|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Don't waste your moneyI got my package. I followed your directions explicitly. I even had someone come and sit with me while I did this to make sure I did it right. I still look like a clown except now instead of two colors I kind of have 3 because I have the root at the base which still look Capri and then I have a brown and then I have this other color that was supposed to be medium Auburn that's what I was trying to get anyway I have missed work I have missed family commitments all because of this and as far as I'm concerned you should refund my damn money that I paid for this in the first place and I need to know how to cancel this your prompt response is much appreciated otherwise I'm putting all these pictures on Facebook Twitter and Instagram this is supposed to be professional hair color let me tell you I would rather you refund my money so I can go buy a box of dye at Walmart at least I know what I'm going to get. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI was very excited to try your new hair color product. But I have to say honestly after a few times of using it I am disappointed. To start the gray coverage if no better and what I've been buying in the store. I use color treated shampoo and only wash my hair 1 to possibly two times a week and yet even with your coloring product the grace come through after the first 10 days. In addition I am not saving any money with using your hair coloring what I buy in the store cost close to the same amount. I have had this previous color for the last 15 years medium blond in the fall and winter any lighter blond in the summer. I never had to use highlights or lowlights to achieve this color and I'm not interested in starting now. I'm open to any feedback and suggestions you may have to convince me just stay with your product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDarlene - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Less Than ImpressedWas looking forward to trying eSalon after self coloring with drug store box products for many years. I ordered as usual medium brown and carefully applied color as instructed. Step 3 Blend for Shine in the shower technique painfully burned my eyes leading to blepharitis, loss of eye lashes and a trip to my doctor. I am very disappointed with the results of my eSalon experience. My roots are too light brassy orange and the rest of my hair is too dark brown. Hair framing my face is quickly showing greys after only two weeks since color application. I was very careful with following the timing recommendations for coloring roots and then ends. My box product always left my hair shiny, silky and fully colored. eSalon has left me less than impressed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsScarlett - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Buyer BewareThe color I got was only dark brown. No purple. I had not colored my short hair in over 2 years. This was not the color said. I am so sad over it too. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShawna - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnimpressedIf I could give it 0 stars, I would. I followed the directions given in my kit and still ended up with hot roots. Now I have to pay a stylist to fix it. I won’t be ordering again. Too bad, it would have been really convenient. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAndrea - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI ordered a medium blonde... my hair is brown. I’m glad I did it on a Friday night, so that I have the weekend to try and fix this... very disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never hit the markTried a few years ago and never got it right. Decided to give it another shot and still not there. I don’t like the way it makes my hair feel in comparison to other products and the color was never vibrant enough an always too dark. Adjusted the color multiple times and it never got where I wanted it. I switched to Overtone and mix my own color now. Much better. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChelsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
One its not RED enough ?????well always looking for the right color red which I've seen a lot in a lot of other girls and pictures and so on and so forth but the color that you had sent me the first time was not the color that I wanted now I think I had canceled it cuz I wasn't happy enough what the color which I find out that you had send me another shipment when I had canceled it I'm pretty sure I did and you had charged it to my account which I think that was not right so I'm hoping you take care of this situation??? and please do not take any further money out of my account please like I said I want you to cancel it and the shipment that has already been sent if you wanted I will send it back cuz like I said I was not pleased with the color thank you very much I appreciate you trying but it was not what I wanted?? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEsperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not covering grayI went with this product because I thought it would be less damage to hair and better gray coverage. I just did my hair last night and still have gray showing through. I only have gray on face line near my temples and no where else and it will not cover it. Also my hair is extremely dry and brittle. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWendy - We’re so sorry to hear that you were disappointed by the gray coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Rated haircolorI asked for my previous shade of light blonde, but she recommended this. I have not used it, because I wanted to go back to blonde not any shade of red. I used a haircolor remover and went back to blonde. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |