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I finally tried this, it took so long to receive my kit that i bought my regular kit and used it. I'm so disappointed! it suppose to be light golden brown, even i sent a picture of my hair color, now my hair it's a lot darker, nothing to do with the color i use to wear and not even covered my grays. Totally upset, now my color is ruined.
Citlalli- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stephenie R.
September 26, 2020
Not my color at all
POSTED BY:
Stephenie R.
September 26, 2020
I chose a brown with violet and
Red and there is none whatsoever just brown. I am especially disappointed given the reviews and when the color was mixed it looked perfect in the bottle but it just came out brown.
Stephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jacqueline F.
September 26, 2020
eSalon's New Formula
POSTED BY:
Jacqueline F.
September 26, 2020
I am reviewing mostly to see if anyone else is struggling with their hair color since eSalon's recent changes to their formula. My next order will be my 3rd try at readjusting my color. Previously my color had golden mixed in and it was the equivalent of a nice highlighted look. But after the formula change, my first color was very dull with little golden. So it was adjusted. Now it is too much golden which has gotten even lighter within a few days of coloring my roots. I'm am hoping my 3rd request to return to my original color will even out all of the gold.
I have definitely noticed a change in the coloring product, both consistency and a strong bleach like odor which is unpleasant.
I previously would have rated eSalon with 5 stars and I'm hoping my communications with the colorist can resolve this soon. Unfortunately, 2 consecutive unsatisfactory coloring experiences mean I have to live with the results until it's time to recolor.
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Melissa N.
September 26, 2020
Didn’t cover my grays!!!!
POSTED BY:
Melissa N.
September 26, 2020
I am disappointed that it didn’t covered my gray hairs. I tried to dye it then a second time with the left overs I had and it still didn’t cover them.
Melissa- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Rafaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer B.
September 25, 2020
Grays
POSTED BY:
Jennifer B.
September 25, 2020
I am struggling to keep my grays covered for longer than 2 weeks. I can usually get 4-5 weeks out of the box color. Not sure I will continue.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashe S.
September 25, 2020
Great packaging and product
POSTED BY:
Ashe S.
September 25, 2020
Overall, I am impressed with the quality of the products and the package. However, the color I got was not exactly what I was hoping for. I was wanting to bring my hair color back to one solid color and hide my red tones. Some parts of my hair look good, but some areas are still red/brown.
Ashe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy P.
September 25, 2020
Not what I wanted
POSTED BY:
Amy P.
September 25, 2020
I didn’t get what I asked for. I think I was clear about my goals, however, I was very disappointed with the outcome after using your product. I wanted red. Red not pink - Not pinkish red. Just red, like natural red color that actually grows out of a person’s head. What I got was brown. Now that it’s almost time to color again, it’s faded off to something I can stand. Brown with some golden highlights.
I can’t recommend your product or services because I emailed directly with a stylist, went with her recommendations and was still disappointed in the end. Too bad, but I’m going to cancel my subscription.
Amy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
SMM1
September 25, 2020
Not for me.
POSTED BY:
SMM1
September 25, 2020
The color left my hair with streaks. I will not be ordering again.
Samantha- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Theresa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
MAUREEN K.
September 24, 2020
Custom volor
POSTED BY:
MAUREEN K.
September 24, 2020
Don’t know if this time I will pull it thru for 2-3 min mixed with water. Maybe just one minute or skip a turn. A little too dark at first. Better after 2-3 washes. Think
Maureen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dayna B
September 24, 2020
God but expensive
POSTED BY:
Dayna B
September 24, 2020
The gray coverage is good, not sure if it’s any better than what I can buy at the store. Most of us used a coupon and got the 1st order for $10 then it jumps up to $29 including $5.95 for shipping. I do not enjoy coloring my own hair so for that price it’s not worth it. This will probably be my last month since the salons are open.
Dayna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Krista T.
September 24, 2020
Terrible delivery service
POSTED BY:
Krista T.
September 24, 2020
I was left waiting for my hair color for weeks after the date it was suppose to arrive. Had a bad feeling about ordering it n having it delivered...should have listened to my gut!
Krista - We’re truly sorry that the shipping time for your color kit not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
rosa W.
September 24, 2020
Average
POSTED BY:
rosa W.
September 24, 2020
A little too expensive. the last 2 shipments I got it did not cover all my whit hairs and I always make sure to follow directions.
Rosa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brit C.
September 23, 2020
Meh , not impressed.
POSTED BY:
Brit C.
September 23, 2020
I have very fine hair that tends to be on the dry side when processed. I wish this was moisturizing and nourishing to the hair. It also fades pretty quickly, by week two I saw I was losing some coverage.
Brit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Shawn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Maria C.
September 23, 2020
Too dark
POSTED BY:
Maria C.
September 23, 2020
I wasn’t happy with the results my hair ended up to dark
Maria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Joan W.
September 23, 2020
I haven't used it.
POSTED BY:
Joan W.
September 23, 2020
I'm still considering whether to color my hair or not. I now have about 3 inches of gray on the roots and I may just let it go all gray. Please cancel any future mailings until I make a final decision. Joan 903-450-7242
Joan- We're so happy to hear that you may be trying your color soon! We have reached out to you via email in case you have any questions or concerns. We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Rocio Y.
September 23, 2020
not best gray coverage
POSTED BY:
Rocio Y.
September 23, 2020
the reason I am giving only 3 stars is because i was not completely satisfy with the gray coverage and also I want to go lighter since i started with a bleach light color and the first color I used make it really dark.
Rocio- We’re sorry to hear that your hair color is not covering greys as expected and darker than requested. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Isidora M.
September 23, 2020
Colour not as arranged
POSTED BY:
Isidora M.
September 23, 2020
the colour didn't do anything against the red tone, it just made my hair overall darker. It was supposed to give it a cooler nuance but there is still a strong red tone.
Isidora M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan M.
September 23, 2020
Horrible shade of brown that looks hideous with my skintone
POSTED BY:
Susan M.
September 23, 2020
I requested a medium bling and sent two photos. The color that arrived was called dark blonde but was truly a mousy Orange 🍊 brown that doesn’t match my ski tone in any way. This product is not anywhere near the product advertised. I feel conned and ugly with this color. I’ve now spent another $40 to get a better product to remove this color. Even the toner as a bust. I bought this for upcoming interview and now I look like cheap, tacky middle-aged woman.
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nina G.
September 23, 2020
Horrible
POSTED BY:
Nina G.
September 23, 2020
Their customer color is not really custom made. I requested so many times that color choice I picked from given colors first time i placed order is not able to cover my grays. Even after I mentioned this to customer rep. they have not updated my color. Totally disappointed.
Nina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Aimee G.
September 23, 2020
Not enough
POSTED BY:
Aimee G.
September 23, 2020
I love the packaging & color but I’d say my hair length is about 18” & there was not enough to get all of my ends. I’ve been dying my own hair at home for 6 years now so it’s not that I don’t know how to ration the product onto the hair.
Aimee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cynthia M.
September 22, 2020
Will not use again.
POSTED BY:
Cynthia M.
September 22, 2020
I used my order during COVID. It did not cover my gray well and after a few days it was turning orange fast. I called and they said that you need to use it within 6 months (it was 8 months). And nothing more. No offer to help with my hair. No offer to discount a new order. I was not told nor saw an "expiration date" on the product. Will not use again. Glad my salon opened again. A drugstore product would have been better than this product.
Cynthia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Brittany G.
September 22, 2020
Terrible products
POSTED BY:
Brittany G.
September 22, 2020
Run, terrible gray coverage...Even when they changed my color concotion it still had no gray coverage...hair ends up dry and damaged and oily at the roots. Do not order this crap
Brittany- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Renee P.
September 22, 2020
Colour was off
POSTED BY:
Renee P.
September 22, 2020
I was definitely not happy with my colour. It didn’t match my
Colour at all making my hair look Orange. I am not satisfied that colour this experience and the price i paid.
Renee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracey S.
September 22, 2020
Waited 11days!
POSTED BY:
Tracey S.
September 22, 2020
I ordered my color 11 days ago and they said I can expect it in 5 working days. Still waiting. The only response from the helpline is they are sorry.
Tracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Odelia M.
September 22, 2020
Color is Ok but Terrible Experience
POSTED BY:
Odelia M.
September 22, 2020
Also send them feedback in more details. The color is fine, the smell is awful, and the amount of hair that shed in the shower freaked me out on new levels. I already canceled my plan, will not use this again.
Odelia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jaclyn S.
September 22, 2020
Very Disappointed....
POSTED BY:
Jaclyn S.
September 22, 2020
I sent in careful instructions and several photos of my hair to the colorist only to get a color that turned my hair bright red/orange after I specifically said that I did not want ANY red to my hair color. I was offered a new color free of charge but that color formula appears to be hardly changed and I will not put any more colors on my hair that will further turn it red. I am very disappointed as I had high hopes for this. I have done better with box color from the drugstore in the past.
Jaclyn- We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Pam I.
September 22, 2020
Nothing spectacular
POSTED BY:
Pam I.
September 22, 2020
The hair coloring product is OK. I really don’t find it any better than a boxed hair color from a drug store that is less than half the price.
Pam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Bouakao P.
September 22, 2020
Color
POSTED BY:
Bouakao P.
September 22, 2020
the oder is very strong. Couldn't hardly breath. The color is darker then expected. And had a bit of scalp irration. Had to add 2 pks of sweet and low to the formula. But other then that. The color did cover up my grays really good.
Bouakao- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
mary Ellen
September 22, 2020
What went wrong?
POSTED BY:
mary Ellen
September 22, 2020
The first time I tried this it turned out great, this time not so much. My hair turned gold ... what!!! I left the color on for 20minutes as it said to do. So now I'm not sure if I want to try again 😔
Mary Ellen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Amber R.
September 21, 2020
Ugh
POSTED BY:
Amber R.
September 21, 2020
I put this on my daughter because it wouldn't work for me and it turned her previous very beautiful virgin blonde hair ORANGE! I can understand if her hair was brown but her hair is naturally blonde and it turned out a very bad color! Disappointed to say the least.
Amber- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mona T.
September 21, 2020
Color
POSTED BY:
Mona T.
September 21, 2020
This was my 2nd time applying the color. The first one was ok, but this time it gave my hair a reddish tint. I'm not happy with it.
Mona- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Angela C.
September 21, 2020
Grays showing already
POSTED BY:
Angela C.
September 21, 2020
After the first wash, the color on my grays was coming out, a few more washes it's only gotten worse. Box dye from the drug store did a better job on my grays than the specially formulated for me color. I am not happy with the result for the cost.
Angela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Debra- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
BETTY ANN P.
September 21, 2020
Not happy now
POSTED BY:
BETTY ANN P.
September 21, 2020
I received my new color opened it up and seriously some of the color had spilled out the developer had a strong scent of I went ahead and colored my hair I loved the results -no grays or reddish highlights my husband even loved the results and new color I washed hair a week later the color started fading here it is three weeks later a little gray and red highlights I am not happy I hate venting because I feel bad afterwards husband will vouch about the color sorry for bad review
Betty Ann- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Patti M.
September 21, 2020
Unhappy
POSTED BY:
Patti M.
September 21, 2020
I requested my order be stopped several months ago. I received an email you were shipping color and immediately responded again to cancel my order. The order was cancelled. Received a sorry to see you go email and today I received color kit. CANCEL!!! My order please.
Patti- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Please be advised that can you cancel your Color Plan online, but you need to contact Customer Service if you would like to cancel an order that is in progress. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
cara M.
September 21, 2020
Hair still has strong red tone
POSTED BY:
cara M.
September 21, 2020
My roots still have a red tone to it, so the new adjusted colour was still wrong
cara M. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Betsy B.
September 20, 2020
Service Isdue
POSTED BY:
Betsy B.
September 20, 2020
Why does it take so long to get my color after I order it? It’s just painfully slow. I ordered the day after my last order came in, I’m white as snow and still don’t even have a ship date? What gives
Betsy- Thank you for your feedback on our shipping time. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tami B.
September 20, 2020
Something was off
POSTED BY:
Tami B.
September 20, 2020
First off, it took over 2 weeks to reach me. When I added the water as directed little flakes came out of the bottle. I figured I either didn't shake it properly or the developer was old. Regardless, I got in the shower and massaged the remnants into my scalp. Some dye dripped down onto my face but since my hands were busy with my scalp I didn't wipe it immediately. After the shower, after dressing and drying my hair, my face starts to hurt and turn red. The location of the redness is coincidently where the dye dripped. I thought dryness might be the issue but sadly it seems to be a chemical burn. Since this has never happened before I'll give esalon another chance as there truly could be a bad batch of chemicals but please check into this to verify so others are not harmed.
Tami- We truly apologize that the color kit you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Judy S
September 20, 2020
Not the color for me
POSTED BY:
Judy S
September 20, 2020
The color is not quite what I wanted. Please stop sending me products in the future till further notice. Thanks Judy Schantz
Judy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jennifer H.
September 20, 2020
Didn't cover my gray
POSTED BY:
Jennifer H.
September 20, 2020
I loved the color but it didn't cover my grays and it washed out quickly
Jennifer- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amy D.
September 20, 2020
No better than drug store color.
POSTED BY:
Amy D.
September 20, 2020
My light brown with beige undertones turned out a brassy reddish light brown. Root coverage was poor. Will be asking for a refund.
Amy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Blueriver20
September 19, 2020
Custom Color Set
POSTED BY:
Blueriver20
September 19, 2020
I’m very disappointed how my roots turned out. I’m not sure how can I fix my orange roots at this point. I went with eSalon by trying to save some money but I’m not impressed with the results!
Marinela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura D.
September 19, 2020
It wasn’t what I wanted
POSTED BY:
Laura D.
September 19, 2020
I hate my hair now I wish I had never dyed it. It turned out nothing like the picture I selected. I wanted ginger hair but now it’s just dark brown and that’s the last hair colour I’d want.
Laura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Melissa W.
September 19, 2020
Great idea in theory...
POSTED BY:
Melissa W.
September 19, 2020
I compliment the company on their idea. However, trying to match my color on line just did not work. I am a red head by bottle and my colorist sent me a bottle of light brown with red highlights that did not cover my grey wisps. So, disappointed and depressed, I don't even want to look in the mirror. The products were good quality, my hair is soft, little to no bad smell. For $29.99 you would think they could throw in a small plastic trash bag? I am going back to my OTC color and save $10. At least I know the red will be there.
Melissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Fonda H.
September 19, 2020
Lack of color
POSTED BY:
Fonda H.
September 19, 2020
i adjusted my color to a darker color but it was lighter than the one before. I am very disappointed i also still have greys.
Fonda- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
ADEELA Q. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTED BY:
Marilee M.
September 18, 2020
The Colorist Ignored Everything
POSTED BY:
Marilee M.
September 18, 2020
Beware that eSalon does not appear to read the requests of its clients, which is sad because I used this company 5 years or so ago and had a good experience. For example -- and I use this because it's a great example that it was not my fault -- my hair had no dye in it. I explained that. What did I get? A root kit and an ends kit. But there were no roots! Why would I need two different sets of dye when all of my hair was "virgin" hair??? One color should have been created. That's just an example of just how much eSalon did not care what I said. The color was horrid and nothing like I wanted, which was basically just the color I had. I just wanted to cover up the whites that were popping up. When I called just now to explain the situation, the customer service representative said, "I cannot work with you if you are going to be negative about the colorist." They get one more shot, and then I'm done.
Marilee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kendra B.
September 18, 2020
Yikes
POSTED BY:
Kendra B.
September 18, 2020
Didn’t listen to my request at all. I asked for this to be lighter and less orange and it made my hair look like a brown carrot. Horrible.
Kendra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jennifer A.
September 18, 2020
Second time trying the kit
POSTED BY:
Jennifer A.
September 18, 2020
I gave this dye a second chance but it again disappointed. I followed all the directions and also used a color safe shampoo. My greys ultimately showed their ugly beads within a week.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danielle H.
September 18, 2020
Messy product - Color flat - Added to auto ship program w/o my permission
POSTED BY:
Danielle H.
September 18, 2020
The color was okay, but turned out flat, not shiny like most hair colors do. When applying and rinsing, the consistency is weird and it gets everywhere.
Then a month later we received another box. When I ordered, I specifically chose a single trial. I did not sign up for an auto membership. I would never have even tried your product if I knew this was a thing. So now I have to go through the mess of trying to get it credited and returned. Bad business practice, Reporting to Better Business Bureau.
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Guadalupe N.
September 18, 2020
Not the right color
POSTED BY:
Guadalupe N.
September 18, 2020
Color became brassy which I hated. I had to pat $75 for my hairdresser to correct it.
Guadalupe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cristina D.
September 17, 2020
Not too bad...
POSTED BY:
Cristina D.
September 17, 2020
I would have liked a more luminous copper.. It is too dark for me.. Other than that, the experience was interesting and refreshing.. It covered the greys but the colour is not exactly what I wished for.
Cristina D. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to, however we are pleased to know that you are satisfied with the grey coverage. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shannen R.
September 17, 2020
Average
POSTED BY:
Shannen R.
September 17, 2020
The product is ok and does a decent job of covering gray but the color is flat. Makes me miss gong to the salon.
Shannen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Melissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Siu- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Doreen K
September 17, 2020
Please stop sending me additional shipments .
POSTED BY:
Doreen K
September 17, 2020
I had no idea I was signing up for automatic debits on my VISA every other month.
Please delete my billing information immediately or I will request a new VISA card with a number you won't be able to bill to.
I have absolutely no interest in continuing with this
Doreen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chae' D.
September 17, 2020
Very disappointed
POSTED BY:
Chae' D.
September 17, 2020
instead of brown with golden highlights, my hair looked so dark. It actually looked black.
Chae' - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elaine A.
September 17, 2020
Too brassy
POSTED BY:
Elaine A.
September 17, 2020
I had expressed that my hair was too brassy the time before this shipment, I then received a toned down color less gold, more brown,that was fine, I think you sent my old color, Im not happy
Elaine- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Trac89
September 17, 2020
Didn't cover grays.
POSTED BY:
Trac89
September 17, 2020
Was hoping to love this, but the color didn't cover my grays. I contacted customer service, but they wouldn't refund. Disappointing!
Tracey- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cathryn G.
September 16, 2020
Custom Color Set
POSTED BY:
Cathryn G.
September 16, 2020
My hair is the driest it's ever been and it's the shortest it's ever been. Not sure what's going on.
Also, I need to adjust the color as it takes about 5 washings before the "bozo" color tames down. I think I need the moisture shampoo and conditioner as it seemed to help when I used the small sample packs.
Cathyrn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jane B.
September 16, 2020
Dissatified with how long it lasted
POSTED BY:
Jane B.
September 16, 2020
I did like the color but it did not last as long as I hoped. I also noticed with the instructions included that my roots had a different color than the rest of my hair. If i did it again, I feel like I should leave the color on roots first then color the rest of my hair, then get in the shower.
Jane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Caroline M.
September 16, 2020
Fine
POSTED BY:
Caroline M.
September 16, 2020
darker than expected id really would like to have my choice of colour, instead of a virtual person creating an undesired colour i am not 100% happy ive already mentioned this issue.
Caroline M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Barbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kelly B.
September 16, 2020
Roots not covered!
POSTED BY:
Kelly B.
September 16, 2020
My color came out darker than expected, and my roots didn't cover up at all! Followed directions exactly. I've been doing home dye jobs for years and this has never happened. Not ordering again.
Kelly- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Katie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shannon A.
September 15, 2020
Complete disappointment
POSTED BY:
Shannon A.
September 15, 2020
First colorist jumped too light with my dark blonde/light brown underneath hair- made it red! The very thing I warned the colorist of happening. I had wonderful customer service with the second colorist empathizing and sending out correction dye. This made it more red! After a second attempt to correct- which I appreciate this, since you guarantee satisfaction. The 3 Rd coloring attempt made it dark red! I wanted light blonde, not Auburn red! They said they can't help me and I should go back to my expensive salon! Thanks for absolutely nothing! I'll make sure 21k get this review! Not recommending to anyone ever! So much for the guarantee satisfaction.
Shannon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Laureen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ana V.
September 15, 2020
Cancelled subscription
POSTED BY:
Ana V.
September 15, 2020
I cancelled my subscription back in March/April and I still keep getting orders. I cancelled AGAIN in a August Hopefully I don’t get anymore
Ana- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. You can also adjust your auto delivery date and frequency as much as you'd like! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Rhonda D.
September 15, 2020
Colour not quite right yet
POSTED BY:
Rhonda D.
September 15, 2020
The colour was too red. I want my hair dark brown with a touch of warmth. When the light is on this colour at present all you see is red. Need colour re adapted to give me dark brown with a slight touch of warmth
Rhonda D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Joelle R.
September 15, 2020
2 washes
POSTED BY:
Joelle R.
September 15, 2020
To washes and my grays are showing again will not ever do again...
Joelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Gloria S.
September 15, 2020
Not enough pigment
POSTED BY:
Gloria S.
September 15, 2020
I've used the color twice, regrowth coverage was not adequate. Overall color was good and color lasted. But, still disappointed.
Gloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Martha M.
September 14, 2020
Delivery never on time
POSTED BY:
Martha M.
September 14, 2020
Hi
I really wanted to continue buying this product but it either does not show up or when it does it is way too late even though I choose a short repeat time.
Martha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Zoila R.
September 14, 2020
Overcharging /Customer Service unpofessional
POSTED BY:
Zoila R.
September 14, 2020
My subscription is $27.15 each shipment and I was charged $50 and my name paid it. After numerous email they have no decency to respond to email and insist that they did not get the $50 payment when it was taken from my account. WATCH OUT PEOPLE ! Taking my business somewhere else. Stephanie is no help. Rude and not fit for customer service. I do not recommend this business.
Zoila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Namie S.
September 14, 2020
My hair turned orange
POSTED BY:
Namie S.
September 14, 2020
I've used this same color for a long time now but this last time, the base of my hair turned orange while the edge half of my hair was dark dark brown. It did nothing for my greys. It was hideous and took 3 more coloring (store bought) to finally fix it
Namie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
One N.
September 14, 2020
Way too dark color
POSTED BY:
One N.
September 14, 2020
While this is easy to use, the color they sent me was just way too dark and now I will just have to wait a year or more to grow it all out. And it really didn’t last as long as the wella color I had been using. About three weeks for salon vs six weeks for wella. No thanks esalon
Jeanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tina F.
September 14, 2020
Great presentation but disappointed
POSTED BY:
Tina F.
September 14, 2020
Was excited to try product again after not using for several years.
Unfortunately after following the instructions to the "T" I did not get the gray coverage I was hoping for....
Tina- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Amber- We’re so sorry to hear that you were short on color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly H.
September 14, 2020
Wanted copper got dirt
POSTED BY:
Kelly H.
September 14, 2020
This color is noooooooowhere near the color I selected! It made my hair a muddy ugly blonde ish color with no copper in sight, I want to cry! It also made my hair frizzy and disgusting
Kelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Denise T.
September 13, 2020
TURNED MY HAIR PITCH BLACK - MY HAIR IS RUINED!!!!!!!
POSTED BY:
Denise T.
September 13, 2020
MY hair was medium brown maybe a bit lighter. I answered the questions stating I wanted to be lighter with golden tones. My kit arrived and I used it last night I didn't even leave it on the entire time. The total kit was on for 11 minutes - MY HAIR IS SO BLACK - PITCH BLACK. it is now Sunday and I have to find someone who can fix it. This is going to damage my hair, cost a crap load of money to fix. BEWARE
Denise- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Angela C.
September 13, 2020
Gray’s
POSTED BY:
Angela C.
September 13, 2020
The color was perfect but it did not cover my gray’s.
Angela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
MIRKETA Z.
September 13, 2020
Custom Color Set
POSTED BY:
MIRKETA Z.
September 13, 2020
I liked the quality of the color and how easy it was to mix and use. However, my roots turn out very dark (3 levels or more than my desired color) and I have to add some highlights around my face to soften the look.
Mirketa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Samantha R.
September 13, 2020
Not even close to the correct color
POSTED BY:
Samantha R.
September 13, 2020
It dyed my hair a almost black and even while using the color tint rinse it faded within a month to my normal hair color.
Samantha- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Candy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Sarah T.
September 13, 2020
Not what I wanted or expected
POSTED BY:
Sarah T.
September 13, 2020
This is not what I wanted or expected. I wanted a more deep violet/purple tone, instead I got a very deep auburn tone, it almost looks brown in certain lighting. Although it does reflect the red tones in direct sunlight. This is really not what I was wanting or hoping for. I am pretty disappointed right now 😞
Sarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tammie L.
September 13, 2020
Lazy/ I wanted one step
POSTED BY:
Tammie L.
September 13, 2020
I dislike colouring my hair very much. I was disappointed because it was two separate steps roots + ends. I (personally) need one step. I did not get the full effect of my colour because I only used the root bottle on my whole head. I however LOVED the colour for my roots. I was a bit scared to try the other because of how different the colour ratio looked (totally my fear & I didn't try) it was just me being unfamiliar. The price + shipping on top of it, is not something I want to commit to paying that much for. I usually buy store box dye, so quite a bit cheaper. I did love the colour that was mixed for my roots!
Tammie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elma O.
September 12, 2020
Hair colour
POSTED BY:
Elma O.
September 12, 2020
I got this colour ,and I thought that it would cover my grey and all of my hair I had a previous colour on my hair ,but it didn't colour all my hair it was great for my roots and grey aswell.i think it wasn't strong enough the colour as my hair is very thick aswell even if it it is short.but I continue with it and mabey it will be stronger next time I colour my hair as I say "my hair is very thick.i do like the colour but there isn't enough of it mabey or mabey its not that strong.dont quite know .love the colour tho.
Elma O. - Thank you for your feedback! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to, however we are pleased to know that you are satisfied with the overall color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brianna D.
September 12, 2020
Not the color I asked for
POSTED BY:
Brianna D.
September 12, 2020
I bought “light brown ash pearl” and I received more of a golden brown and it hardly lightened my hair. Plus, the smell is horrible.
Brianna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura C.
September 12, 2020
Color did nothing for me.
POSTED BY:
Laura C.
September 12, 2020
I filled out the details saying I wanted to lighten my hair, sent a photo, followed the instructions, what I got was pretty much no change in hair color at all. If anything, there was a slight strawberry tint and it is darker. 100% not what I asked for. Right now I’m not sure I should even try again.
Laura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Veronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
V H.
September 12, 2020
Dark Blonde Not :(
POSTED BY:
V H.
September 12, 2020
So not happy with my hair color at all custom color was suppose to be a dark blonde...no blonde at all came out a horrible light blah brown. Didn’t want to go to a hair salon during Covid now I don’t know what to do to fix it. Highly don’t recommend at all worst experience ever.
VH- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Patricia- We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a color requested. We look forward to crafting your custom color!
POSTED BY:
lauren K.
September 10, 2020
Waste of money
POSTED BY:
lauren K.
September 10, 2020
Color lasts about 3 washes. Customer service is worse than terrible. Do not buy
Lauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eileen B.
September 10, 2020
Color
POSTED BY:
Eileen B.
September 10, 2020
color was a bit mousey brown this time and dried my hair out pretty bad.
The first two colors were amazing
Eileen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Renee H.
September 10, 2020
Color
POSTED BY:
Renee H.
September 10, 2020
Terrible, turned my hair brassy every time, even after emailing and having them change it.
Renee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa H.
September 10, 2020
Awful
POSTED BY:
Lisa H.
September 10, 2020
Color was wrong, gray hairs afterwards and other hair was two different tones!
Lisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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