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Color Set
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66,566 Verificado Comentarios de clientes |
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Didn’t cover grayMaybe I need darker color or leave in longer but didn’t completely cover gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan B. - we appreciate your feedback and apologize for not meeting your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Overall So So...The color set is the same as the rest. I did not like the color I received because it was too dark. My overall experience was great because my husband colored my hair (although he did not like the overall dark hair color). He never would have helped if it were not for having to stay indoors. The color itself looked nice for black, but not my color. I normally go to Gene Juarez to get my hair colored, or touch up with a Semi-permanent. I thought this might be something I can do at home since going out is not possible at this time. I requested a color adjustment today. I actually logged on to cancel, but I’ll see what happens with my request. I received a second kit before I thought about making a color adjustment. Don’t plan on using. Ordered a Clove color Semi-permanent hair color from Amazon yesterday. I’ll give it one more try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSRW- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorMy only issues I wish there was more gray coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila D. - We appreciate your feedback, and we are sorry to hear that you were not happy with your gray coverage. Since our Color Team could discuss it with you, let us know if you need anything else. Thank you for your patience. |
Bad Instructions, Bad ColorFirst attempt at home root color after years of salon visits. Carefully ordered color (dark brown with gold). Order info online specifically said to avoid applying to already colored ends because it would make them too dark. But then printed insert included with dye said that it was necessary to massage color through to ends for 3 minutes and that it was critical NOT to skip this step. Welp I paid a premium for custom color, I thought. Massaging through to ends must be a custom instruction too? Nope! I now have brown roots with jet black ends. A summer of ponytails for me until I can get a professional to fix this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t coverI have always used this this last order I used did not cover in spots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Do not try this at home!Terrible service. I submitted photographs, completed questionnaire and wrote a note regarding color correction. The color formula I was sent was not even close to my hair color in my photographs. It turned my natural medium ash blond hair red. A second color correction was sent. This made my hair turn orange. I followed the directions to a tee both times. I do not recommend your service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRegina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the colour I wanted at all.The kit was nice and the instructions easy. I have naturally med brown hair. I ordered dark blonde which was one of the lightest shades esalon would allow. I followed the instruction and my hair looks the same except it has a red tinge to it. I do not like it at all. I especially don't like the red tint. I won't be using this product again and instead will pay much more for my hair dresser to fix this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKyla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour mixed into Grey toneI am Naturally dark blonde with mid light complexion, light freckles light blue eyes. Unfortunately, I was very disappointed in the color percentage combination on the chart, which After mixing color it turned grey, it did not go towards a light white color that I’m used to seeing before any of my blonde highlights color application - I had to take great pause to consider applying this mix to my hair. Especially taking an extreme risk that and did not want the finish color to look dark ashen grey. This was not what I was going for, the color mixed together gave my husband and I an uneasiness that would give a very less than attractive desired results.! I am returning product to sender for full refund please! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVenus - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not a good lookThis made my hair gold. Followed the directions to a t and it was not a good look. I do not want any more color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good product but...The package was beautiful,the product was easy to use and enough to my purpose .At the end my hairs were shiny and soft...the only thing is that after a few days the colour of my root has lightened too much. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |