CAREERS

eSalon.com is a rapidly growing tech and beauty company based in Culver City, CA. Recipient of numerous awards, including InStyle Magazine’s “Best of Web”, two-time winner of Allure’s “Best in Beauty”, and totalbeauty.com’s “Best at-home hair color”, we're revolutionizing the way people experience hair color and beauty products by leveraging the internet and offering truly personalized and customized solutions. Launched in 2010 after two years of research and development, eSalon is powered by a unique mix of web experts, engineers, and beauty professionals working side by side, and we are looking for great people to join our team.

All full-time employees are eligible for a competitive benefits package which includes:

CURRENT OPENINGS







ACQUISITION MARKETING MANAGER

This position is responsible for assisting in the creation and optimization of marketing campaigns for eSalon. Responsibilities include, creative testing, audience segmentation, bid management, as well as providing campaign reports & analysis for continued growth of customer acquisition efforts.

Responsibilities:

Manage and drive channel growth for acquisition campaigns across various ad networks - including but not limited to content discovery.
Create and leverage reporting to improve account traffic volume and profitability.
Analyze performance metrics for channel, creative ad text, and landing page data to suggest recommendations for improvement.
Maximize revenue for business whilst hitting key performnace gaols around orders and cpa.
Manage third party/vendor relationships.

Qualifications:

3+ years of experience in the Internet industry, preferably in e-commerce or subscription.
Advanced proficiency with Microsoft Excel.
Strong analytical & critical thinking ability.
Creativity and initiative in solving problems.
Attention to detail.
Performance-oriented work ethic with the hunger to succeed in a challenging, fast-paced environment.
A “killer instinct” for the details and efficiencies specific to online marketing.
Four year degree preferred.

Applicants:

Please reply to this posting with resume and cover letter.







CLIENT SERVICES REPRESENTATIVE

eSalon is looking for full-time Client Service Representatives to join us in providing outstanding customer support to our rapidly growing client base.

Requirements:

Excellent oral and written communication skills along with strong organizational abilities.
Patience and the ability to work with others in a fast paced environment.
Superior interpersonal communication and listening skills.
Prompt problem-solving skills.
Ability to remain calm and respond in a friendly manner under pressure.
Comfortable with technology; wants to learn more; and multi-tasks with ease.
Comfortable with written language - not only in crafting responses but also in accurately interpreting the true requests of clients.
Fast and accurate typing, spelling, grammar and word choice.
Professional working proficiency with Windows, Microsoft Word/Excel/Outlook Well-versed in the use of search tools, browsers and online technology that will link customer service representatives with customers.
BA/BS Degree.
Prior customer service experience preferred.
Cosmetology license preferred, but not required.

Responsibilities:

Provide clients with responsive, accurate information to inquiries via phone and email.
Manage a high volume phone and email queue.
Answer inbound phone calls and emails.
Proactively reach out to clients via phone and / or email.
Balance quality with productivity by solving a minimum number of customer service tickets per day within the eSalon service standards guidelines.
Troubleshoot problems.
Coordinate communication with other departments for follow-through on technology related issues or order preparations.

Applicants:

Please reply to this posting with resume and cover letter.







HAIR COLORIST

eSalon is looking for an experienced hair colorist to join our team. This is not a traditional salon job. You'll be using your coloring knowledge and customer service skills on a daily basis to assess client's individual color cases online; create formulations on a computer; and provide phone and email customer service from our Culver City office headquarters.

Requirements:

California Cosmetology license
Coloring experience - preferably 2+ years
In depth understanding of color formulation
Highly motivated & energetic
Excellent verbal and writing skills
Flexible, able to work in fast paced, high growth environment

Responsibilities:

Oversee and create haircolor formulations based on client's hair profile and comments
Matching client's desired haircolor and expectations to encourage repeat orders
Proactively build effective working relationships with colleagues to ensure best customer outcome
Be a team player with entrepreneurial spirit
Open to new ideas, listens to others and objectively considers other ideas and opinions
Analyses information and facts to make informed decisions
Collaborates with other departments and seeks further advice and guidance when required

Applicants:

Please reply to this posting with resume and cover letter.







DIRECTOR OF PRODUCT

We're looking for a Director of Product to own and drive the eSalon website and user experience.

Qualifications:

7-10 years of online product development or product management experience.
Demonstrated track record of building consumer-facing products.
Extreme attention to detail with the ability to provide very specific instructions and documentation.
Prior experience working with Web Developers and UI / UX Designers and Developers.
Proven track record of galvanizing various parties and interest to accomplish goals.
Diplomacy and efficacy in working with cross function departments.
Strong organizational skills and the ability to balance multiple projects across multiple aspects of the business.
Self-directed and entrepreneurial spirit who is willing to find creative solutions to accomplishing goals.
BA / BS strongly preferred.

Responsibilities:

Work with all functional departments to ensure that the client experience is outstanding.
Increase the lifetime value of our clients and average reorder rate.
Increase the adoption and retention of our subscription services.
Create products for internal consumption, such as web based systems for CRM and Color Formulations, among others.
Work with design team to develop a captivating, modern, and highly functional UX.
Own the Product roadmap, testing, and site metrics.
Develop a strategy for optimizing the client experience across all platforms.
Perform reporting on conversion rates, client retention, refunds, subscription, etc. Analyze data to take necessary proactive steps to ensure that we are on track.
Other projects and responsibilities as the company evolves.

Applicants:

Please reply to this posting with resume and cover letter.







INSIDE SALES ASSOCIATE

eSalon is seeking an experienced Inside Sales Associate to help us launch a new pilot program.

Qualifications:

BS/BA required
Experience in client related phone sales preferred
Passionate about consultative sales
Exceptional at all aspects of sales (prospecting, cold calling, qualifying, pitching, closing, and renewing)
Intuitive about customers’ complex needs
Strong customer service skills and phone etiquette
Ability to adapt and shift focus on various projects with ease
Ability to maintain positive focus within a multi-faceted client base
Basic understanding of google drive and data entry
Detail oriented
Out of the box, creative thinker

Responsibilities:

Perform a high volume of outbound warm and cold calls with the purpose of convertingleads into clients.
Book and manage salon and video consultation appointments on a daily basis.
Maintain a high call volume of inbound and outbound calls, while meeting and exceeding sales goals.
Create and maintain client relationships.
Maintain daily spreadsheets and light data entry.
Evaluate potential client profiles using very basic hair color knowledge.
Work closely with the retail team and be a team player.
Meet and / or exceed sales targets.
Uphold eSalon values and be a strong ambassador for the eSalon brand.
Other duties, depending on project and business focus.

Applicants:

Please reply to this posting with resume and cover letter.