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This is my 2nd time ordering your hair color and unfortunately again, I'm disappointed. I just finished coloring my hair specifically adhering to the directions and my gray hair is still showing up. I understand that not all of them would be covered, but at least a high percentage of them according to your advertising. Now I have to spend more money on either another product or at the salon. I also purchased the Weekly Retreat. Haven't used it yet, but I'm concerned that it won't work either. Disappointed.
Vicki - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patricia A.
March 19, 2021
Color seem weak
POSTED BY:
Patricia A.
March 19, 2021
This is my second time using esalon. I like the customer service but both times the colors that I got were no where near what I had anticipated. Maybe this is something good for color matching your current color to hide grey's but not so much if you want to change your color. Not happy with my root color or the ends color. Was really hoping this would work and save me time and money at the salon.
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Senitha C.
March 19, 2021
Wasn't the color I expected.
POSTED BY:
Senitha C.
March 19, 2021
Made my hair black not purple that I wanted.
Sent me another one but it still wasn't what I wanted. I'm ordering another tho. Back to my original color. I'll Let you know what happens.
I am really unhappy, this product didn't work at all. I gave one star, just because the chat customer service was very helpful, but if there was a "0" star raiting, I would not hesitate to use it. The color specialist never reach out to fix my color! I was really disappointed, I went from light brown to an ugly dark brown. Now I have to pay to get it fix and go back to my color. At least I gave it a try, too bad they messed me up and the service wasn't that great for the color specialist.
Heidy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joayn H.
March 19, 2021
Greys
POSTED BY:
Joayn H.
March 19, 2021
I don’t think the dye works good 3 days after I dye my hair my white hair show again
Joayn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Shirley B.
March 19, 2021
color change
POSTED BY:
Shirley B.
March 19, 2021
had color lightned a bit but seems not to be holding color now as well even have area on bottom with no color followed new instructions
Shirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl G.
March 19, 2021
0 stars
POSTED BY:
Cheryl G.
March 19, 2021
My hair is now darker than before while attempting to go brown to blonde. Should have know by brown on my face extremely disappointed
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen R.
March 19, 2021
Not the color I expected
POSTED BY:
Karen R.
March 19, 2021
I was looking for more of a violet/plum and was messaged that I was getting just that. I could not see any other color in my hair, just a dark brown. Oh well. I tried.
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan B.
March 18, 2021
Easy directions and overall application
POSTED BY:
Susan B.
March 18, 2021
I have stubborns grays, so I have a few that resisted the root coverage, despite starting the area first and leaving the product in for an extended amount of time.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Dawn T. - Vielen Dank für Ihr Feedback. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTED BY:
Carole H.
March 18, 2021
Roots
POSTED BY:
Carole H.
March 18, 2021
Was really careful putting it on but root's are coming through after 2weeks
Carole H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Daniela T.
March 18, 2021
Minimum grey coverage. And patchy
POSTED BY:
Daniela T.
March 18, 2021
Minimum grey coverage.
Patchy.
I asked for a colour every 4 weeks.
First order I paid £9 for, I received a roots and a length bottles so 2 bottles of colour formula.
Having asked for it every 4 weeks I expected the same.
Second order was £25.99
I received 1 bottle of length refresher.
So what about my grey roots this month I’m suppose to just leave them?? Truely not worth it for a bottle with your name on the front
Daniela T. - Thank you for reaching out! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I would like to inform you that there are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Trisha P.
March 18, 2021
Color did not stay in hair
POSTED BY:
Trisha P.
March 18, 2021
The color for my second fill did not even stay in my hair. After one wash my roots are almost basically bare and the rest is spotting. Not very happy.
Trisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
yadira M.
March 18, 2021
Great color but not long enough
POSTED BY:
yadira M.
March 18, 2021
The color was beautiful but the only thing I can say negative about is that it doesn’t last long. I color my hair 10 days ago and you can already see my grays very noticeable.
Yadira - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Crystal W.
March 18, 2021
Verdict still out/ I still have hope in trying
POSTED BY:
Crystal W.
March 18, 2021
.I would like my color to be more vibrant. The end color that was meant to add a variant did not at all. I did not see the difference in color at all for my ends.
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jacqueline T.
March 18, 2021
Grey
POSTED BY:
Jacqueline T.
March 18, 2021
I’ve tried this twice now in the last couple months and each time the grey comes back to fast. I did my hair on the 12th and washed my hair once and already the grey is coming back quickly. Yea I’ve been grey since I was 12 but when I buy a box hair colors it lasts me Weeks. I’ve colored my hair twice since Early Jan and if I did a box I wouldn’t be doing it for a few more weeks. No happy.
Jacqueline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Aura C.
March 18, 2021
False advertising
POSTED BY:
Aura C.
March 18, 2021
I am very upset with the product and I demand a full refund along with the $30 that was stolen from my PayPal account. Cancel everything under my name
Aura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Oihana I.
March 17, 2021
No impresionado - Again
POSTED BY:
Oihana I.
March 17, 2021
Después de leer las críticas, supongo que esperaba demasiado. Sin cubrir mis grises (solo tengo unos pocos y todavía están aquí) y no muy contento con el resultado sobre el color (lo que elijo y lo que obtuve). Probablemente también debería elegir otro color, pero de todos modos pensé que tendría una recomendación de los expertos. No estoy seguro de dar otra oportunidad o no.
****
After the first review eSalon offered to review my colour to make sure was according what i wanted. I asked a lighter colour (more kind of dark blonde than the copper i had the first time). They sent me the same colour i had the first time. Really disappointed. I spent all the bottle and it didn't cover my grays properly.
It's a shame because i really liked the idea of the format of the service they meant to offer but evidently useless to me.
My 3rd purchase, and the color is always too warm. I asked for a neutral and to match my darker roots and instead they lifted the color to match my ends.
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary F.
March 17, 2021
Not what I wanted.
POSTED BY:
Mary F.
March 17, 2021
I’m having a hard time getting a good color match. The product is easy to use at home but the color is not right.
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Suzan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kathy P.
March 17, 2021
Meh
POSTED BY:
Kathy P.
March 17, 2021
Hair color ok a bit dark and it doesn’t seem to give me the same increased body as when I get it done in a salon
Kathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Barbara M.
March 17, 2021
Not what I had hoped
POSTED BY:
Barbara M.
March 17, 2021
I tried this one time. Although they were willing to change the color match, that wouldn't change the fact that the color faded out in less than a week. I have used home color for years and never had that happen. Will not use this again. Two stars (not one) for the cool kit and quick response to concerns.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback.
POSTED BY:
Jeanne S.
March 17, 2021
the red mahogany showed up in splotches...
POSTED BY:
Jeanne S.
March 17, 2021
the redmahogany showed up in splotches on my head and very reddish on my part and grey areas not cool. on the ends it lightened my hair just a scosh not cool. i have brown/black hair from various nationalities in my ethnic background. sorry but this looks like drit! i need a shade that goes with my brown/black hair that will make my sparkling blue eyes pop out at you! help!
Jeanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Ann Marie H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not last to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
carina B.
March 16, 2021
not the same color
POSTED BY:
carina B.
March 16, 2021
Although the product is really nice, easy to apply and my hair feels nourished and well done, the color is a huge disappointment. My hair turned out brown - plain dark brown, definitely not the dark copper I selected. It has some hints of red in there, but only under yellow lights. I haven't done anything in my hair for over a year and a half and I'm just dissapointed that now it looks boring brown and will be a long time again before I can do something else. In my notes I even referenced the model Dominique from your website, which I figure it would be hard to achieve since my hair is probably darker than it should be, but at the same time, the color I chose was definitely red, even a little auburn. I'm attaching a picture of how it turned out. I'll wait for a couple of washes to see if it fades a little and looks more interesting, but overall I'm really disappointed.
carina B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Helen S.
March 16, 2021
Unhappy with colour
POSTED BY:
Helen S.
March 16, 2021
I thought the colour was a very good match however it hasn’t covered my grey and as suspected it is now very very white again. I just don’t think it has the strength to cover my level of grey. I did enquire about this. I do NOT want another colour sent via a subscription? This is of no use to me sadly. Please advise? Regards a Helen
Helen S. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gissele J.
March 15, 2021
It didn't work
POSTED BY:
Gissele J.
March 15, 2021
I was so excited when I receive my color. But It didn't turn out the way how color it supposed to be. My front hair was colored but the rest isn't. So I had to rush to the nearest cvs just to get it done. It's a waste of money I am very disappointed 😞
Gissele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura C.
March 15, 2021
Not happy
POSTED BY:
Laura C.
March 15, 2021
I currently have medium/dark brown hair and was looking to go red. Since my hair was died dark (last color 1/2020) I was told they couldn’t take it much lighter, which was fine. My end result, however, is bright red roots and the remainder the same color as before. I will not be ordering again.
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Valerie C.
March 15, 2021
too dark for me
POSTED BY:
Valerie C.
March 15, 2021
It would be better if it was a little bit lighter ,it's too dark, too coper.
Valerie C.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
lynsey B.
March 15, 2021
haircolour was not for me
POSTED BY:
lynsey B.
March 15, 2021
this colour was too harsh on my head and hair tok much ammonia in product, not for me unfortunately
lynsey B.- We appreciate your feedback here at eSalon! We apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharman L.
March 15, 2021
Fabulous concept, great service, ok color
POSTED BY:
Sharman L.
March 15, 2021
I absolutely loved the customer service and the attention to detail to ensure I knew how to do my own color. Unfortunately my color wasn’t the best...I don’t blame the color specialist and this was fun to try, but I will still be searching for a color for me.
Sharman - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Pallavi K.
March 15, 2021
Doesn’t cover grey very well
POSTED BY:
Pallavi K.
March 15, 2021
It’s so hard to cover grey. I have some stubborn grey hair near the hairline and it just takes forever to color them. The color also washes away pretty fast with shampoo two times a week.
Pallavi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Ciara P.
March 14, 2021
It did the job
POSTED BY:
Ciara P.
March 14, 2021
Although this product smelt good and looked amazing, the color is slightly patchy and it made a ton of my hair fall out when I rinsed the dye out :(
Ciara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Susan M.
March 14, 2021
It didn’t cover my gray...
POSTED BY:
Susan M.
March 14, 2021
So sad...I wanted this to work. Salons are too expensive!
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Bonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gabrielle G.
March 14, 2021
Not what I asked for
POSTED BY:
Gabrielle G.
March 14, 2021
Your color still didn't cover my natural roots. I'm really disappointed. I don't have gray in my hair and the color still hasn't covered my natural brown hair.
Gabrielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elaine R.
March 14, 2021
Hair color darker than mine 2 time I mentioned this
POSTED BY:
Elaine R.
March 14, 2021
Two times I mentioned color was to dark turned my roots red bleached out and the rest of hair dark so they sent me purple shampoo it did not work no follow up to fix it
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
POSTED BY:
Phoebe F.
March 14, 2021
Colour is good
POSTED BY:
Phoebe F.
March 14, 2021
Followed instructions to the letter, colour has taken well mostly, but not my hair and scalp is very dry after usage. Afro hair needs a considerably richer conditioner in the pack.
Phoebe F. - Thank you for taking the time to share your feedback with us. We apologize for the disappointing experience you have had with our Conditioner, after your hair color application. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Thea Y.
March 14, 2021
Awful
POSTED BY:
Thea Y.
March 14, 2021
I wanted lighter blonde hair than what I have, this Turned my virgin blonde hair strawberry blonde! Super unhappy. I also ordered this because it said it didn’t have a harsh chemical smell but it definitely did. I asked for a cool tone and ended up looking like a strawberry blonde. :(
Thea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Claire J.
March 13, 2021
Ok but not so great results
POSTED BY:
Claire J.
March 13, 2021
Lovely packaging and kit, clear instructions.
However, colour isn't what I wanted, it has much more of a red/plum hint (I wanted a natural colour). And it hasn't covered the greys! I don't have many, a smattering at each temple, but this is the first colour that hasn't even attempted to colour them. And as the colour is darker than my natural hair, they stand out more....
Colour has evened out a little, but neither stage appeared to have taken particularly well.
For a semi permanent colour, that is said to be a tailored colour. Not sure I agree with that. I can achieve a more natural, grey coverage, even and tonal colour from a box dye picked up for less than £8. One step, no mess. I cannot really justify why this would b more than double the price at normal cost, especially when the colour is wrong and greys not covered.
Claire J.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janet W.
March 13, 2021
Miles away from the colour I chose
POSTED BY:
Janet W.
March 13, 2021
If I were able to give no stars I would.
The colour was the complete opposite to what I ordered.
I filled in the hair quiz and picked the colour from the suggestions.
I’ve always gone for bright copper colours but this didn’t even have a hint of copper.
It was a dark red colour with almost no copper colour at all.
I included pictures of my hair.
Picked the desired colour out of the options best for me and included that I was looking for a bright copper.
I’ve never had a copper dye so far away from this.
In fact I’ve never opted for a copper colour and has it turn out a deep red....not copper, red.
Extremely disappointed.
The colour mixed for my roots was terrible.
It left my roots a medium brown which created the look of regrowth immediately after colouring.
I’ve had better box dyes.
In fact I had to buy a box dye to try and correct this awful red colour which I would never put on my hair
Janet W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynne B.
March 13, 2021
Really unhappy
POSTED BY:
Lynne B.
March 13, 2021
The idea is great but in my case it was poorly executed. The box and products are a lovely deign, the instructions are clear and thorough. However my colour is so dark (black!) from the desired outcome. I selected golden mahogany from the dark brown range and it’s practically black. I’ve had so many comments (and I said comments because none of them are compliments!) about how dark the colour is. I’ve used colour stripping shampoos to try and reverse some of the damage but no success. Unfortunately I won’t recommend and I’ll be sticking to my usual brand of DIY at home hairdye.
Lynne B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Peta H.
March 13, 2021
Very disappointed
POSTED BY:
Peta H.
March 13, 2021
I asked for a darker shade. Product supplied was just the same result as previous time. Very unhappy with product-complete waste of time and money
Peta H. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alexandra L.
March 13, 2021
Colour dull after 2 washes
POSTED BY:
Alexandra L.
March 13, 2021
Copper pop initially which dulled to a mellow red brown.
Slightly disappointed.
Alexandra L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura B.
March 13, 2021
Underwhelming, colour did not take
POSTED BY:
Laura B.
March 13, 2021
Package arrived, lovely presentation and I like the personalisation and layout, everything you could need was in the box. I was sent a root colour and an ends colour, as I haven’t coloured my hair for a while I was looking forward to a top up (copper colour).
Product mixed well and was a good consistency, easy to apply, but the smell / product made my eyes water, strongest smelling dye I’ve ever used (and I’ve used a lot of different colours over the years!)
Having a separate dye for roots and ends makes sense and wasn’t a problem to apply 2 separate bottles. Before rinsing out it advised to mix the last of the dye with water and apply all over, and massage in for 2-3 minutes....do not do this in a room that doesn’t have wipe clean walls!
The results were unfortunately very underwhelming, I was anticipating a rich, vibrant, full copper colour, the roots have covered well, greys are gone, but the mids-ends haven’t really changed. In fact I’d say there is less colour than there was prior to dying it which I don’t understand at all. I separated into small sections and fully saturated the hair and worked the colour in, left it for the full amount of time, but my hair did not take on any of the colour. I do not recommend this colour, will be going back to regular box dyes, was not worth the money of effort sadly.
Laura B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carla B.
March 13, 2021
Damaged/leaking bottle
POSTED BY:
Carla B.
March 13, 2021
The developer bottle had a small crack causing a minor leak in the packaging. I went ahead and colored my hair only to struggle with a very strong odor. I followed the instructions to the T but, when I started the last step the odor was so strong it made my eyes start burning. I do have to say the color is beautiful and more than I expected. Unfortunately my hair ended having a lot of static to it. I don’t feel that I will be using this product again.
Carla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Melissa S.
March 13, 2021
Very unhappy with it
POSTED BY:
Melissa S.
March 13, 2021
Although this did leave my hair feeling healthier than most dyes, I was very unhappy with the color. It looks nothing like what I wanted. Whoever I talked to said the color I originally picked would be too dark so I went down a shade but when I got it it ended up being too light. I can’t see the purple tint at all, even in the sun, and the roots don’t match well with the ends even though I followed the instructions. It actually seemed to lighten my hair at the roots with an ugly red color. I do not wish to continue with the subscription.
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Anna M.
March 13, 2021
Better results with a $5 drug store box
POSTED BY:
Anna M.
March 13, 2021
Thought I'd give this a try with its great reviews. Did not live up to the hype - at all! I followed the instructions and now have black hair in the front, and my old color in the back. Darkest Brown is not what happened. How it processed only half of my hair, I have no idea, but I look like an idiot and now have to pay more to fix it. Save your money. Buy a box at the local drug store, or if you want to pay for a "better" product, fork out the big bucks and go to the salon where they actually know what they are doing.
Anna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jess R.
March 13, 2021
Great kit, completely different colour
POSTED BY:
Jess R.
March 13, 2021
Kit is great, enough dye, the brush, two pairs of gloves, personalised- excellent. However, I asked for dark golden blonde and got dark chocolate brown which is flat and now looks like a wig. I had high hopes but disappointed.
Jess R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Becki C.
March 12, 2021
Color does not cover gray/white
POSTED BY:
Becki C.
March 12, 2021
I have tried 3 times with their product to cover grays. It does less than a drugstore box of color.
Becki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Melissa L.
March 12, 2021
Absolutely No Gray Coverage....Looks like Box Dye
POSTED BY:
Melissa L.
March 12, 2021
I followed all of the directions and watched the videos. My roots right now turned a cooper orange and the gray is showing right through. It looks absolutely horrible.
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Michaela C.
March 12, 2021
Colour
POSTED BY:
Michaela C.
March 12, 2021
Despite specifically asking for a ashy colour with no warmth, my hair has gone brassy and warm in colour and not ashy. I’m gutted it was a waste of my money, could have saved and used a box die and it doesn’t look any better than what a box die would do. Not offered a refund or replacement but happy to take my money again next month I think I’ll be cancelling!!!
Michaela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ma lou W.
March 12, 2021
No stains. Beautiful color. Presentation is all 😘
POSTED BY:
Ma lou W.
March 12, 2021
I loved it. But OMG smell is so strong 🥴🥴🥴🙄 make sure you ventilation or fan on. Very very strong. I'd like to have a more reddish color
Ma Lou - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
rachelle R.
March 12, 2021
Still not what I’m looking for
POSTED BY:
rachelle R.
March 12, 2021
Ii haven’t been successful with your coloring product. I’m over fifty and dark hair isn’t becoming . I guess you aren’t able to construct lighter browns drink Jake I haven’t been successful with your company product I am over 50 and dark hair isn’t becoming anymore.
Rachelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marie-Catherine D.
March 12, 2021
Amazing color, but changed the texture of my hair
POSTED BY:
Marie-Catherine D.
March 12, 2021
First of all, the color was spot on and beautiful--I really love it! After a few days though I noticed that a lot of my hair (the strands) is really stiff and course feeling. Really disappointed, I love how it came out but I think it damaged my hair too much. (I have the Weekly Retreat hair mask and even with that I still feel course texture)
Marie-Catherine - Thank you for your feedback on your color application results. We are so sorry to hear that you are unhappy with the texture of your hair after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jan B.
March 11, 2021
Worst hair color yet!
POSTED BY:
Jan B.
March 11, 2021
When it can't be corrected by you after three times its time to part ways.
Jan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Heather T.
March 11, 2021
Bit of a fiasco
POSTED BY:
Heather T.
March 11, 2021
I had light blonde hair. I wanted to darken it to a medium to light copper colour. My first dye made my roots bright red and the lengths a dull brown colour. They sent a correcting dye, but that just made my hair dark brown. It lightened after a few washes, and it's a nice colour, but not a colour I wanted or one that suits me. Now I am back in the process of lightening my hair again, so the damage won't be good. So, kind of hit and miss. Service wasn't bad, but I don't think they mixed the colour well either time, as neither colour was close to copper.
It's also very hard to wash the dye out. Smells fine and comes with good gloves and a good amount of dye for longer thick hair.
Heather T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rhonda B.
March 11, 2021
After 4 washes, grays are coming through
POSTED BY:
Rhonda B.
March 11, 2021
I have lots of grays so I am having to color more often than I would like. I have tried your color before and had the same issues with my grays coming through shortly after I colored but thought I did something wrong so I tried your color again but just after 4 washes my grays are very noticeable up front. I have enough from my last purchase to color again and will use it up and then decide whether I will be purchasing again.
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Charity C.
March 11, 2021
Orange
POSTED BY:
Charity C.
March 11, 2021
My color turned out orange and is fading just as fast as the non-permanent color did.
Charity - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca J.
March 11, 2021
Color didn't even last 2 washes
POSTED BY:
Rebecca J.
March 11, 2021
I tried esalon to go back to my original color. The color was way too dark. In addition, I followed the directions completely, and my roots still ended up darker than the rest of my head. The color washed out after 2 washes which I am grateful for because it was not the color I desired, but hair dye should not wash out that quickly even if it's a gloss. I use color-treated specific shampoo, so I know it's not that. I was very unhappy with the results.
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lea E.
March 11, 2021
Too dark
POSTED BY:
Lea E.
March 11, 2021
I ordered a pearl purple-y colour. I followed the directions to a T. And my hair turned out black.
Lea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sara B.
March 11, 2021
Waste of money
POSTED BY:
Sara B.
March 11, 2021
Completely awful colour... made my hair go orange. I've wasted so much money
Sara B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Deanna P.
March 11, 2021
Maybe its my hair
POSTED BY:
Deanna P.
March 11, 2021
I didn't really like the color they made for me, the roots were lighter than the rest of my hair for some reason. I'm not sure as to why the color wasn't as vibrant. It really looked dull and boring. The roots which was the darker of the two colors had almost a different color profile. It really looked like a messed-up box dye. I've colored my own hair many times before, and I didn't find this any better than my typical trip to sallys. I will be giving it one more try though, because it still may have been a user error.
Deanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked
with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ling J.
March 11, 2021
It didn’t work...
POSTED BY:
Ling J.
March 11, 2021
I did everything the instruction said, but after everything was done, my grey roots were still grey! Don’t know what happened, it didn’t work this time.
Ling - We are sorry to hear that you were disappointed by the gray coverage of your recent color application.
Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the
lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate
your feedback and the opportunity for us to make it right!
POSTED BY:
Miyako K.
March 11, 2021
So red!
POSTED BY:
Miyako K.
March 11, 2021
The color I received was so red it was brick red. I have dark brown and went with my original color. I was asked if I like red hue in which I do where it’s slight. Adding the developer and watching it turn red freaked me out but I thought well this is a different company. So I went ahead and tried it out and my goodness my hair turned super red.
I hate leaving bad reviews but this was just way out there in color that I was not expecting.
Miyako - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kay B.
March 10, 2021
Not the colour i wanted and bad customer support
POSTED BY:
Kay B.
March 10, 2021
I wanted to turn my highlighted hair back to my natural dark blonde and as such selected dark blonde from the hair colour palette. The colourist called me and suggested that she added some copper and gold to the colour to make me a strawberry blonde, I told her in no way did I want to be that colour as I have natural red hints in my hair and didn't want to bring them out. So she agreed and suggested to just add some gold to not make the colour too ashy.
The colour looks terrible, i'm now a copper/blonde and just happy that it's lockdown and don't have to see anyone. I would not suggest using esalon over a highstreet purchased colour or even better go to a hairdresser. What has made it even worse is that i tried to complain through the online chat which directed me to send and email, and i did this 9 days ago and no one has got back to me. There is no contact information on the site and it feels like they just don't care once they have your money and sent your colour out.
Kay B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Moira C.
March 10, 2021
Colour communication
POSTED BY:
Moira C.
March 10, 2021
I wanted highlights and received a root colour , in explanation I was told that they thought I wanted to get rid of my highlights .
My hair now is darker than before .
I am disappointed .
Moira C. - We appreciate your feedback here at eSalon! We really apologize for the confusion with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa Pasnik
March 10, 2021
Disappointed
POSTED BY:
Lisa Pasnik
March 10, 2021
This was the first time I adjusted my color and went from medium brown to "light brown". Although I am happy with the color, it didn't seem to cover my grey hair even though I left it on the same amount of time. I will have to now order my next color sooner as to try to get more coverage. Any suggestions?
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Gemma R.
March 10, 2021
Not as good as expected...
POSTED BY:
Gemma R.
March 10, 2021
The service to get my colour organised and sent out to me was fantastic and all done much faster than I expected.
However, one of my concerns was stubborn greys that weren't being covered by the supermarket brands. The colour match was great, but sadly, despite following the application instructions, most of my stubborn greys still remain.
It is also a very messy and fiddly experience (that I may have gotten better with practice over time) - having applied home hair colours for years, I struggled to apply it in the way suggested, and the final colour rinse step absolutely covered my bathroom in the colour (I am still finding it to clear up today).
Overall, not a bad product at all, but for the price vs the result, I shall stick to the supermarket brands.
Gemma R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joseph F.
March 10, 2021
I no longer want to be part of eSalon. It is too expensive for me.
POSTED BY:
Joseph F.
March 10, 2021
Please cancel any further orders, I will not accept them.
Joseph - We’re truly sorry that our color did not meet your expectations for the cost. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Jill F.
March 10, 2021
I requested a change to my color, but
POSTED BY:
Jill F.
March 10, 2021
I requested a change to my color, but when I received it... no change!
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ana M.
March 10, 2021
Need more!
POSTED BY:
Ana M.
March 10, 2021
Amount is too small. Wish the bottles were fuller.
Ana- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Angela - We’re so sorry to hear that you were disappointed by the results of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheryl M.
March 10, 2021
It’s ok.
POSTED BY:
Cheryl M.
March 10, 2021
I liked the actual color. But it dries my hair out so much I have to take a break from using it.
Cheryl - We're truly sorry that our color did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Margarita O.
March 10, 2021
Not a good match
POSTED BY:
Margarita O.
March 10, 2021
I purchased this product thinking it was going to match my current color but unfortunately it didn't work. The color is not strong enough to cover my grey hair.
Margarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalie J.
March 10, 2021
Unfortunately not strong enough for my many greys
POSTED BY:
Natalie J.
March 10, 2021
The product itself and packaging etc is great. The colour itself was a good match, however just wasn’t strong enough to cover all my greys! So I be back at my hair salon as soon as they open!
Natalie J. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeannette G.
March 9, 2021
Roots Only
POSTED BY:
Jeannette G.
March 9, 2021
Color really poorly done: very, very brassy and red. Wish I had gone to the salon.
I wanted to darken my hair from light blonde to medium blonds - closer to my natural dark blonde color, but they sent a roots only kit. Not what I wanted at all. I don't even really have roots to color.
I applied my color and it didn’t change anything. Very disappointed since it didn’t even color my grays that were coming out. Very much disappointing. I ended up putting a L’Oréal color on and it colored my hair as I wanted... Not sure what happened with the E salon color. This was my first ever order, as well.
Update 3/8/21
Thank you, I do see now where you are allowing myself to reorder a new color for free. I thank you so much! Great customer service, thank you again.
When I used this for the first time, and I mean the first time I have ever coloured my hair at home, I was pleasantly pleased
Sadly it's not remained as it it did initially
It's a permanent root colour which is now washing out in patches 🤔🤔🤔
I may or may not repurchase
I have a feeling if I do it will be in desperation at not being able to get to the hairdressers
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
karen S.
March 9, 2021
Roots only?
POSTED BY:
karen S.
March 9, 2021
I need all-over hair color. Color for the roots - so what do i do with the rest of my washed out color-just leave it?
Karen - We’re so sorry to hear that you were disappointed by your color kit contents. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roxie S.
March 9, 2021
Struggling getting it right!
POSTED BY:
Roxie S.
March 9, 2021
After 3 attempts and adjustments for my base root color, I finally had to go into my stylist, spend the $200 to have her do an all-over color-correct to bring it back to the ash blonde that I've been trying to achieve using your product. I'm disappointed that I wasn't able to get the color right... At first it seems right, then as it fades it turns very orangy and brassy... Love the shampoo & conditioner which I'll continue to use. I know blonde colors are a bit more challenging. I just can't risk trying it again. May come back around in the future. Thanks for trying!
Roxie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sara K
March 9, 2021
Their signature product is just okay
POSTED BY:
Sara K
March 9, 2021
First the good - nicely packaged. The color comes on a little thick so it doesn’t run.
The okay - everything else. I’ve gotten better coverage for my grays from the store. I’ve used eSalon now a few times and feel like it just does an okay job of covering grays (even after adjusting the formula for grays). I do like the color, I’m just not sure it’s worth the trouble and cost to continue with this product.
Sara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dian B.
March 9, 2021
Poor customer service
POSTED BY:
Dian B.
March 9, 2021
I initally got a end and root color bottle. The roots made my hair more of a reddish/copper color., than the ends color. I called a few times and asked for the color to be the same. A few weeks ago I called, asked about the reddish color I see immediately when I put on the color. No response. I asked to speak to the colorist who helped me months earlier. I was asked if I wanted to talk to someone else. I replied no. I explained 1 bottle that was last sent was not enough to color my entire head of hair. (at first it was 2 bottles). I waited for the colorist to contact me. I then had to leave town to take care of someone. I returned, found a few calls on my landline from eSalon. No emails, as I would have seen on my cell phone email.. Now I get a box with ONE bottle to color my entire head of hair. The follow-through is lacking. Because of the lack of communication I am returning the product. A call or email to eSalon should get a person to listen and help the customer to find a resolution AND it would be nice to follow-through, especially if there was a concern. In this last experience, an email from the colorist BEFORE they sent another box would be customer service.
Dion - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly.
POSTED BY:
Caitlin T.
March 9, 2021
Literally stinks
POSTED BY:
Caitlin T.
March 9, 2021
Dark ash blonde does not equal a redhead.
15vol doesn't lift and deposit at the same time and definitely don't apply to your scalp first unless you want awful root glow. My hair smelled terrible for 2 weeks after.
Caitlin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
Cherie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ivey L.
March 9, 2021
My experience
POSTED BY:
Ivey L.
March 9, 2021
Very upset! I was sent what I had ordered. However, the light blonde color was anything but light. It was medium to dark blonde. And it took a month to get it. It had to be resent. So it took a month.
Ivey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sandy M.
March 8, 2021
Not even close to the colour pictured.
POSTED BY:
Sandy M.
March 8, 2021
The colour was described as dark brown with warm tones. I now have a hideous red/purple hair colour which is closer to black than brown.
I’ve compared it to the photo online and there is no resemblance. Very disappointed and have now purchased additional products elsewhere to remove the colour.
Sandy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monica S.
March 8, 2021
Too dark
POSTED BY:
Monica S.
March 8, 2021
Way too dark color. My hair isn’t any form of blonde. It’s a shit brown. Now I have to spend more money to go to a salon to correct this mess. I want my money back.
Monica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Elizabeth J.
March 8, 2021
Strawberry
POSTED BY:
Elizabeth J.
March 8, 2021
I my color is strawberry blonde and I want itbetween light blond an very light blonde. I follow direction and it still comes out strawberry blonde. I can buy platinum blonde from walmart for 7 dollars and the color is fine. This is the 3rd time from you and it is still too much red hue for my taste. I need this corrected or cancel my subscription.you say satisfaction guarantee and I am not satisfied.
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Krista L.
March 8, 2021
Overall I like it.
POSTED BY:
Krista L.
March 8, 2021
The coverage is great, it covered all my grey hairs and is lasting. The color is pretty but a smidge lighter than my current color. The feel of my hair post dying isn’t great. It’s dried out and crusty.
Krista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Rosa T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon S.
March 8, 2021
Wasn’t happy
POSTED BY:
Sharon S.
March 8, 2021
Was not what I had requested... wanted ash blonde without yellow or gold in it... my hair was definitely golden blonde...
Sharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ruby C.
March 8, 2021
Awful
POSTED BY:
Ruby C.
March 8, 2021
Well my hair has not changed colour at the top and has just turned grey at the bottom. Waste of money.
Ruby C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Whitney W.
March 8, 2021
did nothing
POSTED BY:
Whitney W.
March 8, 2021
I received my color, follow the directions exactly. After 30 minutes, I washed it out and nothing. Absolutely no color deposited on my hair. I am so disappointed
Whitney- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Xxxx
March 8, 2021
Cancel Subscription
POSTED BY:
Xxxx
March 8, 2021
I didn't order second set!
But yet have been charged!
If this didn't happen I would have maybe considered reordering!
Sherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Casey K.
March 8, 2021
Horrible
POSTED BY:
Casey K.
March 8, 2021
Had to get to a professional salon cost me 3oo to fix my hair and I have to go in one more time. I was told hair color given is for older woman to cover grey
Casey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda T.
March 8, 2021
Please just go to the salon
POSTED BY:
Amanda T.
March 8, 2021
I have a hard time believing eSalon personalizes dye mixtures. I specifically detailed what I did not want from this dye and what I got was exactly that. The color didn't look like what I chose, and it was uneven on the roots and length. Don't use this.
Amanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Louisa R.
March 7, 2021
Very dissapointed
POSTED BY:
Louisa R.
March 7, 2021
I have a few grey hairs and i was very disappointed that after following the instructions to the letter the dye did not colour them. I had also requested a warm toned brown instead my hair came out near black.
Louisa R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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