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I am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience!
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Susan E.
March 11, 2016
Grey came back
POSTED BY:
Susan E.
March 11, 2016
The color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars.
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Catherine H.
March 10, 2016
What was promised
POSTED BY:
Catherine H.
March 10, 2016
The color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer.
Catherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Vanessa J.
June 3, 2025
Rubbish!
POSTED BY:
Vanessa J.
June 3, 2025
Complete wrong colour , I ordered mahogany copper, when the dye was on it went dark purple when I was the dye out my hair is now a dark brown and the ends r a diffrent colour!
Hi Vanessa! We are so sorry to hear about your hair's outcome. Please check your emails, we got back to you to help you further.
POSTED BY:
Elke B.
June 2, 2025
Definitely not enough grey coverage
POSTED BY:
Elke B.
June 2, 2025
Especially at roots around the face, after colouring my hair is still grey as it was before. Not worth the price at all. Nice idea, but unfortunately not working.
Hi Becky! I'm sorry to hear about your greys. Please check your emails, we got back to you to help you.
POSTED BY:
Denisa J.
May 27, 2025
This is an unreliable product and unsatisfactory service
POSTED BY:
Denisa J.
May 27, 2025
I have a 6 months customer history with eSalon, time in which I was in awe of them (at start) only to be let down by both quality of product (had dye sets not covering grays) and service (unanswered outreach, delays in order processing and delivery).
I have just cancelled my order and subsctiption because of delays in both order processing and shipping.
I am so disappointed! I would have been a long term customer, but I cannot keep being let down by this team and product.
Hi Denisa! We are truly sorry to hear about your experience. We deeply regret the frustration and disappointment you've encountered — especially after being a loyal customer for the past six months. Please check your emails, we got back to you to help you further.
POSTED BY:
Tracy W.
May 27, 2025
Doesn’t cover gray
POSTED BY:
Tracy W.
May 27, 2025
This is my second order in the last 30 days of these products the first order i left them on for 45 mins and it didn’t cover my gray so i ordered my next batch early and applied again but this time left it on my hair for an hour and it still didn’t cover my gray. Unfortunately this didn’t work for me
Hello Tracy,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Avery L.
May 26, 2025
Color Did not Stick
POSTED BY:
Avery L.
May 26, 2025
I asked for a color adjustment, which was done. However, the color completely washed out after letting it sit for 45mins and I am now left with a head full of gray hairs immediately after a color. This is super frustrating!
Avery - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Doris H.
May 25, 2025
Just started using it.
POSTED BY:
Doris H.
May 25, 2025
The ammonia was to much and my skin is very sensitive. Started to get burning sensation on my scalp. Had to wash it out immediately. I ended up giving my second batch of coloring to a friend. I won't be ordering again.
Hello Doris,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shala D.
May 22, 2025
Carrot top
POSTED BY:
Shala D.
May 22, 2025
I am NOT dark blonde. I’m Ron Weasley. I’m going to go back color my own hair. At least when I did it myself I was actually blonde. 🙄
Shala - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Charlie B.
May 21, 2025
Did not cover gray well 😔
POSTED BY:
Charlie B.
May 21, 2025
I wanted to love this, but unfortunately it did not cover my grays very well at all. It’s definitely better than before I dyed it but you can see the orange-ish color instead of dark brown on the gray. It’s seems healthier than after I use other products which is fantastic.
Charlie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah D.
May 21, 2025
Allergic reaction
POSTED BY:
Sarah D.
May 21, 2025
I unfortunately broke out in hives all over my face and neck after I colored my hair with this product. I'm not too sure what happened with this blend since this has never previously happened before with color I've ordered from here.
Sarah - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery!
POSTED BY:
Andreea N.
May 16, 2025
Doesn’t cover grey hair
POSTED BY:
Andreea N.
May 16, 2025
I used esalon for the first time and it was enough for me. I followed the instructions every step but it didn’t cover my grey hair and the very little colour was gone after the first wash. Very dissatisfied with the product: extremely strong smell, small price-poor quality. Not recommended, waste of time
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nallely A.
May 14, 2025
No gray coverage
POSTED BY:
Nallely A.
May 14, 2025
It turned out a beautiful color but it didn't cover a single gray hair.
Nallely - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Naomi N. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
.
May 14, 2025
Not a good match
POSTED BY:
.
May 14, 2025
The color did not match the results shown on the page. Color was really dark and faded in about a week.
Hello!
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Becky V.
May 14, 2025
Turned my hair a grayish brown
POSTED BY:
Becky V.
May 14, 2025
I am naturally a medium blonde. I was getting quite a few gray hair so I decided to color it. Unfortunately, the color that was made for me turned my hair, grayish brown. I am so unhappy. I am now going to have to go and buy box guy from the store to lighten it.
Becky - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Alexandra C.
May 11, 2025
Did not do much
POSTED BY:
Alexandra C.
May 11, 2025
Applied hair colour like in the videos and left it for a while, after washing the hair it did not cover the grey hairs and there wasn’t much of a difference on the rest of the hair, also it came with little amount of colour, for thick long hair it wasn’t enough. Smells nice tho and leaves hair soft.
Alexandra C. - Thank you for your feedback. We are truly sorry that you are disappointed by your hair colour. Your satisfaction is very important to us, we want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amanda H.
May 11, 2025
Disappointed
POSTED BY:
Amanda H.
May 11, 2025
I love the colour, love the ease of use BUT after 2 weeks the colour has faded dramatically and the grey is showing through. I was hoping for a cheaper way to colour my hair away from a salon.
Amanda H. - Thank you for your feedback. We are so sorry to hear your colour did not meet your expectations. We want to work with you to find a resolution, and have your hair looking its very best. We have reached out to you via email to remedy this situation. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Hannah F.
May 10, 2025
Awful
POSTED BY:
Hannah F.
May 10, 2025
Not like my natural colour at all, false red colour that is so far from my natural colour😫
Hannah F. -Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Claire H.
May 8, 2025
Disappointed
POSTED BY:
Claire H.
May 8, 2025
Disappointed colour lasted 3 wks has made my hair dull and flat
Claire H. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTED BY:
Helen O.
May 8, 2025
Not good
POSTED BY:
Helen O.
May 8, 2025
I asked for Cherry Cola and I got light brown with a hint of red. Very disappointing.
Helen O. - Thank you for your feedback. We are truly sorry that you were not satisfied with the result of your hair colour. Upon reviewing your profile, we see that you have already discussed your concern with our Team Members. Please let us know if there is anything else with can help you with.
Hirah R. - Thank you for your feedback. We are so sorry that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We will reach out to you via email to remedy this situation. Please keep your eye out for an email from us shortly.
POSTED BY:
PAULINA W.
May 6, 2025
Ends Refresher
POSTED BY:
PAULINA W.
May 6, 2025
The color of Ends Refresher was light ginger ! How could it be possible to sent such a color when the main color is much, much darker? Moreover, there were not even instructions on how to use it!
PAULINA W. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We see that one of our Expert Colourist has adjusted your formulation and reached out to you via email. Please, let us know if you have any further questions, we're always here to help!
POSTED BY:
Rosie H.
May 6, 2025
ends were almost pink looking
POSTED BY:
Rosie H.
May 6, 2025
Wanted it to be subtle but some parts look almost pink
Rosie H. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Abigail W.
May 4, 2025
Not what I asked for and patchy
POSTED BY:
Abigail W.
May 4, 2025
not the colour I was promised, i applied it fine I have dyed my hair and others at home so many times and never had a colour so patchy. really upset I actually don't know how I'm gonna fix this and I'm going away in 4 days. awful awful hair colour
Abigail W. - Thank you for your feedback. We are truly sorry to hear that you are disappointed by the result of your hair colour. We see that you have already discussed with one of our team members regarding your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole S.
May 3, 2025
Customised color
POSTED BY:
Nicole S.
May 3, 2025
At first I was happy with the product and it seems to last longer than over the counter hair dye. I made some changes to the color and for some reason I started having an allergic reaction from it after applying I’d get a dry itchy scalp and red spots. Had to stop using.
Hello Nicole,
We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Katye R.
May 1, 2025
CANCEL MY SUBSCRIPTION
POSTED BY:
Katye R.
May 1, 2025
PLEASE CANCEL MY SUBSCRIPTION .
I ask to cancel my subscription three months ago. They are still billing me.
Kathy - We’re truly sorry to hear that! We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Pamela Q.
April 29, 2025
New colour
POSTED BY:
Pamela Q.
April 29, 2025
The root dye came out a bit dark and my hair seems to have a lot of mixed colours at present
Hi Pamela! I'm so sorry to hear your color came out darker than expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Becca J.
April 29, 2025
Do not order
POSTED BY:
Becca J.
April 29, 2025
I made an order months ago and cancelled my subscription as this was not right for me. I have since been billed and changed for a cancelled subscription!! I am also told I will need to pay a return fee when I haven’t even received the item yet.
Bad customer service and unauthorised payments taken!
Hi Becca! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further.
POSTED BY:
Kathleen S.
April 28, 2025
Sent old Process:(
POSTED BY:
Kathleen S.
April 28, 2025
Hi-the last order I just used and got was a two step process and not a good fit for me. Can we please go back to the lighter one step process? I’m going to have to fix this somehow bc my ends ended up orange and getting the second color through was difficult.
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Loretta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carly EK
April 26, 2025
Not accurate
POSTED BY:
Carly EK
April 26, 2025
The color I got was not accurate to what I had requested (medium copper mahogany). Unfortunately it came out pretty dark and mahogany - no copper tones.
Carly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Elaene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Irina - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tricia C.
April 24, 2025
Wrong color
POSTED BY:
Tricia C.
April 24, 2025
I'm sorry, but my hair now has a reddish tent to it. And normally, my hair is almost black. I am very dissatisfied.
Tricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Taylor W.
April 23, 2025
Damaged my hair
POSTED BY:
Taylor W.
April 23, 2025
When my first box arrived it was missing items and, most importantly, instructions. I followed a friend’s esalon instructions, which didn’t mention that you shouldn’t overlap with previously colored hair. I had a chunk of hair professionally bleached over a year ago, Feb 2024, and my hair was still very healthy, no breaking. However, since using the box and applying to the bleached section of hair, it’s become dry and brittle. I didn’t know there were instructions online as they are near impossible to find. So maybe it’s not entirely on esalon, but the lack of instructions and missing half of my box did not help.
Hello Taylor,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin T.
April 21, 2025
confused with options
POSTED BY:
Erin T.
April 21, 2025
Greetings I was befuddled to receive 2 different colors in the box (remember I am a layman not a salon worker) The first was for the roots which matched my natural color-which i havn't been since I was in high school, Im 51; then, there was a more coppery tone to wash thru the length of hair. In the esalon defense a color chart was supplied to recognize the difference but why would I use two different colors? Anyway I used the 1st color, my more natural root color and brought that thru my hair which is a lovely tone however not the color I was hoping for. Maybe too complicated for my skill level....u asked
Erin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karen K.
April 21, 2025
Not a fan
POSTED BY:
Karen K.
April 21, 2025
This was an adjusted color for me after working this my colorist. This color was to match my color and it doesn't match and my greys were not colored at all along my face. Very disappointed and won't be returning as a customer.
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Nannett - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Neysa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria F.
April 19, 2025
The color is beautiful but just last 2 weeks
POSTED BY:
Maria F.
April 19, 2025
I Love the color but after 2 week my white hair star showing again
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Beth L.
April 18, 2025
My hair turned orange.
POSTED BY:
Beth L.
April 18, 2025
I don’t know what happened. The first bottle that they had sent me foamed up purple. I’ve never had a hair color turned that color. My hair turned orange. I have very dark hair, so it was just my roots. But I look like a freak.
Beth - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Hi Arun! We are sorry to hear you didn't get any color change. Please check your emails, we got back to you to help you further.
POSTED BY:
Gretchen M.
April 16, 2025
Nice color but short lived
POSTED BY:
Gretchen M.
April 16, 2025
I'm going to give this another try, but I've used this twice and both times the color is beautiful, but fades. I expect it to fade some, but this color seems to fade within 2 to 3 weeks after coloring.
Gretchen - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Hi Olha! I'm sorry to hear your color washed out. Please check your emails, we got back to you to help you further.
POSTED BY:
Nancy D.
April 15, 2025
I did not want more than one and they sent it anyway
POSTED BY:
Nancy D.
April 15, 2025
I have been trying for weeks to get my $ back as they send you color monthly without permission. I told them I didn't even try the first one and I don't want a 2nd hence please refund my money. So far, no money. I am going to try the product that I got on the first order and review the good, the bad and the ugly. I wondered why they called me to see if I needed help with the application.
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
Hello Shirley,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Marley M.
April 11, 2025
Ruined my hair
POSTED BY:
Marley M.
April 11, 2025
You are told your hair photos are sent to a colourist which is a lot of rubbish . I have emailed you several times . Your dye has turned my roots ginger and my ends almost black I want fully refunded and sent a dye to fix this or I will be seeking legal advice and leaving another review on trust pilot
Hi Marley! We are so sorry to hear about your results. Please check your emails, we got back to you to help you further.
POSTED BY:
Amelia B.
April 7, 2025
Color didn't last
POSTED BY:
Amelia B.
April 7, 2025
I really loved the initial color- but now that it has been a couple weeks the color has completely faded and my hair is left lighter and brassier than before. I wanted an ash brown to take the red out, but now it seems worse than before. Really disappointed as I have had good results with this hair color before.
Hello Amelia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amanda W.
April 7, 2025
Ran out
POSTED BY:
Amanda W.
April 7, 2025
I didn't have enough for my whole head I had to squeeze and scrape what I could from the bottle to finish my roots and ends because my hair so extremely thick and wavy.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire I.
April 6, 2025
Didn’t change colour as requested at all
POSTED BY:
Claire I.
April 6, 2025
Followed instructions to the letter, my hair looked the same as before although it did cover my roots/greys, my old highlights were literally still there - gave up and caved in to a shop bought box dye, very disappointed as this was the second time after being unhappy with first colour outcome. Didn’t even bother using the highlight/balayage kit I bought.
Lorraine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Anne M.
April 2, 2025
Watch out . They place you on a reorder time and send it out.
POSTED BY:
Anne M.
April 2, 2025
This is a scam order trick to keep your money and you do not even know it. Just go to a salon or drug stone instead. They charge $34.51 for the "supposed order.
Anne - We’re truly sorry that our service did not meet your expectations. We take our clients' feedback to heart and have reached out to you via email. Keep an eye on your inbox for more details.
POSTED BY:
Oksana S.
April 2, 2025
You mismatched a color
POSTED BY:
Oksana S.
April 2, 2025
Hey guys, your colorist did a horrible job.
You sent me a much lighter color and completely wrong shade than my original color.
I am very dissatisfied with your try!
Oksana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lily N.
April 2, 2025
didn’t dye my hair
POSTED BY:
Lily N.
April 2, 2025
it didn’t dye my hair at all after following all instructions - last color i did from y’all was awesome, but my hair is still just red
Lily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Regina - We’re sorry to hear that your hair color is not covering greys as expected. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Fiona M.
April 1, 2025
Got order I don't want
POSTED BY:
Fiona M.
April 1, 2025
This was charged without my consent still trying to organise return, do not recommend
I have posted on Facebook advising people not to fall for this scam.
Sent a mail saying do not deliver
Hi Vera! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Tiffany S.
March 30, 2025
Did not cover gray
POSTED BY:
Tiffany S.
March 30, 2025
I have grays around my forehead and my biggest issue is covering them. Well this didn’t work either. And my hair has a very red tint to it when the color was brunette. I can get the exact same result for half the price at the drug store. Very disappointed
Tiffany- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Olivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ionie A.
March 28, 2025
Not happy
POSTED BY:
Ionie A.
March 28, 2025
Was not happy with the colour seems to have changed to more copper and sending just one bottle does not cover my hair which is very long so I now have two different colours
Hi Ione! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Amy S.
March 28, 2025
Awful
POSTED BY:
Amy S.
March 28, 2025
I finally got round to using this, I need someone to help me so had to wait until someone was available. It has only covered some of the greys, the ones at my parting are still very much grey. It has not changed the colour on my lengths at all. I ordered a chocolate brown, but my hair has the same reddish brown it had before. My hair feels like straw. I won't be using again.
Hi Amy! I'm so sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Sarah R.
March 28, 2025
Made my hair so dry
POSTED BY:
Sarah R.
March 28, 2025
Colour was to light, tried to go back and change my options but it wouldn’t let me.
Biggest issue was how dry it made my hair, never had anything like it. Felt like straw while washing out, didn’t like that I could only have the option of purchasing when I wanted, instead was only given the option of continuous purchasing.
Found somewhere else that is more user friendly and a product that didn’t make my hair feel like it was going to snap.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy Z.
March 27, 2025
DOES NOT COVER GRAYS
POSTED BY:
Stacy Z.
March 27, 2025
I would NOT RECOMMEND if you have any gray hair at all, I specifically told them I have hard to cover grays when ordering. I colored for the first time yesterday and I’ve gotten better results from a drug store box coloring kit. Sent an email and all they said was sorry we will adjust for next order. Well that doesn’t help me now and the reason for the color was my 50th bday. Guess I won’t be coving my grays for my birthday. What a HUGE DISAPPOINTMENT
Hello Stacy,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen A.
March 26, 2025
Color was great again
POSTED BY:
Kristen A.
March 26, 2025
The first time there were two bottles of color one for the roots one for the ends. My hair is thick and medium length i had plenty. The second month was only one bottle of color. I have a pretty decent chunk that didn’t get colored properly because i didn’t have enough so that was kind of disappointing. I didn’t know it wasn’t 2 bottle each time.
Kristen - We’re so sorry to hear that you were disappointed by the products your received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Casey M.
March 25, 2025
Turned my hair orange!
POSTED BY:
Casey M.
March 25, 2025
Worst hair color ever. Even boxed dyes from Walmart are better!
Hello Casey,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bianca P.
March 24, 2025
ORDER NEVER RECEIVED
POSTED BY:
Bianca P.
March 24, 2025
Unfortunately am unable to review this order and I have still not received it!
Bianca P. - We appreciate your feedback here at eSalon! We appreciate you being so patient with us, and we are so sorry to hear your order has not arrived. However, upon reviewing your profile, we see that you have already worked with our Customer service team to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kayla C.
March 19, 2025
no grey coverage
POSTED BY:
Kayla C.
March 19, 2025
I did exactly as instructed but this color did not cover any grey hair. Any advice is appreciated.
Hello Kayla,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mia D.
March 18, 2025
does not last
POSTED BY:
Mia D.
March 18, 2025
I am disappointed in the product because it simply does not last. I think the color is great the first week and by the third week I have a whole new different color which is much lighter than the original and brassy. I am canceling my future orders because it's not a good value for me and I shouldn't have to color my hair every 2-3 weeks to have a great color. Very disappointing.
Hello Mia,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jennifer A.
March 18, 2025
No good
POSTED BY:
Jennifer A.
March 18, 2025
Was not what I was looking for. I am very disappointed. Y
Hello Jennifer,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jaime J.
March 17, 2025
Color Just Isn't As Good As Expected
POSTED BY:
Jaime J.
March 17, 2025
I've loved my past experiences with your dye, but this time the color seems kind of dull and did not cover m6 gray as well as it has in the past.
Hello Jaime,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Denise W.
March 17, 2025
Hair like straw
POSTED BY:
Denise W.
March 17, 2025
I requested an ash blond color for my thick, shoulder length hair. Unfortunately, the end result was dry, dull hair with way too much gold. The shampoo provided dried my hair terribly and the tiny amount of conditioner that was in the kit didn't even cover one eight of my hair. My hair feels and looks like dried out straw. Instead of providing silly extras like stain-remover and extra gloves, why doesn't esalon simply provide a sufficient amount of conditioner like L'Oreal does? Very disappointed.
Denise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Dalwinder - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rhoda K.
March 15, 2025
Pulled red
POSTED BY:
Rhoda K.
March 15, 2025
As I explained, my hair pulls red, now it is ruined. You promised you can pick the color that it would not happen. You truly cannot test a site, without disrupting the mixture. I followed step by step. I loved the packaging, presentation. So dissatisfied with the , “red”!
Rhoda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca Y.
March 10, 2025
This is not a light brown
POSTED BY:
Rebecca Y.
March 10, 2025
Somewhere in between chestnut and a darker brown. Definitely not light. My hair was blonde before this dye. It is now incredibly dark with red-orange tones thanks to esalon’s “recommendations.” This has ruined any chance I had of getting a light brown. Super disappointed. Would not recommend esalon at all.
Hello Rebecca,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angie A.
March 10, 2025
Didn’t send what I ordered!
POSTED BY:
Angie A.
March 10, 2025
I’m a redhead or at least I was until I went gray. I ordered a color that I thought would give me back my red hair. eSalon decided, sight unseen, that I needed a color that was different from the one I ordered.
I used that color today and I hate it! It really didn’t cover the gray. It’s not really red and my roots are pink. Did I say I hate it bc I really really hate it!
Now I don’t know what to do. I don’t think I can color it again for a minute, so I’m stuck with awful color!!! Thanks eSalon!
Angie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jenny H.
March 9, 2025
My color was wrong
POSTED BY:
Jenny H.
March 9, 2025
Instead of golden blonde this turned my hair red blonde
Hello Jenny,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Monika D.
March 8, 2025
Great idea for personalised colour.
POSTED BY:
Monika D.
March 8, 2025
It is a lovely idea as you can get hair colour adjusted for you and delivered to your door. Nice and easy way to use. However the colour is not holding on my hair for long and it washes away. Also shampoo added contains SLS. It is absolutely impossible to find on line how to stop subscription.
Hi Monika! We are sorry to hear your color didn't hold on your hair. Please check your emails, we got back to you to help you further.
POSTED BY:
.
March 7, 2025
None at all the color you actually told me I will get.
POSTED BY:
.
March 7, 2025
When I did my color profile I actually I sent pictures, my current color, my expectation, I think yo do not even see it, the color I got is not even close the color you told me I will get, "I hate it" I was thinking give you another chance but after see my hair at the mirrow everywhere I just want to cancel my suscription, simply I hate this color.
Marbella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Angela M. - Thank you for your feedback! We’re sorry you feel our product is too expensive. At eSalon, we create professional grade customized products to suit each client’s needs. Our licensed colourists love creating the perfect shade, and are always available for consultation. Also, with our Flex Plan you take advantage of the 20% discounted price. Do not hesitate to contact us if you have any questions, we're always happy to help!
Lillie - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rachel W.
March 2, 2025
Find a boxdye colour
POSTED BY:
Rachel W.
March 2, 2025
I paid for a custom shade that, once done and dyed, was much darker than what I'd selected, looked like a popular brand I could've bought for less than half the cost but didn't because I wanted a lighter, coppery gold shade, not a dark tangerine ginger,
But even on trying to own it and be happy with the wrong shade for a while, it started fading on the second wash and looked terrible anyway.
Just get a regular boxdye down the shops if you want to do hair at home, it'll be the same result.
Hi Sian! I'm sorry to hear you didn't like your color. Please check your emails, we got back to you to help you further.
POSTED BY:
Denise K.
February 26, 2025
Liked color match but grey isn’t covered
POSTED BY:
Denise K.
February 26, 2025
Product came quickly and with easy directions. Like the color match…I sent a picture and I think that was helpful. Only problem is the grey is starting to show through 1 week in and I don’t have extra product to touch up.
Denise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Corinne W.
February 26, 2025
Run if you are Blond! My hair is orange again!
POSTED BY:
Corinne W.
February 26, 2025
So I was really hoping last time was a fluke but now I received my second order and I followed the instructions to a t and I am really orange this time. No one responded to my emails so I am trying some other company products to see if I can somehow tone down the orange though my hair will never be the blond I asked for. (I am naturally blond with some grays) I am never doing this again and its back to the professional who actually knows how to mix color. Very disappointed in the product and the customer service this time.
Hello Corinne,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future!
POSTED BY:
Claudia M.
February 25, 2025
Pretty box and good quality
POSTED BY:
Claudia M.
February 25, 2025
The box contains everything you need but I don't like the colour and the choice is limited
Prices are expensive especially the bleach I would like to try but I don't know which volume it is- highlight kit
To be fair they have sent me a free colour and I'm trying their toner too which o purchased
Hi Claudia! We'll be happy to discuss your color options. Please email your colorist at [email protected].
POSTED BY:
Rose G.
February 25, 2025
Turned out to a different colour
POSTED BY:
Rose G.
February 25, 2025
I was impressed with the packaging, shipment, customer service and quality of the product however the colour that I wanted happened to be so absolutely different to how it actually turned out. I am utterly shocked as it was so dark and can’t even see any red tone.
Shana - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katie K.
February 24, 2025
Did not like colour
POSTED BY:
Katie K.
February 24, 2025
I wanted auburn ginger hair, but i ended up with quite a vibrant red. Also, I have very long hair, and there was not enough dye to cover my whole head so I had a large portion of hair undyed. My fear is I will need to keep purchasing and adjusting my colour to get to the actual colour I want, which can be very time consuming and costly in the long run. I wonder if going to an actual salon may actually be the best option when colouring or changing the colour of your hair. Although I do like the care put into the website and the support you get, aswell as detailed video tutorials.
Hi Katie! We are sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Nallely C.
February 24, 2025
Not what I asked for so much darker
POSTED BY:
Nallely C.
February 24, 2025
The color is so dark!!!! It’s almost black. My hair was a golden medium brown. My natural hair growing in was lighter than current color. I asked for my color to be lightened. I was told couldn’t be done. What I didn’t expect was for color to be soooo dark compared ro my dyed color; and worst it’s darker than my natural brown hair. My hair looks black. Very disappointed.
Hello Nallely,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Willie C.
February 24, 2025
Color not right
POSTED BY:
Willie C.
February 24, 2025
I'm looking for a camfolage color to cover some of my GREY. A salt and pepper look. I'm a male and not a female..
That's why I dropped my subscription.
Can you help with the color requested??
Salt and pepper look!!!
Hello Willie,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Pat G.
February 23, 2025
The Developer bottle was only 1/3 full.
POSTED BY:
Pat G.
February 23, 2025
I remember having more developer in that 74ml bottle. in the past 3 or 4 years I have been using Esalon.I
I received my replacement order last week and want to THANK Esalon for a speedy solution to my issue. Wasn't sure where to post this, so I hope it gets to the right party.
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