|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
No changeI followed instructions to a T but my hair is still red strawberry blonde not the Ash color I wanted. However the package and order were perfect it just didn’t take to my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSonja - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bad time to get it wrong !I-Don’t like leaving bad reviews for Business, however, they dropped the ball big time! I feel it is important for A company to get it Right, if they are selling the concept of self-coloring your hair at home. Where if you bought your color at a supply store you would know what you purchased! Not so here! You are at their mercy, believing you have bought the same color. This is especially true, when you deal in any kind of red highlights or coloring! Reds deposit the most pigment and is the most difficult to reverse, without major problems! I have this problem! The fact last are, I bought hair color four times prior and was very happy !, I was feeling comfortable in their ability to provide me with the same product each time ! Well NO THAT DID NOT HAPPEN. Here are the facts! - [ ] My daughters' wedding is in Texas this weekend. I'm in Ca. And colored my hair as always . - [ ] Ordered. the same hair color the last four times. 34/dark blonde 1,/8 copper, and the other is ash. Hair turns out strawberry blonde - [ ] My daughter offered to apply it for me. while I the color looked the same when pouring them together. - [ ] My hair color is strawberry blonde and is long. - [ ] For this last order, I didn't look at their % of color, it had always been great before! My normal ordered was 3/4% dark blonde, 1/4 ash blonde 1/8 copper! 20% vol. - [ ] This time I was sent 1/2 Medium Brown 1/2 COPPER RED! 10% volume. - [ ] No BLONDE! That's it! No blonde whatsoever. No lift! I was horrified. My daughter cried, thinking she did it! Kinda looked like a dark carrot top! Had to buy a wig, until I can get it done professionally 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPenny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Underwhelming resultsNice packaging and “value added “ with personal instructions, separate roots and lengths color bottles, and some nice extra tools. But I’m not that excited about the resulting color and condition of my hair. I went with a cool beige blonde because my hair pulls orange and I have very hard water that makes any golden tones brassy looking. And I HATE brassy tones with a passion! My natural color is very ashy “bronde” and warm colors do not suit my pinkish complexion. I thought this would be pretty close to my natural color(max one level lighter, but I have 50% gray so thought it would work well). I followed all instructions and have a lot of past experience with coloring my hair. This didn’t cover my grays very well, looks much warmer than expected, and my hair feels dry and damaged. I used the light set kit afterwards and those highlights also turned out pretty brassy except for the ends (which had previous highlights). I’m thinking of trying one more time with the most ashy tone and requesting more gray coverage in the formula if possible. But if that doesn’t turn out well I’m going to look elsewhere for my color needs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRobin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
COLORThe color is Black on the ends but more of a Red tint at the roots and on my grey hairs. I don't like that at all. I do enjoy having a box of hair color waiting on me every month and not going to the store but definitely need the color adjusted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosStacey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Chocolate BrownMy hair didn’t change colour at all with it was gutted my hair looked darker instead of lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Heather! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just contacted you to help you further. |
Not Enough Gray CoverageThis product is easy to use and comes with literally everything you need to color your hair safely at home. For me however there just isn't enough gray coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCharnetta - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Leider nicht überzeugtIch habe heute die Farbe benutzt wie angegeben. Leider bin ich vom Ergebnis nicht begeistert. Man sieht gar nichts vom Roten das in der Schwarz/Rot Farbe war. Schade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAlexandra F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Easy to useWas easy to use, My hair feels soft. I like everything, Except the color. It's pretty but to pale. Doesn't match what I picked out. Was hoping it was more red. Color I was aiming for looks like L'Oreal 9G. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAnn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Don’t waste your time, Customer Service won’t respondI sent pictures of my hair prior to my custom color being created and provided the details of the dark brown hair color I was seeking and it still wasn’t right. I emailed about how unsatisfactory your product was and Ive NEVER heard from anyone. Still a week later, no response. You email me every couple of days trying to sell me something but you can’t reply to my issue via email. I finally just gave up and cancelled the auto ship and when the second shipment arrives I will return it to get my refund. I had read reviews that no one contacts you but I figured it was an oversight now I think it’s just how you do business. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTabatha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colourDespite several emails I am still being sent wrong colour customer service is shocking I do not want anymore sent….. beyond frustrating 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Cheryl! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |