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Zona- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Michele S.
May 27, 2020
Love the color but...
POSTED BY:
Michele S.
May 27, 2020
I love the color and would like to try other products but they have been "out of stock" for months & months. I contact them every month for an ETA on "out of stock" products but so far nothing. Colored hair needs protection so better to use a different brand product outside of esalon than no product at all, right?
Updated review May 27th 2020
I still love the color but recently had to buy a color from the grocery store because May 5th order was lost in the mail and replacement is "suppose" to be delivered today. 22 days! Very disappointed esalon couldn't send me a rush replacement. My suggestion is to always have a backup color on hand for emergencies. This is the 3rd time I have had a very late shipment that caused me to have to use a grocery store color. Hopeful my May color will arrive in May.
So, there are quite a few grays that are resistant to color. Also, the color could be a touch darker. My hair does oxidize quickly and seems to get brassy.
I do appreciate the product & would like to continue.
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin M.
May 27, 2020
Mehh
POSTED BY:
Erin M.
May 27, 2020
It was a great presentation with really cute packaging. Easy to follow instructions and for the most part painless. Unfortunately 3 weeks later it’s really brassy and so much lighter around my hairline. It looked great the first week but it started losing its luster quickly after. It may be my fault and I might’ve ordered the wrong color for my hair. I’m not a professional and I’ll admit I was a bit overwhelmed at choosing the color I needed. I’m going to hold off before ordering again.
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
JDag
May 27, 2020
Didn't work for me
POSTED BY:
JDag
May 27, 2020
Did not have the color results I chose. Followed directions explicitly, but noticed no real difference/improvement in color.
JDag - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Briana O.
May 27, 2020
Upset
POSTED BY:
Briana O.
May 27, 2020
I accidentally ordered just a root touch up. I called 2 days later and spoke to two different people. They said they would send me another bottle with my order since it hasn’t shipped out. I waited 3 weeks for it to finally ship out to find out just the root touch up was sent. I refuse to wait another 3-4 weeks for it.
Briana - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle S.
May 27, 2020
Damaging
POSTED BY:
Michelle S.
May 27, 2020
The color was fine but the ammonia about choked me to death plus caused hair breakage.
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Margaret M.
May 27, 2020
Color Didn't Match-- Would not recommend this product based on the experience
POSTED BY:
Margaret M.
May 27, 2020
The color provided didn't match my hair and turned it red. I emailed eSalon regarding this and was informed it would never match because I have highlights. eSalon should screen those potential customers to give them warning of this. The team member then said he would ship an ash to me to take the red out and cancel my subscription. It never came. Instead, I received a second of the color set and clearly my subscription wasn't canceled.
This was an upsetting and disastrous experience.
Margaret -Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Joanne K.
May 27, 2020
Washed out in a week
POSTED BY:
Joanne K.
May 27, 2020
The dye did not last, gray was showing in a week. Giving it one more try.
Also took over2 1/2 weeks to get here, not esalon’s fault.Shipped in reasonable period after placing order but for some reason went to the opposite coast before doubling back.
Joanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane T.
May 27, 2020
Issue with roots
POSTED BY:
Diane T.
May 27, 2020
My roots did not color well, Grey's right at the roots and inch out it was reddish brown starting to turn lighter after a week.
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Linda M.
May 27, 2020
1st time user
POSTED BY:
Linda M.
May 27, 2020
I was so excited when my kit arrived. I got my daughter to do it for me incase I missed anywhere. Unfortunately the brown was too dark. I have two completely different colours, this dye and my colour. It's a mess so it's a good job we are in lock down.
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie S.
May 27, 2020
color too dark
POSTED BY:
Stephanie S.
May 27, 2020
The color was not at all what I was expecting. Way too dark and plain. No texture. I do not want to continue this subscription.
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Laura G.
May 27, 2020
Disappointed
POSTED BY:
Laura G.
May 27, 2020
Quite frankly I did not care for this product at all. It smelled intensely of ammonia, mixing two separate bottles seemed unnecessarily complicated, and my hair is dry and strangely fuzzy in the root area. While the coverage and color is decent, I expected something that left my hair feeling healthier than when I started. However the opposite is true.
I don’t see myself using this again.
Laura - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Nicola G.
May 27, 2020
Ruined my hair
POSTED BY:
Nicola G.
May 27, 2020
This is perfect if you want you hair to become a dry, horrible mess.
Before using this my hair was strong, gloss and in excellent condition.
Used the dye as per the instructions, my hair is now dry, brittle and lifeless
It looks awful, wish i had never used for brought this product.
Nicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Elizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karla V.
May 27, 2020
hair turned bright orange
POSTED BY:
Karla V.
May 27, 2020
i asked for a brightened up blonde and got dark orange roots!
Karla- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer N.
May 27, 2020
Not the color I ordered.
POSTED BY:
Jennifer N.
May 27, 2020
Although it covers the red that I was not liking. It is way darker than the dark blonde that I was going for. I had talked to my colorist before the order went through and she said that she was going to make it a more of a light brown. My hair is still darker than that. The bottle of my personal color even said dark blonde. I am sad. The color is nice but not the color I was wanting or that was talked about..
Jennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Toni R.
May 27, 2020
No gray coverage
POSTED BY:
Toni R.
May 27, 2020
I gave a 2 star since this brand did not cover any of my gray roots. My hair takes color well. Very disappointed ESalon did not tell me it did not cover gray. No response to my pictures. Although, My hair does feel great due to the color product they use. Don’t Buy if you have any GRAY!
Toni- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Diane G.
May 27, 2020
Allergic reaction
POSTED BY:
Diane G.
May 27, 2020
skin at the back of my neck broke out and tops of ears.
Diane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Ina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jeri F.
May 27, 2020
Not Great
POSTED BY:
Jeri F.
May 27, 2020
Trying to cancel my account and having trouble. Will have to go to my bank and get a stop payment order.
Jeri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katherine Z.
May 27, 2020
Color too dark
POSTED BY:
Katherine Z.
May 27, 2020
Unfortunately the color was too dark so I was a bit disappointed. It was easy to use and everything I needed was included in the kit.
Katherine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Janita P.
May 26, 2020
Not for me
POSTED BY:
Janita P.
May 26, 2020
I want my hair very blonde and I found out that it has to b done differently to achieve that.
Janita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
nancy C.
May 26, 2020
Was ok
POSTED BY:
nancy C.
May 26, 2020
I didn't like my color it was to brown. I don't want my hair brown that's my natural color I wanted my hair an orange auburn like Reba MacIntyre
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa E.
May 26, 2020
Does not cover gray and does not last!
POSTED BY:
Melissa E.
May 26, 2020
Sad that I spent $27 on nothing. The color lasted one week. All my gray is back. I have colored my hair at home for years and this is the worst. Does not last. Will never buy again. Over the counter is way better and cheaper. Very unhappy with this product. Not worth it at all.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sheri W.
May 26, 2020
Color
POSTED BY:
Sheri W.
May 26, 2020
I does not seem to be covering well. I thought when I had 6 inches taken off my hair, it would do better, but it did not. I am going to give it a 3rd try.
Sheri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathryn C.
May 26, 2020
DISAPPOINTED
POSTED BY:
Kathryn C.
May 26, 2020
I found the color to be messy from start to finish. I have been coloring my hair at home for years and have been using the "over the counter" brand for many years and have never encountered hair color being as messy as this was. I followed instructions from start to finish. When rinsing color out, color stained my hands, fingernails, and ran all down my face into my eyes burning my eyes and making them red. The color that was achieved was too dark and not what I wanted the outcome to be.
Kathryn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
POSTED BY:
Rocio R.
May 26, 2020
awesome
POSTED BY:
Rocio R.
May 26, 2020
I like the color but prefer less gold more natural the color I pick
Rocio - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth C.
May 26, 2020
Watch out..Terrible customer service
POSTED BY:
Elizabeth C.
May 26, 2020
Website very hard to use. I did not realize this was AUTOMATIC refill program and they just sent another package. The website doesn’t even have a phone number for CANCELLATION.
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca S.
May 26, 2020
Color wasn't what I asked for...
POSTED BY:
Rebecca S.
May 26, 2020
The positives:
- The color was gentle on my hair
- The smell was not too toxic
- I really enjoyed the conditioner they sent
- The ultimate color was nice
The negatives:
- I indicated desiring a shade that was about a level to a level and a half higher than my natural color (I had virgin hair), and this color, if anything, DARKENED my hair
- This will not be easy to fix sans bleach as color doesn't lift color...
- I'm waiting to see what my reformulation is, but they already charged me for it...
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Allison H.
May 26, 2020
Roots came out way too dark
POSTED BY:
Allison H.
May 26, 2020
Color came out way too dark , more like a reddish dark brown instead of the color I picked (dark blonde copper), even after uploading tons of pictures of my hair and what I was looking for. And this is after asking for adjustments twice!
Allison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Traci B.
May 26, 2020
Too Dark
POSTED BY:
Traci B.
May 26, 2020
I asked for the color not to turn my hair orange or reddish and to be dark blond. What I got did turn my hair orangish red and it was much darker than I asked for. The process was easy and at least my hair is all one color now but not the color I wanted.
Traci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Claudia L.
May 26, 2020
Did not cover my grays
POSTED BY:
Claudia L.
May 26, 2020
Did not color my grays or anything for that matter. Dissapointed!
Claudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dana P.
May 26, 2020
Color
POSTED BY:
Dana P.
May 26, 2020
2nd time using salon color did not do anything 2 my grey hair. 1st time was great this time terrible
Dana -We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen C.
May 25, 2020
Not enough product for longer hair.
POSTED BY:
Helen C.
May 25, 2020
I always struggle with covering my grey hair especially at the front of my hair. I am having to use 2 boxes combined to get great coverage.
Helen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kelly G.
May 25, 2020
Nice, but faded quickly
POSTED BY:
Kelly G.
May 25, 2020
It was a lovely package and easy to use. I especially liked the separated roots application, although this did mean there was a lot of waste product. After the colour was done it looked great, but very quickly my grey hair were visible and after a couple of weeks the colour has totally faded. I do use a colour protection shampoo and conditioner and only wash my hair a couple of times per week so I did not expect it to fade so quickly. That said, I have adapted the shade and I'm going to give it another try as it was so nice and easy to use.
Kelly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ann R.
May 25, 2020
A little too dark
POSTED BY:
Ann R.
May 25, 2020
I love the ease of use, but this time it seemed a shade too dark. Can you lighten it 1/2 to 1 shade? Thank you.
Ann
Ann - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Catherine D.
May 25, 2020
Disappointed!
POSTED BY:
Catherine D.
May 25, 2020
I was very disappointed with this delivery. It seems the color was off. It did not cover my grey hairs and the color turned out very dark.
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTED BY:
Donna T.
May 25, 2020
I saw no ash
POSTED BY:
Donna T.
May 25, 2020
Please cancel my account. I ordered medium ash blonde and the color had very red highlights, the exact opposite of what I wanted. I think I will stick to Excellence in that shade.
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sherry J.
May 25, 2020
Wrong color
POSTED BY:
sherry J.
May 25, 2020
Color was penny copper red Instead of light brown. Agent assured me she would add blue to make sure the copper wasn’t pulled out
Sherry - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynne T.
May 25, 2020
Did not take at all!
POSTED BY:
Lynne T.
May 25, 2020
Very disappointing. Went through all the bother, and did it all exactly as instructed, with absolutely no coverage at all!
Lynne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer N.
May 25, 2020
Colour turns out terrible
POSTED BY:
Jennifer N.
May 25, 2020
Not as advertised, does not turn out nice and is super drying. Damaged hair. Also they will charge you and take over a month to ship to you. I personally hate this company and their products and wish the stop charging me.
Jennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alexandra C.
May 25, 2020
Seemed very professional
POSTED BY:
Alexandra C.
May 25, 2020
The actual presentation of the product and the personalisation is fantastic. The colour gave great coverage however the colour faded very quickly (within 3 washes) which was disappointing.
Alexandra- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Corinne C.
May 25, 2020
Long lasting color
POSTED BY:
Corinne C.
May 25, 2020
the main complaint i have is only on my most recent order. The directions were different. After coloring and setting for the wait time, it said to put water in the bottle of dye and get in shower to add it to my hair. I was so asphyxiated by fumes in the shower! It said to work it in for 2- 3 minutes but I couldn't last past 40 seconds! Otherwise, love the long lasting color and grey coverage.
Corinne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Melanie H.
May 25, 2020
Color spot on
POSTED BY:
Melanie H.
May 25, 2020
The color that was sent was really accurate and looked great. However, the grays started coming through pretty quickly. I only got about a week of coverage.
Melanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
KS S.
May 25, 2020
too dark
POSTED BY:
KS S.
May 25, 2020
color is too dark. Looking for a lighter shade with more reddish highlights
KS - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
Rimma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire B.
May 25, 2020
Bad scene!
POSTED BY:
Claire B.
May 25, 2020
I received my color box in mid-May but just colored yesterday May 24. I was surprised to see the box didn’t include the rat tail brush for application of the color since I used the brush/bowl technique before & it worked out ok. I checked the instructions/ contents list of items and no brush.
Since I only had the bottle this time I tried that and what a MESS! My hair is thick and below shoulder length. I could not get a good part just using bottle tip - which is blunt. The parts become more random as I went, my hair got goopy with color and tangled, and color got on areas it should not have. I had to rub the color in at the roots and hope it would cover the gray as needed and not the previous color.
My thick, long hair is not easy to color by myself at best. This was an especially difficult process with the bottle only and a very frustrating & disappointing experience.
If you no longer include the brush as part of the package, I want to know that because I need it to successfully apply color. I have cancelled my June delivery and will not resume until I receive an answer on this question.
Claire - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kris W.
May 25, 2020
Way Too Much Red!!
POSTED BY:
Kris W.
May 25, 2020
I should have known when I saw the word copper, this was not the right color for me. It has Way tooo much red in it, in fact I didn't want any red... I picked a medium blonde. Maybe its the more gray my hair turns, the more red highlights come out. I'm going to give it one more try with adjustment of color. I like the whole kit plan though. KW
Kris - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary H.
May 25, 2020
Horrible
POSTED BY:
Mary H.
May 25, 2020
The color did nothing on my hair, didn’t even change the dyed part and didn’t cover the gray at all.
Cancel all orders / subscriptions.
Horrible
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Surinder G.
May 25, 2020
Do not use
POSTED BY:
Surinder G.
May 25, 2020
It literally turned my hair orange. I sent 3 pictures of my hair and explained what I wanted - no red tones, cool ash tones, & to get rid of brassiness in my highlighted hair. This turned my hair literally bright orange, I have never had this happened to me before with box dye. I wish I had never used this product. Don’t make the same mistake as me!
Surinder- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim E.
May 25, 2020
Wrong color!!!
POSTED BY:
Kim E.
May 25, 2020
So I was so excited to finally have hair color specific for me. Unfortunately that thought bombed!! My hair color is no where near the light blonde I ordered, plus there's alot of red, in my notes to my stylist I informed them I pull red tones therefore color has to contain Ash, normally I simply highlight ugh I'm so frustrated right now!!
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda W.
May 25, 2020
Directions were not right for me
POSTED BY:
Amanda W.
May 25, 2020
I just finished coloring my hair with my first e salon kit. The directions said for me to color my roots first and let it sit for 15 minutes and then color the ends and let them sit for 10. I did not even let the color sit on my roots for the full 15 minutes and they came out WAY darker than the rest of my hair. Also, I do not think 10 minutes is enough for the ends because I still have some brassiness. I do love the color that my roots came out to be, just wish it was like that all over.
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Felicia M.
May 25, 2020
Ash blonde pulled reddish color
POSTED BY:
Felicia M.
May 25, 2020
I guess I will learn to tolerate my grey hair. I tried using medium ash blonde, similar to what my stylist uses and it came out gold to reddish.
Felicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rasha F.
May 25, 2020
No result
POSTED BY:
Rasha F.
May 25, 2020
I dyed my hair just the root of my hair took the color and the end of my hair didn’t take the color and also the gray hair didn’t take the color and I’m very upset :((((because I was very excited to try this brand.
Rasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane M.
May 25, 2020
Color was completely different than my order
POSTED BY:
Diane M.
May 25, 2020
I ordered medium blond and my hair after application is medium red/brown!! It’s not even close to what I selected. My husband didn’t even recognize me - he said I look like I’m wearing a wig.
So disappointed. I had tried Nice & Easy before eSalon and it turned out fantastic. I had ordered eSalon to get better quality product and minimize damage to hair.
I‘m going back to salon to get it fixed ASAP
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michele D.
May 24, 2020
Custom color set
POSTED BY:
Michele D.
May 24, 2020
I’m not sure why this is top rated. This does not cover my grays and only lasts for 2 weeks. I asked my “personal colorist” if I should make a change and got no answer, however you do charge my credit card quickly.
Michele- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley
May 24, 2020
Grey coverage not as good as hoped for
POSTED BY:
Ashley
May 24, 2020
I was thrilled to get my eSalon order. Having gone to salons for over 20 years and spending literally thousands of dollars, I couldn’t wait to start. I knew how to color my own hair, but also watched and read all the materials to ensure the best results. Unfortunately my greys are color resistant, so the color did not penetrate well and faded quickly, even using high quality shampoo for color treated hair. I will try another round and will to see if my stylist has been able to adjust to make a difference.
Ashley- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Alla K.
May 24, 2020
Please, no more bottle application, always with a brush!
POSTED BY:
Alla K.
May 24, 2020
This was my second order from esalon.com. The first time I was sent the same set, but the dye was to be applied with the brush. I was very happy and the color came out great.
This order came with the bottle applicator. Maybe it works for a professional, but not for an amateur who needs to apply it all by herself. An extremely messy, cruel, and frustrating experience! As the result, the color was not even applied evenly and I am still left with grey spots.
I plan to give esalon.com another chance. However, if it does not work out, I will never order again and make sure all my friends become aware of my experience.
Alla- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lorna T.
May 24, 2020
Not used
POSTED BY:
Lorna T.
May 24, 2020
I haven't used mine yet, as I'm waiting for the hair dressers to reopened, that's the only reason I gave 1 star not because the product is bad ,I can't give an honest answer until I have used it
Lorna- Thank you for your review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future with how your color turned out!
POSTED BY:
Marie B.
May 24, 2020
Custom color set review
POSTED BY:
Marie B.
May 24, 2020
I used my custom color set yesterday, may 23rd. It was supposed to be a coppery golden brown . It came out extremely dark! I’m not happy at all! I followed the instructions exactly. Very disappointed.
Marie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Nicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Erin B.
May 23, 2020
Disappointed
POSTED BY:
Erin B.
May 23, 2020
Color came out uneven. Roots are a less intense color than the ends. All over blotchy effect.
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela B.
May 23, 2020
Not very good
POSTED BY:
Angela B.
May 23, 2020
Fast shipping but the color turned my hair a reddish brassy color instead of lighting it to blonde, had to have it professionally fixed will not buy again
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
McSD
May 23, 2020
Color was okay. So much promise but just okay.
POSTED BY:
McSD
May 23, 2020
First thing, they indicated that they’re going to send a brush with the kit, and that never happened. No brush with the kit. Good thing they included gloves. It’s like my kit was packed in a hurry and I get that. I just didn’t like that they say too much nice things about the the product but didn’t hold up to their word. There’s not much difference really with just using retail brand hair color.. The color and texture of my hair is the same. If there are changes, they’re barely noticeable. There’s so much promise on the product but it is just okay. I will be going back to my organic hair color. At least, I don’t have to expect more and still get awesome results as compared to this.
Carmina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
POSTED BY:
Kathy A.
May 23, 2020
Terrible color
POSTED BY:
Kathy A.
May 23, 2020
I had specified that I did not want any Red or
Gold in my color. I actually prefer beige, ash Unfortunately the color is so so red. It’s terrible. I will definitely cancel
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sinead B.
May 23, 2020
Need to try one more time
POSTED BY:
Sinead B.
May 23, 2020
Was absolutely delighted. Then I washed my hair and the colour had faded quite significantly. I’m going to try it one more time, but I’ll leave it on longer; definitely more than 2-3mins on the body of my hair. Maybe my hair’s more porous than most...?
Sinead - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lisa D.
May 23, 2020
Extremely poor coverage
POSTED BY:
Lisa D.
May 23, 2020
This was a total waste of my money and time since I wasn't able to go out without a hat for even one day because the freshly colored hair was a slightly reddish color stripe. Very disappointing.
Lisa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Melinda-lee O.
May 23, 2020
Supposed to be soft black with golden highlights
POSTED BY:
Melinda-lee O.
May 23, 2020
After doing step 1, went to step 2, I have 3ft of hair that was covered with that product for the 5 min. Went to step 3 in the shower and followed directions. Now all my hair is like a dark/ med brown with exception of a 6 inch long section of black in towards the ends. I have Natural soft black hair and that’s what I wanted to maintain. The products are good the color was just so wrong in the box
Melinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sophia J.
May 23, 2020
Spilled product
POSTED BY:
Sophia J.
May 23, 2020
Part of the chemicals were spilled open into the box when I opened it. I couldn’t even read the instructions bc they were covered in black dye. The developer was everywhere making my box useless. As I was not mixing half ingredients and then adding to my hair, this became a waste of my money. Great idea just poor execution.
Sophia - We’re so sorry to hear that you were disappointed by the process and results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Robin T.
May 23, 2020
Not for Me
POSTED BY:
Robin T.
May 23, 2020
Even though the color was supposedly matched with a photo it made my hair white. Because of COVOID19 I could not go to my salon. I contacted my hairdresser with a photo and she dropped color off in my mailbox with instructions. Now I have an appointment for Thursday and will need corrective color and have my normal color. very frustrating and disappointed. Also, good look canceling. I did not realize they were going to keep mailing me and charging my card. I know this was my fault for not reading the fine print. I found my way here by trying to cancel my account which is not easy. I have a box of this they shipped in May that has not been touched.
I would not recommend this at all.
Robin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pj D.
May 23, 2020
Go to the drugstore, you will have better results.
POSTED BY:
Pj D.
May 23, 2020
Nothing in this kit is different then a drugstore kit except it was actually significantly worse. I went from having a natural cool brown with slightly oxidized tips (which was discussed. I didn't mind the tips being a bit off as I would trim them anyways) to full oxidized hair in a off ginger brown. I ordered a custom hair colour for ash blonde so I guess I expected either same result or hopefully better but got MUCH MUCH worse.
I hate a gut feeling when I looked at the kit that this was going to be bad and the instructions of putting it on your roots 15 mins before the rest of your hair when you are lightening seems really, really ill advised when it is on natural hair.
I believe this is a click bait rip off that just is trying to rebrand at home box dye at a much steeper price.
Going to the drug store to see if I can fix this mess because salons are not open.
Victoria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Floy K.
May 23, 2020
Savior during quarantine
POSTED BY:
Floy K.
May 23, 2020
I was pleased with how easy to use the eSalon color was. I also felt like the color was a good match to my usual hair color. However, I did notice that the gray coverage was not as complete as what I am used to with my stylist and the color also began to fade after about a week. It’s been just over two weeks since I colored it (with a little help from my 15 year old daughter) and I am really happy that our salon is opening back up! I feel like I will need a re-color in two weeks or less. Overall, I would definitely use it again in a pinch. It took care of the roots I desperately needed to color before I went back to work and the price was very good, but I won’t be switching to home hair color over my stylist for sure!
Floy - We’re so sorry that our color did not quite meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
POSTED BY:
Erin W.
May 23, 2020
A great start
POSTED BY:
Erin W.
May 23, 2020
I wanted to go for a more pearly, light ashy tone but this still left my hair very yellow/orangey. I assume it’s going to take a while to get there but still it gave great grey coverage and I look forward to seeing what my colourist suggests.
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Teri C.
May 23, 2020
Didnt work
POSTED BY:
Teri C.
May 23, 2020
Followed the instructions and had zero change with my hair.
Teri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Erin G.
May 23, 2020
Turned out dark brown with a red tint
POSTED BY:
Erin G.
May 23, 2020
My hair turned out the opposite of what I requested.
Erin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Mariana A.
May 23, 2020
Darken my hair color
POSTED BY:
Mariana A.
May 23, 2020
My hair color was lighter and I wanted to get lighter hair and yes I could not go lighter but it got way way darker
Mariana- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mayrenis G.
May 22, 2020
I can't even submit the form to claim a return for order not received！
POSTED BY:
Mayrenis G.
May 22, 2020
I paid 170 dollars for products i never received. I only got samples！This is ridiculous. A total rip off!
Mayrenis - We're so sorry you did not receive your order! Upon reviewing your profile, we see that you have already reached out for assistance. Please let us know if there is anything else we can do to help!
POSTED BY:
Kay S.
May 22, 2020
Confusing order process, unresponsive communication, no answer to questions...
POSTED BY:
Kay S.
May 22, 2020
I struggled with the ordering process given I wanted to refresh my dark blonde highlights where roots were growing in dark brown. I wasn't sure whether I needed a highlight kit or a roots kit and how to order one versus the other. The ordering process only allowed me to select 2 shades lighter than my natural hair color. I reached out with my questions and received no reply. When I finally took the gamble and placed an order, it appeared as "roots only" color. I sent in my photo and detailed description of my goal, and again asked the question if this was the right solution for my purpose (renewing my light highlights into my dark roots). I have no grey. Again, I received no response. I did eventually receive a generic email from my "personal stylist" but no reply from my response to that either. Eventually my kit came in the mail and I applied it by the instructions... Easy enough to follow the directions, and the quality of the product seems good from a hair health perspective... but it completely did NOT accomplish my stated and restated goal. The color is slightly darker than my natural color at the roots, So I spent a lot of time & effort and some money to accomplish nothing... in fact I took a small step back in darkening the hair I wanted to lighten. At least I did not damage anything!
In short, if I was a hair professional I might have ordered better and known what I needed... but isn't this the purpose of the product, to bring hair color to non professionals and guide them to getting what they need? I certainly put in the effort to ask questions to get it right... but I just heard crickets.
Kay - We truly appreciate your feedback. We're truly sorry that our Hair Color did not provide the results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marina R.
May 22, 2020
love the color but.....
POSTED BY:
Marina R.
May 22, 2020
I love the color and happy with no chemical smell to the product however, I am unhappy that it didn't cover my greys and I had breakage to my hair around my face.
Marina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sally S.
May 22, 2020
Terrible orange colour
POSTED BY:
Sally S.
May 22, 2020
This was not what I was expecting and I even sent a picture. It’s an orange brown instead of being light blonde.
Sally - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Evelyn N.
May 22, 2020
Color was ok
POSTED BY:
Evelyn N.
May 22, 2020
I ordered the dark brown copper and I it does not stop bleeding out red pigmentation. I don't know if its the brand or the color, perhaps my hair does not take well to the copper color. I like the quality of the product, hair feels great, nice shine to it, but I hope to try a different color. I suggest give it a try and see how you like it, its worth a try!
Evelyn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Wendy S.
May 22, 2020
Not worth it
POSTED BY:
Wendy S.
May 22, 2020
I really wanted to like this but I was sadly disappointed. Firstly I sent a photo and asked for assistance with the color. Instead they sent me the one I picked which too dark and harsh for my skin tone. It looks terrible. Secondly on the 2nd day after coloring I developed a reaction on my neck and behind my ears. Not esalons fault but I can't risk using the product again. Back to drug store boxes it seems 😞
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
POSTED BY:
Gemma I.
May 22, 2020
Colour yes coverage no
POSTED BY:
Gemma I.
May 22, 2020
I like parts of the colour but ended up as 3 different shades on hair even though I followed instructions to the letter. Almost pink on my greys, wishy washy on darker parts of my hair. Not a disaster but definatly does not look like a professional job
Gemma - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came did not result how you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We hope to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
KimHarries H.
May 22, 2020
Still too dark
POSTED BY:
KimHarries H.
May 22, 2020
Sorry Im still not happy
This has come out a burgundy, not vibrant Auburn
See recent photo
KimHarries - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alice S.
May 22, 2020
The Gray
POSTED BY:
Alice S.
May 22, 2020
It did not cover the gray has good as it should have around my face and ears can not pull my hair up
Alice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Cynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn M.
May 22, 2020
Greys are white now
POSTED BY:
Dawn M.
May 22, 2020
I've just done my hair with e salon root touch up and I now have white grey hairs and will now have to try and cover them up, I done everything they way I was supposed to do so I'm pretty gutted
Dawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer M.
May 22, 2020
Not Quite What I Was Hoping For
POSTED BY:
Jennifer M.
May 22, 2020
The hair color went in fine and did not leave my hair dry. However, the color was not quite what I had asked for and each week it just keeps getting lighter. My hair is several shades lighter than when it was first dyed; something that has never happened to me with previous hair dye. I always expect some change the first few washings but with each washing, my hair continues to lighten. Unfortunately, I will be discontinuing my use of eSalon.
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Yolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tara S.
May 22, 2020
Does not cover greys
POSTED BY:
Tara S.
May 22, 2020
I ordered this color for two reasons.. grey coverage and to go a little lighter. The color covered my greys for a few washes and then washed out. The color was also darker than i expected, but lighted up after a few washes.
Tara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Kate J.
May 22, 2020
Don't Bother
POSTED BY:
Kate J.
May 22, 2020
I ordered this product with high hopes for covering my gray roots. I received the product two weeks after my order was processed. ( I am practically in the same Zip Code). The color was a good match. It lasted for 10 days. I called Esalon and had a long chat with a colorist who tweaked the formula and said a replacement would be sent out immediately. Two weeks later-no color. When I called to find out what had happened, I was told they planned to send the replacement out at the next scheduled interval , whenever that was. The order was then RE-placed, and I waited again. It's now 10 days later; the order was picked up by the post office, but still has not arrived. Customer service said, fine do you want a refund? This is not our problem.
Kate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Melissa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
C H.
May 22, 2020
Root touch up
POSTED BY:
C H.
May 22, 2020
Lovely colour and easy to use but being charged same price or more for the root package as the full head package is a complete scam.
Such a shame as I really love this colour but I can't afford to just throw money away right now.
Coreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Roxanne R.
May 21, 2020
Didn’t work for me!
POSTED BY:
Roxanne R.
May 21, 2020
Two days after coloring, gray was already showing where the color had worn off.
Roxanne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Miriam S.
May 21, 2020
hair color
POSTED BY:
Miriam S.
May 21, 2020
Color is much darker then requested not satisfied too dark
Miriam - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Melanie D.
May 21, 2020
Not what I requested - I need a semi permanent colour
POSTED BY:
Melanie D.
May 21, 2020
The edit my order feature was not implemented and I received a permanent rather than semi permanent colour.
Melanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yolanda T.
May 21, 2020
Too light
POSTED BY:
Yolanda T.
May 21, 2020
Please see my recent request to change my color . This color is light brown I want dark brown. The original color created for me was basically black.
Yolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Janessa R.
May 21, 2020
Probably should have used boxed dye instead
POSTED BY:
Janessa R.
May 21, 2020
I was expecting the medium ash pearl brown to actually be a lighter brown color, but it's extremely dark on my hair. Maybe it wasn't meant for blonde hair, but my light brown roots have a dark reddish color now.
I received a sample of shampoo and conditioner which the brand seemed expensive, and claimed to be ultra moisturizing and great for hair. Well, not for mine. It was a pretty drying product. The conditioner from L'Oréal Feria products saves lives though, highly recommend.
Ultimately I wanted to go close to my natural hair color - then I end up with a near black color and very dry hair. I don't mind the color so much, but expectations were not met, especially since it's so expensive!!
Janessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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