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I had asked for a light brown and specifically said that I didn't not want red undertones. Well my hair is red!! Which is what happens when the dye has red tones in it. Also, It dried out my hair and left me with breakage. So now I have to use product all the time or it looks like I have a frizz halo!! Will not be ordering again!! Very disappointed!! Also very disappointed that I left a message for colorist and never heard anything back!
Shawna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kate M.
June 1, 2020
Probably Not
POSTED BY:
Kate M.
June 1, 2020
As it was said, “trust the process;” so I did.
Followed my personal instructions to a “t.” Unfortunately the tone is on the lower end of the brassy spectrum. Did order the Tint Rinse with the color package, in case there was (a slim) chance I would need it.
...well, needed it. Haven’t seen much of a tone difference as of yet. Using a purple shampoo, then a purple tint rinse (been leaving on for 8-10 mins vs the suggested 3-5 mins) followed by a purple conditioner. Have done this routine twice since coloring two days ago. Planned to give it 10-14 days before making a decision.
The order process, delivery and product packaging were all quality. The personal instructions and tutorial videos were extremely helpful tools to have available during this at-home process.
Kate- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicole D.
June 1, 2020
Color set
POSTED BY:
Nicole D.
June 1, 2020
Used this color set today with okay results. I chose Blue Black, but unfortunately it came out soft black with no blue at all. I was pretty disappointed; however, I am grateful for this company during the pandemic, unable to reach my colorist.
Nicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mickie C.
June 1, 2020
Can't get through to talk to someone about my color
POSTED BY:
Mickie C.
June 1, 2020
I have been trying to submit questions about the color I recieved since my former hairstylist only recently shared my color information with me. I want to talk to an expert at eSalon and compare whether what I was sent is close to what I want to match. The website has no call number and the form for requesting help does not complete the submittal. So far, this is not boding well for me keeping the service -- it is just a simple question.
Mickie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria T.
June 1, 2020
Not what I expected, very disappointed
POSTED BY:
Maria T.
June 1, 2020
Before the pandemic I used to do all over blonde highlights with a cool undertone in a salon. Each visit was like $200-250. It’s very hard to keep up the blonde when the salons are closed so I bought an ammonia free box dye at Target and colored my hair in a dark blonde neutral shade. It actually turned out really nicely so I did it again about a month later. And then I started seeing all these ads about custom salon quality hair color services. So I decided to try esalon. I’ve chosen dark ash blonde shade and sent them a photo along with detailed description of my previous color and hair goals. The order was delayed by about 10 days but that was not a big deal. It arrived in a nice box and clear instructions. I have to say I read all the instructions and followed it to a t! Well, first of all, the ammonia smell was unbearable and I thought I’m going to collapse! When I washed and dried my hair I was so upset! I had orange brassy roots and the length was much lighter and warmer than what I expected. It was supposed to be a dark ash blonde! Well it was far from it. I had to research my options how to cover up this mess. I bought a color depositing deep conditioner in light brown and purple to counteract those brassy roots and cover light yellow blonde on the length. That was an additional $60 but it looks decent now. I wish I just bought one of those ammonia free natural box dyes and saved my hair from damage, disappointment and more expense. I wish I could attach a before and after phot. I would not recommend it.
Maria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
connie M.
June 1, 2020
Hey coverage so so
POSTED BY:
connie M.
June 1, 2020
Too brassy, not enough grey coverage. Would like to deepen the shade possibly
Connie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Highly Disappointed
June 1, 2020
customer service is horrible
POSTED BY:
Highly Disappointed
June 1, 2020
wanted to find out what color was shipped they never answered only offered to ship it again
Juliet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie T.
May 31, 2020
Pearl golden
POSTED BY:
Jamie T.
May 31, 2020
My colour went on really nicely with a pink glow to it. Since I had blonde on the mid and ends and my natural brown on my roots the colour didn't take well to my roots. This resulted in my roots being a dark blonde color and the mid and roots being dark blonde with a pink colouring to it. I had to get another colour from a friend who is a hairdresser to fix this as my hair was two colours. I feel maybe there could be more explanation as to the tones of the different colours when looking for the perfect colour
Jamie T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan B.
May 31, 2020
Didn’t cover gray
POSTED BY:
Susan B.
May 31, 2020
Maybe I need darker color or leave in longer but didn’t completely cover gray
Susan B. - we appreciate your feedback and apologize for not meeting your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
SRW -
May 31, 2020
Overall So So...
POSTED BY:
SRW -
May 31, 2020
The color set is the same as the rest. I did not like the color I received because it was too dark. My overall experience was great because my husband colored my hair (although he did not like the overall dark hair color). He never would have helped if it were not for having to stay indoors. The color itself looked nice for black, but not my color. I normally go to Gene Juarez to get my hair colored, or touch up with a Semi-permanent. I thought this might be something I can do at home since going out is not possible at this time. I requested a color adjustment today. I actually logged on to cancel, but I’ll see what happens with my request. I received a second kit before I thought about making a color adjustment. Don’t plan on using. Ordered a Clove color Semi-permanent hair color from Amazon yesterday. I’ll give it one more try.
SRW- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sheila D.
May 31, 2020
Color
POSTED BY:
Sheila D.
May 31, 2020
My only issues I wish there was more gray coverage
Sheila D. - We appreciate your feedback, and we are sorry to hear that you were not happy with your gray coverage. Since our Color Team could discuss it with you, let us know if you need anything else. Thank you for your patience.
POSTED BY:
Lara G.
May 31, 2020
Bad Instructions, Bad Color
POSTED BY:
Lara G.
May 31, 2020
First attempt at home root color after years of salon visits. Carefully ordered color (dark brown with gold). Order info online specifically said to avoid applying to already colored ends because it would make them too dark. But then printed insert included with dye said that it was necessary to massage color through to ends for 3 minutes and that it was critical NOT to skip this step. Welp I paid a premium for custom color, I thought. Massaging through to ends must be a custom instruction too? Nope! I now have brown roots with jet black ends. A summer of ponytails for me until I can get a professional to fix this.
Lara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim A.
May 31, 2020
Didn’t cover
POSTED BY:
Kim A.
May 31, 2020
I have always used this this last order I used did not cover in spots
Kim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Regina L.
May 31, 2020
Do not try this at home!
POSTED BY:
Regina L.
May 31, 2020
Terrible service. I submitted photographs, completed questionnaire and wrote a note regarding color correction. The color formula I was sent was not even close to my hair color in my photographs. It turned my natural medium ash blond hair red. A second color correction was sent. This made my hair turn orange. I followed the directions to a tee both times. I do not recommend your service.
Regina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kyla H.
May 31, 2020
Not the colour I wanted at all.
POSTED BY:
Kyla H.
May 31, 2020
The kit was nice and the instructions easy. I have naturally med brown hair. I ordered dark blonde which was one of the lightest shades esalon would allow. I followed the instruction and my hair looks the same except it has a red tinge to it. I do not like it at all. I especially don't like the red tint. I won't be using this product again and instead will pay much more for my hair dresser to fix this.
Kyla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Venus H.
May 31, 2020
Colour mixed into Grey tone
POSTED BY:
Venus H.
May 31, 2020
I am Naturally dark blonde with mid light complexion, light freckles light blue eyes.
Unfortunately, I was very disappointed in the color percentage combination on the chart, which After mixing color it turned grey, it did not go towards a light white color that I’m used to seeing before any of my blonde highlights color application -
I had to take great pause to consider applying this mix to my hair. Especially taking an extreme risk that and did not want the finish color to look dark ashen grey.
This was not what I was going for, the color mixed together gave my husband and I an uneasiness that would give a very less than attractive desired results.!
I am returning product to sender for full refund please!
Venus - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristin H.
May 30, 2020
Not a good look
POSTED BY:
Kristin H.
May 30, 2020
This made my hair gold. Followed the directions to a t and it was not a good look. I do not want any more color
Kristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michela O.
May 30, 2020
Good product but...
POSTED BY:
Michela O.
May 30, 2020
The package was beautiful,the product was easy to use and enough to my purpose .At the end my hairs were shiny and soft...the only thing is that after a few days the colour of my root has lightened too much.
Michela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Audrey A.
May 30, 2020
Custom color set
POSTED BY:
Audrey A.
May 30, 2020
Well at first I wasn’t sure if I liked the color but after a while I decided I did like the color. How ever it’s been washing out of my hair and I’ve decided it’s too expensive to buy a color that does not stay in my hair.. I don’t recommend this product.
Audrey - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth A.
May 30, 2020
I sent 3 email asking for a specific colour and I got the wrong one
POSTED BY:
Elizabeth A.
May 30, 2020
Hi ,
Very disappointed.
I was in contact with 2 different consultant and I was very clear regarding my request: “ ash “ blonde .
They suggested to me to change the colour and I said yes but need to be “ash” even if it is dark but I want cover my “ red roots “.
I have received a dark blonde set that I don’t like and I don ‘t need it !
Sent 2 email , 5 days ago and I am still waiting for a response.
Waste of money .
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Silvia Z.
May 30, 2020
I got the wrong colour and I am still waiting for an answer!
POSTED BY:
Silvia Z.
May 30, 2020
I spoke with 2 different consultant and I was very clear about my request : “ ash “ blonde to cover my red roots .
I Have received a dark blonde colour that I don’t like and I don’t need and no one is answering to me .
I want change the colour ASAP .
Waste of money .
Silvia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda J.
May 30, 2020
No Show
POSTED BY:
Linda J.
May 30, 2020
My May 7th Custom Color Set still hasn't arrived, and its now May 30th. I've asked to skip the next order, hopefully it will be here soon, can you please let me know whats the hold up?
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosanne S.
May 30, 2020
3 orders with not enough product
POSTED BY:
Rosanne S.
May 30, 2020
If I can rate them as 0 I would..I've received 3 orders with less than half the regular amount of developer...I've sent messages each time with photos of unopened product and each time I get an apology and issued another shipment that comes with less than half developer..I cant use a full color with half developer so these shipments are no good for me to use..so I am discontinuing my subscription
Rosanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa W.
May 30, 2020
.Spilled
POSTED BY:
Lisa W.
May 30, 2020
The product arrived damaged. The box was black. Upon opening it . It appears if the lid was not placed tightly on the color bottle and the color spilled in travel. So after spending $20 + I still have no hair color. Wish I could send attached picture. Disappointed
Lisa - We're so sorry to hear your order arrived damaged! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda G.
May 30, 2020
Destroyed my keratin
POSTED BY:
Amanda G.
May 30, 2020
I had indicated that I use keratin. Your package killed my keratin application on my hair.
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer O.
May 30, 2020
Disappointed
POSTED BY:
Jennifer O.
May 30, 2020
I followed the instructions and it didnt turn out to be the color i wanted. I wanted Red and instead i got a copperish type of color. I was excited to get my hair red and disappointed that it didnt turn out red!
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer B.
May 30, 2020
not what I expected
POSTED BY:
Jennifer B.
May 30, 2020
I had high hopes for this kit but the color was too brown, not nearly red enough. I don't know if I would order this again, My hair seems more damaged than I expected, I have been coloring my hair for a very long time and had better results with boxed dyes.
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rebecca C.
May 30, 2020
20 long days
POSTED BY:
Rebecca C.
May 30, 2020
I really really want to like this.
BUT I ordered on May 14 and post office says hopefully by end of day on June 2nd. Also, I did not know I would be paying 8.95 for shipping or that this shipping I’m paying for is going to take 3 weeks.
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alisha D.
May 30, 2020
Poor Color with harsh chemicals
POSTED BY:
Alisha D.
May 30, 2020
The color is too dark and the chemicals made my eyes burns. I will not purchase this again.
Alisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals
POSTED BY:
Nida F.
May 30, 2020
Fades after 3 washes
POSTED BY:
Nida F.
May 30, 2020
My color was different on the roots and different at the ends also it was bit darker then I expected.
Worst part it faded after 3 washes and my highlights color is showing again. I m very disappointed this time.
Nida - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sharron C.
May 29, 2020
Color was alll wrong
POSTED BY:
Sharron C.
May 29, 2020
I ordered what I thought was a medium blonde. The color was too dark. It has faded to a brassy red blonde. It looks terrible. The roots are white and the girl that cuts my hair said it was a "mess". It has dried out the ends and they are splitting. She cut about 2 inches off the length. She said she would have to strip the color before she could get a color that would work. I know this will further damage my hair. I need help. I have not cancelled the order just put date off. HELP!!
Sharron- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane R
May 29, 2020
Don’t order if you are in Canada
POSTED BY:
Diane R
May 29, 2020
The company ships from California, so after a month I’m still waiting for the first shipment and they are about to charge me for the next one. It costs money to cancel and it’s not easy to do. Their website tries to trick you into continuing. Don’t make the mistake I did.
Diane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carolyn G.
May 29, 2020
Bad communication to staff
POSTED BY:
Carolyn G.
May 29, 2020
I have sent 2 emails to you to cancel my order only to get an email today that my order has shipped.
I do not want a temporary color, which you are sending me.
Carolyn-We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa J.
May 29, 2020
Gray came through slightly
POSTED BY:
Lisa J.
May 29, 2020
I'm not sure what happened I'm not sure if the chemistry of the mix wasn't strong enough for a lot of gray hair? Or I didn't leave it on long enough. Either way my color was suppose to be a dark dark brown now it's an Auburn with the Gray coming through
Lisa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Karen F.
May 29, 2020
Not my color
POSTED BY:
Karen F.
May 29, 2020
I've tried twice now, my color turns out darker than I want. It's probably operator error, so I will go back to the salon.
Karen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
NAN5
May 29, 2020
Feels great!
POSTED BY:
NAN5
May 29, 2020
I loved how creamy it was, but I need more gray coverage and the color needed to have less brown in it.
Sharon - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
POSTED BY:
Janet V.
May 29, 2020
My colorist messed up my color
POSTED BY:
Janet V.
May 29, 2020
Long story short, I ended up with brown roots and orange-pinkish ends. I looked like Johnny Depp in Alice in Wonderland. I had to have my long hair chopped off to fix it. I have since closed my account and will be using a different company from now on.
Janet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica T.
May 29, 2020
Great shine but more red than before and gray only gone for a week
POSTED BY:
Jessica T.
May 29, 2020
I tried to get an ash color to remove the red from my hair. I also wanted to cover the gray. The color was more red and the gray only stayed covered for about a week. Definitely gave a good shine though
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria R.
May 29, 2020
The color turned out a dark red
POSTED BY:
Maria R.
May 29, 2020
When I selected the color I wanted I asked for Violet Tones. Then I selected Violet 6.25 which came as Light Brown (Pearl Mahogany). After I colored my hair following every instruction including time down to the minute, my hair came out dark red. I did not want my hair red. I wanted light brown hair with violet(purple) undertones. I have light skin with pink undertones, so the red hair color makes my skin look very flush all the time.
I even purchased the website suggested Tint Rinse color purple, so that I could maintain the purple undertones. I have not used Tint Rinse yet I'm scared or what it would due to the red color.
I still gave the Custom Color Set 2 stars not based on the color I recieved, but on the ease of use and it did cover the few grey hairs I had very well.
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us. We truly appreciate your feedback.
POSTED BY:
Carrie P.
May 29, 2020
Just ok
POSTED BY:
Carrie P.
May 29, 2020
I was not a fan of the color. It was too coppery. That could have been my fault though. Also, the product did not cover my gray hair hair well.
Carrie - We’re very sorry to hear that you were so disappointed with your custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Sylvea E.
May 29, 2020
Caused my scalp to breakout
POSTED BY:
Sylvea E.
May 29, 2020
Would not purchase again. I’ve colored my hair for years without problems. This product caused my scalp to breakout
Sylvea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Theresa G.
May 29, 2020
This fried my hair
POSTED BY:
Theresa G.
May 29, 2020
My scalp burns and my silky hair is now course and fried. I will not be reordering anytime soon. Not happy at all with the color.
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kreh
May 29, 2020
Does NOT cover grey hair
POSTED BY:
Kreh
May 29, 2020
My "perfect" color, dark blond, gave my hair red tones, not dark blond and did not color any of the grey hair. Now I actually see grey MORE defined! Do NOT order hair color from eSalon!
Kelly - We’re very sorry to hear that you were so disappointed with your Custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Tonya P.
May 29, 2020
Bad dye
POSTED BY:
Tonya P.
May 29, 2020
I just dyed my hair a month ago. Color has faded out so all my grey is showing again. Dyes I bought at Sally's lasted way longer and made my hair shiny. This dye did not. I won't be buying again. I don't recommend this dye at all
Tonya - We’re very sorry to hear that you were so disappointed with your Custom Color experience-- and we appreciate your candor. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
POSTED BY:
Denise D.
May 29, 2020
still havent received it
POSTED BY:
Denise D.
May 29, 2020
I ordered my colour over a month ago and its May 28th and I still havent received my hair colour although it was charged to my credit card. Please reverse these charges. Thank you
Denise- We’re truly sorry for your recent experience with us. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Patricia H.
May 29, 2020
Color Didn’t Last
POSTED BY:
Patricia H.
May 29, 2020
It’s been about 3 weeks since I colored my hair, and the color has faded to a rusty color. Back to my hair dresser
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cornelia B.
May 29, 2020
Color is good, hair loss is not
POSTED BY:
Cornelia B.
May 29, 2020
Color match is good, but the amount of hair I lose the day I color my hair is enough to cover a small child’s head, and is frightening. This has happened to me both times I’ve used the product so I am cancelling my plan and future orders. Two stars because of hair loss.
Cornelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Tricia
May 29, 2020
Washes out extremely fast
POSTED BY:
Tricia
May 29, 2020
First of all when I did my color profile I said I wanted permanent and when I recieved my order I was given demi permanent. When I dyed my hair I followed the directions to a T. I actually left the the dye on a couple extra minutes. After two weeks which is about 7 washes the color has faded dramatically. I even bought the tint rinse to help keep the color and use it with every wash when it only recommends twice a week and it apparently hasn't helped at all. I'll give it one more chance. I'll update my review if anything changes.
Tricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ariel A.
May 29, 2020
Way too dark
POSTED BY:
Ariel A.
May 29, 2020
This came out nothing like the color swatch picture. Really hard for redheads to find a shade, I have golden strawberry blonde naturally and wanted a little more vibrant red. I'm now a brunette with a garnish red tint. So disappointed. Why do reds have to be classified into a blonde or brunette category? That should have been my first clue. Wont be ordering again.
Ariel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shannon S.
May 29, 2020
Good Color but Terrible Smell
POSTED BY:
Shannon S.
May 29, 2020
Great gray coverage. Color was what I was looking for. Directions were easy to follow. My hair is shiny and looks good. The chemical odor was so bad though. I couldn’t take the smell even with a window open.
Shannon - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Anne E.
May 29, 2020
Wanted Brown, got red
POSTED BY:
Anne E.
May 29, 2020
I was happy that my grave routes were covered. But my hair is Brown with red undertones. Now it is red with Brown undertones. Thankfully, I have not been out in public often due to the virus. It did Make my hair very soft and conditioned. I will say you can tell where my Gray roots were and it did not blend the new colors at all. Ifeel like i have two lines on other side of my head. It probably would have been a great deal happier if I used the root color on my whole head instead of the color which contained no brown. Low cost, grey was gone, wong color. They even changed color based On a photo I sent which I thought was a great touch but it still turned out the wrong color. If there is an option to actually speak to a person that may help.
Anne Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan J.
May 29, 2020
Meh
POSTED BY:
Megan J.
May 29, 2020
It covered my grey and my roots, but had an orange tint that explicitly said I wanted no part of.
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Robin S.
May 28, 2020
Thank goodness it’s quarantine.
POSTED BY:
Robin S.
May 28, 2020
I dyed my hair last night. When drying it looked like I had faded pink highlights. Went into different lighting and it looked much better. This morning, I find some of the color has faded a bit, but am catching the red tones. It makes my hair color look fake. I applied according to the instructions, but still see grey. I was so excited to dye my hair at home with salon quality products since our salons are still closed here in WA. Guess I will try elsewhere.
Robin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
E Y.
May 28, 2020
customer service?
POSTED BY:
E Y.
May 28, 2020
I tested hair strands but had a problem with the hair dye not depositing any color on my hair at all, despite following directions. I contacted customer service but the replies took an average of one week each, which can be understandable during these times but I was eventually ignored and have not gotten a reply for 5 weeks. I would've liked to say the product worked but customer service is not responsive at all.
E Yee- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelley C.
May 28, 2020
Too thick, new formula is awful
POSTED BY:
Kelley C.
May 28, 2020
You announced a new thicker creamier formula and today is my first application with it. I found it so thick it doesn't want to come out of the bottle. How is this helpful for a roots only application? Seriously, I'd have been better off mixing it in a bowl and spooning into my roots. Why would you change? Home coloring is messy enough but having to shake the bottle down (even when keeping upside down) and having just air burp out spots of formula is even messier than a thinner mix. I'll be cancelling by subscription. too bad because I like the color, coverage and it lasted longer than drug store colors.
Kelley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lydia R.
May 28, 2020
no good
POSTED BY:
Lydia R.
May 28, 2020
your color damage my hair i do not want your service any more
Lydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anoushka M.
May 28, 2020
Awful
POSTED BY:
Anoushka M.
May 28, 2020
I ordered medium red brown hair colour with grey coverage. My hair is now pinkish red at the top and dark brown at the bottom. I cannot leave the house. Back to my normal box colour, an expensive lesson learned.
Anoushka- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Kim- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gwen S.
May 28, 2020
Wrong colour. Terrible service
POSTED BY:
Gwen S.
May 28, 2020
This was my first time to use esalon and I was nervous but excited. I ended up just being disappointed.
I did have blonde highlights with long roots due to lock down. I ordered a blonde full head colour. I recieved a kit only for my roots that ended up being dark brown.
I emailed customer services and after 6 days I have had no response.
I will unfortunately be cancelling my subscription
Gwen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Norma S.
May 28, 2020
So disappointed
POSTED BY:
Norma S.
May 28, 2020
First let me say, I am a trained stylist. I just wanted to give this product a try. I took the "quiz" and stated I have very resistant gray. I also mentioned it on the comments. I even sent pictures. The color recommended by the stylist did not cover my gray and did not match my hair. My roots are way lighter than my hair shaft. I followed the instructions exactly. I wish I could upload a picture here.
Norma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura T.
May 28, 2020
Poor service and colour
POSTED BY:
Laura T.
May 28, 2020
I ordered dark blonde and the colour I have is dark chocolate brown. I also contacted twice to check the colour I picked matched my picture For roots. No response on both occasions. It’s a real shame as I like the videos and helpful tips. Just didn’t experience any custom made service
Laura- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
julie M.
May 28, 2020
NOT ASH AT ALL
POSTED BY:
julie M.
May 28, 2020
I just colored my roots with dark ash blonde. IT CAME OUT RED. unbelievable! I am so disappointed I can't even express how upset I am . I HATE red in my hair and my roots are now all red. NEVER BUY THIS IF YOU WANT ASH BLONDE.
Julie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie F.
May 28, 2020
Too much expectation
POSTED BY:
Julie F.
May 28, 2020
Roots colour was fab but second mid length one was awful, my.hair doesn't match. 😢
Julie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Alison- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lora H.
May 28, 2020
Color too dark
POSTED BY:
Lora H.
May 28, 2020
Got medium brown. Wanted light brown E-salon will redo color and admitted to a mistake
Lora- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shalon R.
May 28, 2020
DID not like the color at all
POSTED BY:
Shalon R.
May 28, 2020
I didn't like the red hair color at all. I was looking for a light blonde color, I tried the red anyway and was very disappointed the way it turned out, it frizzed my hair as well
Shalon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Gina C.
May 28, 2020
No better than the box from the store
POSTED BY:
Gina C.
May 28, 2020
Color seems the same, but this is more expensive and you have to wait for it to be shipped to you. I'll just go and buy a box at the store.
Gina- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Barabara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Bianca G.
May 28, 2020
Meh
POSTED BY:
Bianca G.
May 28, 2020
I just didn't like the color. It wasn't what I was expecting. That's why I cancelled my plan. The color was like very mousy. My hair looked dry not shiny.
Bianca- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Zona M.
May 28, 2020
3rd try is still NOT Correct!
POSTED BY:
Zona M.
May 28, 2020
I have discussed my color preference, sent pictures and my color is still not rght. It is darker each time! I would like to cancel my subscription.
Zona- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Michele S.
May 27, 2020
Love the color but...
POSTED BY:
Michele S.
May 27, 2020
I love the color and would like to try other products but they have been "out of stock" for months & months. I contact them every month for an ETA on "out of stock" products but so far nothing. Colored hair needs protection so better to use a different brand product outside of esalon than no product at all, right?
Updated review May 27th 2020
I still love the color but recently had to buy a color from the grocery store because May 5th order was lost in the mail and replacement is "suppose" to be delivered today. 22 days! Very disappointed esalon couldn't send me a rush replacement. My suggestion is to always have a backup color on hand for emergencies. This is the 3rd time I have had a very late shipment that caused me to have to use a grocery store color. Hopeful my May color will arrive in May.
So, there are quite a few grays that are resistant to color. Also, the color could be a touch darker. My hair does oxidize quickly and seems to get brassy.
I do appreciate the product & would like to continue.
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin M.
May 27, 2020
Mehh
POSTED BY:
Erin M.
May 27, 2020
It was a great presentation with really cute packaging. Easy to follow instructions and for the most part painless. Unfortunately 3 weeks later it’s really brassy and so much lighter around my hairline. It looked great the first week but it started losing its luster quickly after. It may be my fault and I might’ve ordered the wrong color for my hair. I’m not a professional and I’ll admit I was a bit overwhelmed at choosing the color I needed. I’m going to hold off before ordering again.
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
JDag
May 27, 2020
Didn't work for me
POSTED BY:
JDag
May 27, 2020
Did not have the color results I chose. Followed directions explicitly, but noticed no real difference/improvement in color.
JDag - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Briana O.
May 27, 2020
Upset
POSTED BY:
Briana O.
May 27, 2020
I accidentally ordered just a root touch up. I called 2 days later and spoke to two different people. They said they would send me another bottle with my order since it hasn’t shipped out. I waited 3 weeks for it to finally ship out to find out just the root touch up was sent. I refuse to wait another 3-4 weeks for it.
Briana - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle S.
May 27, 2020
Damaging
POSTED BY:
Michelle S.
May 27, 2020
The color was fine but the ammonia about choked me to death plus caused hair breakage.
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Margaret M.
May 27, 2020
Color Didn't Match-- Would not recommend this product based on the experience
POSTED BY:
Margaret M.
May 27, 2020
The color provided didn't match my hair and turned it red. I emailed eSalon regarding this and was informed it would never match because I have highlights. eSalon should screen those potential customers to give them warning of this. The team member then said he would ship an ash to me to take the red out and cancel my subscription. It never came. Instead, I received a second of the color set and clearly my subscription wasn't canceled.
This was an upsetting and disastrous experience.
Margaret -Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Joanne K.
May 27, 2020
Washed out in a week
POSTED BY:
Joanne K.
May 27, 2020
The dye did not last, gray was showing in a week. Giving it one more try.
Also took over2 1/2 weeks to get here, not esalon’s fault.Shipped in reasonable period after placing order but for some reason went to the opposite coast before doubling back.
Joanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane T.
May 27, 2020
Issue with roots
POSTED BY:
Diane T.
May 27, 2020
My roots did not color well, Grey's right at the roots and inch out it was reddish brown starting to turn lighter after a week.
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Linda M.
May 27, 2020
1st time user
POSTED BY:
Linda M.
May 27, 2020
I was so excited when my kit arrived. I got my daughter to do it for me incase I missed anywhere. Unfortunately the brown was too dark. I have two completely different colours, this dye and my colour. It's a mess so it's a good job we are in lock down.
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie S.
May 27, 2020
color too dark
POSTED BY:
Stephanie S.
May 27, 2020
The color was not at all what I was expecting. Way too dark and plain. No texture. I do not want to continue this subscription.
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Laura G.
May 27, 2020
Disappointed
POSTED BY:
Laura G.
May 27, 2020
Quite frankly I did not care for this product at all. It smelled intensely of ammonia, mixing two separate bottles seemed unnecessarily complicated, and my hair is dry and strangely fuzzy in the root area. While the coverage and color is decent, I expected something that left my hair feeling healthier than when I started. However the opposite is true.
I don’t see myself using this again.
Laura - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Nicola G.
May 27, 2020
Ruined my hair
POSTED BY:
Nicola G.
May 27, 2020
This is perfect if you want you hair to become a dry, horrible mess.
Before using this my hair was strong, gloss and in excellent condition.
Used the dye as per the instructions, my hair is now dry, brittle and lifeless
It looks awful, wish i had never used for brought this product.
Nicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Elizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karla V.
May 27, 2020
hair turned bright orange
POSTED BY:
Karla V.
May 27, 2020
i asked for a brightened up blonde and got dark orange roots!
Karla- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer N.
May 27, 2020
Not the color I ordered.
POSTED BY:
Jennifer N.
May 27, 2020
Although it covers the red that I was not liking. It is way darker than the dark blonde that I was going for. I had talked to my colorist before the order went through and she said that she was going to make it a more of a light brown. My hair is still darker than that. The bottle of my personal color even said dark blonde. I am sad. The color is nice but not the color I was wanting or that was talked about..
Jennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Toni R.
May 27, 2020
No gray coverage
POSTED BY:
Toni R.
May 27, 2020
I gave a 2 star since this brand did not cover any of my gray roots. My hair takes color well. Very disappointed ESalon did not tell me it did not cover gray. No response to my pictures. Although, My hair does feel great due to the color product they use. Don’t Buy if you have any GRAY!
Toni- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Diane G.
May 27, 2020
Allergic reaction
POSTED BY:
Diane G.
May 27, 2020
skin at the back of my neck broke out and tops of ears.
Diane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Ina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jeri F.
May 27, 2020
Not Great
POSTED BY:
Jeri F.
May 27, 2020
Trying to cancel my account and having trouble. Will have to go to my bank and get a stop payment order.
Jeri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katherine Z.
May 27, 2020
Color too dark
POSTED BY:
Katherine Z.
May 27, 2020
Unfortunately the color was too dark so I was a bit disappointed. It was easy to use and everything I needed was included in the kit.
Katherine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Janita P.
May 26, 2020
Not for me
POSTED BY:
Janita P.
May 26, 2020
I want my hair very blonde and I found out that it has to b done differently to achieve that.
Janita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
nancy C.
May 26, 2020
Was ok
POSTED BY:
nancy C.
May 26, 2020
I didn't like my color it was to brown. I don't want my hair brown that's my natural color I wanted my hair an orange auburn like Reba MacIntyre
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa E.
May 26, 2020
Does not cover gray and does not last!
POSTED BY:
Melissa E.
May 26, 2020
Sad that I spent $27 on nothing. The color lasted one week. All my gray is back. I have colored my hair at home for years and this is the worst. Does not last. Will never buy again. Over the counter is way better and cheaper. Very unhappy with this product. Not worth it at all.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sheri W.
May 26, 2020
Color
POSTED BY:
Sheri W.
May 26, 2020
I does not seem to be covering well. I thought when I had 6 inches taken off my hair, it would do better, but it did not. I am going to give it a 3rd try.
Sheri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathryn C.
May 26, 2020
DISAPPOINTED
POSTED BY:
Kathryn C.
May 26, 2020
I found the color to be messy from start to finish. I have been coloring my hair at home for years and have been using the "over the counter" brand for many years and have never encountered hair color being as messy as this was. I followed instructions from start to finish. When rinsing color out, color stained my hands, fingernails, and ran all down my face into my eyes burning my eyes and making them red. The color that was achieved was too dark and not what I wanted the outcome to be.
Kathryn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
POSTED BY:
Rocio R.
May 26, 2020
awesome
POSTED BY:
Rocio R.
May 26, 2020
I like the color but prefer less gold more natural the color I pick
Rocio - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth C.
May 26, 2020
Watch out..Terrible customer service
POSTED BY:
Elizabeth C.
May 26, 2020
Website very hard to use. I did not realize this was AUTOMATIC refill program and they just sent another package. The website doesn’t even have a phone number for CANCELLATION.
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca S.
May 26, 2020
Color wasn't what I asked for...
POSTED BY:
Rebecca S.
May 26, 2020
The positives:
- The color was gentle on my hair
- The smell was not too toxic
- I really enjoyed the conditioner they sent
- The ultimate color was nice
The negatives:
- I indicated desiring a shade that was about a level to a level and a half higher than my natural color (I had virgin hair), and this color, if anything, DARKENED my hair
- This will not be easy to fix sans bleach as color doesn't lift color...
- I'm waiting to see what my reformulation is, but they already charged me for it...
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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