CAREERS

eSalon.com is a rapidly growing tech and beauty company based in Culver City, CA. Recipient of numerous awards, including InStyle Magazine’s “Best of Web”, two-time winner of Allure’s “Best in Beauty”, and totalbeauty.com’s “Best at-home hair color”, we're revolutionizing the way people experience hair color and beauty products by leveraging the internet and offering truly personalized and customized solutions. Launched in 2010 after two years of research and development, eSalon is powered by a unique mix of web experts, engineers, and beauty professionals working side by side, and we are looking for great people to join our team.

All full-time employees are eligible for a competitive benefits package which includes:

CURRENT OPENINGS







INDUSTRIAL ENGINEER

eSalon.com, is hiring a full-time Industrial Engineer to help streamline its current manufacturing processes as well as help plan facilities for future expansion. This is a great opportunity to join a dynamic group of people leading a revolution within the cosmetic industry and gain great experience implementing mass customization technologies.

Qualifications:

Engineering Degree (Industrial or Manufacturing) Required
4-7 years of professional experience in manufacturing, industrial setups.
Prior experience in plant planning and logistics strongly preferred.
Prior experience in handling of production lines with fluids, gels or other similar products is strongly preferred.
Positive attitude and willingness to perform hands on technical work.
Good Analytical skills applied to manufacturing environment.
Desire to work in a demanding fast-growth company environment.
Patience and the ability to work with others in a fast paced environment.
Team player with the ability to work with a diverse workforce.
Previous experience with equipment maintenance preferred.
Strong English and communication skills.
Eligible to work in the US.

Responsibilities:

Design/Optimize production lines and workstations
Implement best practices for warehouse management including inventory tracking and shrinkage prevention
Assist in new equipment sourcing and acquisition
Assist in New plant planning and implementation
Manage current and future facilities
Source equipment and services needed for best operation of facility
Maintain on site equipment
Establish redundancy contingency programs to ensure continuity of operations
Establish and enforce safety procedures for employees operating equipment
Staffing and hiring of production personnel
Oversee logistics and warehousing
Quality Control on incoming and outgoing products
Implement GMPs and SOPs and operate within ISO standards

Applicants:

Please reply to this posting with resume and cover letter.







SEARCH ENGINE MARKETING ANALYST

We are in search of a Search Engine Marketing (SEM) Analyst to help us grow all of our keyword channels.

Qualifications:

3+ years of experience in search engine marketing, preferably with experience in large-scale programs
3+ years of experience in the Internet industry, preferably in e-commerce
Advanced proficiency with Microsoft Excel
Performance-oriented work ethic with the hunger to succeed in a challenging, fast-paced environment
A “killer instinct” for the details and efficiencies specific to online marketing
Four year degree preferred

Responsibilities:

Build out and manage all keyword search campaigns for eSalon with Google Adwords, Bing Adwords, Amazon, and Pinterest
Create and leverage reporting to improve account traffic volume and profitability
Analyze performance metrics for keyword, creative ad text, and landing page data to suggest recommendations for improvement
Drive keyword generation projects to maximize coverage across search engines

Applicants:

Please reply to this posting with resume and cover letter.







INSIDE SALES ASSOCIATE

eSalon is seeking an experienced Inside Sales Associate to help us launch a new pilot program.

Qualifications:

BS/BA required
Experience in client related phone sales preferred
Passionate about consultative sales
Exceptional at all aspects of sales (prospecting, cold calling, qualifying, pitching, closing, and renewing)
Intuitive about customers’ complex needs
Strong customer service skills and phone etiquette
Ability to adapt and shift focus on various projects with ease
Ability to maintain positive focus within a multi-faceted client base
Basic understanding of google drive and data entry
Detail oriented
Out of the box, creative thinker

Responsibilities:

Perform a high volume of outbound warm and cold calls with the purpose of convertingleads into clients.
Book and manage salon and video consultation appointments on a daily basis.
Maintain a high call volume of inbound and outbound calls, while meeting and exceeding sales goals.
Create and maintain client relationships.
Maintain daily spreadsheets and light data entry.
Evaluate potential client profiles using very basic hair color knowledge.
Work closely with the retail team and be a team player.
Meet and / or exceed sales targets.
Uphold eSalon values and be a strong ambassador for the eSalon brand.
Other duties, depending on project and business focus.

Applicants:

Please reply to this posting with resume and cover letter.







CLIENT SERVICES REPRESENTATIVE / RECEPTIONIST

We're looking for full-time Customer Service Reps to join us in providing outstanding customer support to our rapidly growing client base.

Requirements:

BS/BA required.
Excellent oral and written communication skills along with strong organizational abilities.
Patience and the ability to work with others in a fast paced environment.
Superior interpersonal communication and listening skills.
Prompt problem-solving skills.
Ability to remain calm and respond in a friendly manner under pressure.
Comfortable with technology; wants to learn more; and multi-tasks with ease.
Comfortable with written language - not only in crafting responses but also in accurately interpreting the true requests of clients.
Fast and accurate typing, spelling, grammar and word choice.
Prior customer service experience preferred.
Cosmetology license preferred, but not required.

Knowledge:

Windows, Microsoft Word/Excel/Outlook/Access
Familiarity with the Internet, various browsers and email.
Well-versed in the use of search tools, browsers and online technology that will link customer service representatives with customers.

Responsibilities:

Provide clients with responsive, accurate information to inquiries via phone and email.
Troubleshoot problems.
Answer inbound phone calls.
Make outbound calls to customers.
Reply to a high volume of emails.
Coordinate communication with other departments for follow-through on technology related issues or order preparations.

Applicants:

Please reply to this posting with resume and cover letter.







HAIR COLORIST

eSalon is looking for an experienced hair colorist to join our team. This position is ideal for someone who loves hair color but is looking to transition from working in a salon to working in a stable office environment in front of a computer instead of behind-the-chair. This is not a traditional salon job.

You'll be using your coloring knowledge on a daily basis to assess client's individual color cases online and create formulations on a computer.

Requirements:

Coloring experience - preferably 2+ years
In depth understanding of color formulation
Highly motivated & energetic
Excellent verbal and writing skills
Flexible, able to work in fast paced, high growth environment

Responsibilities:

Oversee and create haircolor formulations based on client's hair profile and comments
Matching client's desired haircolor and expectations to encourage repeat orders
Proactively build effective working relationships with colleagues to ensure best customer outcome
Be a team player with entrepreneurial spirit
Open to new ideas, listens to others and objectively considers other ideas and opinions
Analyses information and facts to make informed decisions
Collaborates with other departments and seeks further advice and guidance when required

Applicants:

Please reply to this posting with resume and cover letter.