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Color Set
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66,637 Verificado Comentarios de clientes |
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Color was not vibrantNot vibrant Dull color Not what I was looking for 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re sorry to hear that your color came out duller than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a Color requested. We look forward to crafting your custom color! |
Zu TeuerDie Farbe war schon gut. Alles sehr ausführlich beschrieben. Es ist ganz komplett, mit Handschuhe/ Pinsel. Aber für eine dauerhafte Verwendung alle 4-8 Wochen zu teuer. Das Farbergebnis konnte ich nur mit eine vorhandene Pigmentierungsmaske neutralisieren, da es sonst zu orange geworden war. Vor allem die grauen Haare. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen S. - Vielen Dank für Ihr Feedback. Wir verstehen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass Ihre Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der Sie berät, Ihre individuell abgefüllte Flasche sowie das gesamte Zubehör für Ihre Farbanwendung. |
Unhappy with outcomeI am beginning to think that the color I am looking for, copper red, can only achieved by going to a salon. I did try the competitor first, only because I had not heard of eSalon. There was nothing coppery about the resultant color. It was auburn, and much too dark. My hair is lighter red after using the eSalon color, but still not what I am looking for. The kits from both companies are impressive. My only other comment is that the eSalon color had a very strong smell and the competitor's brand had no smell at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKm - We’re sorry to hear that your color was not quite what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a color requested. We look forward to crafting your custom color! |
I want a refund!!!I requested a revision to my hair color several weeks ago. My last kit was supposedly revised. It was NOT. The color is still not right. It still does not cover greys. There was not enough product to cover my ends. No one seems to read and really do anything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
June colorThere was less grey coverage as normal. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour faded within one wash and greyShowed my grey up within one wash 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen T. - We appreciate your feedback and we are sorry to hear that you were unhappy with your gray coverage. Our Color Team will reach out to you via email. Thank you for your patience. |
Never received.Shipping seemed to take awhile on other orders. Never received the last order even though the order said it shipped a month ago. It might be helpful to change your shipping methods? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin L. - Thank you for your feedback. We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with! |
Purchase June 7It faded in areas which were blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie B. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like itI like it....but still orange,still would like to try and get a shade lighter with out any orange if possible...just a light brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanielle- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good quality but not my colour :(Love this product for its brilliant packaging, everything personalised and the quality of the dye. My only issue is the colour didn’t come out as I had planned. I wanted a neutral brown to cover all the copper tones in my previously dyed hair. However, the copper/brassy tones are still visible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |