Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
I questioned the color choice when setting up profile. Told them the color I previously used was dark brown. Emailed e-salon about my concern that the color would be too dark. It took me until today to get the nerve up to even do a strand test. As I said, this color is way too dark and Mahogany color. So glad I didn't color all my hair.
Katherine - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Karen K.
October 27, 2016
coloring
POSTED BY:
Karen K.
October 27, 2016
too red had to get it redone by a beautician cancel my account
Karen - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
April K.
October 26, 2016
Not satisfied with my color...
POSTED BY:
April K.
October 26, 2016
My intentions were to get my natural all over color done before my I went to get my haircut/hilights and low lights with my stylist. To save money and time at the salon I wanted to do my roots at home as I have a lot of gray and my hair grows quickly. I requested dark brown but my end result was definitely BLACK. I emailed to request a change but was told I could not go lighter....I spent hours in my local salon getting the color lighter. The idea is great but I don't think it's right for me at this time.
April - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Ali C.
October 26, 2016
Store product just as good
POSTED BY:
Ali C.
October 26, 2016
Only last 2 weeks before roots show just as good as store color and want to cancel
Ali - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Deb S.
October 26, 2016
disappointed
POSTED BY:
Deb S.
October 26, 2016
The color was great, almost perfect, but it really dried my hair and faded faster than most other brands I have tried.
Deb - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Lindsey M.
October 25, 2016
No change
POSTED BY:
Lindsey M.
October 25, 2016
I have tried you guys 4 times now and still no change. Gray coverage only last 1 week.
Lindey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carolina N.
October 25, 2016
not as expected
POSTED BY:
Carolina N.
October 25, 2016
I requested the color on the rest of my color to be darker, more similar to my roots, but still got a very light color on the rest of my hair. It looks like I didn't dye my hair. I am not sure if it was color or the shampoo/conditioning that left my hair dull and greasy. Not very happy since the first time, but wanted to give it a shot the second time. Still not happy.
Carolina - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Rebecca T.
October 25, 2016
RED
POSTED BY:
Rebecca T.
October 25, 2016
This last shipment of hair color turned my roots red, the rest of the hair was dark brown. I had to go to a hair Salon to have it fixed, which cost me $50!!!!
Rebecca - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Sylvia F.
October 25, 2016
Dried Out My Hair
POSTED BY:
Sylvia F.
October 25, 2016
The color was correct, but the product really dried out my hair. I have been using conditioner to try and revive it, but it remains dull and stiff. I can't really use this product on my hair.
Sylvia - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit in accordance with our Satisfaction Guarantee. We have e-mailed you instructions on how to not have this stiffness issue happen in the future. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Cheryll O.
October 25, 2016
Awful!!! I need a refund for two months!!
POSTED BY:
Cheryll O.
October 25, 2016
The first time I used e salon it was great. The second time I used e salon it turned my hair a pink red! I was so upset, I made an appointment at a reputable salon in Houston. It was a 5 HR appointment during which they scrubbed my hair so they did not have to strip it and damage it anymore than it was already damaged. I had to go to a MUCH darker color and it cost me around 300.00. It has taken me almost a month to get over the frustration and anger. I received my Oct color pack the other day and it reminded me to let you know how absolutely awful your product is! I will not be using it again, I will not be recommending it to anyone and I am very, very disturbed and wanted to let you know how much grief it has caused me. I have cancelled my orders and do not ever want to be contacted again unless you are refunding my $ for the past two months.
Cheryll - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your last 2 hair color orders, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
Beatrice - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Karen E.
October 23, 2016
Turned my blond hair GRAY
POSTED BY:
Karen E.
October 23, 2016
Just awful. Ask to have the color made with some white in it. Trusting esalon, i used it and results was DARK BLUE GRAY. I have received no refund. Nothing. Some Guarantee... BUYER BEWARE
Karen - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Ann G.
October 22, 2016
Just not enough
POSTED BY:
Ann G.
October 22, 2016
I have very thick wavy hair and there is just not enough color. It isn't worth it for me and I'm not sure about the color...at all...😳
Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You color. We're always looking to improve our service and products, and truly value everything our clients say. We see you were able to speak with a representative. We hope to continue helping you find hair perfection!
POSTED BY:
Pamela V.
October 22, 2016
Not satisfied
POSTED BY:
Pamela V.
October 22, 2016
Not happy with my color,it made my hair feel like straw, please cancel my account.
Pamela - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Adeline S.
October 22, 2016
A little too red
POSTED BY:
Adeline S.
October 22, 2016
A bit more red than I had expected. Really pretty shade but I prefer more brown. My roots are a little to light, it was recommended that the shade I had picked would be too dark. It came out the opposite. Followed the instructions to a T as well....
Adeline - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Joanna M.
October 21, 2016
Good colour
POSTED BY:
Joanna M.
October 21, 2016
Nice colour but wanted a full head not just a root touch up as it was the first time I used this colour. So there wasn't enough to go on all my hair
Joanna - Thank you for reaching out to us. Upon reviewing your profile, we can see someone has already contacted you to remedy the situation. We can't wait to create your perfect hair color!
POSTED BY:
Al J.
October 21, 2016
Store Bought performs better
POSTED BY:
Al J.
October 21, 2016
I love to help my wife with her hair. I was excited to try this product. Sadly, the store bought product is cheaper and performs much better. I will not purchase this again.
Al - Thank you for your feedback! We have gone ahead and refunded your order per our satisfaction guarantee. Thank you for giving eSalon a try! We will be reaching out to you shortly.
POSTED BY:
Hannah M.
October 21, 2016
Hair color
POSTED BY:
Hannah M.
October 21, 2016
This hair color was too brown and under a month, it faded out and I'm back to my original hair color before I dyed it.
Hannah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Nicole - We apologize that you're seeing your results as too warm. We see that a representative has reached out to you and issued a refund, per our Satisfaction Guarantee. Again, we apologize you were unhappy.
POSTED BY:
laurie R.
October 21, 2016
not pleased
POSTED BY:
laurie R.
October 21, 2016
i am not pleased at all with this product. my hair is much softer and glossier with my cheaper over the counter drug store brand. the color was the exact same which is good but the other is not anything different like the photos show in advertisement. i would say it was worth the ten dollar amount for a first delivery and try but not worth the higher price at all . i prefer to stay using the one that leaves my hair soft not a stringy feeling. very dissapointed in what i thought would be a wonderful product.. no thank you on further purchases
Laurie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Candace S.
October 20, 2016
Not What I Expected
POSTED BY:
Candace S.
October 20, 2016
This was a great idea, but it wasn't as good as everybody says it is. First off, the dye doesn't rinse out very well, the shampoo wasn't shampoo, and the conditioner doesn't condition your hair. Second, after rinsing, shampooing, and conditioning, my hair felt very damaged and stringy. I had to do a deep condition over night and then re-shampoo (to remove the rest of the dye) and condition my hair the next day and it still felt stringy. Third, the color wasn't what I wanted. I wanted a purple tone, but all I got was brown. I'll be going elsewhere to get my purple hair color. Thank you for the experience though.
Candace- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We have gone ahead and reached out to you regarding this matter to see how we can best assist you.
POSTED BY:
Lauren H.
October 20, 2016
Color Off, Strong Scent, Fried ends
POSTED BY:
Lauren H.
October 20, 2016
I was really hopefully for this product to be something I loved. But it was disappointing to say the least. Color was pretty much brown, not a red/copper variation. The smell was so strong, it was difficult to apply between holding my breath and my eyes burning. I didn't apply to ends, only through the wash as suggested in instructions, yet it still managed to fry the end of my hair.
Lauren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tracy L.
October 20, 2016
Greys show through in one week
POSTED BY:
Tracy L.
October 20, 2016
I loved the color, but it only lasted one week before greys came through.
Tracy - Thank you for bringing this to our attention. We apologize for the results you received and would love to reformulate your color with better grey coverage. We will be reaching out to you shortly!
POSTED BY:
Pat T.
October 20, 2016
Color
POSTED BY:
Pat T.
October 20, 2016
It was a geat color but was a little darker than what I wanted
Pat - Thank you for reaching out to us. We apologize your color was slightly darker than you were hoping. We will be reaching out to you in hopes of creating your perfect color!
POSTED BY:
Pam B.
October 19, 2016
Didn't last
POSTED BY:
Pam B.
October 19, 2016
I am in my third order. The color is good but it does not give 100% coverage and does not last longer than three weeks, if that.
We apologize that your most recent orders did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Erin W.
October 19, 2016
Not what i expected
POSTED BY:
Erin W.
October 19, 2016
After hours of agonizing and tweaking Didn't look like anything I asked. Blaugh. Likely won't order from this sight again.
Erin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Hilary B.
October 19, 2016
Does not cover gray
POSTED BY:
Hilary B.
October 19, 2016
I put in my profile that I need to cover gray, yet was provided the demi-permanent color. When I said it only covered for a week (two washes) I was told I should be using the permanent to cover gray. So, if I put that that was my goal, why was I advised and provided the wrong product?
Hilary - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Alissa D.
October 18, 2016
Too Dark
POSTED BY:
Alissa D.
October 18, 2016
I loved the whole process
But feel the color is just a bit too dark for what I was looking for.
Alissa - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color that stays away from too much warm tones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Jenna H.
October 18, 2016
Great color, problems with resistant gray
POSTED BY:
Jenna H.
October 18, 2016
I left it in the length of time recommended. Color seems to fade from gray or white hair faster. Maybe I should've done all over color since the formula was changed to solve the resistant gray coverage. I like the color, get a lot of compliments.
Jenna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Denise B.
October 18, 2016
Has hints of red and fades to red
POSTED BY:
Denise B.
October 18, 2016
This "custom" color is like all of the other medium brown hair colors I have tried. It has undertones of red (which I'm trying to avoid) and fades to red in the sun or after a few weeks. It is the most drying hair color I have ever used. The Tinted Love product did not help to maintain the brown color.
Denise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Annette S.
October 18, 2016
THIS IS NOT WHAT I ORDERED!
POSTED BY:
Annette S.
October 18, 2016
I ordered a BLUE BLACK color.
I got a RED undertones coloring!
I WANT A REFUND!!!!
Annette - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kenna W.
October 18, 2016
It was not the color that I expected
POSTED BY:
Kenna W.
October 18, 2016
The color was not what i expected. It is an ok color, however, it did not cover my grey hair, and I really do not have that many of them.
Kenna - We’re sorry to hear that your hair color did not cover your gray as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sue C.
October 18, 2016
error in color
POSTED BY:
Sue C.
October 18, 2016
Instead of the color changing to brown, it is now a light auburn. I can live with it, but I am a little disappointed.
Sue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Cynthia B.
October 17, 2016
Dull Brown Lifeless Color
POSTED BY:
Cynthia B.
October 17, 2016
Horrific is really the only word to describe this experience. Utterly horrific.
Cynthia - Thank you for taking the time to send us feedback. I can see we were able to speak with you today regarding our options of speaking with a colorist for a complimentary redo and you were able to get a refund. We apologize for any unwanted results.
POSTED BY:
Sarah P.
October 17, 2016
Wrong colour
POSTED BY:
Sarah P.
October 17, 2016
Easy to use but colour seemed more red than orange this time.
Sarah - Thank you for sending us your feedback. We have forwarded your notes to your colorist and they will be in touch with you before your next order. Please let us know if we can assist you further.
POSTED BY:
Kauline H.
October 17, 2016
Did not cover the gray
POSTED BY:
Kauline H.
October 17, 2016
I do not want to use your product anymore. It did not cover the gray, was not the correct color and for the price I can pick up the color and look at it myself. DO NOT SEND ME ANYMORE.
Kauline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Debra - Thank you for giving us your feedback! After reviewing your account, I can see a colorist is getting in touch with you regarding a reformulation. Please let us know if there is anything else we can do.
POSTED BY:
Erin M.
October 17, 2016
Used to work better
POSTED BY:
Erin M.
October 17, 2016
It doesn't cover all the gray like it used to :(. I use it like it says, but I still see gray.
Erin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Cathi P.
October 17, 2016
A little too red
POSTED BY:
Cathi P.
October 17, 2016
The first application of the custom color turned out ok. It was a little darker and more on the redder side than I prefer, but it looked ok. This last time I followed the instructions exactly and my roots are redder and lighter than the rest of my hair and it looks awful! I'll be wearing my hair up for a while until it's safe to try and color them again and now I'm going to have to go to a salon to fix this mess! Very unhappy with the results this time around.
Cathi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
vicki M.
October 16, 2016
No better or worse than the product I usually buy over the counter
POSTED BY:
vicki M.
October 16, 2016
I was expecting something far superior to the product I normally use, however this product is no different.
What I didn't like was the smell and also it was virtually impossible to rinse out the shampoo and conditioner. It left my hair looking and feeling like straw and I eventually re-shampooed & conditioned my hair using my own products. The colour was quite nice though.
I also don't like the fact that I cannot delete my payment details from my account.
Vicki - Thank you for taking the time to send us a review on your experience. We apologize that your results were not totally satisfactory. Also, we were able to erase any payment details on your behalf. We will be reaching out to you shortly to see if there is anything else we could do to remedy this.
POSTED BY:
Jennifer M.
October 16, 2016
Still not covering my gray for more then 10 days
POSTED BY:
Jennifer M.
October 16, 2016
still not covering my grays for more then 10 day. I love the ease of your hair color and am willing to give it one last chance but I need to have MUCH better coverage.
Jennifer - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Vinet M.
October 16, 2016
I requested a refund
POSTED BY:
Vinet M.
October 16, 2016
If you see my profile pic, I'm not happy. My once light brown hair is reddish Brown with brassy red highlights and it did not cover grey hair. I followed instructions to the letter. Shampoo and conditioner was really good but only one application was sent.
Vinet - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jan E.
October 16, 2016
Still too dark
POSTED BY:
Jan E.
October 16, 2016
Color is still too dark Looks a bit brassy this time
Jan - We are sorry that your hair color turned out darker and brassier than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kandra B.
October 15, 2016
Unhappy
POSTED BY:
Kandra B.
October 15, 2016
I am not pleased with this product at all! Within a couple of days, my hair started turning a rustic brown around my face and temples. I have never experienced this before when I have used store brand colors, or when I had it done professionally. Thank you, but no thank you!! I will stick to the store brands!!
Kandra - Thank you for giving us feedback on your hair color experience. We apologize you are having a negative experience and would love the chance to make it up to you with a complimentary reformulation. We have added a credit to your account and will be reaching out to you!
POSTED BY:
Donna A.
October 14, 2016
Wasn't the color I wanted
POSTED BY:
Donna A.
October 14, 2016
I don't what went wrong but it was a lot darker then then light blonde. Maybe they read light brown because that's the color I ended up with. Otherwise, my hair was more health and shiny. Was happy with that. Now I'm turning gray and decided to try once again to give this a go. Hopefully they will get the BLONDE color correct.
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Janice - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Janine H.
October 14, 2016
Help!!!
POSTED BY:
Janine H.
October 14, 2016
Concerned that grey @ both temples not colored, I had requested the color to be lighter to kind of blend in with any uncolored Grey's, and was told next order my color will go lighter. Keeping fingers crossed.
Janine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Mona
October 14, 2016
Unhappy
POSTED BY:
Mona
October 14, 2016
Received in a box & the bottle leaked open. It was all over in the box. The box got dyed with my hair color.
Mona - We're sorry to hear that your order arrived damaged. We are currently processing a complimentary replacement order for you and have reached out with further details.
Adrian- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sheryl C.
October 13, 2016
Great product for the cost!
POSTED BY:
Sheryl C.
October 13, 2016
I received my custom color in the mail today and followed the directions to touch up my roots. My last color was at a salon and this color blended perfectly! The only negative I can say is that it did not color the gray along my hairline (by the ears and nape of the neck) as well as I would have liked. It did, however, cover perfectly every where else!
Sheryl - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We're happy to hear the color blended perfectly! We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Linda H.
October 12, 2016
Color
POSTED BY:
Linda H.
October 12, 2016
Mine is too red
I think it's 20 v. Need a more natural brown/ gold/ red combo. Bought light golden brown by Loreal at the drugstore last time to tone down the red. I still have your last shipment.
Linda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Tiffany M.
October 12, 2016
Product great wrong color
POSTED BY:
Tiffany M.
October 12, 2016
I wanted purple hair with a little brown showing. My hair is just dark brown with very little purple. Very disappointed in the color. Love the company though.
Tiffany- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Brenda O.
October 12, 2016
2nd Time Around
POSTED BY:
Brenda O.
October 12, 2016
found time to apply my color after receiving it weeks ago. This is my second time using color from eSalon and I'm still not satisfied. I follow the instructions closely with the exception of a few minutes due to having long thick hair. After I was done washing/ rinsing out the color it feels sticky and strands clump together. This is what happened the first time. I won't be ordering again. I was hoping the first time was just a fluke but not so for me.
Brenda - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience.
POSTED BY:
Diane B.
October 11, 2016
Hair
POSTED BY:
Diane B.
October 11, 2016
The color was too dark. Cancel this account and do not send any more. thank you
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Melissa B.
October 11, 2016
Love color, hate feel
POSTED BY:
Melissa B.
October 11, 2016
I love the color but it was very difficult to get out of my hair and my hair feels chunky and hard to comb through. My hair is very thick so may be due to that.
Melissa - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further.
POSTED BY:
Amy D.
October 11, 2016
Latest root color was too orange!
POSTED BY:
Amy D.
October 11, 2016
I know we lightened the root coverage, but now am thinking it has to go darker again. Maybe back to the original. So it will be darker for the first few days and then fade into brown vs. being orange. Orange was scary!!!! Thank you!
Amy - We're sorry that your most recent order turned out too orange. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Bobbie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Charlotte P.
October 11, 2016
It was a good color, but...
POSTED BY:
Charlotte P.
October 11, 2016
It only lasted about 2 weeks and BAM my greys were back to haunt me. I'm hoping with my input this next time will be better, but if not it's back to the overpriced salon I go. Or box color *ew*
Charlotte - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Carol R.
October 11, 2016
First time user
POSTED BY:
Carol R.
October 11, 2016
The color was good but just made my hair all darker. I was hoping that some natural highlights would stay. I was really wanting some red which usually happens when I use brown/blonde (medium golden brown)
If I put red hightlights in what color would help them stay?
Carol - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Denise M.
October 10, 2016
Bland color
POSTED BY:
Denise M.
October 10, 2016
Lacks depth and dimension. Never got the red I wanted, always had to buy OTC red to recolor. Disappointed.
Denise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rebecca H.
October 10, 2016
I am very dissappointed.
POSTED BY:
Rebecca H.
October 10, 2016
My hair was blond with dark roots and many grays in my roots. I chose a copper color that was vibrant and bright, and I somehow ended up with a dull dark auburn that never fully covered my gray's and is a very flat and dull color. I wanted a color that was vibrant and shiny, bringing color and light to my face and one that was great for the fall, this truly missed the mark I'm disappointed.
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Carmen - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Rebecca C.
October 8, 2016
Disappointed
POSTED BY:
Rebecca C.
October 8, 2016
The color was good but not lasting. The worst problem I had was it was to strong with ammonia.... my scalp broke out in a rash and even though I washed it off of my ears they were burnt by the solution. I'm sorry I can no longer use your products. It is just too strong for my skin.
Rebecca - We’re so sorry to hear that your eyes and scalp were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention.
POSTED BY:
Kim T.
October 7, 2016
Hair feels terrible after use
POSTED BY:
Kim T.
October 7, 2016
Love the color but it leaves a residue in my hair. Had to use a clarifying shampoo 3 times before my hair felt normal. The fumes also burn my eyes while coloring. Probably will cancel my next order and go back to over the counter color.
Kim - We’re truly sorry to hear that you were unhappy with your color and experienced hard to remove leftover color residue. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
SUE H.
October 7, 2016
my hair ended up black, not the red-ish I requested
POSTED BY:
SUE H.
October 7, 2016
followed directions, every step. my hair ended up black and I had to have a salon fix it for me as I was getting ready for a wedding/vacation and did not want black hair.
Sue - We're truly sorry to hear that your hair color turned out darker than you expected. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Cynthia G.
October 7, 2016
Color didn't cover all gray
POSTED BY:
Cynthia G.
October 7, 2016
I followed the directions, left it on a little longer and it did not cover all the gray as I had hoped.
Cynthia - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Cyndi R.
October 6, 2016
Not Happy
POSTED BY:
Cyndi R.
October 6, 2016
Color may have worked well if I had not had to wash my hair 3 times to get all the oil out of it after I colored. What on earth was in it to do that. My hair felt weighted down and the shampoo you provided (& that I bought a bottle of) didn't do a thing to get the grease out after two shampoos. Had to use my Nexium shampoo the 3rd time to feel like my hair was clean. By that time, grey was showing around my hairline. Don't want to do this again and your shampoo & conditioner that I bought might work on short hair that is washed every day, but that is not my case.
Cyndi - We’re sorry that your recent hair color left your hair feeling weighed down and difficult to wash out. This feeling is most likely caused by residual color still coating your hair and/or scalp. To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further.
POSTED BY:
Lois M.
October 6, 2016
Messy
POSTED BY:
Lois M.
October 6, 2016
I really liked the medium blonde color and the condition of my hair afterwards. However, it was so messy to use. The solution ran down my face, and the timing was much longer than my previous hair color. I am going back to my drugstore brand which is cheaper, thicker, and takes less time.
Lois - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Anita P.
October 6, 2016
The coloring is never the same
POSTED BY:
Anita P.
October 6, 2016
I'm getting so frustrated, I've never changed the color and every month I'm always surprised at what I get. This month it's dark again, last month I was a blond. Go figure.
Anita - Because you felt our Hair Color didn't provide the consistent results you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tara W.
October 6, 2016
Hate this product
POSTED BY:
Tara W.
October 6, 2016
I have 2 unopened boxes and a 3rd on the eay!! A waste of $75!!! I ask that NO RED tones be used. I am a dark blonde. It had lots of red . I have tried to cancel the product and it just keeps coming!!! CANCEL MY ORDER!!!
Tara - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kathi G.
October 6, 2016
Color has changed
POSTED BY:
Kathi G.
October 6, 2016
First time I loved it. Second time I decided I needed to double my order. Third time the color seemed much redder. Still like the service and product. I'm just not sure the color is consistent.
Kathi - While we're glad that you're enjoying our product and service, we're sorry you feel the color is inconsistent. We see that your most recent order contained a bottle of Color Enhancing Gloss designed to revive and refresh the red tones on the length of your hair. Moving forward, if the gloss is included with your future orders, you should see the color become more consistent overtime.
POSTED BY:
virginia B.
October 6, 2016
color came out just fine
POSTED BY:
virginia B.
October 6, 2016
coloring was not a problem it lasted no longer than the brand i was using before i order. i even let it stayed longer .. but no on rooted area last same 3 weeks same as my old one. yours is better for the hair .but i was going for lasting effect.
Virginia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Karla
October 5, 2016
Not pleased
POSTED BY:
Karla
October 5, 2016
Unfortunately, the product dried my hair. The color was not what I expected and did not cover all my gray.
Karla - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Karen H.
October 5, 2016
First time trying the product
POSTED BY:
Karen H.
October 5, 2016
It was easy enough to apply, but the color match was off. For some reason this seemed to be a little darker and have a hint of red in it. It covered the roots great, but I was disappointed in the color match. I even sent in a few pictures.
Karen- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan R.
October 5, 2016
Love the color
POSTED BY:
Susan R.
October 5, 2016
But my hair felt like straw.... will not be getting this anymore.
Susan - We’re sorry that your hair felt like straw after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Chrishawn T.
October 5, 2016
Custom Hair Color
POSTED BY:
Chrishawn T.
October 5, 2016
The color I still too dark. Also not much gray hair coverage.
Chrishawn - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Darlene G.
October 4, 2016
So so
POSTED BY:
Darlene G.
October 4, 2016
I'm 50% grey, I ordered this thinking it would be a better product when I couldnt get to the salon over the drug store. Unfortunately I have been on my third box thinking it would get better. It has left my grays shinny and exposed, and the color fades very quickly/ Not to mention the quality of my hair is degraded and rough.This was sadly disappointing, I really wanted this to work out.
Darlene - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kwan W.
October 4, 2016
Wrong color
POSTED BY:
Kwan W.
October 4, 2016
Was sent same color (brown- mahogany) after request new color (brown-ash). Now my salon color has old color roots. Fancy....
Kwan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Mina C.
October 3, 2016
Expectations
POSTED BY:
Mina C.
October 3, 2016
Hello, I'm writing this to review my first use of the color i ordered.
I didn't expect a huge difference because my hair is already black with very little brown tones. I wanted a more blue tint. The color that was sent was soft black with blue. I tried one bottle, an there was no significant change. It did make my hair shiny though.
I really wanted the blue tint to be more prominent. I have watched youtube videos of young ladies with the desired color i want. Their blue tint came out more even starting with dark hair already.
Mina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Christina W.
October 3, 2016
Not what I wanted!
POSTED BY:
Christina W.
October 3, 2016
Not at all the color I described or wanted. Came out sooooo much darker!
Christina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Jane L.
October 3, 2016
No where near the color I requested.
POSTED BY:
Jane L.
October 3, 2016
Disappointed they didnt e-mail me a pic of the color they were sending before they sent it out so I could have cancelled the order. Plus there wasn't enough color to do my whole head and I had to run into town and get over the counter to fix and adjust color.
Jane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Bobbie M.
October 3, 2016
I was not impressed.
POSTED BY:
Bobbie M.
October 3, 2016
I was not impressed. My hair is DULL. Frizzy. It was not like this before. Delete ALL my information from your data base please. I have tried to do so myself and your system will not allow me to remove my information. Thanks.
Bobbie- Thank you for your feedback. We apologize for the disappointing experience you had with our Made for You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we were able to help you. We hope to continue helping you find hair perfection!
POSTED BY:
Christina P.
October 3, 2016
This color was not for me.
POSTED BY:
Christina P.
October 3, 2016
I was disappointed because this was my first attempt at using eSalon. The service was great, the website is awesome, and I was really looking forward to it. However, the color that was formulated for me did not change my natural color at all, even though the eSalon rep that created it for me even changed my original order because they thought it would be better than the shade I picked.
Christina - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Cristina C.
October 2, 2016
didnt like the color
POSTED BY:
Cristina C.
October 2, 2016
The color was too dark, I wanted it lighter with much more hint of copper tone
Cristina - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Deborah R.
October 2, 2016
Not good enough
POSTED BY:
Deborah R.
October 2, 2016
The gray was back in the roots in two weeks. I'm not please with the results.
Deborah- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Carolyne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Marie I.
October 1, 2016
Not satisfied
POSTED BY:
Marie I.
October 1, 2016
Sure the hair color left my hair softer and shiny than box, but my whole purpose is to not have to dye my hair as often. This product didn't even last as long as the cheap box product I buy. It barely lasted a week in a half. Not good unhappy
Marie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karen C.
September 30, 2016
Colour fades
POSTED BY:
Karen C.
September 30, 2016
Love the colour but it isn't permanent it fades but so does every hair dye I've ever used. Will need both bottles everytime
Karen - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Jeana M.
September 30, 2016
First time user
POSTED BY:
Jeana M.
September 30, 2016
I was hopeful. I did like the two different bottles for roots/bottom. I also liked the color but it did not cover my gray hairs, which was my main goal.
Jeana - We’re sorry to hear that your grays were not completely covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Trisha G.
September 30, 2016
Color
POSTED BY:
Trisha G.
September 30, 2016
Color didn't cover grays completely this time it was disappointing. This was the 3rd order I have I believe and all of them have been great as far as the end result except this last one. Left it on a little longer by accident but expected the same great result as always but sadly for some reason it didn't do the job this time.
Trisha - We apologize your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Lisa M.
September 30, 2016
Review
POSTED BY:
Lisa M.
September 30, 2016
Love the color, but this last order didn't stay in my hair as long as the others have.
Lisa - We're sorry to hear that you were unhappy with the results of the product. You'll be happy to know that one great benefit to our services is that you can make adjustments to your upcoming order at eSalon. We look forward to delighting you in the future!
POSTED BY:
Yvonne J.
September 30, 2016
COLOR DIDN'T LAST
POSTED BY:
Yvonne J.
September 30, 2016
I PURCHASED THIS PRODUCT ON 8-26-2016, GOT THE COLOR DAYS LATER AND TRIED IT. THE COLOR DID NOT LAST AT ALL I STARTED SEEING HINTS OF GRAY AFTER 2.5 WEEKS (TODAY IS 9-30-26), AND COLOR WAS SUPPOSE TO LAST WAY LONGER. I WOULD NOT PURCHASE THIS PRODUCT AGAIN.
Yvonne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Deborah W.
September 30, 2016
Color was awful
POSTED BY:
Deborah W.
September 30, 2016
I am an ash blonde. I put in my notes that my face has a red hue to it so I didn't want anything that would make my hair brassy.
Well I tried it, it just didn't work for me.
Deborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Yvonne S.
September 30, 2016
Horrible match
POSTED BY:
Yvonne S.
September 30, 2016
Look like Ozzy Osbourne wife. Horrible. Awful disgusted. Never want another product. Cancel all future orders!!!!!😥😥😥😥😥😔😔😔😔
Yvonne - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Div K.
September 29, 2016
Really bad impact on my hair
POSTED BY:
Div K.
September 29, 2016
This color was too strong or something as I suffered from serious hair fall after it within the week. I'd like to stop this service & request my money back please!
Div - We apologize that the color had an adverse reaction to your hair. We were able to refund you immediately and wish you an easy recovery. We will be sending you an ingredients list to perhaps look over with a physician to avoid a reoccurring incident with any other color lines.
POSTED BY:
Ms.Lou Y.
September 29, 2016
Hair Color
POSTED BY:
Ms.Lou Y.
September 29, 2016
The very 1st time I got my eSalon, I really liked it alot! The 2nd time, though it was the same color, it just didn't seem the same. It was too dark! Plus my gray hair comes back way to soon... The suggestions you gave me from the last time we spoke, I already do and have done for years. Such as, using shampoo & conditioner specifically for colored hair.... Now I find myself wanting my hair lightened up, which will be hard to do.
Ms. Lou - While we're glad that you enjoyed your first 2 color orders, we're sorry that your most recent order came out too dark and didn't provide the coverage you expected. We've reached out to you to discuss how we can adjust your upcoming order to help provide the results you're looking for. We hope to hear from you soon.
POSTED BY:
Kristy A.
September 29, 2016
My hair turned the color of a gold bar
POSTED BY:
Kristy A.
September 29, 2016
Brassy! Gold! Yellow! BRIGHT brassy gold. UGH!!!!! Not a smidge of the ash blonde I requested. Had to make an emergency trip to the hair salon to try to undo. This program is not for me. I'll continue to leave it to the professionals.
Kristy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Karen H.
September 29, 2016
Excited to try but disappointed
POSTED BY:
Karen H.
September 29, 2016
This product wasn't any better than what I could get In a store. Please cancel my auto ship.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
