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Color Set
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66,566 Verificado Comentarios de clientes |
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Just okI was not a fan of the color. It was too coppery. That could have been my fault though. Also, the product did not cover my gray hair hair well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie - We’re very sorry to hear that you were so disappointed with your custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Caused my scalp to breakoutWould not purchase again. I’ve colored my hair for years without problems. This product caused my scalp to breakout 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
This fried my hairMy scalp burns and my silky hair is now course and fried. I will not be reordering anytime soon. Not happy at all with the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does NOT cover grey hairMy "perfect" color, dark blond, gave my hair red tones, not dark blond and did not color any of the grey hair. Now I actually see grey MORE defined! Do NOT order hair color from eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re very sorry to hear that you were so disappointed with your Custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Bad dyeI just dyed my hair a month ago. Color has faded out so all my grey is showing again. Dyes I bought at Sally's lasted way longer and made my hair shiny. This dye did not. I won't be buying again. I don't recommend this dye at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonya - We’re very sorry to hear that you were so disappointed with your Custom Color experience-- and we appreciate your candor. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
à moitié satisfaiteJe souhaitais éclaircir ma couleur puisqu'à la base je suis brune et je souhaitais devenir châtain tout en couvrant mes cheveux blancs. La couverture cheveux blancs a bien fonctionné mais par contre mes racines sont devenues châtains et mes longueurs et pointes sont restées brunes, donc grande déception et surtout grande démarcation entre les deux couleurs, J'espère que vous aurez un geste commercial pour la prochaine commande puisque vous indiquez 100% satisfait. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertoscéline L. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
still havent received itI ordered my colour over a month ago and its May 28th and I still havent received my hair colour although it was charged to my credit card. Please reverse these charges. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise- We’re truly sorry for your recent experience with us. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color Didn’t LastIt’s been about 3 weeks since I colored my hair, and the color has faded to a rusty color. Back to my hair dresser 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is good, hair loss is notColor match is good, but the amount of hair I lose the day I color my hair is enough to cover a small child’s head, and is frightening. This has happened to me both times I’ve used the product so I am cancelling my plan and future orders. Two stars because of hair loss. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCornelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
contente de ma couleurTrès contente de ma couleur qui brille sauf que c est pas très noir bleuté 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTulay D. - Merci beaucoup pour votre commentaire ! Nous serions ravis de voir avec vous les petits arrangements à faire. Nous vous avons contactés par email afin de pouvoir en discuter. |