CAREERS

Recently featured in InStyle magazine's 2011 "Best of Web", eSalon is a tech startup based in Culver City. We're revolutionizing the way people experience hair care and beauty products by leveraging the internet and offering truly personalized and customized solutions. Launched in 2010 after two years of research and development, eSalon is powered by a unique mix of web experts/engineers and beauty professionals working side by side. We're well capitalized and looking for great people to join our team.





CUSTOMER SERVICE REPRESENTATIVE / RECEPTIONIST

Recently featured in InStyle magazine's "Best of Web", eSalon is a tech startup based in Culver City. We're revolutionizing the way people experience hair care and beauty products by leveraging the internet and offering truly personalized and customized solutions. Launched in 2010 after two years of research and development, eSalon is powered by a unique mix of web experts/engineers and beauty professionals working side by side. We're well capitalized and looking for full-time Customer Service Reps to join us in providing outstanding customer support to our rapidly growing client base.

Requirements:

Excellent oral and written communication skills along with strong organizational abilities.
Patience and the ability to work with others in a fast paced environment.
Superior interpersonal communication and listening skills.
Prompt problem-solving skills.
Ability to remain calm and respond in a friendly manner under pressure.
Comfortable with technology; wants to learn more; and multi-tasks with ease.
Comfortable with written language - not only in crafting responses but also in accurately interpreting the true requests of clients.
Fast and accurate typing, spelling, grammar and word choice.
Prior customer service experience preferred.
Cosmetology license preferred, but not required.

Knowledge:

Windows, Microsoft Word/Excel/Outlook/Access
Familiarity with the Internet, various browsers and email.
Well-versed in the use of search tools, browsers and online technology that will link customer service representatives with customers.

Responsibilities:

Provide clients with responsive, accurate information to inquiries (hair coloring questions, hair care, ecommerce, billing, package tracking, etc) via phone and email.
Troubleshoot problems.
Answer inbound phone calls.
Make outbound calls to customers.
Reply to a high volume of emails.
Coordinate communication with other departments for follow-through on technology related issues or order preparations.

Compensation and Benefits:

All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.

Location:

Position is based in Culver City, CA.

Applicants:

Please reply to this posting with resume and cover letter.





Graphic Designer

Design is intended to communicate, excite and explain the products and brand that we represent. At every touch-point, we want the eSalon customer to be delighted with their experience. In this role, you will be responsible for working with the Creative Director to concept, design and execute groundbreaking visual solutions for integrated cross-channel initiatives that support the eSalon brand— including digital, print, social and experiential. These projects require a complete understanding of all visual communications including typography, photography, layout, and the ability to work with copywriting to create distinct branded assets. Projects include but are not limited to product and collection launches, email campaigns, multi-media/video, social media visual assets, packaging, trade show/events, collateral, deck presentations and photo editing.

Requirements:

BFA in Graphic Design.
Minimum of 4 years as a graphic designer. Preferably with branding experience.
A portfolio that shows talent in both print and digital.
Proficient with the Mac platform, software including but not limited to Adobe CS programs and Microsoft Office, including PowerPoint.
Strong conceptual skills and an ability to take ideas through execution.
Familiarity with front-end technologies, responsive design and the digital marketplace.
Persuasive verbal and visual presentation skills.
Interest in and aptitude for learning new technologies and design skills.
Ability to interact positively and effectively with employees at all levels within the organization, as well as with vendors.
Hands-on photography experience a plus.

Responsibilities:

Possess a sophisticated sense of design, and the ability to develop and implement conceptual, strategic ideas and give effective presentations.
Design, iterate and produce the highest quality collateral, web and social content, packaging, multimedia, trade show materials, and other related projects as needed.
Receive direction from Creative Director, to ensure eSalon branding standards are being met.
Use brand guidelines as a tool to create and develop consistent design language and standards across all media channels.
Working within and evolving existing design templates and parameters.
Manage, organize and be able to complete multiple projects on time and successfully.
Ability to navigate and operate in a fast-paced environment.
Responsible for 100% accuracy and proofing of all materials produced.
Critical attention to detail (strong follow-up and follow-through). Show ownership in work.
Understand and follow company rules and regulations.

Compensation and Benefits:

According to qualifications. All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.

Location:

Position is based in Culver City.

Applicants:

Please reply to this posting with resume and cover letter.





Accounting Analyst

The Accounting Analyst will be responsible for accurate efficient processing of the company’s accounts payable. This position will also assist the controller in other areas of accounting such as chargebacks and inventory. As the company grows, this person will be given new tasks and responsibilities based on performance and ability.

Requirements:

Bachelor’s degree in Accounting or related field.
2+ years of Accounts Payable experience preferred.
Experience with Quickbooks preferred.
Computer system skills including Excel preferred.
Attention to detail and accuracy a must.

Responsibilities:

Organize and maintain source documentation such as invoices and expense report.
Responsible for 3 way matching of inventory invoices.
Responsible for AP disbursements (Checks).
Ensures proper expense loading in the general ledger.
Ensures proper authorization for all cash disbursements.
Assist with month end close processes related to accounts payable and inventory.
Maintain 1099 AP vendor files and issue 1099’s at year end.
Respond to and maintain credit card chargebacks.
Prepare various ad-hoc requests on an as needed basis.

Compensation and Benefits:

According to qualifications. All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.

Location:

Position is based in Culver City.

Applicants:

Please reply to this posting with resume and cover letter.





Director of Acquisition Marketing

Responsible for the strategic planning, implementation, analysis and optimization of online marketing acquisition campaigns including bid management, display, SEM, creative testing, audience segmentation, campaign reporting & analysis across multiple online sources. This is a highly analytical, numbers driven position - if you're not a numbers person, this is not for you. The position is tasked with maximizing revenue for the business whilst hitting cpa goals.

This position reports into the VP of Online Revenue.

Requirements:

BS/BA required.
At least 4 years online marketing experience preferably in ecommerce or subscription environment.
Experience managing a team.
Strong analytical & critical thinking ability.
High proficiency in Microsoft Excel.
Strong ability to work with and analyze numbers.
Interest in beauty and hair care a plus.
European market knowledge & experience a plus.
Creativity and initiative in solving problems.
Excellent written and verbal communication skills.
Ability to prioritize and multi-task.
Enthusiastic, proactive, self starter.
Attention to detail.
Team player.

Responsibilities:

Lead, manage and motivate online traffic acquisition team
Plan & execute marketing campaigns from start to finish.
Manage & drive channel growth.
Maximize revenue for the business whilst hitting key performance goals around orders & cpa.
Identify areas for improvement and implement changes to improve performance metrics.
Manage third party/vendor relationships.
Analysis & reporting.

Compensation and Benefits:

According to qualifications. All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.

Location:

Position is based in Culver City.

Applicants:

Please reply to this posting with resume and cover letter.





HAIR COLORIST

eSalon is looking for an experienced hair colorist to join our team. This position is ideal for someone who loves hair color but is looking to transition from working in a salon to working in a stable office environment in front of a computer instead of behind-the-chair. This is not a traditional salon job.

You'll be using your coloring knowledge on a daily basis to assess client's individual color cases online and create formulations on a computer.

Requirements:

Coloring experience - preferably 2+ years
In depth understanding of color formulation
Highly motivated & energetic
Excellent verbal and writing skills
Flexible, able to work in fast paced, high growth environment

Responsibilities:

Oversee and create haircolor formulations based on client's hair profile and comments
Matching client's desired haircolor and expectations to encourage repeat orders
Proactively build effective working relationships with colleagues to ensure best customer outcome
Be a team player with entrepreneurial spirit
Open to new ideas, listens to others and objectively considers other ideas and opinions
Analyses information and facts to make informed decisions
Collaborates with other departments and seeks further advice and guidance when required

Compensation and Benefits:

According to qualifications. All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.

Location:

Position is based in Culver City, CA.

Applicants:

Please reply to this posting with resume and cover letter.