Don't be dependent on the delivery of this product as it takes 2 weeks to be delivered. No help when you contact them to help with where it is
Hi Sarah! We apologize for any inconvenience with our delivery time. Please check your emails, we got back to you to help you further.
POSTED BY:
Jessica Z.
June 21, 2024
Does NOT fully cover grays
POSTED BY:
Jessica Z.
June 21, 2024
Wish I could show a pic in this review to prove that the color doesn’t initially get full gray coverage. I was extremely focused on really slathering the color around my hairline, where the grays persist the most, followed directions to the T, and made sure no human-error was made. But, this color product just isn’t strong enough for dark brunette, 40 yo, hair. I love the concept of saving money, having good customer service, and easy at-home delivery, but after two separate tries of dying with this color = conclusion is it’s a weak and poor product. Too bad. The company is great, but they really need their chemists to produce a salon-quality worthy hair color!
Hello Jessica,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
POSTED BY:
Katherine R.
June 20, 2024
Too orange/red
POSTED BY:
Katherine R.
June 20, 2024
Sorry unhappy with my colour. Was expecting blonde not orange/red.
Can this be corrected.?.
Sent pictures last week. Waiting to hear back.
Thanks
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly C.
June 20, 2024
Didn't work for me
POSTED BY:
Kimberly C.
June 20, 2024
This didnt cover all my gray and it didnt last any longer than box dye. It also didn't feel any better on my hair than any box dye I've used
Kimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Loriann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julie H.
June 19, 2024
Can't get this color back to normal now?!
POSTED BY:
Julie H.
June 19, 2024
I ordered my very first box in January I finally received it after some time and it seemed to be the very perfect color when I did my roots! I was so surprised until I realized it didn't match with the other bottle first . My roots are actually orange-red instead of being the blonde they should be they don't need to be a bleach blonde I don't understand how I got so messed up from the very first one being spot on my roots and then everyone after that has been wrong please fix this!!! I actually liked the products but I really need it to be the right color!! Otherwise company seems legit and if we could get everything right I'd really like to try different products from them but if they can even get my color right then why waste my money on the highlighting kit..... Otherwise it's really convenient that they send all those special little things on the side that makes me want to stay with them as well. I will update As soon as some progress is made!!
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathy H.
June 18, 2024
Disappointed
POSTED BY:
Kathy H.
June 18, 2024
My hair is dark brown, but had a lot of grey in it. I wanted to get rid of the grey and change the color to Auburn. The stylist chose a Copper color. It wasn’t as bright, but definitely had red tones in it. Instead my hair ended up being dark brown like my original color. No change. Not what I wanted
Hello Kathy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christina
June 17, 2024
Very disappointed
POSTED BY:
Christina
June 17, 2024
I hadn't colored my hair in over a year and a half so I decided it was time to go back to red. When I received my order, it became very obvious that nobody had read my color goal notes. I received 2 bottles and was told to do my roots one color and ends another color which seemed a little scary since (like I said) I had no color in my hair so it wasn't as if I was coloring previously colored hair. When I emailed them I got the response of "just use the root color on all the new growth" with no other instructions. Ok...so use one bottle over my whole head for how long? Do I still put it on the roots, time it, then add it to the ends? Called eSalon and was told what to do but the color is completely lackluster. Barely even looks like I colored my hair. Just overall very disappointed and I feel I would have had a better experience going to Sally's.
Hello Christina,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Hello Lauren,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer A.
June 17, 2024
Not the color I want
POSTED BY:
Jennifer A.
June 17, 2024
This is the fourth time that I have got the same color when I have asked for no red tints I still got the same color each time. So I’m done
Hello Jennifer,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Pam F.
June 16, 2024
Waste of money
POSTED BY:
Pam F.
June 16, 2024
It didn’t cover my gray fully. It made my hair super dry. I had high expectations after seeing so much in internet but turned out to be hopeless.
Hello Pam,
We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Liane H.
June 16, 2024
Didn’t cover my grey
POSTED BY:
Liane H.
June 16, 2024
I left it on longer and didn’t cover all my grey very dissatisfied
Liane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Keri P.
June 15, 2024
Did not cover my grey at all
POSTED BY:
Keri P.
June 15, 2024
I just used my personalized color and it did not cover my grey roots at all. I am very disappointed.
Keri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Juliet C.
June 15, 2024
Orange brassy burnt
POSTED BY:
Juliet C.
June 15, 2024
This was the most upsetting experience I've ever had with dye. Looks nothing like the picture I sent. NO grey coverage. Burned my scalp and now I'm unable to get the orange blotches off my hair. I want to scream and cry. Never again I will use this product.
Hello Juliet,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Colleen E.
June 15, 2024
No change to current color
POSTED BY:
Colleen E.
June 15, 2024
I was very excited to try this product, however it was quite disappointing. I sent in multiple pictures and gave a description of exactly what I wanted. Everything seemed right when I received my box as well. I followed the directions completely but unfortunately the color came out almost identical to my current color. There was almost no change at all other than a very faint tint of what I wanted. I was in the hopes of going from a light/medium golden brown to a rich auburn shade and unfortunately did not get that. I will say the quality and convenience of this product is amazing but the whole reason I tried it was to get a perfect color match and sadly did not.
Colleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jacqueline G.
June 14, 2024
Waste
POSTED BY:
Jacqueline G.
June 14, 2024
This is now my third order and I’m not happy with the color I was giving it a chance thinking because I explained and sent pictures that eventually the color will take instead my hair seems to be getting darker further to the color I even wanted I’m so disappointed!!!!
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hello Patricia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Hello Charlene,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Amanda H.
June 13, 2024
Ruined my hair colour!!
POSTED BY:
Amanda H.
June 13, 2024
My hair is a mess colour is not what I was expecting from the charts
Hi Amanda! We are so sorry to hear your hair was ruined. Please check your emails, we got back to you.
POSTED BY:
AnaMarie W.
June 12, 2024
Problem with the color container
POSTED BY:
AnaMarie W.
June 12, 2024
I’ve never had a problem like this before, the container containing the color was the hardest thing I’ve ever had problem unscrewing. My husband tried it and I tried and it won’t budge. We did everything we can think of but it still wouldn’t open. I had no choice but to cut a hole under the container and dispensed it upside down. I was frustrated! I have photos if you need it. I’ve been a customer for awhile and never encountered this issue. Otherwise, I am very happy with the color, timing of delivery and the service. I apologized for giving you this review.
AnaMarie- We’re truly sorry that your latest order was difficult to open. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Arianne F.
June 11, 2024
Bad gray Coverage
POSTED BY:
Arianne F.
June 11, 2024
I didn’t like anything about the color kit. First of all, I was told that a colorist would call me to discuss my color. I was excited about this and instead I just got an email saying that it has shipped. Next, I requested a vivid red with cool tones that would cover my gray. Instead, I got a very drab orange-red that did not cover my grays at all. In fact, my roots ended up kind of yellowish. They definitely don’t blend into the color, they stand out like I still have roots, just a different shade. Also, as soon as I started putting the color on. It stung my eyes and made them water. I absolutely do not like this brand.
Arianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Olivia M.
June 11, 2024
Poor performance, poor customer communication
POSTED BY:
Olivia M.
June 11, 2024
Color did not cover and was not the shade I asked for. Got no response when I contacted the company.
Hello Olivia,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Theresa T.
June 11, 2024
Awful!
POSTED BY:
Theresa T.
June 11, 2024
My introductory color order was amazing. This second order? Horrible. Not only was the color darker but, despite knowing I have thick long hair, sent me one bottle of color. And the color was awful. Much darker than the original. Money back, please. Bait and switch.
Hello Theresa,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
veronika K.
June 11, 2024
medium blond turned out to be light brown
POSTED BY:
veronika K.
June 11, 2024
like that, it didn't damage my hair, but the color is totally off. it is at least 3 shades darker than what I expected so from medium/light blond I am now a brunet
Hello Veronika,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hello Tanner,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Karen C.
June 7, 2024
Love the Color, Not the Drips
POSTED BY:
Karen C.
June 7, 2024
Last two shipments have been very drippy during application. I went with a drug store brand last time I colored my hair and the process was much more favorable because there were no drips. I have to cover my bathroom walls with plastic when I use eSalon color, but drips tend to be found on the tile on the shower curtain and on my skin. I like not having to go to a hair salon or making a trip to the drug store, but I can’t deal with a drippy, watery formular. This is my second try with eSalon coloring and my last. The first time I ordered, after the initial order, the color formular shipped was drippy and I canceled future shipments. It happened again, and I will not be going back.
Karen - We’re so sorry to hear that you were disappointed with your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alyssa T.
June 7, 2024
Turned My Hair Orange
POSTED BY:
Alyssa T.
June 7, 2024
My hair hair is currently orange instead of the shade of medium blonde it was supposed to be. It also fried my hair. It’s frizzy now. I warned my colorist that I had had bad experiences in the past and that I pulled orange. I am now going to have to pay over $100 that I did not have in my budget to get my professional hairstylist to fix it. You might as well spend the five dollars on the drug store box dye to make your hair look bad. Also, my roots are lighter and redder than the rest of my hair, which looks weird. I will say, though, that the marketing was fantastic and that the colorist did reach out to me in the beginning with a few questions. So I appreciated that I was actually talking to someone. It just had the same horrible result and now I have to live with this hair. Not worth it!!!
Alyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Nicole D.
June 7, 2024
Made my roots orange
POSTED BY:
Nicole D.
June 7, 2024
i ordered black with a gold undertone. it turned my roots an orange hue and made my hair super coarse.
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dana B.
June 6, 2024
did not cover white hair
POSTED BY:
Dana B.
June 6, 2024
I followed the instructions... but saw no gray coverage.
Dana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Lynda - Thank you for reaching out! Please keep your eyes out for an email from us shortly.
POSTED BY:
Paula M.
June 4, 2024
Just not for me I think
POSTED BY:
Paula M.
June 4, 2024
At the start loved this concept and the product but it doesn’t cover my greys for long, coverage not so good long term. So wanted for this product to be right…. Maybe I’m not ordering correctly 🤷♀️ but love the classic shampoo and condition that comes with the colour box.
Hi Paula! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Kim T.
June 4, 2024
Color didn’t do anything.
POSTED BY:
Kim T.
June 4, 2024
Not sure why but the color didn’t change my hair color or even tone it at all. Looks exactly the same. I was hoping I would like it, not sure what is going on.
Hello Kim,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Fatema A.
June 4, 2024
Faded away
POSTED BY:
Fatema A.
June 4, 2024
The color faded away so quickly, although it was supposed to be permanent. It was also very difficult to get the color out of my hair.
Hello Fatema,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Amanda M.
June 3, 2024
Disappointed
POSTED BY:
Amanda M.
June 3, 2024
Very unhappy with the colour, I wanted to get rid of my unwanted gold brassy hair and this was even worse than my previous colour, it was everything I never asked for and now I’m left with feeling and looking awful, I may have to go to the salon to get this sorted so will cost me more than I thought
Hi Amanda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you.
POSTED BY:
Jessica M.
June 3, 2024
Don’t do it!
POSTED BY:
Jessica M.
June 3, 2024
Wish I could give a zero star. Attempted coloring my hair with this, didn’t even get half of my head covered before I got in the shower as fast as I could to get all of it off me. Smell was so strong that when it got anywhere near my face it sent a shock through my nose to my whole body and then a burn sensation. The burning is less intense but still in my nose, it made my head itchy and gave me a headache as well. DO NOT DO IT!
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lilian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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