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I've been dying my hair a ginger orange for years and it's my favorite color. I was hoping I'd like this company but my hair is now brown instead... Not what I was hoping for Not what I was hoping for
Abbey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Paulette P.
November 28, 2024
Root and Hair color
POSTED BY:
Paulette P.
November 28, 2024
My roots took however, my hair is still too light. I don’t know if it’s because I’m only suppose to work the diluted color on my hair for few minutes. The color is light and dull. I did ask for the color to be a little darker but it just looks too light and dull.
I have communicated this with them to add more gray coverage and it's the exact opposite l, it's worse! I'm thinking about ending my subscription due to this. So far not worth the money I have spent to get the same results as box dye
Hello Emma,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Adelina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynette V.
November 24, 2024
Good hair color
POSTED BY:
Lynette V.
November 24, 2024
This is decent hair dye but it is more drying to my hair than L'Oréal les Blondissone, keriton protect haircolor from any pharmacy or store.
I had to go back to L'Oréal
Lynette - We’re so sorry to hear that you were disappointed by the results after using your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
elvia L.
November 24, 2024
made a even colour but so much darker then i wanted
POSTED BY:
elvia L.
November 24, 2024
The shade i ordered was a dark blonde and my hair has come out a dark brown i’m slightly annoyed
Hello Lisa,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Sheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
No name N.
November 21, 2024
Cancel all orders
POSTED BY:
No name N.
November 21, 2024
Cancel all orders. I'm sending back the last order, didn't asked for it. I followed all instructions, didn't work on my hair.
Lotogatasi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen M.
November 20, 2024
Oozing color
POSTED BY:
Karen M.
November 20, 2024
While I was applying the color to my hair the bottle got really warm and started oozing out of the bottle on its own. When I rinsed The color as directed the color did not take to my hair. Called customer service on 11/20/2024 and was kept on hold for 10 mins and then was told their offices were currently closed. Opened chat and explained the situation and was told a confirmation for a free replacement had been emailed, however, the confirmation email only stated that my 'question' would be forwarded to the colorist. I don't have a question. I would like the defective product that I paid for to be replaced. My chat specialist then told me to contact the customer service number that had told me their offices were closed. I explained that I had already gone that route and their offices stated that they were currently closed. This is a simple fix. Be honest. Don't patronize your clients. Stand by your product.
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Elle - We’re sorry that you were unhappy with the results of your recent order. We see that you've left a note for your colorist. Your comments will be reviewed before your next color order is formulated, so we can deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Patricia M.
November 19, 2024
How could esalon get it so badly wrong?
POSTED BY:
Patricia M.
November 19, 2024
Wanted medium golden brown and sent pictures of my current hair to ensure that the colour would be accurate. I was really excited to try this. I've used box colours successfully many times so I felt confident enough to colour at home. I followed the instructions step by step but the outcome was a very light golden brown. Customer service offered me a call with a colourist but I declined, I wasn't going to risk paying for another box when this one was so wrong despite sending pictures. I've bought root spray to cover until I can get this sorted. It was only £10 for the trial but the waste of time and energy for it to turn out so badly has been the most annoying part.
Hello Patricia,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yashira F.
November 19, 2024
SO SAD.......
POSTED BY:
Yashira F.
November 19, 2024
So, I was really excited about finally dying my hair, since I have been a bit down on myself and have not dyed it in over 3 months... It took me about a year to get my copper color exactly where I wanted it... I saw the combination that the colorist here made me for and it looked like it was going to be just what I asked for! I died my hair as soon as I got it yesterday! I was tracking it! Washed my hair Saturday so I could be ready for it Monday... After doing everything and straightening my hair, I am so sad to say my hair is so dark... It is literally brown... It is not copper, it is no where near close to what I asked for, nor the picture I sent for comparison... I will probably have to lighten my hair AGAIN to get it to where I want it, which I am so sad about because my hair is finally healing and not I have to add damage to it... ALL IN ALL, I am beyond disappointed.
Hello Yashira,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jeanne N.
November 17, 2024
No root coverage
POSTED BY:
Jeanne N.
November 17, 2024
Really disappointed with custom colour.
No root coverage despite following instructions to the letter for application and timing. Left rest of hair very brassy. Also such a strong chemical smell (ammonia?)
Had high hopes but not impressed, have been home colouring for 30+ years and has to be the poorest result to date.
Hi Jeanne! We are sorry to hear you are not happy with your color. Please check your emails, we got back to you to help you.
POSTED BY:
Martine G.
November 17, 2024
Disappointed
POSTED BY:
Martine G.
November 17, 2024
This is the second time I give your product a try. First time was not at all what I was expecting.
I was in the process of moving city when my personalized product arrived. I packed everything and couldn't find it until now.
The color looks extremely faded and I just colored my hair today. So I guess I will redo it in about 2 weeks using the product I buy at Walmart. The results are what I want and I don't have to wait for your team to get it right in about 8 months from now. I am canceling my account.
Hello Martine,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon L.
November 14, 2024
Lovely colour but doesn’t cover the white/grey
POSTED BY:
Sharon L.
November 14, 2024
Nicely packaged, easily applied, good instructions. Sadly, despite following instructions to the letter my roots are showing through straight away as the dye just didn’t cover the white/grey
Hi Sharon! We are sorry to hear your color doesn't cover your greys. Please check your emails, we got back to you to help you.
POSTED BY:
Elizabeth S.
November 13, 2024
My hair is orange like a clown
POSTED BY:
Elizabeth S.
November 13, 2024
I've been a redhead my whole life. Their color made my hair turn blonde, so I wanted to cancel, so they asked if they could send me a free color. I just used the free one, after bing charged for yet another, and I look like a clown, I specified natural light auburn. I look like Ronald McDonald. I'm livid. The color was also full of ammonia. I already hav dry curly hair. I do not recommend at all.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cerys R.
November 13, 2024
Disappointing grey coverage
POSTED BY:
Cerys R.
November 13, 2024
The set is nicely packaged, and the hair colour goes on easily enough, but this is my second attempt with eSalon to find a colour that will provide adequate grey coverage, and the colour is still leaving my roots with too much red. Not convinced this is better than the box dyes, despite being twice the price.
Yolanda - We are so sorry to hear your first order arrived damaged! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
caitlin G.
November 13, 2024
too dark
POSTED BY:
caitlin G.
November 13, 2024
if i ordered black, i would’ve ordered it. way too dark compared to the colour i was shown
Hi Caitlin! We are sorry to hear your color was too dark. Please check your emails, we got back to you to help you.
POSTED BY:
Anu J.
November 12, 2024
Dissapointed
POSTED BY:
Anu J.
November 12, 2024
The most greys I have are framing my face, and the nape of my neck. I pay special attention to those areas when I colored, but the results were disappointing. My greys are all intact, though the ones on the top of my head were taken care off. I will wait to see how the next round goes. Maybe by changing from using the bottle to pouring it into a bowl and using the brush.
Anu - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Terri H.
November 12, 2024
SOOOOO Disappointed
POSTED BY:
Terri H.
November 12, 2024
The color is no where near what I ordered... I sent pictures dude.
Terri - expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kassandra I.
November 12, 2024
No blue or black in this pearl blue black color!
POSTED BY:
Kassandra I.
November 12, 2024
It’s red and brown, roots are now red, rest is a mohogany brown. My hair was dyed blue black previously. This is the second time I’ve used their color and both times it was red/brown. Garbage, don’t waste your time or money!!!
Kassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa C.
November 11, 2024
IT WAS TO LIGHT
POSTED BY:
Lisa C.
November 11, 2024
i PUTTHE COLOR IN AND DID NOT LIKE THE COLOR AT ALL IT WAS TO LIGHT FOR WHAT I ASK FOR PLUS i WAS NOT TOLD I WOULD BE PAYING $33.00 FOR NEW COLOR I CAN GET IT MUCH CHEAPER IF I GET IT ON MY OWN
Lisa - We’re so sorry to hear that the results of your color application was too light. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cindy R.
November 11, 2024
Not really custom
POSTED BY:
Cindy R.
November 11, 2024
I have tried to have my hair color adjusted multiple times and it just didn’t work. I wanted my natural red color, but it’s still more brown than red. Just pick the color yourself.
Cindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angela C.
November 10, 2024
Way darker than what I requested
POSTED BY:
Angela C.
November 10, 2024
I don't know what happened, but the color that eSalon sent me is not what I requested at all. I wanted a nice, natural looking auburn color, and after dying my hair, it's *really* dark with hardly any red at all. I'm feeling really disappointed, as now I just have to wait 2-3 months for the color to wash out. Dark hair does NOT suit my skin tone at all, so this mix-up is very frustrating.
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Deb J.
November 9, 2024
Hair color
POSTED BY:
Deb J.
November 9, 2024
I love the overall color but the one to cover gray and my face has a lot f orange brassy tones
Deb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
cj123
November 9, 2024
Many reasons
POSTED BY:
cj123
November 9, 2024
Absolutely no grey coverage. I picked a color darker than my current and it lightened my hair to the point of having roots within a few weeks. My hair has also been extremely staticky even after multiple masks, leave in conditioners etc. Would no recommend!
Collette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cheryl S.
November 7, 2024
Dried hair out
POSTED BY:
Cheryl S.
November 7, 2024
Color is okay. Product dried my hair out too much and made it brittle even after a deep conditioner. Won't be using it anymore
Cheryl- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Corinne M.
November 6, 2024
Did not work on roots
POSTED BY:
Corinne M.
November 6, 2024
Spent 3 times the time dying my hair that I usually do, in order to make sure that I followed directions exactly to get the results advertised. Now that my hair is dry, I see my roots are very light brown where my grays were and my ends are a lot more black than they usually are. For 38 bucks a month or whatever this is insane. If you have gray or white roots , I do not recommend the product,as of now. . I've had better luck with cornsilk for $3. I'm so disappointed, More disappointed with the fact that , I waited for several weeks to try the first kit. As I have another kit on the way for $38 . I'm hoping that I received the package soon as I can try it just on the roots right away , maybe it'll work better I don't know. For now I'm cancelling my subscription, You just need to go to the salon for my kind of hair situation. At least with the inexpensive box dye, I could afford to do it every 2 weeks. The cheap stuff doesn't cover for very long but it actually did dye the roots. I'll try again when the root kit gets here, maybe I did something wrong , hopefully is the case. The first kit, I did the introductory offer, which was pretty inexpensive and I paid $10 for the alligator clips, cape and color bowl and brush so, not terrible. Hopefully the $38 I spent on the kit to just dye my roots is not as big of a bummer as I think it's going to be. Color Sonic by L'Oreal here I come
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brenda G.
November 5, 2024
Not working
POSTED BY:
Brenda G.
November 5, 2024
I tried your product and it isn't working on my hair. My hair was brown two weeks after I used it.
Brenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Liliya M.
November 5, 2024
My hair is ruined
POSTED BY:
Liliya M.
November 5, 2024
Now my hair is in nasty dark brown color..... thats the worst color I ever had.
Liliya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Maura G.
November 5, 2024
This product is no good
POSTED BY:
Maura G.
November 5, 2024
I left the color on my roots for 30 over 30 minutes. It didn’t take. Now my biggest challenge is figuring out how to cancel my subscription!!!
Maura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Blanca S.
November 5, 2024
Grays
POSTED BY:
Blanca S.
November 5, 2024
I love the color, but it’s not covering my grays. Any suggestions? Do I need to try a different color?
Blanca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Diana S.
November 4, 2024
Horrible Colour
POSTED BY:
Diana S.
November 4, 2024
i used this product years ago...loved it unfortunately this time it turned my hair brown which it has been red for 15 years...
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Miranda B.
November 3, 2024
Careless company with exploding products!
POSTED BY:
Miranda B.
November 3, 2024
I ordered black hair dye for all my hair. I was unknowingly sent 1 black bottle & 1 golden light brown bottle. So a week before my vacation i ended up with golden brown roots & top of head with very black waist length hair. Wanted it all to be black. & this was not my first time coloring before. Also before I could even finish getting all the color in, the roots bottle explodes all over my bathroom wall, counter, door, floor & myself from the waist down. I will never be ordering from esalon again!
Miranda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Irina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Danieh A.
October 30, 2024
Bad result
POSTED BY:
Danieh A.
October 30, 2024
I am not happy with the results! Gray hair is still showing
Danieh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christy Lee F.
October 27, 2024
Damaged both times.
POSTED BY:
Christy Lee F.
October 27, 2024
923770 order was.damaged.just like the first. Have pics
601.395.5005
Christy - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, so please keep an eye on your inbox for more details.
POSTED BY:
Ronnie K.
October 26, 2024
Color made roots slightly orange
POSTED BY:
Ronnie K.
October 26, 2024
The color made my roots slightly orange looks awful
Ronnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stella Y.
October 26, 2024
Color is fine, but my skin reacted
POSTED BY:
Stella Y.
October 26, 2024
For some reason, I have itchiness on my skin - hairline.
Stella - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lisa G.
October 26, 2024
Poor coverage
POSTED BY:
Lisa G.
October 26, 2024
Couldn't tell I even colored my hair. Very disappointed.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna H.
October 25, 2024
Nice colour, but doesn't work on my white
POSTED BY:
Anna H.
October 25, 2024
Great product, unfortunately it doesn't seem to cover my white well which is a shame as box colours from other manufacturers does, though they don't last either. The colour is lovely, but a lot Darker than I wanted.
Hi Anna! We are sorry to hear your color is not covering your greys. Please check your emails, we got back to you to help you.
POSTED BY:
Julie L.
October 24, 2024
Didn't work
POSTED BY:
Julie L.
October 24, 2024
My grays must be resistant to this color line. It didn't take. The odor is so strong, I had to shower with the shower door open and a fan in the bathroom. I'm sorry.
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathleen M.
October 24, 2024
Color change
POSTED BY:
Kathleen M.
October 24, 2024
The 1st shipment that I received the color was great. The 2nd shipment which was supposed to be the same came out black. I don’t even know what to do with this color. I am going to have to pay a stylist a lot of money to fix this. I’m canceling my shipments.
Kathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Trista H.
October 23, 2024
This order was horrible
POSTED BY:
Trista H.
October 23, 2024
The combination of this dye and the light set completely fried my hair and turned it damn orange!!!!!! Every other order I’ve gotten was great, but not this one!!!! That’s enough to make me never want to come back again!!! So mad!!!!!
Trista - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandi S.
October 23, 2024
2nd Order messed up
POSTED BY:
Sandi S.
October 23, 2024
The is the second order in a row. No damage to the box but my developer is now all over the box upon arrival. I love the color of your products but I don’t want to order from here anymore. It is a waste of money, I can’t use your product.
Sandi - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jennie V.
October 23, 2024
Too dark color
POSTED BY:
Jennie V.
October 23, 2024
The color is too dark
A medium ash blonde or a color slightly lighter then that.
Don't look good with this color
Jennie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda B.
October 22, 2024
Modified formula for better gray coverage
POSTED BY:
Amanda B.
October 22, 2024
The root formula seemed the same but the ends formula was VERY STRONG SMELLING. I feel like the gray coverage was the same as last time (not ideal) but I can tell effort is being made to cover the stubborn gray in my root area.
Maybe double check and make sure the modifications were made to the right portion..?
Amanda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kaylea E.
October 21, 2024
Hair color
POSTED BY:
Kaylea E.
October 21, 2024
Didn’t work on my hair at all !nothing was dyed. Very disappointed
Kaylea - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Madison K.
October 21, 2024
Incorrect color description
POSTED BY:
Madison K.
October 21, 2024
My natural hair color is light blonde. I purchased the Dark Blonde 7.1 color. It looks like a light brown. The color I received and dyed my hair with was the exact same as my natural hair color. I had people even ask if I lightened my hair. Extremely unhappy with the product and will not purchase again.
Madison - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison J.
October 18, 2024
No change AT ALL!
POSTED BY:
Allison J.
October 18, 2024
This did not change my color at ALL! Just made my hair look more dull and dry. So disappointed.
Allison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth G.
October 18, 2024
Didn’t cover grays
POSTED BY:
Elizabeth G.
October 18, 2024
I was excited to try this hair color but I was disappointed that it didn’t cover my grays.
Elizabeth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Frances M.
October 18, 2024
Horrible
POSTED BY:
Frances M.
October 18, 2024
I have a few boxes under my sink , I wanted simple black and this made my hair black with brown spots went back to Sally’s to buy what I use to and fixed it’s
Canceling subscription has been a hard process
Frances - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Judith B.
October 15, 2024
Definitely not ash blonde
POSTED BY:
Judith B.
October 15, 2024
Turned my roots a coppery orange. I had indicated in my order that my hair pulled red. That was either missed or not taken into consideration when compounding my formula. I did report this and customer service issued a credit for another kit. If this one meets the same results, I will go back to the $10 boxed color that gave a better result.
Judith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Pearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
NatalyH
October 15, 2024
Wrong color
POSTED BY:
NatalyH
October 15, 2024
Very disappointed with my purchase. I received regular brown color not one I pick up on site. Going to change color for my favourite without e -salon
Nataly -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mom2twins0626
October 15, 2024
Takes forever to ship
POSTED BY:
Mom2twins0626
October 15, 2024
Ordered on October 2nd, which is when my credit card was charged. My shipment was started a week later on October 9th. Still waiting as of October 15th. Not happy!
Mom2twins0626 - We’re truly sorry that your order has yet to be received. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Nicole T.
October 14, 2024
Medium blonde is to orange on me
POSTED BY:
Nicole T.
October 14, 2024
Still very orange -i have decided not stop using the products and go back to the salon.
Nicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jody K.
October 14, 2024
repeatedly tried to changed colour
POSTED BY:
Jody K.
October 14, 2024
I keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box.
Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacey C.
October 11, 2024
Not what I asked for
POSTED BY:
Stacey C.
October 11, 2024
You don’t go to a salon ask one colour and then get a different one so not sure why you thought you could do the same? Not only was the colour not what I asked for but it didn’t cover what I had unfortunately I didn’t realise I was in a subscription until too late but have now cancelled suggest in future you send what people ask and want not what you think
Hi Stacey! We are sorry to hear your color didn't meet your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further.
POSTED BY:
Pam P.
October 11, 2024
Color is too light..
POSTED BY:
Pam P.
October 11, 2024
I need color changed to a bit darker…the second order was dull and too light and felt like a semi permanent…
Pam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammara J.
October 10, 2024
Second time I requested a color adjustment
POSTED BY:
Tammara J.
October 10, 2024
My color was changed and I provided specific instruction including the actual percentages of each color I wanted and for the second time I received the wrong color. Extremely dissatisfied! Cancelling and going to a hair dressor.
Tammara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Anna M.
October 9, 2024
The colour didn’t cover grey
POSTED BY:
Anna M.
October 9, 2024
The colour didn’t cover grey. It shipped automatically after months to the wrong address and I still can’t cancel the subscription.
Hi Anna! We are sorry to hear the color hasn't covered your greys, and for any inconvenience with your delivery address. Please check your emails, we got back to you to help you further.
POSTED BY:
Mallory M.
October 9, 2024
Not the color I wanted
POSTED BY:
Mallory M.
October 9, 2024
I really wanted to like this service as it’s very expensive to go to a salon nowadays, but the customer service and quality is not what I hoped it would be. I reached out asking if there was a place I could upload inspiration pictures to so my stylist could see what I was wanting. I unfortunately got an automated response saying to upload pictures of my current hair, which I had already done. I figured I would just go for it and see how it turned out without inspiration photos, but it’s not at all what I wanted. The idea of this service is great, but I see problems with the execution. I would rather save up my money and get it professionally done to ensure it’s going to look the way I want it to.
Mallory- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Ella B.
October 9, 2024
Wrong colour
POSTED BY:
Ella B.
October 9, 2024
I love the actual brown however I specifically said that my hair takes to red tones and wanted that counteracted yet my hair has now become very red which was the exact opposite of what I wanted. This makes me a lot more unsure of this company.
Hi Ella! We are sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further.
POSTED BY:
Melinda P.
October 9, 2024
Awful
POSTED BY:
Melinda P.
October 9, 2024
Not only was my color way too dark, they wouldn't even fix it. I just got an email stating I didn't send pic so they cannot help. I did send a pic and still received ZERO HELP!
Melinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teea
October 8, 2024
High hopes
POSTED BY:
Teea
October 8, 2024
Covers greys well but the colour faded quickly and was much darker than requested. It is difficult to maintain copper, but I expected a better lasting colour. I sent a request to change my colour as it was more red/brown than copper on my hair colour (even though I had sent photos of my hair colour prior); however, my account does not show any adjustments have been made to my colour and the next batch is on its way.
Hi Tara! We are so sorry to hear your color hasn't met your expectations, and you've not seen any changes done online. Please check your emails, we got back to you to help you.
POSTED BY:
Christine S.
October 8, 2024
Fiery dark red result
POSTED BY:
Christine S.
October 8, 2024
I normally use ammonia free hair dye like Herbatint or Naturlique. I decided to try esalon as colours look vibrant. The dye smells like ammonia-containing, damaged my hair and turned red, needed to colour with a different brand to be able to go out.
Hi Christine! We are so sorry to hear the hair dye hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Valori G.
October 8, 2024
Doesn't work
POSTED BY:
Valori G.
October 8, 2024
I purchased this off Instagram, I should have known better, but thought I would give it a try. I followed the directions, applied to my roots, and even though it went on very dark and I was worried, it did absolutely nothing to my hair. A huge waste of my time and money.
Valori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Gypsy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle D.
October 7, 2024
Nice colour, not so good for grey coverage
POSTED BY:
Michelle D.
October 7, 2024
The colour is lovely but unfortunately my greys still show. I followed the instructions and coated the areas that needed it. I will go back to box dye, cheaper and covers my grey!
Rebecca - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rhonda S.
October 7, 2024
Scam
POSTED BY:
Rhonda S.
October 7, 2024
It did not color my hair and I did everything step by step. Wow just wow
Rhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Klaudia S.
October 6, 2024
Waste of time
POSTED BY:
Klaudia S.
October 6, 2024
First box I had the colour came out way too dark. That was May this year. Ok, no biggie I thought. They have free colour adjustment. So that's what I did, I asked for more copper, lighter shade. Less brown, earthy, more vibrant. Simple enough, right?
Except I waited 5, YES FIVE, months for that "colour correction" set. I just did it today. Nothing's changed. They literally sent me the same stuff as before. I haven't coloured my hair in between, to be able to certainly get the colour I wanted.
Yup, not going to happen apparently. I'm going to box colour. Smells more of ammonia, but at least I don't have to wait 5 months and come out with a wrong colour. Gingers beware! Unless you want your hair brown. Then you are in the right place.
Hi Klaudia! We are truly sorry to hear the reformulation took so long and didn't the color didn't change. Please check your emails, we got back to you to help you further.
POSTED BY:
Naomy F.
October 5, 2024
Not the color I wanted.
POSTED BY:
Naomy F.
October 5, 2024
I was wanting to go from dark brown to black and it never went black.
Naomy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane D.
October 4, 2024
Custom color
POSTED BY:
Diane D.
October 4, 2024
The color is perfect but for the price the color should last longer!
Diana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Sarah S.
October 4, 2024
Poor grey coverage
POSTED BY:
Sarah S.
October 4, 2024
I was very disappointed with the grey coverage of this permanent color. Color performed more like a semipermanent rather than permanent which I selected to ensure grey coverage. This product covered only about 25% of my grey with the other 75% transparent and clearly visible. The color was ash, however, the ash tone is not present the color was a copper/redish tone.
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie M.
October 3, 2024
Orange roots
POSTED BY:
Stephanie M.
October 3, 2024
The colour didn’t do anything to my hair and gave me orange roots and I still have brown hair…
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Leah J.
October 3, 2024
Wrong color
POSTED BY:
Leah J.
October 3, 2024
It wasn't the color I had chosen the products good just didn't turn out right.
Leah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lianne J.
October 3, 2024
Good colour poor grey coverage
POSTED BY:
Lianne J.
October 3, 2024
Dyed hair and after first wash greys already showing so very disappointed
Hi Lianne! We are sorry to hear about your greys not being fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Jennifer P.
October 3, 2024
too dark
POSTED BY:
Jennifer P.
October 3, 2024
I like the first color, I wanted it readjusted to cover the grays better. I dont like this color at all. I'm trying to steer away from such a dark tone but this went to just black
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patricia D.
October 1, 2024
Color didn’t cover grays
POSTED BY:
Patricia D.
October 1, 2024
The package and the presentation outstanding, a beautiful color but didn’t cover the grays. I followed the instructions as noted but it didn’t work.
Hello Patricia,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. :)
POSTED BY:
Sindhoo O.
September 30, 2024
It damaged my hair so badly
POSTED BY:
Sindhoo O.
September 30, 2024
Color was good but my hair was so damaged I would rather never apply this to my hair again.
Hi Sindhoo! We are so sorry to hear your hair felt damaged. Please check your emails, we got back to you to help you further.
POSTED BY:
Judith G.
September 29, 2024
Colour change
POSTED BY:
Judith G.
September 29, 2024
My colour was almost the same as my natural colour but over the following weeks it turned a ginger shade which is most unpleasant & will take months to grow out. No mention of this happening was made when I purchased. I would never have used the product had I known. No warning was given.
Hi Judith! We are so sorry to hear about your color results. Please check your emails, we got back to you to help you.
POSTED BY:
Kailey M.
September 29, 2024
Came out light red
POSTED BY:
Kailey M.
September 29, 2024
I did this on virgin hair with highlighted ends. Instead of medium blonde I got a light copper red on the virgin hair and something like medium-ish blonde on the tips. Problem is it looks gross- roots aren’t supposed to be warmer/lighter than the ends. I followed the instructions and did the ends last, but seeing how awful it looks on the virgin part- the majority- makes me think whoever mixed the color (Samantha) just picked the wrong color. So frustrating. I do not recommend and I’m definitely not coming back. I need to book a real salon appointment now to fix this.
Kailey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessi C.
September 28, 2024
Wrong Shade
POSTED BY:
Jessi C.
September 28, 2024
I order a medium blonde copper color. What I got was a dark violet red color, I had to go to my hairdresser to get some of it stripped out. Would've had better luck going to Sally's and getting color from them.
Jessi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jesse A.
September 27, 2024
Incredible presentation but mixed results
POSTED BY:
Jesse A.
September 27, 2024
So, I will preface this by saying it was fully my own fault for misunderstanding what colour I'd receive based on how dark my base hair was, but it is true that I wasn't satisfied at all by it. When I contacted customer service to express this, not only were they incredibly reasonable but upheld their colour guarantee promise and listened to all of my concerns. I do intend to try this product again and will most likely review then to confirm my thoughts, but solely based on this experience I would just want to inform anyone with about medium brown hair that this shade (medium brown red copper) will be very very subtle on you. Perhaps that's what you're looking for, but I truly just wanted to have a brighter red copper shade, which is why this is 3 stars. The packaging was as beautiful and well organised as the adverts suggest, the smell of the product was much milder than box dyes I've previously used and the texture of my hair did generally feel brilliant after. If you're scared of trying, definitely do give it a go but don't feel afraid to contact them concerning exactly what you want.
Jesse A. - Thanks so much for sharing your feedback with us. We're so happy to hear that you love our service and our Colour Experts could rectify this situation with a colour that will better suit your needs. We look forward to hearing more of your feedback in the future. As always, do not hesitate to contact us if you have any questions. Thanks again for choosing eSalon!
POSTED BY:
Tammy B.
September 27, 2024
Not as expected
POSTED BY:
Tammy B.
September 27, 2024
Don’t like the colour and the dry feeling it gives my hair. Also not happy that Klarna is showing that a payment is due for next colour when I have paused my plan and would like it cancelled altogether
Hi Tammy! We are sorry to hear your results are not meeting your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Kat B
September 26, 2024
Wrong color
POSTED BY:
Kat B
September 26, 2024
I asked for a lighter hair color because my hair always lightens during the summer. Turns Strawberry Blonde. It now is a true COPPER PENNY color, shiny and very pretty, but certainly not LIGHT, not Blonde, not Strawberry. Nothing like what I wanted. I am seriously disappointed in eSalon for the first time!!! I asked for a LIGHTER color! I’m not happy at all.
Kat - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carrie B.
September 25, 2024
Unhappy with how the color turned out
POSTED BY:
Carrie B.
September 25, 2024
I tried esalon because my sister has been using it for quite some time and likes it a lot. If you want a normal shade of hair then I'm sure esalon is fine. However, I was definitely looking for something more vibrant and had uploaded a picture to show my faded, brighter copper color. From the choice of esalon's pictures online it looked like my choice would match the roots I currently had and that I choose a bright enough color. However, my first warning that I would not like the result should have been the email from the colorist saying they wondered if I wanted to go even lighter because they were afraid the color I choose was too dark??? I said I would like the lightest copper possible based on the example I uploaded. The result was my hair went to DARK COPPER instead of light copper and even though the company offered me a free color because I didn't like how my hair turned out I have to strip this color out of my hair because I cannot use a lighter color as it currently is. Now I would like to say that the dark copper is a nice shade, and I've received a lot of compliments, but it is not what I wanted. I believe the colorist didn't include the right developer to lift my color more. The lady that used to do my hair used a higher developer. I know this for a fact because she told me and my color was much more vibrant/bright. She stopped doing hair which is why I decided to try this company.
Hello Carrie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Leslie S.
September 24, 2024
Won’t wash out
POSTED BY:
Leslie S.
September 24, 2024
I liked how easy it was to order a customized color and the cute packaging. The color was more or less what I wanted.
I got a demi permanent which is supposed to wash out after 24 washes.
However, it’s been 80 + washes using mostly clarifying shampoo, and my hair isn’t back to what it was. I’m pretty sure it’s permanently stained now which is not at all what I expected or wanted.
Leslie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
theresa B.
September 23, 2024
terrible
POSTED BY:
theresa B.
September 23, 2024
my last one here was way to black and burnt my head I have burn bumps all over the place I amnot happy at all I want a refund for this one .
theresa - We truly appreciate your feedback and sincerely apologize for your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carly S.
September 23, 2024
Not at all the colour i asked for
POSTED BY:
Carly S.
September 23, 2024
Luckily i did a strand test before applying this colour all over!
I mixed up the contents as directed and it looked very red...not at all like the colour i asked for. So decided to do a strand test....well im glad i did. My hair strand went BRIGHT RED!!
If i had applied this all over and ended up with bright red hair i would have been fuming!
Still not happy that i have paid for a hair dye that I can not now use
Hi Carly! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Cynthia R.
September 22, 2024
UNSEALED
POSTED BY:
Cynthia R.
September 22, 2024
I was so excited to get my Esalon Hair color. Well this is not what expected. Hair color was spilled all over! Total huge mess. I want a refund. Very unsatisfied.
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle O.
September 21, 2024
Wrong red
POSTED BY:
Michelle O.
September 21, 2024
I wanted to like this but no. First, the color was too runny after mixing. It was dripping down my neck. Second, I told the colorist to stay away from the bluish dark red. Unfortunately, that’s what I got. It’s way too dark and no bright red like I asked for. Third, the entire step where you have to mix the remainder of color with water and dump on your head then massage in…that was an entire waste of time and ended up being one big mess. Sorry salon, this is not for me. I’m going back to Madison Reed.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ronelia L.
September 20, 2024
It was nice but
POSTED BY:
Ronelia L.
September 20, 2024
I was kinda disappointed with the outcome. It’s not the color I had in mind - dark brown and i wanted the lighter one. I was really excited with your products though.
Ronelia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
