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Michele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jaye D.
July 29, 2018
Very disappointed
POSTED BY:
Jaye D.
July 29, 2018
I followed all of the instructions, even included a picture with my order. I was going for a brighter color. My hair is now dark brown, almost black. I don’t know what I am going to do.
Jaye - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
Carmen - We’re sorry to hear that your hair color is not covering your grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will work to adjust your formula for better gray coverage. Your updated formula and new instructions will ship with the next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle L.
July 28, 2018
Disappointed in delivery
POSTED BY:
Danielle L.
July 28, 2018
My bottle of developer leaked all over the package and it had very little left in the bottle. I still tried to dye my hair but I am upset as this is the first time this had ever happened with your company and I have always received excellent customer service. The seal was even stuck on the bottle and bottle leaked everywhere when I used it.
Danielle - Thank you for your feedback. We apologize for the disappointing experience you had with the order that you received. We're always looking to improve our service and products, and truly value everything our clients say. Please look for an email from us with more details. We hope to continue providing you with our service.
POSTED BY:
Jennifer F.
July 28, 2018
Dark roots, ashy ends
POSTED BY:
Jennifer F.
July 28, 2018
The title of the review sums it up. I'll need to go to a salon to have this fixed.
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shirley D.
July 28, 2018
Don't Let Them Change Your Color!!!
POSTED BY:
Shirley D.
July 28, 2018
I am so disappointed in this company. I had to re-dye my hair after I got my very first color. The color quiz asked for a picture, so I attached one. The "personal colorist" said that a slight change would look better with my skin tone. My skin color and tone is pasty white with rosacea. I have been the color red that was chosen before and it actually works well. IF this company is ever used again, there would NEVER be a picture sent to make sure that no one ever "adjusts" your hair color. My hair turned into a dark brown color was darker than my hair has been my whole life. My older sister started coloring my hair when I was 13. No matter what color we colored it, the color always came out some version of red because that is how much natural red I had in my hair. So, when I started to go grey at 20, I gave up and just started coloring it in shades of red. I have recently moved to a very expensive part of the country and can no longer afford to go to a beauty school (who always did wonderful work), so I now am going to have to go back to coloring at home. It will just never be with eSalon.
Shirley - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Robin H.
July 27, 2018
Color
POSTED BY:
Robin H.
July 27, 2018
It was much darker than a normal level 6 it brought my hair to a level five
Robin - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Eniko F.
July 27, 2018
Color much darker than expected
POSTED BY:
Eniko F.
July 27, 2018
I like the feel of my hair after coloring. It also has a nice shine. However, the color is several shades darker than what I expected (and what was shown when I selected the color). I have very short hair, so touching up the roots means getting the color pretty much everywhere. I was also using a different color before (L'Oreal 74C). I wonder if that impacted how the new color developed on my hair.
Eniko - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Lauren D.
July 27, 2018
Messed up color
POSTED BY:
Lauren D.
July 27, 2018
I'm unsure if there was a misunderstanding in the labs and I got the wrong color or what. However I was supposed to get a Ash brown with a pearl hue, my hair is so dark in color it's almost black. My hair was a medium/ light brown with a sort of blonde golden balayage throughout. I'm not even sure how this happened, I read the instructions in entirety twice before starting, and then again during application. I went as far as to use a timer to make sure I applied, and that I left everything on correctly for times. I'm going to have to have this color stripped from my hair now.
Lauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your hair goals.
POSTED BY:
Hope M.
July 26, 2018
Terrible service
POSTED BY:
Hope M.
July 26, 2018
I have not received my order. I let the company know and the only response I’ve gotten was a request to review the product I didn’t get.
Hope - Thank you for your feedback. We apologize for the disappointing experience you had and that you never received your order. Please look out for an email from us on resolving this issue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Christine S.
July 26, 2018
Not happy
POSTED BY:
Christine S.
July 26, 2018
Not happy with color or product. Keep trying to cancel
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristy D.
July 26, 2018
Too Dark
POSTED BY:
Kristy D.
July 26, 2018
I have previously requested a lighter color because once processed the original color was too dark; the lighter color I received last time was better however this time it was too dark again. I am not sure if I received the original color this time instead of the lighter color from last time.
Kristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Edel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Carissa J.
July 26, 2018
Very Disappointed
POSTED BY:
Carissa J.
July 26, 2018
I was so excited to try this experience, I was very open as I have dyed my hair for many years. I thought this was going to be a different experience...and it was.
First, I loved the packaging. It was feminine and made me feel like I was really going to be treating myself to a great hair coloring experience.
The smell of the hair dye is overwhelmingly strong. I had to go outside at one point as it was difficult to breathe. Keep in mind I was in a large bathroom, door open and the ventilation was on. My eyes watered so badly at one point I had to have my husband get me a cool wet washcloth and guide me outside!
Once the color was washed out and the hair was dry...My hair was very much two different colors!!! I lighter orangish-burgundy color at the roots and a very dark burgundy on the length on my hair.
Two weeks later the color is almost washed out on the length portion of my hair.
I am very disappointed,.
Carissa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sheila P.
July 25, 2018
Product changed!
POSTED BY:
Sheila P.
July 25, 2018
When the box changed, so did the product. I have been using eSalon for a long time and have done the process the same way many times and had excellent results and many positive comments about my color. However, the last two shipments since the box change have been waxy, smelly, brassy, and left my hair feeling course. It may look better, but the product isn't.
Sheila - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Amanda
July 25, 2018
More difficult to use than other coloring systems
POSTED BY:
Amanda
July 25, 2018
I was very excited to get a more customized color at home. The color I received turned out way more red as well as darker than the color I saw and chose on the website. The application was similar to other systems I have used at home, but when it came to rinsing out the color and finishing up- it was a nightmare. I initially took my time in rinsing out the color after seeing numerous reviews complaining about the sticky, waxy residue and the suggestions to make sure to get all the color out of the hair. I spent about 3 times as long rinsing out my hair as I normally would for any other color and I STILL ended up with that awful residue. I ended up having to re-wash my hair twice to get it to be manageable and I still feel a sticky stiffness in my hair. My hair ended up looking way more frizzy and dull than with other color systems as well. The smell of the color while rinsing it out was AWFUL! It was even hard to breathe it was so strong. I am not sure I would go through the process again even if it was the most perfect color in the world. I made an appointment with my normal hairdresser this morning to have her try and fix the color and remove the rest of the residue that I can't get out.
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eden C.
July 25, 2018
Loved the color
POSTED BY:
Eden C.
July 25, 2018
I really liked the color but it faded out so quickly. My hair is currently the same as it was before I even dyed it.
Eden - We truly appreciate your feedback. We are thrilled that you liked the color, but we apologize that you experienced fading. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosi L.
July 25, 2018
Not For Me
POSTED BY:
Rosi L.
July 25, 2018
I think it's a good product for short hair or shoulder length hair but NOT long hair. I had a terrible time trying to dye my hair. I don't recommended for long hair unless you're ready for a catastrophe! Washing, cleaning, re-washing.....too much time consuming!
Rosi - Thank you for your feedback. We apologize for you had a hard time coloring your hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Nadine B.
July 24, 2018
Burning scalp
POSTED BY:
Nadine B.
July 24, 2018
This colour really burnt my scalp, I had to wash it off after two minutes.
Other colours had been fine
Nadine - We truly appreciate your feedback and we are terribly sorry about your experience with our color. Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please be on the lookout from an email from us. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharon L.
July 24, 2018
My color
POSTED BY:
Sharon L.
July 24, 2018
I love the color but I just got it so I went need any for 4 mos
Sharon - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Maria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Karol Z.
July 23, 2018
Grey coverage
POSTED BY:
Karol Z.
July 23, 2018
The color on my grey only lasted a couple days wasn't what I had expected and I left it on for the amount of time directed and followed all directions. Am not very pleased 😏
Karol - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
patricia F.
July 22, 2018
I wanted more golden to go lighter like a bronze instead I got a very dark brown
POSTED BY:
patricia F.
July 22, 2018
The color was soft with a nice sheen just wrong , not what I asked for. I also received a new kit already and I stated I only color every quarter at most...3 times per year at best. Please cancel any more kits...I will use this next kit in late Oct early Nov and than re order for 2019
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
janet B.
July 22, 2018
Not what I asked for
POSTED BY:
janet B.
July 22, 2018
I was lead to believe this was a service that understood the subtleties of your hair colouring requirements
I have just used my first delivery of hair colour and am very disappointed
I asked for a mid brown non red colour . I sent photos and a detailed description of what I wanted which was an in between 4and 5with no red and now have a very dark reddish brown !!!
How come ?.... I thought this was a bespoke hair colouring service
I could have got this colour from any old packet from the supermarket
I feel ripped off
Janet -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Chrissie C.
July 22, 2018
I'm done
POSTED BY:
Chrissie C.
July 22, 2018
So this is the 4th time I have had a different color with only one time changing in the second order after talking to consultant why is it different everytime. And not once the color I want. I can mess up my own hair for $9
Chrissie - Thank you for your feedback. We apologize for the disappointing experience you had with the amount of color changes. We're always looking to improve our service and products, and truly value everything our clients say. Please look out for an email from us with more details regarding the resolution. We hope to continue helping you find hair perfection!
POSTED BY:
Maryna C.
July 21, 2018
It has changed
POSTED BY:
Maryna C.
July 21, 2018
I think something changed in the formula recently. I have been using the color for about a year and I feel like the color is now more difficult to apply because it won't wash off well after coloring, even after 2-3 rounds of shampooing. I can get rid of the hair feeling and looking sticky and dirty only after a couple of days which bothers me. The color still covers well and all, but these first two days after refreshing it are not nice.
Maryna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
albert B.
July 21, 2018
I ordered blonde im now this horrible shade of grey
POSTED BY:
albert B.
July 21, 2018
my color was adjusted to get rid of the red and now i went from lt blonde to grey drab.. Im highly disappointed and want to return the box that just came .. and get a refund for my previous order as its NOT what i ordered. not even close now I have to redo my hair entirely..
Albert - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Karri P.
July 21, 2018
What happened???
POSTED BY:
Karri P.
July 21, 2018
My naturally light to medium brown turned JET BLACK after I touched up my roots. I even sent in pics of me with my natural hair color. Do not order!!
Karri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
LAURA S.
July 21, 2018
Stain Guard Reduced
POSTED BY:
LAURA S.
July 21, 2018
I am very sad that the quantity in the Stain Guard packet is reduced in size. I really depend on this to protect my sensitive skin. Now there is not enough to do the job well.
Laura - Although the we have not reduced the size of the stain guard packettes, we're truly sorry that you are dissatisfied. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate your feedback. Keep an eye on your inbox for more details.
POSTED BY:
Maria G.
July 21, 2018
Stubborn grey hair
POSTED BY:
Maria G.
July 21, 2018
Loved the color! But greys along hair line started showing just as fast as store bought..two weeks and I could of touched up the roots...
Maria - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists can increase the grey coverage in you color formula. Your next order will include an updated formula and new instructions!
POSTED BY:
Lisa C.
July 20, 2018
Did not cover my gray as much as previous
POSTED BY:
Lisa C.
July 20, 2018
The color was ok. I like a little more vivid color. This color seems drab and did not cover my gray as well as previous color. That color was too dark but colored the gray. It does not seem to have any dimension in the color.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Terri P.
July 20, 2018
Did Not Get What ai Requested
POSTED BY:
Terri P.
July 20, 2018
I sent a message to eSalon weeks before my order shipped asking for the addition of more red to my color. I got a response saying my message had been received almost at immediately. The note from the colorist said “Adjusted tone” in my shipment. I’d requested the tone adjustment on the prior color. So nothing was changed . Very disappointed as I’m going on an important vacation tomorrow and my hair looks exactly the same. :(
Terri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Sharon - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that you have not received your order. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. Keep an eye on your inbox for more details.
POSTED BY:
Addison W.
July 20, 2018
Same
POSTED BY:
Addison W.
July 20, 2018
Was not what I was expecting very similar to my now hair color
Addison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your color. We truly appreciate your feedback.
POSTED BY:
Tianna M.
July 19, 2018
Leaves my hair gummy and stiff
POSTED BY:
Tianna M.
July 19, 2018
I was not happy both times I’ve tried this. Left my hair feeling extremely damaged. I want to cry.
Tianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Valinda M.
July 18, 2018
Red
POSTED BY:
Valinda M.
July 18, 2018
This time the color brought out more red highlights which I don't want.
Valinda - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
sandy S.
July 18, 2018
Harsh on hair
POSTED BY:
sandy S.
July 18, 2018
The color is ok and definitely colors grays better and longer than store bought dye. My issue is the conditioner. It doesn't work well at all. My hair feels very brittle afterward. I had to purchase a box of Revlon from a discount store to get the conditioner. That worked better. The dye will dry your hair out so that after conditioner needs to be much better and more of it.
Sandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Alexandra C.
July 18, 2018
Faded quickly
POSTED BY:
Alexandra C.
July 18, 2018
This formula wasn’t as long lasting as previous colors I’ve used. The color faded out to an orange in some sections after only a few washes
Alexandra - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
Amanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jean C.
July 18, 2018
Not happy
POSTED BY:
Jean C.
July 18, 2018
Unfortunately it didn't cover totally. I think my next order I shouldn't be charged
Jean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria S.
July 17, 2018
Terrible for my hair
POSTED BY:
Maria S.
July 17, 2018
Color itself was good but it left my hair extremely dry and unmanageable.
Maria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Christina C.
July 17, 2018
Need to change
POSTED BY:
Christina C.
July 17, 2018
I will give this a try one more time. I found that my grays came in within 2 wks and the red that was added really showed on my roots so for my next color, maybe no red
Christina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Josie C.
July 17, 2018
I love your product
POSTED BY:
Josie C.
July 17, 2018
I Love you’re product but I’d still like a little lighter shade.
Josie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
evan A.
July 17, 2018
It frys your hair
POSTED BY:
evan A.
July 17, 2018
My hair was a tangled mess after using this product the first time and then my ends were fried. I did not realize the company would just keep sending me more of the dye. I did not want it. The second time I tried it, it covered all my gray (which is a tiny amount) and I used KLORANE conditioner for color treated hair. Much better results that lasted until the fine hairs on the side of my hairline grew out. So I ordered it again. This time it didn't cover any of my gray. I did everything exactly as the instructions said to do. I used the eSalon shampoo and conditioner, I timed how long I left the dye on. I am never ordering from this joke of a company again. Considering I paid $25 for the dye kit and another at least $5 for shipping-- I could have gone to my stylist for about $10 more and had her cover my gray. This is a total rip off and I'm sure I will not receive any kind of refund.
Evan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
.
July 16, 2018
Color was totally wrong
POSTED BY:
.
July 16, 2018
Color was supposed to be a Bright Auburn and was actually a medium brown with no real red or copper tone in it. I've had my hair professionally colored and home-colored for years- I would have been much better off buying a box at the drugstore. No one looked at the provided pictures or tried to customize; all emails are form letters.
Their "solution" is to tell you to wait at least three weeks to re-color and use buy color oops or clarifiying shampoo to try to get the wrong color out. Note that their guarantee will only get you a new ( hopefully right- but I can't trust that) box in 3-4 weeks or a refund of the $10 paid ( not shipping or other items).
Deborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patrise D.
July 16, 2018
Did not cover my grays
POSTED BY:
Patrise D.
July 16, 2018
This special color made by professionals did not cover my gray hair.
Patrise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jacky - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chemonne O.
July 15, 2018
Flat colour, faded in less than a week
POSTED BY:
Chemonne O.
July 15, 2018
The colour is at least a shade too dark for me. It covers all the natural brown tone in my hair, just a monotone black. The grey hair coverage is bad as well, my natural hair colour started showing in less than a week.
Chemonne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
tessa K.
July 15, 2018
Color didn't cover ombre
POSTED BY:
tessa K.
July 15, 2018
I received a second bottle for my ends to cover ombre but it didn't work :-(
Tessa - e’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gin S.
July 15, 2018
Never received
POSTED BY:
Gin S.
July 15, 2018
I was billed $25 but never received the product
I'm very unhappy about that
Gin - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristy T.
July 15, 2018
My color is WAYYY Off from what I ordered!
POSTED BY:
Kristy T.
July 15, 2018
The product was very nice and well presented when I opened. The application of the color was very simple and not complicated at all, the smell also wasn’t as bad as I thought. Everything was going super as I was ringing out dye my hair felt still in great condition, but the thing that really made everything pointless to me was when I saw my color in the mirror. The color I ordered was a dark BROWN with warm undertones to it, but the color I seen in the mirror was no where near the color I ordered it was almost completely BLACK with the slightest red tint that only visble in the sun if you really look. I am completely pissed by this considering that I had good expectations for this product. Yeah my hair is still in good condition but the whole point of esalon is to help give you the color you want not something that’s COMPLETELY DIFFERENT! Overall this was not a good experience for me as a first time esalon customer.
Kristy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deborah Rose C.
July 14, 2018
DON'T BUY I'M SCARED FOR LIFE!
POSTED BY:
Deborah Rose C.
July 14, 2018
It would not wash out, took several attempts. Left my hair dry and damaged., it also turned my hair black with red tint. This is not my colour or the colour I ordered. Plus it burns your skin!!
IT BURNED MY SKIN. I AM NOW SCARED FOR LIFE,
I am so disappointed!! I ordered lightest Blonde the color came out a gray blonde I look 10 years older, really looks terrible i already had light Blonde hair but my roots were grown out. Dont want this anymore i look much older now!!!
April - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura L.
July 13, 2018
No worthted faded colour just in couple weeks
POSTED BY:
Laura L.
July 13, 2018
Hi in the biginning when I finish colouring my her I was so happy now .........
I don't know what to say I was wrong about product from esalon I was colour my hair with eSalon on 22/6/2018 and now I add my results after couple weeks on 13/7/2018 is disaster my colour is Faded I'm almost back to blonde again after couple washes and I use special shampoo to protect colour but is no working at all to be honest I never going order again from here just waist of money .. so desipoited..
Laura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Kathryn C.
July 13, 2018
Was not at all what i asked for
POSTED BY:
Kathryn C.
July 13, 2018
Ive tried esalon 3 times over the years and the colour never comes out remotely like it should (my 7.4 requested ended up a 6.65 at best)
Kathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Abby C.
July 13, 2018
not enough gray coverage
POSTED BY:
Abby C.
July 13, 2018
I tried this product a couple of times and still not enough gray coverage
Abby - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erica H.
July 13, 2018
Could not get the color I wanted
POSTED BY:
Erica H.
July 13, 2018
The service is great with the shipping and auto-renewal, however if you have a specific color in mind you will most likely not get it. I have grays and am only 26, my hair also grows incredibly fast, so touching up my hair can be expensive at the salon. I wanted to try eSalon to help financially, however it changed my original hair color completely. I had medium brown hair to start with and when I did my first color with eSalon it came out really dark (to be somewhat expected)... I knew it would lighten with washes. However, my hair started to have a red tint to it. It would get more orange on the ends as time went on. I use a salon brand sulfate-free shampoo as well. The next two orders I requested a better mixture to combat the redness. My second order did nothing to help my redness and also did not cover any gray. When I asked for adjustments for my third order, I received the same color combination as my first order. Just an endless cycle, and now I have a red tint to my hair that is incredibly hard to get rid of.
Erica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kaelyn H.
July 13, 2018
DESTROYED MY HAIR
POSTED BY:
Kaelyn H.
July 13, 2018
I used this for the first time, and it completely ruined my hair! It's left an OILY FILM that I CANNOT get off, I've even tried washing it with baking soda! Would NOT recommed! I've fried the ends of my hair before, so I know it isn't fried, but it feels and looks disgusting and takes forever to dry. I can literally scrape crap off of my hair.
Kaelyn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer D.
July 12, 2018
Disappointed in product name and packaging changes
POSTED BY:
Jennifer D.
July 12, 2018
I'm disappointed in product name changes and packaging. I need to order more Love Unconditionally, but don't know which product to purchase. Please go back to previous product names and packaging.
Jennifer - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
POSTED BY:
Antonia H.
July 12, 2018
Brown with orange disaster
POSTED BY:
Antonia H.
July 12, 2018
I sent in a picture for proper color matching. I wrote notes detailing the light blonde I wanted. I referred to a specific esalon employee by name to further indicate the light color blonde I wanted. I was already light blonde except for the roots. I have been using color in my hair for 30 years. I followed the instructions exactly and the color I ended up with is a mouse brown with orange highlights. I'm HORRIFIED! It will cost me between $180 and $250 to get it color corrected and highlighted. Can't believe I fell for the marketing and ruined my hair. NOT WORTH THE RISK!!
Antonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Emilia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Corrine L.
July 11, 2018
Loved color
POSTED BY:
Corrine L.
July 11, 2018
Color was beautiful but product too strong on my hair and scalp. Never used 2 boxes I rec'd because it was nasty on my scalp and took 5months for hair to get back to healthy..
Corrine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lys L.
July 10, 2018
ZERO STARS
POSTED BY:
Lys L.
July 10, 2018
I've colored with eSalon twice and both times it had to be fixed - not 'I don't like the color' fixed, it's "my roots don't match the rest of my hair" fixed. I would think after the first time, they'd keep a record of what I got, what I liked. Apparently not, because after last time, I'm thinking it's a slam dunk. Just refreshed the same color we did last time - NOOOOOO! I get drk brown when my hair is red. Then I get a form letter about how to start over,,,, yeah, thanks a lot. NOT!
Lys - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jessie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Casedra E.
July 10, 2018
Color did not match
POSTED BY:
Casedra E.
July 10, 2018
I will not be ordering again, my first purchase did not turn out correct and the process to be fixed took far too long! I will forever be a Sally's girl and do my own hair.
Casedra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roz T.
July 10, 2018
Conditions well
POSTED BY:
Roz T.
July 10, 2018
Left my hair in lovely condition but was far too dark, had to go to hairdressers to get it coloured lighter
Roz - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stella N.
July 9, 2018
Very faint color
POSTED BY:
Stella N.
July 9, 2018
Not as expected,very faint ,expected it to turn much brighter like in models hair
Stella - Thank you for reaching out! We are sorry to hear that your color formulation did not come out as bright as you expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jenni B.
July 9, 2018
MY HAIR IS BLACK!!!!
POSTED BY:
Jenni B.
July 9, 2018
My hair is not red mahogany...it's BLACK! It's horrible!!!
Jenni - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
jesse P.
July 8, 2018
what went wrong
POSTED BY:
jesse P.
July 8, 2018
I was nervous to see so much brown on the formula chart for my roots and none on the ends formula. Followed directions to a T. The roots came out a dark cherry brown which is the one color I do not like. The ends bottle lightened and colored a little bit but didnt hold very well. Maybe less brown would have worked or not doing the full 15 minutes. For a second time, I dont know what to do. This is upsetting.
8 of 10 people found this review helpful. Did you?
Jesse - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Lucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gemma T.
July 7, 2018
Hair dye
POSTED BY:
Gemma T.
July 7, 2018
Was not happy with product as didnt dye my hair just my scalp.I had followed all the instructions aswell
Gemma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hafsa Romaana M.
July 7, 2018
Mediocre
POSTED BY:
Hafsa Romaana M.
July 7, 2018
I was really looking forward to this, but I found I have a better result with dyes that I can buy from a supermarket as the colour was not quite right. This left me with slightly hot roots. It smells nice, but I wouldn’t purchase again
Hafsa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Lisa L.
July 7, 2018
Missing conditioner
POSTED BY:
Lisa L.
July 7, 2018
My color order came with 2 shampoos and no conditioner 😣
Lisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Christelle B I.
July 6, 2018
Need a warmer blonde with lighter blonde highlights if possible...not red please
POSTED BY:
Christelle B I.
July 6, 2018
I should return this last bottle for a darker warm blonde with a small amount of gold not red highlights...I do not want to use the one sent as it does pull too mush red on back of head roots and crown...sides and frontal areas are still more reddish gold instead of blonde with lighter blonde highlights...what do you suggest?
Christelle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Zoe S.
July 6, 2018
Worst home dye set I've used
POSTED BY:
Zoe S.
July 6, 2018
This was by far the least user friendly home dye set I have used. Firstly the stain protect did absolutely nothing I have stains on ears, behind ears, on my neck and on my forehead. Secondly despite having commented that I have very thick hair didn't receive enough dye to colour all of my hair (I used 2 bottles), fortunately due to greys I started at the front so it isn't too noticeable until I re-dye it. And finally despite patch testing I had an allergic reaction and now have a sore on my temple.
Zoe - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Shelley L.
July 6, 2018
New formula?
POSTED BY:
Shelley L.
July 6, 2018
The conditioner does not rinse clean. Since the new packaging, the conditioner leaves my hair sticky. The first time, I thought it was my fault so this time I paid attention to making sure I rinsed my hair really well. Same story as before.
Shelley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kelli T.
July 5, 2018
Impossible to Cancel Auto-shipments
POSTED BY:
Kelli T.
July 5, 2018
The idea is great; have hair color formulated for me and shipped to me. The reality is that it is nearly impossible to find a way to cancel my subscription. This is why consumers hate the notion of auto-shipments.
Kelli - Thank you for your feedback. We apologize for the disappointing experience you had with cancelling your Plan. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Isa T.
July 4, 2018
It was a good first experience.
POSTED BY:
Isa T.
July 4, 2018
The instructions explained the steps well enough for me to do it as a first timer.
The color was a nice hue on its own but there really isn't much change to what my hair looks like. Sometimes I can see the color but it blends in with my natural color, which is kind of good. However I knew going in that it wouldn't show up as a bright color.
Isa - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
April D.
July 4, 2018
Crap!
POSTED BY:
April D.
July 4, 2018
My hair products were exploded all over the inside of the box it came init was disgusting and then I couldn't find the right place that I ordered from so I could complain I can't send it back because its leaked and the u.s.post office won't let you mail hazardous materials in the mail. This place sucks big time and my 2nd box which shipped out today because I couldn't cancel fast enough if it comes mailed in a sloppy mess I will let everyone know. 🔊
April - Thank you for your feedback. We apologize for the disappointing experience you had with our color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
amanda L.
July 4, 2018
I got the opposite color!
POSTED BY:
amanda L.
July 4, 2018
I was quite excited when my package arrived, but I was disappointed with my colour. I had asked for a darker purple, but my hair turned a dark red! My hair had also become thick and chunky. I'm quite disappointed, but glad the overall experience didn't ruin it.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Erin M.
July 4, 2018
Gray showing through
POSTED BY:
Erin M.
July 4, 2018
The last two times I have colored my hair, the color does not last very long. When I had my hair professionally colored at a salon, the color would last at least six months. Now, with eSalon, I'm lucky if it lasts one month. I don't know if I will buy again.
Erin - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Diane M.
July 3, 2018
Color was not the same! June 2018
POSTED BY:
Diane M.
July 3, 2018
The color was the wrong formulation..... It did NOT work.
I did everything the same... I am amazed & upset that it will need to be Re-color/touched up.. With another product. There must have been a mix up & they sent the wrong formula... NEW PACKAGING...? Less effective?
Not acceptable! I'm sorry.😞
Aleta - We’re so sorry to hear that you were disappointed by the results of your Light Set Kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natasha G.
July 3, 2018
Easy to use and great colour
POSTED BY:
Natasha G.
July 3, 2018
Its really easy to use and the colour is lovely and all my greys are gone but its still toooo red. I've only just done it so I will see if it calms down but its definitely more red than ash.
Natasha - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Tracy M.
July 3, 2018
Not so great
POSTED BY:
Tracy M.
July 3, 2018
This color was just one step lighter than my last order yet it turned my roots orange. Not a great look...
Tracy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
susan D.
July 3, 2018
washed out after just one washing
POSTED BY:
susan D.
July 3, 2018
Color was a lot better, but it washed out after just one washing. Scalp was very itchy, too!
Susan - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
kathleen P.
July 3, 2018
Changes are not positive
POSTED BY:
kathleen P.
July 3, 2018
I've been a eSalon user since 2013. The recent changes to the packaging leave much to be desired. The developer had leaked all over the box. The color bottle's large opening makes pouring more of a challenge. Standing in the shower with color everywhere, twice now, I was unable to tear open the shampoo packet because the tab broke off needing me to get out of the shower and find a pair of scissors. Please stop skimping on the quality of your packaging.
Kathy - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Barbara M.
July 2, 2018
Can not cancel!
POSTED BY:
Barbara M.
July 2, 2018
I do not like nor do I want this product. I've had NO success trying to cancel . . . good grief, no relief! PLEASE CANCEL and inform me when you have done so.
Thank you.
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Julia M.
July 1, 2018
The "colorist" obviously did not read my detailed email instructions
POSTED BY:
Julia M.
July 1, 2018
I am completely white/gray, so I need good gray coverage.
I wrote an email in detail telling them I was gray. I also wanted a blonde with a mix of level 9 and 10.
What was sent was a stock blonde level 10 with bleach. So not only did it bleach what remaining nice color I had, but did not cover the roots. So, with white roots I remain...sad....
I am cancelling my membership as the "colorist" did not pay attention to my detailed description of what I needed.
So, I will continue to color my own hair with the way better products from the beauty supply store.
Don't know what I was thinking in joining this online supply.
Sincerely,
Julia
Julia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Celeste W.
July 1, 2018
Too maroon
POSTED BY:
Celeste W.
July 1, 2018
This color was way too maroon and red. I was thinking a hint of reds and this was way too red.
Celeste - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Melanie S.
July 1, 2018
Very disappointed
POSTED BY:
Melanie S.
July 1, 2018
I hate to say this, but I was very disappointed with this very last shipment. I have touted your services to friends and family and Facebook, etc. and have been very pleased with your products up until this point. But this last time you got it very, very wrong! The base color that was used on my roots, etc. was perfect. But the second color sent for my tips was completely off and left my hair with very bright, vivid red tips instead of blending with the rest of my hair. I’m not sure how it was so far off, but it was. As I said, I’ve never had this problem with you before and have always been pleased in the past, but, unfortunately, when it comes to women’s hair, one time wrong is one time too many!
Malanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
aleta M.
June 30, 2018
Excellent service but colour hard to wash out
POSTED BY:
aleta M.
June 30, 2018
I can't rate the customer service highly enough. I spent 35 mins on phone talking through my hair colour history and problems. They really listened to what I wanted. But I found the newer formula hard to wash out (I'd used this 3 years ago something has changed) I massaged colour at scalp before rinsing as per instructions but still had a waxy sticky residue on ends. I also found the smell of ammonia very strong. This could be because I've been using ammonia free colour previously. I was pleased with the colour initially but on my roots (brown with 10 percent grey at most) lifted and faded alot lighter after couple of weeks. Despite using a colour safe shampoo. Obviously all colour fades but this was a few shades lighter with grey looking like it just had a colour wash effect peaking through. I'm not sure if this is my hair as I've had trouble getting any colour to take on my regrowth , even salon colour due to perhaps HRT medication.
Aleta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rose L.
June 30, 2018
Roots too dark
POSTED BY:
Rose L.
June 30, 2018
My request for a “less brassy” look resulted in a new color that was much too dark. The dark root looked liked my color was growing out and that it was time to color. Still working to find the right solution for my hair.
Rose - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Denise - We’re sorry that you were unsatisfied with your recent custom blended hair color and that it felt runny. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Maria M.
June 29, 2018
Fades really quickly
POSTED BY:
Maria M.
June 29, 2018
It’s suppose to be a permanent color but after a couple washes it tends to fade even though my color is black.
Maria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Sharon T.
June 29, 2018
Light Gold Blond
POSTED BY:
Sharon T.
June 29, 2018
I tried eSalon because I wanted to see if the color would last longer than what I buy at the store and do myself. My goal was to stick to my regular hair color. What I ended up with was a dark beige color. It turned out darker than I have ever been.
I didn't like the dry, spongy-feel of my hair that happened with this product. I had to use tons of conditioning spray to get the tangles out. The "good" news is; this color is going no-where. I have even been using harsher shampoos to try rinse it out.
eSalon was fun to try even if my experience wasn't 100% great. I think it would be good for people with dark hair because, like I mentioned, the color has great staying power. I just wish there were a lighter blond option.
Sharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Madonna E.
June 29, 2018
Just ok. Color was not what I was hoping.
POSTED BY:
Madonna E.
June 29, 2018
I've tried drug store boxed red hair dyes before, and never liked how they always seemed too pink-toned and unnatural-looking. I guess red is just challenging! Because I found my color to be not much better than those. I asked for a coppery red with no pink tones for my dark reddish-blonde hair, and I got a dark auburn-type red, with some pink. The company offered to make a new formulation for me, but I don't think it's likely to work out. I think the coppery red of my dreams can really only happen if I'm willing to spend $100/month for salon color. I also thought the customer service could have been better. I was given the impression before buying that someone will contact you for a consult about your color order if you have questions. I received no contact, and when I emailed about it, got a snooty reply back. Perhaps this company would be ok if your color needs were simpler, such as gray coverage or black hair.
Madonna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
ARIETTE M.
June 29, 2018
Terrible
POSTED BY:
ARIETTE M.
June 29, 2018
My hair was blonde now it grey and it looks dirty and I followed my instructions to the letter my results was not what I was expecting
Ariette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jill S.
June 28, 2018
Horrible service
POSTED BY:
Jill S.
June 28, 2018
I changed my formulation, spoke through email with a colorist and even submitted pics of what I wanted. They confirmed my colors would be changed. It came as the same color as was previously received. When I complained they offered to refomulate it for next time and wanted me to send pics again and go through the whole process again. Mean while I have a color I paid for, won't use and they wanted me to pay for another new color. No way! Disappointed at the run around and lack of guarantee follow through!
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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