CAREERS

eSalon is a rapidly growing company that leverages technology and human expertise to deliver a one-of-a-kind hair color experience. We’re disrupting the beauty industry by bringing the high quality, high touch results of the salon to the masses.

Part tech. Part beauty. All teamwork. We're a unique blend of web experts, engineers and beauty professionals working side-by-side to offer customized haircolor and salon quality hair care products at-home. Our culture is dynamic, blending together innovative thinkers in product development, engineering, marketing, finance, creative, and customer service. We have an open office environment with free snacks, first Friday lunches—and of course, the hair color is on us!

In 2015, we shipped our two millionth order, ranked #7 on Internet Retailer’s Hot 100 Retailers list, and won the Allure Best of Beauty Award for Best Home Hair Color for the second year in a row.

All full-time employees are eligible for a competitive benefits package which includes:

CURRENT OPENINGS







WEB / UI DESIGNER

We are looking for a Web / UI Designer to play a pivotal role in defining the eSalon experience across devices - website, smartphone and tablet, taking complex tasks and presenting them in simple intuitive ways. Our ideal candidate is someone who can exhibit a strong passion for creating top-notch experiences and has well-rounded design, problem-solving, and communication skills. This position will be responsible for designing new site features and improving existing features.

Qualifications:

3+ years of experience designing web UI for consumer-facing products.
Minimum 1 year responsive design experience.
Strong visual design skills and understanding of web typography, with a portfolio that shows this off.
Demonstrated experience in Adobe Creative Suite.
Understanding of the current state of web technology and best practices – especially with regards to responsive design.
Must be able to communicate effectively, work independently and build strong relationships with cross-functional team partners.
Interest in beauty, hair care & color products a plus. e-Commerce experience a big plus.

Responsibilities:

Design high-impact projects under the direction of the Director of User Experience.
Collaborate with multidisciplinary teams to create UI designs, and iterate on those designs post-launch to improve the experience based on site data and client feedback.
Develop detailed deliverables (prototypes, design comps, assets etc) that effectively communicate the designs to the product and tech teams and build on existing brand guidelines.
Provide guidance to brand creative team to ensure all deliverables are handed off in web-ready formats.
Maintain knowledge of competitive products and experiences as well as trends and best practices in UI design.
Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.

Applicants:

Please reply to this posting with resume and cover letter.







MARKETING MANAGER - ACQUISITION

This position is responsible for assisting in the creation and optimization of marketing campaigns for eSalon. Responsibilities include, creative testing, audience segmentation, bid management, as well as providing campaign reports & analysis for continued growth of customer acquisition efforts.

Qualifications:

3+ years of experience in the Internet industry, preferably in e-commerce or subscription
Advanced proficiency with Microsoft Excel
Strong analytical & critical thinking ability
Creativity and initiative in solving problems
Attention to detail
Performance-oriented work ethic with the hunger to succeed in a challenging, fast-paced environment
A “killer instinct” for the details and efficiencies specific to online marketing
Four year degree preferred

Responsibilities:

Manage and drive channel growth for acquisition campaigns across various ad networks - including but not limited to content discovery
Create and leverage reporting to improve account traffic volume and profitability
Analyze performance metrics for channel, creative ad text, and landing page data to suggest recommendations for improvement
Maximize revenue for business whilst hitting key performnace gaols around orders and cpa.
Manage third party/vendor relationships.

Applicants:

Please reply to this posting with resume and cover letter.







VP OF ACQUISITION

The VP of Acquisition will be responsible for leading the Online Acquisition team, strategic planning, optimization of online campaigns, creative testing, audience segmentation, bid management, campaign reporting & analysis across multiple traffic sources. This position will be tasked with meeting quarterly new client objectives across multiple eSalon product lines at specific CPA goals.
The position reports into the COO.

Qualifications:

BS/BA required.
At least 7+ years online marketing experience in ecommerce or a subscription environment.
At least 5 years’ experience managing a team of direct reports.
Experience in multiple forms of online advertising, preferably including Social Media, Online Video, Display, Search Engine Marketing (SEM), Content, and Email.
Experience with traditional marketing channels such as TV, radio, print, direct mail, etc. is highly preferred but not required.
Deep understanding of customer lifetime value (LTV).
Strong analytical & critical thinking ability.
Strong ability to work with and analyze numbers to interpret trends and patterns.
Excellent written and verbal communication skills.
Ability to prioritize and multi-task.
Enthusiastic, proactive, self-starter.
Impeccable Attention to detail.
The ability to lead while being a team player across functional groups.

Responsibilities:

Lead, manage and motivate the online traffic acquisition team.
Plan and execute large strategic marketing campaigns from start to finish across multiple global geographies.
Manage & drive existing traffic channel growth.
Maximize new client revenue for the all eSalon product lines/subscriptions while hitting key performance goals around quantity of orders and CPA.
Manage third party/vendor relationships.
Drive acquisition analysis & reporting.
Identify, test and develop new client acquisition sources.

Applicants:

Please reply to this posting with resume and cover letter.







SR. MANAGER – SOCIAL MEDIA AND CONTENT

As the fastest growing start-up in Los Angeles under $100MM, eSalon is looking for a Content & Social Sr Manager to develop and define the eSalon voice through all of our communication channels. This position will work extensively with our creative, acquisition and product teams in creating high-impact content that compels new and existing clients to engage with our brand.

Qualifications:

5+ years of marketing or advertising experience, preferably in ecommerce
2+ years of direct or supervisory experience in writing/editing
Excellent verbal and written communication skills
Demonstrated knowledge of how to maintain and grow a highly engaged community across all major social media platforms including Facebook, Twitter, Pinterest, Instagram, etc.
Entrepreneurial, energetic and agile
Working familiarity with social media/blogger community
Forward-thinker with the ability to work independently, thrive in a fast-paced environment and navigate ambiguity or uncertainty
Ability to balance day-to-day execution and big-picture, strategic thinking
Experience with social media measurement tools such as Google Analytics, Oracle, etc.
High level of proficiency with Microsoft Office, particularly PowerPoint and Excel
Bachelor’s degree required, preferably in Marketing or Business

Responsibilities:

Develop the eSalon brand voice through storytelling across all marketing platforms
Ideate and drive content creation for all marketing initiatives, including promotions, emails, branded display campaigns, client onboarding, videos and new product launches
Act as the voice of eSalon through day-to-day execution and moderation of social media updates (including weekends)
Create storyboards, video scripts, and editorial concepts that clearly articulates the eSalon point of view and provides added value content to our clients, fans and followers
Maintain brand standards and storytelling guidelines across digital content and the site
Develop, track, and report on process and resource needs to ensure quality and timely delivery of content across all channels
Provide thought leadership and identify opportunities, best-practices, tools and trends in the competitive space and recommend measurable test plans to trial new initiatives
Maintain and optimize social editorial calendar (content, promotions, UGC, commerce, etc.); analyze key metrics and update monthly performance reports
Manage social media scorecard and optimize performance of specific tactics against 2016 goals
Develop eSalon blog editorial calendar, drive content creation and optimization; collaborate with tech, product and acquisition to maximize SEO value

Applicants:

Please reply to this posting with resume and cover letter.







COPYWRITER

eSalon is looking for a dedicated Copywriter who continually seeks creative excellence and innovation in all forms of materials to join our fast-growing Creative team. Working on a variety of projects both large and small, the Copywriter will play an integral role in defining our brand voice, developing new and exciting ways of sharing the eSalon point-of-view. The ideal candidate is a seasoned copywriter with experience crafting marketing content, with a passion for beauty, fashion and lifestyle. We’re looking for someone who can not only nail a great headline, but also successfully translate client goals into everything from narrative concepts to relevant, groundbreaking messaging and campaigns.

Qualifications:

4+ years of brand copywriting experience, preferably in fashion, beauty, retail or e-commerce; both digital and print work preferred.
Exceptional storyteller; stellar communication (including the ability to present creative strategy) and proofreading skills with the ability to simplify complex or technical topics and make them compelling.
Demonstrated strong ideation, conceptual and strategic skills.
Ability to iterate swiftly, and juggle multiple projects in a high volume, deadline-driven environment.
Flexible and open-minded; ready and willing to pivot and/or take on new projects as the company continues to grow.
Highly efficient, organized and detail-obsessed.
Self-starter while exhibiting a team-player attitude.
Bachelor’s degree required, preferably in Journalism, English or Communications.
Extensive knowledge of Microsoft Office, Google Docs; basic InDesign knowledge a plus.
Candidates without a portfolio or writing samples will not be considered; candidates will be asked to complete a short copy-edit test.

Responsibilities:

The Copywriter reports to the Creative Director, and will:
Develop smart, clear and highly conceptual copy and content direction for all eSalon communication channels, including but not limited to site content, display/banner ads, emails, social posts, video scripts, blogs, product packaging, catalogs, editorial content and marketing campaigns.
Craft on-brand, succinct, high-impact headlines and taglines.
Lead the creation and evolution of a distinct, effective brand voice and tone that can be deployed across all touch points.
Collaborate with cross-functional teams in the ideation and implementation of marketing content and concepts that will drive strategic business objectives.
Develop engaging blog content designed to drive conversion and cultivate eSalon’s credibility as a thought leader in the beauty industry.
Conduct industry research and stay abreast of emerging trends and technical advancements to enhance existing content and provide fresh executions that will help elevate the eSalon brand.
Maintain project timelines and publication deadlines.
Must be comfortable writing, updating and proofing copy throughout all phases of the creative process, including deck management.
Assist in ad hoc day-to-day copy needs.

Applicants:

Please reply to this posting with resume and cover letter.







REGULATORY MANAGER

eSalon is looking for an experienced Regulatory Manager from the hair care industry to join and help lead our expanding team.

Qualifications:

2-3 years regulatory experience, preferably in hair and/or cosmetics.
Very detail oriented and highly organized.
Strong project management skills; independent, takes ownership.
Effective communicator (written and verbal).
Excels in a fast-paced environment; demonstrated aptitude for navigating ambiguity.
Experience with aerosols, peroxides, VOCs preferred but not required.
BA / BS degree strongly preferred.

Responsibilities:

Oversee all regulatory needs for the EU, UK, US, Canada, Australia and other markets.
Work with Responsible Person in EU to create safety assessments and PIF preparation in order to hit target launch dates. Ensure all product information files are complete and compliant with appropriate testing, GMPs, MSDS, COAs, and product spec sheets.
Drive all artwork compliance changes. Review and work with marketing department on updating all product packaging to ensure it’s compliant with all markets. Overhaul all artwork to confirm the packaging submitted for registration is reflected on the packaging going into production.
Responsible for communications with testing laboratories. Coordinate all product compliance testing such as product stability, package compatibility, RIPT, PET, and Micro.
Investigate any discrepancies of third party laboratory testing. Document compliance and results by recording and filing test and inspection results.
Develop target product claims, coordinate with testing facility to achieve claims.
Initiate compatibility and stability testing, ordering, and approvals/redirects to ensure all new products are regulatory compliant and within budget.
Ensure Prop 65 compliance and oversee CARB registration.

Applicants:

Please reply to this posting with resume and cover letter.







SENIOR SOFTWARE ENGINEER

eSalon is looking for an experienced full stack engineer with a proven track record of shipping product. We're not your usual internet e-commerce company, we produce our own product and we own the complete process from order through manufacturing.

Qualifications:

Experienced with full stack web development. We run PHP, MySQL, SASS, Redis, AngularJS and we're always exploring new technologies.
Strong critical thinking and analytical skills.
Ability to quickly get up to speed on a complex system with a lot of moving parts.
Excellent debugging and problem solving skills.
Understand the how and why behind what you're building.
Great communication skills.
5+ years of experience.

Responsibilities:

Design, build and implement new features and enhancements for eSalon websites.
Be open to working on different parts of our site from customer facing features to internal tools to support customer service or manufacturing.

Applicants:

Please reply to this posting with resume and cover letter.







CLIENT SERVICES REPRESENTATIVE

eSalon is looking for full-time Client Service Representatives to join us in providing outstanding customer support to our rapidly growing client base.

Qualifications:

Excellent oral and written communication skills along with strong organizational abilities.
Patience and the ability to work with others in a fast paced environment.
Superior interpersonal communication and listening skills.
Prompt problem-solving skills.
Ability to remain calm and respond in a friendly manner under pressure.
Comfortable with technology; wants to learn more; and multi-tasks with ease.
Comfortable with written language - not only in crafting responses but also in accurately interpreting the true requests of clients.
Fast and accurate typing, spelling, grammar and word choice.
Professional working proficiency with Windows, Microsoft Word/Excel/Outlook Well-versed in the use of search tools, browsers and online technology that will link customer service representatives with customers.
BA/BS Degree.
Prior customer service experience preferred.
Cosmetology license preferred, but not required.

Responsibilities:

Provide clients with responsive, accurate information to inquiries via phone and email.
Manage a high volume phone and email queue.
Answer inbound phone calls and emails.
Proactively reach out to clients via phone and / or email.
Balance quality with productivity by solving a minimum number of customer service tickets per day within the eSalon service standards guidelines.
Troubleshoot problems.
Coordinate communication with other departments for follow-through on technology related issues or order preparations.

Applicants:

Please reply to this posting with resume and cover letter.







HAIR COLORIST

eSalon is looking for an experienced hair colorist to join our team. This is not a traditional salon job. You'll be using your coloring knowledge and customer service skills on a daily basis to assess client's individual color cases online; create formulations on a computer; and provide phone and email customer service from our Culver City office headquarters.

Qualifications:

2+ years of professional hair coloring experience
In depth understanding of color formulation
Excellent verbal and writing skills with impeccable grammar
Highly motivated & energetic
Flexible, able to work in fast paced, high growth environment
Ability to think critically
California Cosmetology license

Responsibilities:

Provide consultations and customer service via phone and email to new and existing clients
Oversee and create haircolor formulations based on client's hair profile and comments
Match client's desired haircolor and expectations to encourage repeat orders
Proactively build effective working relationships with clients and colleagues to ensure best customer outcome
Demonstrate critical thinking by fully analyzing clients’ objectives and concerns and providing appropriate solutions
Be a team player with an entrepreneurial spirit
Show openness to new ideas; listen to others and objectively consider other ideas and opinions
Analyze information and facts to make informed decisions
Collaborate with other departments and seeks further advice and guidance when required

Applicants:

Please reply to this posting with resume and cover letter.