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Color Set
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66,566 Verificado Comentarios de clientes |
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Bad communication to staffI have sent 2 emails to you to cancel my order only to get an email today that my order has shipped. I do not want a temporary color, which you are sending me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn-We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray came through slightlyI'm not sure what happened I'm not sure if the chemistry of the mix wasn't strong enough for a lot of gray hair? Or I didn't leave it on long enough. Either way my color was suppose to be a dark dark brown now it's an Auburn with the Gray coming through 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not my colorI've tried twice now, my color turns out darker than I want. It's probably operator error, so I will go back to the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Feels great!I loved how creamy it was, but I need more gray coverage and the color needed to have less brown in it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
My colorist messed up my colorLong story short, I ended up with brown roots and orange-pinkish ends. I looked like Johnny Depp in Alice in Wonderland. I had to have my long hair chopped off to fix it. I have since closed my account and will be using a different company from now on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great shine but more red than before and gray only gone for a weekI tried to get an ash color to remove the red from my hair. I also wanted to cover the gray. The color was more red and the gray only stayed covered for about a week. Definitely gave a good shine though 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color turned out a dark redWhen I selected the color I wanted I asked for Violet Tones. Then I selected Violet 6.25 which came as Light Brown (Pearl Mahogany). After I colored my hair following every instruction including time down to the minute, my hair came out dark red. I did not want my hair red. I wanted light brown hair with violet(purple) undertones. I have light skin with pink undertones, so the red hair color makes my skin look very flush all the time. I even purchased the website suggested Tint Rinse color purple, so that I could maintain the purple undertones. I have not used Tint Rinse yet I'm scared or what it would due to the red color. I still gave the Custom Color Set 2 stars not based on the color I recieved, but on the ease of use and it did cover the few grey hairs I had very well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us. We truly appreciate your feedback. |
War zu dunkelLeider war die Farbe zu dunkel für mich Viel zu schwarz und überhaupt kein braun zu sehen. Hatte mir die Farbe anders vorgestellt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabrina S.- Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
zu hellLeider habe ich mir die Farbe dunkler vorgestellt.Die Anwendung fand ich auch schwierig ,vor allem das Abteilen der Haare .Mit einer 2. Person ,wäre es einfacher gewesen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
CouleurPas reçus la couleur commander 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSophie J. - Merci de nous avoir contactés ! Nous sommes désolés d’apprendre que votre commande eSalon ne soit toujours pas arrivée chez vous. Nous vous avons envoyé un e-mail afin de remédier à cette situation. Veuillez vérifier vos e-mails pour plus de détails. |