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Custom Color Set
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66,637 Verified Client Reviews |
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Way too darkUsed same color as before but as you can tell my color came out a lot darker. Not happy with color. Thinking of having my hairstylist lighten it with highlights or something. Going to have hairstylist do my hair from now on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTommylene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Messy and fiddleyCoverage wasn't good either. A lot of fuss for nothing much. However, the gloves were half decent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
My hair is greenI contacted you all ready but I was given instructions that didn't work and I would just really like a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie- We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
My color turned out bright red. It's to Orangie.I just colored my hair on June 18. I was disappointed with how red my hair turned out. I don't understand how it got so Orange. I have been pleased with the colours in the pass, but not this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not the right colorThis is not the color I wanted. I look horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Meh.........I loved the idea of customized color. Sadly it didn't live up to my expectations. I thought that by getting the violet color in the brown color section that I would have beautiful dark purple hair. Not even close.....My hair is now dark brown. There isn't even a hint of purple. The packaging and the little extras were a nice touch though. That's why I'm giving 3 stars. I probably won't be continuing my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not adjust my colorI specifically asked that my color be adjusted because it was too dark. The color was exactly the same so I can not trust any future shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Horrible colorSeveral times I asked for NO RED. I uploaded a pictures. I got BRASSY RED!!! YUCK! I would have been better off to go to Sally Beauty, buy an $8 bottle of Ash Blond and do it myself! This is NOT GOOD! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLois- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
CUSTOMER HAIR COLORI WASN'T AS HAPPY AS I THOUGHT I WOULD BE.. I APPLIED COLOR ON 06/12 AND ALREADY THE COLOR IS FADING AWAY IN MY ROOTS AND MY OVERALL COLOR IS VERY DULL LOOKING NO SHINE AT ALL... AND THATS BECAUSE I APPLIED CAREFULLY AND LEFT ON 5 MINUTES LONGER THAN TIME NOTED.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I asked for NO Red in the color!Well I have copper reddish hair..........Not so good!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |