Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Giselle M.
May 19, 2021
Colour too dark.
POSTED BY:
Giselle M.
May 19, 2021
This colour is way to dark and just looks brown. Covers grey though. I just put on today and very disappointed. Is too dark for my skin tone and no copper/red colour shows.
Giselle M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
joan O.
May 19, 2021
Color not there
POSTED BY:
joan O.
May 19, 2021
I still am not getting the color
I want . The color is still too
light ..
Joan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica L.
May 19, 2021
Not the right color
POSTED BY:
Jessica L.
May 19, 2021
The color looks nothing like my previous hair color or like the color on the website.
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debbie P.
May 19, 2021
Washes out
POSTED BY:
Debbie P.
May 19, 2021
I’ve noticed every time I wash my hair the color washes out. Nor permanent
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
SARA G.
May 19, 2021
It was not the color that I requested
POSTED BY:
SARA G.
May 19, 2021
The instruction was not for the people who do not know how to color their hair. The color was not the one that I expected. The top of my hair was like carrot and the rest of my hair did not get any color during the time that was in instruction. It was %100 Guarantee but I do not know how because even more color can not be a good way for me because I do not like the color that made for me. It was something else, not my request.
Sara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Reba H.
May 18, 2021
Hair falling out!!
POSTED BY:
Reba H.
May 18, 2021
The very first time I used this I had 2 chunks of my hair to fall out. I don't know what happened but I don't think I will be using it anymore. That scared me enough.
Reba - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Annabelle M.
May 18, 2021
Utter disappointment
POSTED BY:
Annabelle M.
May 18, 2021
I filled out the colour questionnaire and sent in my photo - selecting a medium blonde colour for my medium/light brown./auburn hair. I was so excited, I have been wanting to update my colour for a while now and go lighter for summer.
I ordered with a special offer of 2 packs of colour for 10 euros and thought I was #WINNING. However, you can imagine my disappointment that the product took almost 2 weeks to arrive, then when I used the first bottle, making sure I followed all the instructions, washed it out and dryed my hair, there was ZERO change. I tried the second bottle, again following all instructions only to come with the same result, No change in my hair colour. I still have medium/light brown./auburn hair. I remember reading while I was doing the questionnaire and sending in my photo that if the colourist thought there would be an issue with the chosen shade, they would get in touch, nobody did so I was expecting to get my lovely medium blonde hair.
What a shame, I really wanted to like this product and even signed up for the colour plan.
Annabelle M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily S.
May 18, 2021
Left hair feeling soft
POSTED BY:
Emily S.
May 18, 2021
Sent me 2 packages for my long hair which was great but took my sister 2 hours too apply so I recommend dying sections at a time because it's only supposed to stay on the hair for like 15-30 minutes!! Oops
Emily - We’re truly sorry that the application process did not go as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Saidah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Adriana G.
May 17, 2021
On the fence!
POSTED BY:
Adriana G.
May 17, 2021
I want to like this product but so far I’m on the fence about it. Color is beautiful but it does not stay long on gray hair. Some of it fades to gray, some fade to gold. I have dark brown hair. Perhaps I need to change my formula. So far, not impressed!!
Adriana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Grace S.
May 17, 2021
Not what I wanted AT ALL
POSTED BY:
Grace S.
May 17, 2021
This did not do what I wanted at all. We tried to highlight my hair at home with my light ash blonde color that was formulated and instead I got red/orange roots. I’m very disappointed
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda B.
May 17, 2021
Flat non-deminsionable color
POSTED BY:
Linda B.
May 17, 2021
I had my friend who used to work in salon, help me with my coloring. We followed the directions to a T. My hair is a very flat dark brown. Honestly I have had better experiences with an off the shelf product from my local retailer. Very disappointed.
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gabrielle G.
May 17, 2021
Not all it’s cracked up to be
POSTED BY:
Gabrielle G.
May 17, 2021
During the pandemic i was looking for a way to manage my greys while my hair stylist was unavailable due to reoccurring lockdowns. Then, I stumbled on esalon and figured I’d hit the jackpot - affordable haircare that wouldn’t kill my hair like drugstore dye. I really wanted to love this product, but I just didn’t. I picked a subtle purple because I’m WFH and figured I could experiment. The colour I got was nothing like I ordered... in fact, while it did dye my bathroom purple, it left my hair more of an auburn red. Thought the purple tint rinse would help, but it didn’t. When I contacted esalon to cancel my subscription they offered to send me a revised custom colour at no cost... I still wanted to love them so I gave it a shot. Unfortunately, same result :( not even a hint of purple. Plus, now that it’s been about 4 weeks I’m noticing how bad it fades... I’d honestly rather have greys poking out than what I’ve been left with. Great customer service (hence the 2 star), but I certainly won’t be ordering again.
Gabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Claire P.
May 16, 2021
Not the colour I wanted
POSTED BY:
Claire P.
May 16, 2021
This was supposed to be a medium ash brown, but now I have black hair 😩. Not great 😪
Claire P. Thank you for your feedback. We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alison A.
May 16, 2021
Truly terrible colour
POSTED BY:
Alison A.
May 16, 2021
Awful product... sent images of my hair and explained in detail the ash dark brown I was looking for. Followed instructions... hair turned ginger/ red... it was terrible. Would not recommend
Alison A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Rachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their results! We are so sorry to hear that we haven’t got it just right with you. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lisa A.
May 16, 2021
Twice and I’m done
POSTED BY:
Lisa A.
May 16, 2021
I’ve used eSalon color twice and was disappointed both times. After all that work and the color didn’t cover my grays adequately. I’ve been coloring my hair for 22 years and never had such a bad result.
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nichole S.
May 16, 2021
Good color but damaging
POSTED BY:
Nichole S.
May 16, 2021
This has been damaging my hair worse than bleach did. The color is at least almost spot on to what I want. The fact that I have to continue using moisturizing stuff after I was it out really hurts. I need to cancel this. I’m over it.
Nichole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
[email protected] - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Liz O.
May 15, 2021
Very strong smell
POSTED BY:
Liz O.
May 15, 2021
The smell makes may head ache. It's different from the Madison Reed, where the smell is not so overwhelming.
Liz - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Catherine L.
May 15, 2021
Completely wrong colour
POSTED BY:
Catherine L.
May 15, 2021
I wanted an orangey-copper colour, and it came out cherry red/mahogany. It's a completely different colour and shade than what I wanted.
Catherine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anne Marie W.
May 14, 2021
Good in a pinch, not for regular use
POSTED BY:
Anne Marie W.
May 14, 2021
I could not make it to the salon because of my busy schedule, so I used this like I did during quarantine. It's good in a bind for a quick fix but not for all the time use if you have stubborn grey. It takes so long (I have a lot of hair) and honestly the grey coverage is not great. My grey is very stubborn around my face and it was barely covered. Only lasted probably one or two washes. I'm glad this is available in a pinch, but my hair needs the salon.
Anne Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Wendy C.
May 14, 2021
I did not achieve the colour I had hoped for,
POSTED BY:
Wendy C.
May 14, 2021
Sorry again I did not achieve the colour I had hoped for, still very flat tone, I even purchased Purple rinse, and STILL not even the slightest hint of purple was noticed, hair feels lovely, But think the colour I want can only be achieved in a salon ....
Wendy C. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with!
POSTED BY:
Kat D.
May 14, 2021
Website ordering and updating my pi
POSTED BY:
Kat D.
May 14, 2021
Your website is so antiquated. Pop ups are horrific. PLEASE create an APP that works better than the website without pop ups and interference with The Chat bubble in my face.
Kat - We’re truly sorry that you had some difficulty with our site. We take our clients' feedback to heart and continue to improve our site and products each and every day. We hope to continue helping you find hair perfection!
Annie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Maria T.
May 13, 2021
Beautiful colour but not the advertised
POSTED BY:
Maria T.
May 13, 2021
Beautiful colour but not even close to the one o the chart which is very disappointing, however I liked the colour but not what I wanted also fading way tooooo quickly
Maria T. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katie O.
May 13, 2021
Not impressed
POSTED BY:
Katie O.
May 13, 2021
This is my second try using this product and I've been thoroughly unimpressed both times. First time I tried it the gray coverage lasted for only a few days. Today I received a bottle for my roots and a bottle for my ends and those two colors do not mesh well and neither are the color I was hoping for.
Katie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lauren S.
May 13, 2021
Uggggh
POSTED BY:
Lauren S.
May 13, 2021
I asked for a neutral dark blonde base. It was too dark (a dark auburn brown) and too red. I told esalon. Their answer was to do highlights the lighten it up. I used their base color 3 times asking for lighter and less red each time. Every time it got darker and more red. And, I only did the roots. But this color spreads down the shaft on its own while you wait the allotted time. They’ve told me there is no way to fix the situation — only to go darker. If I had known that from the beginning, I would have chosen a much lighter base. I’m extremely disappointed with eSalon and my now dark copper hair. Going back to L’Oréal Excellence.
We truly appreciate your feedback, and are so sorry to hear your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts over email. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle B.
May 13, 2021
Too brassy and light from my roots
POSTED BY:
Danielle B.
May 13, 2021
I need another change because the gray doesn’t take from your products
We’re sorry to hear that your hair color is not covering your greys as expected! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
BERT W.
May 13, 2021
Did not like the color chosen for me
POSTED BY:
BERT W.
May 13, 2021
I wanted to go much lighter, but they don't give you the option? Instead it became darker than my real hair color? I hated it
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Check your inbox for more details!
POSTED BY:
Amie M.
May 12, 2021
BURNS
POSTED BY:
Amie M.
May 12, 2021
Burned all my head I even did a patch test and I've ended up with gooey scabs all over my scalp. Should of knew because the smell is so so strong. It also left my hair uneven even tho I followed the instructions to a T.
Amie M. - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been, and your color did not turn out as you had hoped. We have reached out to you via email to discuss this matter further. Please keep an eye on your inbox for more details.
Sara C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact via email and will be happy to assist in this process. Please keep an eye on your inbox for more details.
Lori - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elaine M.
May 12, 2021
Not impressed
POSTED BY:
Elaine M.
May 12, 2021
I have persevered with this however the colour has really poor staying ability and fades extremely quickly. The rinsing off process is extremely unpleasant as the dye seems to be very high in ammonia/peroxide and although I am not asthmatic it makes me wheeze. Overall since staring using this product my hair has gone down in condition massively and I definitely wouldn’t recommend it
Elaine M.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tomyco M.
May 11, 2021
Was Not Happy This Time
POSTED BY:
Tomyco M.
May 11, 2021
I must say I was quite disappointed with the results. I wanted it much lighter and I got closer to the color of my hair color that it is now which is burgundy. I'm trying to transition back to blonde. I'm really going to think mighty hard about if I'm going to order another color set.
Tomyco - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Melissa G.
May 11, 2021
Poor Application Directions
POSTED BY:
Melissa G.
May 11, 2021
By insisting in the directions that I begin with the new growth area, it created a hot copper area while the rest of my hair is brown. I look ridiculous. It has a terrible smell and left my hair in horrible condition.
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Samantha Z.
May 11, 2021
Great quality product, but not the right color
POSTED BY:
Samantha Z.
May 11, 2021
The color is only brown, whereas the picture showed a lot more red (copper mahogany). The quality of the product and feel of the hair is great and it is easy to use.
Samantha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Laura T.
May 11, 2021
Too Dark, not at all blonde
POSTED BY:
Laura T.
May 11, 2021
I never was happy with the color as it is brown, but very pretty on me. I will restart but am afraid I won't be happy with the color again. I want blonde hair and your dye turned me brown so I bleached it off. When I asked you for a toner for my now fully bleached hair you said you don't reccomend I tone my bleached hair. I was confused by that so cancelled my membership. I still need a flattering light to medium blonde toner or hair color
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan S.
May 11, 2021
Gray coverage poor
POSTED BY:
Susan S.
May 11, 2021
I followed instructions exactly but still a lot of gray after
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sheila C.
May 11, 2021
I did not like the color.
POSTED BY:
Sheila C.
May 11, 2021
I did not like the color. It looks like a bad ombré, the color didn’t cover all my greys. I truly dislike the look and color.
Sheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carrie H.
May 10, 2021
Terrible
POSTED BY:
Carrie H.
May 10, 2021
Did not cover my gray hairs this time. I tried to live chat and email and never got a response. So dissatisfied and disappointed. I have been using this product for almost a year.
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Erin B.
May 10, 2021
Not very happy
POSTED BY:
Erin B.
May 10, 2021
My hair color was more than a let down. The 2nd color was blotchy through my hair. The first color didn't even cover all my grays.
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Niurka - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Aga T.
May 10, 2021
Soo much NOT what I wanted
POSTED BY:
Aga T.
May 10, 2021
I picked beautiful ginger colour. I got a rather dark brown with warm red hints instead.
Doesn't matter my hair stayed nice and soft after dying when I have to now go to the shop and after a bit of wait get my old colour. Now I look older and not like me.
I hate the result I got. I am angry, upset, disappointed.
Aga T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Ruby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim B.
May 10, 2021
Awful
POSTED BY:
Kim B.
May 10, 2021
Blotchy, didn’t even color my roots, the last step to rub color into my roots is an awful awful experience. My scalp burned my hair felt dry and it looked terrible. Messaged colorist and got nothing back. Had to go back to box color die after all. Terrible experience
Kim - We're truly sorry that our color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Mandy F.
May 9, 2021
Ordered copper blonde, got purple hair instead
POSTED BY:
Mandy F.
May 9, 2021
Utterly devastated. Ordered copper blonde and my formula said copper blonde, but it turned out dark mahogany instead, actually purple... can’t believe it. So horrible.
Mandy F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
A P.
May 9, 2021
Ordered medium brown, got dark chocolate. Hair feels great, though!
POSTED BY:
A P.
May 9, 2021
The dark chocolate color is beautiful, don't get me wrong, and my hair feels healthy and lovely. On the other hand, I expressed a desire for a medium brown since this was my first time using eSalon. Maybe it will lighten up, but when I got was most certainly not medium brown. It is a lovely shade of deep chocolate. I have the unfortunate sensation that I will go back to the boxed stuff so I can count on a particular color. Thanks, though, for a great product.
A P. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Catherine L.
May 8, 2021
Did the same as the one before
POSTED BY:
Catherine L.
May 8, 2021
I asked for a lighter color without the red undertones and it did not change anything on my hair, they stayed the same
Catherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Julia K.
May 8, 2021
Rubbish - no better than box dye and expensive didnt cover grey
Julia K. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have contacted you via email and will be happy to assist in this process.
POSTED BY:
Sandra T.
May 8, 2021
They didn't send me what i requested
POSTED BY:
Sandra T.
May 8, 2021
Didn't cover my grey hair. Also i was expecting darker colour
Sandra T. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
POSTED BY:
Alice A.
May 8, 2021
Such a strong ammonia smell!
POSTED BY:
Alice A.
May 8, 2021
I was really excited when I received this kit, I loved all the personalisation and individual bottles. But upon opening the colours to I felt poisoned by the ridiculously intense ammonia smell that burnt my nose and it was therefore an unpleasant experience when applying on my hair. I like the resulting colour but it doesn’t appear to be very even so doesn’t seem worth the price and I’d rather go back to using a store bought one that at least isn’t going to stink out the place!
Alice A. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Cynthia H.
May 8, 2021
Missing items
POSTED BY:
Cynthia H.
May 8, 2021
I received my hair dye kit and was very surprised to not receive my whole kit. It is missing my shampoo and conditioner package and the stain remover and the gel to put around your face to help the dye wipe clean. The price has went up and now the quantity is going down. I would hate to move on to someone else.
Cynthia - We truly apologize that your most recent order arrived incomplete! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sylvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel F.
May 8, 2021
No coverage
POSTED BY:
Rachel F.
May 8, 2021
My hair is fairly light. Followed the instructions and still hardly any coverage. I look like a pinky blonde
Rachel - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Helen L.
May 7, 2021
Colour doesn't last
POSTED BY:
Helen L.
May 7, 2021
Really disappointed. My first colour was... OK. This colour totally faded after the first wash. I ended up having to put a box colour on within 3 washes.
Helen L. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda K.
May 7, 2021
Waste of time
POSTED BY:
Amanda K.
May 7, 2021
Color didn’t turn out the way it showed, turned out looking very dark with red tones, exactly what I didn’t want! Could have gotten these results with a $5 store bought box. Very disappointed.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sammy
May 7, 2021
Reasonable
POSTED BY:
Sammy
May 7, 2021
Too much packaging detail. The 'openthebox' experience would work for those interested in it. First product joining deal is fair. Personally I don't like my own colour choice at all. I'm not sure whether to ditch the obviously way too, 'dark' to be natural look, or 'bear with it'. Im not sure if I'll have to cut it out or lighten.
Sammy - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sherrie O.
May 7, 2021
didnt cover grays
POSTED BY:
Sherrie O.
May 7, 2021
esalon recommended that i only cover my roots and the product they sent didnt even start to cover my gray hair. Not worth the price.
Sherrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Hayley E.
May 7, 2021
Total money waste
POSTED BY:
Hayley E.
May 7, 2021
Leaves your hair like straw nothing at all like the colour you have asked for even when you cancel they still take £23 out of your bank.
Don't buy it will ruin your hair and waste your money would not recommend to anyone star should be a minuses it was pressed by accidentally
Hayley E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa W.
May 6, 2021
Nope not for me, color doesn't last. Hair looks dull and Blahhh
POSTED BY:
Lisa W.
May 6, 2021
I love it... truly surprised by how natural the color looks. Now I just need to see how long the color will last.
UPDATE: Re-colored again, color does not last at all! Very dissappointed.
When I signed up for the service, I explained that my gray hairs are incredibly difficult to cover. I was reassured that this product was going to be custom-made to take care of this problem. After following the instructions to a T, my gray hairs were not covered at all. I now have nice vibrant dark hair with brilliantly bright gray hairs showing. Unfortunately, this is my second experience with the company and I was told they would make the product stronger for my coverage. I don't know if they failed put that memo in when making my Custom kit, or if their products are just not quality, but I am beyond disappointed. I would reconsider using this company if I were you.
Heather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alex H.
May 6, 2021
Very dark
POSTED BY:
Alex H.
May 6, 2021
The colour was much darker than I expected I ended up having to remove it as it really didn’t suit me. It was a real shame as my hair felt lovely.
Alex H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
ANNIKA R.
May 6, 2021
Great colour but expensive
POSTED BY:
ANNIKA R.
May 6, 2021
Well packaged, covers greys but feel like it’s a big jump in price after intro cost
ANNIKA R. - Thank you for sharing your experience with us! We're so sorry to hear that you're not totally satisfied with our service. At eSalon, we create professional grade customized products to suit each client’s needs, and our expert stylists are available for consultation with every order for guidance. We hope that you consider using our service in the future!
POSTED BY:
Joyce H.
May 6, 2021
Too red
POSTED BY:
Joyce H.
May 6, 2021
Showed too much red. That’s one color I didn’t want
Joyce - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Elizabeth O.
May 6, 2021
Color faded
POSTED BY:
Elizabeth O.
May 6, 2021
Color was to light l, did not cover grey hair and faded within 2 weeks of shower.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Avin T. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley
May 4, 2021
Never Again!!
POSTED BY:
Ashley
May 4, 2021
You have absolutely ruined my hair! Feels like hay!! Its breaking and falling out. I've never had issues like that with my hair. The color I asked came out too dark which didn't really matter because it washed out pretty quickly my grays are now a rusty color and look hideous!! I'd rather have my gray hair 🙄
I'm so disappointed and so traumatized by this product. Please please don't try this product if you love your hair. Go to a salon or embrace what you have. I am so sad. I wish I would have just left my hair alone now.
Ashley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
marlene M.
May 4, 2021
Too dark and hair was terribly dry
POSTED BY:
marlene M.
May 4, 2021
Not what i expected....... Hair was too dark and left very dry...
Marlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Erin D.
May 4, 2021
Red and pink not copper
POSTED BY:
Erin D.
May 4, 2021
My hair is red at the roots a kind of mahogany in the middle and pink at the ends
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emma K.
May 4, 2021
Don’t recommend
POSTED BY:
Emma K.
May 4, 2021
The color match was great. It did not last very long at all. I started out telling them I need something for stubborn greys and they didn’t send something to cover that. When I let them know, they sent another one free that covered them better. However after about 3 washes (with color safe shampoo and conditioner) neither dye lasted. Store bought dye lasts longer. Paying more at a salon for it to last and cover good is worth the money.
Emma - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nabila A.
May 4, 2021
Not worthy
POSTED BY:
Nabila A.
May 4, 2021
I am gtg more whites after using the color set and it fades in two weeks not happy with the color although I am using from months now but not gona use again
Nabila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future!
Winsome - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Debra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monique K.
May 4, 2021
The color does not have enough red in it
POSTED BY:
Monique K.
May 4, 2021
I'm not really happy I got disappointed there was not enough shiny red in it. I'm hoping that they can adjust it to my liking, I really do
Monique - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Venesa V.
May 3, 2021
Not happy
POSTED BY:
Venesa V.
May 3, 2021
Drill nor getting the color correct Im not happy at all
Venesa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Magdalena G.
May 3, 2021
Severly Dried My Hair
POSTED BY:
Magdalena G.
May 3, 2021
I'm not satisfied with the product . I have been coloring my hair for years never had my hair be severely dried It took a month with several deep conditioning treatments for my hair to be some what normal. I want to cancel the services. The tools to color my hair are amazing
Magdalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lucia R.
May 3, 2021
Orange roots, and left over dye
POSTED BY:
Lucia R.
May 3, 2021
Got Orange roots..
..and left over dye for last step, got HOT (is that normal?)
Lucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ava B.
May 3, 2021
Fades fast , inconsistent color
POSTED BY:
Ava B.
May 3, 2021
Colored 1 week ago color.has rapidly faded and and blochy due to two bottle methods. Big no canceling and moving to Madison Reed. Sister did color co by Loreal was nice and has stayed we color 3 days apart. Very nice coloring. Mom used Madison Reed color is beautiful. ( Soap and conditioner stank. )
I like the box and the packaging with my name and everything. Cute I wanted it to work. Just didn't.
Ava - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy M.
May 3, 2021
Not enough hair color to do all my hair?
POSTED BY:
Amy M.
May 3, 2021
This was definitely not enough to dye all my hair? I'm very disappointed and may cancel my account. I have alot of hair and I was only given one bottle to dye my whole head, it's just disappointing because I've had great success with this company in the past.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katherine N.
May 3, 2021
Poor coverage, hair feels rough
POSTED BY:
Katherine N.
May 3, 2021
I've found that while using the e-salon dye, my hair doesn't feel soft and beautiful like it normally does. The dye makes it feel rough and straw-like.
I've also found that the colour doesn't always cover my regrowth, even when I know that all of my regrowth is covered. It is often patchy and has a very different shade than the main hair colour (which was an issue when I was first sent the colour, but now the main lengths have faded). I'll be going back to box colour, thank you.
Katherine N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kayla C.
May 2, 2021
My custom hair color did not live up
POSTED BY:
Kayla C.
May 2, 2021
my custom hair color turned out nothing like what i wanted
Kayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lourdes O.
May 2, 2021
I will like to change the color for my next order
POSTED BY:
Lourdes O.
May 2, 2021
The orders are to every two weeks I like to changed to every tree months and also I want to change the color to a light color I want to keep the color from the first order
Lourdes - Thank you for your review. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brianna Y.
May 2, 2021
It’s nice, but...
POSTED BY:
Brianna Y.
May 2, 2021
It doesn’t cover my greys. I don’t have much, but this doesn’t cover them. The color also fades relatively quickly. I only wash my hair two or three times a week, I use color safe shampoo and conditioner, and I deep condition twice a week. I also asked for an ash tone to knock down the warmth in my hair, and this didn’t do that. I’m not sure if I’ll order again, or try Madison reed next time.
Brianna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jamison Horton J.
May 2, 2021
My experience with Esalon
POSTED BY:
Jamison Horton J.
May 2, 2021
All I wanted was to have a beautiful blonde color hair you know all over color because 2020 was horrible no salons open so I wanted 2021 to be different so I chose esalon after an in depth questioner and saying I had long THICKHAIR I GOT 1 BOTTLE AND ROOT TOUCH UP with 15months of no permanent color I was so excited then to receive a touch up bottle like WTF YOUR COLORIST GETS TO DECIDE HOW MUCH HAIR DYE I WAS SENT WHY I WANTED ALL OVER COLOR SO 2 BOTTLES TO DO ALL OF MY HAIR BUT NO I DIDN'T GET A GREAT EXPERIENCE IT WAS HORRIBLE SO DISAPPOINTING TO SAY THE LEAST. DID I GET A COLORIST THAT DOES NOT KNOW WHAT SHE WAS DOING OR WHAT SO NOW I'M GOING TO TRY MADISON REED HERE IS HOPING IT IS BETTER THAN THE COMPLETE SHIT SHOW I GOT FROM ESALON MY SCORE FOR ESALON IS NEGATIVE 10 WHY BOTHER WITH ALL THE QUESTIONS WHEN YOU DONT CARE FOR THE ANSWER THANKS FOR NOTHING ...MY BLOGGETS ARE SO GLAD I INFORMED THEM OF MY EXPERIENCES
Jamison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leslie T.
May 2, 2021
It's ho-hum color; no big deal
POSTED BY:
Leslie T.
May 2, 2021
too brown; not enough information to effect correct color
Leslie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle C.
May 2, 2021
Colour not remotely similar
POSTED BY:
Michelle C.
May 2, 2021
Ordered Dark Blonde (cool beige) which was being applied to already coloured hair (golden blonde). The aim was to tone down the existing brassy tone and go a slightly darker blonde. The result was not even remotely blonde, my hair has turned light chestnut brown with a horrible rust tinge (when I expressly stated I didn't want brassy tones). I am not a novice when it comes to home colouring and this is by far the worst colour result I've ever experienced. I am now stuck with this horrible dark rust colour until I can see my hairdresser to correct it and thanks to the pandemic I can't get an appointment before June. I have cancelled my account and would not recommend.
Michelle C. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
elisabeth M.
May 1, 2021
Didn’t take
POSTED BY:
elisabeth M.
May 1, 2021
The last time I used my eSalon it was great and worked perfectly! This time it didn’t take at all. I still have gray roots! There’s actually no place on Customer Support to register a complaint so I decided to put it here!
I really would LIKE another bottle, free, because this one was a waste of money, time and effort!
Elisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Babita S.
April 30, 2021
No effect on black hair
POSTED BY:
Babita S.
April 30, 2021
I followed my personal directions exactly and did a strand test using the esalon strand test how to video. No visible effect to hair color but it did do damage.
Babita S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our eSalon team member to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Olivia G.
April 30, 2021
Packaging good
POSTED BY:
Olivia G.
April 30, 2021
This is good but be ware my hair has no gone black when I wanted a nice brown
Olivia G. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amber B.
April 30, 2021
Terribly greasy even after washing several times a day.
POSTED BY:
Amber B.
April 30, 2021
Once color was completed, my hair looked so greasy it looked like I just washed with with a bottle of vegetable oil. I washed it three times a day and finally, day 6 my hair lost the greasy look. Terrible!
Amber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alexandra K.
April 30, 2021
Not quite what I expected
POSTED BY:
Alexandra K.
April 30, 2021
I ordered a mahogany color semi-permanent color which took a very long time to arrive. I eventually received it and you sent me an extra set for the wait. Much appreciated. However, I was not aware that your service sends you the set on a rotation, meaning I may not want this color the next time I dye my hair. So, I am trying to figure out how to send it back. Now, about the color. It came out more purple which is cool but a bit to dark at first, although, it does mellow, but most people saw purple rather than mahogany red. Also, it didn't cover my greys that well but that may have been the application itself. I dye my hair very sparingly because I have thin hair and I am in my 40's so it can't take too much.....otherwise, nice product.
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
LizC
April 29, 2021
Not recommended for going lighter, made hair orange!
POSTED BY:
LizC
April 29, 2021
I have dark blonde hair that hasn't been coloured in years. I chose a medium blonde ash hair colour from eSalon and the tint rinse for blonde hair just incase there was a bit of unwanted tones after colouring. Followed all the instructions but my roots came out ginger/orange and the tint rinse did nothing to neutralise this. I now have orange roots and gingery ends and going to have to go to a hairdresser to do a colour correction which will undoubtedly cause alot of damage to my hair and cost a fortune!
LizC - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Trish I.
April 29, 2021
Color was beautiful but, my grays are still very noticeable...
POSTED BY:
Trish I.
April 29, 2021
I followed the steps completely and the color was beautiful where I wasn't gray. My grays are still completely exposed unfortunately. I really wanted to love this, I wish it covered my grays!
Trish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Aisha R.
April 29, 2021
Wrong color didn’t cover gray!
POSTED BY:
Aisha R.
April 29, 2021
Dried my hair out so bad! Wrong color and didn’t cover any gray! Very disappointed
Aisha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Janette J.
April 29, 2021
LEAVE IN TIME SHOULD BE ADJUSTED.
POSTED BY:
Janette J.
April 29, 2021
I had to leave the color on longer because it was not covering my hair. What's going on? I never experience anything like this before.
Janette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jill M.
April 29, 2021
Color preferred
POSTED BY:
Jill M.
April 29, 2021
Today I attached a photo of my current color and a picture that is what I’m trying to accomplish with the highlights.
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carol A.
April 29, 2021
Wasn’t Permanent
POSTED BY:
Carol A.
April 29, 2021
My color washed out & I thought it was supposed to be a permanent color/it even got on My light gray pillowcase when I must have perspired when I was asleep/I’m not happy at all w/My product
Carol - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Hala O.
April 29, 2021
No.
POSTED BY:
Hala O.
April 29, 2021
I have been coloring my hair at home for 22 years. This was the most difficult and messy home application kit I’ve ever used, and the color (I ordered a copper mahagony) is mousy brown. I look terrible and will need to have it professionally corrected.
Hala- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
