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Have used same color before with better results - didn't cover my roots very well. Even tried again after shampooing with leftover color and just didn't take. Will be rethinking buying this again.....was using to freshen roots between salon colors and it would get me a few weeks, but not this time, so ended up going back to salon the following week. Not cost effective when it doesn't work.... :(
Diana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Vanessa M.
August 29, 2021
No grey coverage
POSTED BY:
Vanessa M.
August 29, 2021
I bought this product after reading the reviews but this product was disappointing for me as it did not cover my grey hair at all. I would like a refund.
Vanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lorena M.
August 28, 2021
Got the wrong color!!
POSTED BY:
Lorena M.
August 28, 2021
You sent me the wrong color. Completely messed up my last order order and sent me a dark brown instead of copper golden. It took me years of professional care to get to the color and now my hair looks ridiculous.
Lorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angella J.
August 28, 2021
No stay color
POSTED BY:
Angella J.
August 28, 2021
I am disappointed. The product covered my gray hair for only a week
Angella - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Angie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Norma W.
August 27, 2021
NO DELIVERY!!
POSTED BY:
Norma W.
August 27, 2021
Hi Guys, apologies for no review of your products as I have Not received it yet!!
Thx Norma 😒
Norma - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicki S.
August 27, 2021
Still trying to acheive better grey coverage
POSTED BY:
Nicki S.
August 27, 2021
Perhaps by lighting the colour to show less white strips on the root line.
Nicki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin
August 27, 2021
Gray coverage is bad
POSTED BY:
Erin
August 27, 2021
The color smelled worse than what I was using before and my hair did not feel good after coloring like it does with the professional color I was using, but I still kept an open mind. The color turned out quite pretty, but I was unimpressed with the gray coverage right after coloring. But about a week after I colored my hair, all the gray seemed to show back up. And yes, I followed the instructions to the letter and I am not a hair color novice by any means. The customer service is great, and they gave me a free color, but I will not be wasting my time in the future with this product.
Erin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michele C.
August 26, 2021
It just does not cover the greys
POSTED BY:
Michele C.
August 26, 2021
I am disappointed as I hoped it would cover the greys.
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Shivani T.
August 26, 2021
After 10 days hairs near root looks much lighter
POSTED BY:
Shivani T.
August 26, 2021
after 10 days color faded near roots and in sun light it looks two different color-near root its light brown and tip darkest brown. I already have volume issue, with that lighter brown near root make it seem bigger bald patch.
Shivani - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Viveca A.
August 26, 2021
Not the right color at all
POSTED BY:
Viveca A.
August 26, 2021
Not the right color at all then you sent me another after not even trying it till now
Viveca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alma C.
August 25, 2021
Awful have ended up with two toned hair even though followed instructions
POSTED BY:
Alma C.
August 25, 2021
I followed exactly the instructions and I now have darker roots and patches of lighter colour in some areas. The roots/ends separate bottles, used one half of each with one bottle of developer as per printed instructions.
There is also only one shampoo/Conditioner and my hair is quite dry and stringy, so as a result have to keep my hair tied up until I can get it fixed, which will cost a fortune!
Alma C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jillian B.
August 25, 2021
Not sure
POSTED BY:
Jillian B.
August 25, 2021
Esalon has given me what i wanted. I think the colour is not suiting me. I find that my hair looks dirty rather then fresh and bouncy
Jillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Magdalena R.
August 25, 2021
Nice colour but seriously damaged my hair
POSTED BY:
Magdalena R.
August 25, 2021
Initially I loved the colour but somehow after using this brand my hair became dry and started to break. I’m really upset because I hoped for salon like quality not over the counter dye box.
Magdalena R.- Thank you for taking the time to share your feedback with us.! We are sorry to hear you have been experiencing hair damage since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brooklyn W.
August 25, 2021
Doesn't cover my greys
POSTED BY:
Brooklyn W.
August 25, 2021
I tried 3 times and still didn't get grey coverage. Took your advise and everything. You also have a 100% satisfaction but no one ever reached out to me granted I emailed with my issues
Brooklyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
KRISTI T.
August 25, 2021
What happened?! See new After photos attached 8-25-2021
POSTED BY:
KRISTI T.
August 25, 2021
I had written detailed notes about Color Goals (Medium Blonde (Cool Beige)), my skin tone, hair texture and tendency to come up red and included multiple photos. I was expecting a mix that was predominantly ash with far less gold. The resulting color on the 5-6 inches of virgin hair from the crown down came up very red and the overall color clearly appears distinctly Auburn. It completely clashes with my fair neutral/slightly cool skin tone so I'm very disappointed. I even tried the purple Tint Rinse to help counteract the red but it did little.
Kristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cory S.
August 25, 2021
I hated this color.
POSTED BY:
Cory S.
August 25, 2021
I hated this color. It did not apply even to my hair. My hair was soaked with hair dye. There was not a strand untouched. The color is nothing like what I requested. I hate my hair now :( I was really looking forward to this color :(
Cory - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Verda S.
August 24, 2021
Disappointed!!!!!
POSTED BY:
Verda S.
August 24, 2021
Didn't cover gray's and lost lots of hair after use.
Verda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jane - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jane Marie M.
August 23, 2021
A Bit Disappointed
POSTED BY:
Jane Marie M.
August 23, 2021
My hair was colored to exact specifications given by eSalon, but the gray was not covered completely and just days after the treatment, silvery threads emerged. These were mostly at my temple and front hairline; the other roots took the coverage well. The overall color was also too dark. It has lightened up a bit, but it still does not have the subtle gradiations I was hoping for. My hair feels good, though, and I love the shampoo/conditioner accompanying the purchase. Unsure what to do now.
Jane Marie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Mila - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Terri H.
August 23, 2021
Still grey at spots
POSTED BY:
Terri H.
August 23, 2021
Great color, but the grey just doesn’t get colored. It looks like it doesn’t even come at all.
I do love the color, so I guess I’ll be stuck with the grey spots.
Terri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kayla B.
August 23, 2021
No color change
POSTED BY:
Kayla B.
August 23, 2021
My hair didn’t change color at all, not even my grays. I followed directions but just didn’t show in my hair
Kayla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Megan C.
August 23, 2021
Meh, lots of room for improvement!
POSTED BY:
Megan C.
August 23, 2021
I'm honestly not impressed or happy with my order. It's just ok honestly. It's like box dye that you'd get from Walmart, but in fancier packaging with your name on it and a "customized color". I suppose they came pretty close to the color I requested BUT I don't like how coppery the color is. I've never been able to find a dye that matches my natural strawberry blonde hair, so I gave this a chance and got the same fake, copper looking result as any other reddish box dye hair color. I wasn't seeking a different hair color. I only wanted to dye my grays, but now my entire head (moreso my roots) have that bright copper/orange color that is noticeably fake and unnatural looking. If you're a ginger like me, then you know what I'm referring to. For whatever reason our hair color is hard to replicate. Red hair dyes never turn out looking natural afterwards whether you're a natural redhead or not. This dye is no exception unfortunately. I guess my expectations were a little higher because Brad Mondo recommended it in one of his videos, but I'm sad to report he let me down on this one. I will say that the color is consistent as far as the shade goes. It is the same color all over (roots, mids and ends) BUT there are 2 patches/streaks of hair that didn't take the color on the top, back, center section of my head and I'm not sure why. I'm 99% positive it wasn't my fault because I was very meticulous and had help with it. My hair was completely saturated with dye all over. I know for a fact that no spots were missed and I didn't have any other products in my hair either. I washed it 2 days prior to coloring it because it's never a good idea to dye freshly washed hair, but also not good to dye dirty hair either. There was nothing in my hair. No leave-in products, no detangler. I just shampooed/conditioned it and let it air dry, then dyed it 2 days later. So I'm not exactly sure what went wrong but I'm pretty disappointed with the coppery shade.
Megan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Yvette G.
August 23, 2021
Not for me
POSTED BY:
Yvette G.
August 23, 2021
It's only been 2 weeks since I initially colored, I thought I was going to get better gray coverage or at least better, long lasting coverage. Not at all. The color wasn't rich enough. The black isn't as black as box shelf coloring. 2 weeks later I was and now my roots have turned a golden brown color NO WHERE near my original color. I'm not impressed. I will not be purchasing future orders.
Yvette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brittny A.
August 23, 2021
Not the same as the first box
POSTED BY:
Brittny A.
August 23, 2021
Did not cover roots or gray at all. Also was a different color than the first shipment.
Brittny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amanda B.
August 22, 2021
Terrible Experience
POSTED BY:
Amanda B.
August 22, 2021
On learning that my next color shipment is being prepared I thought I should first try to apply the coloring kit received a few weeks ago. My experience was an absolute disaster and I wasn't able to follow the step by step instruction. After applying approximately half of the bottle for roots and touch up, I noticed that the remainder mixture in the bottle applicator was foaming and oozing out of the bottle uncontrollably. Realizing that the liquid might stain the counter top, I thought my best option was to complete the process in the shower without further delay and basically forced water into the applicator and massaged my hair without waiting the 30 minutes as suggested. I, of course, can't comment if the color selected was a good fit for me but this "do it yourself" coloring is far too messy and no amount of savings would be worth it. I am also annoyed that canceling future shipment can only be done by calling eSalon.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dianne D.
August 22, 2021
If you have white roots, this may not work for you.
POSTED BY:
Dianne D.
August 22, 2021
Hello,
I received my color kit a month ago and decided to use it yesterday. I put on the cape and followed the instructions. I expected to see at least partial improvement in my inch long white roots at the scalp. I applied the color and waited the full time and then some. I am very disappointed that a company so highly touted as the next best thing to having a professional hair coloring session sadly, for me, was not.
It did not work, Credit is due me, I dried my hair and reapplied my hair powder.
Dianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Farrah W.
August 21, 2021
Not at all the right color
POSTED BY:
Farrah W.
August 21, 2021
I ordered a more natural red, I ended up with burgundy! 😭 I give it a 3 stars because the color is really pretty, it’s just not what I asked for.
Farrah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ryan L.
August 21, 2021
Don't recommend
POSTED BY:
Ryan L.
August 21, 2021
The color would be beautiful if it covered the gray hair and didn't dry out my hair. I will be sticking to my store bought dyes that cover gray hair and leaves my hair soft and silky.
Ryan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Robin E.
August 20, 2021
Still see the gray
POSTED BY:
Robin E.
August 20, 2021
I am still seeing the gray even letting it soak the longest not happy
Robin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kellie M.
August 19, 2021
Wrong color
POSTED BY:
Kellie M.
August 19, 2021
I specifically asked for Icy blonde and did NOT want another color yet I was sent medium ash blonde which is nowhere near my hair color. So disappointing.
Kellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynda B.
August 19, 2021
Color was not what I wanted
POSTED BY:
Lynda B.
August 19, 2021
Cor was too light of brown an too red. I wanted more purple but the red ratio is too high
Lynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
kether W.
August 19, 2021
Price is deceptive
POSTED BY:
kether W.
August 19, 2021
I liked the color but I was told I'd be charged $21 was charged more than $31 not happy
Kether - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order and we sometimes offer a promotional discount on your 1st order with us. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Darlene R.
August 18, 2021
Liked, but
POSTED BY:
Darlene R.
August 18, 2021
Hi
I liked the hair colouring product I think it's the best coverage I've had but, I am disappointed in the size of the conditioner enclosed with the hair colouring product. Compared to less expensive brands it is very little and if it's something you are trying to sell as an add on, one treatment is not enough to determine if someone should buy it. The shampoo sample was small as well but I'm not as concerned about that as I am with the conditioner size.
Might buy again
Darlene
Darlene - We’re pleased to hear that you’re enjoying the coverage from your custom color! I wanted to let you know that we do sell more of the individual conditioner and shampoo packets if needed! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Ana R.
August 18, 2021
Turns red on me!
POSTED BY:
Ana R.
August 18, 2021
Although I live the color and how my hair feels after coloring. , within a few days I could see it turned red in me 😑. Also , the gray coverage faded away! I shared this concerned with my colorista and hopefully next time goes better.
Ana - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Amanda B.
August 18, 2021
Grays stay
POSTED BY:
Amanda B.
August 18, 2021
Gives a nice tone but does nothing to cover grays. My face is still framed with gray 😟.
Amanda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kelli M.
August 18, 2021
Kinda off..
POSTED BY:
Kelli M.
August 18, 2021
My hair color didn’t turn out so great this time. The gray coverage was way off. All and all I’ve been please with ESalon.
Kelli - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lisa B.
August 18, 2021
Did not work for me
POSTED BY:
Lisa B.
August 18, 2021
I was sorry to see that this color did not even dye my gray at all. It was also a reddish color and it was supposed to be dark brown. Maybe it was old and sat on your shelf too long. I was really disappointed.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle N.
August 18, 2021
Awful
POSTED BY:
Michelle N.
August 18, 2021
This is seriously the worst dye I have ever used. First off it smells awful. The fumes are horrendous! It made my eyes water and was hard to breathe. Had to open the window. The bottle caused small drops of dye to splatter everywhere. It even splattered in my tub that was 4 feet away from where I was standing in front of the mirror. And it didn't even color my hair! My brown and gray roots didn't take the black dye AT ALL! Extremely disappointed. The only thing that was positive was the packaging and tools.
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise H.
August 17, 2021
Not good
POSTED BY:
Denise H.
August 17, 2021
Have coloured my hair for many years but not happy as it didn’t cover all the grey areas and after washing has drained the color
Denise H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Guylaine S.
August 17, 2021
Failed to cover any grey..
POSTED BY:
Guylaine S.
August 17, 2021
Waited 5 weeks and followed instructions...still grey as ever. Not happy.
Guylaine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rocio A.
August 17, 2021
It was too coper
POSTED BY:
Rocio A.
August 17, 2021
I would actually like it to be less coper more dark brown
Rocio - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Jeimy Q.
August 17, 2021
I am not happy with this color
POSTED BY:
Jeimy Q.
August 17, 2021
Just color my hair and follow all the steps like allways and i dont know how but the color that supost to be black it is turning diferent color special the ruts.
Jeimy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Karen P.
August 17, 2021
NO ONE LISTENS
POSTED BY:
Karen P.
August 17, 2021
I asked for more red sent pictures. I keep getting more brown hair more brown brown brown hair and I normally don’t color my hair for four months what’s the use what did they do they sent me my one on the fourth month and then the next month all they sent me was one bottle not like before one bottle of haircolor already it looks like it’s premade nothing else in there just a bottle that you use to color your hair filled up. I said you know what I need and want and nobody’s responded and then I get one in the next month that’s just a bottle of color Ernie in the white bottle when I didn’t ask for it and it clearly states every four months and I want more red in my hair and then I get well if you want to send it back do this there’s a nurse I didn’t ask for it plus there’s no color chart it’s one bottle of color already premixed and a small box California and every time I do get what I ordered and expect is more brown in my hair no. This is getting ridiculous I didn’t get anything like I normally do one bottle of color already mixed up and sent no color chart no gloves no hat no nothing and they tell me that if I want to send it back to do all this part when I didn’t request it when it clearly states like every 3 to 4 months send one and they don’t do as I ask more red
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kerry B.
August 17, 2021
One star because there was no zero
POSTED BY:
Kerry B.
August 17, 2021
I was not happy with the color. Soooooo much darker than the online pictures showed. I wound up using an oops product to strip out. Then they sent me 2 more automatically using my pay pal card. Still have not gotten this settled even though I never said I wanted more. Still do not. The color was terrible. Reported them to PayPal for a refund. And they still sent Nother and charges me again! Wish I hD this wRning.
Kerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution.
POSTED BY:
Sarah M.
August 17, 2021
My roots are a total mess
POSTED BY:
Sarah M.
August 17, 2021
My roots are a total mess!!!! I followed the instructions step-by-step and now my roots are light red/brown and the bottom half is super dark!! I’m so upset that my hair is damaged I’m gonna have to pay to go to a salon to have them fixed this mess!! Will never ever order from this company again
Sarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Carol C.
August 16, 2021
Dislike color
POSTED BY:
Carol C.
August 16, 2021
I ordered dark blonde. When I colored my hair, it did not look dark blonde to me, it looked like dark brown. I dislike it so much, I wanted to color it again, but had to wait. I would not order this again.
Carol - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Linda F.
August 16, 2021
Color Set
POSTED BY:
Linda F.
August 16, 2021
Still need more Red. Dull. Need highlights to jazz it up!
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kathleen W.
August 16, 2021
Not the right color
POSTED BY:
Kathleen W.
August 16, 2021
I asked for lighter brown. What I got was dark. Much darker than my current color. My roots look awful. I'm going to have to get it fixed at a salon.
Kathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Melissa S.
August 15, 2021
Well Organized and Easy to Use, Sufficient product amount
POSTED BY:
Melissa S.
August 15, 2021
The color set I received was more than sufficient for my 18 inch length hair. My color however, was a little too dark from my natural color. The quality seemed very good however, after about 1 month of washing my greys are starting to show. I usually get a fully 6-8 weeks with my salon color given I wash maximum 2x per week.
The gloss is good and the hair follicle seems happier with the color imbedded. Worth a try and knowing adjustments can be made is a great option.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Elichè L.
August 15, 2021
Black and dull
POSTED BY:
Elichè L.
August 15, 2021
Morning
I did my hair colour on Friday, as per the instructions, however it came out very dark closer to black than brown and it looks dull and dry. I have put a treatment on Sunday night with the hopes of it bringing some life to my hair but its still looks over-processed and not at all like the natural brown of the first set.
is there any way to get it lighter and more natural looking?
Elichè L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Louisa M.
August 14, 2021
First time customer
POSTED BY:
Louisa M.
August 14, 2021
This was my first time using esalon. Impressed with the quick dispatch and the presentation box. I appreciated the extra bottle of colour, however I’ve not used it and would have preferred to have the option to choose when to have that extra once I’ve worked out the correct colour for me. As it is i now have a bottle of colour and developer I won’t use as I don’t really like the colour. In terms of the colour choice I was really impressed, unfortunately the dark blonde option which was recommended is a bit too dark for my liking and is darker than my natural colour which I was trying to match). Having said that my hair is super soft and I’ve been impressed with the grey coverage. Glad I’ve given it a go, but I think it will take a few rounds to find the right colour for me.
Louisa M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Gloria E P.
August 14, 2021
soft red highlights
POSTED BY:
Gloria E P.
August 14, 2021
I did not like the red highlights. I need the ASH finish please.
Gloria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Delilah S.
August 14, 2021
Coverage
POSTED BY:
Delilah S.
August 14, 2021
Just used my color and I have be honest I was not happy especially for what I paid. The color I liked but there still was a lot of gray at crown of my head that it did not cover completely so for now I'd just like to put my orders on hold and have a professional in a salon do it.
Delilah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Catherine D.
August 14, 2021
Not the color I wanted
POSTED BY:
Catherine D.
August 14, 2021
The coloring process seems overcomplicated, but I like that you are provided everything you need to use the product. While red hair is admittedly hard to match, the color I received is much, much darker than I expected or wanted. I included a photo of my natural hair color- which is on the orange/blonde side, and the color I ended up with is more of mahogany/brunette. 'm only disappointed in the color results, the product itself is fine.
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen G.
August 13, 2021
Color washed out after 3 shampoos.
POSTED BY:
Karen G.
August 13, 2021
I complained after my last shipment and the formula was supposedly adjusted but still started to fade and wash out after 3 shampoos.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Jody G.
August 13, 2021
Not satisfied
POSTED BY:
Jody G.
August 13, 2021
They sent the wrong color, I canceled yet they sent it after I canceled. Also Italked to a colorist and after I told her two times I couldn't use certain tones they sent the color with both tones that would not work with my hair they Also didn't give me a full refund it's not good business to send wrong color. I am very disappointed and dissatisfied.
Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vanessa D.
August 11, 2021
Just enough
POSTED BY:
Vanessa D.
August 11, 2021
Color coverage over grey's....grrrr
Supposed to cover these stubborn greys!
Leslie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Barbara F.
August 11, 2021
Too Dark
POSTED BY:
Barbara F.
August 11, 2021
This time my color was far darker than the previous coloring. The color is pretty but for some reason, it looks so much darker than before. Could it possibly been changed somehow?
Barbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Not4Me
August 11, 2021
Terrible Color
POSTED BY:
Not4Me
August 11, 2021
If I could give my "custom" color a zero I would. Sent a picture and a color stylist created a color that looks like shoe polish! Awful experience.
Sheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Trisha R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ellen M.
August 10, 2021
Didn’t follow my request
POSTED BY:
Ellen M.
August 10, 2021
I had asked for my color to be lighter, but it was still very dark
Ellen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jean C. - We truly appreciate your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
NANCY O.
August 10, 2021
Still Too Dark
POSTED BY:
NANCY O.
August 10, 2021
Requested a lighter brown. However, darkness was about the same. In addition, there seem to be too much mahogany. Maybe more copper is needed?? Was hoping for a summer look
Nancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Adriana W.
August 9, 2021
Supposed to be dark brown, left with black hair! update: after 3 weeks brown
POSTED BY:
Adriana W.
August 9, 2021
Update:
After three weeks the colour is at it is supposed to be. It is not fading down, so I suppose it is a good dye.
The company did offer me return of money and also send me a treating mask.
I will not risk again, but overall the product is not as bad as I thought at first time.
I bought the dark brown kit. I did everything as I was supposed to do. Unfortunately, my hair isn't brown at all. They are almost black on the tip, with a reddish undertone, and at the end, they are jet black! I did consult with the salon colourist, she suggested that I need to wait few weeks, the colour will wash, also can buy colour removal or go-to salon. I must go to the salon as I cannot walk with two colour hair! I feel really bad. She also said that the next order will be free. No next order for me. Don't want to get another yet black hair! Overall, I must say that the box looked really great, but it doesn't change anything. Now I will have to spend £200 on colour removal and new colouring in the salon . Do not buy it.
The color was nice, but I would of liked the color to appear a bit lighter. A few days after coloring I noticed my grey/white hairs did not pick up any of the dye. This was very disappointing.
Mabel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tina L.
August 9, 2021
Purple hair
POSTED BY:
Tina L.
August 9, 2021
I used product, done step by step instructions.
I HATE YOU NOW, FOR MAKING MY HAIR this way.
I AM REFUSING NEXT eSALON PRODUCT.
I MEED TO CHANGE HAIR COLOR, OR. REFUSING IS NEXT. I EVEN DID NOT GET BRUSH, NOR BOWL , OR CLIPS, TO DO MY HAIR WITH. :[ 😡
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shital S.
August 8, 2021
Do not Buy
POSTED BY:
Shital S.
August 8, 2021
Very Disappointed, it did not cover my Grays and left my hair Dry.
Shital - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela L.
August 8, 2021
Not professional
POSTED BY:
Angela L.
August 8, 2021
I ordered a medium brown my first try. I sent in pictures and explained what I wanted. Needless to say I turned out orange/gold light brown. So I was sent a 2nd box of course free of dark brown to “ cover this mess”. I’m still gold/orange and not dark brown. I normally bye my color from Sally’s and have for years with NO issues. This has probably ruined my hair and I’m now 4 colors. I’m very unhappy.
Angela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Annlex A.
August 8, 2021
Not the color
POSTED BY:
Annlex A.
August 8, 2021
So the process is on the easy side, I dont really understand why the roots are so dark when it being put on the roots. The color I received is definitely darker than the actual picture. I would have liked less brown and more copper all around. But it looks more brown than anything. Its not a bad color, just not the color I was hoping to get.
Annlex - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cheryl H.
August 8, 2021
Didn't Cover the Grays
POSTED BY:
Cheryl H.
August 8, 2021
This is the third time trying this hair color. Did not cover the grays at all. Consulted the stylist, she adjusted the time to be left on, which made no difference at all. Also not enough product in bottle. The packaging, and customer service were fine. At this price I just expected better performance out of it. It just didn't work for me.
Cheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Anonymous
August 7, 2021
Orange hair isn't my color!
POSTED BY:
Anonymous
August 7, 2021
Tried the first color, Dark brown with gold highlights, the touch up spray turned my roots orange! Decided to request a darker color change for the next order. I'm legally blind, couldn't find the color chart so I called Customer Support for help with that but after holding for forty minutes, none were available. I changed my next order for a Darker brown, not with gold, just Darker. My next box arrives with the same order but with a darker color, this is not what I wanted! I called Customer Support, the colorist was argumentative with me, saying I didn't request an actual change, but the Colorist via email did not request further information from me to clarify the problem. The rude attitude from the colorist is not what I expected!
Anonymous - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Leigh B.
August 5, 2021
Just okay
POSTED BY:
Leigh B.
August 5, 2021
My grey is only covered for about 4 to 5 weeks. I find my hair is very static for a couple of days following the colouring. I have got the tint treatment but I don’t really feel it does much. A little disappointing. Will keep persevering though, as better than those you can buy in shops.
Leigh B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vivi S.
August 5, 2021
Not exactly the colour I wanted
POSTED BY:
Vivi S.
August 5, 2021
I received my customised colour.
Despite wanting copper tones the result was really dark brunette with hints of red (cherry red) and not a hint of copper.
Not convinced.
Vivi S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Crystal W.
August 5, 2021
Did not like
POSTED BY:
Crystal W.
August 5, 2021
Followed directions. Did not cover gray. Color is almost gone. Very disappointed ☹️.
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Teresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Wai Hung L.
August 5, 2021
Nice color
POSTED BY:
Wai Hung L.
August 5, 2021
I like the color but I may need to wait more than 30mins next time as I still see my grey hair on both sides. Also, I will change it to demi-permanent dyes as it's totally ammonia free . The ammonia smell is so strong to me.
Wai - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Annmarie G.
August 4, 2021
i do not want to receive anymore products
POSTED BY:
Annmarie G.
August 4, 2021
i do not want to receive anymore products the colour doesn't last or colour grey. Despite trying to cancel my order the money was taken from my bank without my consent and i knew nothing about it, until i received another package
Annmarie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire G.
August 3, 2021
Dried my hair out and didn’t cover evenly
POSTED BY:
Claire G.
August 3, 2021
I followed the instructions. Greys are still coming through, my hair feels dry and has that eggy perm smell. I wanted to love this but honestly I prefer clairol nice and easy and it’s cheaper.
Claire G.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dianne G.
August 2, 2021
Disappointing Outcome
POSTED BY:
Dianne G.
August 2, 2021
This is the third time I have used E Salon hair color...my best color outcome was my very first color...the second came out fairly well, but color did not stay well. This last one was very disappointing, not much of a change in color, even though I requested lighter shade, and lacking the lustre...I think that I am going to take a break for a while and maybe come back later in the year...Thank You, Dianne G
Dianne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Terii A.
August 2, 2021
Totally different color than last time!
POSTED BY:
Terii A.
August 2, 2021
Not sure what happened but this color is totally different than last time. It is orange not golden. I'm going to my hair dresser to try and get it fixed. I will probably cancel my subscription.
Terii - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Idanis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura G.
August 1, 2021
Gray hairs …live on
POSTED BY:
Laura G.
August 1, 2021
So the gray at my temples. Slathering in color to point I don’t wipe excess away to get all the fine hairs. Still when I run e out the first thing I see is the glint of silver in the light. I think those fine hair are just resistant to coloring till a certain length…or the color gods are playing a joke on me.
The rest of my hair looks gorgeous. Feels silky smooth and the grays color up a beautiful honey with red tint.
Laura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ninanono
August 1, 2021
Way too dark for my hair
POSTED BY:
Ninanono
August 1, 2021
I was looking to cover my highlights and get an overall colour as close to my natural hair as possible. The result I got is unfortunately almost black and rather disappointing given that my colourist and I exchanged a few emails beforehand to make sure the chosen colour was right. I am not sure I would recommend :(
Ninanono - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lindsay G.
August 1, 2021
Way too dark
POSTED BY:
Lindsay G.
August 1, 2021
I went through the entire quiz process and uploaded several pictures of myself. The Demi permanent color I received was supposed to be light brown to match my natural color and cover my grays. I followed the instructions to the letter and I have experience coloring my own hair as I did it for years. While the gray is covered, my hair is now dark brown. I have washed it 5 times with chelating shampoo hoping to fade it faster. I really hope this actually washes out in 28 washes but I don’t really trust that it will.
Lindsay - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sudesna D.
August 1, 2021
I have been using it for close to a year, and this time it didn't roots
POSTED BY:
Sudesna D.
August 1, 2021
I have been using it for close to a year, and this time it didn't root and part of the order didn't come, I didn't receive andy email from e-Salone. Please call or email me to update my formula and Order details. Thank you.
Sudesna - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Chris W.
July 31, 2021
Way too dark
POSTED BY:
Chris W.
July 31, 2021
Not happy with this. I did ask for light brown and for gold rather than red tones. No red tones but no tones at all. Feels flat and very dark and followed instructions to the letter.
Chris W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Val M.
July 31, 2021
No Colour Change!!
POSTED BY:
Val M.
July 31, 2021
I followed instruction but when I rinsed out the colour , all the colour left my hair and I had my original colour back. I would not buy again. Did nothing for me.
Val - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kym S.
July 31, 2021
Not a good color
POSTED BY:
Kym S.
July 31, 2021
The color I was sent looks like it will be more orange than anything else. My hair is more burgundy. Have to send it back now.
Kym - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa M.
July 30, 2021
Do not recommend! Waste of time and money.
POSTED BY:
Lisa M.
July 30, 2021
Answered all introductory questions for “my color” as closely to my natural hair color and what color I usually get done by my stylist to cover grays. I have naturally dark brown hair and usually get just a shade darker of all over (roots and ends) color. This kit turned my roots a terrible orange brassy color! Now I have to get a work in appointment with my stylist ASAP! :-/ It also took about 25 minutes of continuous rinsing to get the color rinsed out after the application process was done. Won’t be trying again. ** Live and Learn.**
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Patty F.
July 30, 2021
Not my cup of tea
POSTED BY:
Patty F.
July 30, 2021
Box came a few boxes were crushed. The hair color burned my scalp. I just want to cancel
Patty - We’re sorry that you were unhappy with your experience and the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Megan P.
July 30, 2021
It was ok
POSTED BY:
Megan P.
July 30, 2021
Color lasted a very long time and was easy application! But far too red toned and dark, not at all what I requested
Megan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Crystal B.
July 30, 2021
Disappointed
POSTED BY:
Crystal B.
July 30, 2021
Not at all the colour I was expecting. Came out orange/brassy
Crystal - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Sarah B.
July 29, 2021
Odd Combination
POSTED BY:
Sarah B.
July 29, 2021
I followed the instructions to the letter, using the roots colour and the main colour as described. But the two colours provided were too different to each other. This means I now have brown roots and red hair - I could have done that without having to dye it! Also, the red wasn't as vibrant as I was hoping. All in all, a bit disappointed.
Sarah B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laverne B.
July 29, 2021
Does not cover gray
POSTED BY:
Laverne B.
July 29, 2021
The quality of the product is nice but it does not cover gray sufficiently.
Laverne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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