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Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eve. C
May 16, 2018
Wouldn't recommend
POSTED BY:
Eve. C
May 16, 2018
Color took over a month to come in the mail and the color wasn't what I ordered.. Never covered grey at all. I didn't ask for another order and looks like they are sending one anyway.
Eve - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Elizabeth G.
May 16, 2018
My hair is 2 different colors
POSTED BY:
Elizabeth G.
May 16, 2018
I have tried this at home a couple times- my roots and top of my head come out a strawberry blond and the rest is a very light blonde which is what I want my top to be. I’m going to a professional to get it fixed
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Madelaine M.
May 15, 2018
Ok dye
POSTED BY:
Madelaine M.
May 15, 2018
Dye started rinsing out, even though I followed the instructions. Does look better then store bought at first, then after a week, it starts washing out.
Madelaine - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Yvonne C.
May 15, 2018
Did not like
POSTED BY:
Yvonne C.
May 15, 2018
This was way too dark. Had to redye my hair... Never want this color again.
Yvonne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sandra B.
May 15, 2018
It was pretty good
POSTED BY:
Sandra B.
May 15, 2018
It is a little too light. Just a little.
Otherwise it was easy to apply.
Doesn't seem to be holding up as
well as my salon colors do as the
gray is showing through after just three weeks vs
the five I generally get (due to hair growth). I will
try the second batch I just received and apply heavier
in the problem spots in the event it was my application not
the product.
Sandra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Devi B.
May 15, 2018
Bottle leak
POSTED BY:
Devi B.
May 15, 2018
This is the first time that there was a leak on the develop bottle and not working properly when I tried to use it and lost some cream/liquid already so didn’t have enough for my hair.
I will continue to get another shipment, but if the bottle leaks again then I will stop my subscription.
Devi - We’re so sorry to hear that your order arrived damaged. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution! Keep an eye on your inbox for more details.
POSTED BY:
Jessica B.
May 15, 2018
Not amused.
POSTED BY:
Jessica B.
May 15, 2018
The hair color itself was mulifaceted and had a lot of depth and dimension. I didn't need the subscription to send me color so I cancelled it. I forgot to remove the card completely and sure enough they still charged my card $25.95. When I emailed them they promptly notified me that my money would be refunded. However, that was not the case. It has been nearly a week and the charge is still there...?!? Not to mention no actual human will answer when you call customer service. I feel like this might be a scam. Ladies take yourself to a real salon. You deserve it!
Jessica - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Turbo L.
May 15, 2018
Not happy
POSTED BY:
Turbo L.
May 15, 2018
I’m not happy with what I received. I was expecting light brown, that is what the color said. Instead my hair remained the same dark brown only with reddish sheen. Not what I wanted at all. From this day on I’m canceling all future orders. No one even noticed any change. Thank you
But I don’t want any more of this product.
[email protected]
B Lopez
Turbo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim J.
May 14, 2018
not for me
POSTED BY:
Kim J.
May 14, 2018
after using this product twice I do not see that is adequately covers my gray hair color. a bit disappointing but no sense is putting more $ into a product that doesn't work for me.
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Beth S.
May 14, 2018
Terrible for my hair
POSTED BY:
Beth S.
May 14, 2018
I tried this product because of the convenience. However, it dried out my hair horribly. And now I cant find any contact info on how to cancel it. To their credit - the color was nice and it covered well.
Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue P.
May 14, 2018
Waxy mess!
POSTED BY:
Sue P.
May 14, 2018
This was my second time using this product. The first time I had no issues but the color did not color my gray areas enough so I decided on giving it a second shot when my next shipment came in. Following directions step by step, I noticed that when I went to rinse my hair, it felt like a clump of wax! I had to wash my hair 4 times to finally get my hair back to normal. It wasn't until the 4th time washing that I finally got a good suds buildup. I am so disappointed and happy I cancelled my subscription!
Sue - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Trina B.
May 14, 2018
Great product but...
POSTED BY:
Trina B.
May 14, 2018
Great product but they can’t get the color right. I wanted golden blonde and all three shipments have been red;( Gold is yellow not red.
Trina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than expected. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
Carole - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Rhonda C.
May 13, 2018
Hard to rinse out
POSTED BY:
Rhonda C.
May 13, 2018
Trying to rinse out my hair was difficult felt very gummy even 2 days later like the color though
Rhonda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
caroline H.
May 13, 2018
colour mix
POSTED BY:
caroline H.
May 13, 2018
This has been the worst color experience ever. The color went stiff and like glue in my hair and took about 5 hours of shampooing to feel normal. Terrifying experience. Would never use again
Caroline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Emily W.
May 12, 2018
Didn’t do anything...
POSTED BY:
Emily W.
May 12, 2018
Tried to dye my hair from light brown to blonde, followed all of the instructions and yet my hair looks almost exactly the same, only a few shades lighter. Nothing like the colour I chose...
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
.
May 12, 2018
Dries out your hair
POSTED BY:
.
May 12, 2018
After 6 months of using, my hair has become very dry and brittle and at times impossible to rinse out. Sometimes it has a waxy, clumpy build-up which takes 4 washes and scrubbing with my fingers to remove. Will be going back to the salon.
Colette - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria S.
May 12, 2018
gray hair 2 weeks later
POSTED BY:
Victoria S.
May 12, 2018
This color only lasts 2 weeks and last one before that was too dark.
Victoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Melinda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
.
May 11, 2018
Less than underwhelmed...
POSTED BY:
.
May 11, 2018
...by the whole experience really. I had high hopes considering some of the other reviews.
I'm 40 years old and have been colouring my grey hair for the past 20 years. Sometimes I do it myself and sometimes I go to the salon. The point is I'd say I'm a dab hand at getting the job done myself.
The packaging is cute, but let's face it, you aren't going to be keeping that for too long.
I followed the instructions to the letter. The process was SO messy. My vintage enamel bath tub now needs refinishing as it is so badly stained by the hair dye... that has never happened before when I have coloured my hair. My husband is furious to say the least!
I'm now slightly irritated by the fact that my next package is on its way, without so much as a 'Hi, how did you get on' from my 'personal esalon stylist' following my trial.
I won't be using the dye when it arrives which is a shame as it's a waste of money.
Also there is no clear way or customer service contact to end my 'subscription'. Despite the claims, customer service does not appear to be high on the agenda here.
All I can say is using Esalon has made me realise that going to the hairdresser to have your colour done is worth every penny.
Now how to cancel...wish me luck!..
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alea M.
May 11, 2018
didn't work out
POSTED BY:
Alea M.
May 11, 2018
My natural color is a dark medium blond. Store box color blond turned it brassy light orange (it would be golden at best). I asked esalon for a color that would turn it light Ash blond. I followed instructions to a t. It turned out slightly darker (and a bit on the red side) of my natural color. Not what I wanted. Fortunately, it's not green...I'll take what I can get.
Alea - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a red tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Claire T.
May 11, 2018
I asked for intense copper and I got a tepid blonde-copper
POSTED BY:
Claire T.
May 11, 2018
My family didn't even notice I'd dyed my hair until I pointed out, really disappointing after all the faff of dying your hair to find that there's been barely a change and the vibrant colour you were looking for isn't there. It's not what I wanted at all.
Claire - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yvonne A.
May 11, 2018
Messed up
POSTED BY:
Yvonne A.
May 11, 2018
I was going to cancel my subscription due to grey coverage not working well the past 6 months or so. Esalon offered to give me a free hair color to see if they could correct the problem. I trusted that my color would remain the same as it always has been, but instead of the semi-permanent , they'd simply be switching me to a permanent colorant.... But now my hair is even more messed up! First of all, the perminant dye smells horribly toxic and strong (like eyes almost bleeding, and I don't feel that's an exaggeration, I could hardly breath and had to close my eyes when ever I could during the process) Secondly, they changed my hair color to light brown instead of medium brown and it lightened my roots to an orange color! Omg, I'm so upset and my hair looks terrible... I'll never use them again.
Yvonne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tori C.
May 11, 2018
Bummed
POSTED BY:
Tori C.
May 11, 2018
I loved the color I was getting when I started this plan. This last one I just got didn’t come out the way It usually does. I’m so bummed about it because I loved it and now my hair is bright red. Not the normal color. I’m not sure what to do. I really don’t want to dye it again. Like I don’t want my roots to break because of so much product.
Tori - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Susanne E.
May 11, 2018
Please dont send me this product again.
POSTED BY:
Susanne E.
May 11, 2018
I have not used the product yet, and did not alow you to send more. Stop shipping more until I ask you to.
Suzanne - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Amy C.
May 10, 2018
Fading quickly
POSTED BY:
Amy C.
May 10, 2018
Color is starting to fade after just six shampoos. Blue highlights were not noticeable.
Amy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Nancy V.
May 10, 2018
Dissatisfied
POSTED BY:
Nancy V.
May 10, 2018
Asked for color to get rid of purple tint...It did NOT,...followed directions to a tee, and in three weeks it needed to be colored again...asked for highlighting, did not have anything...
CANCELLING MY ACCOUNT.
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
yvonne S.
May 10, 2018
color
POSTED BY:
yvonne S.
May 10, 2018
color has really died my hair and its a few shades to dark
Ynonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amber H.
May 10, 2018
Roots
POSTED BY:
Amber H.
May 10, 2018
I reciently used dark blonde copper dye in my hair. My roots till about 3” seem to be darker then the rest of my dyed hair. Is this normal?
Amber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Kathy S.
May 9, 2018
Color is Great, but hard to rinse out
POSTED BY:
Kathy S.
May 9, 2018
I love the color, it covers the gray well after my new instructions had me leave on longer. I’m doing roots only & works great with my existing color (from salon).
The only downfall is that when it’s time to rinse out, the product gets very gummy and I have a very hard time getting it out (worse this time than previously). I rinsed for 5 minutes, gave up and added shampoo. Rinsed, conditioned & towel dried; only to discover weird gummy feeling still in my hair! Got more shampoo & tried again. After rinsing & towel drying, started blow drying my hair and still not all out of my hair! Due to this, I won’t be using again.
Kathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Lori J.
May 9, 2018
Cancel order
POSTED BY:
Lori J.
May 9, 2018
I want to cancel my order. Not only was color way to lite but it dryer my hair out extremely bad.
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amber P.
May 9, 2018
Super dark, lacked gray coverage and faded in 2 weeks
POSTED BY:
Amber P.
May 9, 2018
I really wanted to like this but it came out HORRIBLE! I had to spend a couple hundred at the salon to fix this.
Amber - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Helen R.
May 9, 2018
Dissapointing
POSTED BY:
Helen R.
May 9, 2018
it wasn't anything like the colour it was meant to be and it faded after about a week. On the plus side no roots as it was exactly the same colour as before within a few weeks. No easy way to change the colour for next order.
Helen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rene L
May 9, 2018
Color irreversibly wrong and would not refund
POSTED BY:
Rene L
May 9, 2018
I ordered a color that was lighter than my natural hair. The colorist suggested a different shade that ended up being darker than my hair. There is no way to go lighter through esalon's system so I ended up having to go to a salon to get the results I wanted. esalon would not refund my money.
Rene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jena F.
May 9, 2018
Never get the same color twice
POSTED BY:
Jena F.
May 9, 2018
When I first started the color was really nice and gradually kept getting darker. I sent pictures and emails and by the 3 rd time decided if they can't mix the right ingredients together to produce the first results its not worth it. Also your hair really does dry out, the products are very disappointing for the price, better to go to the salon and get what you pay for! Go with the drug store brand you will be happier!!!! and that color is consistent!
Jena - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
katrina F.
May 9, 2018
Great grey coverage
POSTED BY:
katrina F.
May 9, 2018
This product does great grey coverage. The only thing I didn't like was the color I chose so that was my fault
Katrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Micaela N.
May 8, 2018
Nice shade
POSTED BY:
Micaela N.
May 8, 2018
I loved the shade, but it did not cover my grays. Very disappointing.
Micaela - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Amy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Nikki B.
May 8, 2018
Still quite dark
POSTED BY:
Nikki B.
May 8, 2018
This colour was sent as a replacement because the first one was very dark. I only put to colour on at the end of last week so it hasn't had chance to settle but it is still a bit darker than I am used to.
Nikki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jei A.
May 7, 2018
Wrong color
POSTED BY:
Jei A.
May 7, 2018
The color was darker than my natural hair color and darker than I had wanted to go.
When they suggested the personalized color, I thought it might be too dark but I went along with it as I had never used the product before and didn't what my color was. It did cover all my whites but I don't like how dark my hair is now. I don't know how to go lighter after going darker than what I am naturally. It's only been 10 days so I have yet to find out how long the color will last.
Jei - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rochelle L.
May 7, 2018
Gray doesn't stay covered
POSTED BY:
Rochelle L.
May 7, 2018
I loved the color but didn't like that the Gray came popping right back out after less than 2 weeks.
Rochelle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Juli M.
May 6, 2018
Waxy gunk
POSTED BY:
Juli M.
May 6, 2018
I cannot get this waxy residue out of my hair. I shampooed FOUR times after applying the color and still cannot get it out of my hair. I wish I could attach pictures. Trying to blow dry it was even worse! Soooo disappointed!
Juli - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debbie W.
May 6, 2018
roots were much too dark compared to ends
POSTED BY:
Debbie W.
May 6, 2018
Roots much too dark. The two colors did not blend well. Disappointed in results.
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Minita C.
May 5, 2018
Did not work for me
POSTED BY:
Minita C.
May 5, 2018
Not for me. Still too light at the roots.
Also, I did a one time order, why am I being sent another???
Please take me off your autoship ASAP!!
Minita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret B.
May 5, 2018
NOT GOOD
POSTED BY:
Margaret B.
May 5, 2018
the color is very dull, I don't like it at all.
Do not send anymore, I did not sign up for auto shipments.I tried it once and do not want any more shipments; If I do, I will not pay for it.
Margaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
alexandra P.
May 4, 2018
Color
POSTED BY:
alexandra P.
May 4, 2018
Well I was looking for red it turned out BROWN, DARK BROWN boo hooo
Alexandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amanda W.
May 4, 2018
Average
POSTED BY:
Amanda W.
May 4, 2018
Left hair brassy, I dont like brassy, am looking for a dark blonde
Amanda - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Angelina A.
May 4, 2018
I didn't like how it made my hair dryer
POSTED BY:
Angelina A.
May 4, 2018
I though it would be better than the ones I bought at the store but no it was the same
Angelina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa K.
May 4, 2018
To light
POSTED BY:
Lisa K.
May 4, 2018
It was to light and did not last but a week and a half! Was not happy at all!
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
BELLA R.
May 3, 2018
Residue left over after coloring
POSTED BY:
BELLA R.
May 3, 2018
Hello. I tried these products four different times in hopes that the residue that is left over would not be in the next mixture. Sadly to say that I just colored my hair two weeks ago and it took three washing for the strange residue to be out of my hair and my GREY HAIR came back after three washings. I am done. Thank you.
Bella - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen R.
May 3, 2018
My custom color
POSTED BY:
Helen R.
May 3, 2018
I found that it didn’t do anything to my hair. I was very disappointed. I will not be buying more
Helen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marie E.
May 3, 2018
Didn't last
POSTED BY:
Marie E.
May 3, 2018
Maybe my hair is growing too fast, but it seems like the grey came back after 2 weeks. Now, it's bad. I wash my hair every other day, with color safe product.
For this next order, instead of a demi, can I get it in permanent? Also, I need to lighten up my hair, it's been died very dark brown, almost black with semi permanent from the store a few months ago. I see that the golden brown I'm getting from you is taking, but still see a huge split in between the 2.
Just for this time, I need something that will lift and lighten my old color.
Marie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Gaby R.
May 3, 2018
Expected More
POSTED BY:
Gaby R.
May 3, 2018
Didn't cover my light colours as promised. I had to buy at the drugstore another brand of hair colouring to do what I wanted to begin with
Gaby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tammy Jean M.
May 3, 2018
I never Have any luck .. and I tried this time
POSTED BY:
Tammy Jean M.
May 3, 2018
Did not change delivery date but somehow it got changed , and I got something I didn’t like the first time .. I canceled my order , can’t have your company sending me stuff when ever they want .. still don’t have the color right .. I’ll just go back to the hair store , stinks cause I got charged 2 on the early for I color I didn’t like or would use . So basic,yet I threw it away ... shame on me for believing in you
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rose S.
May 3, 2018
Absolutely livid. Do not buy.
POSTED BY:
Rose S.
May 3, 2018
Sent me a bottle for my roots and a different bottle for the rest of my hair. Now my roots are light brown and the rest of my hair is dark. I'm crying and so pissed for even giving this a try.
Rose - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth P.
May 2, 2018
Custom Color Set
POSTED BY:
Elizabeth P.
May 2, 2018
It made my scalp itch. I'm not comfortable using it.
Elizabeth - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lucy M.
May 2, 2018
Orange and yellow brass
POSTED BY:
Lucy M.
May 2, 2018
The bass color I was given turned my hair brassy orange and yellow. Very disappointed. The packaging and instructions were great. Very easy to understand. This is my second attempt at a base color from esalon and they were both wrong.
Lucy - Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa C.
May 2, 2018
The Developer was not sealed correctly and leaked all over my box w/accessories
POSTED BY:
Lisa C.
May 2, 2018
This is my first box of the new design/product and the developer was not sealed properly. The seal while intact, the screw top was not and leaked all over my stuff. The box was a soggy mess and developer was everywhere. Not to mention I lost half of my developer. I normally rave about you guys but so far with the new product/design, very unhappy. And I requested twice before that my color be changed and I was sent the wrong color. You used to have great customer service and call anytime I had a color change (which has been maybe 3 times in 4 years) I've sent 2 messages and heard nothing. Very disappointed.
Lisa - We never like to hear that our customers are unhappy with their color or our service, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria E.
May 1, 2018
Didn't cover greys
POSTED BY:
Victoria E.
May 1, 2018
Didn't cover my grey very well and was a bit too light and too golden. Wanted a darker ash tone. Hope the change of colour will help cover my grey better.
Victoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Cara M.
May 1, 2018
Not for site publication - but I can't find your contact information
POSTED BY:
Cara M.
May 1, 2018
I usually like the color and experience with eSalon. This package however is seemingly unuseable - I can't open the developer no many how many jar openers I try. It seems fused together somehow.
Cara - Thank you for your feedback. We apologize for the disappointing experience you had with the color cap. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl C.
May 1, 2018
2nd order not like the 1st...
POSTED BY:
Cheryl C.
May 1, 2018
This time the color did not last. Gray hair came back within 1 week. Disappointed but I will try one more time, my 3rd because the 1st time color was beautiful, lasted and my hair felt so soft.
Cheryl - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy T.
May 1, 2018
Need to fix the waxy residue!
POSTED BY:
Tracy T.
May 1, 2018
I have washed and scrubbed my hair SEVEN times since coloring it yesterday, I am unable to remove the wax residue on my hair. This should not be the case. The color looks wonderful, however, I cannot deal with the waxy feeling! I can barely get a comb through it!
Tracy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Dawna C.
May 1, 2018
New to esalon
POSTED BY:
Dawna C.
May 1, 2018
I just tried esalon for the first time. The first shipment did not arrive after a few weeks so I called and a new order was sent out right away. I have mixed feelings. First the pros. My hair is nice and soft and looks natural. The colour turned out different at the roots than the ends. I was hoping to achieve more of a blend but this didn't happen. My biggest concern was the product fumes were so strong that I had a reaction with my eyes. It didn't irritate my scalp, but I could hardly open my eyes. They were burning and tearing throughout the process and I had a headache the remainder of the day. This was disappointing as the product leaves your hair with lots of shine. Not sure if I will reorder due to the intense fumes and colour issue. I want to be able to achieve a consistent overall colour and I would also like to be able to go lighter.
Dawna - We’re so sorry to hear that you were disappointed by the results of your color application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lori T.
April 30, 2018
Not quite what I was looking for
POSTED BY:
Lori T.
April 30, 2018
I was hoping to cut out some of the red and bring back more of my blond when I asked to change the color. The make up of the color guide sent looked right but it did not work that way
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa G.
April 29, 2018
Didn't like
POSTED BY:
Lisa G.
April 29, 2018
Color is way too red. Not even a dark mahogany! Not even close. I stressed the love of a dark rich color. Didn't get it. I have hot roots. Very unhappy with color.
Ok, so I received a new adjusted color. Now its way too brown. More mahogany is needed. At least my roots aren't a hot red! See 2 new photos. One shows hot red roots the 2nd dark brown hair. I sent pictures of what I wanted.
At first I was not pleased with the color as it was too dark but I must say that after 1 week I have been getting really good compliments about my hair. So Stephano please disregard previous review and would like to continue with the original color selected for me if possible.
Ruth - We're so happy to hear that you're enjoying your customized hair color! We will make sure to let your colorist know. We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
sandra S.
April 28, 2018
Very poor coverage
POSTED BY:
sandra S.
April 28, 2018
Has not covered my grey hair at all will be going back to a box dye
Sandra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Susan M.
April 28, 2018
Felt damaging
POSTED BY:
Susan M.
April 28, 2018
This color looks good but made my hair feel really dry after.
Susan - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
lauren G.
April 28, 2018
Instructions are wrong and confusing
POSTED BY:
lauren G.
April 28, 2018
I keep receiving instructions to do a root color and I don’t need a root color . My gray is not shown at the roots but in peices all in my hair so I need a full color instructions . And I want to color my hair black . It use to be black and I like it to be black again not dark brown . I told them I wanted it darker but they still sent me brown
Lauren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna G.
April 28, 2018
Allergic reaction
POSTED BY:
Anna G.
April 28, 2018
I had an allergic reaction and could not color my hair. I was also not impressed with the smell.
Anna - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Debra N.
April 28, 2018
I liked the color. I have mixed my own before.
POSTED BY:
Debra N.
April 28, 2018
The one problem was because of grey roots on top of hair, roots were lighter. This was a more liquid type feeling to use and I really did not mind. Trying to decide what to use so roots and when color is all the same. So will be even with products purchased. Any suggestions would be helpful. Since using tablet and computer crashed. Not to save about uploading pictures for E salon. Help would be appreciated.
Debra - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Stacy P.
April 28, 2018
Not what I was expecting
POSTED BY:
Stacy P.
April 28, 2018
Wanted to lighten my hair and was told the lightest I could get was dark blonde. Which actaully kinda made my hair even darker. Plus it doesnt wash out at all and leaves my hair feeling like I have 10 lbs of oil dried on it even after the next day. I just washed my hair about 5 times when I was showering just to get it to feel somewhat normal again. I dont think I will be getting another shipment. It didnt work for me, I do appreciate the concept but hopefully others will have better luck than I did.
Stacy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen R.
April 27, 2018
The color was too light and too warm.
POSTED BY:
Kathleen R.
April 27, 2018
My specific request was for dark brunette and I left a note for ash metallic. The color was much lighter than my current color with golden tones and following the directions my roots and around my face are lighter than the length of my hair. Extremely disappointed.
Kathleen - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kim S.
April 27, 2018
Color was washing out with 4 days
POSTED BY:
Kim S.
April 27, 2018
Hello, I have been with you all for over 2 years, my last color wasn't the same as the past. Within 4 days it was already washing out. I don't wash my hair daily, I'm maybe 3 times a week. Disappointed.
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Rebecca B.
April 27, 2018
Gray coverage was just ok left the areas brassy.
POSTED BY:
Rebecca B.
April 27, 2018
I was disappointed by the failure to cover my gray better. It barely covered and the area looks brassy. The other areas look very good.
Rebecca - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Melissa H.
April 26, 2018
Not up to scratch
POSTED BY:
Melissa H.
April 26, 2018
I was happy with the feel and quality upon application. However after two days I noticed the colour had faded off any greys and around the roots. Looks like I need a colour again. Very disappointed.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vikki L.
April 26, 2018
Terrible
POSTED BY:
Vikki L.
April 26, 2018
Left a gross layer of gunk on my hair. I washed it once already and stuff was coming off under my nails. It still feels nasty and I can't wait to shower tonight and try to scrub it all out again. Will not purchase again.
Vikki - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Cecilia R.
April 26, 2018
Not exactly what I was looking for
POSTED BY:
Cecilia R.
April 26, 2018
The roots of my hair are now reddish and this is exactly what I was scared of and wanted to absolutely avoid. the overall color is ok but I am not enthusiast of the result..
Cecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
karen M.
April 26, 2018
Flawed
POSTED BY:
karen M.
April 26, 2018
Lovely colour. A bit of a faf to do bgut was worth it.....until it faded after 4 weeks, A little disappointing.
Karen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Thaila L.
April 26, 2018
Quality awesome but color still too dark
POSTED BY:
Thaila L.
April 26, 2018
I like, no I love the quality of the product. I get compliments on how shiny and healthy my hair looks.
I just think because I have freckles and my skin is a weird tone, dark hair color just makes me look "older" not quite sure how to describe it.
I thought maybe having a funky colors like violet would be better if I was going to stick with the dark but I think I'd prefer to just go light.
Thank you,
Thaila
Thaila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie O.
April 25, 2018
Darker with more grey coverage
POSTED BY:
Stephanie O.
April 25, 2018
Still pulling copper and washing out with grey showing after two weeks.
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kate G.
April 24, 2018
Color fell a little flat this time.
POSTED BY:
Kate G.
April 24, 2018
Normally my color is a bit darker and less one dimensional.
Kate - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Jonnie D.
April 24, 2018
0 change
POSTED BY:
Jonnie D.
April 24, 2018
I have fairly dark hair, and I know that it can be hard to color it, but I feel I gave a very accurate representation of it's darkness and there was no change at all with the hair dye. It looks exactly the same as it did before I dyed it. I'm really disappointed because reviews made me think that it would work really well. My expectations were already very low because of past hair dye that didn't work, but this was just a big disappointment.
Jonnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Mary L.
April 24, 2018
not happy with the color
POSTED BY:
Mary L.
April 24, 2018
Very disappointed with this product will be cancelling. Tried twice, cancelling order, and membership
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle T.
April 23, 2018
Color doesn’t seem correct
POSTED BY:
Michelle T.
April 23, 2018
I colored my hair dark brown so imagine my surprise when it come out black.
Michelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Temple
April 23, 2018
The POWER OF YOUR WORDS
POSTED BY:
Temple
April 23, 2018
Ive been using this product for yeArs and its a great product. The main reason ive enjoyed it so much and endured putting on my own color is your clever marketing and use of WORDS like LOVE and UNCONDITIONAL...WHY ON EARTH WOULD YOU CHANGE YOUR CLEVER PACKAGING with clever words and red, black, white TO THE BORING bland look that is straight out of cheapsville that came with my last order?? PLEASE GO BACK!! Omg! Bad decision!! The product is still good but you took the ZING out of it.
Temple - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Abigail R.
April 23, 2018
Completely wrong colour for me
POSTED BY:
Abigail R.
April 23, 2018
As much as I loved the anticipation and actual presentation of receiving my bespoke colour with complete kit, I was not happy with the colour. Described as light brown copper, I’m left with medium dark brown with a hint of red warmth. I followed instructions to a T and so disappointed after years of maintaining a bright beautiful vibrant red/copper colour, I’m left with a mundane brown. The colour didn’t even take to all of my hair so what’s worse is there are some very noticeable patches. Not something I’m willing to take responsibility for after in excess of 10 years home colouring, I know my own hair. Really disappointed, I’m not sure how I will get my hair back to its normal red colour. Will be cancelling subscription unless a lighter colour can be created free of charge for me quickly to resolve this colour.
Abigail - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jill I.
April 23, 2018
Color
POSTED BY:
Jill I.
April 23, 2018
I never had a hair color oxidize so quickly as this dye did. The brand I buy at the drugstore lasts at least 5 weeks. Yours started oxidizeing within the second week. Very unhappy.
Jill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Julie B.
April 23, 2018
I won't be using this color again
POSTED BY:
Julie B.
April 23, 2018
While I am please with my hair color, I was completely freaked out about the texture of my hair after I shampooed and dried. My hair felt like with was still wet and had a waxy, gummy feel. I looked on the website and could not find FAQs on the website and only found the solution once I googled e-salon gummy hair. It was there that I discovered an answered question on another website that suggested trying a clarifying shampoo. The shampoo worked but cost me an additional $8. This was an interesting experiment but I think I'm headed back to the salon for my next color.
Julie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Holly G.
April 23, 2018
Color review
POSTED BY:
Holly G.
April 23, 2018
The color came out a bit red instead of the "purplish" tint I was hoping for.
Holly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Krys P.
April 22, 2018
Thick, greasy texture
POSTED BY:
Krys P.
April 22, 2018
I’ve been using Esalon off and on for about 4 years. Something (a new formulation?) has left my hair hard, greasy, and difficult to dry. My hair wouldn’t dry after coloring. It was still wet the following morning, so I re-washed it, hoping to remove whatever was causing the heavy, greasy texture. It’s not at all soft or silky as it used to be. It still looks greasy, wet and heavy after re-washing. The color is good, but I don’t know why it feels so wet and heavy.
33 of 40 people found this review helpful. Did you?
Krys - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Karen B.
April 22, 2018
LIGHT BROWN
POSTED BY:
Karen B.
April 22, 2018
After being recommended to go for dark brown by the colourist I disagreed and said I think I should go for light brown. Thank goodness i did because the light brown turned out very dark chocolate. I then had to have it bleached to lift the very dark brown .Also after all the hype about e salon colours being better quality than shop bought colours there was absolutely no difference and the colour was dull and flat.. In fact my hair felt much better and less brittle using Garnier. Not impressed and cancelled subscription.
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire J.
April 22, 2018
Hair sticky and too dark
POSTED BY:
Claire J.
April 22, 2018
This is my second time dying my hair through eSalon and my experience is very different from the first. The first time, everything went well except the color was maybe just a little too red, no big deal. For this next round, I asked that the color be a bit cooler / lighter. Well, now I’m here with dark brown hair that feels like it has honey in it. I’ve washed my hair 3 times and I can’t get it out. I can barely brush my hair or get my fingers through it, it gobs together in one big mess and feels disgusting. I keep trying to brush it out but I’m just ripping more of my hair out. I don’t know what to do. But I won’t be using their hair dye again and I would like a refund. Update: For anyone else that experiences this, the Neutrogena Anti-Residue Shampoo worked.
Claire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Ronayne H
April 22, 2018
Rayne
POSTED BY:
Ronayne H
April 22, 2018
Though a little darker than i wished and not quite the colour i wanted...i would give this company another go...am not disappointed my hair feels and looks nice..just want the next colour to be perfect.
Rayne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Pat C
April 22, 2018
Not enough color to completely finish my hair
POSTED BY:
Pat C
April 22, 2018
I recently cut my hair shorter about 2 inches shorter, and still I found that I didn't have enough color to completely finish my hair. It's very disappointing. I don't mind the packaging changing, but it seems like we're now also getting less product.
Pat - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather B.
April 22, 2018
Color
POSTED BY:
Heather B.
April 22, 2018
I think I didn’t have enough or I need to leave in longer because it only got rid of gray at the top of my head. The underneath layers still have gray. And as always, it makes my hair a little bit darker instead of lighter.
Heather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
lucia B.
April 22, 2018
Dd not like
POSTED BY:
lucia B.
April 22, 2018
Did not think this hair color any better than the ones off the counter. I would like to cancel receiving others in the future
Lucia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rebecca A.
April 21, 2018
New Look is eh?
POSTED BY:
Rebecca A.
April 21, 2018
So I haven’t actually colored my hair yet (I schedule my colors to come about a week before) I’m thinking and hoping the product will be just as good as before the packaging changed. But I have to admit the new look just seems, glum. I’m not sure but the colors just seem gloomy if that makes sense. Not really liking the change yet. If it grows on me I will continue my subscription but I’m a very visual person so we shall see?
Rebecca - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
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