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The first time I bought the colour it worked really well but the most recent application did not work so good. I only want to cover the grey which it did but for only a week whereas the previous time it lasted much longer. Maybe I should leave it on for longer than 15 minutes? Thank you.
Doris S. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jillene B.
February 24, 2021
Not for me
POSTED BY:
Jillene B.
February 24, 2021
I've used eSalon 3 times to color my roots & it's given me 3 different colors. I had to go to a salon to correct & blend. Super expensive lesson
Jillene - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection
POSTED BY:
Temyia J.
February 24, 2021
Hair unchanged
POSTED BY:
Temyia J.
February 24, 2021
I was so very excited to get my first hair coloring! But I was very disappointed. My hair did not change. I followed the directions and did everything. I was going from black to auburn, and my hair just didn’t change.
Temyia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley P.
February 24, 2021
Unsatisfied with color
POSTED BY:
Ashley P.
February 24, 2021
The color I requested did not come out the way I expected and din't cover my roots every well at all. In fact, when I was done, I didn't see much difference between my before and after. I communicated this back to eSalon and never got a reply...
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heidi C.
February 24, 2021
Grays reappear
POSTED BY:
Heidi C.
February 24, 2021
Ok after less than a week the grays at my hairline reappear. I use a brush and feel I do a good job atcthose roots around my ears , but they show thru way too soon!
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Kristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Siobhan B.
February 24, 2021
Waste of time
POSTED BY:
Siobhan B.
February 24, 2021
I coloured my hair with a copper brown. I started with a couple of greys and my hair is a medium brown. After following the instructions to the letter I still have medium brown hair that has a cheap red tinge in the sun but is still brown in every other way except for the greys that are still visible. The worst hair dye I have ever used.
Siobhan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda F.
February 24, 2021
Still too dark
POSTED BY:
Linda F.
February 24, 2021
This time I did my roots first for 40 minutes and then the rest for 5-10 minutes. It covered my roots really well, but the rest of my hair came out too dark. I even watered down the last of the solution and the rest of my hair is too dark.
Linda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Gennifer M.
February 24, 2021
Wrong shade for me
POSTED BY:
Gennifer M.
February 24, 2021
I love the overall coverage of the color but the color is not the right shade for my skin color it makes my face look red
Gennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gayle H.
February 24, 2021
I’m not sure this color is working for me
POSTED BY:
Gayle H.
February 24, 2021
I’m not sure this color is working for me. My hair is very damaged and I think it’s because I am dying my hair two lights. I need to speak to someone and reconsider my hair color. I feel that without enough pigment been play down my hair is just becoming weak and broken and frizzy.
Gayle - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Antoinette G.
February 24, 2021
Easy to Use
POSTED BY:
Antoinette G.
February 24, 2021
It’s super easy to use but after a week it washed out to where you could see my grey hair!
Antoinette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Patricia T.
February 24, 2021
didn't cover my gray hair.
POSTED BY:
Patricia T.
February 24, 2021
I loved the product my hair got soft and shiny but unfortunately it didn't cover my gray hair.
Patricia T. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cindy H.
February 23, 2021
Wish I hadn't
POSTED BY:
Cindy H.
February 23, 2021
I have tried three times to get this color right. It seems like the very friendly people I talk to don't really hear or pass on what I say. Despite small tweaks each of the three times, the "demi" permanent medium blonde color seems to permanently turn my hair coppery red. Wish I could undo it but the only solution I was offered this last time was to order another set to which that they would add more blue. Wondering why that wasn't done previously.
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts and they're currently working on adjusting your color to resolve your concern. Please let us know if there is anything else we can do to help!
hayley H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alma G.
February 23, 2021
Asphyxiating
POSTED BY:
Alma G.
February 23, 2021
Chemical smell during final coloring stage in shower was asphyxiating
Alma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Chantel G.
February 23, 2021
Color was not even close
POSTED BY:
Chantel G.
February 23, 2021
I ordered medium blonde intense copper. The results turned out medium blonde with light brown tone. Very unhappy. I followed directions right and still turned out a ugly color. Had to go to the store and get blonde highlights to fix it. I would not recommend. This is my 2nd time trying esalon and both times very disappointing.
Chantel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
April S.
February 23, 2021
horrible service
POSTED BY:
April S.
February 23, 2021
I order this kit 2 times the first time it was beautiful came out great didnt cover the grey like I was hoping for but it was good. Then my husband set up a subscription for valentines day for me and got the Darkest brown with intense purple my the top of my hair turned light brown with a red tint and the rest of it was dark brown no purple at all drugstore purple box dye would off game me a better color then this. I got ahold.of Sarah and she was completely rude not helpful at all ended our chat in the middle of the conversation she went and turned off my plan without asking me if I wanted her I never told her to do that when I went in there to get a hold of the specialist they were offered me a free set so I could explain what happend and try again. Now let me tell you I dont care about the money it was 11$ to start with and much cheaper then a salon so money is not a issue I would even pay for shipping if I had thats not the issue the issue is that the customer service girl Sarah was TRIBBLE.. good luck in the future hopefully you never have to speak to her you won't get anything resolved
April - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela T.
February 23, 2021
Color way off
POSTED BY:
Angela T.
February 23, 2021
What was suppose to be a light auburn blonde turned into Phoenix Red, I mean it was red! Clifford the big red dog red. I ended up toning with a wella toner afterwards and luckily it toned it down enough.
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Dara S.
February 22, 2021
Do NOT Buy
POSTED BY:
Dara S.
February 22, 2021
I was impressed when I received my order as it came nicely packaged. I took a test strand and applied the product for 30 minutes. When I washed it out, the strand was orange and brassy. I made it clear to the colorist that there was no existing color in my hair and that I did not want any brassiness. I even purchased a toner. Anyway the color was brutal. I was not given the opportunity to receive a refund when I sent pictures of the strand test. I was immediately told that the color I bought would be modified. I received the new order and performed a strand test. This time, the color went on like purple and when I washed it out, it was a darker brass. When I reached out to the company for a refund, I was advised that since I had received their complimentary reformulation, they are unable to issue a refund for the order. Per their satisfaction guarantee, they offer a complimentary reformulation or a refund. (This explains the quick response to my email with no option of a refund). I am NOT happy and my money should be refunded regardless if I had a reformulation.
Dara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angie L.
February 22, 2021
Changed colour
POSTED BY:
Angie L.
February 22, 2021
The colour is not staying on my hair, getting better results with a semi permanent colour shampoo
Angie L. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheryl F.
February 22, 2021
Didn't completely cover :-(
POSTED BY:
Cheryl F.
February 22, 2021
For some reason the hair color didn't cover evenly. I followed the instructions. I timed the roots for 15 minutes, then finished the application and left it on for the recommended 5 minutes. Not sure if I should I have left it longer.
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Catherine C.
February 22, 2021
Too dark
POSTED BY:
Catherine C.
February 22, 2021
The product was easy to apply, however it is much to dark. When I took the quiz I uploaded a photo so I really don't know why it's so dark. I said my hair colour was light brown and it come out dark brown.
Catherine C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is very important to us. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
POSTED BY:
Mandy
February 21, 2021
Light Brown Custom Made Colour
POSTED BY:
Mandy
February 21, 2021
The box arrived with instructions very nicely.
However, when ordering I indicated that I wanted to get rid of the red tone in my hair and when I added the colour it just did the same. Now I have this red tone all over and need to re-do the whole process. Am not happy.
Mandy. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linzi F.
February 21, 2021
Sadly disappointed
POSTED BY:
Linzi F.
February 21, 2021
Was excited about this colour opportunity at home and enthusiastically recruited my wife to assist with colouring.
Root colour was nice, not a huge amount of colour definition but enough, a nice colour and credit to the wife for doing a decent root stretch. Ends colour, poor. It's given a warmer tone but not the colour I wanted at all, it's barely noticeable and my hair feels dry to boot. Generally disappointed and not sure I'll order again in all honesty. Have had better results with home box dyes.
Linzi F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Faith S.
February 21, 2021
My roots didn't take the color at all
POSTED BY:
Faith S.
February 21, 2021
My roots did not take the color. I've never ever had this issue with hair color before. Very dissatisfied.
Faith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosana H.
February 21, 2021
Too dark
POSTED BY:
Rosana H.
February 21, 2021
The colour was too dark for what I ordered and it didnt cover my greys, even thought I just have few of them
Quite disappointing
Rosana H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janice N.
February 21, 2021
Will not use again
POSTED BY:
Janice N.
February 21, 2021
Since I used this product my hair has been breaking off and falling out. I was not very satisfied with the color but losing my hair is a lot more upsetting than not getting exactly the color I wanted. Since my hair is falling out it doesn't really matter what color it is, I guess.
Janice - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Brandy T.
February 21, 2021
All wrong
POSTED BY:
Brandy T.
February 21, 2021
The color turned out closer to a lighter brown and didn’t cover my grey. I will now have to wait color again with the brand I generally use so that I don’t over process my hair. Should have known better than to try something new. Not happy with the out come and with the your product.
Brandy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Heather B.
February 21, 2021
Too dark/no gray coverage
POSTED BY:
Heather B.
February 21, 2021
Ugh. This is way too dark (nearly black) and didn’t even touch my grays.
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Crystal A.
February 21, 2021
What a mess!
POSTED BY:
Crystal A.
February 21, 2021
I was sent two different colors instead of matching colors for my roots and my ends.
Crystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lori L.
February 21, 2021
It was okay
POSTED BY:
Lori L.
February 21, 2021
It was okay, the smell was pretty intense and my hair got really staticy after coloring but im going to try for a couple of months before i decide if i will continue with esalon or not. Also, i requested a color change and no one has gotten back to me, i would like to put my order in early but i need to find out if they are able to accomodate my request or not. So far...everything is just okay.
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Shannon J.
February 21, 2021
Hair turned orange.
POSTED BY:
Shannon J.
February 21, 2021
I should have know when my “personal” colorist gave me canned responses to all of my inquiries. Definitely going to a salon to get it fixed. Do not recommend.
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
joanna G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pola B.
February 20, 2021
Total disaster
POSTED BY:
Pola B.
February 20, 2021
I’ve ordered dark brown with golden undertones... I followed the instructions precisely and what I’ve got is a pure black helmet. I wanted to cover my greys, this didn’t happen either. My hair is dry like straw. I’m sooo disappointed. :-(
Pola B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kerrie P.
February 20, 2021
Doesn’t cover grays
POSTED BY:
Kerrie P.
February 20, 2021
I am very disappointed since thus hair color didn’t cover my grays. I will now have to wait a couple of weeks and die my hair again. Waste of money
Kerrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Madison V.
February 20, 2021
Not the color I ordered
POSTED BY:
Madison V.
February 20, 2021
My hair is a dark blonde, and I wanted to go lighter so I ordered a medium blonde specifically asking to go lighter off the photos I sent in. I was disappointed when I tested the color on my hair and it turned darker! It was not at all the color that was shown on the description. Unfortunately, I cannot recommend this product.
Madison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lina S.
February 20, 2021
Absolutely never again
POSTED BY:
Lina S.
February 20, 2021
The color is soooo dark and my once soft shiny hair is full and ROUGH
Lina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Latricia M.
February 20, 2021
Dislike for the dye did not cover grey
POSTED BY:
Latricia M.
February 20, 2021
I requested grey coverage but the dye did not change or cover my grey at all. I am requesting a refund for I had plans yo go out but this was a disappointment to what you claim this product was guaranteed to to provide.
Latricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danae P.
February 20, 2021
Great color...except for the roots
POSTED BY:
Danae P.
February 20, 2021
The overall color turned out gorgeous, and while my roots darkened they did NOT turn black, so there is still a harsh delineation between my roots and the original black color that was applied before I this eSalon color.
Danae - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Crystal E.
February 20, 2021
Drying muddy color
POSTED BY:
Crystal E.
February 20, 2021
Using salon color safe shampoo and cold water the color almost completely washed out and what was left was a muddy color. The color was way more red (starting with purple and brown hair) even though I picked the dark brown pearl color which is the violet option.
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte P.
February 19, 2021
The color is uneven
POSTED BY:
Charlotte P.
February 19, 2021
At first I thought the color was great. But after two or three washes I noticed I had spots of lighter color in my hair that I absolutely know I covered with great care with the color they gave me. This was time number two that they’ve sent me color and it just didn’t work. I think I’m done.
Charlotte - We’re truly sorry that your color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jane Anne K.
February 19, 2021
AWFUL!!!
POSTED BY:
Jane Anne K.
February 19, 2021
My color was awful! I called to rectify the situation and I was sent another color which was just as bad! So incredibly disappointed!
Jane Anne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Hylton C.
February 19, 2021
Sent me a root color only instead of all over color
POSTED BY:
Hylton C.
February 19, 2021
Very disappointed. I ordered an all over color and rec'd a root only coloring. No one even called me to let me know and when I called customer service they stated I ordered a root only. I ordered an allover color since I have multiple colors in the length of my hair and natural color and grays about 2 inches from roots. I have ordered previously several times under my previous name and the 2 people with customer service were not the least bit willing to correct the order issue and even told me I ordered a root only. I ordered it through a facebook advertisement for a discounted price since I had not used it in awhile and wanted to return since previous experiences were good, but not now. Customer service has went down hill.
Hylton - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ilona W.
February 19, 2021
Wrong Color
POSTED BY:
Ilona W.
February 19, 2021
The July and October 2020 shipments were way to brown and didn't even show a hint of mahagony or red. So when I received the January shipment I returned it unopened as I was instructed via chat (I have the transcript if you need it). That was about 2 or 3 weeks ago. Haven't heard anything from you all since, nor have I been given a refund or any other kind of acknowledgement or an offer for a replacement. Also the July 2020 shipment did not contain any shampoo/conditioner packets and there were no gloves in the April 2020 shipment. I haven't said anything until I my chat about 2 or 3 weeks ago. And so far the color adjustment I made at the same time has not show up yet either. If I'm going to pay that much money for hair color I would like to get the right color, and if you can't handle that I'll need to cancel any future orders. This is your chance to make it right.
Ilona - Thank you for reaching out! We truly apologize for any dissatisfaction with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Barbara H.
February 19, 2021
Wrong color
POSTED BY:
Barbara H.
February 19, 2021
I just down loaded two pics the light brown is our color. The red hair is what I always use. I thought I’d get my color plugs some honey high lites. So I’m canceling my subscription. This color makes me look to old. Sorry but I’m just being honest. BHolt
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amber R.
February 19, 2021
Well that sucked.
POSTED BY:
Amber R.
February 19, 2021
Definitely not customized color. They just sent me brown. I will never EVER use this again. I just wasted so much time and effort on a color that was a total flop. I don’t understand how this was customized to me at all????? My hair was very bright, fun red, I just wanted to darken my root and cover greys. Now my hair is brown and I am bummed.
Amber - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
lea C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ana B.
February 19, 2021
Color didn’t work
POSTED BY:
Ana B.
February 19, 2021
It didn’t cover my gray. Color is more copper than brown
Ana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica B.
February 18, 2021
No advice or contact from stylist
POSTED BY:
Jessica B.
February 18, 2021
I was a bit disappointed in the overall service, I have troublesome hair and chose ESalon as I thought it would be the next best thing to a salon during lockdown, however, I was never contacted by anyone and my colour was sent out with no real consultation which I thought was part of the service. The box sent was lovely with clear instructions and my colour seems even which is tricky with my roots but I’m not sure it’s any better than a shop bought dye if I’m honest.
Jessica B. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tonya T.
February 18, 2021
Horrible
POSTED BY:
Tonya T.
February 18, 2021
Did not cover my greys. And it’s destroyed my amazingly healthy hair. Fried it. Now I have to wait years to grow it out and get it healthy again.
Tonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Margarita C.
February 18, 2021
The colour is nice but that's about it
POSTED BY:
Margarita C.
February 18, 2021
I followed the instructions as delivered but not a single one of my grays were covered at all. Not really happy with the product.
Margarita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Judi F.
February 18, 2021
too thick !!
POSTED BY:
Judi F.
February 18, 2021
i thought something was wrong , by the time i had too rinse- it was like a goop helmet!!! so weird
Judi- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Faith R.
February 18, 2021
Not satisfied
POSTED BY:
Faith R.
February 18, 2021
I was looking for a light ash brown, dark ash blonde. My color turned out too dark and ORANGE, golden/brassy. I even used the toner rinse. This is the WORST hair color I have ever used. I didn’t even have enough color to saturate like I would’ve liked. I’ve honestly got better results with box colors. It didn't even really color my gray. The more I look at it, the worse I feel! This is going to be expensive and time consuming to fix. Never ever again would I use this brand.I would upload a pic to show how awful it looks but I don't have the option. I did upload a pic to my account showing how orange it is.
I've been dying my own hair for years, with a variety of products. The color this product achieves is great. However, I would place it more in "semi-permanent." I wash my hair every three days at the most, and after a few washes my hair color still becomes pretty drab (even using the tint rinse often.)
Olivia- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Carol- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Allison D.
February 18, 2021
Very messy
POSTED BY:
Allison D.
February 18, 2021
I liked the color ok, but found the formula, as opposed to another brand that I have been using for two years, very watery and messy. Also, my color was very dark.
Allison- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kaitlin P.
February 18, 2021
no root coverage!
POSTED BY:
Kaitlin P.
February 18, 2021
I followed each step and when I was done with the rather lengthy process, my roots still had barely any coverage. I typically use satin hair color in a 1B and with the description of your product I was expecting an actual blue black color. This was not the case. When I was doing the questionnaire there wasn't an option to order a darker blue black color. I'm very frustrated because this process took so long and the pay off was VERY DISSAPOINTING. I don't believe I will use this product in the future and do not recommend this product to anyone let alone my loved ones.
Kaitlin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bernadette M.
February 18, 2021
Not the right colour
POSTED BY:
Bernadette M.
February 18, 2021
I asked for copper red, it went dark brown. Also didn’t like how dry and dead it made my hair feel. Trying to figure out how to cancel the next order.
Bernadette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
joanne T.
February 17, 2021
What changed?
POSTED BY:
joanne T.
February 17, 2021
I just used the kit I received in Dec/Jan. I didn't change anything on my end. The coverage on the roots was terribly inadequate. It really doesn't appear that I colored them at all. Please cancel future orders.
Joanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michele K.
February 17, 2021
Fake customer service
POSTED BY:
Michele K.
February 17, 2021
Actually, I had a question I asked weeks ago and never got an answer to. Now I’m waiting for my next shipment, not knowing whether my issue was addressed. Got yet another computer generated reach out that seems sincere but is pure sham. Urg. I hate being lied to. I think that as much as I loved the hair color, I’m completely fed up with the false promises for great customer service that is total bot-generated
Michele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ana B.
February 17, 2021
hoping for longer lasting color
POSTED BY:
Ana B.
February 17, 2021
I initially liked the color but after a week I can already see gray roots on my crown. I'm disappointed with the staying power of this product. I followed the steps and instructions closely but to no avail. I expected to not see roots at least for 2 weeks or longer but that hasn't been the case.
Ana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica H.
February 17, 2021
Didn't work on my dark hair
POSTED BY:
Jessica H.
February 17, 2021
Was super excited but doubtful it was going to work on my dark hair 😔
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Hannah B.
February 17, 2021
Good, but too red.
POSTED BY:
Hannah B.
February 17, 2021
The instructions and set were great, really easy to follow and got great coverage from it. There were two bottles , one for the roots and one for the length, I'm not sure if it was the colour I selected combined with my old balayage, but the top came out pretty much as expected and the length of my hair was very aubergine/red which is not what I was going for. I wanted a light brown/dark blonde with a red tinge, which I thought is what I had selected. I would also like a picture of the colour you've selected on the receipt, just so you can remind yourself what it's supposed to look like prior to dying. Overall a good experience and would probably try again with a different colour whilst salons are closed.
Hannah B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. However, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
DATG
February 17, 2021
What an awful customer service!
POSTED BY:
DATG
February 17, 2021
I finally purchased this product, after so many adverts on my Facebook feed saying how awesome iit is. Result is so much darker than any professional hair dyes that I had to remove the colour. I placed another purchase with a different colour, a lot lighter. They sent me the first colour again. When I reached out, I was told I had done something wrong. No attempt to resolve + an automatic text message just to let me know if I wanted to talk, the phone number was provided below.
DATG - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Adrienne B.
February 17, 2021
Fades
POSTED BY:
Adrienne B.
February 17, 2021
Fades after 3 washes. But I like the color it is for those few days.
Adrienne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stephanie S.
February 17, 2021
Loved my color, but it dried my hair out
POSTED BY:
Stephanie S.
February 17, 2021
I loved my color. However, my hair was so dry after, even after using the conditioner. I'm not sure where the issue was, never had that problem when coloring my hair.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Grace I.
February 17, 2021
Quite disappointed
POSTED BY:
Grace I.
February 17, 2021
I wasn't satisfied. The color didn't last a week. I will never purchase again. I'm not impressed at all
Grace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kelly S.
February 16, 2021
Please beware, it’s damaged my long hair.
POSTED BY:
Kelly S.
February 16, 2021
My hair has currently lost 4-6 inches in length as ends are simply breaking off and is thinning with every wash.
Hi Kelly! Thank you for contacting us. I am so sorry to hear about your personal experience with our colour. - We've emailed you to help you further. Please check your emails.
POSTED BY:
CASSANDRA R.
February 16, 2021
STUBBORN GRAYS
POSTED BY:
CASSANDRA R.
February 16, 2021
I followed direction perfectly and there are several stubborn grays that refuse to absorb color. Maybe, I should change up my color? Please, HELP
Cassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Roxy C.
February 16, 2021
Not even close to the colour I wanted
POSTED BY:
Roxy C.
February 16, 2021
I had light brown hair and wanted to dye it ginger, bought this because it seemed like a nice concept but it’s just turned my hair dark brown with a hint of red. I even sent in photos of what my hair looked like and the colour I wanted so I’m not sure where it went wrong. Luckily I went for the demi-permanent option so I would recommend that to start off if purchasing.
Hi Roxy! Thank you for contacting us. I am sorry to hear that the colour wasn't as expected. We'll be happy to review your colour and formula to offer you a solution. Please check your emails.
POSTED BY:
Carrie W.
February 16, 2021
Not what I expected
POSTED BY:
Carrie W.
February 16, 2021
The color wasn’t blonde enough. Turned out darker then the picture on the site said it would be.
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rennae W.
February 16, 2021
The smell was...horrible.
POSTED BY:
Rennae W.
February 16, 2021
I couldn’t get past it to do it. I am super sensitive to fragrance anyway and I wish eSalon would come up with a different type of product. I know it won’t last as long, but there are many others like me.
Rennae - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Rose C.
February 16, 2021
Color
POSTED BY:
Rose C.
February 16, 2021
I needed xtra grey coverage, without telling me they sent a darker color. Disappointed when I lost all my highlights with the new color.
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charity C.
February 16, 2021
Color bottle broken
POSTED BY:
Charity C.
February 16, 2021
I just ipened my box and the color bottle spilled allover the box. Leaving not enough colorant.
Hi Charity - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynne M.
February 16, 2021
Ordered lighter color: received darker color
POSTED BY:
Lynne M.
February 16, 2021
I put the supposedly made for me color on my medium brown hair, asking to go lighter... instead,my hair is two shades darker.TERRIBLE, SHOCKING RESULTS.
Lynne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
claire B.
February 16, 2021
dissapointed
POSTED BY:
claire B.
February 16, 2021
I knew my color would never look exactly like the picture (medium blonde, golden pearl). But with lots of grays in the roots and pale blonde hair I figured I stood a good chance of getting pretty close. My hair is now medium blonde with gold tones, the gold is mainly in my roots..but the warm, unusual violet tone from the picture just isn't there. I followed the instructions to the tee but no luck. The color I have is fine I guess, just not what I was hoping for.
Claire - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gemma D.
February 15, 2021
Turned my roots orange!
POSTED BY:
Gemma D.
February 15, 2021
Disappointed. Whilst the packaging is really high quality and the product has left my hair in great condition I'm really unhappy with the colour. I sent photos of my 'before hair and was sent colour for my roots. I was after a pale ashy blonde to colour correct and blend with my outgrown highlights but what I now have is a very brassy/ ginger/ orange top and pale blonde highlights which were there to begin with. I've tried purple shampoo and it still looks really red. Not sure where to go from here 😪
Hi Gemma! I am so sorry to hear that your roots turned out orange. We'll be happy to review your photos and your formula to fix the colour for you. Please check your emails, one of our colorist will contact you.
POSTED BY:
Milana U.
February 15, 2021
What a ripoff!!
POSTED BY:
Milana U.
February 15, 2021
40 dollars for a colour? Seriously? In the middle of the pandemic when people are losing jobs?! Are you serious? What happened to $14 which is how much the first order was? Colour is good, but not that good. Will be canceling this, Feria also does a great job for half price or less!
Milana - Thank you for your feedback. We totally understand that our pricing can seem a little high. That’s because so much comes with your order! Please keep your eye out for an email from us for the next steps! We truly appreciate your feedback.
POSTED BY:
Tracey B.
February 15, 2021
Hair colour wrong
POSTED BY:
Tracey B.
February 15, 2021
My hair colour is totally wrong the top and roots are nearly black and my lengths are red/ pink . I asked for my hair to be one colour and because of greys for the roots to match the length in colour I'm really disappointed.
Hi Tracey! I am so sorry to hear that the colour result was totally different. We'll be happy to review your colour and formula to give you a solution. Please check your emails.
POSTED BY:
Jackie B.
February 15, 2021
Color system
POSTED BY:
Jackie B.
February 15, 2021
The color is correct but I don't see the need to spend this amount when I can buy over the counter and get the same results.
Jackie - We're truly sorry that our Made For You custom color did not provide the results that you expected at the pricing you desired. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sacha D.
February 15, 2021
Would not order again
POSTED BY:
Sacha D.
February 15, 2021
Found the colour difficult to apply as compared to other at home kits and VERY MESSY! Colour turned out very uneven ....overall very disappointed and will need to visit a salon for a colour correction.
Sacha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cindy S.
February 15, 2021
Never again
POSTED BY:
Cindy S.
February 15, 2021
I was very skeptical about this, but don't feel as I can safely see my hair stylist right now during the pandemic. They insisted I needed a light brown instead of a dark brown, and just as I suspected, it's too dark. I had specifically asked to speak to someone before they did the color, which I had thought was an option, and they ignored it. I also found it impossible to only do the two inches of gray while getting coverage all over--and so I no longer have any highlights. It's a dull boring light brown--oh, and my scalp is pink and it feels like I lost a TON of hair, something that's never happened to me before. I kept it on for exactly the 40 minutes recommended. So... bottom line extremely disappointed and can't wait to go back to a salon (safely) to get it fixed. In the meantime, I have to live with the worst hair color I've ever had since I started coloring my hair 25 years ago. (Please don't suggest a new color. I'm not doing this again.)
Cindy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Suzanne L.
February 15, 2021
Seems like it washed out already
POSTED BY:
Suzanne L.
February 15, 2021
I asked for the dye to be permanent and not Demi permanent. I’m not sure if that happened. The color did not color my grays along my forehead as well as the last time.
Suzanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Magaly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia M.
February 15, 2021
Wasn't exactly what I expected
POSTED BY:
Alicia M.
February 15, 2021
Although the process and items they give you is very simple and easy that's the part I like the most. I have a slight issue with the color and the end result I was expecting it to be a little more red than Orange.
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Llinos O.
February 14, 2021
Dissatisfied
POSTED BY:
Llinos O.
February 14, 2021
Very disappointed with this product wanted complete grey coverage didn't get that.
Would rather pay at hairdressers
Hi Llinos! I am so sorry to hear that the gray coverage wasn't as expected. We would be happy to adjust your formula to increase this coverage. Please check your emails, we've contacted you.
POSTED BY:
Rebecca B.
February 14, 2021
Didn’t touch my greys
POSTED BY:
Rebecca B.
February 14, 2021
A bought a colour a shade darker than my natural colour. I have no colour already in my hair but I do have a few greys coming through at the roots. Being new to ESalon I followed the instructions to the letter but to my surprise when I had finished styling I noticed that my greats were still shining through and my hair doesn’t really look much different. So I am disappointed as I really was looking for a product that would tackle my greys.
Hi Rebecca! I am so sorry to hear that the colour didn't turn out as expected. We'll have a colourist check on your formula to give you a solution. Please check your emails, we'll be contacting soon.
POSTED BY:
Keana M.
February 14, 2021
Not satisfied
POSTED BY:
Keana M.
February 14, 2021
I dyed my hair after I got a haircut and a week later the gray came back around the edges then the gray came back on top I even left the dye in longer
Keana - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gabrielle H.
February 14, 2021
I was not happy.
POSTED BY:
Gabrielle H.
February 14, 2021
I wanted a light blonde and a cool blonde my hair looks gray.
Gabrielle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Valerie F.
February 14, 2021
My hair came out PURPLE!
POSTED BY:
Valerie F.
February 14, 2021
I wanted dark brown with copper undertones. My hair is purple!! This is not what I wanted and I don't really want to have to go through the whole tedious process again to fix it!
Hi Valerie! I am sorry to hear that your colour turned out purple. We'll have a colourist checking on your formula to help you fix the colour. Please check your emails, we've contacted you.
POSTED BY:
Margaret W.
February 14, 2021
Color lasted 4 days
POSTED BY:
Margaret W.
February 14, 2021
Color did not cover gray area and faded after 4 days. Shampoo and conditioner dried out my hair. Hair felt like bristell.
Margaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Meredith R.
February 14, 2021
Medium blonde turned my hair orange
POSTED BY:
Meredith R.
February 14, 2021
I asked to tune out the red/orange/brassiness of my current color and my roots are now orange! The rest of the color turned out more of a medium blonde (the second bottle of color only left on for 5 minutes per instructions) but the “root” bottle failed miserably. I was very much looking forward to this fresh me and I truly dislike how it turned out.
Meredith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lena J.
February 14, 2021
Thoroughly unimpressed
POSTED BY:
Lena J.
February 14, 2021
This color looks nothing like what I told them I wanted. I just wasted my time dying my hair. I wanted a deep red violet and instead my hair went back to freaking brown.
Lena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie L.
February 13, 2021
Supermarket quality
POSTED BY:
Stephanie L.
February 13, 2021
This is the same as any supermarket brand. Didn't cover greys and isn't the colour ordered.
Hi Stephanie! I'm so sorry to hear that you didn't like our custom color. We'll be happy reviewing your formula to increase the gray coverage. Please check your emails.
POSTED BY:
Melanie P.
February 13, 2021
Hair colour
POSTED BY:
Melanie P.
February 13, 2021
Hi ordered dark blonde it turned out ginger when I contacted esalon all they could say was they can let me talk to someone that wasn't going to fix my hair not once did they offer a refund absolutely disgusting i will never order again from esalon cannot be trusted but they are quick enough to take your money but do not ever offer a full refund I have been left looking like an orange that has had to much sunbed
Hi Melanie! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't like the colour result. We'll be more than happy to assist you further. Please check your emails, we've just contacted you.
POSTED BY:
Jennifer A.
February 13, 2021
Coverage sucks
POSTED BY:
Jennifer A.
February 13, 2021
Didn’t cover grey
hair and that’s the ONLY reason I dyed my hair after 10+ yrs!
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mona B.
February 13, 2021
Color
POSTED BY:
Mona B.
February 13, 2021
The color I received with this order appears to be the same as my first order. However, this time I wanted blue so that there could be clear blue highlights by coloring my grays. However, the color I got doesn't really appear to have any blue in it, it just looks black.
Would I be able to get another shipment with a bluer color?
thank you, /Mona
Mona - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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