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I am unable to get the resulting color I am looking for - I asked for Golden Blonde and have shared that I have red in my hair naturally - which is important when attempting to achieve golden blonde according to every salon that has serviced my hair. Usually a colorist will only get this wrong one time before updating to correct to achieve the outcome. This has been at least four times and the color has not been adjusted despite my feedback.
It is a shame, the color could not be corrected because I really like how my hair feels once I've used the included shampoo and conditioner. I'm sure my review would have been five stars if the color was corrected.
Bolton- Thank you for your feedback! We are sorry to hear that we weren't able to get your color just right. It looks like we have reformulated/adjusted a few times per your request, however no photos have been provided. Clients typically have much better results when current photos for reference are provided so that our colorists can review your profile for accuracy and accurately advise you. We are happy to work with you to adjust to better suit your needs if we are able to. We recommend submitting a current photo in natural lighting and calling to consult with a colorist if you'd like to discuss options. Thanks for reaching out!
POSTED BY:
Lori K.
April 9, 2019
Hair color was wrong!
POSTED BY:
Lori K.
April 9, 2019
I feel I should be reimbursed for my hair turning purple. I ordered medium brown and my roots and part of my hair turned purple.
Lori- We’re so sorry to hear that you were disappointed by the results of your color application. You ordered our Dark Brown Intense Pearl, which is a purple-toned shade. If your roots turned purple, it would have to be because your 2nd bottle (for the previously dyed parts of your hair) was applied to the roots, as this formulation was pure tone violet, while the color intended for your roots had Dark Brown base in it. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rebecca S.
April 8, 2019
I may need to adapt color
POSTED BY:
Rebecca S.
April 8, 2019
I still am baffled by the gel like gunk that the coloring process entails in rinsing...almost like the water doesn't rinse it out...it just stays in one place...maybe some explanation in this in the instructions to warn that it will do this and the most sufficient way to remove it...im always scared to use the shampoo after coloring because I don't want to ruin the color but I think its necessary along with conditioning of course to get the color gunk out...the color is really nice but im still having issues with brassiness after about a week...I have no red in my natural color and I was hoping salon could help me with this by given me the right mixture of cool ash neutral coloring but Ive yet to be able to get rid of the reddish color...maybe I need to have the color experts adjust my mix?
Rebecca- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. It is important to understand that all brunette hair has natural red underlying pigment in it, and once chemically processed, this underlying pigment is revealed (especially as the color starts to fade). We recommend our Tint Rinse in Red Neutralizer to help minimize these tones. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Vicki R.
April 8, 2019
Color is off
POSTED BY:
Vicki R.
April 8, 2019
Color is always too dark and doesn't last near as long as store-bought
Vicki- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has adjusted and emailed you to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie S.
April 8, 2019
Greasy!
POSTED BY:
Stephanie S.
April 8, 2019
My hair is greasy or waxy feeling and I cant get it out! Had to go to work looking like I had not washed my hair in months.
Stephanie- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Marcela G.
April 8, 2019
Not for me
POSTED BY:
Marcela G.
April 8, 2019
Did not work for me. I had to wash my hair 3 times to get rid of a horrible film that made my hair heavy and greasy.
Marcela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Kathryn M.
April 8, 2019
Undecided
POSTED BY:
Kathryn M.
April 8, 2019
While I love the quality and amount of color received, the color is way off what I expected to receive. After submitting a picture, and asking for assistance as well, I am very disappointed in how dark and blah the color is. I received a way bette color in a previous order years ago. My search continues for the perfect color
Kathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Margaret R.
April 8, 2019
Color
POSTED BY:
Margaret R.
April 8, 2019
I think that leaving the color on for only 10 minutes was just not long enough. I feel that the color has lightened more quickly than I'm used to. I think I will leave it on 15 minutes next time and see if that makes a difference.
Maragret - We’re sorry to hear that your hair color is not covering as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rhonda L.
April 7, 2019
Hair
POSTED BY:
Rhonda L.
April 7, 2019
I sent a pic of my hair and said I did not want any red and I have reddish hair please stop my auto ship
Rhonda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tara K.
April 7, 2019
Not worked
POSTED BY:
Tara K.
April 7, 2019
Tried this for the first time and really disappointed. I can just see all my greys!
Tara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joan R.
April 7, 2019
Poor Gray coverage.....roots turned YELLOW
POSTED BY:
Joan R.
April 7, 2019
The color seemed to match very well where my roots are darker...It did not cover my white roots around my hairline very well. The worst happened when I washed my hair with my own shampoo this morning....about 6 days since coloring.....they are YELLOW around my hairline!
Joan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Trish- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
KIM T.
April 6, 2019
Way too much packaging!
POSTED BY:
KIM T.
April 6, 2019
Initially fell for the "boxed" concept, but as I opened unnecessary packaging after unnecessary packaging including 2 pairs of gloves for one treatment, I realised your approach wasn't for me. Clever concept but colour no different than elsewhere and to be stood in a shower dripping with the remains of colour only to discover there wasn't an easy open top to either the shampoo and conditioner was the last straw, thank heavens my partner was in calling distance, otherwise my only option would have been to drip colour across the bathroom whilst I found the scissors necessary to open both!
Kim- Thank you for your feedback! We value our client input, and we appreciate you taking the time to share your thoughts. We are constantly striving to improve our products and service, and your feedback is appreciated. Please feel free to reach out to [email protected] if you need any assistance.
POSTED BY:
Mary L.
April 6, 2019
The worst
POSTED BY:
Mary L.
April 6, 2019
I asked for a light blonde copper similar to the color I had. Now my hair is dark red auburn and I have a business meeting I am presenting at in a few days and look like a circus clown. I am very disappointed in the color I was sent. This is nothing like what I wanted.
Mary- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle K.
April 6, 2019
Awful never again
POSTED BY:
Danielle K.
April 6, 2019
This was a last chance order and I have to it’s awful. I’ve been ordering for over three years and quality has got worse! Colour is non existent except for pink tinge to hair. I was left again with a slugs on my scalp that took over 45mins to remove! Grey through in a week. Your service is also worse no recommendations just a link to colour what’s the point? im off!
Danielle- Thank you for your feedback! We are sorry to hear that you were disappointed in your color and service. Upon reviewing your account, we see that we have worked with you over your years of membership to adjust your color to better suit your needs. We are always happy to provide recommendations upon request, and our team of licensed colorists is always happy to advise our clients. We can confirm that our formulation ahs not changed. We recommend focusing on the emulsification step to help loosen up your color prior to washing. Hair grows at a rate of about 1/2 inch per month, and we expect for clients with a discerning eye to see regrowth after a week. There are no changes that can be made to prevent or slow the rate of regrowth. If you need any tips, tricks, or recommendations, please feel free to contact [email protected]. We appreciate your feedback and we are always happy to help!
POSTED BY:
Danielle M.
April 6, 2019
Not my favorite.
POSTED BY:
Danielle M.
April 6, 2019
I’ve colored my hair plenty on my own. This dye is not special by any means. They gave me 2 different colors(one for roots and one for ends). I did not ask to have that. It ended up giving me ‘hot’ roots even with the step of blending in the shower with the left over ends bottle.
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen F.
April 6, 2019
Worst hair color ever
POSTED BY:
Karen F.
April 6, 2019
I’ve been coloring my hair for 45 yrs both drugstore dye and salon color. I decided to try this to cover my grays. It was the worst hair color I’ve ever used. It lasted approximately 5 days. Also, they don’t make you aware that it’s a subscription and you have to jump through hoops to get to the page to cancel.
Karen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda V.
April 6, 2019
Didn't even change my color at all!
POSTED BY:
Amanda V.
April 6, 2019
Followed every instruction to a t and it didn't do anything. Not impressed.
Amanda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Penny S.
April 5, 2019
Ordered Brown but got purple
POSTED BY:
Penny S.
April 5, 2019
As the title says really, first response from them was they were 'sorry that my colour had not turned out as expected'... well yes eSalon, purple isn't a variant shade to BROWN!!
Get the feeling they don't care, they offered to give me a free colour but once bitten and all that!
Penny- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
POSTED BY:
.
April 5, 2019
Glue like pudding gell consistency, could not get out of my hair!
POSTED BY:
.
April 5, 2019
Talk about permanent color! Total panic! This my third kit and something awful has happened! It took me an entire bottle of shampoo(no joke) and half a bottle of apple cider vinegar to get the color to rinse out of my roots. The color became like a thick paste gel and literally would not rinse off in the shower. This has never happened to me before with e salon, or any other color in my life for that matter. I felt like I was victim to a cruel aprils fool joke! BE CAREFUL!
Ryan - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
frances B.
April 5, 2019
Color
POSTED BY:
frances B.
April 5, 2019
I was not happy with my last purchase. I did 3 strand test leaving last one on for 40 min did absolutely nothing
Frances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nadine B.
April 5, 2019
Fading color
POSTED BY:
Nadine B.
April 5, 2019
The color didn't last very long not happy with it would like to cancel all future orders.
Nadine - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Caren W.
April 5, 2019
Color
POSTED BY:
Caren W.
April 5, 2019
This color did not turn out as expected.
Roots have a definite yellow tint to them. Followed instructions exactly. Not happy with results.
Caren - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kristine B.
April 5, 2019
Custom Color Set
POSTED BY:
Kristine B.
April 5, 2019
On a positive note this comes packaged so wonderful! Very good directions that are easy to follow. The color is NOT great. This was my first purchase from this company. I specifically explained what my goal was for my hair. I wanted brown then add chunky highlights. I explained I get my hair done at salon and it comes out great for about a year then something happens and I end up with carrot red brassy looking color. I hate red/brassiness for hair color. Well, here I go again. The color still came out very brassy. I sent a note and picture and have not heard anything back. It’s not worth going through all the trouble yourself if the outcome is the same...red. I will be canceling my membership.
Kristine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Robin T.
April 5, 2019
Sent a second
POSTED BY:
Robin T.
April 5, 2019
I liked the dye from esalon, however I did not lije the use of my debit card for another order sent 3 weeks later. I haven't yet received a reply. I had to go in to stop my "plan" which was never seen on my first order. Now I'm afraid to order from them again.
Robin - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brittany S.
April 5, 2019
Wrong
POSTED BY:
Brittany S.
April 5, 2019
I’m disappointed. I really had high hope. My roots didn’t turn out right. I did everything right coloring and I also selected everything right on here to get the right color and it turn my roots almost a dark reddish color instead of violet black.
Brittany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Wendi B.
April 5, 2019
Skunk
POSTED BY:
Wendi B.
April 5, 2019
I’ve used it twice and both times it did not cover my roots, which are white. I look like a skunk. I’m not into using this product again. Please cancel.
Wendi- Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right for you! You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia M.
April 5, 2019
Hot roots
POSTED BY:
Cynthia M.
April 5, 2019
I love my first formula dark brown,copper,mahogany love it. But using the bottle 2 I now have HOT ROOTS. After doing my hair i noticed that it was get really red, and find the paperwork
Cynthia- Thank you for contacting us! We are so sorry to hear that your color was applied against instructions. Both bottles sent with your first shipment were meant to be used in the same application per your instructions. Bottle 1 was for your Roots as indicated, and Bottle 2 (Custom Ends Refresher) was for the previously dyed parts of your hair. We would expect hot roots to result from using your ends bottle on your roots. Please keep an eye on your email. We will be reaching out shortly to help resolve this for you.
POSTED BY:
Leslie B.
April 4, 2019
Color Review
POSTED BY:
Leslie B.
April 4, 2019
The color was medium blonde but my hair had an ash tone to it and the roots were strawberry blonde. Will not be using your product again. Cancel all orders now and future orders.
Leslie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary K S.
April 4, 2019
Custom Color Set
POSTED BY:
Mary K S.
April 4, 2019
Product didn't cover roots, didn't work right. I get better results for less from retail store products. Canceling!
Mary - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
Caron M.
April 4, 2019
Colour isn’t rich enough. Has washed out within 2 washes
POSTED BY:
Caron M.
April 4, 2019
Colour has washed out within two washes and is now a disappointing pale orange.
Over the last 10 months or so esalon has started tomsiLoint with the reds
Caron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Bridget C.
April 4, 2019
Film covering my hair
POSTED BY:
Bridget C.
April 4, 2019
It took about 30-45 minutes to wash this out of my hair. After I was done, my hair felt crunchy towards the ends and very greasy (like a film) all over the rest of my head. I have washed my hair 4 times in the last 24 hours to make my hair feel like normal hair. I finally fixed it with DAWN DISHSOAP! Every other shampoo did nothing. After all of this, my hair is the exact same color! I followed directions and followed the How to videos. I just want my hair back to normal. :(
Bridget- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jasmyn- We never like to hear that our customers are unhappy with their color which is why we have a color happiness guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Gail S.
April 3, 2019
won't try it
POSTED BY:
Gail S.
April 3, 2019
I refuse to use this as nothing comes showing you what color you might expect so I am not going to even try it. SOmehow they also have me on automatic delivery which I never signed up for - PLEASE TELL ME HOW TO CANCEL THIS!!!!
Gail - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color care representative to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Marites M.
April 3, 2019
Disaapointed:(
POSTED BY:
Marites M.
April 3, 2019
I was so excited when I received my box but then I ended up disappointed. The color is too dark from the color I have chosen from your list when I sign up/chose the color I want for my hair. I like everything that was sent to me even the feel/texture of hair after, just not the color/outcome.
Marites - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly R.
April 3, 2019
Awful!!!
POSTED BY:
Kelly R.
April 3, 2019
My color was supposed to be dark golden brown....it was black!!!! It is so thick and slimy, it took 4 rinses and a wash to get it all out of my hair!
Kelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel P.
April 3, 2019
color is great
POSTED BY:
Rachel P.
April 3, 2019
It covers they gray but it does not last till my next shipment. My gray is already showing at the hairline framing my face.
Rachel- Thank you for reaching out! You are currently on a 4 week frequency. After you color, the hair continues to grow at a rate of about 1/2 inch per month, and regrowth is completely normal and expected. We have reached out to you with further information. Thanks for choosing eSalon!
POSTED BY:
kelly A.
April 3, 2019
What the WAX ??
POSTED BY:
kelly A.
April 3, 2019
After reviewing ALL literature enclosed in my custom color kit, I followed the instructions and began coloring my hair (which I have done in the past with store brands) and much to my surprise during the last step and rinse out my hair was coated in a HEAVY waxy substance. It was as if someone had melted a candle and poured it into my hair. It was embedded in my nails and in a comb I used to try to get it out. It would not rinse out even with HOT water for over 10 minutes, and took 3 shampoo ings to remove. Very surprised by this. Sadly the outcome of my hair color was dull and heavy. I would advise e-salon to mention this in its literature if this is a normal process in there coloring product. But I cant for the life of me understand what this type of waxy substance would be for, in coloring your hair.
Kelly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Cj- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer S.
April 3, 2019
Did not love
POSTED BY:
Jennifer S.
April 3, 2019
Definitely, think it's a great concept but it lacked in 2 areas.
1. I feel it was not enough product
2. Color was much darker than the picture showed
It has now been over a month and the color has not lightened by much.
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representatives to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diana A.
April 3, 2019
hopefully 3rd time is a charm
POSTED BY:
Diana A.
April 3, 2019
So excited about my personalized color kit. The kit had everything they show. But the color was not what i was hoping for. Neither was the shine. I was looking for that deep "pop" color of copper. But i got more of an orange than even a red....i also have a problem keeping my gray covered and i really did not see a difference in how long my gray stayed covered with esalon compared to a box color. seem to work about the same.
Forgot about adjusting the color of my next order..until i rec'd email it was on its way . So, i sent in request of change. keeping my fingers crossed that my next order (3rd times a charm) will make me as happy as these other customers on these reviews. If the color, shine and coverage of gray doesn't knock me over then saving $$ and going back to box color.
Diana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carmen C.
April 3, 2019
Not the best shampoo
POSTED BY:
Carmen C.
April 3, 2019
I was not impressed with the shampoo and conditioner. The shampoo provided did not lather and it left a thick, sticky residue. My hair was matted and was impossible to brush the tangles out. I had to re-wash and condition my hair with my regular hair product. Depending on how long and how well the color last, I may cancel my subscription.
Carmen- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly to discuss further. Thanks for choosing eSalon!
POSTED BY:
Cricket M.
April 3, 2019
Too much red
POSTED BY:
Cricket M.
April 3, 2019
I like that my hair is a little lighter, but it’s too red
Cricket- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has reached out to discuss your color further and help get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deborah M.
April 2, 2019
This formula was too dark.
POSTED BY:
Deborah M.
April 2, 2019
Hello,
I requested a change to make the color just a bit darker. This one was too dark, I was not happy. I have requested a change for the upcoming order. I hope it is not too light or too dark, but just right.
Deborah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
No More Red
April 2, 2019
Yikes!
POSTED BY:
No More Red
April 2, 2019
Hello red ... hello dead! My healthy mahogany hair is now circus red and dried out.
Thank you for reaching out! We are so sorry to hear that your recent application has produced undesirable results. Your color is a Darkest Brown Red Mahogany, and if applied as instructed, this could not produce such a bright result as the base of the color is darkest brown (one of the darkest shades offered). You did receive a 2nd bottle that was brighter and intended for the previously dyed parts of your hair that could produce the bright results described if applied differently than your instructions. We will be reaching out shortly to discuss your color further. Thanks again!
POSTED BY:
MELISSA C.
April 2, 2019
Toned down previous color but did not color my natural hair
POSTED BY:
MELISSA C.
April 2, 2019
I have long brown roots now, because this product didn't take to my natural hair atts all.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen G.
April 2, 2019
Do not buy!
POSTED BY:
Karen G.
April 2, 2019
Will burn your scalp and colour is nothing like pictures or what you ask for! Would NEVER use again!! Have turned off plan and still get emails!! Take me off database or I will put my review all over social media!!
Karen- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We can confirm that we have unsubscribed you from our mailing list, so you won't receive any further automatic shipments. Please let us know if you need any further assistance!
POSTED BY:
Ardell D.
April 2, 2019
Not the right color
POSTED BY:
Ardell D.
April 2, 2019
I am not happy with the color I used. I like my hair blonde and it is light brown. I also could not rinse the product out it took me 20 minutes to rinse. I feel after I was done my hair felt like it had nothing but oil. Could not dry it. It was too oily. I wanted light blonde and got light brown.
Ardell- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Alicja K.
April 1, 2019
its not a cloud I ordered! not even close!
POSTED BY:
Alicja K.
April 1, 2019
I asked for copper, nice, stand out the colour. instead, what I have is a dull brown colour. It's not even close to what I have asked for. I can achieve better results from any high street shop. For this process, i expected something nearer the salon results, nice deep, rich colour. its a complete waste of money and time, I'm travelling tomorrow and now will not have time to change my colour. Massive disappointment.
Alicja- Thank you for your feedback on your color. At eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Meghan W.
April 1, 2019
Pretty Color but disappointed
POSTED BY:
Meghan W.
April 1, 2019
I love how the color turned out, the color just did not last. It tured a brassy color 2 1/2 weeks in with almost a red undertone. I use a color protective shampoo and conditioner that is sulfate and paraben free so that is not the cause of the fading. Very disappointed in the product especially with its almost $30 cost.
Meghan- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your color is not wearing as expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Minnzy C.
April 1, 2019
Bad customer service
POSTED BY:
Minnzy C.
April 1, 2019
Did not like the color and the attitude of the stylist
Minnzy- Thank you for reaching out! We are so sorry to hear that your studio service did not meet your expectations! It appears that you came into the appointment wanting to go lighter all over. We had advised before your appointment and at your appointment that color chemically does not lift or lighten other hair color. It appears you proceeded with the service (matching your current color) against your colorist's recommendation to visit a traditional salon to achieve your originally expressed goal of going lighter all over. We are always happy to adjust based on your feedback if we are able to, however since color chemically cannot lift or lighten other hair color, we recommend visiting a traditional salon if your desired result is still to lighten your existing base. Please feel free to reach out to [email protected] if you have any questions or need any assistance!
POSTED BY:
Gabrielle H.
April 1, 2019
Pretty, but washes out quickly for me
POSTED BY:
Gabrielle H.
April 1, 2019
The initial color is good, but my hair will not hold the red. I've tried for a couple months and after the first couple days, if I want any of the red hues, I have to use a tint rinse. This could be my hair, but I've had red before and never had this bad of washout, but it could also be the fact that my job requires me to have my hair slicked back and pulled tight, so product (and washing) is a daily chore. Either way, the red is gonna have to go. Super easy to apply and use, though, and gorgeous initial color.
Gabrielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Crystal A.
April 1, 2019
My color
POSTED BY:
Crystal A.
April 1, 2019
I love the color but my hair is very oily. I cant seem to get it out. I have tried washing it with 3 different shampoo's. It also is hard to brush now.
Crystal- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly.
POSTED BY:
Shawn S.
April 1, 2019
Incredibly Drying but good coverage
POSTED BY:
Shawn S.
April 1, 2019
I have used eSalon color for several years. This time I knew something was different. As soon as I went to rinse the color out of my hair I could feel the rough, incredibly dry texture of my hair. Rinsing it only made it worse feeling. Once hair was dried the color coverage was great as always but my hair feels and looks like dried out straw. My hair was in very good health prior to this color application. I purchased a deep treatment mask and used pure argan oil but it is still very dry. Unsure if I will order my next color from this company.
Shawn- Thank you for your feedback. We are so sorry to hear that you feel our product dried your hair. We can confirm that our formulation has not changed. We are always looking to improve our service and products, and we truly value everything our clients say. We recommend deep conditioning treatments regularly to maintain hydrated, healthy hair that can tolerate further chemical processing if you wish to continue coloring. Please feel free to reach out if you have any questions or need any assistance!
POSTED BY:
Stacy M.
March 31, 2019
Ash Brown
POSTED BY:
Stacy M.
March 31, 2019
I wanted to love this experience. The coloring process was simple with this. I went for an ash brown, as it’s a little lighter than my former color; however, the color ended up making my hair a lot darker, than my former color. Buying a box dye to fix, in a few weeks.
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Deborah N.
March 31, 2019
Very Disappointing
POSTED BY:
Deborah N.
March 31, 2019
Left my hair extremely dry and dull and feeling like it still had some type of thick film on it - definitely did not feel clean and definitely had no shine. My hair is naturally very shiny so this was not good! I immediately shampooed and conditioned with my own products and got a cleaner feel and some shine back, but not like with my regular store color.
Sticking with my usual store brand which truly works so much better.
Deborah - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Kimberly G.
March 31, 2019
Not at all what I asked for!
POSTED BY:
Kimberly G.
March 31, 2019
I specifically requested a color to keep my hair ashy and light. I wanted light to medium blond and as ashy as you could make it because my hair turns gold/brassy so easily. My custom color I received turned my hair a Chestnut color! I am so unhappy and will never use this service again.
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tina B.
March 31, 2019
Permanent cokour
POSTED BY:
Tina B.
March 31, 2019
Was pleased with initial colour which completely covered grey hairs but after 3 washes greys were back!
Tina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cindy S.
March 31, 2019
Too light.
POSTED BY:
Cindy S.
March 31, 2019
Looks terrible. Worst decision ever. Will not be doing this again.
Cindy- We truly appreciate your feedback. We are sorry to hear that your desired result was not achieved! Fortunately, adjusting darker is an easy fix! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gwendolyn L.
March 31, 2019
Color Too Dark
POSTED BY:
Gwendolyn L.
March 31, 2019
I asked the colorist to add a bit of red or copper to my hair color but the color I received looked the same as before.
Gwendolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We can confirm that a colorist added a small amount of copper per your request (a very small amount was added per your comments and to help you avoid hot roots). One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Tamara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Betty H.
March 30, 2019
Change colors
POSTED BY:
Betty H.
March 30, 2019
Auburn. I want to change my color. You had a abeautiful picture on Facebook. That I want to try it was a Auburn hair,and blond foils though out and on a brown base hair. And violent foils.Betty hunter
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna B.
March 30, 2019
Loved it UNTIL....
POSTED BY:
Anna B.
March 30, 2019
I used eSalon for about 5 years. LOVED the multi-faceted color, the texture, the gray coverage. After about the 4th year, it would no longer wash out of my hair in the shower. An eSalon colorist told me to mix baking soda in with my shampoo which I did. That worked for a short time and then I couldn't rinse the color out of my hair - It looked greasy and dirty and barely moved...like a thick gel had spilled on my head.
I'm VERY disappointed this happened because I loved the color. I'm waiting for eSalon's creme-based formula to become available. Hurry up with the testing!!!!
Anna - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts and we will be sure to email you as soon as the enhanced formula arrives. Please let us know if there is anything else we can do to help!
POSTED BY:
Megan T.
March 30, 2019
Not really like my natural color...
POSTED BY:
Megan T.
March 30, 2019
I really was so excited about this. I was hoping to get close to my natural color which is hard to do with a box. The only time I have had luck is at a salon. I ended up with reddish medium-brown, when I’m a sandy light brown. The color I got is the same color I always have when I’ve boxed dyed it before.
Meh.
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda W.
March 30, 2019
Take me off your mailing list!
POSTED BY:
Linda W.
March 30, 2019
I never want to see an e-mail from eSalon again. You sent product without an order. You made unauthorized charges to my visa and I was charged for shipping to return product and was not credited shipping on your end costing me $12 and the hassle of driving to the post office.
Your hair color is sticky and caused blisters on my scalp.
Linda- Thank you for reaching out! Upon reviewing your account, we see that you took advantage of our promotional offer extended to clients joining our recurring service, which is why a 2nd order processed according to your selected frequency. A courtesy reminder email for this order was sent 5 days before that order was billed. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you have already worked with a customer service agent, and we have unsubscribed you from our mailing list per your comments. Please feel free to reach out if you need any further assistance!
Marnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Chrystle R.
March 30, 2019
Not for me at all
POSTED BY:
Chrystle R.
March 30, 2019
This product was a complete waist of my time. Absolutely no color change to my hair at all. I get better results from the 4 dollar bottles at my local drug store. Also not enough product for my length and definitely no where near enough shampoo or conditioner . Just over all was extremely unhappy and will not be resuing.
Chrystle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
connie K.
March 29, 2019
To much red
POSTED BY:
connie K.
March 29, 2019
Still to much red in this color, even after I requested there not to be, 😥
Connia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patricia K.
March 29, 2019
Needs a change to much red tint
POSTED BY:
Patricia K.
March 29, 2019
I want light brown and then the highlights not brunette dark with red
Patricia- Thank you for your feedback on your color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
sue W.
March 29, 2019
The grey came back after only 12 days!!
POSTED BY:
sue W.
March 29, 2019
Looked really good right after I used it, however, the gray is already back and it was only 2 weeks! I only washed my hair 3 times during the 2 week period after the color--I only use quality shampoo made for color-treated hair.
I followed the instructions carefully too--I'm very unhappy with these results. How do I cancel my renewal?
Thank you
Sue- Thank you for reaching out! Hair grows at a rate of about 1/2 inch per month, so it is completely normal to see regrowth after 2 weeks. There are no adjustments that can slow or prevent regrowth, and adjustments for better gray coverage on hair that has been dyed equate to darker color. We will be reaching out shortly to discuss this further. Thank you for your time!
POSTED BY:
Arracel T.
March 29, 2019
It could be better
POSTED BY:
Arracel T.
March 29, 2019
I didn't get the result that I am expecting from the first hair color that I order. It doesn't cover the entire hair just only a few parts and it doesn't fully cover all of my gray hair just only a few and some still light in color. I am not satisfied as I didn't get the desired color that I want to. I am expecting more from this product as I pay more than the store brand. Hopefully, the next hair color that I order will work this time.
Arracel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy N.
March 29, 2019
Damage shipping and wrong color
POSTED BY:
Wendy N.
March 29, 2019
I received first shipment damaged. I got a replacement for it and it was damaged. No reply to second damaged shipment. Pieced together one kit from the two damaged ones. My hair turned dark brown almost black. I ordered a reddish brown.
We truly appreciate your feedback. Upon reviewing your profile, we see that your second damaged shipment was replied to by one of our Color Experts to resolve your concern, we're sorry if you did not see that response. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
jennifer L.
March 29, 2019
MUCH darker and redder than expected for a dark blond
POSTED BY:
jennifer L.
March 29, 2019
Had hoped to lighten my hair up a shade or so into a warm blond shade, but the color that I recieved developed into a darker copper auburn mix red base...about a shade darker than my normal tone and noticably quite red...absolutely no golden tones. My hair was completely free of any dyes or bleaches for the last few years. The color was pretty but definitely not for my complexion or what I had been excited to try.
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra F.
March 28, 2019
Not Impressed
POSTED BY:
Sandra F.
March 28, 2019
Was not happy with the end results. Wanted it to be a much lighter shade, which you all do not offer.
Sandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa D.
March 28, 2019
Not great
POSTED BY:
Lisa D.
March 28, 2019
While the color was awesome.... The dye really damaged my hair... Now 5 weeks later doing deep conditioner treatments every week I'm still dealing with a mess... I'm scared to try it again.... I followed the directions step by step.... I will say... It's the best color I've had before just not worth the damage.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Hannah R.
March 28, 2019
Didn't cover all the gray
POSTED BY:
Hannah R.
March 28, 2019
The colour is lovely and rich, but it didn't cover some gray
Hannah - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jacqueline M.
March 27, 2019
Gray coverage
POSTED BY:
Jacqueline M.
March 27, 2019
The gray coverage doesnt last it looked good the first day and rinsed right out
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heidi B.
March 27, 2019
Roots only held color for about a week. Then looked a light color of the shade
POSTED BY:
Heidi B.
March 27, 2019
Have used this product in the past and just started using it again. Last month the color only lasted about a week. My roots then looked a pale color of the shade. Very disappointing
Heidi - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole B.
March 27, 2019
I like the colour
POSTED BY:
Nicole B.
March 27, 2019
The colour is fine but the shampoo and conditioner they gave made my hair feel very dry was fine when I re washed the next day with my usual shampoo and conditioner
Nicole - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Theresa G.
March 27, 2019
Reddish color instead of beige blonde
POSTED BY:
Theresa G.
March 27, 2019
Sorry to say your product is not for me. I was disappointed in the formulation as the color is more reddish than ash/ beige blonde.I think I’ll stick with brands that have worked in the past for me. Also after coloring , my hair felt sticky and heavy. I rewashed with the extra shampoo I purchased. I would like to stop receiving your product and be removed from this program of automatic shipping. I noticed your cancellation isn’t any where visible on your website,that says volumes about the service and the product
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm you have cancelled your hair color Plan. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sima T.
March 26, 2019
Stop
POSTED BY:
Sima T.
March 26, 2019
I don’t want anymore orders to be shipped. The color is totally wrong
Sima- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara R
March 26, 2019
Super disappointed
POSTED BY:
Barbara R
March 26, 2019
This last order, I was super disappointed. I've been here for awhile. This last order did not cover grey
Last night I used the new color you mixed for me. After dying the color was SPOT ON! Dark, but lots of red hues, I loved it!!! However it faded wayyyy tooo fast. Not sure if you've changed your products or what. I've done business with you for several years and I'm sad to say I will be cancelling my subscription and returning to my salon, because the constant fading of your products has become unbearable.
Stacia - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Gina B.
March 26, 2019
color was horrible
POSTED BY:
Gina B.
March 26, 2019
not even close to a color I would have choose absolutely horrible
Gina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gizeli S.
March 26, 2019
Poor color mixing skills
POSTED BY:
Gizeli S.
March 26, 2019
The title explains my opinion about your services .
Gizeli- Thank you for reaching out! We see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Twila N.
March 25, 2019
Hair color
POSTED BY:
Twila N.
March 25, 2019
This custom product is not going well. The color only lasts about two weeks. Not happy.
Twila- Thank you for your feedback! We are sorry to hear that your color is not lasting as long as you have expected. Hair grows at a rate of about 1/2 inch per month, so it is normal to see regrowth (you have just been doing root touch-ups) at the 2 week mark post-coloring. Adjusting for better gray coverage on the hair that you have colored equates to making the color darker. Please keep an eye on your email. We will be reaching out shortly to discuss your color further and see if an adjustment to your color is necessary. We look forward to working with you!
POSTED BY:
Dawn R.
March 25, 2019
Personal color mix
POSTED BY:
Dawn R.
March 25, 2019
The color is much better than the store, but it brought out too much red and was darker than my color.
Dawn- We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm that you were sent the same shae received last time. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katelyn D.
March 25, 2019
Does not cover grays
POSTED BY:
Katelyn D.
March 25, 2019
I wrote in my description that I wanted this product to cover my gray hair and I did receive an email from the company saying that it would. I dyed my hair yesterday and 90% of my grays are still there. This is so disappointing especially when I followed the instructions exactly.
Katelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Emma M.
March 25, 2019
Feels horrible
POSTED BY:
Emma M.
March 25, 2019
Colour was lovely but after rincing and conditioning it feels horrible I had to re wash it twice before my hair wasent sticky anymore 30mins just rincing is abit ridiculous.. 😔
Emma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly!
POSTED BY:
Megan R.
March 25, 2019
Didnt last
POSTED BY:
Megan R.
March 25, 2019
The color that I received didnt last but a few weeks, that with using the tinted. The color didnt last and I'm unhappy with the outcome
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alison P.
March 25, 2019
Really messed my hair up!
POSTED BY:
Alison P.
March 25, 2019
I followed in the instructions to a T. When I got out of the shower, my hair was a huge matted mess and it felt like it had a thick layer of goo on it. I got back in the shower and shampooed it two more times and did a deep conditioner. It feels slightly better now, but I think it fried my hair! I also ordered ash blonde and it’s not ash. Definitely has yellow tones. Not happy!
Alison - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Therese - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Claire W.
March 24, 2019
Didn’t really want dip dyed grey hair!
POSTED BY:
Claire W.
March 24, 2019
My hair has gone a weird dip dyed grey colour. It’s orange at the roots and grey after that - it looks truly awful. I also didn’t want or ask to be put on a monthly plan and didn’t know anything about this until the money was taken from my credit card. Now I have another box of the dye that turned but hair grey which I obviously won’t be using. I’m so unhappy and disappointed in this product and am now having to pay to go to a salon to get them to fix it!
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Robin F.
March 24, 2019
Color bleeds
POSTED BY:
Robin F.
March 24, 2019
I really loved the ease of coloring and no stained forehead, however I have now ruined the second nail color because my hair stains them. So mad that’s $80 down the drain. I wore gloves after getting the 1st color ruined. So it must come from running my fingers through my hair. Not buying again
Robin- Thank you for your feedback. We are sorry to hear that our color is staining your nail polish, and we apologize for any inconvenience. We're always looking to improve our service and products and truly value everything our clients say. Thanks for reaching out!
Brenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Virginia M.
March 24, 2019
The color did not cover the white hair I have coming in.
Virginia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Pamela W.
March 24, 2019
Disgusted
POSTED BY:
Pamela W.
March 24, 2019
I recieved my kit on January 23, used it March 15th. My hair is red, not brown not med brown, it is RED.
I am not happy with this at all. For 35.00 you would think the kit would color as it says, NO IT IS RED.
Pamela- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We can confirm that your formulation did not have added red. We did not receive a photo along with your order, however the results described indicate that your natural color is darker than indicated in your profile. When lifting from that natural level, warm underlying pigment is revealed, and this pigment is reddish for brunettes. We always recommend submitting a photo in natural lighting when ordering online, so that a colorist can review your canvas prior to formulating. You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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